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Appendix B. Service and Support
Online technical support
Telephone technical support
The following information describes the technical support that is available for your
product, during the warranty period or throughout the life of the product. Refer to
your IBM Statement of Limited Warranty for a full explanation of IBM warranty
terms.
Online technical support is available during the life of your product through the
Personal Computing Support Web site at http://www.ibm.com/pc/support.
During the warranty period, assistance for replacement or exchange of defective
components is available. In addition, if your IBM option is installed in an IBM
computer, you might be entitled to service at your location. Your technical support
representative can help you determine the best alternative.
Installation and configuration support through the IBM Support Center will be
withdrawn or made available for a fee, at IBM's discretion, 90 days after the option
has been withdrawn from marketing. Additional support offerings, including
step-by-step installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the
following information as possible:
v Option name
v Option number
v Proof of purchase
v Computer manufacturer, model, serial number (if IBM), and manual
v Exact wording of the error message (if any)
v Description of the problem
v Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want
to walk you through the problem during the call.
For a list of Service and Support phone numbers, see "Worldwide telephone list"
on page 24. Phone numbers are subject to change without notice. For the most
current phone numbers, go to www.ibm.com/pc/support and click Support phone
list. If the number for your country or region is not listed, contact your IBM
reseller or IBM marketing representative.
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