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NEC Univerge DT310 User Manual
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NEC Univerge DT310 User Manual

NEC Univerge DT310 User Manual

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DT310/DT330/DT710/DT730

USER GUIDE

NEC Unified Solutions
Version 1.0b April, 2011

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Summary of Contents for NEC Univerge DT310

  • Page 1: User Guide

    DT310/DT330/DT710/DT730 USER GUIDE NEC Unified Solutions Version 1.0b April, 2011...
  • Page 3 The terminals described in this manual are intended to be connected to the Univerge SV8100. Declaration of conformity Hereby, “NEC Unified Solutions”, declares that the SV8100 is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.
  • Page 4 In case your electrical and electronic products need to be disposed of please refer to your supplier or the contractual agreements that your company has made upon acquisition of these products. www.nec-unified.com/weee you can find information about separate disposal and environmentally sound recycling.
  • Page 5 UNIVERGE SV8100 Issue 1.0b - - NOTES - -...
  • Page 6 Issue 1.0b UNIVERGE SV8100 Regulatory...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1.INTRODUCTION General ....................Face Layout ..................Keys And Parts ..................Icon Display ..................Menu List ....................Simple Operation by Menu Key and Cursor Key ........2.TERMINAL SETUP Terminal Setup With the Up/Down Key ..........Terminal Setup With the Feature Key........... 3.BASIC OPERATION Login (DT700 Series Only) ..............
  • Page 8 TABLE OF CONTENTS CALL PARK – SYSTEM ............... STATION BUSY/NO ANSWER OPTIONS ........... CO/PBX DIALING OPTIONS..............CALL PICKUP ..................PAGING....................BACKGROUND MUSIC ............... CALL FORWARDING................SELECTABLE DISPLAY MESSAGING..........STATION RELOCATION..............CODE RESTRICTION, DIAL BLOCK........... ACCOUNT CODE ENTRY ..............AUTOMATIC CALL DISTRIBUTION (ACD) ......... 5.DIRECTORY OPERATION To Add New Data .................

  • Page 9: General

    NTRODUCTION General This guide explains how to operate DT Series (DT310/ DT710/DT330/DT730) under the following headings. CHAPTER 1 INTRODUCTION Explains the configuration of this guide and contains the following information. • Face layout of DT Series • Keys and Parts of DT Series •...

  • Page 10: Face Layout

    Face Layout DT310/DT710 (6-Button with LCD) DT310/DT710 (2-button without LCD) Exit Help Feautre Recall Redial Conf Feautre Recall Answer Answer PQRS WXYZ Directory Message Menu PQRS WXYZ Redial Speaker Transfer HOLD Transfer Speaker HOLD...
  • Page 11 DT330/DT730 (12-Button with LCD) DT330/DT730 (24-Button with LCD) Security Security Exit Help Exit Help Feautre Recall Feautre Recall Answer Answer PQRS WXYZ Menu Menu PQRS WXYZ Redial Redial Speaker HOLD Transfer Transfer Speaker HOLD Note: Security button is equipped on DT730 only. Note: Security button is equipped on DT730 only.
  • Page 12 DT330/DT730 (32-Button with LCD) DT330/DT730 (DESI Less 8-Button) Security Security Exit Help Exit Help Scroll Feautre Recall Feautre Recall Answer Answer Menu PQRS WXYZ Menu PQRS WXYZ Redial Redial Speaker HOLD Transfer Transfer Speaker HOLD Security button is equipped on DT730 only. Note: Security button is equipped on DT730 only.

  • Page 13: Keys And Parts

    Keys And Parts Server Administrator. When Telephony Server Administrator sets DT310/DT710 “One-Touch Speed Dial key” on the programmable (2-Button without LCD) keys, users can assign any numbers (ex. Telephone number, etc.) to the key (up to 24 digits). * For the assignment of the keys, confirm to the Telephony Server Administrator.
  • Page 14 (9) Message Press key to access the voice mail system. (10) Up/Down DOWN Used to adjust LCD contrast, speaker/receiver volume, and ringer volume. • LCD Contrast: Press ( ) or ( ) key while idle. • Speaker/Receiver Volume: Press ( ) or ( ) key during conversation. •...
  • Page 15 (3) LCD (Note 1) LCD (Liquid Crystal Display) provides DT Series activity information plus data, time and Soft Key Operation. Exit Help The LCD on DT310/DT710 has 24-character, 3-line capability. 28 APR MON 8:45AM STA101 List Prog Feautre...
  • Page 16 (5) Soft Keys Any feature shown at the bottom of the LCD is (10)Answer available. The appropriate feature key is displayed When LED on this key is lit, press key to answer a on the screen according to the call handling waiting call.
  • Page 17 Shortcut Menu by pressing Enter Key. (18)Hold Note: DT310/DT710 Series does not support the Press this key to place an internal or external call Shortcut Menu. on hold. Shortcut Menu includes the following features.
  • Page 18 Security (3) LCD (Note 1) LCD (Liquid Crystal Display) provides DT Series activity information plus data, time and Soft Key Operation. The LCD on DT310/DT710 has 24-character, 3- Exit Help line capability. 28 APR MON 8:45AM STA101...
  • Page 19 (5) Soft Keys * Maximum 8 characters can be displayed. Any feature shown at the bottom of the LCD is available. The appropriate feature key is displayed ** The users can change the name displayed on on the screen according to the call handling the LCD.
  • Page 20 Flashing User’s Status Icon Feature Key 9-16 Pattern • During Conversation (Other Party Flashing indicates page with Use) Feature Key 17-24 event happening. • Active Feature (Under a setting of feature key like a “Call Forwarding”) Feature Key 17-24 • Others Steady Lit The icon flashes during events such as call Note 2:...
  • Page 21 digits). When Station line/Trunk line are assigned. * For the assignment of the keys, confirm to the Telephony Server Administrator. ** When two telephone numbers are assigned on A side and B side of “One-Touch Speed Dial key”, user can switch the side by PAGE key (Soft key). Following picture shows LCD indication of No icons are displayed.
  • Page 22 - Directory key Shortcut Menu by pressing Enter Key. - 4-way Scroll DOWN key - Volume (DOWN) key DT310/DT710 Series does not support the Note: Shortcut Menu. For DT330 Series, two lines of menu items can be Shortcut Menu includes the following features.
  • Page 23 Feature Description 3. IM Not Supported. 4. Presence Not Supported. 5. Backlight Access to screen for LCD backlight settings. 6.Bluetooth Not Supported. (17)Speaker Controls the built-in speaker which can be used for Hands Free dialing/monitoring. LED on key lights when key is active. * All standard IP versions include support for full duplex handsfree mode.

  • Page 24: Icon Display

    (such as missed Encryption feature. call and voice mail) occur. This icon appears when the Security Note: DT310/DT330/DT710 Series does not support Security Key is pressed and the terminal in Security mode the icon display.

  • Page 25: Menu List

    Menu List Simple Operation by Menu Key and Cursor Key From the Menu List, the user can use various application features such as Directory and Call History. By using Menu Key and Cursor Key, DT Series user can have access to Call History, Directory and terminal To Display Menu List settings with simple operation.

  • Page 26: Terminal Setup

    ERMINAL ETUP This chapter describes operating procedures for To Adjust Ringer Tone terminal settings by the UP/DOWN Key and Feature Press the Up/Down key during ringing. Keys. Various terminal settings such as display, sounds, password, and language are also available from Menu Key.

  • Page 27: Terminal Setup With The Feature Key

    Terminal Setup With the Feature To listen to the Incoming ring choices: STEP 1: Press Speaker and Dial 811. Microphone On/Off STEP 2: Dial 1 to listen to Intercom ring; Dial 2 to listen LED on Mic key shows the status of the built-in to Trunk ring.
  • Page 28 -OR- For Trunk Ring: Dial code for the ring pattern you want to hear (Ring1-3, Melody 4-8). If you select Ring 1-3, a second screen prompts for the tone pattern (1-4). Tone Range TONE No. Ring Tone 1 Ring Tone 2 Ring Tone 3 Melody 4 Melody 5...
  • Page 29 This page is for your notes.

  • Page 30: Login (Dt700 Series Only)

    ASIC PERATION Login (DT700 Series Only) Logout (DT700 Series Only) When login mode is activated, the following procedure is required. Press the preassigned Logout Feature Key on the terminal. Enter login code and press Set Soft key. This location is an example. Note: (The station number is used as the Login code.) Note:...

  • Page 31: To Start Security Mode (Dt730 Only)

    To Start Security Mode (DT730 Only) To Cancel Security Mode Display the Password Entry screen by either of the Press the Security Key on the DT730. The follow- following operations. ing message is displayed on the LCD. • Press any key while the screen server is activated.

  • Page 32: Answering Calls

    EATURE PERATION ANSWERING CALLS Answering Outside Calls Using the Answer Key Ringing Calls Receive outside call. Lift the handset. Press the Answer key. Start conversation. Talk with the incoming calling party. When assigning the Delayed Ringing feature, Note: When additional outside calls are received, press incoming calls will first ring at a primary the Answer key to place the current call on hold and station.

  • Page 33: Placing Calls

    Voice Announce Calls Press the flashing Line key or Conf key to Note 2: return to the first call. Ensure the MIC LED is lit. PLACING CALLS Adjust the Speaker volume as needed. Internal Calls Respond hands free. Lift the handset. The handset may be used any time Note: during the conversation.
  • Page 34 Trunk Queuing LIST MENU After pressing a busy Line key and receiving the trunk busy indication: Redial CID Speed Dial – System/Group Press Trunk Queuing/Camp On key (Service Code 851:35). To dial a System Speed Dialing number: Replace the handset. Press the Speaker key.

  • Page 35: Microphone Control

    MICROPHONE CONTROL Unless you preselect, Trunk Group Routing Note 2: selects the trunk for the call. The system may optionally select a specific Trunk Group for Press the MIC key. the call. A lit MIC LED indicates that the MIC is on. If you have a DSS Console, you may be able to Note 3: press a DSS Console key to chain to a stored...

  • Page 36: Holding Calls

    HOLDING CALLS You can talk to the caller through the handset. Note 2: Your coworkers hear your caller’s voice over System Hold – your telephone’s speaker. With a call in progress: When you press the Speaker key once, you Note 3: turn your Speakerphone on.

  • Page 37: Conference

    CONFERENCE Announce the call (optional). Replace the handset. Establish an intercom or trunk call. Using Direct Station Selection (DSS) – Press the Conf Softkey or the Conference key (Service Code 851:07). With a call in progress: Press the Transfer key. Dial the extension you want to add.

  • Page 38: Call Park - System

    CALL PARK – SYSTEM To pick up a Parked call: To Park a call in a system orbit: Lift the handset. You can Park intercom or trunk calls. Note: Press the Park key (Service Code 852: *04 + orbit). Press the Park key (Service Code 852: *04 + orbit). -OR- The Park key LED lights.
  • Page 39 If the unavailable extension was unanswered Message Waiting Note 1: (not busy), the Callback goes through after To leave a Message Waiting: your co-worker uses their telephone for the first time. Call busy or unanswered extension. If you have Callback Automatic Answer, you Note 2: Press the Message Waiting key (Service Code automatically place a call to the formerly busy...
  • Page 40 If the called extension does not answer, press Tone Override Note: your Message Waiting key or MW softkey to To send off hook signals to an extension busy on a call: automatically leave a message. Your extension may send off hook signals Note: To cancel all your Messages Waiting: automatically.

  • Page 41: Co/Pbx Dialing Options

    Department Step Call To respond to a Voice Over alert tone to your extension: Note: You can only respond if you have a Voice Over To make a Step Call: key. Place a call to a busy Department Group member. Press the Voice Over key (Service Code 851:48).
  • Page 42 751:30). To call a stored Memo Dial number: Do not lift the handset. PREVIEW SAVED NUMBER Press the Memo Dial key (Service Code 851:31). List Prog Press the Speaker key. Note: The stored number dials out. -OR- -OR- Press a configured Line key. Press the Speaker key.
  • Page 43 (Service Code 851:08) to flash, indicating a new call has been placed in the temporary memory. If enabled cancels. in programming, the telephone’s display will show: “CHECK LIST”. Line 001 00:27 Line 001 Repeat Dial NEC America 2142622000 Conf Rpt Save Conf Prog...

  • Page 44: Call Pickup

    CALL PICKUP Press the Call History key (Service Code 851:08) or press the LIST Softkey and CID. Group Call Pickup Note: The last addition to the list is displayed. To answer a call ringing another telephone in your Pickup Group: Press the Arrow Down Softkey to scroll through the list of numbers in memory.
  • Page 45 To answer a call ringing a telephone in another Pickup Directed Call Pickup Group when you do not know the group number: To use Directed Call Pickup to intercept a call to a coworker’s extension: Pick up the handset or press the Speaker key. Pick up the handset or press the Speaker key.

  • Page 46: Paging

    PAGING Make an announcement. To make an Internal Page announcement: Press the Speaker key to hang up. Press the zone’s Internal Paging key [Service To Page an External Zone: Code 851:21, 01~64 for zones (00 for All Call)]. Press the External Paging key (Service Code -OR- 851:19 for External Paging zones or 20 for External All Call Paging).

  • Page 47: Background Music

    -OR- To join a Meet Me External Page: Press the Speaker key or pick up the handset. Dial 751 and the Combined Paging Group code (1~8 or 0 for Internal/External All Call). Dial 865. Note: The display indicates the Combined Paging as Dial the announced External Paging Zone (0~8).
  • Page 48 -OR- -OR- Press the Call Forwarding Programmable Function Press the Call Forwarding Programmable Function Key (Service Code 851:10). Key (Service Code 851:10). Dial 0. CF-ALL Press the Speaker key or hang up. 1:SET 0:CANCEL Your Call Forwarding Programmable Note: Dial 1 (Set) Function Key goes off.

  • Page 49: Selectable Display Messaging

    Dial the destination extension or off-premise number. CF-Both Ring 12345678 Press the Speaker key or hang up. To cancel Call Forward – Busy/No Answer at a To cancel Call Forward – Both Ring at a forwarding forwarding station: station: Pick up the handset or press the Speaker key. Pick up the handset or press the Speaker key.

  • Page 50: Station Relocation

    Use VOL UP or VOL DOWN keys to scroll through To allow calls to ring through and have the Note: the messages. message displayed on the calling extension’s display, cancel DND by pressing DND + 0. For messages 1~8 and 10, enter digits to append To cancel a message: the message, if needed.

  • Page 51: Code Restriction, Dial Block

    CODE RESTRICTION, DIAL BLOCK ACCOUNT CODE ENTRY To set Dial Block: To enter an Account Code any time while on a trunk call: Press the Speaker key. The outside caller cannot hear the Account Code digits you enter. You can use this procedure if your system Dial 700 (default).

  • Page 52: Automatic Call Distribution (Acd)

    To enter an Account Code before dialing the outside Dial *. number: -OR- If your system has Forced Account Codes, you must use this procedure. If it has Verified Account Codes, 5. Dial the number you want to call. you can use this procedure instead of letting the system prompt you for your Account Code.
  • Page 53 The ACD LOG IN/LOG OUT key lights. Note: Display after Agent login Group G:01 Display before Agent login 12345678 STA 12345678 2-15 FRI 11:02PM Agent Log Out display 12345678 STA 12345678 LIST Prog ACD LOGOUT? (1:Yes; 0:No) Display after Agent login 2-15 FRI 11:02PM AIC Agent Log In 12345678...
  • Page 54 To log out (for single or multiple agent AIC log In): To cancel the manual Rest Mode: Note: All AIC log in become logged out. Press the ACD Rest Mode key (Service Code 852: *13). Press the ACD LOG IN/LOG OUT key (Service Code 852: *10) + 1 to accept.
  • Page 55 Press and to scroll through the Queue Status Using the Headset with Automatic Answer for Displays of all the ACD Groups. ACD Agents: Press the CLEAR key to return the telephone to an With the multiline terminal in an idle state, press the idle state.
  • Page 56 Line Keys/Programmable Function Keys The following functions can be assigned to Line Keys if Function allowed by Class of Service. Function Additional Data Number To Program a Line key as a Programmable Function Not Defined Key: Extension number or any DSS / One-Touch numbers (up to 24 digits).
  • Page 57 Function Function Function Additional Data Function Additional Data Number Number Text Message Break – In Message Numbers (01-20) Setup Camp On External Group External Paging Number Step Call Paging (1-8) DND / FWD External All Call Override Call Paging Message Waiting Internal Group Internal Paging Number Room Monitoring...
  • Page 58 Function Function Function Additional Data Function Additional Data Number Number Automatic --Not Used-- Answer with --Not Used-- Delay Message --Not Used-- Start --Not Used-- External Call Forward by Door Message Extension Number or Change for Voice Department Group Number Attendant Extension Name Change Keypad Facility...
  • Page 59 Function Function Additional Data Number Dterm IP Call 0=Pause Conversation 1=Re-rcording Recording 2=Address Function (VMSU) 3=Erase 4=Urgent Page Drop Key Directory Dialing Private Call Refuse Caller ID Refuse Dial-In Mode Switching Do-No-Call Setup Do-No-Call Data Registration Live Recording 92..99 --Not Used--...

  • Page 60: Directory Operation

    IRECTORY PERATION This chapter explains about the Directory function of DT Series. By using Directory function, the user can make a call with simple operation. Directory function can register up to 500 records.The user can add/view/edit/delete these records. • To Add New Data •...

  • Page 61: To Add New Data

    To Add New Data STEP 5: Enter a name or telephone number to be registered in the directory using the dial pad. STEP 1: Press Menu key. The menu screen is STEP 6: After entering the name or telephone, press displayed in LCD.

  • Page 62: To Find Registered Data

    To Find Registered Data STEP 4: Select a search method from the following list. STEP 1: Press Menu Key. The menu screen is displayed in the LCD. Search Method Description Search data from the name list 1. Name registered in the directory. STEP 2: Select 2.

  • Page 64: To Make A Call From Directory

    To Make a Call From Directory To Delete All Directory Data STEP 1: Display the detailed data for a target party STEP 1: Display the main directory screen. (see To Find Registered Data). [Detail] [Detail] Name:Abe Shintaro Name:Abe Shintaro The following display is an example of dial by name. STEP 2: To delete all the registered data, press the Enter Key or OK Soft key to delete all the [Detail]...

  • Page 65: To Delete Specific Directory Data

    To Delete Specific Directory Data STEP 5: After the appropriate Directory data is deleted, the following display appears: STEP 1: Display the detailed data for a target party [Directory] (see To Find Registered Data). STEP 2: Press Menu Key. The display changes as follows: [Directory] STEP 6: The following confirmation message appears.

  • Page 66: Call History Operation

    ISTORY PERATION This chapter explains about the Call History function of DT Series Dterm. By using the Call History function, the user can make a call with a simple operation. The Call History function can register up to 20 records. If exceeding 20 records, a record will be deleted in order of occurrence.

  • Page 67: To View Call History

    To View Call History STEP 4: The detailed information of the last call is displayed. STEP 1: Press Menu Key. The menu screen is displayed in the LCD. STEP 2: Select 1. History by using Cursor Key, Digit Key (1) or Soft Key. Use the Cursor key to display the next/former Note: records.

  • Page 68: To Make A Call From Call History

    To Make a Call From Call History To Store Call History Data to Speed Dial STEP 1: Display the Call History data of the target telephone number referring to Make a Call STEP 1: Display the Call History data of the target from Call History.

  • Page 69: To Delete Call History Data

    To Delete Call History Data STEP 1: Press the Menu key. The menu screen is displayed in the LCD. STEP 2: Select 1. Call History by using the Cursor Key, Digit Key (1), or Soft Key. [Menu] STEP 3: Select One to delete a single call or All to delete all call history.
  • Page 70 NEC Unified Solutions has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Unified Solutions and shall not be reproduced without prior written approval from NEC Unified Solutions All brand names and product names on this document are trademarks or registered trademarks of their respective companies.

This manual is also suitable for:

Univerge dt710Univerge dt330Univerge dt730Univerge sv8100 dt310Univerge sv8100 dt330Univerge sv8100 dt710 ... Show all

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