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NEC DSX-40 Feature Handbook
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NEC DSX-40 Feature Handbook

Nec dsx multibutton telephone feature handbook
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Summary of Contents for NEC DSX-40

  • Page 1 Telephone Feature Handbook 00.01.13...
  • Page 2 This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated.

  • Page 3: Table Of Contents

    Table of Contents Table of Contents Introduction ............1 Using the DSX Feature Handbook.
  • Page 4 Table of Contents Dial Number Preview ........... 40 Direct Inward Line .
  • Page 5 Table of Contents Automatic Hold............86 Intercom Hold .
  • Page 6 Table of Contents Ring Over Page Volume Adjustment ........116 User Programmable Feature .
  • Page 7 Table of Contents User Programmable Features ..........164 Voice Mail .
  • Page 8 Table of Contents vi ◆ Table of Contents DSX Feature Handbook...

  • Page 9: Introduction

    Introduction Using the DSX Feature Handbook Using the DSX Feature Handbook How the Feature Handbook is Organized This feature handbook describes the features and operation of the DSX Multibutton Telephone. It is divided into two chapters, as follows: Introduction ❥ This is the chapter you are reading now.

  • Page 10: Charts

    Charts Charts DSX Dial Codes by Feature (Page 1 of 2) For this feature Dial this code When you are Barging-In on a co-worker’s call Barge In (Intrusion) INTERCOM + *30 Canceling Call Forwarding at an Call Forwarding extension INTERCOM + *32 + Extension or 0 Enabling Call Forwarding Busy/No (for the operator)
  • Page 11 Charts (Page 2 of 2) DSX Dial Codes by Feature For this feature Dial this code When you are Setting up Monitor after calling a busy Monitor / Silent Monitor co-worker + UNA code (01-04) Answering a call ringing UNA at Night Service / Night Ring night INTERCOM...

  • Page 12: Telephone Illustrations

    Telephone Illustrations - 5 T U E 2 : 0 P M i r P r o V M 0 0 C L 0 0 CHECK CLEAR In DSX-40: Keys 9-12 undefined. For Attendants: Key 11=Night Key TRANSFER INTERCOM Key 24=Operator Call Key...
  • Page 13 Key 11=Night Key Key 24=Operator Call Key Keys 13-24 are undefined for non-attendants in DSX-80/160. TRANSFER INTERCOM FLASH V-MAIL Keys 9-24 are undefined for non-attendants in DSX-40. REDIAL PQRS WXYZ MUTE CONF SPEAKER HOLD VOLUME 34-Button Display Telephone Features ◆ 5...
  • Page 14 Key 11=Night Key Key 24=Operator Call Key Keys 13-24 are undefined for non-attendants in DSX-80/160. TRANSFER INTERCOM FLASH V-MAIL Keys 9-24 are undefined for non-attendants in DSX-40. REDIAL PQRS WXYZ MUTE CONF SPEAKER HOLD VOLUME 34-Button Super Display Telephone 6 ◆ Features...

  • Page 15: Button Dss Console

    Telephone Illustrations PAGE 1 PAGE 2 PAGE 3 PARK 0 PARK 1 CALL PARK 2 PARK 3 PARK 4 PARK 5 PARK 6 NIGHT ANSWER RELEASE TRANSFER 60-Button DSS Console Features ◆ 7 DSX Feature Handbook...
  • Page 16 Telephone Illustrations 8 ◆ Features DSX Feature Handbook...

  • Page 17: Features

    Features Introduction Introduction How To Use This Chapter This chapter provides detailed information on the system’s features. The features in this chapterare in alpha- betical order, like a dictionary, and are subdivided into headings as follows: Description ❥ Read Description to get an overview of the feature. Operation ❥...

  • Page 18: Account Codes

    Account Codes Account Codes Description Use Account codes to categorize and/or restrict outside calls. Account Codes are user-dialed codes that help categorize and/or restrict outside calls. Account Codes are from 2-10 digits long, using any combination of the digits 0-9. There are three types of Account Codes: Optional (Unforced Account Codes) ❥...

  • Page 19: Account Codes And Emergency Calls

    Account Codes Account Codes and Emergency Calls Account Codes are never enforced for emergency (911 and 1+911) calls. Operation In these instructions: Optional (Unforced) Account Codes [Super Display Soft Key] [Super Display Soft Key] - [Keyset Soft Key] [Keyset Soft Key] •...

  • Page 20: Alphanumeric Display

    Alphanumeric Display Alphanumeric Display Description The Alphanumeric Display messages help the display telephone user process calls, identify callers and customize features. The 22- and 34-Button Display Telephones have a three-line, 24-character per line alphanumeric display. The first line displays the date and time (while idle) and feature status messages. The second line is used extensively by Intramail.

  • Page 21: Attendant Call Queuing

    Attendant Call Queuing Attendant Call Queuing Description Attendant Call Queuing helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls An unlimited number of callers can queue for the attendant. The callers hear ringback while they wait for the attendant to answer —...

  • Page 22: Attendant Position

    Attendant Position Attendant Position Description The attendant is the system’s call processing focal point. The attendant is the focal point for call processing within the system. The system can have up to four atten- dants. In addition to the features of a standard keyset, the attendant also has the following unique capabilities (refer to the respective feature for details): Attendant Call Queuing (page 13) ❥...

  • Page 23: Auto Redial

    Auto Redial Auto Redial Description Instead of redialing, have Auto Redial periodically retry a busy outside number. Auto Redial periodically redials a busy outside number. If a keyset user places an outside call and the call recipient is busy, the user can press a soft key to enable Auto Redial. The keyset user doesn’t have to retry the number, hoping it will go through.

  • Page 24: Automatic Handsfree

    Automatic Handsfree Automatic Handsfree Description Automatic Handsfree is a convenience for workers who don’t have a free hand to answer a call or use a feature. Automatic Handsfree allows a keyset user to place or answer a call Handsfree by just pressing a key — with- out lifting the handset or pressing SPEAKER first.

  • Page 25: Background Music

    Background Music Background Music Description Broadcast music through the telephone speaker for a more pleasing work environment. Background Music (BGM) sends music from a customer-provided music source to speakers in keysets. If an extension user activates it, BGM plays whenever the extension is idle. Incoming calls and Paging announce- ments temporarily override (turn off) Background Music.

  • Page 26: Barge In (Intrusion)

    Barge In (Intrusion) Barge In (Intrusion) Description In an emergency, use Barge In to get through to a co-worker right away. Barge In permits an extension user to break into another extension user’s established call. This sets up a three-way conversation between the intruding extension and the two parties on the initial call. The user can Barge In on an Intercom call or outside call.

  • Page 27: Call Coverage Keys

    Call Coverage Keys Call Coverage Keys Description Call Coverage keys allow an extension user to cover a co-worker’s calls from their own telephone. A keyset can have Call Coverage Keys for a co-worker’s extensions, Ring Group master numbers and UCD Group master numbers.

  • Page 28: User Programmable Feature

    Call Coverage Keys In these instructions: Using Call Coverage Keys to Place Calls [Super Display Soft Key] [Super Display Soft Key] - [Keyset Soft Key] [Keyset Soft Key] To place a call from an idle Call Coverage key to the covered extension: Press the Call Coverage key.

  • Page 29: Call Forwarding

    Call Forwarding Call Forwarding Description Call Forwarding ensures that the user’s calls are covered when they are away from their work area. Call Forwarding permits an extension user to redirect their call to another extension. The types of Call For- warding are: Call Forwarding when Not Answered ❥...

  • Page 30: Call Forwarding Confirmation Tone

    Call Forwarding For NUM , dial *3 + HOLD . ❥ For NA , enter a name of your choosing + HOLD . ❥ Press SPEAKER to exit. ❥ While the extension is idle, pressing the bin key puts the extension in the Call Forwarding programing mode - the same as pressing INTERCOM and dialing *3 .

  • Page 31: User Programmable Feature

    Call Forwarding Operation In these instructions: Activating or Canceling Call Forwarding [Super Display Soft Key] [Keyset Soft Key] To activate Call Forwarding: Select the Call Forwarding options. Alternately do one of the following: [Program + Call Forward] [Prog + Cfwd] •...

  • Page 32: Call Forwarding Off Premises

    Call Forwarding Off Premises Call Forwarding Off Premises Description When a user is out of the office, they can send their calls to their home office or cell phone. Off Premises Call Forwarding allows a keyset user to forward their calls to an off-site location (such as a cell phone or remote office) if allowed by their Class of Service.
  • Page 33 Call Forwarding Off Premises In these instructions: Activating or Canceling Call Forwarding Off Premises [Super Display Soft Key] [Keyset Soft Key] [SPEED DIAL BIN] Select the bin option. [Bin] When you see BIN# • Enter the Personal Speed Dial bin you want to use (701-720) + HOLD To store a new Off Premises Call Forwarding number: •...

  • Page 34: Call Timer

    Call Timer Call Timer Description Call Timer helps users that must keep track of their time on the phone. Call Timer lets a keyset user with a Call Timer key time their outside calls on the telephone display. There are two types of Call Timer keys: Manual Call Timer ❥...
  • Page 35 Call Timer In these instructions: Stopping the Call Timer [Super Display Soft Key] [Keyset Soft Key] To stop the Call Timer: Do one of the following: Hang up. • The timer automatically stops after 6 seconds. Press the Manual or Automatic Call Timer key. •...

  • Page 36: Call Waiting / Camp-On

    Call Waiting / Camp-On Call Waiting / Camp-On Description Call Waiting helps busy extension users know when they have additional waiting calls. It also lets callers wait in line for a busy extension without being forgotten. With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up.

  • Page 37: Callback

    Callback Callback Description With Callback, a user does not have to repeatedly call a busy extension back, hoping to find it idle. When an extension user calls a busy co-worker, they can leave a Callback request for a return call. The sys- tem services Callback requests as follows: Caller at extension A leaves a Callback at extension B.

  • Page 38: Caller Id

    Caller ID Caller ID Description Caller ID automatically displays the phone number and optional name for incoming outside calls. Caller ID allows a display keyset to show an incoming caller’s telephone number (called Directory Number or DN) and optional name as the call is ringing. Caller ID supports the telco’s Called Number Identification (CNI) and Called Number Delivery (CND) service, when available.

  • Page 39: Caller Id Logging

    Caller ID Logging Caller ID Logging Description An extension can store the caller’s name and phone number for easy review and redialing. When caller ID is enabled, Caller ID Logging stores a record of the caller’s number and name (if provided by the telco) for each outside call that rings an extension.

  • Page 40: Central Office Calls, Answering

    Central Office Calls, Answering Central Office Calls, Answering Description The system allows outside calls to ring and be answered at any combination of system extensions. The system provides flexible routing of incoming CO calls to meet the exact site requirements. Answering Priority When multiple calls ring an extension simultaneously, the system services the ringing calls in the follow- ing order:...

  • Page 41: Central Office Calls, Placing

    Central Office Calls, Placing Central Office Calls, Placing Description Customize the call placing options to meet the site requirements and each individual’s needs. The system provides flexibility in the way each extension user can place outgoing calls. A user can place a call by: Pressing a Line Key ❥...
  • Page 42 Central Office Calls, Placing Operation In these instructions: Placing Outside Calls Using Line Keys [Super Display Soft Key] [Keyset Soft Key] To place an outside call over a specific line using a line key: Lift handset. Press line key. • You hear dial tone on the line you select and the line key lights green. •...
  • Page 43 Central Office Calls, Placing Using Store and Forward In these instructions: Feature Name [Super Display Soft Key] [Keyset Soft Key] To place an outside call using Store and Forward: Do one of the following. Press INTERCOM and dial • You may optionally be able to dial 90-98. Press a Switched Loop key + Dial Line Group number ( 90-98 Press Fixed Loop key.

  • Page 44: Check Key

    Check Key Check Key Description Quickly check keyset and DSS Console Feature Key assignments. A keyset user can use the CHECK key to check keyset and DSS Console Feature Key assignments and Per- sonal Speed Dial bin names. Operation In these instructions: Checking Feature Key Assignments [Super Display Soft Key] [Keyset Soft Key]...

  • Page 45: Conference

    Conference Conference Description A user can set up a multiple-party telephone meeting without leaving the office. Conference lets an extension user add additional inside and outside callers to their conversation. The follow- ing table shows the system’s Conference capacities: Description Capacity Conference circuits Maximum simultaneous users in Conference...
  • Page 46 Conference In these instructions: Exiting a Conference [Super Display Soft Key] [Keyset Soft Key] To exit a Conference without affecting the other parties. Hang up. • The remaining parties can continue their conversation uninterrupted. • If you were in Conference with two outside lines, this may set up a tandem call. Refer to Tandem Calls / Unsupervised Conference (page 157) for more.

  • Page 47: Cordless Telephone

    Cordless Telephone Cordless Telephone Description Provides cordless mobility and a rich feature set for employees away from their desks. The BDS Cordless Telephone (P/N 80683) is a 900 Mhz digital narrow band FM cordless telephone that pro- vides mobility, flexibility and convenience for those who spend much of the workday away from their desk. Fully integrated with the DSX system, the BDS Cordless Telephone offers many standard features such as Call Forwarding, Call Coverage, Hotline, and voice mail.

  • Page 48: Dial Number Preview

    Dial Number Preview Dial Number Preview Description Dial Number Preview helps the user avoid dialing errors. Dialing Number Preview lets a display keyset user dial and review a number before the system dials it out. Operation In these instructions: Using Dial Number Preview [Super Display Soft Key] [Keyset Soft Key] To dial using Dial Number Preview:...

  • Page 49: Direct Inward Line

    Direct Inward Line Direct Inward Line Description A DIL lets an employee know which calls are just for them. A Direct Inward Line (DIL) is a line that rings an extension directly. Since DILs only ring one extension, employees always know which calls are for them. For example, a company operator can have a Direct Inward Line for International Sales Information.

  • Page 50: Direct Line Access

    Direct Line Access Direct Line Access Description Priority users can access lines directly. Direct Line Access also lets maintenance personnel access and test individual lines. Direct Line Access lets an extension user access (seize) an individual line. After seizing the line, the user can dial any outside telephone number without restriction.

  • Page 51: Direct Station Selection (Dss)

    Direct Station Selection (DSS) Direct Station Selection (DSS) Description Quickly place and Transfer calls to co-workers, without having to look up or dial your co- worker’s extension numbers. Important • If you enable an extension’s DSS Keys and leave the extension’s default Prime Line programming intact, the line keys automatically change to DSS keys when the user lifts the handset.

  • Page 52: User Programmable Feature

    Direct Station Selection (DSS) In these instructions: Transferring a Call using a DSS Key [Super Display Soft Key] [Keyset Soft Key] To Transfer a call to a co-worker using a DSS key: Place or answer an outside call. Press INTERCOM . •...

  • Page 53: Direct Station Selection (Dss) Console

    Direct Station Selection (DSS) Console Direct Station Selection (DSS) Console Description DSS Consoles provide one-touch access to extensions, lines, and system features. The DSS Console (P/N 1090024 for black and P/N 090029 for white)gives a keyset user one-button access to exten- sions, lines, and selected features.

  • Page 54: Default Dss Console Key Assignments

    Direct Station Selection (DSS) Console Default DSS Console Key Assignments The following illustration shows the default DSS Console key assignments. PAGE 1 PAGE 2 PAGE 3 PARK 0 PARK 1 CALL PARK 2 PARK 3 PARK 4 PARK 5 PARK 6 NIGHT ANSWER RELEASE...

  • Page 55: Dss Console Feature Key Assignments

    Direct Station Selection (DSS) Console DSS Console Feature Key Assignments (Page 1 of 4) DSS Console Feature Key Assignments Key Type Description Key Code and Data Operation Use this option to designate a Feature Key as Undefined undefined (no function). Use this option to assign a Feature Key as a 3 + nn (line •...
  • Page 56 Direct Station Selection (DSS) Console (Page 2 of 4) DSS Console Feature Key Assignments Key Type Description Key Code and Data Operation Use this option to assign a Feature Key as a 7 + nnn (extension • Press key to call cov- Call Coverage No number) lamp only (no ring) Call Coverage Key.
  • Page 57 Direct Station Selection (DSS) Console (Page 3 of 4) DSS Console Feature Key Assignments Key Type Description Key Code and Data Operation Use this option to assign a Feature Key as a 14 + nnn (System • Press key to dial System Speed Speed Dial bin, nor- Dial...
  • Page 58 Direct Station Selection (DSS) Console (Page 4 of 4) DSS Console Feature Key Assignments Key Type Description Key Code and Data Operation Use this option to assign a Feature Key as a While on a call: Save Number Save Number Dialed key. •...

  • Page 59: User Programmable Feature

    Direct Station Selection (DSS) Console Operation See DSS Console Feature Key Assignments (page 47). In these instructions: Using the Speed Processing Keys on the DSS Console [Super Display Soft Key] [Keyset Soft Key] To use the ANSWER key: Press ANSWER to answer any call ringing your extension.

  • Page 60: Directed Call Pickup

    Directed Call Pickup Directed Call Pickup Description Directed Call Pickup allows co-workers to answer each other’s calls. Directed Call Pickup permits an extension user to intercept any type of call ringing another extension. With Directed Call Pickup, an extension user can pick up: Outside (Key Ring) calls ringing an extension ❥...

  • Page 61: Directory Dialing

    Directory Dialing Directory Dialing Description Allows users to place Intercom or Speed Dial calls from a displayed list of names. Directory Dialing allows a display keyset user to select a co-worker or outside call from a list of names, rather than dialing the phone number. There are three types of directory Dialing: System ( ompany-Wide) Speed Dial names.

  • Page 62: Distinctive Ringing

    Distinctive Ringing Distinctive Ringing Description Allows users to customize their telephone’s ringing so they’ll know when calls are just for them. Distinctive Ringing allows the installer or keyset extension user to customize keyset ringing. This permits the user to determine the type of call just by listening to their keyset ring. Distinctive Ringing provides: Distinctive Ring Configuration at Each Keyset ❥...

  • Page 63: Understanding Ring Types

    Distinctive Ringing Understanding Ring Types The Ring Types determine how different types of calls rings extensions. Each Ring Type sounds unique because it uses one of the 10 available ring tones. The first four Ring Types are assigned by default (see the table below).
  • Page 64 Distinctive Ringing Operation Distinctive Ring Configuration In these instructions: Using Distinctive Ring Configuration [Super Display Soft Key] [Keyset Soft Key] To customize a Ring Set for your extension: [Program + Ring Select the Distinctive Ringing options. [Prog + MORE + Ring] [Config] Select Distinctive Ring Configuration.

  • Page 65: Extension Override

    Distinctive Ringing Extension Override In these instructions: Using Extension Override [Super Display Soft Key] [Keyset Soft Key] To customize ringing for your extension’s outside calls: [Program + Ring] Select the Distinctive Ringing options. [Prog + MORE + Ring] [Assign] Select Extension Override. [Asgn] Select the ringing mode you want to change.
  • Page 66 Distinctive Ringing Key Ring Override In these instructions: Using Key Ring Override [Super Display Soft Key] [Keyset Soft Key] To assign a Ring Type to a Call Coverage, Group Call Pickup, or line key: [Program + Ring] Select the Distinctive Ringing options. [Prog + MORE + Ring] [Key] Select Key Ring Override.

  • Page 67: Do Not Disturb

    Do Not Disturb Do Not Disturb Description DND permits an extension user to work by the phone undisturbed by incoming calls and announcements. Do Not Disturb (DND) blocks incoming calls, Off-Hook Signaling and Paging announcements. An exten- sion user can activate DND anytime while on a call or while their phone is idle. Once activated, incoming outside calls still flash the line keys.
  • Page 68 Do Not Disturb Call Coverage Key Busy Lamp Indications When the key is: The covered extension is: Idle or not installed Busy Slow flash Ringing Medium flash In DND for outside calls (option 1) Fast Flash In DND for Intercom calls (option 2) or All Calls (option 3) Note: When transferring an outside call to an extension in DND, the Transfer will be blocked if the extension has enabled DND for all calls (type 3) or DND for outside calls (type 1).

  • Page 69: Do Not Disturb Override

    Do Not Disturb Override Do Not Disturb Override Description Easily override a co-worker’s Do Not Disturb. Do Not Disturb Override lets an extension user override another extension’s Do Not Disturb. This allows a priority employee (such as a supervisor or executive) to get through to a co-worker right away while the co- worker’s phone is in Do Not Disturb.

  • Page 70: Door Box (Analog)

    Door Box (Analog) Door Box (Analog) Description Use an Analog Door Box to remotely monitor an entrance door. The Analog Door Box (P/N 92245) is a self-contained Intercom unit typically used to monitor an entrance door. A visitor at the door can press the Door Box call button (like a door bell). The Door Box then sends chime tones to all extensions programmed to receive chimes.
  • Page 71 Door Box (Analog) In these instructions: Controlling the Door Strike [Super Display Soft Key] [Keyset Soft Key] To activate the Door Box relay (which in turn controls the door strike): • Once set up in programming, this option is available to any member of the Door Box Ring Group as well as any extension with a Call Coverage key for the Door Box Ring Group.

  • Page 72: Extended Ringing

    Extended Ringing Extended Ringing Description Lets calls ring longer that usual to assist co-workers that can’t readily get to their phones. Extended Ringing forces an unanswered call to ring a telephone an extended number of times before rerout- ing. This helps a users that cannot get to their phone quickly to pick up calls (such as a warehouse worker). Extended Ringing is available with the following features: Direct Inward Line ❥...

  • Page 73: Extension Hunting

    Extension Hunting Extension Hunting Description Automatically route calls to co-workers that work closely together. Extension Hunting routes calls to a predefined group of hunt group member extensions. A call rings in sequence through the hunt group until answered at a member extension. Extension Hunting is helpful, for example, for a group of co-workers that share responsibility for answering calls.
  • Page 74 Extension Hunting Operation In these instructions: Sending a Call to a Terminal or Circular Hunting Group [Super Display Soft Key] [Keyset Soft Key] To send a call to a Terminal or Circular Hunting Group: Do one of the following. Transfer an outside call to a hunt group member. Set up a DIL to a hunt group member.

  • Page 75: Extension Locking

    Extension Locking Extension Locking Description When they leave the office, a keyset user can secure their phone to prevent unauthorized use. Extension Locking allows a keyset extension user to secure their phone when they leave the office. The user may want to do this if their phone has Toll Restriction and Class of Service options enabled that could be easily abused.
  • Page 76 Extension Locking In these instructions: Entering or Changing Your PIN Number [Super Display Soft Key] [Keyset Soft Key] When you see NEW PIN ACCEPTED [EXIT] [EXIT] To change your PIN number (if you already have one assigned): Press INTERCOM and dial ##6 . When you see ENTER PIN CODE: •...

  • Page 77: Feature Keys

    Feature Keys Feature Keys Description Feature Keys simplify feature operation. Each keyset has Feature Keys. These Feature Keys simplify placing calls, answering calls and using certain features. You can customize the function of any keyset’s Feature Keys from the system program and the User Programmable Features.

  • Page 78: Extension Feature Key Assignments

    Feature Keys • Headset key • Night key • Split • Hotline • Page Zones • Voice Mail Conversation Record Extension Feature Key Assignments (Page 1 of 5) Extension Feature Key Assignments Key Type Description Key Code and Data Operation Use this option to designate a Feature Key as Undefined undefined (no function).
  • Page 79 Feature Keys (Page 2 of 5) Extension Feature Key Assignments Key Type Description Key Code and Data Operation Use this option to assign a Feature Key as a 05 + nnn (extension • Press key to call Hotline number) (page 89) Hotline key.
  • Page 80 Feature Keys (Page 3 of 5) Extension Feature Key Assignments Key Type Description Key Code and Data Operation Use this option to assign a Feature Key as a 10 + nn (Pickup • Press key to answer Group Pickup No Group 1-16) lamp only (no ring) Group Call Pickup key.
  • Page 81 Feature Keys (Page 4 of 5) Extension Feature Key Assignments Key Type Description Key Code and Data Operation Use this option to assign a Feature Key as a 18 + CLEAR • Press key to put Key Night (System Night key) (page 111) Night key.

  • Page 82: User Programmable Feature

    Feature Keys (Page 5 of 5) Extension Feature Key Assignments Key Type Description Key Code and Data Operation Use this option to assign a Feature Key as an 1. Place or answer out- Account Code Account Code key. side call. (page 10) 2.

  • Page 83: Flash

    Flash Flash Description Extension users can access certain CO and PBX features by interrupting line loop current. Flash allows an extension user to access certain CO and PBX features by interrupting line loop current. Flash lets an extension user take full advantage of whatever features the connected telco or PBX offers. You must set the Flash parameters for compatibility with the connected telco.

  • Page 84: Flexible Numbering Plan

    Flexible Numbering Plan Flexible Numbering Plan Description Change the digits users dial for co-workers and other features. The system’s Flexible Numbering Plan allows you to change the digits users dial to reach the attendant, other co-worker’s, outside lines, UCD Groups, and Ring Groups. The following chart shows the areas of the system number plan you can change.

  • Page 85: Forced Line Disconnect

    Forced Line Disconnect Forced Line Disconnect Description Disconnect a co-worker’s outside call in an emergency. Forced Line Disconnect allows an extension user to disconnect (release) another extension’s active outside call. Forced Line Disconnect lets a user access a busy line in an emergency, when no other lines are avail- able.

  • Page 86: Group Call Pickup

    Group Call Pickup Group Call Pickup Description Easily answer a call ringing your Pickup Group, even if you don’t know which extension is ringing. Group Call Pickup allows an extension user to answer a call ringing an extension in their assigned Pickup Group.

  • Page 87: Group Listen

    Group Listen Group Listen Description Use Group Listen to talk to an important client or customer and have your co-workers listen in on the meeting. Group Listen permits a keyset user to talk on the handset and have their caller’s voice broadcast over the telephone speaker.

  • Page 88: Group Ring

    Group Ring Group Ring Description Use Group Ring to call a group of co-worker’s simultaneously. Group Ring allows you to arrange extensions into Ring Groups for answering calls. When a call comes into the Ring Group master number, all extensions in the group ring simultaneously. Any user in the Ring Group can answer the call just by lifting the handset.
  • Page 89 Group Ring Answering Ring Group Calls In these instructions: Answer a Call to a Ring Group [Super Display Soft Key] [Keyset Soft Key] To answer a call ringing your Ring Group: Do one of the following: If the call doesn’t appear on a line or loop key: Lift handset.

  • Page 90: Handsfree And Handsfree Answerback

    Handsfree and Handsfree Answerback Handsfree and Handsfree Answerback Description - Talk over the phone Handsfree, using the built-in speaker and microphone. - With Handsfree Answerback, answer an Intercom call by just speaking toward your phone. Handsfree Handsfree allows a keyset user to process calls using the speaker and microphone in the telephone (instead of the handset).

  • Page 91: User Programmable Feature

    Handsfree and Handsfree Answerback In these instructions: Setting Up Incoming Voice Announcements [Super Display Soft Key] [Keyset Soft Key] Do one of the following. To turn incoming voice announcements on: [On + EXIT] [On + EXIT] To turn incoming voice announcements off: [Off + EXIT] [Off + EXIT] User Programmable Feature...

  • Page 92: Headset Compatibility

    Headset Compatibility Headset Compatibility Description Have the privacy of a handset call without having to hold the handset. A keyset user can utilize a customer-provided headset in place of the handset. Like using Handsfree, using the headset frees up the user’s hands for other work. However, the headset provides privacy not available from Handsfree.

  • Page 93: Off-Hook Signaling And Headsets

    Headset Compatibility grammable Feature. The key lights while the extension is in the Headset mode, and is off while the Headset mode is disabled. If an extension user is on a call, pressing the Headset key automatically switches the active call to the headset. Pressing the Headset key again switches the call back to Handsfree. Off-Hook Signaling and Headsets Outside Calls (transfers and DILs) If the extension is set up to receive Camp-On tones for waiting (transferred) outside calls, the user will hear...

  • Page 94: Hold

    Hold Hold Description Have a call wait on Hold, then pick it up to continue the conversation. Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user may process calls or use a system feature.

  • Page 95: Hold Recall Display

    Hold Hold Recall Display The Hold recall display identifies: The type of call recalling the extension. ❥ The extension which initially placed the call on Hold. ❥ The Hold recall displays occurs as the call is ringing the extension that initially placed it on Hold, and after the call diverts to Key Ring.
  • Page 96 Hold In these instructions: Using Exclusive Hold [Super Display Soft Key] [Keyset Soft Key] If the extension that placed the call on Hold has a programmed name: Hold Recall 300: Attendant To pick up an outside call on Exclusive Hold: Press the flashing line key.

  • Page 97: Hotline

    Hotline Hotline Description Hotline provides partner extensions with one-button calling and Transfer. Hotline gives a keyset user with a programmed Hotline key one-button calling and Transfer to another exten- sion (the Hotline partner). Hotline helps co-workers that work closely together. The Hotline partners can call or Transfer calls to each other just by pressing a single key.

  • Page 98: User Programmable Feature

    Hotline In these instructions: Using Hotline [Super Display Soft Key] [Keyset Soft Key] The call recalls to you if it is not picked up. To answer a call from your Hotline partner: When you hear two beeps, speak towards the phone. User Programmable Feature Reassigning Hotline Keys Feature...

  • Page 99: Interactive Soft Keys

    Interactive Soft Keys Interactive Soft Keys Description Use advanced features just by pressing a soft key, without remembering feature codes. Interactive Soft Keys provide intuitive feature access. It is no longer necessary to remember feature codes to access the telephone’s advanced features because the function of the soft keys change as the user process calls. For example, while on an outside call a display keyset user can press the soft key to Park their call in orbit.

  • Page 100: Intercom

    Intercom Intercom Description Use Intercom to call any co-worker. Intercom gives extension users access to other extensions. This provides the system with complete internal calling capability. Handsfree Answerback and Forced Intercom Ringing Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speak- ing toward the phone, without lifting the handset.

  • Page 101: Key Ring

    Key Ring Key Ring Description So they are not forgotten, unanswered calls automatically ring co-worker’s extensions. A Key Ring line rings an extension according to the settings in system programming. Multiple extensions can be enabled to ring immediately or after a programmed delay for each incoming line call. In addition, under certain conditions other types of outside calls divert to Key Ring if unanswered.

  • Page 102: Language Selection

    Language Selection Language Selection Description Set up a telephone to show displays and soft keys in English or Spanish. Language Selection provides telephone displays for soft keys and system programming in English and Span- ish. You can select the language for each extension in system programming, or the extension user can choose their language via the soft keys.

  • Page 103: Last Number Redial

    Last Number Redial Last Number Redial Description Quickly redial the last number dialed. Last Number Redial allows an extension user to quickly redial the last outside number dialed. For example, a user may quickly recall a busy or unanswered number without manually dialing the digits. Last Number Redial saves in system memory the last 20 digits a user dials.
  • Page 104 Last Number Redial In these instructions: Using Enhanced Last Number Redial [Super Display Soft Key] [Keyset Soft Key] Press SPEAKER . Lift the handset. The system tries to use the same line as that used for your initial call. • If that line is busy, the system automatically selects a line from the same group as your initial call. •...

  • Page 105: Line Group Routing

    Line Group Routing Line Group Routing Description Dial a single code to place a call over the first available line in a Line Group. With Line Group Routing enabled, an extension user can just press INTERCOM and dial 9 to place an out- side call.

  • Page 106: Line Groups

    Line Groups Line Groups Description Dial codes to access Line Groups for outgoing calls. Extension users can optionally dial Line Group access codes 90-98 to select an available line in the group for outgoing calls. This is helpful in applications that have different services arranged into Line Groups. For example, dialing 90 could access a group of DDD lines for local calls, and dialing 91 could access a group of WATS lines for long distance calls.

  • Page 107: Line Keys

    Line Keys Line Keys Description Press a line key for one-touch access to an outside line. A line key provides an extension user with one-button access to outside lines. The extension user just presses a line key to place or answer a call on the line. There is no need to dial codes to access or intercept outside calls.

  • Page 108: User Programmable Feature

    Line Keys In these instructions: Using your Line Keys [Super Display Soft Key] [Keyset Soft Key] Lift the handset. Press the flashing line key. • If you have Ringing Line Preference, lifting the handset answers the call. • If you have Automatic Handsfree, while on a call you can press another line key to put your first call on Hold. User Programmable Feature Setting Line Key Ringing Feature...

  • Page 109: Line Queuing / Line Callback

    Line Queuing / Line Callback Line Queuing / Line Callback Description - When all lines are busy, Line Queuing lets a user wait in line for a line to become free. - Line Callback will automatically call the user back when a line is available. Line Queuing Line Queueing permits an extension user to queue (wait in line) on hook for a busy line or Line Group to become free.

  • Page 110: Loop Keys

    Loop Keys Loop Keys Description Loop keys simplify answering and placing calls. Loop keys are Feature Keys that simplify the way extension users place and answer outside calls. There are two types of loop keys: Switched Loop keys and Fixed Loop keys. Switched Loop Keys For incoming calls, Switched Loop keys provide an appearance for any line not assigned to a line key for which the extension has access and ringing.
  • Page 111 Loop Keys In these instructions: Using Loop Keys [Super Display Soft Key] [Keyset Soft Key] For a Switched Loop key: • Dial the Line Group code (0-8 for groups 90-98). • Dial the outside number. For a Fixed Loop key: •...

  • Page 112: Meet-Me Conference

    Meet-Me Conference Meet-Me Conference Description Set up a multiple-party telephone conversation with your co-workers. With Meet-Me Conference, an extension user can set up a telephone meeting with their co-workers. Each party joins the Conference by dialing a Meet Me Conference code. Meet Me Conference lets extension users have a telephone meeting —...

  • Page 113: Message Waiting

    Message Waiting Message Waiting Description For systems without voice mail, leave a Message Waiting request for a return call. An extension user can leave a Message Waiting indication at a busy or unanswered extension requesting a return call. The indication is a flashing key and Ring/Message lamp at the called extension.

  • Page 114: Microphone Mute

    Microphone Mute Microphone Mute Description Talk to a co-worker in your office without your caller hearing the conversation. Microphone Mute lets a keyset user turn off their phone’s handset or Handsfree microphone at any time. While the extension is on-hook, Microphone Mute mutes the Handsfree microphone. While off-hook, Microphone Mute mutes the handset microphone.

  • Page 115: Monitor / Silent Monitor

    Monitor / Silent Monitor Monitor / Silent Monitor Description Monitor a co-worker’s phone conversation without them knowing you are on the phone. Monitor lets an extension user listen to the conversation at a busy extension. To implement Monitor, an extension user just calls a busy extension and dials the Monitor code. The busy extension and their caller have no indication of the intrusion.

  • Page 116: Music On Hold

    Music on Hold Music on Hold Description Callers can listen to music while waiting for their call to go through. Music on Hold (MOH) plays music to calls on Hold, parked calls, and transferred calls. The music lets the caller know that their call is waiting, not forgotten. Without Music on Hold, the system provides silence to these types of calls.

  • Page 117: Names For Extensions And Lines

    Names for Extensions and Lines Names for Extensions and Lines Description Names help identify lines and extensions. Extensions and lines can have names instead of just circuit numbers. These names show on a keyset’s dis- play when the user places or answers calls. Extension and line names make it easier to identify callers. The user does not have to refer to a directory when processing calls.

  • Page 118: Name Programming Chart

    Names for Extensions and Lines In these instructions: Programming Names [Super Display Soft Key] [Keyset Soft Key] Do one of the following. Press HOLD to back up to step 2 and program another name. Press HOLD + SPEAKER to exit. Name Programming Chart Name Programming Chart Press a key the indicated number of times for desired character...

  • Page 119: Night Service / Night Ring

    Night Service / Night Ring Night Service / Night Ring Description Use Night Service to reroute calls after hours. Night Service redirects outside calls to their night mode destination. Typically, the attendant or supervisor activates Night Service after normal working hours, when most employees are unavailable to answer calls. Lines can ring extensions directly at Night, providing specific answering points for Night Service calls.
  • Page 120 Night Service / Night Ring In these instructions: Using Night Service / Night Ring [Super Display Soft Key] [Keyset Soft Key] Press the flashing line or loop key. • If you have Ringing Line Preference, lifting the handset answers the call. •...

  • Page 121: Off-Hook Signaling

    Off-Hook Signaling Off-Hook Signaling Description Off-Hook Signaling helps important callers get through. When a user is busy on a call, Off-Hook Signaling indicates that another caller is trying to get through. Off-Hook Signaling helps important callers get through, without waiting in line for the called extension to become free.

  • Page 122: User Programmable Feature

    Off-Hook Signaling Operation User Programmable Feature Setting Up Off-Hook Signaling Feature Mnemonic Operation Access Level Off-Hook Signaling #OHR #OHR + Select mode (see below) + Select option (see (#647) below) + SPEAKER to exit. Off-Hook Signaling Modes • = Outside line •...

  • Page 123: Paging

    Paging Paging Description Use Paging to broadcast announcements or quickly locate co-workers. Paging lets extension users broadcast announcements to other keyset users and to external Paging speakers. Paging allows a user to locate a co-worker or make an announcement without calling each extension individ- ually.

  • Page 124: Intercom Ring Over External Page

    Paging Note that External Paging can broadcast either extension ringing or line ringing, not both. In addition, Exter- nal Paging requires additional customer-provided equipment. Refer to the Hardware Manual that came with your system for more. Intercom Ring Over External Page An extension’s ringing can optionally broadcast over External Paging.

  • Page 125: User Programmable Feature

    Paging Operation In these instructions: Making a Page Announcement [Super Display Soft Key] [Keyset Soft Key] To make an internal Paging announcement: Lift the handset. Do one of the following. Press INTERCOM , dial , then dial the page zone number (1-7 or 0 for All Call). Press your Paging key.

  • Page 126: Park

    Park Park Description Park a call in orbit so a co-worker can pick it up. With Park, it is not necessary to locate a person to handle their calls. Park places an outside call in a waiting state (called a Park Orbit) so that an extension user may pick it up. There are two types of Park: System and Personal.

  • Page 127: System Park Orbit Recall Display

    Park On all extensions that are ringing with the recall: ❥ - The type of recall (i.e., Personal Park). On the extension at which the call is parked (while it is ringing): ❥ - The extension which initially parked the call. On all other extensions as they are ringing with the recall: ❥...
  • Page 128 Park In these instructions: Park [Super Display Soft Key] [Keyset Soft Key] If the extension that parked the call doesn’t have a name: Personal Park Recall STA 301 If the extension that parked the call has a programmed name: Personal Park Recall 300: Attendant 120 ◆...

  • Page 129: Pbx / Centrex Compatibility

    PBX / Centrex Compatibility PBX / Centrex Compatibility Description The DSX provides unique features when connected to a PBX or Centrex. PBX/Centrex Access Codes PBX Access Codes are the digits PBX extension users must dial to obtain outside lines. When the DSX is installed behind a PBX, users must dial these codes before the digits for their outside call.

  • Page 130: Prime Line Preference

    Prime Line Preference Prime Line Preference Description Get dial tone for a new outside or Intercom call just by lifting the handset. Prime Line Preference allows an extension user to place or answer a call by just lifting the handset. The user does not have to press a line key, loop key, or the INTERCOM key first.

  • Page 131: User Programmable Feature

    Prime Line Preference Operation In these instructions: Using Prime Line Preference [Super Display Soft Key] [Keyset Soft Key] To place a call on your Prime Line: Lift the handset. • To bypass your prime line, press another key (such as a line or loop key) before lifting the handset. Dial call normally.

  • Page 132: Privacy

    Privacy Privacy Description Use Privacy to prevent interruptions at high priority extensions. An extension with Privacy blocks incoming Barge In attempts and Call Waiting (Camp-On) signals. Privacy helps extension users that don’t want their conversations interrupted. Note that if an extension with Privacy enabled is on a call with an extension with Privacy disabled, they are still subject to Barge In attempts and Call Waiting signals to the non-private extension.

  • Page 133: Privacy Release Groups

    Privacy Release Groups Privacy Release Groups Description Quickly join in a co-worker’s outside call. You can program extensions into Privacy Release Groups to simplify sharing outside calls. Co-workers in the same Privacy Release Group can easily join another group member’s outside call just by pressing the busy line -key.

  • Page 134: Private Line

    Private Line Private Line Description You can have a line reserved exclusively for your own use. A Private Line is a line reserved for a keyset for placing and answering calls. A user with a Private Line knows when important calls are for them. Additionally, the user has their own line for placing calls that is not available to others in the system.

  • Page 135: Programmable Idle Menu Soft Keys (Super Display)

    Programmable Idle Menu Soft Keys (Super Display) Programmable Idle Menu Soft Keys (Super Display) Description Customize the Super Display Telephone idle menu soft keys to exactly meet the user’s needs. The Super Display Telephone idle menu soft keys are customizable in system programming and by the extension user.

  • Page 136: User Programmable Feature

    Programmable Idle Menu Soft Keys (Super Display) (Page 2 of 2) Super Display Telephone Idle Menu Soft Key Options Entry Display Description Press to access Personal Speed Dial bins 711-720. The display shows SP Dial 2 the Speed Dial number (or name - if programmed). Press to access the associated Personal Speed Dial bin (701-720).

  • Page 137: Pulse To Tone Conversion

    Pulse to Tone Conversion Pulse to Tone Conversion Description Use special services (such as telephone banking) over dial pulse lines. An extension can use Pulse to Tone Conversion while placing an outside call to change the dialing mode from dial pulse to DTMF. For a system in a dial pulse area, this permits users to access DTMF services (such as telephone banking) from their DP area.

  • Page 138: Removing Lines And Extensions From Service

    Removing Lines and Extensions from Service Removing Lines and Extensions from Service Description Temporarily remove problem extensions and lines from service until they can be repaired. Supervisors and attendants can remove problem lines and extensions from service. This helps ensure maxi- mum system performance.

  • Page 139: Reverse Voice Over

    Reverse Voice Over Reverse Voice Over Description Privately call a co-worker while you’re busy on your handset. While on a handset call, Reverse Voice Over lets a busy keyset user make a private Intercom call to an idle co-worker. The busy user just presses and holds down a programmed Reverse Voice Over key to make a pri- vate call to the assigned co-worker.
  • Page 140 Reverse Voice Over Operation In these instructions: Using Reverse Voice Over [Super Display Soft Key] [Keyset Soft Key] To place a call using Reverse Voice Over: While on a handset call, press and hold your Reverse Voice Over key. • You hear two beeps, then you can talk to your co-worker. •...

  • Page 141: Ringdown Extension

    Ringdown Extension Ringdown Extension Description Call another extension, group or voice mail just by lifting the handset. A Ringdown Extension automatically calls a co-worker, voice mail, a Ring Group, a UCD Group, or a Speed Dial number when the user lifts the handset. The call automatically goes through — there is no need for the user to dial digits or press additional keys.

  • Page 142: Ringing Line Preference

    Ringing Line Preference Ringing Line Preference Description Simply lift the handset to answer a ringing call. Ringing Line Preference lets a keyset user answer a ringing call by just lifting the handset. For a user that primarily answers calls, Ringing Line Preference ensures that ringing calls have priority. The tables below show the interaction between Ringing Line Preference and other features for both handset and headset calls.

  • Page 143: Prime Line Vs. Ringing Line Preference

    Ringing Line Preference Keyset Attendant RLP = Y RLP = N RLP = Y RLP = N Feature Does pressing while in the Headset mode SPEAKER answer the ringing call? Intercom (page 92) Ringing Intercom calls Key Ring (page 93) (Line/Loop Keys) Transfer (page 161) Direct Inward Line (page 41)

  • Page 144: User Programmable Feature

    Ringing Line Preference Operation In these instructions: Using Ringing Line Preference [Super Display Soft Key] [Keyset Soft Key] To use Ringing Line Preference: Lift the handset or press SPEAKER . • You automatically answer the call. To bypass Ringing Line Preference: Before lifting the handset or pressing SPEAKER , press one of the following instead: •...

  • Page 145: Save Number Dialed

    Save Number Dialed Save Number Dialed Description Save the number you just dialed for quick redialing. Save Number Dialed permits an extension user to save their last outside number and easily redial it later on. For example, an extension user can recall a busy or unanswered number without manually dialing the digits. The system retains the saved number until the user stores a new one in its place.

  • Page 146: Selectable Display Messaging

    Selectable Display Messaging Selectable Display Messaging Description While you’re away from the phone, callers can receive personalized text messages you set up. An extension user can select a pre programmed Selectable Display Message for their extension. Keyset call- ers see the selected message when they call the user’s extension. Selectable Display Messaging provides per- sonalized text messaging.
  • Page 147 Selectable Display Messaging Operation In these instructions: Setting Up Selectable Display Messaging [Super Display Soft Key] [Keyset Soft Key] To select a Selectable Display Message: Select the Call Forwarding options. Alternately do one of the following: [Program + Call Forward] [Prog + Cfwd] •...

  • Page 148: Name Programming Chart

    Selectable Display Messaging Name Programming Chart Name Programming Chart Press a key the indicated number of times for desired character 1 Time 2 Times 3 Times 4 Times 5 Times 6 Times 7 Times 8 Times 9 Times & ‘ space Not used Not used...

  • Page 149: Single Line Telephones

    (SLTs), fax machines, and modems. In DSX-40, SLTs connect to analog ports in the main equipment cabinet. In DSX-80/160, SLTs connect to ASTU PCBs. Each analog port provides power and ring voltage for the connected SLT. The analog ports use DTMF receivers.
  • Page 150 Single Line Telephones Operation Barge In Do one of the following. Call busy extension. Dial the line extension number (e.g., 101) for Direct Line Access. Dial #9 + Line number for Line Dial-up. Dial 9 for Line Group Access. Dial 4 . Join the conversation in progress.
  • Page 151 Single Line Telephones Call Waiting / Camp On Call busy extension. Dial but do not hang up. • If you hang up, the system converts your Camp-On to a Callback. Speak to your co-worker when they answer their Camp-On ring. Callback Call busy extension.
  • Page 152 Single Line Telephones Direct Line Access Dial outside number. Directed Call Pickup Lift the handset. Dial ** . Dial number of extension whose call you want to intercept. • To intercept a call ringing an attendant, dial the attendant’s extension number (e.g., 300); not 0 or 01-04. Door Box To place a call to the Door Box: Lift the handset.
  • Page 153 Single Line Telephones Group Call Pickup Lift the handset. Dial Hold To retrieve a line on System Hold at a co-worker’s extension: Lift the handset. Dial *4. Dial the number of the line that is on Hold (e.g., 01 for line 1). To place a call on Exclusive Hold: Hookflash and dial Hang up.
  • Page 154 Single Line Telephones Meet-Me Conference To set up a Meet-Me Conference: Page the parties and announce the Meet-Me Conference code (#11 or #12). • See Paging (page 115) for more on how to page your co-workers. Hang up, then lift the handset. Dial the announced Meet-Me Conference code (#11 or #12).
  • Page 155 Single Line Telephones Park To Park a call: Place or answer call. Hookflash and dial Dial the orbit number. • System Park Orbits are 60-69. • Personal Park Orbits are *300-*427. To retrieve a parked call: Lift the handset. Dial Dial the orbit number.
  • Page 156 Single Line Telephones Split A single line telephone can Split (alternate) between their current call and waiting calls. The waiting calls can include a call you previously placed on Exclusive Hold or camped-on calls. To Split (Alternate) between your current call and a waiting call: Hookflash and dial *7 .

  • Page 157: Speed Dial

    Speed Dial Speed Dial Description Instead of dialing a long telephone number to reach a client or customer, use Speed Dial instead. Also, store Intercom digits for quick access to commonly used features. Speed Dial gives an extension user quick access to frequently called numbers. There are two types of Speed Dial: System and Personal.

  • Page 158: Chaining Bins For Dialing Long Numbers

    Speed Dial Note that this unique Centrex integration also pertains to voice mail ports accessing stored Speed Dial numbers. Chaining Bins for Dialing Long Numbers A Speed Dial number can be up to 32 digits long. The system allows this by automatically using the next adjacent bin for entries longer than 16 digits.
  • Page 159 Speed Dial In these instructions: Programming and Dialing Personal Speed Dial [Super Display Soft Key] [Keyset Soft Key] To dial a stored Personal Speed Dial number: Do one of the following. Press dial , then dial the Personal Speed Dial bin number (701-720). INTERCOM, Press bin key for bins 701-710.

  • Page 160: User Programmable Features

    Speed Dial In these instructions: Programming and Dialing System Speed Dial [Super Display Soft Key] [Keyset Soft Key] Press INTERCOM, dial # , then dial the System Speed Dial bin number (normally 200-299). Press a Feature Key set up as a System Speed Dial key. •...

  • Page 161: Name Programming Chart

    Speed Dial Name Programming Chart Name Programming Chart Press a key the indicated number of times for desired character 1 Time 2 Times 3 Times 4 Times 5 Times 6 Times 7 Times 8 Times 9 Times & ‘ space Not used Not used After selecting a letter, press a key for another letter or wait 2 seconds for the cursor to automatically advance.

  • Page 162: Split (Alternate)

    Split (Alternate) Split (Alternate) Description Switch between active calls without Conferencing the calls together. With Split, an extension user can split (alternate) between a current call and a new call. Split lets the exten- sion user easily alternate between the calls without joining (Conferencing) the parties together. Operation In these instructions: Using Split...

  • Page 163: Station Instruments

    Station Instruments Station Instruments Description System keysets provide a host of sophisticated extension features. The system offers 22-Button, 34-Button, 34-Button Advanced, and Super Display keyset telephones. All telephone models are available in two colors: black and white. 22-Button Display Telephone with Speakerphone The 22-Button Display Telephone features a large 3 line- by-24 character alphanumeric display with 4 Interactive Soft Keys for intuitive feature access.

  • Page 164: Ring/Message Lamp

    Station Instruments 34-Button Backlit Super Display Telephone with Full-Duplex Speakerphone The Super Display Telephone is the system’s most sophis- ticated telephone instrument. It features a large 9 line-by- 24 character backlit alphanumeric display with 12 Interac- tive Soft Keys for intuitive feature access. It also provides 10 Personal Speed Dial bin keys, 24 programmable Fea- ture Keys and 12 fixed function keys for streamlined oper- ation.

  • Page 165: Tandem Calls / Unsupervised Conference

    Tandem Calls / Unsupervised Conference Tandem Calls / Unsupervised Conference Description Join two callers in Conference, leave the call and let their conversation continue. Tandem Calls allows an extension user to join two outside callers in a line-to-line conference. The extension user can then drop out of the call, leaving the lines in an Unsupervised Conference.
  • Page 166 Tandem Calls / Unsupervised Conference In these instructions: Disconnecting a Tandem Call [Super Display Soft Key] [Keyset Soft Key] Press the line key for the busy line. Press INTERCOM and dial the line’s Direct Line Access code (e.g., 101 for line 1). •...
  • Page 167 Tandem Calls / Unsupervised Conference Hold To retrieve a line on System Hold at a remote co-worker’s extension: Access the tie line. Dial *4. Dial the number of the line that is on Hold in the remote system (e.g., 01 for line 1). Features ◆...

  • Page 168: Time And Date

    Time and Date Time and Date Description The Time and Date shows on telephone displays and prints on system reports. The system Time and Date appears on display telephones and Station Message Detail Recording reports. The system administrator can change the time and date from the system programming mode. In addition, extension users can change the time and date from the User Programmable Features.

  • Page 169: Transfer

    Transfer Transfer Description Send the outside call you are on to a co-worker. Transfer permits an extension user to send (i.e., extend) an active call to any other extension in the system, a Ring Group, UCD Group or voice mail. With Transfer, any extension user can quickly send a call to the desired co-worker.
  • Page 170 Transfer Operation In these instructions: Using Transfer [Super Display Soft Key] [Keyset Soft Key] To Transfer your call: Do not hang up. Press TRANSFER . Do one of the following. Dial your co-worker’s extension. • To Transfer your call directly to your co-worker’s mailbox, do this instead: - Press V-MAIL .
  • Page 171 Transfer In these instructions: Using Transfer [Super Display Soft Key] [Keyset Soft Key] To Transfer a call to your co-worker’s speakerphone (i.e., use Handsfree Transfer): Do one of the following. While on an outside call: • Press TRANSFER • Dial you co-worker’s extension number. Press Hotline key for your co-worker.

  • Page 172: User Programmable Features

    User Programmable Features User Programmable Features Description Extension users can set up their telephones to meet their own unique requirements. User Programmable Features allow an extension user to dial mnemonics to customize the way certain features work on their telephone. With User Programmable Features, there is no need to rely on a System Administra- tor or Communications Manager to set up each phone.
  • Page 173 User Programmable Features User Programmable Features To program a feature, press and the feature’s code. For example, to enable incoming Paging, press and dial , then V P Y to hang up. By default, Call Forwarding Clear All, System Speed Dial, and Time and Date are only available to SPEAKER the attendant.
  • Page 174 User Programmable Features User Programmable Features To program a feature, press # and the feature’s code. For example, to enable incoming Paging, press # and dial V P Y , then to hang up. By default, Call Forwarding Clear All, System Speed Dial, and Time and Date are only available to SPEAKER the attendant.

  • Page 175: Voice Mail

    Voice Mail Voice Mail Description Voice mail ends the frustration and cost of missed calls, inaccurate written messages and telephone tag, freeing up the company’s receptionists and secretaries for more production work. The system is fully compatible with IntraMail, UltraMail, and NVM-Series Voice Mail with Automated Attendant Systems.

  • Page 176: Personal Answering Machine Emulation

    Voice Mail Personal Answering Machine Emulation A keyset user can have their idle extension emulate a personal answering machine. This lets voice mail screen their calls, just like their answering machine at home. If activated, the extension’s incoming calls route to the user’s Subscriber Mailbox. Once the mailbox answers, the user hears the caller’s incoming mes- sage.
  • Page 177 Voice Mail Operation In these instructions: The Voice Mail Basics [Super Display Soft Key] [Keyset Soft Key] To call your mailbox: (Optional) Check the status of your mailbox. • On your display, is the number of new messages in your mailbox. V-Mail xx [VMxx] •...
  • Page 178 Voice Mail In these instructions: Transferring Calls to a Mailbox [Super Display Soft Key] [Keyset Soft Key] To Transfer your active call to a mailbox: Method A (Ring first, then Transfer) Press TRANSFER . Dial the number of the mailbox to receive the Transfer. •...
  • Page 179 Voice Mail In these instructions: Using Conversation Record [Super Display Soft Key] [Keyset Soft Key] To record your active call in a mailbox: Do one of the following. Press a Record Feature Key on your extension or DSS Console. • The record key can be assigned to yours or a co-worker’s mailbox. •...

  • Page 180: User Programmable Features

    Voice Mail In these instructions: Using Personal Answering Machine Emulation [Super Display Soft Key] [Keyset Soft Key] To activate or cancel Personal Answering Machine Emulation: Select the Call Forwarding options. [Program + Call Forward] Alternately do one of the following: [Prog + Cfwd] •...

  • Page 181: Voice Over

    Voice Over Voice Over Description Get through to a co-worker busy on a handset call — without interrupting their call. Voice Over lets a user get through to a keyset extension user busy on a handset call. With Voice Over, the busy keyset extension user hears an alert tone followed by the voice of the interrupting party.

  • Page 182: Volume And Contrast Controls

    Volume and Contrast Controls Volume and Contrast Controls Description Easily adjust the volume of ringing, Paging, and other features. A keyset user can press Volume Up and Volume Down to interactively adjust the volume of the following features while they are active: Intercom handset calls ❥...
  • Page 183 Volume and Contrast Controls In these instructions: Adjusting your Telephone’s Volume [Super Display Soft Key] [Keyset Soft Key] • Select to preset the ringing volume. [Ring] • When you see , press to adjust the incoming Volume Up Volume Down Ring ------ [Ring] ring volume (1-9).

  • Page 184: Walking Class Of Service

    Walking Class of Service Walking Class of Service Description An extension user can temporarily use their Toll Restriction and Class of Service options at a co-worker’s phone. Walking Class of Service allows an extension user to temporarily implement their Toll Restriction and Class of Service settings at a co-worker’s keyset.
  • Page 185 Walking Class of Service In these instructions: Entering or Changing Your PIN Number [Super Display Soft Key] [Keyset Soft Key] When you see ENTER NEW PIN: • Enter your new PIN number + HOLD • When entering your PIN number: CLEAR erases your entire entry.
  • Page 186 Walking Class of Service 178 ◆ Features DSX Feature Handbook...
  • Page 188 NEC Unified Solutions, Inc. 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 www.necunifiedsolutions.com (1093099) December 9, 2005, Rev 1 Printed in U.S.A.

This manual is also suitable for:

Dsx-80Dsx-160

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