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6851
Cisco 6851 Manuals
Manuals and User Guides for Cisco 6851. We have
14
Cisco 6851 manuals available for free PDF download: Administration Manual, User Manual, Installation Manual, Quick Start Manual, Quick User Manual, Reconfiguration Manual
Cisco 6851 Administration Manual (358 pages)
Multiplatform Phones
Brand:
Cisco
| Category:
IP Phone
| Size: 7.67 MB
Table of Contents
Table of Contents
4
Overview of the Cisco IP Phone 6800 Series Multiplatform Phones
37
Cisco IP Phone 6821 Multiplatform Phones Connections
38
Cisco IP Phone 6841 Multiplatform Phones Connections
39
Cisco IP Phone 6851 Multiplatform Phones Connections
39
Cisco IP Phone 6861 Multiplatform Phones Connections
40
Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware
41
Cisco IP Phone 6841, 6851, and 6861 Multiplatform Phones Buttons and Hardware
43
Softkey, Line, and Feature Buttons
44
Terminology Differences
45
Phone Installation
47
CHAPTER 4 Cisco IP Phone Installation
49
Verify the Network Setup
49
Install the Cisco IP Phone
50
Activation Code Onboarding
51
Configure the Network from the Phone
52
Network Configuration Fields
53
Text and Menu Entry from the Phone
58
Wi-Fi Settings
59
Turn the Wi-Fi on or off from Your Phone
59
Turn the Wi-Fi on or off from the Phone Web Page
59
Connect the Phone to a Wi-Fi Manually
60
Connect Your Phone to a Wireless Network with WPS
61
Set up a Wi-Fi Profile from the Phone
62
Set up a Wi-Fi Profile from the Phone Web Page and the XML Provisioning Server
64
Delete a Wi-Fi Profile
66
Change the Order of a Wi-Fi Profile
67
Scan and Save a Wi-Fi Network
67
View the Wi-Fi Status
69
View Wi-Fi Status Messages on the Phone
70
Verify Phone Startup
70
Configure the Voice Codecs
71
Set the Optional Network Servers
71
VLAN Settings
72
Cisco Discovery Protocol
72
Lldp-Med
72
Chassis ID TLV
74
End of LLDPDU TLV
74
Port Description TLV
74
Port ID TLV
74
System Name TLV
74
Time to Live TLV
74
IEEE 802.3 MAC/PHY Configuration/Status TLV
75
Management Address TLV
75
System Capabilities TLV
75
System Description TLV
75
LLDP-MED Capabilities TLV
76
Network Policy TLV
76
LLDP-MED Extended Power-Via-MDI TLV
77
LLDP-MED Inventory Management TLV
77
Final Network Policy Resolution and Qos
77
Default Qos for SIP Mode
77
Default Qos for SPCP Mode
77
Qos Resolution for CDP
77
Special Vlans
77
Coexistence with CDP
78
LLDP-MED and Multiple Network Devices
78
Qos Resolution for LLDP-MED
78
Configure VLAN Settings
78
Set up DHCP VLAN Option from Phone Web Page
79
SIP and NAT Configuration
80
SIP and the Cisco IP Phone
80
SIP over TCP
80
SIP Proxy Redundancy
80
Dual Registration
81
Failover and Recovery Registration
81
Configure the Basic SIP Parameters
82
Rfc3311
82
SIP Configuration
82
SIP NOTIFY XML-Service
82
Configure the Response Status Code Handling
83
Configure the RTP Parameters
83
Configure the SIP Timer Values
83
Configure the SDP Payload Types
84
Configure the SIP Settings for Extensions
84
Configure the SIP Proxy Server
85
Configure the Subscriber Information Parameters
85
Enable NAT Mapping
85
Managing NAT Transversal with Phones
85
NAT Mapping with Session Border Controller
86
NAT Mapping with SIP-ALG Router
86
NAT Mapping with the Static IP Address
86
Configure NAT Mapping with STUN
87
Dial Plan
88
Dial Plan Overview
88
Digit Sequences
89
Digit Sequence Examples
90
Acceptance and Transmission of the Dialed Digits
92
Dial Plan Timer (Off-Hook Timer)
93
Interdigit Long Timer (Incomplete Entry Timer)
93
Interdigit Short Timer (Complete Entry Timer)
94
Edit the Dial Plan on the IP Phone
95
Reset the Control Timers
95
Regional Parameters and Supplementary Services
96
Regional Parameters
96
Set the Control Timer Values
96
Configure Daylight Saving Time
97
Localize Your Cisco IP Phone
97
Time and Date Settings
97
Phone Display Language
98
Cisco IP Phone 6800 Series Documentation
101
CHAPTER 5 Third Party Call Control Setup
103
Determine the Phone MAC Address
103
Network Configuration
103
Provisioning
104
Report Current Phone Configuration to the Provisioning Server
104
Web-Based Configuration Utility
106
Access the Phone Web Page
106
Determine the IP Address of the Phone
107
Allow Web Access to the Cisco IP Phone
107
Web Administration Tabs
108
Administrator and User Accounts
108
Enable User Access to the Phone Interface Menus
108
Access Administrative Options by Login
109
Access Administrative Options by IP Address
109
Phone Accessories
111
CHAPTER 6 Cisco IP Phone Accessories
113
Supported Accessories
113
Cisco 6800 Series Key Expansion Module Setup Overview
114
Key Expansion Module Buttons and Hardware
114
Key Expansion Module Power Information
115
Install a Key Expansion Module
115
Configure the Key Expansion Module from the Phone Web Page
117
Configure a Speed Dial on a Key Expansion Module
117
Configure Call Park on a Key Expansion Module Line
118
Configure the Busy Lamp Field on a Key Expansion Module
119
Access Key Expansion Module Setup
120
Adjust the Contrast of Key Expansion Module LCD from the Phone Web Page
120
Change the Display Mode of Key Expansion Module from the Phone Web Page
120
Connect the Footstand
121
Headsets
121
Audio Quality
122
Analog Headsets
122
CHAPTER 7 Wall Mount Kit
123
Wall Mount Kit Components
123
Install the Cisco IP Phone 6821 Multiplatform Phones on a Wall
124
Install a Cisco IP Phone 6841, 6851, or 6861 with the Wall Mount Kit
128
Adjust the Handset Rest
131
Phone Administration
133
CHAPTER 8 Cisco IP Phone Security
135
Security Features
135
Domain and Internet Setting
135
Configure Restricted Access Domains
135
Configure the Internet Connection Type
135
DHCP Option Support
136
Configure the Challenge for the SIP INVITE Messages
137
Transport Layer Security
138
Configure SIP over TLS Signaling Encryption
138
Configure LDAP over TLS
138
Cisco Product Security Overview
139
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Cisco 6851 User Manual (222 pages)
Brand:
Cisco
| Category:
IP Phone
| Size: 9.99 MB
Table of Contents
Table of Contents
3
Your Phone
15
The Cisco IP Phone 6800 Series Multiplatform Phones
15
Feature Support
17
New and Changed Features
17
New and Changed for Firmware Release
17
New and Changed for Firmware Release 12.0(1)
17
New and Changed for Firmware Release 11.3(7)
17
New and Changed for Firmware Release 11.3(6)
19
New and Changed for Firmware Release 11.3(5)
19
New and Changed for Firmware Release 11.3(4)
20
New and Changed for Firmware Release
20
New and Changed for Firmware Release 11.3(2)
22
New and Changed for Cisco IP Phone 6871 with Multiplatform Firmware Release 11.3(1)
25
New and Changed for Firmware Release 11.3(1)
26
New and Changed for Firmware Release 11.2(4)
26
New and Changed for Firmware Release 11.2(3)SR1
27
New and Changed for Firmware Release 11.2(3)
27
New and Changed for Firmware Release 11.2(2)
28
New and Changed for Firmware Release 11.2(1)
28
New and Changed for Firmware Release 11.1(2)
29
New and Changed for Firmware Release 11.1(1)
30
Phone Setup
30
Connect to the Network
30
Auto Provision Your Phone with Short Activation Code
30
Onboard Your Phone with Activation Code
31
Set a Password on Initial Phone Boot up
31
Your Phone
31
User Authentication Control
32
Sign into Your Extension from Another Phone (Extension Mobility)
32
Sign out of Your Extension from Another Phone
32
Sign in to a Phone as a Guest
33
Sign out of a Phone as a Guest
33
Set the Profile Rule on the Phone
33
Coworker Line Status
34
Activate or Deactivate Monitoring of the BLF List
35
Configure Monitoring of an Individual Line
35
Remove the Feature Configured on a Line Key
37
Add a Menu Shortcut to a Line Key
37
Remove the Menu Shortcut from a Line Key
37
Service Interruption Message on Home Screen
38
Phone Web Page
38
Speed-Dial Numbers
39
Phone Hardware and Buttons
40
Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware
40
Cisco IP Phone 6841, 6851, and 6861 Multiplatform Phones Buttons and Hardware
41
Cisco IP Phone 6871 Multiplatform Phones Buttons and Hardware
42
Navigation
44
Softkey, Line, and Feature Buttons
44
Phone Screen Features
45
Clean the Phone Screen
46
Differences between Phone Calls and Lines
46
Energy Savings
46
Additional Help and Information
46
Accessibility Features
47
Cisco IP Phone 6821 Multiplatform Phones Hearing-Impaired Accessibility Features
47
The Cisco IP Phone 6800 Series Multiplatform Phones
47
Cisco IP Phone 6841, 6851, and 6861 Hearing-Impaired Accessibility Features
48
Cisco IP Phone 6871 Multiplatform Phones Hearing-Impaired Accessibility Features
50
Cisco IP Phone 6821 Multiplatform Phones Vision-Impaired and Blind Accessibility Features
52
Cisco IP Phone 6841, 6851, and 6861 Vision-Impaired and Blind Accessibility Features
55
Cisco IP Phone 6871 Multiplatform Phones Vision-Impaired Accessibility Features
57
Cisco IP Phone 6821 Multiplatform Phones Mobility-Impaired Accessibility Features
60
Make Calls
75
Use the Line in Focus for Speed-Dial Calls
79
Use the Line in Focus to Check Speed-Dial Calls
79
Dial an International Number
79
Secure Calls
80
Answer Calls
80
Answer a Call
80
Answer Call Waiting
80
Decline a Call
80
Silence an Incoming Call
81
Turn on Do Not Disturb
81
Turn on or Turn off DND Using a Star Code
82
Answer a Coworker's Phone (Call Pickup)
82
Answer a Call Within Your Group (Pickup)
82
Mute Your Call
82
Hold Calls
83
Put a Call on Hold
83
Answer a Call Left on Hold for too Long
83
Swap between Active and Held Calls
83
Call Park
84
Place a Call on Hold with Call Park
84
Retrieve a Call on Hold with Call Park
84
Park and Unpark a Call with One Line Key
85
Call Park Extension and Status
85
Forward Calls
86
Forward Calls with the Phone Web Page
87
Activate Call Forward All with Feature Activation Code Synchronization
88
Transfer Calls
88
Transfer a Call to Another Person
89
Consult before You Complete a Transfer
89
Conference Calls and Meetings
89
Add Another Person to a Call
90
Conference with a Star Code
90
Remove a Participant as a Host in Ad Hoc Conference
90
View the Participants List as a Host in Ad Hoc Conference
91
View the Participants List as a Participant
91
Page a Group of Phones (Multicast Paging)
92
Multiple Lines
92
Answer the Oldest Call First
92
View All Calls on Your Phone
92
Shared Lines on Your Multiplatform Desk Phone
92
Add Yourself to a Call on a Shared Line
93
Record a Call
94
Call Center Features
94
Sign in as a Call Center Agent
95
Sign out as a Call Center Agent
95
Change Your Status as a Call Center Agent
96
Accept a Call Center Call
96
Hold an Agent Call
96
Set a Disposition Code While on a Call Center Call
97
Trace a Call
97
Escalate a Call to a Supervisor
97
Executive Calls
98
Join an Ongoing Call as an Executive
98
Transfer an Ongoing Call to Yourself as an Executive
98
Troubleshooting Executive Calls
99
Executive Assistant Calls
99
Initiate a Call on Behalf of an Executive as an Assistant
99
Transfer an Ongoing Call to an Executive as an Assistant
100
Join or Transfer an Ongoing Call to Yourself as an Executive Assistant
101
Troubleshooting Executive-Assistant Calls
101
Contacts
103
Search for a Contact in the All Directories Screen
103
Corporate Directory
105
Webex Directory
105
Search for a Contact in Your Webex Directory
105
Related Topics
105
Search for a Webex Contact in All Directory
107
Edit the Webex Directory Name
108
Broadsoft Directory
109
Search for a Contact in Your Broadsoft Directory
109
Edit Your Contact Type in Your Broadsoft Directory
110
Manage Your Contacts in the Broadsoft Personal Directory
110
Edit Your Broadsoft Directory Name
112
Edit the Server Name of Your Broadsoft Directory
113
Edit Credentials of Your Broadsoft Directory
113
LDAP Directory
114
Edit Credentials of Your LDAP Directory
115
Search for a Contact in Your LDAP Directory
115
Call a Contact in Your LDAP Directory
116
Edit a Contact Number in Your LDAP Directory
117
XML Directory
118
Call a Contact in Your XML Directory
118
Edit a Contact Number in Your XML Directory
118
Instant Message and Presence Contacts
119
Presence
120
Make a Call to an IM and Presence Contact
120
Change Your Presence State
121
Personal Address Book
121
Add a New Contact to Your Personal Address Book
121
Add a New Contact to Your Personal Address Book with Phone Web Page
122
Search for a Contact in Your Personal Address Book
122
Call a Contact in Your Personal Address Book
123
Edit a Contact in Your Personal Address Book
123
Remove a Contact from Your Personal Address Book
124
Reverse Name Lookup for Incoming and Outgoing Calls
124
Recent Calls
127
Recent Calls List
127
View Your Recent Calls
127
View Webex Call Logs Duration
129
Spam Indication for Webex Calls
130
View Calls Logs from Server
130
Return a Recent Call
131
Clear the Recent Calls List
131
Create a Contact from a Recents Record
132
Delete a Call Record
133
Delete All Call Records
133
Voicemail
135
Your Personal Voicemail Account
135
Set up Voicemail on Your Phone
135
Check Your Personal New Voice Messages
136
Access Your Personal Voicemail
136
Access Your Personal Audio Voicemail
136
Voice Messages States of Monitored Voicemail Accounts
137
Access Monitored Voicemail Account Messages
137
Settings
139
Phone Settings Overview
139
Settings Overview
139
User Preferences Menu
140
Call Preferences
140
Forward Calls from Your Phone
140
Set up Voicemail on Your Phone
141
Block Caller ID
142
Block an Anonymous Call
142
Turn on Do Not Disturb for a Specific Line
143
Control the Call Waiting Tone
143
Secure a Call
143
Set up an Auto Answer Page
144
Enable the Missed Call Shortcut
144
Add Multiple Locations for a Broadworks XSI User
144
Enable Call Waiting
145
Audio Preferences
145
Specify an Audio Device for a Call
145
Change the Ringtone
146
Screen Preferences
146
Change the Screen Saver
146
Set the Backlight Timer
147
Adjust the Phone Screen Brightness or Contrast
147
Set the Phone Wallpaper
147
Attendant Console Preferences
148
Change the Display Mode
148
Wi-Fi Settings
148
Connect the Phone to a Wireless Network at the First Boot
148
Trigger Wi-Fi Scan with Softkey
149
Turn the Wi-Fi on or off from Your Phone
150
Turn the Wi-Fi on or off from the Phone Web Page
150
Cisco 6851 User Manual (174 pages)
Multiplatform Phones
Brand:
Cisco
| Category:
IP Phone
| Size: 9.49 MB
Table of Contents
Table of Contents
3
CHAPTER 1 Your Phone
13
The Cisco IP Phone 6800 Series Multiplatform Phones
13
Feature Support
15
New and Changed Features
15
New and Changed for Firmware Release 11.3(2)
15
New and Changed for Cisco IP Phone 6871 with Multiplatform Firmware Release 11.3(1)
18
New and Changed for Firmware Release 11.3(1)
19
New and Changed for Firmware Release 11.2(4)
19
New and Changed for Firmware Release 11.2(3)SR1
20
New and Changed for Firmware Release 11.2(3)
20
New and Changed for Firmware Release 11.2(2)
21
New and Changed for Firmware Release 11.2(1)
21
New and Changed for Firmware Release 11.1(2)
22
New and Changed for Firmware Release 11.1(1)
23
Phone Setup
23
Connect to the Network
23
Auto Provision Your Phone with Short Activation Code
23
Onboard Your Phone with Activation Code
24
Set a Password on Initial Phone Boot up
24
User Authentication Control
24
Sign into Your Extension from Another Phone (Extension Mobility)
25
Sign out of Your Extension from Another Phone
25
Sign in to a Phone as a Guest
25
Sign out of a Phone as a Guest
26
Set the Profile Rule on the Phone
26
Coworker Line Status
26
Your Phone
26
Activate or Deactivate Monitoring of the BLF List
27
Configure Monitoring of an Individual Line
28
Remove the Feature Configured on a Line Key
29
Add a Menu Shortcut to a Line Key
30
Remove the Menu Shortcut from a Line Key
30
Phone Web Page
31
Speed-Dial Numbers
31
Phone Hardware and Buttons
32
Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware
32
Cisco IP Phone 6841, 6851, and 6861 Multiplatform Phones Buttons and Hardware
34
Cisco IP Phone 6871 Multiplatform Phones Buttons and Hardware
35
Navigation
37
Softkey, Line, and Feature Buttons
37
Phone Screen Features
38
Clean the Phone Screen
39
Differences between Phone Calls and Lines
39
Energy Savings
39
Additional Help and Information
39
Accessibility Features
40
Cisco IP Phone 6821 Multiplatform Phones Hearing-Impaired Accessibility Features
40
Troubleshooting
58
Find Information about Your Phone
58
View the Customization State on the Phone
59
View the Network Status
60
View the Phone Status
60
View 802.1X Transaction Status
61
View the Line Status
61
View the Status Messages on the Phone
61
Report All Phone Issues
62
View the Reboot History
62
View Wi-Fi Status Messages on the Phone
62
Factory Reset the Phone from Phone Web Page
63
Identify Phone Issues with a URL in the Phone Web Page
63
Cisco One-Year Limited Hardware Warranty Terms
64
Get more Information When Your Phone Displays a Provisioning Failure Message
64
Lost Phone Connectivity
64
The Cisco IP Phone 6800 Series Multiplatform Phones
40
Cisco IP Phone 6841, 6851, and 6861 Hearing-Impaired Accessibility Features
41
Cisco IP Phone 6871 Multiplatform Phones Hearing-Impaired Accessibility Features
43
Cisco IP Phone 6841, 6851, and 6861 Vision-Impaired and Blind Accessibility Features
48
Cisco IP Phone 6871 Multiplatform Phones Vision-Impaired Accessibility Features
50
Cisco IP Phone 6821 Multiplatform Phones Mobility-Impaired Accessibility Features
53
Cisco IP Phone 6841, 6851, and 6861 Mobility-Impaired Accessibility Features
55
Cisco IP Phone 6871 Multiplatform Phones Mobility-Impaired Accessibility Features
56
Third-Party Accessibility Applications
58
CHAPTER 2 Calls
65
Make Calls
65
Make a Call
65
Make a Call with the Speakerphone
65
Make a Call with a Headset
66
Redial a Number
66
Make an Emergency Call
66
Speed Dial
67
Assign a Speed-Dial Code from the Phone Screen
67
Make a Call with a Speed-Dial Code
67
Configure a Speed Dial on a Line Key
68
Remove a Speed Dial from a Line Key
68
Use the Line in Focus for Speed-Dial Calls
68
Use the Line in Focus to Check Speed-Dial Calls
69
Dial an International Number
69
Secure Calls
69
Answer Calls
69
Answer a Call
70
Answer Call Waiting
70
Decline a Call
70
Silence an Incoming Call
70
Turn on Do Not Disturb
71
Turn on or Turn off DND Using a Star Code
71
Answer a Coworker's Phone (Call Pickup)
72
Answer a Call Within Your Group (Pickup)
72
Mute Your Call
72
Hold Calls
72
Put a Call on Hold
72
Answer a Call Left on Hold for too Long
73
Swap between Active and Held Calls
73
Call Park
73
Park and Unpark a Call with One Line Key
74
Place a Call on Hold with Call Park
74
Retrieve a Call on Hold with Call Park
74
Call Park Extension and Status
75
Forward Calls
76
Forward a Call in Specific Situations with the Phone Web Page
76
Activate Call Forward All with Feature Activation Code Synchronization
77
Transfer Calls
78
Transfer a Call to Another Person
78
Consult before You Complete a Transfer
78
Conference Calls and Meetings
79
Add Another Person to a Call
79
Conference with a Star Code
79
Page a Group of Phones (Multicast Paging)
79
Multiple Lines
80
Answer the Oldest Call First
80
View All Calls on Your Phone
80
Shared Lines
80
Add Yourself to a Call on a Shared Line
80
Record a Call
81
Call Center Features
81
Sign in as a Call Center Agent
82
Sign out as a Call Center Agent
82
Change Your Status as a Call Center Agent
83
Accept a Call Center Call
83
Hold an Agent Call
83
Escalate a Call to a Supervisor
84
Set a Disposition Code While on a Call Center Call
84
Trace a Call
84
CHAPTER 3 Contacts
87
Search for a Contact in the All Directories Screen
87
Corporate Directory
89
Broadsoft Directory
89
Search for a Contact in Your Broadsoft Directory
89
Edit Your Broadsoft Directory Name
90
Edit Your Contact Type in Your Broadsoft Directory
90
Edit the Server Name of Your Broadsoft Directory
91
Edit Credentials of Your Broadsoft Directory
92
LDAP Directory
93
Edit Credentials of Your LDAP Directory
93
Search for a Contact in Your LDAP Directory
94
Instant Message and Presence Contacts
95
Presence
95
Make a Call to an IM and Presence Contact
95
Change Your Presence State
96
Personal Address Book
97
Add a New Contact to Your Personal Address Book
97
Add a New Contact to Your Personal Address Book with Phone Web Page
98
Search for a Contact in Your Personal Address Book
98
Call a Contact in Your Personal Address Book
98
Edit a Contact in Your Personal Address Book
99
Remove a Contact from Your Personal Address Book
100
Reverse Name Lookup for Incoming and Outgoing Calls
100
CHAPTER 4 Recent Calls
101
Recent Calls List
101
View Your Recent Calls
101
View Calls Logs from Broadworks XSI Server
102
Return a Recent Call
103
Clear the Recent Calls List
103
Create a Contact from a Recents Record
103
Delete a Call Record
104
Delete All Call Records
104
Procedure
104
Step 1
104
CHAPTER 5 Voicemail
105
Your Personal Voicemail Account
105
Set up Voicemail on Your Phone
105
Check Your Personal New Voice Messages
106
Access Your Personal Voicemail
106
Access Your Personal Audio Voicemail
106
Voice Messages States of Monitored Voicemail Accounts
106
Access Monitored Voicemail Account Messages
107
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Cisco 6851 User Manual (102 pages)
Multiplatform IP Phones
Brand:
Cisco
| Category:
IP Phone
| Size: 9.08 MB
Table of Contents
Table of Contents
1
CHAPTER 1 Your Phone
9
The Cisco IP Phone 6800 Series Multiplatform Phones
9
New and Changed Features
10
New and Changed for Firmware Release 11.2(3)
10
New and Changed for Firmware Release 11.2(2)
11
New and Changed for Firmware Release 11.2(1)
11
New and Changed for Firmware Release 11.1(2)
12
New and Changed for Firmware Release 11.1(1)
13
Phone Setup
13
Adjust the Handset Rest
13
Connect to the Network
14
Set a Password on Initial Phone Boot up
14
Sign into Your Extension from Another Phone (Extension Mobility)
14
Sign out of Your Extension from Another Phone
15
Sign in to a Phone as a Guest
15
Sign out of a Phone as a Guest
15
Set the Profile Rule on the Phone
16
Coworker Line Status
16
Activate or Deactivate Monitoring of the BLF List
17
Configure Monitoring of an Individual Line
18
Remove the Feature Configured on a Line Key
19
Phone Web Page
20
Speed-Dial Numbers
20
Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware
21
Cisco IP Phone 6841 and 6851 Multiplatform Phones Buttons and Hardware
23
Navigation
24
Softkey, Line, and Feature Buttons
24
Phone Screen Features
25
Clean the Phone Screen
26
Differences between Phone Calls and Lines
26
Energy Savings
26
Additional Help and Information
27
Accessibility Features
27
Cisco IP Phone 6821 Multiplatform Phones Hearing-Impaired Accessibility Features
27
Cisco IP Phone 6841 and 6851 Hearing-Impaired Accessibility Features
29
Cisco IP Phone 6821 Multiplatform Phones Vision-Impaired and Blind Accessibility Features
31
Cisco IP Phone 6821 Multiplatform Phones Vision-Impaired and Blind Accessibility Features
32
Cisco IP Phone 6841 and 6851 Vision-Impaired and Blind Accessibility Features
33
Cisco IP Phone 6821 Multiplatform Phones Mobility-Impaired Accessibility Features
36
Cisco IP Phone 6841 and 6851 Mobility-Impaired Accessibility Features
37
Third-Party Accessibility Applications
39
Troubleshooting
39
Find Information about Your Phone
39
View the Customization State on the Phone
40
View the Network Status
40
View the Phone Status
41
View the Status Messages on the Phone
41
View the Line Status
42
View 802.1X Transaction Status
42
View the Reboot History
42
Report All Phone Issues
42
Factory Reset the Phone from Phone Web Page
43
Identify Phone Issues with a URL in the Phone Web Page
43
Lost Phone Connectivity
44
Cisco One-Year Limited Hardware Warranty Terms
44
CHAPTER 2 Calls
45
Make Calls
45
Make a Call
45
Make a Call with the Speakerphone
46
Make a Call with a Headset
46
Redial a Number
46
Make an Emergency Call
46
Speed Dial
47
Assign a Speed-Dial Code from the Phone Screen
47
Make a Call with a Speed-Dial Code
48
Configure a Speed Dial on a Line Key
48
Remove a Speed Dial from a Line Key
48
Use the Line in Focus for Speed-Dial Calls
49
Use the Line in Focus to Check Speed-Dial Calls
49
Dial an International Number
49
Secure Calls
50
Answer Calls
50
Answer a Call
50
Answer Call Waiting
50
Decline a Call
50
Silence an Incoming Call
50
Turn on Do Not Disturb
51
Turn on or Turn off DND Using a Star Code
51
Answer a Coworker's Phone (Call Pickup)
52
Answer a Call Within Your Group (Pickup)
52
Mute Your Call
52
Hold Calls
52
Put a Call on Hold
52
Answer a Call Left on Hold for too Long
53
Swap between Active and Held Calls
53
Call Park
53
Place a Call on Hold with Call Park
54
Retrieve a Call on Hold with Call Park
54
Forward Calls
54
Forward a Call in Specific Situations with the Phone Web Page
55
Transfer Calls
56
Transfer a Call to Another Person
56
Consult before You Complete a Transfer
56
Conference Calls and Meetings
57
Add Another Person to a Call
57
Conference with a Star Code
57
Page a Group of Phones (Multicast Paging)
58
Multiple Lines
58
Answer the Oldest Call First
58
View All Calls on Your Phone
58
Shared Lines
58
Add Yourself to a Call on a Shared Line
59
Record a Call
59
Call Center Features
60
Sign in as a Call Center Agent
60
Sign out as a Call Center Agent
60
Change Your Status as a Call Center Agent
60
Accept a Call Center Call
61
Hold an Agent Call
61
Set a Disposition Code While on a Call Center Call
61
Trace a Call
62
Escalate a Call to a Supervisor
62
CHAPTER 3 Contacts
63
Search for a Contact in Multiple Directories
63
Corporate Directory
64
Dial a Contact in the Corporate Directory
64
Broadsoft Directory
65
Search for a Contact in Your Broadsoft Directory
65
LDAP Directory
65
Search for a Contact in Your LDAP Directory
65
Instant Message and Presence Contacts
66
Presence
66
Make a Call to an IM and Presence Contact
66
Change Your Presence State
67
Personal Address Book
67
Add a New Contact to Your Personal Address Book
67
Add a New Contact to Your Personal Address Book with Phone Web Page
68
Search for a Contact in Your Personal Address Book
68
Call a Contact in Your Personal Address Book
68
Edit a Contact in Your Personal Address Book
69
Remove a Contact from Your Personal Address Book
69
Reverse Name Lookup for Incoming and Outgoing Calls
69
Procedure
69
Step
69
Do One of the Following Actions
69
6821: Press Applications , and Select Directories
69
Cisco 6851 User Manual (84 pages)
6800 Series Multiplatform Phones
Brand:
Cisco
| Category:
IP Phone
| Size: 4.47 MB
Table of Contents
Table of Contents
3
CHAPTER 1 Your Phone
9
The Cisco IP Phone 6800 Series Multiplatform Phones
10
New and Changed Features
11
New and Changed for Firmware Release 11.1(1)
11
Phone Setup
11
Adjust the Handset Rest
11
Connect to the Network
12
Set a Password on Initial Phone Boot up
12
Sign into Your Extension from Another Phone
13
Sign out of Your Extension from Another Phone
13
Sign in to a Phone as a Guest
13
Sign out of a Phone as a Guest
14
Set the Profile Rule on the Phone
14
Monitor a Coworker's Line
14
Phone Web Page
15
Speed-Dial Numbers
16
Buttons and Hardware
17
Navigation
18
Softkey, Line, and Feature Buttons
19
Clean the Phone Screen
20
Phone Screen Features
20
Differences between Phone Calls and Lines
21
Energy Savings
21
Additional Help and Information
21
Accessibility Features
21
Hearing-Impaired Accessibility Features
22
Vision-Impaired and Blind Accessibility Features
24
Mobility-Impaired Accessibility Features
26
Find Information about Your Phone
28
Third-Party Accessibility Applications
28
Troubleshooting
28
View the Customization State on the Phone
29
View the Network Status
30
View the Line Status
31
View the Phone Status
31
View the Status Messages on the Phone
31
Report All Phone Issues
32
View the Reboot History
32
View the Transaction Status
32
Factory Reset the Phone from Phone Web Page
33
Factory Reset the Phone with the Web UI Button
33
Identify Phone Issues with a URL in the Phone Web Page
33
Cisco One-Year Limited Hardware Warranty Terms
34
Lost Phone Connectivity
34
Make Calls/Make a Call
35
CHAPTER 2 Calls
35
Make Calls
35
Make a Call
35
Make a Call with a Headset
36
Make a Call with the Speakerphone
36
Redial a Number
36
Speed Dial
36
Assign a Speed-Dial Code from the Phone Screen
37
Configure a Speed Dial on a Line Key
37
Make a Call with a Speed-Dial Code
37
Remove a Speed Dial from a Line Key
38
Use the Line in Focus for Speed-Dial Calls
38
Use the Line in Focus to Check Speed-Dial Calls
38
Dial an International Number
39
Secure Calls
39
Answer Calls
39
Answer a Call
39
Answer Call Waiting
40
Mute Your Call
41
Turn on or Turn off DND Using a Star Code
41
Hold Calls
42
Call Park
43
Forward Call in Specific Situations with the Phone Web Page
44
Forward Calls
44
Transfer Calls
45
Conference Calls and Meetings
46
Consult before You Complete a Transfer
46
Page a Group of Phones (Multicast Paging)
47
Add Another Person to a Call
47
Multiple Lines
48
Call Center Features
49
Record a Call
49
Sign in as a Call Center Agent
50
Accept a Call Center Call
51
Trace a Call
52
CHAPTER 3 Contacts
53
Broadsoft Directory
54
LDAP Directory
55
Change Your Presence State
56
Personal Address Book
57
Call a Contact in Your Personal Address Book
58
Cisco 6851 User Manual (40 pages)
Brand:
Cisco
| Category:
IP Phone
| Size: 1.02 MB
Table of Contents
Table of Contents
1
Chapter 1 - the Cisco 6851 Phone
2
Phone Setup
2
Cisco IP Phone 6851 Phone Major Features
2
Adjust the Handset Rest
3
Connect to the Network
3
Buttons and Hardware
4
Cisco IP Phone 6851 Series Buttons and Features
4
Navigation
5
Softkey, Line, and Feature Buttons
5
Phone Screen Features
6
Clean the Phone Screen
6
Accessibility Features
6
Cisco IP Phone 6851 Screen
6
Hearing-Impaired Accessibility Features
7
Vision-Impaired and Blind Accessibility Features
8
Mobility-Impaired Accessibility Features
10
Monitor a Coworker's Line - Busy Lamp Field
11
Find Information about Your Phone
11
Busy Lamp Field Icons
11
View the Network Status
11
View the Phone Status
12
View the Status Messages on the Phone
12
View the Line Status
12
View the Transaction Status
13
View the Reboot History
13
Make a Call
14
Make a Call with the Speakerphone
14
Make a Call with a Headset
14
Chapter 2 - Calls
14
Caller ID
15
Caller ID Block Per Call
15
Outbound Caller ID
15
Internal Caller ID
15
Make a Call with a Speed-Dial Code
16
Configure a Speed Dial on a Line Key
16
Remove a Speed Dial from a Line Key
16
Assign a Speed-Dial Code from the Phone Screen
16
Line Monitoring/Blf/Call Pickup
17
Shared Lines
17
Social and Public Services
17
Directory Assistance
17
Enable/Disable Call Waiting – All Calls
18
Temporarily Disable Call Waiting – One Call
18
Call Waiting
18
Answer Calls
18
Do Not Disturb
19
Call Screening
19
Anonymous Call Block
19
Decline a Call
19
Enable/Disable Anonymous Call Block with Message
20
Call Screening – All Callers
20
Call Screening – Custom Number
20
Allow Custom Caller
20
Mute Your Call
21
Put a Call on Hold
21
Swap between Active and Held Calls
21
Call Park
21
Use Call Park Via Star Code
22
Use Call Park Via Assigned Line on IP Phone
22
Retrieve a Parked Call
22
Park a Call
22
Forward Calls
23
Enable Call Forward – All Calls
23
Disable Call Forward – All Calls
23
Enable Call Forward – Busy
23
Enable Call Forward – no Answer
24
Disable Call Forward – no Answer
24
Enable Call Forward – out of Service
24
Disable Call Forward – out of Service
24
Transfer Calls
25
Call Transfer – Attended Transfer
25
Call Transfer – Blind Transfer
25
Page a Group of Phones (Multicast Paging)
26
Conference Calls and Meetings
26
Add Another Person to a Call
26
Call Transfer – Directly to Voicemail
26
Multiple Lines
27
Answer the Oldest Call First
27
View All Calls on Your Phone
27
Corporate Directory
28
Dial a Contact in the Corporate Directory
28
Add a New Contact to Your Personal Address Book
28
Cisco 6851 Installation Manual (39 pages)
IP Phones with Multiplatform Firmware
Brand:
Cisco
| Category:
IP Phone
| Size: 9.26 MB
Table of Contents
Table of Contents
3
Basic Installation
5
Connect Your Cisco IP Phone
6
Connect Your Conference Phone 7832
7
Connect Your Conference Phone 8832
8
Key Expansion Module Installation
9
Install a Key Expansion Module on Your 6851 Phone
10
Install a Key Expansion Module on 8851, 8861, and 8865 Phones
11
Connect Headsets
12
Connect Cisco Headsets 521 and 522
13
Connect Cisco Headsets 561 and 562
14
Connect Cisco Headset 730
16
Wall Mount Your Phone
18
Wall Mount Your 6800 Series Phones
19
Wall Mount Your 6821 Phone
19
Wall Mount Your 6841/6851/6861/6871 Phone
20
Wall Mount Your 7800 Series Phones
22
Wall Mount Your 7811 Phone
22
Remove 7811 Phone from the Wall Mount
23
Remove a 7811 Phone from the Wall Mount
23
Wall Mount Your 7821 or 7841 Phone
24
Remove 7821 or 7841 Phone from the Wall Mount
25
Remove a 7821 or 7841 Phone from the Wall Mount
25
Wall Mount Your 7861 Phone
26
Remove 7861 Phone from the Wall Mount
27
Remove a 7861 Phone from the Wall Mount
27
Wall Mount Your 8800 Series Phones
28
Remove 8800 Series Phone from the Wall Mount
28
Remove an 8800 Series Phone from the Wall Mount
29
Wall Mount Your 8851 or 8861 Phone with a KEM Attached
30
Remove 8800 Phone from the Wall Mount
31
Remove an 8800 Phone from the Wall Mount
31
Adjust the Handset Rest
32
Technical Details
33
Physical and Operating Environment Specifications
34
Phone Power Requirements
36
Power Outage
39
Power Reduction
39
Power Negotiation over LLDP
39
Cisco 6851 User Manual (8 pages)
Brand:
Cisco
| Category:
Telephone
| Size: 0.28 MB
Table of Contents
Answering Calls
2
Placing a Call on Hold
2
Placing Multiple Calls
2
Call Waiting
3
Muting a Call
3
Transferring Calls
3
Call Pickup
4
Conference Calls
4
Call Forward
4
Call Return
5
Recent Call List
5
Speed Dials
6
Cisco 6851 Quick Start Manual (2 pages)
Brand:
Cisco
| Category:
IP Phone
| Size: 0.65 MB
Cisco 6851 Quick Start Manual (2 pages)
Multiplatform Phones
Brand:
Cisco
| Category:
IP Phone
| Size: 0.29 MB
Cisco 6851 Quick User Manual (2 pages)
Brand:
Cisco
| Category:
Telephone
| Size: 0.26 MB
Cisco 6851 Quick Start Manual (2 pages)
Multiplatform Phones
Brand:
Cisco
| Category:
IP Phone
| Size: 0.24 MB
Cisco 6851 Reconfiguration Manual (2 pages)
MPP Phones
Brand:
Cisco
| Category:
IP Phone
| Size: 0.42 MB
Cisco 6851 Quick Start Manual (2 pages)
Multiplatform IP Phone
Brand:
Cisco
| Category:
IP Phone
| Size: 0.29 MB
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