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Toshiba SG-F-2 Manuals
Manuals and User Guides for Toshiba SG-F-2. We have
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Toshiba SG-F-2 manual available for free PDF download: Installation And Maintenance Manual
Toshiba SG-F-2 Installation And Maintenance Manual (260 pages)
Voice Processing Systems
Brand:
Toshiba
| Category:
Voicemail
| Size: 3.7 MB
Table of Contents
Table of Contents
13
Introduction
21
Organization
21
Conventions
22
Related Documents/Media
23
All Stratagy Products
23
Stratagy Flash, IVP8
23
Stratagy Ebrochure and Advisor CD-ROM
23
Chapter 1 - Overview
25
Installers and System Administrators
25
Installer
25
System Administrator
26
Memory
26
Software
26
Stratagy Flash
27
Hardware
27
Exclusive Flash Features
29
Unsupported Flash Features
30
Stratagy IVP8
31
Hardware
31
AMIS Networking
33
Exclusive IVP8 Features
33
Chapter 2 - Installation
35
Pre-Installation Instructions
35
Conduct a Pre-Installation Company Survey
35
Determine Stratagy Hardware Sizing
35
Determine Stratagy's Configuration and Integration
37
Determine Stratagy's Customized User ID Mailboxes
37
Fill out Checklists and Forms
38
Installation
38
Step 1: Unpack and Inspect Stratagy
38
Step 2: Program Strata
39
Strata CTX Systems
39
Strata DK Systems
40
Step 3: Shut down Strata Ctx/Strata DK
41
Step 4: Install Stratagy
41
Flash
41
Ivp8
42
Step 5: Restart Strata Ctx/Strata DK and Verify Stratagy Is Functioning Properly
44
Step 6: Verify that Voice Playback, Basic Auto Attendant and Ports Are Functioning Correctly
44
Step 7: Install Stratagy Admin Software (Vsa.3X)
45
Step 8: Connect Stratagy Admin PC to Stratagy
45
Local Connection
46
Remote Connection
47
Step 9: Configure Stratagy Admin Software
48
Step 10:Access Stratagy
48
Step 11:Configure Stratagy
48
Step 12:Program the Mailboxes
48
Step 13:Program the Applications
48
K Token
48
SMDI Calling Party Identification
49
New User Tutorial Introductory Recording
49
Exclusive IVP8 Tokens
50
Step 14:Record Special Greetings
51
Step 15:Shut down Stratagy System
51
Step 16:(Optional) Back up Database, Mailbox Names and Greetings
51
Chapter 3 - Access and Use Stratagy Access Stratagy
54
Local Access
54
Before You Start
54
Access Stratagy Locally
54
Remote Access
55
Before You Start
55
Access Stratagy Remotely
55
Use Stratagy Remotely
56
System Startup
56
Use Stratagy
56
Navigate the System
56
Online Help Function
58
Help Line
58
Detailed Help
58
System Shutdown
58
Methods of Shutdown
58
Main Menu Options
60
Change System Date and Time
61
Daylight Saving Time
61
IVP8 System Time
61
Main Menu Field Descriptions
62
Chapter 4 - Configure Stratagy
65
Configuring Stratagy Admin Software
66
Tools Utility
68
Toshiba Plug and Play
68
Telephone System Configuration
69
System Integration Patterns
73
System Configuration
77
Modify System Configuration Parameters
77
System Parameters
78
Serial Port Definition
92
Serial Port Definition (Remote PC - Stratagy Admin)
93
AMIS Configuration
93
Smdi/Serial Integration Definition
93
Per Port Definitions
93
Fixed Length User Ids
94
SMDI Serial Integration
96
SMDI Calling Party Identification
99
Chapter 5 - How Stratagy Operates User Ids
104
Reserved User Ids
104
Call Processing Control
105
Chains
105
Groups
105
Menus
105
Token Programming Language
105
User ID Mailboxes
106
Types of Mailboxes
106
Customizing Mailboxes
106
How Stratagy Processes
107
User Ids
107
User ID Mailboxes
110
Feature Programming
112
Automatic Scheduler
112
Automatic System Recovery
112
Busy Station Identification for IVP8
113
Called Identification
113
Caller Confirmation Prior to Transferring
113
Call Screening
113
Call Transfer
114
Chaining
114
Directory
114
Disk Space Notification
114
Distribution Lists
114
Do Not Disturb
114
Extensions-Scheduled
115
Fax Tone Detection
115
Future Delivery
115
Greeting
115
Greeting-Company
115
Greeting-Port-Selectable
116
Greeting Restart
116
Group Partitions-Call Blocking
116
Guest Users
116
Interactive Voice Response (IVR)
117
Message Continuous Delete/Playback
117
Message Copy
117
Message Copy with Delete
117
Message Date and Time Control
117
Stratagy I&M
117
Message Length Control
117
Message Notification
118
Message Pause During Playback/Recording
118
Message Playback Control
118
Message Purging
118
Message Retrieval Control
118
Message Speed Control
118
Message Volume Control
118
Messages-New, Pending and Saved
119
Messages-Urgent
119
Multiple System Languages
119
Name (and Extension) Control
119
Networking (AMIS)
120
Paging - Office
120
Programmable Dial Actions
120
Reports
120
Ring Duration
120
Screen Advertisement
120
Shared Extensions
121
Shutdown Using the Telephone Dial Pad
121
Single-Digit Menus
121
System Administrator's Mailbox
121
Token Programming
121
Universal Ports
121
User ID Security Code
122
User ID-Variable/Fixed Length
122
Varied Sampling Rates
122
Voice Forms
122
Chapter 6 - Menus Users Menu
124
Users Menu Options
124
Create User ID Mailbox
124
Modify User ID Mailbox
125
Copy Mailbox(Es)
125
Delete Mailbox
126
Boxlist
126
Amisnodelist
126
Users Menu Field Descriptions
127
Options Screen
130
Group/Chains Screen
136
Info/Status Screen
140
Auto (Scheduling) Menu
142
How Stratagy Uses Auto Scheduling Records
142
Access/Exit the Auto (Scheduling) Menu
143
Auto Menu Options
143
Create Auto Scheduling Records
143
Modify Auto Scheduling Records
144
Disable Auto Scheduling Records
144
Auto (Scheduling) Menu Field Descriptions
145
Notify Menu
149
How Stratagy Uses Notify Records
149
Templates
150
Access/Exit the Notify Menu
150
Notify Menu Options
150
Create Notify Records/Templates
151
Modify Notify Records/Templates
151
Disable Notify Records/Templates
152
Notify Menu Field Descriptions
153
Chapter 7 - Token Programming
157
Using the Token Programming Language
157
Users Menu's Extension Field
157
Auto's Extension Field
157
Notify's Method Field
157
Singular Tokens
158
Replaced or Variable Tokens
160
Defined Tokens
163
Chapter 8 - Customization Examples Users Menu Examples
178
Using a Status User ID to Check Message Count for Multiple User Ids
178
System Paging a User for Special Callers
179
System Paging for Ring no Answer
180
Switching and Maintaining Languages (IVP8)
182
Order Shipment Information
185
Holiday Greetings-Holiday Divert Mailbox
187
Transferring a Caller Directly to a Mailbox
189
Notify Menu Examples
190
Message Waiting Light Control When Light on and off Codes Differ
190
Message Waiting Light Control When Light on and off Codes Are the same
191
Voice Notification
192
Notification to a Pager
193
Notification to a Pager on Urgent Messages Only
194
Relay Paging to a Pager
195
Emergency Lists
196
Auto Menu Examples
197
Time of Day Greetings
197
Holiday Greetings-Same Day each Year
200
Holiday Greetings-Different Day each Year
201
Extension Change
202
Unsupervised Conferencing
203
Chapter 9 - AMIS Networking
205
AMIS Mailboxes
205
Gateway Mailboxes
205
Proxy Mailboxes
206
AMIS Node
206
System Identification Number
207
Configuring Stratagy for AMIS
207
Testing AMIS
211
AMIS Operation
211
Private/Urgent Message Handling
212
Notification
212
Amisnodelist
212
Chapter 10 - System Reports
215
View System/User Activity
215
Main Menu Statistics
215
Users Menu Statistics
216
Listen to System Activity
216
Report Types
216
Log Information
216
Users Menu Information
217
Report Definitions
217
Create Report Definitions
218
Load Exist Report Definition
218
Run Report
219
View Report
220
Print Report
220
Save Report to Floppy Disk
220
Automatic Report Generation
220
Report Menu Field Descriptions
221
Chapter 11 - Maintenance, Upgrades and Troubleshooting
223
Maintenance and Upgrades
223
Tools
224
Backup Utility
225
Restore Utility
227
Upgrade Stratagy Software
228
Retrieve Trace File
229
Trace Filter Setup Screen
230
Filecopy
231
Upgrading Stratagy Voice Ports
232
Troubleshooting
232
Determine Problem
232
Initial Power up
233
Stratagy Diagnostic Utilities
234
Automatic System Recovery
236
Appendix A - Checklists/Forms Pre-Installation Company Survey
238
Appendix A - Checklist/Forms
239
Pre-Installation Checklist
239
Installation Checklist
240
Users Form
241
Auto (Scheduling) Form
242
Notify Form
243
Greeting Scripts Form
244
Appendix B - Special Greeting User ID Mailboxes
245
Record Mailbox Greetings
245
Initial Greeting Mailboxes
246
Company Greeting
246
Caller Instructions
247
Sample Initial Greetings
247
Directory Mailbox
248
How Stratagy Maintains the Directory
248
Directory Instructions
248
Operator Mailbox Greeting
249
Index
251
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