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Brother HL-3140CW User Manual
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Brother HL-3140CW User Manual

Users manual - english
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User's Guide
Brother Color Printer
HL-3140CW
HL-3150CDN
HL-3170CDW
For visually-impaired users
You can read this manual with Screen Reader 'text-to-speech' software.
You must set up the hardware and install the driver before you can use the machine.
Please use the Quick Setup Guide to set up the machine. You can find a printed copy in the box.
Please read this User's Guide thoroughly before you use the machine.
Please visit us at http://solutions.brother.com/ where you can get product support, the latest driver updates and utilities,
and answers to frequently asked questions (FAQs) and technical questions.
Note: Not all models are available in all countries.
HL-3140CW and HL-3170CDW in USA: Visit the Brother Solutions Center at http://solutions.brother.com/ and click
Manuals on your model's page to download other manuals.
Version 0
USA/CAN

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Summary of Contents for Brother HL-3140CW

  • Page 1 (FAQs) and technical questions. Note: Not all models are available in all countries. HL-3140CW and HL-3170CDW in USA: Visit the Brother Solutions Center at http://solutions.brother.com/ and click Manuals on your model's page to download other manuals.
  • Page 2 User’s Guide Learn the print operations, how to replace For USA: consumables, and performing routine maintenance. HL-3140CW and HL-3170CDW See troubleshooting tips. PDF file / Brother Solutions Center at http://solutions.brother.com/ HL-3150CDN Network User's Guide This Guide provides useful information about wired...

  • Page 3: Using The Documentation

    Using the documentation Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation The following symbols and conventions are used throughout the documentation. WARNING WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

  • Page 4: Table Of Contents

    Table of Contents Printing Methods About this Machine ............................1 Front view and Back view........................1 Acceptable paper and other print media....................2 Recommended paper and print media ....................2 Type and size of paper ........................2 Handling and using special paper .......................4 Unprintable area when printing from a computer ................7 Loading paper............................8 Loading paper and print media......................8 Loading paper in the standard paper tray....................8...
  • Page 5 General Information Control panel ............................81 Control panel overview ........................81 LED indications..........................83 Machine status messages .........................83 Menu table............................84 Reprinting documents..........................98 Reprinting the last job........................98 How to reprint the last job........................98 Printing Secure data ..........................99 Secure data ............................99 How to print Secure data ........................99 Security features............................100 Secure Function Lock 2.0........................100 Setting Lock.............................100...
  • Page 6 Appendix Machine specifications...........................187 General............................187 Print media ............................189 Printer ..............................190 Interface............................191 Network (LAN) ..........................192 Computer requirements........................193 Important information for choosing your paper................194 Consumable Items...........................195 Brother numbers ............................196 Index...

  • Page 7: Printing Methods

    Printing Methods About this Machine Front view and Back view 1 Face-down output tray support flap (support flap) 2 Control panel with a Liquid Crystal Display (LCD) 3 Manual feed slot cover 4 Paper tray 5 Face-down output tray 6 Manual Feed Slot 7 Top cover 8 Back cover (Face-up output tray when open) 9 AC power connector...

  • Page 8: Acceptable Paper And Other Print Media

    Printing Methods Acceptable paper and other print media Print quality may vary according to the type of paper you are using. You can use the following types of print media: plain paper, thin paper, thick paper, thicker paper, bond paper, recycled paper, labels, envelopes or Glossy paper (see Print media on page 189).
  • Page 9 Printing Methods Paper capacity of the paper trays Paper size Paper types No. of sheets Paper Tray Letter, A4, Legal, B5 (JIS), Plain paper, Thin paper and up to 250 sheets (Tray 1) Executive, A5, Recycled paper 20 lb (80 g/m A5 (Long Edge), A6, Folio Manual feed slot Width: 3.0 to 8.5 in.

  • Page 10: Handling And Using Special Paper

    Printing Methods Handling and using special paper The machine is designed to work well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance.
  • Page 11 Printing Methods Envelopes Most envelopes can be used with your machine. However, some envelopes may have feed and print-quality problems because of the way they have been made. Envelopes should have edges with straight, well-creased folds. Envelopes should lie flat and not be of baggy or flimsy construction. Use only quality envelopes from a supplier who understands that you will be using the envelopes in a laser machine.
  • Page 12 Printing Methods • with each side folded as shown in figure below If you use any of the types of envelopes listed above, they may damage your machine. This damage may not be covered under any Brother warranty or service agreement. Labels Most labels can be used with your machine.

  • Page 13: Unprintable Area When Printing From A Computer

    Printing Methods Unprintable area when printing from a computer The figures below show maximum unprintable areas. The unprintable areas may vary depending on the paper size or settings in the application you are using. Usage Document Top (1) Left (2) Size Bottom (3) Right (4)

  • Page 14: Loading Paper

    Printing Methods Loading paper Loading paper and print media The machine can feed paper from the standard paper tray or the manual feed slot. When you put paper into the paper tray, note the following:  If your application software supports paper size selection on the print menu, you can select it through the software.
  • Page 15 Printing Methods While pressing the green paper-guide release levers (1), slide the paper guides to fit the paper you are loading in the tray. Make sure that the guides are firmly in the slots. Fan the stack of paper well to avoid paper jams and misfeeds.
  • Page 16 Printing Methods Put paper in the tray and make sure: The paper is below the maximum paper mark ( ) (1).  Over filling the paper tray will cause paper jams.  The side to be printed on is face down. ...
  • Page 17 Printing Methods Choose the following settings from each drop-down list of the printer driver. Paper Size  Letter Legal Executive JIS B5 Folio A5 Long Edge For the acceptable paper sizes, see Type and size of paper on page 2. ...

  • Page 18: Loading Paper In The Manual Feed Slot

    Printing Methods Loading paper in the Manual feed slot (For the recommended paper to use, see Acceptable paper and other print media on page 2.) NOTE The machine turns on the Manual Feed mode when you put paper in the manual feed slot. Printing on plain paper, thin paper, recycled paper or bond paper from the Manual feed slot Lift up the support flap (1) to prevent paper from sliding off the face-down output tray, or remove each page as soon as it comes out of the machine.
  • Page 19 Printing Methods Use both hands to slide the manual feed slot paper guides to the width of the paper that you are going to use. Use both hands to push one sheet of paper firmly into the manual feed slot until the top edge of the paper presses against the paper feed rollers.
  • Page 20 Printing Methods Choose the following settings from each drop-down list of the printer driver. Paper Size  Width: 3.0 to 8.5 in. (76.2 to 216 mm) Length: 4.57 to 14 in. (116 to 355.6 mm) Customized paper size ® Define your original paper size by choosing User Defined... in Windows printer driver, PostScript Custom Page Size in BR-Script ®...
  • Page 21 Printing Methods Printing on thick paper, labels, envelopes and glossy paper from the Manual feed slot When the back cover (face-up output tray) is pulled down, the machine has a straight paper path from the manual feed slot through to the back of the machine. Use this paper feed and output method when you want to print on thick paper, labels, envelopes or glossy paper.
  • Page 22 Printing Methods Open the manual feed slot cover. Use both hands to slide the manual feed slot paper guides to the width of the paper that you are going to use.
  • Page 23 Printing Methods Use both hands to push one sheet of paper firmly into the manual feed slot until the top edge of the paper presses against the paper feed rollers. Continue pressing the paper against the rollers for about two seconds, or until the machine grabs the paper and pulls it in further.
  • Page 24 Printing Methods Choose the following settings from each drop-down list of the printer driver. Paper Size  (For printing on thick paper, labels or glossy paper) Letter Legal Executive A5 Long Edge JIS B5 3 x 5 Folio Customized paper size (For printing envelopes) Com-10 Monarch...
  • Page 25 Printing Methods After the LCD shows Manual Feed, return to step e to put in the next sheet of paper. (For printing envelopes only) When you have finished printing, reset the two gray levers that you pulled down in step b back to their original positions.

  • Page 26: 2-Sided Printing

    Printing Methods 2-sided printing The supplied printer drivers all enable 2-sided printing. Guidelines for printing on both sides of the paper  If the paper is thin, it may wrinkle.  If paper is curled, straighten it and put it back in the paper tray. If the paper continues to curl, replace the paper.

  • Page 27: Automatic 2-Sided Printing (Hl-3150Cdn And Hl-3170Cdw)

    Printing Methods Automatic 2-sided printing (HL-3150CDN and HL-3170CDW) If you are using the Macintosh Printer Driver, see 2-sided Printing on page 71. ® Automatic 2-sided printing with the Windows printer driver Choose the following settings from each menu of the printer driver. ...
  • Page 28 Printing Methods ® Automatic 2-sided printing with the BR-Script printer driver for Windows Choose the following settings from each menu of the printer driver.  Paper Size Letter Legal Folio  Media Type Plain Paper Recycled Paper Thin Paper  Paper Source Tray1 Manual Feed...

  • Page 29: Manual 2-Sided Printing

    Printing Methods Manual 2-sided printing ® The BR-Script printer driver for Windows does not support manual 2-sided printing. If you are using the Macintosh Printer Driver, see Manual 2–sided Printing on page 71. ® Manual 2-sided printing with the Windows printer driver Choose the following settings from each drop-down list of the printer driver.

  • Page 30: Driver And Software

    Driver and Software Printer driver A printer driver is software that translates data from the format used by a computer to the format that a particular printer needs. Typically, this format is page description language (PDL). ® The printer drivers for the supported versions of Windows and Macintosh are on the CD-ROM we have supplied or on the Brother Solutions Center website at http://solutions.brother.com/.

  • Page 31: Printing A Document

    Driver and Software Printing a document When the machine receives data from your computer, it begins printing by picking up paper from the paper tray or manual feed slot. The manual feed slot can feed many types of paper and envelopes (see Paper capacity of the paper trays on page 3).

  • Page 32: Printer Driver Settings

    Driver and Software Printer driver settings You can change the following printer settings when you print from your computer: BR-Script printer Macintosh Printer BR-Script printer ® Windows printer driver for Driver driver for driver Macintosh ® Windows (HL-3170CDW (HL-3170CDW only) only) Paper Size Orientation...

  • Page 33: Windows

    Driver and Software ® Windows Accessing the printer driver settings ® ® (For Windows XP and Windows Server 2003) Click Start, and then Printers and Faxes. ® ® (For Windows Vista and Windows Server 2008) Click the (Start) button, Control Panel, Hardware and Sound, and then Printers. ®...

  • Page 34: Features In The Windows ® Printer Driver

    Driver and Software ® Features in the Windows printer driver For more information, see the Help text in the printer driver. NOTE ® • The screens in this section are from Windows 7. The screens on your PC will vary depending on your operating system.
  • Page 35 Driver and Software Paper Size From the drop-down box choose the Paper Size you are using. Orientation Orientation selects the position of how your document will be printed (Portrait or Landscape). Portrait (Vertical) Landscape (Horizontal) Copies The copies selection sets the number of copies that will be printed. Collate ...

  • Page 36: Print Quality

    Driver and Software NOTE • When using ordinary plain paper 16 to 28 lb (60 to 105 g/m ) choose Plain Paper. When using heavier weight paper or rough paper choose Thick Paper or Thicker Paper. For bond paper, choose Bond Paper.

  • Page 37: Settings Dialog Box

    Driver and Software Document Type Use Document Type to automatically select the optimal settings for printing the relevant type of data.  Document (Standard) Use this mode for printing a combination of graphics and text.  Photo / Image Use this mode for printing photos or images. ...
  • Page 38 Driver and Software Improve Gray Color  You can improve the image quality of a shaded area.  Enhance Black Printing If a black graphic does not print correctly, choose this setting.  Improve Thin Line You can improve the image quality of thin lines. ...
  • Page 39 Driver and Software 2-sided / Booklet To print a booklet or do 2-sided printing, use this function.  None Disable 2-sided printing.  2-sided / 2-sided (Manual) To do 2-sided printing, use these options. • 2-sided (HL-3150CDN and HL-3170CDW) The machine prints on both sides of the paper automatically. •...
  • Page 40 Driver and Software Booklet / Booklet (Manual)  Use this option to print a document in booklet format using 2-sided printing; it will arrange the document according to the correct page number and allow you to fold at the center of the print output without having to change the order of the page numbers.

  • Page 41: Print Preview

    Driver and Software Print Preview Preview a document before it is printed. If you check the Print Preview check box the Print Preview Viewer window will open before printing starts.  Page List Area (1) The Page List Area displays the page numbers for the actual pages that will be printed. If you chose a page in this list, a preview of the print results for the page will be displayed in the Preview Area.

  • Page 42: Advanced Tab

    Driver and Software Advanced tab Change the tab settings by clicking the following selections: Scaling (1)   Reverse Print (2)  Use Watermark (3)  Header-Footer Print (4)  Toner Save Mode (5)  Secure Print (6)  Administrator (7) ...

  • Page 43: Watermark Settings

    Driver and Software Use Watermark Put a logo or text to your document as a watermark. Choose one of the preset Watermarks, or use a bitmap file that you have created. Check Use Watermark, and then click the Settings... button. Watermark Settings ...
  • Page 44 Driver and Software • Title Enter an appropriate title for the watermark. • Text Enter your Watermark Text into the Text box, and then choose the Font, Style, Size and Choose Color..• Bitmap Enter the file name and location of your bitmap image in the File box, or click Browse to search for the file.
  • Page 45 Driver and Software Header-Footer Print When this feature is enabled, it will print the date and time on your document from your computer’s system clock and the PC login user name or the text you entered. Click Settings to customize. ...
  • Page 46 Driver and Software Administrator Administrators have the authority to limit access to functions such as scaling and watermark.  Password Type the password in this box. NOTE Click Set Password... to change the password.  Copies Lock Locks the Copies selection in the Basic tab to prevent users from printing multiple copies. ...

  • Page 47: User Authentication

    Driver and Software User Authentication If you are restricted from PC Print by the Secure Function Lock 2.0 feature, you must set your ID and PIN in the User Authentication Settings dialog box. Click Settings in User Authentication and enter your ID and PIN.

  • Page 48: Color Calibration

    Driver and Software Color Calibration The output density of each color may vary depending on the temperature and humidity of the environment the machine is in. This setting helps you to improve color density by letting the printer driver use the color calibration data stored in your machine.
  • Page 49 Driver and Software Sleep Time When the machine does not receive data for a certain period of time, it enters Sleep mode. In Sleep mode, the machine acts as though it were turned off. When you choose Printer Default, the timeout setting will be reset to the specific time set at the factory;...
  • Page 50 Driver and Software Skip Blank Page If Skip Blank Page is selected, the printer driver detects blank pages and excludes them from printing. NOTE This option does not work when you choose the following options: • Use Watermark • Header-Footer Print •...

  • Page 51: Print Profiles Tab

    Driver and Software Print Profiles tab Print Profiles are editable presets designed to give you quick access to frequently used printing configurations.  Print profile list box (1) Delete Profile (2)  Always show Print Profiles tab first (3)  ...
  • Page 52 Driver and Software Delete Profile Click the Delete Profile button to display the Delete Profile dialog box. You can delete any of the profiles you have added. Choose your profile from the print profile list box. Click Delete. The selected profile will be deleted.

  • Page 53: Device Settings Tab

    Driver and Software Device Settings tab NOTE To access the Device Settings tab, see Accessing the printer driver settings on page 27. The printer driver detects and displays the machine's serial number and paper size setting for the paper tray when you click the Auto Detect button.

  • Page 54: Support

    Driver and Software Support Click Support... in the Printing Preferences dialog box.  Brother Solutions Center (1) The Brother Solutions Center (http://solutions.brother.com/) is a website offering information about your Brother product including FAQs (Frequently Asked Questions), User’s Guides, driver updates and tips for using your machine.
  • Page 55 Driver and Software Genuine Supplies Website (2)  You can visit our website for genuine Brother supplies by clicking this button.  Brother CreativeCenter (3) You can visit our website for free and easy online solutions for business and home users by clicking this button.

  • Page 56: Features In The Br-Script3 Printer Driver (Postscript ® 3™ Language Emulation)

    Driver and Software ® Features in the BR-Script3 printer driver (PostScript 3™ language emulation) NOTE ® The screens in this section are from Windows 7. The screens on your PC may vary depending on your operating system. Printing Preferences NOTE You can access the Printing Preferences dialog box by clicking Preferences...
  • Page 57 Driver and Software • Pages Per Sheet The Pages Per Sheet selection can reduce the image size of a page by allowing multiple pages to be printed on one sheet of paper. Choose Booklet to print a document in the booklet style. •...
  • Page 58 Driver and Software Secure Print tab  Secure documents are documents that are password protected when they are sent to the machine. Only the people who know the password will be able to print them. Since the documents are secured at the machine, you must enter the password using the control panel of the machine to print them.

  • Page 59: Advanced Options

    Driver and Software Advanced options Access the Advanced options by clicking the Advanced... button on the Layout tab or Paper/Quality tab. Choose the Paper Size and Copy Count (1).  Paper Size From the drop-down box choose the Paper Size you are using. ...
  • Page 60 Driver and Software Change settings by choosing a setting in the Printer Features list (3):  Print Quality Choose one of the following print quality settings. • Normal (600 x 600 dpi) 600 dpi class. Recommended for ordinary printing. Good print quality with good print speed. •...
  • Page 61 Driver and Software Toner Save Mode  Conserve toner use with this feature. When you set Toner Save Mode to On, print appears lighter. The default setting is Off. NOTE We do not recommend Toner Save Mode for printing Photo or grayscale images. ...
  • Page 62 Driver and Software Enhance Black Printing  If a black graphic does not print correctly, choose this setting.  Halftone Screen Lock Stops other applications from modifying the Halftone settings. The default setting is On.  High Quality Image Printing You can get high quality image printing.
  • Page 63 Driver and Software Ports tab To change the port where your machine is connected or the path to the network machine you are using, choose or add the port you want to use.

  • Page 64: Uninstalling The Printer Driver

    Driver and Software Uninstalling the printer driver Uninstall the printer driver that you have installed with the following steps. NOTE • UnInstall is not available if you originally installed the printer driver from the Windows Add a printer function. • After uninstalling, we recommend that you restart your computer to remove files that were in use during the uninstall.

  • Page 65: Status Monitor

    Driver and Software Status Monitor The Status Monitor utility is a configurable software tool for monitoring the status of one or more devices; it allows you to get immediate notification of error messages such as paper empty, paper jam or toner replacement required.
  • Page 66 Driver and Software Monitoring the machine’s status Once you start up your computer, the Brother Status Monitor icon appears on the tasktray. A green icon indicates the normal stand-by condition. A yellow icon indicates a warning. A red icon indicates an error has occurred. A gray icon indicates the offline condition.

  • Page 67: Macintosh

    Driver and Software Macintosh Features in the printer driver (Macintosh) This machine supports Mac OS X v10.6.8, 10.7.x, 10.8.x. NOTE The screens in this section are from OS X v10.7.x. The screens on your Macintosh will vary depending on your operating system version. Choosing page setup options Select the Paper Size, Orientation and Scale.
  • Page 68 Driver and Software From an application such as TextEdit, click File, then Print to start printing. (For Mac OS X v10.6.8)  For more page setup options, click the disclosure triangle beside the Printer pop-up menu. NOTE Save the current settings as a preset by choosing Save As from the Presets drop-down list.
  • Page 69 Driver and Software (For OS X v10.7.x and 10.8.x)  For more page setup options, click the Show Details button. NOTE Save the current settings as a preset by choosing Save Current Settings as Preset... from the Presets drop-down list.

  • Page 70: Choosing Printing Options

    Driver and Software Choosing printing options To control special printing features, choose Print Settings from the Print dialog box. For the details of available options, see the following descriptions of each option. Cover Page You can choose the following cover page settings: ...
  • Page 71 Driver and Software Layout  Pages per Sheet The Pages per Sheet selection can reduce the image size of a page by allowing multiple pages to be printed on one sheet of paper.  Layout Direction When you specify the pages per sheet, you can also specify the direction of the layout. ...
  • Page 72 Driver and Software Secure Print  Secure Print: Secure documents are documents that are password protected when they are sent to the machine. Only the people who know the password will be able to print them. Since the documents are secured at the machine, you must enter the password using the control panel of the machine to print them.

  • Page 73: Print Settings

    Driver and Software Print Settings Choose your settings in the Print Settings list: Media Type  Select one of the following media types: • Plain Paper • Thin Paper • Thick Paper • Thicker Paper • Bond Paper • Envelopes •...
  • Page 74 Driver and Software NOTE The print speed will change depending on the print quality setting you choose. Higher print quality takes longer to print, while lower print quality takes less time to print.  Color / Mono Choose the appropriate Color/Mono setting: •...
  • Page 75 Driver and Software Advanced print settings When you click the triangle mark (c) beside Advanced, the advanced print settings appear.  Toner Save Mode Conserve toner use with this feature. When you set Toner Save Mode to On, print appears lighter. The default setting is Off.

  • Page 76: Color Settings

    Driver and Software Improve Print Output  This feature allows you to improve a print quality problem. • Reduce Paper Curl If you choose this setting, the paper curl may be reduced. If you are printing only a few pages, you do not need to choose this setting. We recommend that you change the printer driver setting in Media Type to a thin setting.
  • Page 77 Driver and Software 2-sided Printing  Automatic 2–sided Printing (HL-3150CDN and HL-3170CDW) Select Layout. Choose Long-Edge binding or Short-Edge binding in Two-Sided.  Manual 2–sided Printing Select Paper Handling. • Choose Even Only and Print. Reload the printed paper into the tray (blank side face down in Tray 1 or Manual Feed Slot).

  • Page 78: Features In The Br-Script3 Printer Driver (Postscript ® 3™ Language Emulation)

    Driver and Software ® Features in the BR-Script3 printer driver (PostScript 3™ language emulation) This section introduces the distinctive operations of the BR-Script3 printer driver. For the basic operations of the BR-Script3 printer driver, see Features in the printer driver (Macintosh) on page 61 for Page Setup, Cover Page, Paper Source and Layout.

  • Page 79: Printer Features

    Driver and Software Printer Features Feature Sets: General 1  Print Quality Select one of the following resolutions from the Print Quality drop-down list. • Normal 600×600 dpi. Recommended for ordinary printing. Good print quality with reasonable print speeds. • Fine 2400 dpi class.
  • Page 80 Driver and Software NOTE We do not recommend Toner Save Mode for printing Photo or grayscale images.  Sleep Time [Min.] When the machine does not receive data for a certain period of time, it enters Sleep mode. In Sleep mode, the machine acts as though it were turned off.
  • Page 81 Driver and Software Feature Sets: General 2  Improve Gray Color You can improve the image of a shaded area.  Enhance Black Printing If a black graphic does not print correctly, choose this setting.  Halftone Screen Lock Stops other applications from modifying the Halftone settings. The Default setting is On. ...
  • Page 82 Driver and Software Secure Print Secure documents are documents that are password protected when they are sent to the machine. Only the people who know the password will be able to print them. Since the documents are secured at the machine, you must enter the password using the control panel of the machine to print them.

  • Page 83: Removing The Printer Driver

    Driver and Software Removing the printer driver Log in as an ‘Administrator’. From the Apple menu, choose System Preferences. Click Print & Fax or Print & Scan , then choose the printer you want to remove and remove it by clicking the - button. Click Delete Printer.

  • Page 84: Status Monitor

    Driver and Software Status Monitor The Status Monitor utility is a configurable software tool for monitoring the status of the machine; it lets you see error messages such as paper empty or paper jam at pre-set update intervals and access the Web Based Management utility.
  • Page 85 Driver and Software Hiding or showing the window After starting the Status Monitor, you can hide or show the window. To hide the window, go to the menu bar, Brother Status Monitor and choose Hide Status Monitor. To show the window, click the Brother Status Monitor icon in the dock.

  • Page 86: Software

    Driver and Software Software Software for networks For information about network utility software, see Network User's Guide: Network features...

  • Page 87: General Information

    General Information Control panel This machine has one Liquid Crystal Display (LCD), eight keys and two Light Emitting Diodes (LEDs) on the control panel. The LCD is a 16 character single-line display. Control panel overview The illustration is based on HL-3170CDW. 1 LCD Displays messages to help you set up and use your machine.
  • Page 88 General Information 3 Menu Keys: a or b ( + or -) Press to scroll through the menus and options. Press to enter numbers and increase the number. You can enter numbers in two ways. Press a or b to move up or down one number at a time, or hold down a or b to move faster.

  • Page 89: Led Indications

    General Information LED indications The LEDs are lights that show the machine's status. Data LED (Green) LED indication Meaning Data is in the machine's memory. Blinking The machine is receiving or processing data. There is no remaining data in the memory. Error LED (Orange) LED indication Meaning...

  • Page 90: Menu Table

    General Information Menu table How to access the menu mode Press any of the Menu keys (a, b, OK or Back) to take the machine offline. Scroll through each menu level by pressing a or b for the direction you want. Press OK when the option you want appears on the LCD.
  • Page 91 Prints the Printer Settings page. Print NetSetting - Prints the Network Configuration Report. Prints the result of wireless LAN connectivity Print WLANReport diagnosis. (HL-3140CW HL-3170CDW) Prints the test page. Test Print Prints the demonstration sheet. Demo Print Drum Dot Print - Prints the drum dot check sheet.
  • Page 92 General Information Machine Info. (continued) Submenu 1 Submenu 2 Menu Options Descriptions Selections Shows the remaining life for each toner cartridge. Parts Life Toner Life Black(BK) For example, if the remaining life for the black toner Cyan(C) cartridge is 20%, the LCD shows as follow. Magenta(M) - BK oonnnnnnnn Yellow(Y)
  • Page 93 General Information Paper Tray Submenu Options Descriptions On / Off* Chooses whether to feed paper manually. Manual Feed On(Long Bind) / Chooses whether to print on both sides of the 2-sided On(Short Bind) / Off* paper. (HL-3150CDN and HL-3170CDW) Any* / Letter / Legal / A4 / Chooses the size of paper you loaded in the Tray1 Size Executive / JIS B5 / A5 /...
  • Page 94 General Information General Setup Submenu Menu Selections Options Descriptions English* / Français... Changes the LCD language for your Local Language country. 0 / 1 / 2 / 3* / 4 / 5 / ... Min Sets the time to return to Power Ecology Sleep Time Save mode.
  • Page 95 General Information Print Menu Submenu Menu Selections Options Descriptions Auto* / HP LaserJet / Chooses the emulation mode you Emulation use. BR-Script 3 (HL-3170CDW) On / Off* Select this setting if you want the Auto Continue machine to automatically clear paper size errors.
  • Page 96 General Information Print Menu (continued) Submenu Menu Selections Options Descriptions I000 / ... / I059* / ... / I071 Sets the font number. HP LaserJet Font No. 0.44 / ... / 10.00* / ... / Sets the font pitch. (HL-3170CDW) Font Pitch 99.99 The Font Pitch menu will appear...
  • Page 97 General Information Print Menu (continued) Submenu Menu Selections Options Descriptions Sets the number of lines on each HP LaserJet Lines page from 5 to 128 lines. The default (HL-3170CDW) setting is 60 lines (Letter). (Continued) On* / Off Choose whether the machine prints BR-Script 3 Error Print the error information when errors...
  • Page 98 General Information Network Menu for HL-3150CDN Submenu 1 Submenu 2 Menu Selections Options Descriptions Boot Method - Auto* / Static / RARP / Chooses the IP method that best TCP/IP BOOTP / DHCP suits your needs. IP Address - Enter the IP address. ###.###.###.### (000.000.000.000)* Subnet Mask -...
  • Page 99 General Information Network Menu for HL-3140CW and HL-3170CDW Submenu 1 Submenu 2 Menu Selections Options Descriptions Auto* / Static / RARP / Chooses the IP method that Wired LAN TCP/IP Boot Method BOOTP / DHCP best suits your needs. (HL-3170CDW) Enter the IP address.
  • Page 100 General Information Network Menu for HL-3140CW and HL-3170CDW (continued) Submenu 1 Submenu 2 Menu Selections Options Descriptions Auto* / Static / RARP / Chooses the IP method that WLAN TCP/IP Boot Method BOOTP / DHCP best suits your needs. Enter the IP address.
  • Page 101 General Information Network Menu for HL-3140CW and HL-3170CDW (continued) Submenu 1 Submenu 2 Menu Selections Options Descriptions Active(11n) / Shows wireless Ethernet link WLAN WLAN Status Status Active(11b) / status. (Continued) (Appears only Active(11g) / when Wired LAN Active WLAN Enable...
  • Page 102 General Information Network Menu for HL-3140CW and HL-3170CDW (continued) Submenu 1 Submenu 2 Menu Selections Options Descriptions Shows SSID of Group Owner. Wi-Fi Direct Device Info. SSID (Continued) (Continued) When the machine is not connected, the LCD shows Not Connected.
  • Page 103 General Information Color Correction Submenu Options Descriptions Normal* / Low / Off Sets the interval time you want to carry out the Frequency color calibration and the auto registration. Carry out calibration to revise the colors. ColorCalibration Calibrate Set the calibration parameters back to the default Reset settings.

  • Page 104: Reprinting Documents

    General Information Reprinting documents Reprinting the last job Reprint the data from the last print job without sending it from the computer again. NOTE • The Reprint function is not available when Secure Function Lock 2.0 is On. (For more information about Secure Function Lock 2.0, see Network User's Guide: Secure Function Lock 2.0) •...

  • Page 105: Printing Secure Data

    General Information Printing Secure data Secure data Secure documents are protected by a password and only those people who know the password will be able to print the document. The machine will not print the document when you send it for printing. To print the document, you must use the control panel of the machine (with the password).

  • Page 106: Security Features

    General Information Security features Secure Function Lock 2.0 Secure Function Lock lets you restrict Public access to the Print functions This feature also prevents users from changing the Default settings of the machine by limiting access to the Menu settings. Before using the security features you must first enter an administrator password. The administrator can set up restrictions for individual users along with a user password.
  • Page 107 General Information Changing your Setting Lock password Turn Setting Lock off before you change the password (see Turning Setting Lock on/off on page 101). Press a or b to choose General Setup. Press OK. Press a or b to choose Setting Lock. Press OK. Press a or b to choose Set Password.

  • Page 108: Ecology Features

    General Information Ecology features Toner Save Save toner by using this feature. When you set Toner Save to On, the print appears lighter. The default setting is Off. Press a or b to choose General Setup. Press OK. Press a or b to choose Ecology. Press OK. Press a or b to choose Toner Save.

  • Page 109: Auto Power Off

    General Information Auto Power Off If the machine is in Deep Sleep mode for a certain length of time, it will go into Power Off mode automatically. To start printing, press and hold down on the control panel and then send the print data. You can choose how long the machine must be in Deep Sleep mode before it goes into Auto Power Off mode, by following these steps: Press a or b to choose General Setup.

  • Page 110: Color Correction

    General Information Color Correction Frequency Set how often the color correction (Color Calibration and Auto Registration) occurs. The factory setting is Normal. The color correction process consumes some amount of the toner. Press a or b to choose Color Correction. Press OK. Press a or b to choose Frequency.

  • Page 111: Auto Registration

    General Information Auto Registration Adjust the print position of each color automatically. If solid areas of color or images have cyan, magenta or yellow fringes, use the auto-registration feature to correct the problem. Press a or b to choose Color Correction. Press OK. Press a or b to choose Auto Regist..

  • Page 112: Routine Maintenance

    Routine Maintenance Replacing consumable items You will need to replace the consumable items when the machine indicates that the life of the consumable is over. You can replace the following consumable items by yourself. Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. NOTE The drum unit and toner cartridge are two separate parts.
  • Page 113 Routine Maintenance The following messages appear on the LCD in Ready mode. These messages provide advanced warnings to replace the consumable items before they reach their end of life. To avoid any inconvenience, you may want to buy spare consumable items before the machine stops printing. LCD messages Consumable Approximate life...
  • Page 114 Routine Maintenance You will need to clean the machine regularly and replace the consumable items when the following messages are displayed on the LCD. LCD messages Consumable Approximate life How to replace Order No. item to replace Toner cartridge <Black> See page 111 Replace Toner TN-221BK...
  • Page 115 Routine Maintenance NOTE • Go to http://www.brother.com/original/index.html for instructions on how to return the used toner cartridge to the brother collection program. If you choose not to return your used toner cartridge, please discard the used toner cartridge according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office.

  • Page 116: Replacing The Toner Cartridges

    Routine Maintenance Replacing the toner cartridges Order No. For the model name of toner cartridges, see Replacing consumable items on page 106 The Standard toner cartridge can print approximately 2,500 pages (black) or approximately 1,400 pages (cyan, magenta, yellow) . The High Yield toner cartridge can print approximately 2,200 pages (cyan, magenta, yellow) .
  • Page 117 Routine Maintenance Replacing the toner cartridges Make sure that the machine is turned on. Open the top cover until it locks in the open position. Take out the toner cartridge and drum unit assembly for the color shown on the LCD.
  • Page 118 Routine Maintenance WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine. IMPORTANT • We recommend that you place the toner cartridge and drum unit assembly on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner.
  • Page 119 Routine Maintenance Push down the green lock lever and take the toner cartridge out of the drum unit. WARNING • DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire. It could explode, resulting in injuries.
  • Page 120 Routine Maintenance IMPORTANT • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. <Toner cartridge>...
  • Page 121 Routine Maintenance IMPORTANT • DO NOT unpack the new toner cartridge until you are ready to install it. If a toner cartridge is left unpacked for a long time, the toner life will be shortened. • If an unpacked drum unit is exposed to direct sunlight (or room light for long periods of time), the unit may be damaged.
  • Page 122 Routine Maintenance Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you install it correctly, the green lock lever on the drum unit will lift automatically. NOTE Make sure you installed the toner cartridge correctly or it may separate from the drum unit. Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times.
  • Page 123 Routine Maintenance Repeat step c and step h to clean each of three remaining corona wires. NOTE When you clean the corona wires, you do not have to remove the toner cartridge from the drum unit. Slide the toner cartridge and drum unit assembly into the machine. Make sure that you match the toner cartridge color to the same color label on the machine.
  • Page 124 Routine Maintenance Close the top cover of the machine. NOTE After replacing the toner cartridge, DO NOT turn off the machine or open the top cover until the LCD shows Ready.

  • Page 125: Replacing The Drum Units

    Routine Maintenance Replacing the drum units Order No. DR-221CL 4 pc. Drum Set or single drum units DR-221CL-BK, DR-221CL-CMY A new drum unit can print approximately 15,000 Letter or A4 size single-sided pages. DR-221CL Drum Set contains four drum units one Black (DR-221CL-BK) and three Color (DR-221CL-CMY). DR-221CL-BK contains one Black drum.
  • Page 126 Routine Maintenance Drum End Soon: X Drum End Soon: X If only a specified drum is near the end of its life, the LCD shows the Drum End Soon: X message. The X indicates the drum unit color that is near the end of its life. (BK =Black, C=Cyan, M=Magenta, Y=Yellow). We recommend you keep genuine Brother drum units ready for installation.
  • Page 127 Routine Maintenance Replacing the drum units IMPORTANT • While removing the drum unit, handle it carefully because it may contain toner. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. • Every time you replace the drum unit, clean the inside of the machine (see Cleaning and Checking the machine on page 140).
  • Page 128 Routine Maintenance Take out the toner cartridge and drum unit assembly for the color shown on the LCD. WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.
  • Page 129 Routine Maintenance IMPORTANT • We recommend that you place the toner cartridge and drum unit assembly on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
  • Page 130 Routine Maintenance WARNING • DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire. It could explode, resulting in injuries. • DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the machine.
  • Page 131 Routine Maintenance Put the toner cartridge firmly into the new drum unit until you hear it lock into place. If you install the cartridge correctly, the green lock lever on the drum unit will lift automatically. NOTE Make sure you install the toner cartridge correctly or it may separate from the drum unit. Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times.
  • Page 132 Routine Maintenance Repeat step c and step g to clean each of three remaining corona wires. NOTE When you clean the corona wires, you do not have to remove the toner cartridge from the drum unit. Slide the toner cartridge and drum unit assembly into the machine. Make sure you match the toner cartridge color to the same color label on the machine.
  • Page 133 Routine Maintenance Close the top cover of the machine. When you replace a drum unit with a new one, you must reset the drum counter by completing the following steps: Press a while holding down Go on the machine's control panel. Press a or b to display Drum Unit.

  • Page 134: Replacing The Belt Unit

    Routine Maintenance Replacing the belt unit Order No. BU-220CL A new belt unit can print approximately 50,000 A4 or Letter size single-sided pages. Belt End Soon Belt End Soon If the LCD shows Belt End Soon, it means the belt unit is near the end of its life. Buy a new belt unit and have it ready before you get a Replace Belt message.
  • Page 135 Routine Maintenance Take out all of the toner cartridge and drum unit assemblies. IMPORTANT • We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner. •...
  • Page 136 Routine Maintenance Hold the green handle of the belt unit and lift the belt unit up, and then pull it out. IMPORTANT To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. Unpack the new belt unit and install the new belt unit in the machine.
  • Page 137 Routine Maintenance Slide each toner cartridge and drum unit assembly into the machine. Make sure that you match the toner cartridge color to the same color label on the machine. Repeat this step for each of the toner cartridge and drum unit assemblies.
  • Page 138 Routine Maintenance Close the top cover of the machine. When you replace the belt unit with a new one, you must reset the belt unit counter by completing the following steps: Press a while holding down Go on the machine's control panel. Press a or b to display Belt Unit.

  • Page 139: Replacing The Waste Toner Box

    Routine Maintenance Replacing the waste toner box Order No. WT-220CL The life of a waste toner box is approximately 50,000 A4 or Letter size single-sided pages. WT Box End Soon WT Box End Soon If the LCD shows WT Box End Soon, it means the waste toner box is near the end of its life. Buy a new waste toner box and have it ready before you get a Replace WT Box message.
  • Page 140 Routine Maintenance Take out all of the toner cartridge and drum unit assemblies. IMPORTANT • We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner. •...
  • Page 141 Routine Maintenance Hold the green handle of the belt unit and lift the belt unit up, and then pull it out. IMPORTANT To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. Remove the orange packing material and discard it. NOTE This step is only necessary when you are replacing the waste toner box for the first time, and is not required for the replacement waste toner box.
  • Page 142 Routine Maintenance Hold the green handle of the waste toner box and remove the waste toner box from the machine. IMPORTANT DO NOT reuse the waste toner box. WARNING • DO NOT put the waste toner box into a fire. It could explode, resulting in injuries. •...
  • Page 143 Routine Maintenance Unpack the new waste toner box and install the new waste toner box in the machine. Put the belt unit back in the machine.
  • Page 144 Routine Maintenance Slide each toner cartridge and drum unit assembly into the machine. Make sure that you match the toner cartridge color to the same color label on the machine. Repeat this step for all the toner cartridge and drum unit assemblies.
  • Page 145 Routine Maintenance Close the top cover of the machine.

  • Page 146: Cleaning And Checking The Machine

    Routine Maintenance Cleaning and Checking the machine Clean the outside and inside of the machine regularly with a dry, lint-free cloth. When you replace the toner cartridge or the drum unit, make sure that you clean the inside of the machine. If printed pages are stained with toner, clean the inside of the machine with a dry, lint-free cloth.
  • Page 147 Routine Maintenance Wipe the outside of the machine with a dry, lint-free cloth to remove dust. Pull the paper tray completely out of the machine. If paper is loaded in the paper tray, remove it. Remove anything that is stuck inside the paper tray. Wipe the inside and the outside of the paper tray with a dry, lint-free cloth to remove dust.

  • Page 148: Cleaning The Led Head

    Routine Maintenance Cleaning the LED head If there is a problem with the print quality, such as light or faded colors or white streaks or bands down the page, clean the LED heads as follows: Press and hold down to turn the machine off. Open the top cover until it locks in the open position.

  • Page 149: Cleaning The Corona Wires

    Routine Maintenance Cleaning the corona wires If you have print quality problems, clean the corona wire as follows: Make sure that the machine is turned on. Open the top cover until it locks in the open position.
  • Page 150 Routine Maintenance Take out a toner cartridge and drum unit assembly. WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.
  • Page 151 Routine Maintenance IMPORTANT • We recommend that you place the toner cartridge and drum unit assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner. • Handle the toner cartridge and drum unit assemblies carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.
  • Page 152 Routine Maintenance Slide the toner cartridge and drum unit assembly into the machine. Make sure that you match the toner cartridge color to the same color label on the machine. Repeat steps c to e to clean each of the remaining corona wires. Close the top cover of the machine.

  • Page 153: Cleaning The Drum Unit

    Routine Maintenance Cleaning the drum unit If your printout has white or black dots at 3.7 in. (94 mm) intervals, the drum may have foreign material, such as glue from a label stuck on the drum surface. Follow the steps below to solve the problem. Make sure the machine is in Ready mode.
  • Page 154 Routine Maintenance WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine. IMPORTANT • We recommend that you place the toner cartridge and drum unit assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.
  • Page 155 Routine Maintenance Push down the green lock lever and take the toner cartridge out of the drum unit. Turn the drum unit as shown in the illustration. Make sure that the drum unit gear (1) is on the left side. Read following information from the drum dot check sheet.
  • Page 156 Routine Maintenance Use the numbered markers next to the drum roller to find the mark. For example, a dot in column 2 on the check sheet would mean that there is a mark in the “2” region of the drum. Turn the edge of the drum unit toward you by hand while looking at surface of the suspected area.
  • Page 157 Routine Maintenance Put the toner cartridge back into the drum unit until you hear it lock into place. If you install the cartridge in correctly, the green lock lever on the drum unit will lift automatically. NOTE Make sure that you put in the toner cartridge correctly or it may separate from the drum unit.
  • Page 158 Routine Maintenance Slide the toner cartridge and drum unit assembly into the machine. Make sure that you match the toner cartridge color to the same color label on the machine. Close the top cover of the machine. Turn on the machine.

  • Page 159: Cleaning The Paper Pick-Up Roller

    Routine Maintenance Cleaning the paper pick-up roller Cleaning the paper pick-up roller periodically may prevent paper jams by insuring the proper feeding of paper. Press and hold down to turn the machine off. Pull the paper tray completely out of the machine. If paper is loaded in the paper tray, remove it.

  • Page 160: Packing And Shipping The Machine

    Routine Maintenance Packing and shipping the machine WARNING This machine is heavy and weighs more than 37.5 lb (17.0 kg). Be careful not to pinch your fingers when you put the machine down. If for any reason you must ship your machine, carefully repack the machine in the original packaging to avoid damage during transit.
  • Page 161 Routine Maintenance Wrap the machine in a plastic bag, then put it on the bottom packing material (1). FRONT NOTE If you are returning your machine to Brother as part of the Exchange Service, pack only the machine. Keep all separate parts, including the drum unit and toner cartridge assemblies and printed materials, to use with your ‘Exchange’...
  • Page 162 Routine Maintenance Put the AC power cord and printed materials in the original carton as shown in the illustration. Close the carton and tape it shut.

  • Page 163: Troubleshooting

    If you think there is a problem with your machine, check each item below first and follow the troubleshooting tips. Most problems can be easily resolved by yourself. HL-3140CW and HL-3170CDW in USA: Visit the Brother Solutions Center at http://solutions.brother.com/ and click Manuals on your model page to download the other manuals.

  • Page 164: Error And Maintenance Messages

    Troubleshooting Error and maintenance messages As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below. You can correct most errors and perform routine maintenance by yourself.
  • Page 165 Troubleshooting Error message Cause Action The top cover is not closed Close the top cover of the machine. Cover is Open completely. The fuser cover is not closed  Close the fuser cover located inside the back completely or paper was jammed in cover of the machine.
  • Page 166 Troubleshooting Error message Cause Action The paper is jammed in the back of See Paper is jammed at the back of the machine Jam Rear the machine. on page 167. The paper is jammed in the paper See Paper is jammed in the Paper Tray on page 163. Jam Tray 1 tray of the machine.
  • Page 167 Troubleshooting Error message Cause Action Registration failed. Registration  Press and hold down to turn the machine off. Wait a few seconds, and then turn it on again. Perform the auto color registration again using the control panel (see Auto Registration on page 105).
  • Page 168 Troubleshooting Error message Cause Action It is time to replace the waste toner Replace the waste toner box (see Replacing the Replace WT Box box. waste toner box on page 133). The length of the paper in the tray is Open the back cover (face-up output tray) to let the Short Paper too short for the machine to deliver it...

  • Page 169: Paper Jams

    Troubleshooting Paper jams Always remove the remaining paper from the paper tray and straighten the stack when you are adding new paper. This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams. Paper is jammed in the manual feed slot If the LCD shows Jam Manual Feed, follow these steps: Remove any paper that is jammed in and around the manual feed slot.
  • Page 170 Troubleshooting Use both hands to slowly pull out the jammed paper. NOTE Pulling the jammed paper downward allows you to remove the paper more easily. Make sure that the paper is below the maximum paper mark ( ) in the paper tray. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size.
  • Page 171 Troubleshooting Paper is jammed underneath the Paper Tray If the LCD shows Jam 2-sided, follow these steps: Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. Pull the paper tray completely out of the machine. Make sure that the jammed paper does not remain inside the machine.
  • Page 172 Troubleshooting If the paper is not caught in the paper tray, open the back cover. WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine. Use both hands to pull out the jammed paper slowly.
  • Page 173 Troubleshooting Paper is jammed at the back of the machine If the LCD shows Jam Rear, a paper jam occurred behind the back cover. Follow these steps: Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
  • Page 174 Troubleshooting Pull the green tabs at the left and right sides toward you to release the fuser cover (1). Use both hands to gently pull the jammed paper out of the fuser unit. Close the fuser cover (1). Close the back cover.
  • Page 175 Troubleshooting Paper is jammed inside the machine If the LCD shows Jam Inside, follow these steps: Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. Open the top cover until it locks in the open position. WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot.
  • Page 176 Troubleshooting Take out all four toner cartridge and drum unit assemblies. IMPORTANT • We recommend that you put the toner cartridge and drum unit assemblies on a piece of disposable paper or cloth in case you accidentally spill or scatter toner. •...
  • Page 177 Troubleshooting Pull out the jammed paper slowly. Slide each toner cartridge and drum unit assembly into the machine. Make sure that you match the toner cartridge color to the same color label on the machine for all four toner cartridge and drum unit assemblies.
  • Page 178 Troubleshooting Close the top cover of the machine. NOTE If you turn off the machine during Jam Inside, the machine will print incomplete data from your computer when it is turned back on. Before you turn on the machine, delete the print spooler job on your computer.

  • Page 179: If You Are Having Difficulty With Your Machine

    Troubleshooting If you are having difficulty with your machine IMPORTANT • For technical help, you must call the country where you bought the machine. Calls must be made from within that country. • If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.
  • Page 180 Troubleshooting Printing difficulties (continued) Difficulties Suggestions The machine prints Press Cancel to cancel print jobs. unexpectedly or it prints Check the settings in your application to make sure it is set up to work with your garbage. machine. The machine prints the first Check the settings in your application to make sure that it is set up to work with your couple of pages correctly, then machine.
  • Page 181 Investigate the problem using the WLAN report. Print the WLAN report in the menu network. selection: Machine Info., Print WLAN Report and then press Go. (HL-3140CW and HL-3170CDW) For more details, see Quick Setup Guide For other problems concerning using your machine on a Network,see Network User's Guide...
  • Page 182 Troubleshooting Other difficulties (continued) Difficulties Suggestions The machine cannot print EPS ® (Windows data that includes binary with To print EPS data, do the following: the BR-Script3 printer driver. ® ® For Windows 7 and Windows Server 2008 R2: Click the (Start) button and Devices and Printers.

  • Page 183: Improving The Print Quality

    Troubleshooting Improving the print quality If you have a print quality problem, print a test page first (see on page 85). If the printout looks good, the problem is probably not the machine. Check the interface cable or try the machine on another computer. If the printout has a quality problem, check the following steps first.
  • Page 184 Troubleshooting Examples of poor print quality Recommendation  Wipe the windows of all four LED heads with a dry lint free soft cloth (see Cleaning the LED head on page 142). ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ.
  • Page 185 Troubleshooting Examples of poor print quality Recommendation  Identify the color causing the problem and replace the toner cartridge that matches the color of the line (see Replacing the toner cartridges ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ.
  • Page 186 Troubleshooting Examples of poor print quality Recommendation  Identify the color causing the problem and put in a new toner cartridge (see Replacing the toner cartridges on page 111). To identify the color of the toner 0.9 in. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ.
  • Page 187 Troubleshooting Examples of poor print quality Recommendation  Make sure that the machine is on a solid level surface. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  Perform the auto color registration using the control panel (see Auto ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ.
  • Page 188 Troubleshooting Examples of poor print quality Recommendation  Check the machine’s environment. Conditions such as low humidity and low temperatures may cause this print quality problem. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. (See Product Safety Guide: Choosing a location.) ABCDEFGHIJKLMNOPQRSTUVWXYZ.
  • Page 189 Troubleshooting Examples of poor print quality Recommendation  Make sure you lift up the two gray levers inside the back cover until they stop in the up position (1). ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Poor fixing ...
  • Page 190 Troubleshooting Examples of poor print quality Recommendation  Make sure that the envelope levers inside the back cover are pulled down to the envelope position when you print envelopes. See Loading paper in the Manual feed slot on page 12. NOTE When you have finished printing, open the back cover and reset the two gray levers back to their original positions (1) by lifting them up until they stop.

  • Page 191: Machine Information

    Troubleshooting Machine Information Checking the Serial Number You can see the machine’s Serial Number on the LCD. Press a or b to choose Machine Info.. Press OK. Press a or b to choose Serial No.. Press OK. Default settings The machine has three levels of default settings; the default settings have been set at the factory before shipment (see Menu table on page 84).
  • Page 192 Troubleshooting Settings Reset This operation will reset all the machine's settings back to the settings that were set at the factory: Disconnect the network cable from the machine; otherwise the network settings (such as IP address) will not be reset. Press a or b to choose Reset Menu.

  • Page 193: A Appendix

    Appendix Machine specifications General Model HL-3140CW HL-3150CDN HL-3170CDW Printer Type Print Method Electrophotographic LED Printer (single-pass) Memory Capacity Standard 64 MB 128 MB 16 characters × 1 line LCD (liquid crystal display) Power Source 110 - 120 V 110 - 120 V...
  • Page 194 Appendix Model HL-3140CW HL-3150CDN HL-3170CDW Noise Sound Printing m = 53.0 dB (A) Level Pressure Ready m = 33.0 dB (A) Sound Printing (Color) (Color) d = 6.31 B (A) d = 6.43 B (A) Power (Mono) (Mono) d = 6.30 B (A) d = 6.42 B (A)

  • Page 195: Print Media

    Appendix Print media Model HL-3140CW HL-3150CDN HL-3170CDW Paper Paper Tray Paper Type Plain Paper, Thin Paper, Recycled Paper (Standard) Input Paper Size Letter, A4, B5 (JIS), A5, A5 (Long Edge), A6, Executive, Legal, Folio Paper Weight 16 to 28 lb (60 to 105 g/m...

  • Page 196: Printer

    Appendix Printer Model HL-3140CW HL-3150CDN HL-3170CDW Automatic 2–sided Print Emulation PCL6, BR-Script3 ® (PostScript 3™) 600 × 600 dpi Resolution 2400dpi (600 × 2400) quality Print Single side Monochrome Up to 19 ppm (Letter size) Up to 23 ppm (Letter...

  • Page 197: Interface

    Appendix Interface Model HL-3140CW HL-3150CDN HL-3170CDW Hi-Speed USB 2.0 We recommend using a USB 2.0 cable (Type A/B) that is no more than 6 feet (2 meters) long. 10BASE-T / 100BASE-TX Ethernet Use a straight-through Category 5 (or greater) twisted-pair cable.

  • Page 198: Network (Lan)

    Appendix Network (LAN) Model HL-3140CW HL-3150CDN HL-3170CDW You can connect your machine to a network for Network Printing. Also included is Brother BRAdmin Light Network Management software. Protocols IPv4 ARP, RARP, BOOTP, DHCP, APIPA(Auto IP), WINS/NetBIOS name resolution, DNS Resolver, mDNS, LLMNR responder, LPR/LPD,...

  • Page 199: Computer Requirements

    OS X v10.7.x System OS X v10.8.x Third party USB ports are not supported. HL-3150CDN and HL-3170CDW only HL-3140CW and HL-3170CDW only For the latest driver updates, visit http://solutions.brother.com/. All trademarks, brand and product names are property of their respective companies.

  • Page 200: Important Information For Choosing Your Paper

    Appendix Important information for choosing your paper The information in this section will help you choose paper to use with this machine. NOTE If you use paper that is not recommended, a paper jam or misfeed may occur in the machine. Before you buy a large quantity of paper Make sure that the paper is appropriate for the machine.

  • Page 201: Consumable Items

    Appendix Consumable Items Model HL-3140CW HL-3150CDN HL-3170CDW Order No. Toner Inbox Black Approx. 1,000 pages Letter or A4 page Cartridge Cyan, Approx. 1,000 pages Letter or A4 page Magenta, Yellow Standard Black TN-221BK Approx. 2,500 pages Letter or A4 page...

  • Page 202: Brother Numbers

    For technical and operational help, you must call the country where you bought the machine. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother: ...
  • Page 203 Brother International Corporation 7905 North Brother Boulevard Bartlett, TN 38133 In Canada: Brother International Corporation (Canada), Ltd. - Marketing Dept. 1, rue Hotel de Ville Dollard-des-Ormeaux, PQ, Canada H9B 3H6 Service center locator (USA only) For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437), or visit us on-line at http://www.brother-usa.com/service/.
  • Page 204 Appendix Ordering supplies For best quality results use only genuine Brother supplies, which are available at most Brother retailers. If you cannot find the supplies you need and you have a Visa, MasterCard, Discover, or American Express credit card, order supplies directly from Brother. (Visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.) NOTE In Canada only Visa and MasterCard are accepted.

  • Page 205: Index

    Index Numerics 2-sided printing ............20 General Setup ............88 Go key ............... 82 Accessories and supplies ........197 Apple Macintosh ..........24 Interface ..............191 Auto Power Off ............103 Jam 2-sided ............165 Back key ..............82 Jam Inside ............... 169 Brother Numbers (USA/Canada) ...
  • Page 206 Index Paper ..............2 Unprintable area ............7 loading ...............8 Utilities ..............196 recommended ............2 size ................2 tray capacity ............. 3 Watermark ............36 type ................2 Paper jams .............. 163 Weights ..............187 ® Windows ..............24 Paper Tray ..............87 Plain paper ..............

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