Canon TX-2000 Online Manual page 937

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Possible causes include the following.

• Roll paper is empty in Roll 1 (Upper).

• There is remaining roll paper in Roll 1 (Upper), but because it could not be advanced, it could not be

• The roll paper has run out

Follow the steps below to replace the used roll with a new roll of the same type and size.

1. Lift up the release lever and remove the roll paper.

Removing the Upper Roll from the Printer

Removing Rolls From the Roll Holder

2. Load the new roll.

Loading Rolls on the Roll Holder

Loading the Upper Roll on the Printer

3. If no barcode was printed on the roll, specify the paper type.

Changing the Type of Paper

4. If Manage remaining roll amount is set to Barcodes in the touch screen menu and there is no

barcode printed on the paper roll, set the paper length.

Specifying the Paper Length

5. If "There is a job whose printing is not complete. Do you want to print this job?" appears on

the touch screen, tap Yes.

Printing will resume, starting from the page on which the error occurred.

• Feed stopped because the end of the paper roll is attached to the core with tape

Remove the used roll paper and insert a new roll paper.

Removing the Upper Roll from the Printer

Removing Rolls From the Roll Holder

Loading and Printing on Rolls

• Feed stopped because the remaining paper roll is too heavy

It may be helpful to change the printing mode, which will change the paper feed timing.

If using Windows, select a higher Print Quality setting under Advanced Settings in the printer driver.

If using macOS, select Quality & Media in the printer driver, and then select a higher Print Quality

Setting the Print Quality Level (Custom)

Setting the Print Quality Level (Custom) (macOS)

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Troubleshooting