Samsung iDCS 500 Manuals

Manuals and User Guides for Samsung iDCS 500. We have 9 Samsung iDCS 500 manuals available for free PDF download: Programming Manual, User Instruction, Technical Manual, General Description Manual, User Manual, Manual, Administration Manual

Samsung iDCS 500 Programming Manual (533 pages)

Brand: Samsung | Category: Telephone | Size: 4.44 MB

Part Description Page

1
- Table of Contents
  1
- 1 Introduction to Programming
  
  2
- 2 Program Procedures
  
  15
  - Overview
    15
MMC: 308

104
- MMC: 309
  
  105
- 3 Enter Source Number (E.g., 3701)
  
  106
  - And Press Right Soft Key to Return to Step 2
    108
- 4 Press TRSF to Store and Exit or Press SPK to Store and Advance to Next MMC
  
  111
  - Default Data
    370
  - Station Name
    435
  - Station Speed Dial
    436
  - Pickup Groups
    455
  - Hot Line
    459
  - Authorization Code
    504
  - Account Code
    505

Samsung iDCS 500 User Instruction (140 pages)

Brand: Samsung | Category: Telephone System | Size: 1.34 MB

Table of Contents

30
- Changing Your Passcode
  6
- Call Forwarding
  7
- Setting Your Answer Mode
  10
- Programming Your Station's Name
  11
- Programming Personal Speed Dial Locations
  13
- Naming Your Personal Speed Dial Locations
  14
- Adding Extenders to Keys
  15
- Checking Station Status
  16
- Changing Your Time and Date Display
  17
- Setting Station On/Off Options
  18
- Selecting a Ring Tone
  21
- Alarm Reminder
  22
- Station Volume
  23
- Setting a Programmed Message
  25
- Alarm Reminder with Message
  26
- Caller ID Display
  27
- About this Book
  
  32
- Things You Should Know
  
  33
- Assembling Your Keyset
  
  37
- Adding a Keyset Daughterboard Module
  
  38
- Outside Calls
  
  39
  - Making an Outside Call
    39
  - Answering an Outside Call
    39
  - Universal Answer
    39
  - Busy Line Queuing with Callback
    39
  - Canceling Callback
    39
- Intercom Calls
  
  40
  - Calling Other Stations
    40
  - Answering Intercom Calls
    40
  - Busy Station Callback
    40
  - Busy Station Camp-On
    40
  - Calling Your System Operator
    41
- Call Processing
  
  41
  - Transferring Calls
    42
  - Transfer with Camp-On
    42
  - Transfer to Voice Mail
    42
  - Call Waiting
    42
  - Conference Calls
    43
  - Forwarding Calls
    43
  - Call Pickup
    44
  - My Group Pickup
    45
  - Privacy Release
    45
- Network Forwarding
  
  45
  - Call Forward Unconditional
    45
  - Call Forward Busy
    45
  - Call Forward no Response
    45
- Dialing Features
  
  46
  - Speed Dialing
    46
  - Programming Personal Speed Dial Numbers
    46
  - One Touch Speed Dialing
    46
  - Last Number Redial
    46
  - Manual Retry with Redial
    47
  - Save Number with Redial
    47
  - Chain Dialing
    47
  - Automatic Redial/Retry
    47
  - Pulse to Tone Changeover
    47
  - Memo Redialing
    47
- Paging and Messaging
  
  48
  - Making an Internal Page
    48
  - Making an External Page
    48
  - All Page
    48
  - Meet Me Page
    48
  - Call Park and Page
    48
  - Returning Messages
    49
  - Programmed Messages
    49
- Convenience Features
  
  50
  - Do Not Disturb
    50
  - One Time DND
    50
  - Mute
    50
  - Background Music
    50
  - Established Call Pickup
    50
  - Appointment Reminder/Alarm Clock
    50
  - Executive/Secretary Hotline
    51
  - Group Listening
    51
  - Account Codes
    51
  - Locking Your Keyset
    52
  - Manual Signalling
    52
  - Off-Hook Voice Announce
    52
  - OHVA Block
    52
  - OHVA Reject
    53
  - In Group/Out of Group
    53
- Customizing Your Keyset
  
  53
  - Ame Bgm
    53
  - Ame Password
    53
  - Auto Camp-On
    53
  - Select Ring Tone
    53
  - Change Your Passcode
    54
  - Set Answer Mode
    54
  - Automatic Hold
    54
  - Headset Operation
    54
  - Hot Keypad
    54
  - Key Confirmation Tone
    54
  - Rejoining a Page
    54
  - Ring Preference
    54
  - Display Speed Dial Name
    55
  - Caller ID Review All
    55
  - Secure OHVA
    55
- Display Features
  
  55
  - Interactive Display Keys
    55
  - Directory Information
    55
  - Call Log
    56
  - Dial by Name
    56
  - Call Progress Displays
    56
  - Display Number Dialed
    56
  - Call Duration Timer
    56
  - Auto Timer
    56
  - Timer Function
    56
  - Viewing Message Indications
    56
  - Alarm Reminder Messages
    56
  - Personal Speed Dial Names
    57
    
    DIAL 1 Space
    57
  - LCR with Clear
    58
  - Backspace with LCR
    58
  - Text Messaging
    58
  - Caller ID
    59
  - Ani
    60
  - Cli
    60
- Personal Speed Dial Numbers
  
  62
Table of Contents

64
- About this Book
  
  65
- Things You Should Know
  
  66
- Outside Calls
  
  70
  - Making an Outside Call
    70
  - Answering an Outside Call
    70
  - Universal Answer
    70
  - Busy Line Queuing with Callback
    70
  - Cancelling Callback
    71
- Intercom Calls
  
  71
  - Calling Other Stations
    71
  - Answering Intercom Calls
    71
  - Busy Station Callback
    72
  - Busy Station Camp-On
    72
  - Calling Your System Operator
    72
- Call Processing
  
  73
  - Transferring Calls
    74
  - Transfer with Camp-On
    74
  - Transfer to Voice Mail
    74
  - Call Waiting
    74
  - Conference Calls
    74
  - Forwarding Calls
    75
  - Call Pickup
    76
  - My Group Pickup
    77
  - Privacy Release
    77
- Dialing Features
  
  77
  - Speed Dialing
    77
  - Programming Personal Speed Dial Numbers
    77
  - One Touch Speed Dialing
    78
  - Last Number Redial
    78
  - Manual Retry with LNR
    78
  - Save Number with Redial
    78
  - Chain Dialing
    78
  - Automatic Redial/Retry
    79
  - Pulse to Tone Changeover
    79
  - Memo Redialing
    79
- Paging and Messaging
  
  79
  - Making an Internal Page
    79
  - Making an External Page
    79
  - All Page
    79
  - Meet Me Page
    80
  - Call Park and Page
    80
  - Returning Messages
    81
  - Programmed Messages
    81
- Convenience Features
  
  81
  - Do Not Disturb
    81
  - One Time DND
    81
  - Mute
    81
  - Background Music
    81
  - Established Call Pickup
    82
  - Appointment Reminder/Alarm Clock
    82
  - Executive/Secretary Hot Line
    82
  - Group Listening
    83
  - Account Codes
    83
  - Locking Your Keyset
    83
  - Manual Signalling
    83
  - Off-Hook Voice Announce
    83
  - OHVA Block
    84
  - OHVA Reject
    84
  - In Group/Out of Group
    84
- Customizing Your Keyset
  
  85
  - Ame Bgm
    85
  - Ame Password
    85
  - Auto Camp-On
    85
  - Select Ring Tone
    85
  - Change Your Passcode
    85
  - Set Answer Mode
    85
  - Automatic Hold
    85
  - Headset Operation
    86
  - Hot Keypad
    86
  - Key Confirmation Tone
    86
  - Rejoining a Page
    86
  - Ring Preference
    86
  - Display Speed Dial Name
    86
  - Caller ID Review All
    86
  - Secure OHVA
    86
- Display Features
  
  87
  - Interactive Display Keys
    87
  - Directory Information
    87
  - Call Log
    87
  - Dial by Name
    87
  - Call Progress Displays
    87
  - Display Number Dialed
    87
  - Call Duration Timer
    88
  - Auto Timer
    88
  - Timer Function
    88
  - Alarm Reminder Messages
    88
  - Personal Speed Dial Names
    89
  - Station Names
    89
  - LCR with Clear
    89
  - Backspace with LCR
    89
  - Advanced Programmed Messages
    89
  - Text Messaging
    90
Table of Contents

96
- About this Book
  
  97
- Things You Should Know
  
  98
- Outside Calls
  
  99
  - Making an Outside Call
    99
  - Answering an Outside Call
    99
  - Universal Answer
    99
  - Busy Line Queuing with Callback
    99
- Intercom Calls
  
  100
  - Calling Other Stations
    100
  - Answering Intercom Calls
    100
  - Busy Station Callback
    100
  - Busy Station Camp-On
    100
  - Calling Your System Operator
    100
- Call Processing
  
  101
  - Holding Calls
    101
  - Transferring Calls
    101
  - Transfer with Camp-On
    101
  - Transfer Cancel
    101
  - Transfer Recall
    101
  - Call Waiting
    102
  - Setting up a Conference
    102
  - Forwarding Your Calls
    102
  - Call Pickup
    103
- Network Forwarding
  
  103
  - Call Forward Unconditional
    103
  - Call Forward Busy
    103
  - Call Forward no Response
    103
- Dialing Features
  
  104
  - Speed Dialing
    104
  - Programming Personal Speed Dial Numbers
    104
  - Last Number Redial
    104
  - Save Number with Redial
    104
  - Pulse to Tone Changeover
    104
- Paging and Messaging
  
  105
  - Making an Internal Page
    105
  - Making an External Page
    105
  - All Page
    105
  - Meet Me Page/Answer
    105
  - Call Park and Page
    105
  - Retrieving a Parked Call
    105
  - Setting a Message Indication
    105
  - Returning Messages
    105
  - Canceling a Message
    106
  - Programmed Messages
    106
- Convenience Features
  
  106
  - Do Not Disturb
    106
  - Account Codes
    106
  - In/Out of Group
    107
  - Locking Your Station
    107
  - Changing Your Station Passcode
    107
Table of Contents

110
- About this Book
  
  111
- Special Features
  
  112
  - System Ring Plans
    112
  - Manual Ring Plan Change
    112
  - Calling the System Operator
    112
  - Operator Recalls
    112
  - Executive Barge-In
    112
  - Walking Class of Service
    113
  - In/Out of Group
    113
  - Direct Inward System Access (DISA)
    113
  - DISA Security
    114
  - Forced Account Codes
    114
  - Authorization Codes
    114
  - Caller ID / ANI / CLI
    115
    
    Using the Tie Line
    115
- Caller ID Special Features
  
  115
  - Abandon Call List
    115
  - CID on SMDR
    115
  - Number to Name Translation
    115
  - Customer Level Access
    117
- System Administrator Programming
  
  117
  - Change Feature Passcode
    118
  - Reset Station Passcodes to Default
    118
  - Set Date and Time Display
    118
  - Program Station Names
    119
  - Program Trunk Names
    120
  - Program Station Group Names
    121
  - Program System Speed Dial Numbers
    121
  - Program System Speed Dial Names
    122
  - Program Personal Speed Dial Numbers for Other Stations
    123
  - Create Programmed Station Messages
    124
  - Program Personal Speed Dial Names for Other Stations
    124
  - Set Alarm/Appointment Reminder with Message
    125
  - Managing Key Assignments
    126
  - Programming Account Codes
    127
  - Station Timers
    127
  - Adding Names to the Translation Table
    128
  - Customer Set Relocation
    129
  - Holiday
    129
- System Maintenance Alarms
  
  130
Table of Contents

131
- Overview
  
  132
- Auto Attendant
  
  133
  - Auto Ring Plan Service
    133
  - Changing the Greeting
    133
  - Manual Ring Plan Mode Service
    133
  - Playing Greetings
    133
  - Recording Greetings
    133
  - Alarms
    134
  - Supervisor
    134
- Uniform Call Distribution
  
  134
  - Supervisor Key
    135
    
    Call
    135
    
    Agent
    135
    
    Admin
    136
  - Call Statistics
    137
    
    Calls in Queue Now
    137
    
    Abandoned Calls
    137
    
    Average Ring Time
    137
    
    Number of Times All Agents Busy
    137
    
    Average Time in Queue
    137
    
    Total Calls Received
    137
    
    Longest Queue Time Today
    137
    
    Longest Queue Time Now
    138
  - Agent Statistics
    138
    
    Logged in
    138
    
    Status
    138
    
    Calls Answered
    138
    
    Average Call Time
    138
  - Call Status
    138
  - Sample UCD Report
    139
- Personal Speed Dial Numbers
  
  140

Samsung iDCS 500 General Description Manual (128 pages)

Digital Communications System

Brand: Samsung | Category: Telephone System | Size: 4.71 MB

General Description
1
Table of Contents
3
1 System Overview

6
- General Description
  6
- Size and Configuration
  6
- Technology
  9
- Programming
  9
2 Hardware Descriptions

11
- System Cabinets
  11
- Common Control Cards
  11
  - Processor Cards
    11
  - Processor Card Daughter Boards
    13
  - Smartmedia Cards
    15
  - Input-Output Modem (Iom) Board
    15
  - Modem Daughter Board
    16
- Interface Cards
  16
  - Trunk Cards
    16
  - Station Cards
    18
  - Other Cards
    20
- Station Equipment
  21
  - Idcs SERIES EQUIPMENT
    21
  - Dcs Series Equipment
    24
  - Single Line Telephone
    26
3 Specifications

29
- Electrical Specifications (Psu 60)
  29
- Electrical Specifications (Psu-B)
  29
- Dimensions and Weights
  30
- Environmental Limits
  30
- Cable Requirements
  30
- System Tones
  31
- Keyset Led Indications
  32
- Reserve Power Duration Estimates (Ups)
  33
- Reserve Power Duration Estimates (Battery)
  33
4 Business Feature Package

35
- System Features
  35
- System Features Descriptions
  36
  - Automatic Hold
    38
  - Background Music
    38
  - Caller ID Features
    40
  - Abandon Call List
    41
  - Call Forwarding
    41
  - Number to Name Translation
    41
  - Forward Dnd
    42
  - To Voice Mail
    42
  - Call Park and Page
    43
  - Call Pickup
    43
  - Chain Dialing
    45
  - Class of Service
    45
  - Customer Set Relocation
    46
  - Data Security
    46
  - Directory Names
    48
  - Disa Security
    48
  - Distinctive Ringing
    48
  - Message Waiting Key
    53
  - Operator Group
    56
  - Station Group
    56
  - Holiday Schedule
    58
  - Ring over Page
    58
  - Toll Restriction Override
    61
  - Tone or Pulse Dialing
    61
  - Trunk Groups
    61
  - Walking Class of Service
    64
- Station Features Descriptions
  65
  - Programmable Keys
    70
  - Remote Hold
    72
  - Ring Modes
    72
- Display Features Descriptions
  74
  - Calling Party Number
    76
  - Dial by Name
    76
  - Dialed Number
    76
  - Call Screen
    78
- Sample Ucd Report
  84
- Ucd Call Statistics
  85
- Ucd Agent Statistics
  87
5 General User Information

89
- Radio Frequency Interference
  89
- Fcc Requirements
  89
- Telephone Company Interfaces
  90
- Underwriters Laboratories
  92
- Music on Hold Warning
  92
- Equal Access Requirements
  92
- Disa Warning
  92
6 Hotel / Motel Feature Package

93
- General Overview
  93
- Hotel / Motel Features
  94
  - Check out
    95
  - Phone Bill
    97
  - Room Status
    97
  - Station Lock
    100
- Sample Reports and Printouts
  102
  - Guest Room Bill Printout
    103
  - Equipment Required
    103
  - Room Status Printouts
    107
  - Transaction Record Output Sample
    117
  - Individual Guest Phone Bill
    119
  - All Guest Phone Bill (Smdr)
    121
  - Individual Wakeup Activity Report
    122
  - Samsung Single Line Telephone Sample Guest Phone Template
    124

Samsung iDCS 500 Technical Manual (137 pages)

Brand: Samsung | Category: PBX | Size: 14.41 MB

1 Site Requirements

5
2 Installing Single Cabinet and Multiple Cabinet Configurations

7
3 Installing Printed Circuit Cards

24
- Mcp2 Card
  28
- Scp2 Card
  28
- Lcp2 Card
  29
- Esm Board
  30
- Misc Board
  30
- Scm Board
  30
- Mfm Board on Processor Card
  31
- Rcm Board
  31
- Modem Board
  32
- Iom Board
  32
- Trunk B Card
  32
- Trunk B1 Card
  32

Samsung iDCS 500 User Manual (35 pages)

iDCS keyset

Brand: Samsung | Category: Telephone System | Size: 0.28 MB

Table of Contents
2
About this Book

4
Things You Should Know

5
- Feature Access Codes
  6
- System Tones
  6
Assembling Your Keyset

9
ADDING an Idcs 14B KEY STRIP

10
Adding a Keyset Daughterboard Module

10
Outside Calls

11
- Making an Outside Call
  11
- Answering an Outside Call
  11
- Universal Answer
  11
- Busy Line Queuing with Callback
  11
- Canceling Callback
  11
Intercom Calls

12
- Calling Other Stations
  12
- Answering Intercom Calls
  12
- Answer Modes
  12
- Busy Station Callback
  12
- Busy Station Camp-On
  12
- Calling Your System Operator
  13
Call Processing

13
- Transferring Calls
  14
- Transfer with Camp-On
  14
- Transfer to Voice Mail
  14
- Call Waiting
  14
- Conference Calls
  15
- Forwarding Calls
  15
- Call Pickup
  16
- My Group Pickup
  17
- Privacy Release
  17
Network Forwarding

17
- Call Forward Unconditional
  17
- Call Forward Busy
  17
- Call Forward no Response
  17
Dialing Features

18
- Speed Dialing
  18
- Programming Personal Speed Dial Numbers
  18
- One Touch Speed Dialing
  18
- Last Number Redial
  18
- Manual Retry with Redial
  19
- Save Number with Redial
  19
- Chain Dialing
  19
- Automatic Redial/Retry
  19
- Pulse to Tone Changeover
  19
- Memo Redialing
  19
Paging and Messaging

20
- Making an Internal Page
  20
- Making an External Page
  20
- All Page
  20
- Meet Me Page
  20
- Call Park and Page
  20
- Returning Messages
  21
- Programmed Messages
  21
Convenience Features

22
- Do Not Disturb
  22
- One Time DND
  22
- Mute
  22
- Background Music
  22
- Established Call Pickup
  22
- Appointment Reminder/Alarm Clock
  22
- Executive/Secretary Hotline
  23
- Group Listening
  23
- Account Codes
  23
- Locking Your Keyset
  24
- Manual Signalling
  24
- Off-Hook Voice Announce
  24
- OHVA Block
  24
- OHVA Reject
  25
- In Group/Out of Group
  25
Customizing Your Keyset

25
- Ame Bgm
  25
- Ame Password
  25
- Auto Camp-On
  25
- Select Ring Tone
  25
- Change Your Passcode
  26
- Set Answer Mode
  26
- Automatic Hold
  26
- Headset Operation
  26
- Hot Keypad
  26
- Key Confirmation Tone
  26
- Rejoining a Page
  26
- Ring Preference
  26
- Display Speed Dial Name
  27
- Caller ID Review All
  27
- Secure OHVA
  27
Display Features

27
- Interactive Display Keys
  27
- Directory Information
  27
- Call Log
  28
- Dial by Name
  28
- Call Progress Displays
  28
- Display Number Dialed
  28
- Call Duration Timer
  28
- Auto Timer
  28
- Timer Function
  28
- Viewing Message Indications
  28
- Alarm Reminder Messages
  28
- Personal Speed Dial Names
  29
- Station Names
  29
- Managing Key Assignments
  29
- LCR with Clear
  30
- Backspace with LCR
  30
- Advanced Programmed Message
  30
- Text Messaging
  30
- Caller ID
  31
- Ani
  32
- Cli
  32
Personal Speed Dial Numbers

34

Samsung iDCS 500 User Manual (32 pages)

Samsung Keyset User Guide

Brand: Samsung | Category: Keypad | Size: 0.23 MB

Table of Contents
2
About this Book

3
Things You Should Know

4
- Dial
  5
- Abc
  6
- Def
  7
- Ghi
  7
- Jkl
  7
- Mno
  7
- Prs
  7
- Wxy
  7
Outside Calls

8
Intercom Calls

9
- Calling Other Stations
  9
- Answering Intercom Calls
  9
- Answer Modes
  10
- Busy Station Callback
  10
- Busy Station Camp-On
  10
- Calling Your System Operator
  10
Call Processing

11
- Consultation Hold
  11
- Exclusive Hold
  11
- Transferring Calls
  12
- Transfer with Camp-On
  12
- Transfer to Voice Mail
  12
- Call Waiting
  12
- Conference Calls
  12
- Forwarding Calls
  13
- Call Pickup
  14
  - Dial
    14
- My Group Pickup
  15
- Privacy Release
  15
Dialing Features

15
- Speed Dialing
  15
- Programming Personal Speed Dial Numbers
  15
- One Touch Speed Dialing
  16
- Last Number Redial
  16
- Manual Retry with LNR
  16
- Save Number with Redial
  16
- Chain Dialing
  16
- Automatic Redial/Retry
  17
- Pulse to Tone Changeover
  17
- Memo Redialing
  17
Paging and Messaging

17
- Making an Internal Page
  17
- Making an External Page
  17
- All Page
  17
- Meet Me Page
  18
- Call Park and Page
  18
- Returning Messages
  19
- Programmed Messages
  19
Convenience Features

19
- Do Not Disturb
  19
- One Time DND
  19
- Mute
  19
- Background Music
  19
- Established Call Pickup
  20
- Appointment Reminder/Alarm Clock
  20
- Executive/Secretary Hot Line
  20
- Group Listening
  21
- Account Codes
  21
- Locking Your Keyset
  21
- Manual Signalling
  21
- Off-Hook Voice Announce
  21
- OHVA Block
  22
- OHVA Reject
  22
- In Group/Out of Group
  22
Customizing Your Keyset

23
- Ame Bgm
  23
- Ame Password
  23
- Auto Camp-On
  23
- Select Ring Tone
  23
- Change Your Passcode
  23
- Set Answer Mode
  23
- Automatic Hold
  23
- Headset Operation
  24
- Hot Keypad
  24
- Key Confirmation Tone
  24
- Rejoining a Page
  24
- Ring Preference
  24
- Display Speed Dial Name
  24
- Caller ID Review All
  24
- Secure OHVA
  24
Display Features

25
- Interactive Display Keys
  25
- Directory Information
  25
- Call Log
  25
- Dial by Name
  25
- Call Progress Displays
  25
- Display Number Dialed
  25
- Call Duration Timer
  26
- Auto Timer
  26
- Timer Function
  26
- Viewing Message Indications
  26
- Alarm Reminder Messages
  26
- Personal Speed Dial Names
  27
- Station Names
  27
- Managing Key Assignments
  27
- LCR with Clear
  27
- Backspace with LCR
  27
- Advanced Programmed Messages
  27
- Text Messaging
  28
Add-On Module

31
- Button Module with Keyset / 64 Button Module with Keyset
  31
Personal Speed Dial Numbers

32

Samsung iDCS 500 User Manual (14 pages)

Standard Telephone, Digital Communications System

Brand: Samsung | Category: Telephone | Size: 0.07 MB

Standard Telephone
1
User Guide
1
Table of Contents
2
About this Book

3
Things You Should Know

4
- System Tones
  4
- User Orientation
  4
- Distinctive Ringing
  4
Outside Calls

5
Intercom Calls

6
Call Processing

7
- Holding Calls
  7
- Transferring Calls
  7
- Transfer with Camp-On
  7
- Transfer Cancel
  7
- Transfer Recall
  7
- Call Waiting
  8
- Setting up a Conference
  8
- Forwarding Your Calls
  8
- Call Pickup
  9
Network Forwarding

9
Dialing Features

10
- Speed Dialing
  10
- Programming Personal Speed Dial Numbers
  10
- Last Number Redial
  10
- Save Number with Redial
  10
- Pulse to Tone Changeover
  10
Paging and Messaging

11
- Making an Internal Page
  11
- Making an External Page
  11
- All Page
  11
- Meet Me Page/Answer
  11
- Call Park and Page
  11
- Retrieving a Parked Call
  11
- Setting a Message Indication
  11
- Returning Messages
  11
- Canceling a Message
  12
- Programmed Messages
  12
Convenience Features

12
- Do Not Disturb
  12
- Account Codes
  12
- In/Out of Group
  13
- Locking Your Station
  13
- Changing Your Station Passcode
  13
- Personal Speed Dial Numbers
  14

Samsung iDCS 500 Administration Manual (10 pages)

Digital Communications System, Auto Attendant and Unform Call Distribution

Brand: Samsung | Category: Telephone System | Size: 0.09 MB

Table of Contents
2
Overview

3
Auto Attendant

4
Uniform Call Distribution

5
- Supervisor
  5
- Alarms
  5
- Supervisor Key
  6
  - Call
    6
  - Agent
    6
  - Admin
    7
- Call Statistics
  8
  - Calls in Queue Now
    8
  - Abandoned Calls
    8
  - Average Ring Time
    8
  - Number of Times All Agents Busy
    8
  - Average Time in Queue
    8
  - Total Calls Received
    8
  - Longest Queue Time Today
    8
  - Longest Queue Time Now
    9
- Agent Statistics
  9
  - Logged in
    9
  - Status
    9
  - Calls Answered
    9
  - Average Call Time
    9
  - Average Ring Time
    9
- Call Status
  9
- Sample UCD Report
  10

Samsung iDCS 500 Manual (31 pages)

Printed Circuit Cards

Brand: Samsung | Category: Computer Hardware | Size: 0.83 MB

Samsung Categories

Cell Phone

Monitor

Microwave Oven

Air Conditioner LCD TV

More Samsung Manuals

Samsung iDCS 500 Manuals

Table of Contents

Part Description Page

1 Introduction to Programming

2 Program Procedures

MMC: 308

MMC: 309

3 Enter Source Number (E.g., 3701)

4 Press TRSF to Store and Exit or Press SPK to Store and Advance to Next MMC

Table of Contents

Table of Contents

About this Book

Things You Should Know

Assembling Your Keyset

Adding a Keyset Daughterboard Module

Outside Calls

Intercom Calls

Call Processing

Network Forwarding

Dialing Features

Paging and Messaging

Convenience Features

Customizing Your Keyset

Display Features

Personal Speed Dial Numbers

Table of Contents

About this Book

Things You Should Know

Outside Calls

Intercom Calls

Call Processing

Dialing Features

Paging and Messaging

Convenience Features

Customizing Your Keyset

Display Features

Table of Contents

About this Book

Things You Should Know

Outside Calls

Intercom Calls

Call Processing

Network Forwarding

Dialing Features

Paging and Messaging

Convenience Features

Table of Contents

About this Book

Special Features

Caller ID Special Features

System Administrator Programming

System Maintenance Alarms

Table of Contents

Overview

Auto Attendant

Uniform Call Distribution

Personal Speed Dial Numbers

Table of Contents

1 System Overview

2 Hardware Descriptions

3 Specifications

4 Business Feature Package

5 General User Information

6 Hotel / Motel Feature Package

Table of Contents

1 Site Requirements

2 Installing Single Cabinet and Multiple Cabinet Configurations

3 Installing Printed Circuit Cards

Table of Contents

About this Book

Things You Should Know

Assembling Your Keyset

ADDING an Idcs 14B KEY STRIP

Adding a Keyset Daughterboard Module

Outside Calls

Intercom Calls

Call Processing

Network Forwarding

Dialing Features

Paging and Messaging