Lenovo ThinkStation 2551 User Manual
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Summary of Contents for Lenovo ThinkStation 2551
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Page 1: User Guide
ThinkStation User Guide Machine Types: 2551, 2552, 2553, 2554, and 2555... - Page 2 “Important safety information” on page v and Appendix A “Notices” on page 107. First Edition (June 2012) © Copyright Lenovo 2012. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.
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Page 3: Table Of Contents
Software overview ....BIOS passwords ... . Software provided by Lenovo ..Windows passwords .. - Page 4 USB problems ... . . Lenovo Solution Center ... Enabling ErP compliance mode ..
- Page 5 Important information for the European Directive Index....2002/96/EC ....© Copyright Lenovo 2012...
- Page 6 ThinkStation User Guide...
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Page 7: Important Safety Information
® Document Format (PDF) version from the Lenovo Support Web site at http://www.lenovo.com/support. The Lenovo Support Web site also provides the ThinkStation Safety, Warranty, and Setup Guide and this ThinkStation User Guide in additional languages. Service and upgrades Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or your documentation. -
Page 8: Power Cords And Power Adapters
or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: •... -
Page 9: Plugs And Outlets
Always turn off and unplug the computer before opening the cover. If possible, avoid operating your computer within two feet of high-traffic areas. If you must operate your computer in or near a high-traffic area, inspect and, if necessary, clean your computer more frequently. © Copyright Lenovo 2012... -
Page 10: Operating Environment
For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation. •... -
Page 11: Laser Compliance Statement
Do not spray any liquid detergent directly on the computer or use any detergent containing flammable material to clean the computer. Spray the detergent on a soft cloth and then wipe the computer surfaces. © Copyright Lenovo 2012... - Page 12 ThinkStation User Guide...
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Page 13: Chapter 1. Product Overview
Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section introduces the computer features. The information covers a variety of models. - Page 14 • Microphone connector and headphone connector on the front panel • Internal speaker Connectivity • 100/1000 Mbps integrated Ethernet controller System management features • Ability to store power-on self-test (POST) hardware test results • Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer, including processor type, installation date, attached printers and other peripherals, power sources, and maintenance history.
- Page 15 • Windows Management Instrumentation (WMI) Windows Management Instrumentation is a set of extensions to the Windows Driver Model. It provides an operating system interface through which instrumented components provide information and notification. Input/Output (I/O) features • 9-pin serial port (one standard and one optional) •...
- Page 16 The operating system(s) listed here are being certified or tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual. This list is subject to change. To determine if an operating system has been certified or tested for compatibility, check the Web site of the operating system vendor.
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Page 17: Specifications
Lenovo. Software provided by Lenovo The following software programs are provided by Lenovo to help you improve productivity and reduce the cost associated with maintaining your computer. Software programs provided with your computer might vary depending on your computer model type and preinstalled operating system. -
Page 18: Product Recovery
To access the Lenovo ThinkVantage Tools program, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools. The following table lists the programs that you can access from the Lenovo ThinkVantage Tools program. To access a program, double-click the corresponding icon. -
Page 19: Adobe Reader
The ThinkVantage Password Manager program automatically captures and fills in authentication information for Windows applications and Web sites. Notes: If the Password Vault icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the ThinkVantage Password Manager program manually before enabling its features. To install the ThinkVantage Password Manager program, do the following: 1. -
Page 20: Locating Connectors, Controls, And Indicators On The Front Of Your Computer
Locating connectors, controls, and indicators on the front of your computer Figure 1 “Front connector, control, and indicator locations” on page 8 shows the locations of the connectors, controls, and indicators on the front of your computer. Figure 1. Front connector, control, and indicator locations Optical drive eject/close button USB 2.0 connector (USB port 1) Hard disk drive activity indicator... -
Page 21: Locating Connectors On The Rear Of Your Computer
Locating connectors on the rear of your computer Figure 2 “Rear connector locations” on page 9 shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer. - Page 22 Connector Description DisplayPort connector Used to attach a high-performance monitor, a direct-drive monitor, or other devices that use a DisplayPort connector. Note: The DisplayPort connector is not applicable on some models. If your computer has a graphics card installed, be sure to use a monitor connector on the graphics card.
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Page 23: Locating Components
Locating components Figure 3 “Component locations” on page 11 shows the locations of the various components in your computer. To remove the computer cover, see “Removing the computer cover” on page 34. Figure 3. Component locations Heat sink and fan assembly Front fan assembly Memory module(s) Graphics card (available in some models) -
Page 24: Locating Parts On The System Board
Locating parts on the system board Figure 4 “System board part locations” on page 12 shows the locations of the parts on the system board. Figure 4. System board part locations ThinkStation User Guide... - Page 25 4-pin power connector Front USB connector 1 (for connecting USB port 1 and 2 on the front bezel) Microprocessor fan connector Battery Memory slot 1 (DIMM1) Front USB connector 2 (for connecting additional USB devices) Memory slot 2 (DIMM2) Serial (COM2) connector Memory slot 3 (DIMM3) Internal speaker connector Memory slot 4 (DIMM4)
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Page 26: Locating Internal Drives
Locating internal drives Internal drives are devices that your computer uses to read and store data. You can add drives to your computer to increase storage capacity and enable your computer to read other types of media. Internal drives are installed in bays. In this manual, the bays are referred to as bay 1, bay 2, and so on. When installing or replacing an internal drive, it is important to note the type and size of the drive that you can install or replace in each bay and correctly connect the cables to the drive installed. -
Page 27: Machine Type And Model Label
Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following illustration shows the location of the machine type and model label. - Page 28 ThinkStation User Guide...
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Page 29: Chapter 2. Using Your Computer
“Creating recovery media” on page 63. Additionally, in case of a hard disk failure, you can order Product Recovery discs from the Lenovo Customer Support Center. For information about contacting the Customer Support Center, see Chapter 12 “Getting information, help, and service”... -
Page 30: Using The Blue Thinkvantage Button
“Fingerprint Software” on page 6. To open the ThinkVantage Fingerprint Software program and use the fingerprint reader, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Fingerprint Reader. Follow the instructions on the screen. For additional information, refer to the ThinkVantage Fingerprint Software help system. -
Page 31: About Your Computer Audio
About your computer audio If a factory-installed, high-performance audio adapter is installed in your computer, the system-board audio connectors on the rear of the computer are typically disabled; use the connectors provided on the audio adapter. Each audio solution provides at least three audio connectors: audio line-in connector, audio line-out connector, and Microphone connector. -
Page 32: Handling And Storing Cd And Dvd Media
If your computer comes with a recordable DVD drive, you can use the drive to record CDs or DVDs. To record a CD or DVD, do the following: 1. Click Start ➙ All Programs ➙ Corel DVD MovieFactory Lenovo Edition. 2. Follow the instructions on the screen. - Page 33 For detailed information about using the Corel DVD MovieFactory program, see the help system for the program. You can also use Windows Media Player to record CDs and data DVDs. For more information, see “Help and Support” on page 103. Chapter 2 Using your computer...
- Page 34 ThinkStation User Guide...
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Page 35: Copyright Lenovo 2012
The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits. Lenovo is committed to providing people with disabilities greater access to information and technology. As a result, the following information provides ways to help users that have hearing, vision, and mobility limitations get the most out of their computer experience. -
Page 36: Glare And Lighting
Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body. -
Page 37: Register Your Computer With Lenovo
Registering your computer also enables Lenovo to notify you about possible technical information and upgrades. When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users. - Page 38 For power cord information and part numbers, go to: http://www.lenovo.com/powercordnotice ThinkStation User Guide...
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Page 39: Chapter 4. Security
Your computer is able to log in to the operating system without keyboard or mouse connected. • Trusted Platform Module (TPM) Trusted Platform Module is a secure cryptoprocessor that can store cryptographic keys that protect information stored in your computer. © Copyright Lenovo 2012... -
Page 40: Locking The Computer Cover
Locking the computer cover Locking the computer cover helps prevent unauthorized people from gaining access to the inside of your computer. Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed. Figure 7. -
Page 41: Attaching An Integrated Cable Lock
The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order an integrated cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support Figure 8. -
Page 42: Windows Passwords
Your computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate viruses. Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates. - Page 43 For more information about how to use your antivirus software, refer to the help system of your antivirus software. Chapter 4 Security...
- Page 44 ThinkStation User Guide...
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Page 45: Chapter 5. Installing Or Replacing Hardware
Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. Notes: 1. Use only computer parts provided by Lenovo. 2. When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option. -
Page 46: Removing The Computer Cover
Removing the computer cover Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to remove the computer cover. CAUTION: Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover. -
Page 47: Removing And Reinstalling The Front Bezel
Removing and reinstalling the front bezel Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to remove and reinstall the front bezel. To remove and reinstall the front bezel, do the following: 1. - Page 48 To install or replace a PCI card, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 34. 3. At the rear of the computer, press the release button to open the card latch Figure 11.
- Page 49 Figure 12. Removing a PCI card Notes: a. The card fits tightly into the card slot. If necessary, alternate moving each side of the card a small amount until it is removed from the card slot. b. If the card is held in place by a retaining latch, disengage the card retaining latch in either of the two ways illustrated, depending on the retaining latch on the PCI card slot.
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Page 50: Installing Or Replacing A Memory Module
7. Pivot the card latch to the closed position to secure the PCI card. Figure 14. Installing a PCI card What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 61. Installing or replacing a memory module Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”... - Page 51 UDIMM DIMM 1 DIMM 2 DIMM 3 DIMM 4 One UDIMM Two UDIMMs X, 1 X, 2 Three UDIMMs X, 3 X, 1 X, 2 Four UDIMMs X, 3 X, 1 X, 4 X, 2 To install or replace a memory module, do the following: 1.
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Page 52: Installing Or Replacing The Optical Drive
• If you are installing a memory module, open the retaining clips of the memory slot into which you want to install the memory module. Figure 16. Opening the retaining clips 7. Position the new memory module over the memory slot. Make sure that the notch on the memory module aligns correctly with the slot key on the system board. - Page 53 2. Remove the computer cover. See “Removing the computer cover” on page 34. 3. Remove the front bezel. See “Removing and reinstalling the front bezel” on page 35. 4. Depending on whether you are installing or replacing an optical drive, do one of the following: •...
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Page 54: Replacing The Card Reader
6. Slide the new optical drive into the drive bay from the front of the computer until the optical drive snaps into position. Figure 20. Installing the optical drive 7. Connect the signal cable and the power cable to the new optical drive. Figure 21. - Page 55 To replace the card reader, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2.
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Page 56: Replacing The Power Supply Assembly
8. Slide the new card reader into the drive bay until it snaps into position. Figure 24. Installing the card reader 9. Reconnect the card reader cable to the front USB connector on the system board. See “Locating parts on the system board” on page 12. 10. - Page 57 CAUTION: Hazardous moving parts. Keep fingers and other body parts away. CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached.
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Page 58: Replacing The Heat Sink And Fan Assembly
9. Install and tighten the four screws to secure the power supply assembly. Note: Use only screws provided by Lenovo. 10. Reconnect the power supply assembly cables to the system board and each of the drives. - Page 59 To replace the heat sink and fan assembly, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 34. 3. Lay the computer on its side for easier access to the system board. 4.
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Page 60: Installing The Solid State Drive
a. Partially tighten screw , then fully tighten screw , and then fully tighten screw b. Partially tighten screw , then fully tighten screw , and then fully tighten screw 10. Connect the heat sink and fan assembly cable to the microprocessor fan connector on the system board. -
Page 61: Replacing The Primary Hard Disk Drive
2. To install the solid state drive with the storage converter into the 3.5-inch hard disk drive bracket, flex the bracket and align pin , pin , pin , and pin on the bracket with the corresponding holes in the storage converter. Figure 28. - Page 62 5. Pull the blue handle to release and remove the hard disk drive from the drive cage. Figure 29. Removing the primary hard disk drive 6. Flex the sides of the blue bracket to remove the hard disk drive from the bracket. 7.
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Page 63: Replacing The Secondary Hard Disk Drive
8. Slide the new hard disk drive into the drive cage until it snaps into position. Figure 31. Installing the primary hard disk drive 9. Connect the signal cable and the power cable to the new hard disk drive. What to do next: •... - Page 64 5. Pull the blue handle to release and remove the hard disk drive from the hard disk drive cage. Figure 32. Removing the secondary hard disk drive 6. Flex the sides of the blue bracket to remove the hard disk drive from the bracket. 7.
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Page 65: Installing The Tertiary Hard Disk Drive
8. Slide the new hard disk drive into the hard disk drive cage until it snaps into position. Figure 34. Installing the secondary hard disk drive 9. Connect the signal cable and the power cable to the new hard disk drive. What to do next: •... - Page 66 • Install the hard disk drive into the 5.25-inch optical drive bracket. Then, fully tighten the four screws to secure the hard disk drive to the 5.25-inch optical drive bracket. Figure 35. Installing the tertiary hard disk drive • Install the solid state drive into the 5.25-inch optical drive bracket. To install the solid state drive into the 5.25-inch optical drive bracket, do the following: ThinkStation User Guide...
- Page 67 a. Install the solid state drive into the storage converter. Then, install the five screws to secure the solid state drive to the storage converter. Figure 36. Installing the solid state drive into the storage converter b. Install the solid state drive with the storage converter into the 5.25-inch optical drive bracket. Then, fully tighten the four screws to secure the solid state drive with the storage converter to the 5.25-inch optical drive bracket.
- Page 68 6. Install the optical drive retainer on the side of the optical drive bracket. Figure 38. Installing the optical drive retainer 7. Slide the optical drive bracket into the secondary optical drive bay from the front of the computer until the optical drive bracket snaps into position. Figure 39.
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Page 69: Replacing The Front Fan Assembly
9. Reinstall the front bezel. See “Removing and reinstalling the front bezel” on page 35. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 61. Replacing the front fan assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”... -
Page 70: Replacing The Rear Fan Assembly
7. Pull the tips of the rubber mounts until the front fan assembly is secured in place. Figure 42. Installing the front fan assembly 8. Connect the front fan assembly cable to the power fan connector on the system board. What to do next: •... - Page 71 5. The rear fan assembly is attached to the chassis by four rubber mounts. Remove the rear fan assembly by breaking or cutting the rubber mounts and gently pulling the rear fan assembly out of the chassis. Note: The new rear fan assembly will have four new rubber mounts attached. Figure 43.
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Page 72: Replacing The Keyboard Or Mouse
7. Pull on the tips of the rubber mounts until the rear fan assembly is secured in place. Figure 44. Installing the rear fan assembly 8. Connect the rear fan assembly cable to the system fan connector on the system board. What to do next: •... -
Page 73: Completing The Parts Replacement
2. Connect a new keyboard or mouse to one of the USB connectors on the computer. Depending on where you want to connect the new keyboard or mouse, see “Locating connectors, controls, and indicators on the front of your computer” on page 8 or “Locating connectors on the rear of your computer” on page 9. Figure 45. -
Page 74: Obtaining Device Drivers
9. To update your configuration, refer to Chapter 7 “Using the Setup Utility program” on page 71. Note: In most areas of the world, Lenovo requires the return of the defective Customer Replaceable Unit (CRU). Information about this will come with the CRU or will come a few days after the CRU arrives. -
Page 75: Chapter 6. Recovery Information
Recovery program or the Product Recovery program installed. If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the Rescue and Recovery program manually before enabling its features. To install the Rescue and Recovery program, do the following: a. -
Page 76: Using Recovery Media
To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media This section provides instructions on how to use recovery media. -
Page 77: Performing A Recovery Operation
To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. -
Page 78: Creating And Using A Rescue Medium
This section provides instructions on how to create a rescue medium. To create a rescue medium on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. -
Page 79: Reinstalling Preinstalled Applications And Device Drivers
Reinstalling preinstalled applications This section provides instructions on how to reinstall preinstalled applications. To reinstall the selected applications preinstalled on your Lenovo computer, do the following: 1. Turn on the computer. 2. Go to the C:\SWTOOLS directory. 3. Open the apps folder. Within the apps folder, there are several subfolders named for various applications installed in your computer. -
Page 80: Reinstalling Software Programs
• To reinstall most commercially available programs in your system, see Microsoft Windows help system for more information. • To reinstall selected application programs that came preinstalled from Lenovo, do the following: 1. Turn on the computer. 2. Go to the C:\SWTOOLS directory. - Page 81 It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use. Chapter 6 Recovery information...
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Page 83: Chapter 7. Using The Setup Utility Program
Using passwords By using the Setup Utility program, you can set passwords to prevent unauthorized access to your computer and data. The following types of passwords are available: • Power-On Password © Copyright Lenovo 2012... -
Page 84: Password Considerations
• Administrator Password • Hard Disk Password You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections. Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised. -
Page 85: Erasing Lost Or Forgotten Passwords (Clearing Cmos)
2. From the Setup Utility program main menu, select Security. 3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or Hard Disk Password. 4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of up to 64 alphabetic and numeric characters. -
Page 86: Selecting A Startup Device
Selecting a startup device If your computer does not start up from a device such as the disc or hard disk drive as expected, do one of the following to select the startup device you want. Selecting a temporary startup device Use this procedure to select a temporary startup device. -
Page 87: Ice Performance Mode
1. Start the Setup Utility program. 2. From the Setup Utility program main menu, select Power ➙ Automatic Power On, and press Enter. 3. Select Wake Up on Alarm and press Enter. Then follow the instructions on the screen. 4. Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit. -
Page 88: Exiting The Setup Utility Program
2. From the Setup Utility program main menu, select Power. 3. Select Intelligent Cooling Engine (ICE). The Intelligent Cooling Engine (ICE) window is displayed. 4. Select ICE Thermal Alert. The ICE Thermal Alert window is displayed. 5. Select Enabled or Disabled as desired. 6. -
Page 89: Chapter 8. Configuring Raid
4. Use the arrow keys to select a RAID level in the RAID Level field and press Tab. 5. If appropriate, use the arrow keys to select a Stripe Size in the Stripe Size field and press Tab. 6. Type a volume size in the Capacity field and press Tab. © Copyright Lenovo 2012... -
Page 90: Deleting Raid Volumes
7. Press Enter to initiate volume creation. 8. When prompted, press Y to accept the warning message and create the volume. 9. Return to step 2 to create additional RAID volumes, or select Exit and press Enter. 10. Press Y when prompted to confirm the exit. Deleting RAID volumes This section describes how to use the Intel Matrix Storage Manager option ROM configuration utility to delete RAID volumes. -
Page 91: Chapter 9. Updating System Programs
Utility program by starting your computer with a system-program-update disc or running a special update program from your operating system. Lenovo might make changes and enhancements to the POST and BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com. Instructions for using the POST and BIOS updates are available in a TXT file that is included with the update files. -
Page 92: Updating (Flashing) The Bios From Your Operating System
Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, do the following: 1. -
Page 93: Chapter 10. Preventing Problems
Attention: Do not download updated device drivers from the Windows Update Web site. The device drivers provided on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems. Obtain updated device drivers from Lenovo. -
Page 94: Using System Update
The System Update program helps you keep the software on your computer up-to-date. Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site. Update packages can contain applications, device drivers, BIOS flashes, or software updates. When the System Update... -
Page 95: Cleaning Your Computer
Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation. CAUTION: Be sure to turn off the computer and monitor power switches before cleaning the computer and monitor screen. Computer Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer. -
Page 96: Good Maintenance Practices
A log book can help you or a Lenovo technician determine if a problem is related to change in hardware, change in software, or some other action that might have taken place. -
Page 97: Chapter 11. Troubleshooting And Diagnostics
Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the ThinkStation Safety, Warranty, and Setup Guide that comes with your computer or go to the Lenovo Support Web site at http://www.lenovo.com/support/phone. Symptom... -
Page 98: Troubleshooting Procedure
See Chapter 12 “Getting information, help, and service” on page 103 for more information. • If you are unable to run the diagnostic program, contact the Lenovo Customer Support Center. See Chapter 12 “Getting information, help, and service” on page 103 for more information. -
Page 99: Audio Problems
Select the problem your computer is experiencing from the following list: • “Audio problems” on page 87 • “CD problems” on page 88 • “DVD problems” on page 89 • “Intermittent problems” on page 91 • “Keyboard, mouse, or pointing device problems” on page 91 •... -
Page 100: Cd Problems
Refer to the documentation that comes with the application or game for instructions on setting sound-card settings. • If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 103. -
Page 101: Dvd Problems
Note that on some models the startup sequence is permanently set and cannot be changed. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 103. - Page 102 If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 103. DVD movie will not play Symptom: DVD movie will not play.
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Page 103: Intermittent Problems
• If SCSI devices are installed, verify that the last external device in each SCSI chain is terminated correctly. (See your SCSI documentation.) If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 103. -
Page 104: Monitor Problems
See “Enabling or disabling a device” on page 73. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 103. - Page 105 If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 103.
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Page 106: Networking Problems
2. Adjust the placement of the monitor and other devices so that they are at least 305 mm (12 inches) apart. 3. Turn on the monitor. • You can reset the refresh rate through your operating system Control Panel. On the Windows 7 operating system, click Start ➙ Control Panel ➙ Hardware and Sound ➙ Adjust screen resolution ➙... - Page 107 • The cable is installed properly. The network cable must be securely connected to both the Ethernet connector of your computer and the RJ45 connector of the hub. The maximum allowable distance from the computer to hub is 100 meters. If the cable is connected and the distance is within acceptable limits but the problem persists, try a different cable.
- Page 108 Actions: • Try another cable. • Make sure that the link partner is set to auto-negotiate. • Make sure that the switch is 802.3ab-compliant (gigabit over copper). A wireless LAN problem Symptom: You cannot connect using the built-in wireless networking card. Actions: •...
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Page 109: Option Problems
If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 103. -
Page 110: Performance And Lockup Problems
Performance and lockup problems Poor performance and lockup problems can be a result of any of the following: • “Insufficient free hard disk drive space” on page 98 • “Excessive number of fragmented files” on page 98 • “Insufficient memory” on page 99 Make a selection from the above list to find out more about the corrective actions you can take. -
Page 111: Printer Problems
103. For step-by-step instructions on installing memory, see “Installing or replacing a memory module” on page 38. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 103. -
Page 112: Software Problems
• Make sure that the serial-port adapter, if you added one, is properly installed and firmly seated. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 103. -
Page 113: Usb Problems
Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You will need the log files when you speak to a Lenovo technical support representative. - Page 114 ThinkStation User Guide...
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Page 115: Chapter 12. Getting Information, Help, And Service
You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely. -
Page 116: Lenovo Support Web Site
Most computers come with a diagnostic program that help you identify hardware problems. You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support... -
Page 117: Using Other Services
Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com... - Page 118 ThinkStation User Guide...
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Page 119: Appendix A. Notices
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. -
Page 120: Trademarks
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo Rescue and Recovery ThinkStation ThinkVantage Microsoft, Windows, and Windows Vista are trademarks of the Microsoft group of companies. Celeron, Intel, Intel Core, Pentium, and Xeon are trademarks of Intel Corporation in the United States, other countries, or both. -
Page 121: Appendix B. Regulatory Information
• Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment. - Page 122 Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.
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Page 123: Additional Regulatory Information
Depending on the configuration of your computer and the country or region where the computer was purchased, you might have received additional printed regulatory notices. All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http://www.lenovo.com/support and click User Guides & Manuals. - Page 124 ThinkStation User Guide...
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Page 125: Appendix C. Weee And Recycling Information
Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/recycling... -
Page 126: Recycling Information For Brazil
If you want to replace it with a new one, contact your place of purchase or ask for a repair service provided by Lenovo. If you have replaced it by yourself and want to dispose of the disused lithium battery, insulate it with vinyl tape, contact your place of purchase, and follow their instructions. -
Page 127: Battery Recycling Information For The European Union
Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment Appendix C. WEEE and recycling information... - Page 128 ThinkStation User Guide...
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Page 129: Appendix D. Energy Star Model Information
For more information about ENERGY STAR, go to: http://www.energystar.gov Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, set the following power-management features to take effect when your computer has been inactive for a specified duration: Table 2. - Page 130 ThinkStation User Guide...
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Page 131: Appendix E. Ek Bilgiler
Appendix E. Ek Bilgiler 1. İmalatçı ya da ithalatçı firmaya ilişkin bilgiler: Ürünün ithalatçı firması, Lenovo Technology B.V. Merkezi Hollanda Türkiye İstanbul Şubesi’dir. Adresi ve telefonu şöyledir: Uner Plaza Eski Üsküdar Yolu Erkut Sokak. No: 4 / 1 Kat: 3 Kozyatağı... - Page 132 13. İthal edilmiş mallarda, yurt dışındaki üretici firmanın unvanı ve açık adresi ile diğer erişim bilgileri (telefon, telefaks ve e-posta vb.): Lenovo (Singapore) Pte. Ltd. 151 Lorong Chuan No: 02-01 New Tech Park Singapore, 556741...
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Page 133: Appendix F. Servis Istasyonlari
Faks no: 312 426 72 30 Meteksan Sistem ve Bilgisayar Teknolojileri A.Ş. Adresi: Oğuzlar Mah. 34 Sokak No: 14 Balgat Ankara Posta kodu: 06520 Web Adresi: http://www.destek.as/ Telefon: 312 295 21 28 Faks no: 312 295 21 20 © Copyright Lenovo 2012... - Page 134 Probil Bilgi İşlem Destek ve Dan.San. ve Tic. A.Ş. Adresi: Teknoloji Geliştirme Bölgesi, ODTÜ Ofis Bina, Batı Cephe A-1 ODTÜ / Ankara Posta kodu: 06531 Web Adresi: http://www.probil.com.tr/ Telefon: 312 210 18 08 Faks no: 312 210 18 05 ANTALYA Bilser Bilgi İşlem Tic.
- Page 135 ERZİNCAN Erzincan Bigisayar Adresi: Hükümet Caddesi, No:33/1 Erzincan Web Adresi: http://www.erzincanbilgisayar.com/ Telefon: 446 223 89 87 Faks no: 446 224 24 34 ERZURUM Şark Bilgisayar Elektronik San. ve Tic. Ltd. Şti. Adresi: Yukarı Mumcu Caddesi, No:9 Erzurum Posta kodu: 25100 Web Adresi: http://www.sarkbil.com.tr/ Telefon: 442 234 21 02 / 04 Faks no: 442 218 21 07...
- Page 136 IĞDIR Ebru Elektronik ve Bilgisayar Sistemleri Adresi: Atatürk Caddesi, No:261 Iğdır Posta kodu: 76000 Web Adresi: http://www.ebruelektronik.com/ Telefon: 476 227 76 66 / 476 227 08 43 / 476 227 08 44 Faks no: 476 227 76 66 İSTANBUL Bilgi Birikim Sistemleri Elktr. ve Bilg. Endüstrisi Müh.
- Page 137 Novatek Bilgisayar Sistemleri San.ve Tic.Ltd. Şti. Adresi: Raşit Rıza Sokak, Yıldırım İş Hanı, No: 1 Kat: 1 Mecidiyeköy İstanbul Posta Kodu: 80300 Web Adresi: http://www.novateknoloji.com/ Telefon: 212 356 75 77 Faks no: 212 356 75 88 Peritus Bilgisayar Sist. Dış Tic.San.Ltd. Şti. Adresi: Ziverbey Eğitim Mahallesi, Poyraz Sokak, Sadıkoğlu İş...
- Page 138 IBM Türk Ltd. Şti. Adresi: Ankara Asfaltı No: 7 Bayraklı İzmir Web Adresi: http://www.tr.ibm.com/ Telefon: 232 462 27 00 Faks no: 232 486 69 23 Probil Bilgi İşlem Destek ve Dan.San. ve Tic. A.Ş. Adresi: Şair Eşref Bulvarı, Huzur İşhanı, No:27/2 Kat:2 Alsancak İzmir Posta kodu: 35210 Web Adresi: http://www.probil.com.tr/...
- Page 139 ŞANLIURFA Bilban Bilgisayar Eğitim Tic. San. Ltd. Şti. Adresi: Kızılay İşhanı, Kat:1-2 Şanlıurfa Web Adresi: http://www.bilban.com.tr/ Telefon: 414 215 05 52 Faks no: 414 212 22 12 TRABZON IBM Türk Ltd. Şti. Adresi: Kahramanmaraş Cad. İpekyolu İş Merk. Kat:4 No: 7 Trabzon Web Adresi: http://www.tr.ibm.com/ Telefon: 362 230 88 52 Faks no: 362 230 88 52...
- Page 140 ThinkStation User Guide...
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Page 141: Index
Description information device drivers getting devices, handling static-sensitive important safety diagnostics program, using resources diagnostics, troubleshooting safety DisplayPort connector warranty documentation, using Input/Output (I/O) features drivers, device installing drives solid state drive bays installing options © Copyright Lenovo 2012... - Page 142 POST/BIOS update failure software keyboard connector recovery keyboard, replacing boot-block operations, backup and problems, solving recovery media, creating and using Lenovo Solution Center removing computer cover Lenovo ThinkVantage Tools replacing Lenovo Welcome 6, 103 card reader locating components hard disk drive...
- Page 143 (flashing) the BIOS USB connector using a rescue medium, creating and diagnostic program documentation other services passwords Setup Utility VGA monitor connector video subsystem viewing and changing settings warranty information workspace, backup and recovery © Copyright Lenovo 2012...
- Page 144 ThinkStation User Guide...