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Table of Contents
Related Manuals for NEC Level II
Summary of Contents for NEC Level II
- Page 1 Telephone LEVEL II...
- Page 2 ELECTRA PROFESSIONAL TELEPHONES 8 Line Non Display 16 Line Display 24 Line Display with 16 Line Non Display with 12 DSS/BLF One Touch Keys 20 DSS/BLF One Touch Keys 1. Speaker 6. Large LED 2. Line Keys/Feature Access Keys 7. Alphanumeric Display 3.
- Page 3 8 Line Non Display 16 Line Non Display 16 Line Display...
- Page 4 16 Line Non Display with 16 DSS/BLF One Touch Keys 16 Line Display with 16 DSS/BLF One Touch Keys 5. Volume Control 1. Speaker 6. Large LED 2. Line Keys/Feature Access Keys 7. Alphanumeric Display 3. Dialpad/Dedicated 8. One Touch Keys Function Keys 9.
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Page 5: Table Of Contents
Table of Contents e*e*eeee*eeeeeeeee**eeeeee*eeee Placing Calls Microphone Control Speakerphone Calls Holding Calls eeeeeeeeeeeeeeeeeeeeeeeeeeeeeee Transferring Calls Conference Call Park - System Station Busy/No Answer Options eeeeeeeee.eeeeeeeeeeeeeeeeeeeeee CO/PBX Dialing Options e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e Call Pickup Paging Background Music... -
Page 6: General Information
GENERAL INFORMATION The following should be considered when reviewing this User Guide: telephones. When using an Electra Professional telephone, note that ANS=Answer, TRF=Transfer, SPKR=Speaker, CNF=Conf, FNC=Feature, LNR/SPD=Redial. intercom dial tone, Ringing Line Preference is assigned to all telephones, a Call Appearance and Call Arrival key has been assigned to all multiline telephones and only a single tenant has been assigned in the system. -
Page 7: Answering Calls
ANSWERING CALLS eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee RINGING CALLS NOTE : When assigned the Delayed Ringing feature, incoming calls will first ring at a primary station. If the call is unanswered after a preprogrammed time interval, calls will also ring at the assigned secondary station. RINGING CALLS TO A CALL ARRIVAL KEY NOTE 1 : A Call Arrival key must be assigned to appear and ring at a Line Key/Feature Access Key. -
Page 8: Placing Calls
PLACING CALLS INTERNAL CALLS Feature Access Key One Touch Key Press programmed for Direct Station Selection NOTE 1: When calling a multiline telephone, dialing 1 after the station number will change ringing to voice or voice to ringing. NOTE 2: To directly access a personal voice mailbox, dial 7 after dialing the station number. OUTSIDE CALLS Outside Line Key Press idle... -
Page 9: Microphone Control
MICROPHONE CONTROL NOTE 1: Lit MIC LED indicates M/C on. NOTE 2: MIC ON/OFF key may be assigned to a Feature Access Key or One Touch Key. SPEAKERPHONE CALLS ä Press Speaker; LED lights NOTE: The handset may be used at any time during the conversation. To resume handsfree operation or to monitor a call, press Speaker (LED lights) and replace handset. -
Page 10: Transferring Calls
TRANSFERRING CALLS eeeeee*eeeeeeeeeeeeeeeeeeeeeeeeeeeeeee USING DIRECT STATION USING MANUA ,L DIAL SELECTION (DSS) With a call in progress: With a call in progress: NOTE 1: If the called station is busy replace handset to initiate a camp-on. Unanswered camp- ons and unscreened transfers will recall to the attendant telephone. After answering the recall, pressing Feature (FNC) 86 will transfer the call to the personal voice mailbox of the station number dialed. -
Page 11: Station Busy/No Answer Options
STATION BUSY/NO ANSWER OPTIONS ANSWER When calling a busy multiline telephone: When both telephones are idle originating telephone rings: CALLBACK REQUEST ANSWER Receive display and/or Feature When calling a busy or unanswered (FNC) LED message indication: multiline telephone: ä Lift handset automatically called respond to additional messages NOTE: Callback messages are automatically canceled once the originating station is called. -
Page 12: Co/Pbx Dialing Options
STATION BUSY/NO ANSWER OPTIONS (Continued) VOICE OVER ORIGINATE When calling a busy telephone: WHISPER PAGE ANSWER With a call in progress: With a call in progress: announcement announcement originator originator while monitoring first call between parties monitoring Voice Over originator NOTE: The Whisper Page Access Code may be assigned to a Feature Access Key or One Touch Key. -
Page 13: Automatic Redial
CO/PBX DIALING OPTIONS (Continued) STORE & REPEAT REPEAT STORE With an outside call Redial (LNR/SPD) Press in progress: Feature (FNC) Press Feature (FNC) Press replace handset NOTE: Store & Repeat and Save & Repeat features cannot be used simultaneously AUTOMATIC REDIAL After originating a busy or unanswered outside call: Speaker Press... -
Page 14: Call Pickup
CALL PICKUP DIRECT CALL PICKUP SYSTEM Upon hearing ringing or voice Upon hearing ringing at another announcement at another telephone: telephone: All Calls telephone to be answered D CO/PBX Line Night Call Piokup PAGING External Infernal All Zones 51 D All Zones Zone A Zone A Zone B... -
Page 15: Call Forward Busy
CALL FORWARD ALL CALLS (CF/A) DO NOT DISTURB (DND) CANCEL Feature (FNC) Feature (FNC) Press Press code Ss code 60 Feature (FNC) Press DND: Feature (FNC) Press Call Forward All: Dial destination station number or voice mail and press Feature (FNC) NOTE 1: The Feature (FNC) LED will flash intermittently when your telephone is in Call Forward/DND. -
Page 16: Customized Message
CUSTOMIZED MESSAGE From a display telephone: Feature (FNC) Press 4-digit, 24-hour clock) Feature (FNC) Press NOTE: When your telephone is set for Do Not Disturb, other display telephones will receive your message upon calling your station. STATION OUTGOING LOCKOUT CHANGING LOCKOUT CODE Speaker Press Speaker... -
Page 17: Account Code Entry
ACCOUNT CODE ENTRY With an outside call on hold: With an outside call in progress: NOTE 1: The outside party will not hear digits being dialed. NOTE 2: The Account Code Entry Code may be assigned to a. Feature Access Key or One Touch Key. -
Page 18: Acd/Ucd
ACD/UCD eeeeee*eeeee*eeeeeeeeeeeeeeeeeeeeeeeee LOG OFF LOG ON NOTE : A LOG key may be assigned in system programming to Log On/Off from the ACD/UCD group. A lit LED indicates that the station is logged-on. BREAK MODE CANCEL NOTE 1: Break Mode is only available while an agent is logged-on. NOTE 2: A Break key may be assigned in system programming to set/cancel Break Mode. -
Page 19: Programming
PROGRAMMING RESETTING Feature (FNC) LED MOTE: Resetting the Feature (FNC) LED will cancel Call Forward All Calls, Do Not Disturb and Callback Request settings. STATION SPEED DIAL - DIAL ACCESS (24 digits maximum) dial name of party (13 letters maximum) NOTE 1: Press Redial (LNR/SPD) t? insert a pause or Recall to store a hookflash. -
Page 20: One Touch Keys
ONE TOUCH KEYS STATION SPEED DIAL DSS/BLF (STATIONS) AND (OUTSIDE NUMBERS) FEATURE ACCESS Feature (FNC) Feature (FNC) Press Press Redial (LNR/SPD) Redial (LNR/SPD) Press Press One Touch Key One Touch Key Press to be Press to be programmed programmed stored necessary) Dial feature access code to be stored as indicated in the... -
Page 21: Quick Reference Guide
QUICK REFERENCE GUIDE OUTSIDE CALLING Dial 9 l Dial Telephone Number Outside Call Redial (LNWSPD) l Dial * Last CO/PBX Number Redial Redial (LNWSPD) ) Dial 00-99 Speed Dial Redial (LNWSPD) l Dial # Save/Store & Repeat -Access Receive Trunk Busy Indication ) Dial 78 Trunk Queue Automatic Redial Receive Busy + Speaker ) Replace Handset ) - Page 22 CHARACTER ENTRY CODES Character Code Character Code Character Blank &...
- Page 23 NOTE 1: When pressed, the Answer key will not appear in the display. This is normal operation. NOTE 2: Other features may be programmed in addition to those listed above. Refer to the Electra Mail User Guide for features related to Voice Mail.
- Page 24 The material contained herein is subject to change without prior notice at the sole discretion of NEC America, Inc. NEC America, Inc. 01997 NEC America, Inc. 8-97...