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Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) First Published: November 11, 2011 Last Modified: December 08, 2011 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com...
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Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
Access Services Ad-hoc Conference Adjust the Display Contrast Adjust the Ring Volume Answer a Call Auto Answer cBarge Call History Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
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Search for and Dial a Contact while on a Call Place a Call Place a MeetMe Conference Call Privacy Redial a Number Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
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Consultative Transfer Cancel Transfer View Phone Information Voice Messages Check for Voice Messages Listen to Voice Messages Personalize Your Voicemail Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
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Contents Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
This guide provides phone operating instructions and feature descriptions for the Cisco IP Phone multiline models 6921, 6941, 6945, and 6961. The Cisco IP Phone 6921 has two lines, the Cisco IP Phone 6941 and 6945 have four lines, and the Cisco IP Phone 6961 has twelve lines.
Depending on how your system administrator sets up the phone, enable soft key options displayed on your phone screen. Transfer button Transfers active calls to another extension. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
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Toggles speaker on and off. When the speakerphone is on, the button is lit. Dial pad Functions as traditional telephone keypad. Mute button Toggles mute on and off. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
Contacts button Provides access to phone directories. Handset Phone handset. Physical Description of Cisco Unified IP Phone 6941 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
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Transfers active calls to another extension. Conference button Initiates the conference call. Hold button Places the call on hold. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
Displays soft keys for available features or actions. Phone Connections This section shows and describes the connectors on your Cisco Unified IP Phones 6921 and 6941. DC adapter port (DC48V) for phones not provided with inline power Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)
If your phone is placed on a table or desk, the footstand can be connected to the back of the phone for a higher or lower viewing angle, depending on your preference. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)
You can adjust the handset rest of a wall-mounted phone so that the receiver does not slip out of the cradle. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)
Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Physical Description of Cisco Unified IP Phone 6945 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
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Displays information such as incoming/outgoing call status, directories, line status, phone configuration options, and soft key tabs. Also, shows dedicated phone line labels. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
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Toggles headset on and off. When the headset is on, the button is lit. Speaker button Toggles speaker on and off. When the speakerphone is on, the button is lit. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
Soft key labels Displays soft keys for available features or actions. Phone Connections This section shows and describes the connectors on your Cisco Unified IP Phone 6945. DC adapter port (DC48V) for phones not Access port (10/100/1000 PC) for connecting your...
Footstand slots for a higher viewing angle Footstand slots for a lower viewing angle Higher Viewing Angle Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)
Depending on how your system administrator sets up the phone, enable soft key options displayed on your phone screen. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
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Toggles speaker on and off. When the speakerphone is on, the button is lit. Dial pad Functions as traditional telephone keypad. Mute button Toggles mute on and off. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
Displays soft keys for available features or actions. Phone Connections This section shows and describes the connectors on your Cisco Unified IP Phone 6961. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)
Analog headset port Footstand The Cisco Unified IP Phone 6901 and 6961 has a foldable footstand. When the footstand is unfolded, it gives the phone an elevated viewing angle. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)
You can adjust the handset rest of a wall-mounted phone so that the receiver does not slip out of the cradle. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)
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Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)
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Overview Adjusting the Handset Rest Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
C H A P T E R Operating Your Phone This section describes how to operate your Cisco IP Phone and includes information on soft keys and phone features. Note In the Cisco Unified Communications Manager Express mode, Cisco IP Phone models 6921, 6941 and 6945 only supports one call per button.
Voice Messages, page 48 Soft Key Descriptions Your Cisco IP Phone is equipped with soft keys for call features and options. Soft keys are displayed along the bottom of the LCD screen and activated using the corresponding buttons. Soft keys can change according to the state of the phone.
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Confirms the selection. Park Forwards calls to a location from which calls can be retrieved by anyone in the system. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
The phone display will show “Conference” as the remote party ID. The conference creator or participant can repeat the consultation and add more parties into the call. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)
• Press the + or - on the VOLUME button while the handset is in its cradle and the phone is idle. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)
The cBarge feature allows you to create a standard (ad hoc) conference by adding yourself to a call on a shared line. Call History This feature allows you to view call history information on your phone. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
Press the Dial soft key to dial the edited number. Step 9 Press the Back soft key to return to the Call History screen. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
From the Call History screen, highlight the call you want to dial and perform one of the following: • Press the New Call soft key. • Press the line key. • Pick up the handset. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
Coverage)—Applies to certain calls that you receive, according to conditions, and is accessible only from your User Options web pages. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)
Call park allows you to place a call on hold at a designated parking slot from which the call can be retrieved by anyone on the system. Contact your system administrator for your call park slot number. Note Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
Step 2 Retrieve the call from any other Cisco Unified IP Phone in your network by entering the call park number. If you do not retrieve the call within a certain amount of time (set by your system administrator), a reminder tone will sound on your phone, at which time you can resume the call by pressing the Resume soft key or by retrieving it from another phone.
You have a limited time to retrieve a parked call before it reverts to ringing at the original number. Step 4 Retrieve the call from any other Cisco Unified IP Phone in your network as follows: • Dial the retrieval park-slot extension.
• If you are using a speakerphone, press the Speaker button or the EndCall soft key. Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. After you sign in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings.
• To end the conference and remain connected to the most recent call, press the Conf soft key. The older call is placed on hold. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)
After receiving the intercom call, the recipient can initiate two-way audio (connected) to continue the call. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)
Mobility allows you to transfer a call from an IP Phone to your mobile phone. Contact your system administrator to enable/disable the mobility feature on your IP Phone. Note Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
Select My Phone Apps. Step 3 Select a service from the My Phone Apps submenu and follow the instructions. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
2 Call History 3 Phone Information 4 Preferences 5 Services Phone Directory The Cisco Unified IP Phone 6900 series provide you with access to corporate and personal contacts. Search for and Dial a Contact Procedure Step 1 Press the Contacts button Step 2 Press 1 to highlight Personal Directory or Press 2 to highlight Corporate Directory.
• If you have selected a number from a directory, press the New Call soft key. • If you have selected a number from a directory, press the Line / Headset / Speaker button. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)
You can set separate ringtone for multiple lines by pressing the Line button. Also, you can set separate a Note ringtone for each number when there are multiple phone numbers on the phone. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
• If you put the call on hold: ◦ Your line button flashes green ◦ Your co-worker’s line button flashes red. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
In the Speed Dial Settings area, enter a number and label for a speed-dial button (programmable button) on your phone. Step 6 Click Save. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
Cancel Transfer Note In the Cisco Unified Communications Manager Express mode, Cisco IP Phone models 6921, 6941, 6945, and 6961 only supports one call per button. It is recommended to configure the dn as dual-line dn and the huntstop channel under the dn. The second channel on the dn can only be used for call transfer or conference.
Look for the following: • (For Cisco Unified IP Phone 6941 only.) A message waiting icon. • (For Cisco Unified IP Phone 6921 and 6941 only.) A text message. Step 3 Listen for a stutter tone from your handset, headset, or speakerphone when you place a call.
• Press a line button, then press Messages to hear only the voice messages for that line. Personalize Your Voicemail Procedure Step 1 Press the Messages button Step 2 Follow the voice prompts. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
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Operating Your Phone Personalize Your Voicemail Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...