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Cisco 504 Administrator's Manual
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Cisco 504 Administrator's Manual

Cisco 504 Administrator's Manual

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Cisco 504 IP phone
An Administrator's Guide
Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA
0844 880 9900
0844 880 0009
Produced by:
sales@nomisconnections.co.uk
The Nomis Support Desk
0844 880 0018
support@nomisconnections.co.uk
www.nomisconnections.co.uk
|
www.businessvoipsystems.co.uk

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  • Page 1 Cisco 504 IP phone An Administrator's Guide Produced by: The Nomis Support Desk 0844 880 0018 support@nomisconnections.co.uk Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk www.nomisconnections.co.uk www.businessvoipsystems.co.uk...

  • Page 2: Table Of Contents

    Contents Contents ............................ 2 Welcome to your new, fully integrated Cisco IP phone on the Horizon service......4 Ready to get started? ..........................4 SETTING UP YOUR PHONE ....................5 What you’ll need ............................. 5 Assembling the phone ..........................5 Connecting to your router ........................
  • Page 3 N-way Conference ..........................18 Call Recording............................18 USEFUL SERVICE CODES ....................19 Troubleshooting guide ......................21 Who do I contact? ........................23 Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA 0844 880 9900 0844 880 0009 sales@nomisconnections.co.uk www.nomisconnections.co.uk www.businessvoipsystems.co.uk...

  • Page 4: Welcome To Your New, Fully Integrated Cisco Ip Phone On The Horizon Service

    Welcome to your new, fully integrated Cisco IP phone on the Horizon service. As an administrator, the Cisco 504 IP phone gives you everything you need to help your organisation make better and more cost-effective use of its communications. Connected to...

  • Page 5: Setting Up Your Phone

    SETTING UP YOUR PHONE What you’ll need Before you begin installing your service, please make sure you have the following equipment: A Cisco 504 phone body. A handset and cord. A desk stand. A CAT 5 Ethernet computer cable, to connect the phone to your router.

  • Page 6: Connecting To Your Router

    Access to the Horizon platform also needs unrestricted phone access to the following Internet Protocols within the Gamma network. The initial remote access request from the handsets, once plugged in, will be to resolve one of these URLs: http://xsp.unlimitedhorizon.co.uk:80/dms/Cisco_502d/502.xml http://xsp.unlimitedhorizon.co.uk:80/dms/Cisco_504d/504.xml http://xsp.unlimitedhorizon.co.uk:80/dms/Cisco_501d/501.xml http://xsp.unlimitedhorizon.co.uk:80/dms/Cisco_2102/2102.xml http://xsp.unlimitedhorizon.co.uk:80/dms/Cisco_525d/525.xml http://xsp.unlimitedhorizon.co.uk:80/dms/Cisco_122/122.xml...

  • Page 7: Connecting The Service

    Now you’ve installed the Horizon network service, you’re ready to see what the Cisco 504 phone can do. Nomis Connections, Connections House, 11a Kings Road, Fleet, Hampshire, GU51 3AA...

  • Page 8: Your Phone's Display And Buttons

    Your phone's display and buttons 1) Handset - pick up to answer or make calls. 2) Message Waiting Indicator. When lit: Red - you have a new voice mail message. Flashing red - you have an incoming call. 3) Screen. Typically, this will display the: Date and time Phone station name Line extensions...
  • Page 9 Green: Line is idle. Red (steady): Line is active or in use. Red (blinking): Line is on hold. Amber: Line is unregistered (cannot be used). Flashing Amber: The phone is not connected to the network. 5) Softkey buttons. Press to perform the action shown directly above it on the screen e.g. Redial. 6) Navigation button.

  • Page 10: Using Your Phone

    (if Call Waiting is on) switch between the two different calls. Your Cisco 504 shows up to two incoming calls on the lines you have set up. The other line keys can be used for other Horizon services, such as Busy Light fields.

  • Page 11: Handling Missed Calls

    If you’ve set up Call Forward, Call Divert or the Remote Office feature, this may also stop you receiving calls. To see how to set these up, ask your system administrator. Making calls There are three ways to make calls on the Cisco 504. You can: Lift the handset Push the headset button Push the speaker button.

  • Page 12: Taking Calls

    To set up additional functions, such as speed dials or the company address book, you'll need to go through the Horizon Portal. Taking calls You can answer a call on the Cisco 504 in three ways: By lifting the handset. By pushing the headset button with the handset still on the phone.
  • Page 13 A single beep from the handset. To switch to the second call, press the flashing red line button. At this point the active call is shown by the line button flashing red and an arrow icon displayed next to it on the screen. The first call is now on hold.

  • Page 14: Personalising Your Phone

    These are: Directories The Cisco 504 stores a company-wide directory, enabling you to search for other users by name or site. It also enables you to store your own personal contacts, but these must first be set up on the Horizon system.

  • Page 15: Speed Dials

    Click Setup followed by Call History option Under the Call History menu, you can view these call categories: Redial List Missed calls. Received calls. Placed calls. If you’re part of a Hunt Group, any calls which have passed on to your extension will also be displayed. To navigate the list, click on the “Up”...

  • Page 16: Changing The Screen Contrast

    Changing the screen contrast Click Setup Adjust the contrast as needed To reduce the contrast, press the left navigation button. To increase it, press the right. Then press Save. Setting the back light timer Go to Preferences. Press Select. Go to Back Light Timer. Press Select Then press Option repeatedly to view the available options: Always On, Off, 10s, 20s and 30s.

  • Page 17: Call Handling Features

    CALL HANDLING FEATURES Hold Pushing the Hold softkey puts the caller on hold with music. To return to the original caller, press the flashing red line button for that call. Call Pickup Lets you pick up calls from other extensions, if they're part of a Call Pickup group. To set up a group: key *88 + the extension.

  • Page 18: Attended Call Transfer

    Attended Call Transfer Press Transfer soft key when a call is in progress. You’ll hear a secondary dial tone. Dial the number to which you want to transfer the call. When the person answers, ask whether they want to take the call. ...

  • Page 19: Useful Service Codes

    USEFUL SERVICE CODES 8400 Voicemail for your phone 8500 Voicemail for any phone (requires PIN number) 08450340499 Voicemail access from a land line or mobile phone 08450340495 Divert all calls to this phone 08450340496 Forward on Network Failure - Turn off from another phone 08450340497 Forward on Network Failure - Turn on from another phone 08450340498 Forward on Network Failure - Check status from another phone Other Codes...
  • Page 20 1408 Voice mail to e-mail - Turn off 1422 Forward calls simultaneously - Turn off 1409 Voice mail to e-mail - Turn on 1423 Forward calls simultaneously - Turn on 1410 Voice mail alerts to SMS - Turn off 1441 Forward calls simultaneously - Status 1411 Voice mail alerts to SMS - Turn on 1406 Withhold number - Turn off 1434 Voice mail to e-mail - Status...

  • Page 21: Troubleshooting Guide

    Troubleshooting guide We'll always aim to give you the best service possible. However, no system can be guaranteed to run error-free all the time. Here are a few issues that may arise - and how you can solve them. The handset shows an on-screen extension, but is also showing an amber light on the line key. This means it's successfully downloaded its configuration but hasn't been registered on Horizon.
  • Page 22 It's a common issue on Cisco devices and a fix exists at https://supportforums.cisco.com/docs/DOC-10011. If you can't follow this guide or encounter more problems, call our support team. They'll either offer more advice or send out a replacement device.

  • Page 23: Who Do I Contact

    Who do I contact? If you have any questions about the Horizon service, or want to report a fault after performing one of the checks in the Troubleshooting Guide, please contact: The Nomis Support Desk Tel: 0844 880 0018 Email: support@nomisconnections.co.uk ©...

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