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Cisco 3905 Administration Manual

Administration guide for cisco unified communications manager 8.6 (sip)
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Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified
Communications Manager 8.6 (SIP)
First Published: January 01, 2012
Last Modified: January 29, 2013
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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Summary of Contents for Cisco 3905

  • Page 1 Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) First Published: January 01, 2012 Last Modified: January 29, 2013 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000...
  • Page 2 HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. http:// Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks .

  • Page 3: Table Of Contents

    Feature Overview Telephony Feature Administration Cisco Unified IP Phone Network Parameters Information for End Users Cisco Unified IP Phone Security Features Supported Security Features 802.1X authentication Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
  • Page 4 C H A P T E R 3 Before You Begin Network Requirements Cisco Unified Communications Manager Cisco Unified SIP Phone 3905 Components Network and Access Ports Handset Disable Speakerphone Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
  • Page 5 C H A P T E R 5 Available telephony features Add Users to Cisco Unified Communications Manager User Options Web Pages Set Up Access to User Options Web Pages Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
  • Page 6 Cisco Unified IP Phone Does Not Go Through Normal Startup Process Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager Phone Displays Error Messages Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
  • Page 7 DHCP Setting Verification Start Service Create New Configuration File Determine DNS or Connectivity Issues General Troubleshooting Information Additional Troubleshooting Information Maintenance Cisco Unified IP Phone Reset or Restore Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
  • Page 8 Perform Final End User Configuration Steps Cisco Unified SIP Phone 3905 Wall Mount A P P E N D I X E Items Required for Wall Mount Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) viii...
  • Page 9 Contents Install Phone on Wall Mount Plate Adjust Handset Rest Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
  • Page 10 Contents Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
  • Page 11 Network engineers, system administrators, and telecom engineers should review this guide to learn the steps that are required to set up Cisco Unified IP Phones. The tasks described in this document involve configuring network settings that are not intended for phone users. The tasks in this manual require a familiarity with Cisco Unified Communications Manager.

  • Page 12: Preface

    Mount, on page 111 Unified IP Phone. Related documentation For more information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following sections. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 13: Cisco Unified Sip Phone 3905 Documentation

    Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
  • Page 14 Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 15: Cisco Unified Ip Phone

    A Cisco Unified IP Phone, like other network devices, must be configured and managed. These phones encode G.711a, G.711µ, G.729a, and G.729ab, and decode G.711a, G.711µ, G.729, G.729a, and G.729ab. Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone Caution might cause interference.

  • Page 16: Your Phone

    Shows information about your phone such as directory number, active call, and phone menu listings. Light strip Indicates an incoming call (flashing red) or new voice message (steady red). Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
  • Page 17 Volume button Controls the handset and speakerphone volume (off-hook) and the ringer volume (on hook). Mute button Toggles the microphone on or off. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 18: Phone Screen

    If not on a call, also displays line text label and other information such as placed calls and phone menu listings. Phone Connections Use the following figure to connect the phone to the network. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 19: Footstand

    Handset connection. Footstand The Cisco Unified IP Phone 3905 has a foldable footstand. When the footstand is unfolded, it gives the phone an elevated viewing angle. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 20: Adjust Handset Rest

    Adjust Handset Rest If your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 21: Supported Networking Protocols

    Supported Networking Protocols Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for voice communication. The following table provides an overview of the networking protocols that the Cisco Unified SIP Phone 3905 support. Table 1: Supported Networking Protocols on the Cisco Unified IP Phone...
  • Page 22 The Cisco Unified IP Phone supports LLDP Protocol (LLDP) discovery protocol (similar to CDP) on the switch and PC port. that is supported on some Cisco and third-party devices. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
  • Page 23 Transmission Control TCP is a connection-oriented Cisco Unified IP Phones use TCP to connect Protocol (TCP) transport protocol. to Cisco Unified Communications Manager. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 24: Cisco Unified Sip Phone 3905 Supported Features

    Cisco Unified SIP Phone 3905 Supported Features Cisco Unified IP Phones function much like a digital business phone, allowing you to place and receive phone calls. In addition to traditional telephony features, the Cisco Unified IP Phone includes features that enable you to administer and monitor the phone as a network device.

  • Page 25: Telephony Feature Administration

    Information for End Users If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural...

  • Page 26: Supported Security Features

    Troubleshooting and Maintenance, on page 79 Supported Security Features The following table provides an overview of the security features that the Cisco Unified SIP Phone 3905 support. For more information about these features and about Cisco Unified Communications Manager and Cisco Unified IP Phone security, see the Cisco Unified Communications Manager Security Guide.

  • Page 27: 802.1X Authentication

    LAN switch to authenticate a data endpoint before accessing the network. Cisco Unified IP Phones also provide a proxy EAPOL Logoff mechanism. In the event that the locally attached PC disconnects from the IP phone, the LAN switch does not see the physical link fail, because the link between the LAN switch and the IP phone is maintained.

  • Page 28: Required Network Components

    Required Network Components Support for 802.1X authentication on Cisco Unified IP Phones requires several components, including: • Cisco Unified IP Phone: The phone acts as the 802.1X supplicant, which initiates the request to access the network. • Cisco Secure Access Control Server (ACS) (or other third-party authentication server): The authentication server and the phone must both be configured with a shared secret that authenticates the phone.

  • Page 29: Cisco Unified Ip Phones Deployment

    Set up Cisco Unified SIP Phone 3905 in Cisco Unified Communications Manager The following list provides an overview and checklist of configuration tasks for the Cisco Unified SIP Phone 3905 in Cisco Unified Communications Manager Administration. The list presents a suggested order to guide you through the phone configuration process.
  • Page 30 (and, therefore, the level of security) for system users. Note In order for end users to access Cisco Unified CM User Options, you must add users to the standard Cisco CCM End Users group. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 31: Cisco Unified Ip Phones Installation

    The following list provides an overview and checklist of installation tasks for the Cisco Unified SIP Phone 3905. The list presents a suggested order to guide you through the phone installation. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.

  • Page 32: Terminology Differences

    Security Configuration Menu, on page Step 6 Make calls with the Cisco Unified IP Phone. This step verifies that the phone and features work correctly. For more information, see Cisco Unified SIP Phone 3905 User Guide for Cisco Unified Communications Manager 9.0 (SIP).
  • Page 33 Terminology Differences User Guide Administration and System Guides Auto Barge cBarge Message Indicators Message Waiting Indicator (MWI) or Message Waiting Lamp Voicemail System Voice Messaging System Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
  • Page 34 Cisco Unified IP Phone Terminology Differences Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 35: Cisco Unified Ip Phone And Your Network

    To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls.

  • Page 36: Cisco Unified Sip Phone 3905 And Vlan Interaction

    Communications Manager Administration Guide. Note If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager: http:// tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240...

  • Page 37: Cisco Unified Ip Phone Power

    Cisco Unified IP Phone Power • Voice traffic to and from the IP phone (auxiliary VLAN on the Cisco Catalyst 6000 series, for example) • Data traffic to and from the PC connected to the switch through the access port of the IP phone (native...

  • Page 38: Power Outage

    Document topics Cisco Unified IP Phone Power Injector http://www.cisco.com/en/US/products/ps6951/index.html PoE Solutions http://www.cisco.com/en/US/netsol/ns340/ns394/ns147/ns412/ index.html Cisco Catalyst Switches http://www.cisco.com/en/US/products/hw/switches/index.html Integrated Service Routers http://www.cisco.com/en/US/products/hw/routers/index.html Cisco IOS Software http://www.cisco.com/en/US/products/sw/iosswrel/products_ ios_cisco_ios_software_category_home.html Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 39: Configuration Files

    Step 3 Obtain an IP Address. If the Cisco Unified IP Phone is using DHCP to obtain an IP address, the phone queries the DHCP server to obtain one. If you are not using DHCP in your network, you must assign static IP addresses to each phone locally.

  • Page 40: Cisco Unified Communications Manager Phone Addition Methods

    Access a TFTP Server. In addition to assigning an IP address, the DHCP server directs the Cisco Unified IP Phone to a TFTP Server. If the phone has a statically defined IP address, you must configure the TFTP server locally on the phone; the phone then contacts the TFTP server directly.

  • Page 41: Autoregistration Phone Addition

    Note Cisco recommends you use auto-registration to add less than 100 phones to your network. To add more than 100 phones to your network, use the Bulk Administration Tool (BAT). Auto-registration is disabled by default. In some cases, you might not want to use auto-registration; for example, if you want to assign a specific directory number to the phone.

  • Page 42: Autoregistration And Taps Phone Addition

    Cisco Unified Communications Manager database with dummy MAC addresses. Use TAPS to update MAC addresses and download pre-defined configurations for phones. Cisco recommends you use auto-registration and TAPS to add less than 100 phones to your network. To Note add more than 100 phones to your network, use the Bulk Administration Tool (BAT).

  • Page 43: Mac Address For Cisco Unified Ip Phone Determination

    Step 5 Click Save. Step 6 From Cisco Unified Communications Manager, choose Device > Phone > Add New to add a phone using an existing BAT phone template. Related Topics MAC Address for Cisco Unified IP Phone Determination, on page 29...
  • Page 44 Cisco Unified IP Phone and Your Network MAC Address for Cisco Unified IP Phone Determination Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 45: Cisco Unified Ip Phone Installation

    Cisco Unified IP Phone Installation This chapter helps you install the Cisco Unified IP Phone on an IP telephony network. Before you install a Cisco Unified IP phone, you must decide how to configure the phone in your network. Note Then you can install the phone and verify its functionality.

  • Page 46: Cisco Unified Communications Manager

    In Cisco Unified Communications Manager Administration, you can add users to the database, add users to user groups, and associate users to specific phones. In this way, users gain access their Cisco Unified CM User Option page to configure items such as call forwarding and voice messaging system options.

  • Page 47: Disable Speakerphone

    Cisco Unified IP Phone Installation Disable Speakerphone To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port on the back of the phone. Disable Speakerphone By default, the speakerphone is enabled on the Cisco Unified IP Phone.

  • Page 48: Wall Mount

    Wall mount Wall mount You can mount the Cisco Unified SIP Phone 3905 on the wall by using a standard telephone wall plate with an opening for an RJ-45 connector. Cisco recommends that you use Leviton Wall Mount plate (Leviton type number: 4108W-0SP) to wall mount the Cisco Unified SIP Phone 3905.

  • Page 49: Cisco Unified Ip Phone Settings

    The Cisco Unified IP Phone includes many configurable network settings that you may need to modify before the phone is functional for your users. You can access these settings, and change some of them, through menus on the phone. Settings that are display-only on the phone are configured in Cisco Unified CM Administration.

  • Page 50: Password Protection

    You can apply a password to the phone so that no changes can be made to the administrative options on the phone without password entry on the Administrator Settings phone screen. Apply Phone Password To apply a password to the phone, perform these steps: Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 51: Value Input Guidelines

    The Network Setup menu provides options for viewing and making a variety of network settings. The following table describes these options and, where applicable, explains how to change them. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
  • Page 52 Set PC VLAN Field, on switches that do not support a voice VLAN. The page Admin VLAN ID option must be set before you can change this option. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
  • Page 53 If you change the setting of this option, you must change the SW Port Configuration option to the same setting. Related Topics Display Configuration Menu, on page 35 Value Input Guidelines, on page 37 Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 54: Set Domain Name Field

    Step 2 Scroll to the SW Port Setup option and then press Select. Step 3 Scroll to the setting that you want and then press Select. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 55: Set Pc Port Setup Field

    Server 1) and optional backup DNS servers (DNS page Server 2-5) used by the phone. Alternate TFTP Indicates whether the phone is using an alternative Set Alternate TFTP Field, TFTP server. on page Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 56: Set Dhcp Field

    Set the DHCP option to No. Step 2 Scroll to the IP Address option, press Select, and then enter a new IP Address. Step 3 Press Select to confirm. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 57: Set Subnet Mask Field

    Scroll to the Alternate TFTP option. Step 2 Select Yes if the phone should use an alternative TFTP server; select No if the phone should not use an alternative TFTP server. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 58: Set Tftp Server 1 Field

    • Enabled: Phone uses 802.1X authentication to request network access. • Disabled: Default setting in which the phone uses CDP to acquire VLAN and network access. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 59: Set Device Authentication Field

    Choose Applications > Admin Settings > Security > 802.1X Authentication > Device Authentication. Step 2 Press Select. Step 3 Set the Device Authentication option to Enabled or Disabled. Step 4 Press Select to confirm. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 60: Set Shared Secret Field

    Choose Applications > Admin Settings > Security > 802.1X Authentication > EAP-MD5 > Shared Secret. Step 2 Press Select. Step 3 Enter the shared secret. Step 4 Press Select to confirm. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 61: Features, Templates, Services, And Users

    Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information. For information about using most of these features on the phone, see the Cisco Unified SIP Phone 3905 User Guide for Cisco Unified Communications Manager. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
  • Page 62 All loops. When a Call Forward All Unified Communications Manager loop is detected, the Call Forward System Guide, “Cisco Unified IP Phone” All configuration is ignored and the chapter. call rings through. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
  • Page 63 Features and Services Guide “Barge into a conference, allowing the user and Privacy” chapter. and other parties to access conference features. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
  • Page 64 Controls the length of time before For more information, see Cisco the hookflash indicates a timeout (or Unified Communications Manager call disconnect). Administration Guide, “Cisco Unified IP Phone Configuration” chapter. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
  • Page 65 To dial the + sign, the user needs to press and hold the * key for at least 1 second. This applies to dialing the first digit for both on-hook or off-hook calls. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
  • Page 66 Unified Communications Manager Administration Guide, “Time Group Configuration” chapter. Transfer Allows users to redirect connected No configuration required. calls from their phones to another number. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 67: Add Users To Cisco Unified Communications Manager

    For more information on LDAP, see the “Understanding the Directory” chapter in the Cisco Unified Communications Manager System Guide. • To add a user and phone at the same time choose User Management > User/Phone Add from Cisco Unified Communications Manager.

  • Page 68: User Options Web Pages

    Set Up Access to User Options Web Pages Before a user can access the User Options web pages, you must add the user to the standard Cisco Unified Communications Manager end user group and associate the appropriate phone with the user.

  • Page 69: Associate Phones With Users

    Customize User Options Web Pages Display Most options that are on the User Options web pages appear by default. However, the following options must be set by the system administrator by using Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration: •...
  • Page 70 • Show Only Call Forward All : Only call forward all calls displays on the User Options web pages. Step 3 Click Save. Step 4 Click Apply Config. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 71: Model Information, Status, And Statistics

    C H A P T E R Model Information, Status, and Statistics This chapter describes how to use the following menus on the Cisco Unified SIP Phone 3905 to view model information, status messages, and network statistics for the phone: •...

  • Page 72: Model Information Settings Fields

    To display the Status menu, perform these steps. Procedure Step 1 Press Applications. Step 2 Select Admin Settings > Status. Step 3 To exit the Status menu, press Back Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 73: Display Network Statistics Screen

    Mb Full-Duplex means that the PC port is in a link-up state and has auto-negotiated a full-duplex, 100-Mbps connection) Port 2 Link state and connection of the Network port Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 74: Access Call Statistics Screen

    When the call resumes, a new voice packet stream begins, and the new call data overwrites the former call data. To display the Call Statistics screen for information about the latest voice stream, perform these steps: Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 75: Call Statistics Fields

    Avg MOS LQK Average MOS LQK score for the entire voice stream. Min MOS LQK Lowest MOS LQK score from the start of the voice stream. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 76: Access Call Statistics Screen

    Version of the Cisco-proprietary algorithm used to calculate the MOS LQK scores. Latency Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 77: Remote Monitoring

    C H A P T E R Remote Monitoring Each Cisco Unified IP Phone has a web page from which you can view a variety of information about phone, including: • Device information • Network setup information • Network statistics •...

  • Page 78: Access Phone Web Page

    Obtain the IP address of the Cisco Unified IP Phone using one of these methods: • Search for the phone in Cisco Unified Communications Manager by choosing Device > Phone. Phones registered with Cisco Unified Communications Manager display the IP address on the Find and List Phones window and at the top of the Phone Configuration window.

  • Page 79: Disable And Enable Web Page Access

    For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you will prevent access to the web pages that are described in this chapter and to the Cisco Unified CM User Options web pages.

  • Page 80: Network Setup Page

    You can view and set many of these items from the Network Setup Menu and the Phone Information Menu on the Cisco Unified IP Phone. For more information, see Cisco Unified IP Phone Settings, on page Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
  • Page 81 Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member. Admin VLAN ID Auxiliary VLAN in which the phone is a member. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 82: Network Setup Page

    User Locale Version Version of the user locale loaded on the phone. Network Locale Version Version of the network locale loaded on the phone. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 83: Network Setup Page

    Enable CDP on the switch port for VLAN assignment for the phone, power negotiation, QoS management, and 802.1x security. Enable CDP on the switch port when the phone is connected to a Cisco switch. When CDP is disabled in Cisco Unified Communications Manager, a warning is presented, indicating that CDP should be disabled on the switch port only if the phone is connected to a non-Cisco switch.

  • Page 84: Network Statistics Page

    The following table describes the information in the Network Area web page. Table 16: Network Items on the Cisco Unified SIP Phone 3905 Item Description Tx Frames Total number of packets transmitted by the phone Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 85: Device Logs

    Access Phone Web Page, on page • Console Logs: Includes hyperlinks to individual log files. The console log files include debug and error messages received on the phone. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 86: Status Messages

    Status Messages, on page 72 describes the status messages that may be displayed. • Debug Display: Displays debug messages that might be useful to the Cisco Technical Assistance Center (TAC) if you require assistance with troubleshooting. Status Messages The Status Messages web page displays up to 30 of the most recent status messages that the phone has generated since it was last powered up.
  • Page 87 • If the phone has a static IP address, verify address assigned to the phone. that you have not assigned a duplicate IP address. • If you are using DHCP, check the DHCP server configuration. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 88: Status Messages

    • If you are using static IP addresses, check the TFTP server configuration. TFTP error The phone does not recognize an Contact the Cisco TAC. error code provided by the TFTP server. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 89: Streaming Statistics

    Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data.

  • Page 90: Streaming Statistics

    Includes packets received from different sources if this is a multicast call. The value displays as 0 if the connection was set to send-only mode. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
  • Page 91 RTCP receiver report blocks are received. Max Jitter Maximum value of instantaneous jitter, in milliseconds. Sender Size RTP packet size, in milliseconds, for the transmitted stream. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 92: Streaming Statistics

    Cisco Unified IP Phone Settings, on page 35 2 When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 93: Troubleshooting And Maintenance

    Cisco Unified IP Phone Does Not Go Through Normal Startup Process Problem When you connect a Cisco Unified IP Phone into the network port, the phone should go through its normal startup process as described in Phone Startup Verification, on page...

  • Page 94: Phone Displays Error Messages

    ◦ Disconnect a functioning Cisco Unified IP Phone from another port and connect it to this network port to verify the port is active. ◦ Connect the Cisco Unified IP Phone that will not start up to a different network port that is known to be good.

  • Page 95: Manager

    Solution If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone calls are affected. If the TFTP service is not running, many devices cannot start up successfully. For more...

  • Page 96: Configuration File Corruption

    The phone is not registered with the Cisco Unified Communications Manager. Solution A Cisco Unified IP Phone can register with a Cisco Unified Communications Manager server only if the phone has been added to the server or if auto-registration is enabled and if there is a sufficient number of unit licenses.

  • Page 97: Cisco Unified Ip Phone Resets Unexpectedly

    The physical connection to the LAN may be broken. Solution Verify that the Ethernet connection to which the Cisco Unified IP Phone connects is up. For example, check whether the particular port or switch to which the phone connects is down and that the switch is not rebooting.

  • Page 98: Static Ip Address Settings Errors

    Problem If the Cisco Unified IP Phone appears to reset during heavy network usage (for example, following extensive web surfing on a computer connected to the same switch as the phone), it is likely that you do not have a voice VLAN configured.

  • Page 99: Power Connection Problems

    Check the AvgJtr and the MaxJtr statistics. A large variance between these statistics might indicate a problem with jitter on the network or periodic high rates of network activity. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 100: Poor Audio Quality With Calls That Route Outside Cisco Unified Communications Manager

    A user complains about not being able to make a call. Cause The phone does not have a DHCP IP address, is unable to register to Cisco Unified Communications Manager. Phones with an LCD display show the message Configuring IP or Registering. Phones without an LCD display play the reorder tone (instead of dial tone) in the handset when the user attempts to make a call.

  • Page 101: Troubleshooting Procedures

    DHCP Setting Verification On the Cisco Unified IP Phone, press Applications, then select Admin Settings > Network Setup > IPv4 and then look at the following options: • DHCP Server: If you have assigned a static IP address to the phone, you do not need to enter a value for the DHCP Server option.

  • Page 102: Create New Configuration File

    To create a new configuration file, perform these steps: Procedure Step 1 From Cisco Unified Communications Manager, choose Device > Phone > Find to locate the phone experiencing problems. Step 2 Choose Delete to remove the phone from the Cisco Unified Communications Manager database.

  • Page 103: Determine Dns Or Connectivity Issues

    Step 5 From Cisco Unified Communications Manager, choose Device > Phone > Find and verify that you have assigned the correct MAC address to this Cisco Unified IP Phone. For information about determining a MAC address, see the MAC Address for Cisco Unified IP Phone Determination, on page Step 6 Power cycle the phone.
  • Page 104 Cisco Unified IP phone and the other device. The values of these statistics should match. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 105: Additional Troubleshooting Information

    To resolve this problem, re-enable the port from the switch. Additional Troubleshooting Information If you have additional questions about troubleshooting the Cisco Unified IP Phones, several Cisco.com web sites can provide you with more tips. Choose from the sites available for your access level.

  • Page 106: Cisco Unified Ip Phone Reset Or Restore

    There are two general methods for resetting or restoring the Cisco Unified IP Phone: Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.

  • Page 107: Voice Quality Monitoring

    The phone reboots when it is finished. Voice Quality Monitoring To measure the voice quality of calls that are sent and received within the network, Cisco Unified IP Phones use these statistical metrics that are based on concealment events. The DSP plays concealment frames to mask frame loss in the voice packet stream.

  • Page 108: Voice Quality Troubleshooting Tips

    3 percent. The MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone uses. The following codecs provide these corresponding maximum MOS LQK scores under normal conditions with zero frame loss for Cisco Unified SIP Phone 3905: •...

  • Page 109: Cisco Unified Ip Phone Cleaning

    Cisco Unified IP Phone Cleaning To clean your Cisco Unified IP phone, use only a dry soft cloth to gently wipe the phone. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
  • Page 110 Troubleshooting and Maintenance Cisco Unified IP Phone Cleaning Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 111: Internal Support Web Site

    Internal Support Web Site If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.

  • Page 112: Phone Feature Access For End Users

    • An overview of the tasks that users can accomplish by using the web page. For information using the User Options web pages, see the Cisco Unified SIP Phone 3905 User Guide for Cisco Unified Communications Manager.

  • Page 113: International User Support

    Cisco Unified Communications Manager Locale Installer Installation If you are using Cisco Unified IP Phones in a locale other than English (United States), you must install the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster.
  • Page 114 International User Support Cisco Unified Communications Manager Locale Installer Installation Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 115: Technical Specifications

    A P P E N D I X Technical Specifications The following sections describe the technical specifications for the Cisco Unified SIP Phone 3905. • Physical and Operating Environment Specifications, page 101 • Cable Specifications, page 102 • Network and Access Port Pinouts, page 102...

  • Page 116: Cable Specifications

    (330 feet). Cable Specifications • RJ-9 jack (4-conductor) for handset connection. • RJ-45 jack for the LAN 10/100BaseT connection (labeled 10/100 SW on the Cisco Unified SIP Phone 3905). • RJ-45 jack for a second 10/100BaseT compliant connection. • 48-volt power connector.

  • Page 117: Computer Port Connector

    BI_DA- BI_DC+ BI_DC- BI stands for bidirectional, while DA, DB, DC and DD stand for Data A, Data B, Data C and Data Note D respectively. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
  • Page 118 Technical Specifications Computer Port Connector Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 119: Basic Phone Administration Steps

    They are a streamlined approach to get a new user and corresponding phone running on the system. These procedures are designed to be used on a mature Cisco Unified Communications Manager system where calling search spaces, partitions, and other complicated configuration have already been done and are in place for existing users.

  • Page 120: Cisco Unified Communications Manager User Addition

    Phone Setup, on page 107. Add User Directly to Cisco Unified Communications Manager If you are not using an LDAP directory, you can add a user directly to Cisco Unified Communications Manager Administration by following these steps: Procedure Step 1 Choose User Management >...

  • Page 121: Phone Setup

    On the Phone Configuration window, you can use the default values for most of the fields. To configure the required fields and some key additional fields, perform these steps: Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
  • Page 122 To configure the Predetermined Number for a feature, navigate to the Phone Button Template of Cisco Unified SIP Phone 3905. In the template, 1 is always assigned to the line, so the button number minus 1 is the predetermined number that is provided by your system administrator.
  • Page 123 Example: Using the John Doe extension in the example above, if you specify a mask of 408902XXXX, an external call from extension 6640 displays a caller ID number of 4089026640. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 124: Perform Final End User Configuration Steps

    Standard CCM End User Group. To view all configured user groups, choose User Management > User Group. Step 4 Click Save. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

  • Page 125: Cisco Unified Sip Phone 3905 Wall Mount

    Adjust Handset Rest, page 116 Items Required for Wall Mount The following section describes how to install the Wall Mount plate for use with the Cisco Unified SIP Phone 3905. Cisco recommends that you use the Leviton Wall Mount plate (Leviton type number: 4108W-0SP) for mounting the Cisco Unified SIP Phone 3905.

  • Page 126: Install Phone On Wall Mount Plate

    Cisco Unified SIP Phone 3905 Wall Mount Install Phone on Wall Mount Plate The following figure shows a list of items required to mount the Cisco Unified SIP Phone 3905 on the wall using the Leviton Wall Mount plate. Figure 1: Leviton Wall Mount Plate...
  • Page 127 Plug the telephone line cord (RJ45 connector) into the phone jack at the base of the phone as shown in the following image: Figure 2: RJ45 Connector in the Phone Jack Network Port on the Phone RJ45 Connector Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
  • Page 128 Slip the mounting holes on the base of the wall mount plate and over the wall mount pins as shown in the following image: Figure 4: Mounting Holes Mounting Hole on the Phone Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
  • Page 129 Wall Mount Pin on the Wall Mount Plate Step 4 Firmly slide the IP phone down into place as shown in the following image: Figure 5: Sliding the IP Phone Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
  • Page 130 Line up the tab with the slot in the cradle, and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
  • Page 131 Cisco Catalyst Switch 14, 24 authentication server Cisco Discovery Protocol, See in 802.1X Cisco IOS Software authenticator Cisco Secure Access Control Server (ACS) in 802.1X auto answer Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) IN-1...
  • Page 132 Cisco Unified Communications Manager, headset overview to a computer informing users about, overview to AC adapter to the network Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) IN-2...
  • Page 133 Internet Protocol (IP) CDP on PC port IP address CDP on switch port troubleshooting overview IP Address PC Port Configuration IPv4 Configuration PC VLAN Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) IN-3...
  • Page 134 TFTP server 23, 24 external configuring VLAN for the phone contacting Cisco Unified Communications Manager outage loading stored phone image Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) IN-4...
  • Page 135 Network Configuration web page phones resetting preventing access to physical connection Status Messages 63, 71 services on Cisco Unified Communications Manager Stream 1 63, 75 Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) IN-5...
  • Page 136 Index wideband codec XmlDefault.cnf.xml Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) IN-6...

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