1. Using This Guide ......................................................................................................................................... 1-1

2. Model Groups .............................................................................................................................................. 1-1

Chapter 2 Trouble Database ................................................................................................2-1

1. Error Code Index ......................................................................................................................................... 2-1

2. Index of Symptoms and Imaging Failures ................................................................................................. 2-57

A. Imaging Failures .................................................................................................................................... 2-57

B. Operational Failures .............................................................................................................................. 2-58

C. Functional Failures ................................................................................................................................ 2-58

D. Cutting Failures ..................................................................................................................................... 2-58

E. Unusual Noises ...................................................................................................................................... 2-58

F. Application-Dependent ........................................................................................................................... 2-59

Chapter 3 More Sophisticated Fault Isolation Tasks .........................................................3-1

1. 【2F13】AD converter external trigger output error (HW-1 fault) ............................................................... 3-1

2. 【2F1F】Purge sensor error .......................................................................................................................... 3-2

3. 【2F26】Carriage operation disabled ........................................................................................................... 3-4

4. 【2F2F】Non-ejection detection error, 【2F30】Non-ejection detecting position adjustment error ................ 3-6

5. 【200C】Roll paper leading edge detection error, 【200D】Cut sheet leading edge detection error ............ 3-8

6. 【2010】Skew detection error, 【2017】Paper right side detection error, 【2018】Paper left side detection

error, 【2405】Borderless printing disabled ................................................................................................ 3-12

7. 【2E27】Paper jam while feeding, ejecting or printing on paper (Jam 1) ................................................... 3-14

8. 【2E25】Paper jam while feeding, ejecting or printing on paper (Jam 2) ................................................... 3-15

9. 【2E24】Faulty roll paper unit, 【2E0E】Roll paper unit not available ......................................................... 3-16

10. 【2015】Cutting failure (Cannot cut sheet) ............................................................................................... 3-17

11. 【2F24】Cutter shift timeout error ............................................................................................................. 3-18

12. Cutting failures without error indications ................................................................................................. 3-20

13. 【403E】,【403F】Printhead abnormal temperature rises .......................................................................... 3-21

14. 【4027】Carriage lifting error .................................................................................................................... 3-22

15. Imaging Failures ① Soiled print side, ink dropping, soiled reverse side, black/white dots, roller marks

.................................................................................................................................................................... 3-24

16. Imaging Failures ② Lines, streaks and bands ...................................................................................... 3-26

17. Imaging Failures ③ Blurred, ghost, spread, shaken or undersharp images ........................................ 3-31

18. Imaging Failures ④ Line and character errors ...................................................................................... 3-33

19. Imaging Failures ⑤ Defective toning and color misregistration ............................................................ 3-35

20. Imaging Failures ⑥ Missing lines or images ......................................................................................... 3-37

21. Imaging Failures ⑦ Printing in a size different from the specification ................................................... 3-39

22. Imaging Failures ⑧ No printing ............................................................................................................. 3-40

23. Operational Failures ① PosterArtist won't launch ................................................................................. 3-41

24. Operational Failures ② The main unit won't start or the power turns off automatically (without an

error occurring) .......................................................................................................................................... 3-42

25. Operational Failures ③ Cannot install ................................................................................................... 3-43

Chapter 4 Fault Isolation Tool Collection.............................................................................4-1

T01 Carriage Encoder Fault Isolation Tool ...................................................................................................... 4-1

T02 Interpreting Nozzle Check Patterns ......................................................................................................... 4-1

T03 Nozzle Check Print Fault Isolation Tool ................................................................................................... 4-3

T04 Information required to request investigation ........................................................................................... 4-6

T05 Collecting a PRN File (Windows only) ..................................................................................................... 4-7

Conents