Using this Guide This guide is divided into three sections to help you find the information you need quickly and easily. Your Phone What’s in the Box ........Device Overview ........Setup and Activation Activation ..........The Basics ..........Connecting ..........Make a Call ..........
Activation If this phone was purchased at freedompop.com it is already activated. Turn it on and start using it. If this phone was NOT purchased at freedompop.com, it requires activation. Follow the steps below to activate your FreedomPop phone and service plan. ACTIVATE PHONE &...
The Basics CHARGE IT Plug the Micro USB cable into the Micro USB slot of your device and into a wall outlet. Your battery will already have some charge, but we recommend charging it during the setup process. A battery can be fully recharged in 1-3 hours. TURN IT ON After charging, press and hold the power button on the device for 3 seconds.
Connecting CONNECT TO WIFI From your "Homescreen", open “Settings”. Select “Wi-Fi”. Settings Select a Wi-Fi network from the list and tap "Connect". CONNECT GOOGLE ACCOUNT Note: This enables many phone features: calls, texts, email, app downloads, etc. Find and open “Play Store”. Play Store Sign into or create a new Google account.
Make a Call CALLING Tap the phone icon. This will bring up the dialer. Before first call, you may see a popup to choose your calling app. Select “Dialer” and check "Always" to set this as default. Defaults can be cleared in the "Settings" app. Calls can also be made from your “Contacts”...
Compose a Text TEXTING Open the “Messaging” app. Press the “Compose” button. Type the name or number of the recipient. Tap "Ok". Type your text message and press "Send". KEY BUTTONS Menu View account, add services, etc. Compose Starts a new text conversation Dialer Opens Dialer app Conversations...
More Basic Functions SELECT / CHANGE / TRANSFER PHONE NUMBER Log in to your FreedomPop Account. Go to freedompop.com/acct_manage_number.htm Follow the on-screen instructions. Note: You must select a number temporarily before transferring an existing number. VOICEMAIL Download and open the FreedomPop “Voicemail” app. Follow instructions to subscribe.
Tips and Tricks USE THESE TIPS TO GET THE MOST FROM YOUR DEVICE. HOW TO OPEN MESSAGING APP Click on icon that looks like: HOW TO UPDATE/INSTALL MESSAGING APP Open the Play Store app on your device. Select the search bar or magnifying glass icon.
Page 13
Tips and Tricks USE THESE TIPS TO GET THE MOST FROM YOUR DEVICE. HOW TO IMPORT/EXPORT CONTACTS Click on the “Contacts” or “People” icon. Press the menu button Select “import/export”. HOW TO OPTIMIZE MOBILE DATA CONNECTION Open "Settings". Locate "System Update". (Location varies by device) Select "PRL Update".
Troubleshooting ISSUE POSSIBLE CAUSE(S) Can't hear other Microphone volume is too low or party. muted. Low signal strength. Other party can't hear me. Mobile connection not optimized. Battery is empty. Phone won't turn Charger does not work. Google Services not set up. Account out of sync.
Page 15
Troubleshooting SOLUTION(S) Turn volume up / unmute microphone. Connect to Wi-Fi or move to a location with better signal. Perform PRL and Profile updates. Charge battery. Try different charger. Log in to Google Services by accessing Google Play Store. Select "Refresh activation data" in Messaging app menu. Use “Messaging”...
Contact Us GET HELP AND SUPPORT FOR YOUR DEVICE FREQUENTLY ASKED support.freedompop.com QUESTIONS EMAIL SUPPORT support@freedompop.com FORUMS forums.freedompop.com FACEBOOK facebook.com/freedompop YOUTUBE youtube.com/officialfreedompop TWITTER twitter.com/freedompop twitter.com/freedompophelp INSTAGRAM instagram.com/freedompop WEBSITE freedompop.com Check out how-to YouTube videos Channel more! QSG-MOT-XT1526...