Enabling Automatic Call Distribution (Acd) Service; Enabling Call Back Service - Cisco SPA 525G2 Administration Manual
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Customizing Cisco SPA and Wireless IP Phones
Enabling Call Features
NOTE
STEP 5
STEP 1
STEP 2
STEP 3
STEP 4
STEP 5
STEP 6
STEP 1
STEP 2
STEP 3
Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide
These features can also be configured from the User tab, under Supplementary
Services.
Click Submit All Changes.
Enabling Automatic Call Distribution (ACD) Service
Typically used for call centers, Automatic Call Distribution (ACD) handles incoming
calls and manages them based on a database of instructions. You can enable this
with the SIP B parameter (
Defaults to no (disabled).
Log in to the configuration utility.
Click Admin Login and advanced.
Click the Phone tab.
Under Supplementary Services, in the ACD Login Serv field, choose yes.
In the ACD Ext field, choose the extension used for handling ACD calls. Select 1-6,
depending on your phone model. Defaults to 1.
Click Submit All Changes.
Enabling Call Back Service
Call back is a feature that forces the phone to repeatedly try a number that has
been dialed and received a busy response. The busy number is tried until the call
goes through and the phone rings on the user's end.
To enable call back service:
Log in to the configuration utility.
Click Admin Login and advanced.
Click the Phone tab.
"Configuring SIP" section on page 90
3
).
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