Page 1: User Guide
ThinkStation User Guide Machine Types: 1095, 1096, and 1097...
Page 2 “Important safety information” on page v and Appendix B “Notices” on page 109. Second Edition (June 2012) © Copyright Lenovo 2012. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.
Page 3: Table Of Contents
Software overview ....Windows passwords ..Software provided by Lenovo ..Using and understanding firewalls ..
Page 4 Safety and Warranty... Deleting RAID volumes using the LSI Lenovo Web site ... . MegaRAID BIOS configuration utility ..
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Page 7: Important Safety Information
® Document Format (PDF) version from the Lenovo Support Web site at http://www.lenovo.com/support. The Lenovo Support Web site also provides the ThinkStation Safety and Warranty Guide and this ThinkStation User Guide in additional languages. Service and upgrades Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or your documentation.
Page 8: Power Cords And Power Adapters
or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: •...
Page 9: Plugs And Outlets
Always turn off and unplug the computer before opening the cover. If possible, avoid operating your computer within two feet of high-traffic areas. If you must operate your computer in or near a high-traffic area, inspect and, if necessary, clean your computer more frequently. © Copyright Lenovo 2012...
Page 10: Operating Environment
For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation. •...
Page 11: Laser Compliance Statement
Do not spray any liquid detergent directly on the computer or use any detergent containing flammable material to clean the computer. Spray the detergent on a soft cloth and then wipe the computer surfaces. © Copyright Lenovo 2012...
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Page 13: Chapter 1. Product Overview
Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section introduces the computer features. The information covers a variety of models.
Page 14 • 10/100/1000 Mbps integrated Ethernet controller System management features • Ability to store power-on self-test (POST) hardware test results • Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer, including processor type, installation date, attached printers and other peripherals, power sources, and maintenance history.
Page 15 Input/Output (I/O) features • One 9-pin serial port • One Ethernet connector • One or more Digital Video Interface (DVI) or DisplayPort connectors (varies by model) • Ten Universal Serial Bus (USB) 2.0 connectors (two on the front panel and eight on the rear panel) •...
Page 16: Specifications
The operating system(s) listed here are being certified or tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual. This list is subject to change. To determine if an operating system has been certified or tested for compatibility, check the Web site of the operating system vendor.
Page 17: Software Overview
To access the Lenovo ThinkVantage Tools program, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools. The following table lists the programs that you can access from the Lenovo ThinkVantage Tools program. To access a program, double-click the corresponding icon.
Page 18: Adobe Reader
Windows operating system. Note: If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the ThinkVantage Rescue and Recovery program manually before enabling its features.
Page 19: Locating Connectors, Controls, And Indicators On The Front Of Your Computer
Locating connectors, controls, and indicators on the front of your computer Figure 1 “Front connector, control, and indicator locations” on page 7 shows the locations of the connectors, controls, and indicators on the front of your computer. Figure 1. Front connector, control, and indicator locations Hard disk drive activity indicator Headphone connector Power switch...
Page 20: Locating Connectors On The Rear Of Your Computer
Locating connectors on the rear of your computer Figure 2 “Rear connector locations” on page 8 shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer.
Page 21 Connector Description DisplayPort connector Used to attach a high-performance monitor, a direct-drive monitor, or other devices that use a DisplayPort connector. DVI monitor connector Used to attach a DVI monitor or other devices that use a DVI monitor connector. Ethernet connector Used to attach an Ethernet cable for a local area network (LAN).
Page 22: Locating Components
Locating components Figure 3 “Component locations” on page 10 shows the locations of the various components in your computer. To remove the computer cover, see “Removing the computer cover” on page 30. Figure 3. Component locations Memory module(s) Hard disk drive(s) Optical drive bracket Hard disk drive bay Optical drive...
Page 23: Locating Parts On The System Board
Locating parts on the system board Figure 4 “System board part locations” on page 11 shows the locations of the parts and connectors on one type of system board. Figure 4. System board part locations Microprocessor 2 memory slot 3 (DIMM3) SATA port 2 Microprocessor 2 memory slot 4 (DIMM4) SATA port 1...
Page 24: Locating Internal Drives
Front panel connector (for connecting LED PCI Express x16 graphics card slot indicators and the power switch) Auxiliary LED connector PCI card slot Hard disk drive enablement module connector PCI Express x16 graphics card slot Front USB connector (for connecting USB ports PCI Express x4 card slot (x16 mechanical) 1 and 2 on the front bezel) Internal USB connector...
Page 25: Machine Type And Model Label
Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following is a sample of the machine type and model label.
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Page 27: Chapter 2. Using Your Computer
“Creating recovery media” on page 59. Additionally, in case of a hard disk failure, you can order Product Recovery discs from the Lenovo Customer Support Center. For information about contacting the Customer Support Center, see Chapter 12 “Getting information, help, and service”...
Page 28: Using The Blue Thinkvantage Button
Using the blue ThinkVantage button Some keyboards have a blue ThinkVantage button that you can use to open a comprehensive on-board help and information center from Lenovo. On the Windows 7 operating system, pressing the blue ThinkVantage button opens the SimpleTap program.
Page 29: Setting The Volume From The Desktop
Setting the volume from the desktop The desktop volume control is accessible through the volume icon in the taskbar, which is located at the bottom-right corner of the Windows desktop. Click the volume icon and move the slider up or down to control the volume, or click the Mute icon to turn the audio off.
Page 30: Playing A Cd Or Dvd
If your computer comes with a recordable DVD drive, you can use the drive to record CDs or DVDs. To record a CD or DVD, do the following: 1. Click Start ➙ All Programs ➙ Corel DVD MovieFactory Lenovo Edition. 2. Follow the instructions on the screen.
Page 31: Chapter 3. You And Your Computer
The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits. Lenovo is committed to providing people with disabilities greater access to information and technology. As a result, the following information provides ways to help users that have hearing, vision, and mobility limitations get the most out of their computer experience.
Page 32: Glare And Lighting
Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body.
Page 33: Register Your Computer With Lenovo
Registering your computer also enables Lenovo to notify you about possible technical information and upgrades. When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.
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Page 35: Chapter 4. Security
Your computer is able to log in to the operating system without keyboard or mouse connected. • Trusted Platform Module (TPM) Trusted Platform Module is a secure cryptoprocessor that can store cryptographic keys that protect information stored in your computer. © Copyright Lenovo 2012...
Page 36: Locking The Computer Cover
Locking the computer cover Locking the computer cover helps prevent unauthorized access to the inside of your computer. There is a keylock on the computer cover. The keys are attached to the rear of the computer. For security, store the keys in a secure place when you are not using them. Figure 7.
Page 37: Installing A Padlock
Installing a padlock Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed. Figure 8. Installing a padlock Chapter 4 Security...
Page 38: Attaching An Integrated Cable Lock
The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order an integrated cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support Figure 9.
Page 39: Windows Passwords
Your computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate viruses. Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.
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Page 41: Chapter 5. Installing Or Replacing Hardware
Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. Notes: 1. Use only computer parts provided by Lenovo. 2. When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option.
Page 42: Removing The Computer Cover
Removing the computer cover Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to remove the computer cover. CAUTION: Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover.
Page 43: Removing And Reinstalling The Front Bezel
Removing and reinstalling the front bezel Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to remove and reinstall the front bezel. To remove and reinstall the front bezel, do the following: 1.
Page 44: Removing And Reinstalling The Pci Card Holder
Removing and reinstalling the PCI card holder Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to remove and reinstall the PCI card holder. To remove and reinstall the PCI card holder, do the following: 1.
Page 45: Installing Or Replacing A Pci Card
6. To reinstall the PCI card holder into the chassis, insert the two tabs into the corresponding holes in the chassis, and then pivot the PCI card holder downward until the front of the PCI card holder snaps into position. Figure 13.
Page 46 • If you are replacing an old PCI card, grasp the old card that is currently installed and gently pull it out of the slot. Figure 14. Removing a PCI card Notes: a. The card fits tightly into the card slot. If necessary, alternate moving each side of the card a small amount until it is removed from the card slot.
Page 47: Installing Or Replacing A Memory Module
6. Install the new card into the appropriate slot on the system board. See “Locating parts on the system board” on page 11. Figure 15. Installing a PCI card 7. Reinstall the PCI card holder. See “Removing and reinstalling the PCI card holder” on page 32. What to do next: •...
Page 48 • If your computer has only one microprocessor installed, be sure to install memory modules only in the memory slots adjacent to that microprocessor. • If your computer has two microprocessors installed, install equal numbers of memory modules in both sets of microprocessor DIMM slots for maximum performance.
Page 49: Replacing The Optical Drive
7. Position the new memory module over the memory slot. Make sure that the notch on the memory module aligns correctly with the slot key on the system board. Push the memory module straight down into the slot until the retaining clips close. Figure 18.
Page 50 5. Disconnect the signal cable and the power cable from the rear of the optical drive, press the blue release button as shown, and then slide the optical drive out of the computer. Figure 19. Removing the optical drive 6. Install the optical drive retainer on the side of the new optical drive.
Page 51: Replacing The Battery
7. Connect the signal cable and the power cable to the new optical drive. Figure 21. Connecting the optical drive 8. Reinstall the PCI card holder. See “Removing and reinstalling the PCI card holder” on page 32. 9. Reinstall the front bezel. See “Removing and reinstalling the front bezel” on page 31. What to do next: •...
Page 52: Replacing The Heat Sink And Fan Assembly
5. Remove the old battery. Figure 22. Removing the old battery 6. Install a new battery. Figure 23. Installing a new battery 7. Reinstall the PCI card holder. See “Removing and reinstalling the PCI card holder” on page 32. 8. Reinstall the computer cover and connect the cables. See “Completing the parts replacement” on page 57.
Page 53 2. Remove the computer cover. See “Removing the computer cover” on page 30. 3. Lay the computer on its side for easier access to the system board. 4. Remove the PCI card holder. See “Removing and reinstalling the PCI card holder” on page 32. 5.
Page 54 8. Follow this sequence to remove the four screws that secure the heat sink and fan assembly to the system board: a. Partially remove screw , then fully remove screw , and then fully remove screw b. Partially remove screw , then fully remove screw , and then fully remove screw Note: Carefully remove the four screws from the system board to avoid any possible damage to the...
Page 55: Installing Or Replacing A Hard Disk Drive
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 57. Installing or replacing a hard disk drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”...
Page 56 8. To install a new hard disk drive into the bracket, flex the bracket and align pin , pin , pin , and on the bracket with the corresponding holes in the hard disk drive. Do not touch the circuit board on the bottom of the hard disk drive.
Page 57 9. Slide the new hard disk drive and bracket into the hard disk drive bay until it snaps into position. Figure 29. Installing a hard disk drive 10. Connect the signal cable and the power cable to the new hard disk drive. Figure 30.
Page 58: Installing Or Replacing A Hard Disk Drive Enablement Module
Note: If you are installing a SAS hard disk drive, you need to connect the signal cable and power cable to the SAS-to-SATA adapter and then connect the adapter to the SAS hard disk drive. Figure 31. Connecting a SAS hard disk drive What to do next: •...
Page 59 7. If you are replacing the hard disk drive enablement module, press the two tabs of the plastic standoff toward each other and then lift the hard disk drive enablement module upward to remove it from the system board. Figure 32. Removing the hard disk drive enablement module Chapter 5 Installing or replacing hardware...
Page 60: Replacing The Front Fan Assembly
8. To install a new hard disk drive enablement module, align the hole in the module with the plastic standoff on the system board and then position the module on the corresponding connector on the system board. Press the hard disk drive enablement module downward until it is secured in place. Figure 33.
Page 61 4. Remove the PCI card holder. See “Removing and reinstalling the PCI card holder” on page 32. 5. Locate the front fan assembly. See “Locating components” on page 10. 6. Disconnect the front fan assembly cable from the front fan connector on the system board. See “Locating parts on the system board”...
Page 62: Replacing The Rear Fan Assembly
8. Insert the two tabs on the new front fan assembly bracket into the corresponding holes in the chassis, and then press the two tabs through the holes until the bracket is secured in place. Figure 35. Installing the front fan assembly 9.
Page 63 2. Remove the computer cover. See “Removing the computer cover” on page 30. 3. Remove the PCI card holder for easier access to the rear fan assembly. See “Removing and reinstalling the PCI card holder” on page 32. 4. Your computer supports two rear fan assemblies. Locate the rear fan assembly you want to replace. See “Locating components”...
Page 64: Replacing The Front Audio And Usb Assembly
8. Pull on the tips of the rubber mounts until the rear fan assembly is secured in place. Figure 37. Installing the rear fan assembly 9. Connect the rear fan assembly cable to the rear fan connector on the system board. What to do next: •...
Page 65 5. Remove the optical drive. See “Replacing the optical drive” on page 37. 6. Pivot the optical drive bracket as shown in the following illustration and then remove it from the chassis. Figure 38. Removing the optical drive bracket 7. Locate the front audio and USB assembly in the computer. See “Locating components” on page 10. 8.
Page 66: Replacing The Internal Speaker
10. Remove the screw that secures the front audio and USB assembly bracket to the chassis to remove the bracket from the chassis. Figure 39. Removing the front audio and USB assembly 11. Install the new front audio and USB assembly bracket into the chassis and align the screw hole in the bracket with the corresponding hole in the chassis.
Page 67 5. Remove the optical drive. See “Replacing the optical drive” on page 37. 6. Pivot the optical drive bracket as shown in the following illustration and then remove it from the chassis. Figure 40. Removing the optical drive bracket 7. Remove the front fan assembly for easier access to the internal speaker cable. See “Replacing the front fan assembly”...
Page 68 10. Pivot the internal speaker a small amount and then slide the internal speaker as shown to completely remove the internal speaker from the chassis. Figure 41. Removing the internal speaker 11. Position the new internal speaker into the two metal clips and push the internal speaker toward the two metal clips until it is secured in place.
Page 69: Replacing The Keyboard Or Mouse
12. Reconnect the internal speaker cable to the internal speaker connector on the system board. See “Locating parts on the system board” on page 11. 13. Reinstall the front fan assembly. See “Replacing the front fan assembly” on page 48. 14.
Page 70: Obtaining Device Drivers
10. To update your configuration, refer to Chapter 7 “Using the Setup Utility program” on page 67. Note: In most areas of the world, Lenovo requires the return of the defective Customer Replaceable Unit (CRU). Information about this will come with the CRU or will come a few days after the CRU arrives.
Page 71: Chapter 6. Recovery Information
Recovery program or the Product Recovery program installed. If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the Rescue and Recovery program manually before enabling its features. To install the Rescue and Recovery program, do the following: a.
Page 72: Using Recovery Media
To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media This section provides instructions on how to use recovery media.
Page 73: Performing A Recovery Operation
To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.
Page 74: Creating And Using A Rescue Medium
This section provides instructions on how to create a rescue medium. To create a rescue medium on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.
Page 75: Reinstalling Preinstalled Applications And Device Drivers
Reinstalling preinstalled applications This section provides instructions on how to reinstall preinstalled applications. To reinstall the selected applications preinstalled on your Lenovo computer, do the following: 1. Turn on the computer. 2. Go to the C:\SWTOOLS directory. 3. Open the apps folder. Within the apps folder, there are several subfolders named for various applications installed in your computer.
Page 76: Reinstalling Software Programs
• To reinstall most commercially available programs in your system, see Microsoft Windows help system for more information. • To reinstall selected application programs that came preinstalled from Lenovo, do the following: 1. Turn on the computer. 2. Go to the C:\SWTOOLS directory.
Page 77 It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use. Chapter 6 Recovery information...
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Page 79: Chapter 7. Using The Setup Utility Program
• Administrator Password • Hard Disk Password You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections. © Copyright Lenovo 2012...
Page 80: Password Considerations
Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised. To set a strong password, use the following guidelines: •...
Page 81: Erasing Lost Or Forgotten Passwords (Clearing Cmos)
Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations” on page 68. Erasing lost or forgotten passwords (clearing CMOS) This section provides instructions on how to erase lost or forgotten passwords, such as a user password. To erase a lost or forgotten password, do the following: 1.
Page 82: Selecting A Temporary Startup Device
Selecting a temporary startup device Use this procedure to select a temporary startup device. Note: Not all discs and hard disk drives are bootable. 1. Turn off your computer. 2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window displays, release the F12 key.
Page 83: Exiting The Setup Utility Program
The after power loss feature enables your computer to wake up when the power supply resumes after a sudden loss of electricity. To enable the after power loss feature, do the following: 1. Start the Setup Utility program. 2. From the Setup Utility program main menu, select Power ➙ After Power Loss, and press Enter. 3.
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Page 85: Chapter 8. Configuring Raid
• If zero to three SATA hard disk drives or solid state drives are installed, no hard disk drive enablement module is needed. • If there are any SAS hard disk drives installed, the SAS hard disk drive enablement module (one to three hard disk drives) is required. © Copyright Lenovo 2012...
Page 86: Configuring Sata Or Sas Raid Functionality With Intel Rste Configuration Utility
For more information about the hard disk drive enablement module, see “Installing or replacing a hard disk drive enablement module” on page 46. Configuring SATA or SAS RAID functionality with Intel RSTe configuration utility This section describes the information about configuring SATA or SAS RAID functionality with the Intel RSTe configuration utility.
Page 87: Quick Raid Setup Using The Lsi Megaraid Bios Configuration Utility
b. RAID Level: You can change the RAID Level to one of the following: • RAID Level 0 • RAID Level 1 • RAID Level 5 (not supported on SATA hard disk drives when the SAS hard disk drive enablement module is installed) c.
Page 88: Installing Sata Or Sas Hard Disk Drives
RAID functions with the LSI MegaRAID SAS adapter. For advanced setup and configuration using this adapter, refer to the complete MegaRAID SAS Software User Guide that is available at http://support.lenovo.com/en_US/guides-and-manuals/detail.page?DocID=UM007543. This section provides information about the following topics: •...
Page 89: Creating Raid Volumes Using The Lsi Megaraid Bios Configuration Utility
Creating RAID volumes using the LSI MegaRAID BIOS configuration utility This section provides instructions on how to create RAID volumes using the LSI MegaRAID BIOS configuration utility. To create RAID volumes using the LSI MegaRAID BIOS configuration utility, do the following: 1.
Page 90: Setting The Hot Spare Hard Disk Drive
4. Click Yes to save your changes. Setting the hot spare hard disk drive This section provides instructions on how to set the hot spare hard disk drive. To set the hot space hard disk drive, do the following: 1. Enter the LSI MegaRAID BIOS configuration utility. See “Entering the LSI MegaRAID BIOS configuration utility”...
Page 91: Chapter 9. Updating System Programs
Utility program by starting your computer with a system-program-update disc or running a special update program from your operating system. Lenovo might make changes and enhancements to the POST and BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com. Instructions for using the POST and BIOS updates are available in a TXT file that is included with the update files.
Page 92: Updating (Flashing) The Bios From Your Operating System
Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, do the following: 1.
Page 93: Chapter 10. Preventing Problems
Attention: Do not download updated device drivers from the Windows Update Web site. The device drivers provided on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems. Obtain updated device drivers from Lenovo.
Page 94: Using System Update
The System Update program helps you keep the software on your computer up-to-date. Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site. Update packages can contain applications, device drivers, BIOS flashes, or software updates. When the System Update...
Page 95: Cleaning Your Computer
Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation. CAUTION: Be sure to turn off the computer and monitor power switches before cleaning the computer and monitor screen. Computer Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer.
Page 96: Good Maintenance Practices
A log book can help you or a Lenovo technician determine if a problem is related to change in hardware, change in software, or some other action that might have taken place.
Page 97: Chapter 11. Troubleshooting And Diagnostics
Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the ThinkStation Safety and Warranty Guide that comes with your computer or go to the Lenovo Support Web site at http://www.lenovo.com/support/phone. Symptom...
Page 98: Troubleshooting Procedure
See Chapter 12 “Getting information, help, and service” on page 103 for more information. • If you are unable to run the diagnostic programs, contact the Lenovo Customer Support Center. See Chapter 12 “Getting information, help, and service” on page 103 for more information.
Page 99: Audio Problems
Select the problem your computer is experiencing from the following list: • “Audio problems” on page 87 • “CD problems” on page 88 • “DVD problems” on page 89 • “Intermittent problems” on page 91 • “Keyboard, mouse, or pointing device problems” on page 92 •...
Page 100: Cd Problems
Refer to the documentation that comes with the application or game for instructions on setting sound-card settings. • If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 103.
Page 101: Dvd Problems
Note that on some models the startup sequence is permanently set and cannot be changed. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 103.
Page 102 If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 103. DVD movie will not play Symptom: DVD movie will not play.
Page 103: Hard Disk Drive Problems
(one to three hard disk drives) or the LSI MegaRAID SAS adapter is installed. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 103.
Page 104: Keyboard, Mouse, Or Pointing Device Problems
If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 103. Keyboard, mouse, or pointing device problems Select your symptom from the following list: •...
Page 105: Monitor Problems
Action: Erratic movement of the mouse pointer is generally caused by a buildup of dirt, oils, and other contaminants on the ball inside the mouse. Clean the mouse. See “Optical mouse” on page 83 for instructions. The fingerprint reader does not work Symptom: The fingerprint reader does not work.
Page 106 If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 103.
Page 107: Networking Problems
The image is discolored Symptom: The image is discolored. Action: The monitor might be affected by interference from nearby equipment. Magnetic fields around other devices, such as transformers, appliances, fluorescent lights, and other monitors might be causing the problem. Move fluorescent desk lighting or any equipment that produces magnetic fields further away from the monitor.
Page 108: A Wireless Lan Problem
3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. If an exclamation mark is displayed next to an adapter name under Network adapters, you might not use the correct driver or the driver is not enabled. To update the driver, right-click the highlighted adapter.
Page 109: Option Problems
Bluetooth, a PIM item sent from the Windows 7 operating system might be saved as a file with the extension .contact. Option problems Use this information to diagnose problems with Lenovo hardware options that do not have their own troubleshooting information. Chapter 11...
Page 110: Performance And Lockup Problems
If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 103.
Page 111 To check the amount of free space on the Windows 7 operating system, do the following: 1. Click Start ➙ Computer. 2. Right-click your C drive entry and then click Properties. The amount of free disk space is displayed. Actions to free up disk space: •...
Page 112: Printer Problems
103. For step-by-step instructions on installing memory, see “Installing or replacing a memory module” on page 35. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 103.
Page 113: Software Problems
Software problems Select your symptom from the following list: • “When using a sort feature, dates do not sort in the correct order” on page 101 • “Software does not work as expected” on page 101 When using a sort feature, dates do not sort in the correct order Symptom: When using a sort feature, dates do not sort in the correct order.
Page 114: Lenovo Solution Center
Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You will need the log files when you speak to a Lenovo technical support representative.
Page 115: Chapter 12. Getting Information, Help, And Service
You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.
Page 116: Lenovo Support Web Site
Most computers come with a set of diagnostic programs that help you identify hardware problems. For instructions on using the diagnostic programs, see “Lenovo Solution Center” on page 102. You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support...
Page 117: Using Other Services
Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com...
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Page 119: Appendix A. System Memory Speed
1333 MHz E5-2650/2650L, E5-2660, E5-2665, E5-2667, E5-2670, E5-2680, E5-2690 Intel Xeon E5-2603, E5-2609 1066 MHz Intel Xeon E5-2620, E5-2630/2630L, 1333 MHz E5-2640, E5-2667 1.5 V Intel Xeon E5-2637, E5-2643, E5-2650/2650L, E5-2660, E5-2665, 1600 MHz E5-2670, E5-2680, E5-2690 © Copyright Lenovo 2012...
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Page 121: Appendix B. Notices
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
Page 122: Trademarks
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo Rescue and Recovery ThinkStation ThinkVantage Microsoft, Windows, and Windows Vista are trademarks of the Microsoft group of companies. Intel and Intel Xeon are trademarks of Intel Corporation in the United States, other countries, or both.
Page 123: Appendix C. Regulatory Information
• Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Page 124 Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.
Page 125 Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan Keyboard and mouse compliance statement for Taiwan Appendix C. Regulatory information...
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Page 127: Appendix D. Weee And Recycling Information
Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/recycling...
Page 128: Recycling Information For Brazil
If you want to replace it with a new one, contact your place of purchase or ask for a repair service provided by Lenovo. If you have replaced it by yourself and want to dispose of the disused lithium battery, insulate it with vinyl tape, contact your place of purchase, and follow their instructions.
Page 129: Battery Recycling Information For The European Union
Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment Appendix D. WEEE and recycling information...
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Page 131: Appendix E. Restriction Of Hazardous Substances Directive (Rohs)
Appendix E. Restriction of Hazardous Substances Directive (RoHS) China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE). Ukraine RoHS © Copyright Lenovo 2012...
Page 132: India Rohs
India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011. ThinkStation User Guide...
Page 133: Index
Description important safety information device drivers information devices, handling static-sensitive getting diagnostics programs, using important safety diagnostics, troubleshooting resources DisplayPort connector safety documentation, using warranty drivers, device Input/Output (I/O) features drives installing options bays memory module © Copyright Lenovo 2012...
Page 134 POST/BIOS update failure software recovery boot-block Lenovo Solution Center operations, backup and Lenovo ThinkVantage Tools problems, solving Lenovo Welcome 5, 103 recovery media, creating and using locating components removing computer cover...
Page 135 (flashing) the BIOS USB 2.0 connector USB 3.0 connector using a rescue medium, creating and diagnostic programs documentation other services passwords Setup Utility video subsystem viewing and changing settings warranty information workspace, backup and recovery © Copyright Lenovo 2012...
Page 136 ThinkStation User Guide...

Lenovo ThinkStation C30 User Manual

Important Safety Information

Chapter 1. Product Overview

Chapter 2. Using Your Computer

Chapter 3. You and Your Computer

Chapter 4. Security

Chapter 5. Installing or Replacing Hardware

Chapter 6. Recovery Information

Chapter 7. Using the Setup Utility Program

Chapter 8. Configuring RAID

Chapter 9. Updating System Programs

Chapter 10. Preventing Problems

Chapter 11. Troubleshooting and Diagnostics

Chapter 12. Getting Information, Help, and Service

Appendix A. System Memory Speed

Appendix B. Notices

Appendix C. Regulatory Information

Appendix D. WEEE and Recycling Information

Appendix E. Restriction of Hazardous Substances Directive (Rohs)

Index

Quick Links

User Guide

Troubleshooting

Related Manuals for Lenovo ThinkStation C30

Summary of Contents for Lenovo ThinkStation C30

Table of Contents