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Go to www.vtechphones.com to register your product for enhanced warranty support and SN5127 latest VTech product news. Amplified Cordless Answering System with Big Buttons and Display Quick start guide...
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Congratulations on purchasing your new VTech product. Before using this telephone, please read Important safety instructions. This quick start guide provides you with basic installation and use instructions. A limited set of features are described in abbreviated form. Please refer to the online user’s manual for a full set of installation and operation instructions at www.vtechphones.com.
Table of contents Talking digits Key tone What’s in the box Caller ID announce on/off Connect and install Use caller ID to automatically Connect the telephone base 2 set date and time Install the battery Voicemail number Charge the battery Clear voicemail indicator Battery backup mode Home area code...
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Temporary ringer silencing Edit a phonebook entry Call waiting Caller ID Redial Review caller ID log entry Photo/memory speed dial Save a caller ID log entry Temporary tone dialing to the phonebook Audio Assist® Dial a caller ID log entry Equalizer Delete a caller ID log entry Find handset...
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Screen uncategorized calls Set remote access code Add a screened number to the Additional devices allow list or block list Add and register expansion Option while on a call handset Answering system Add and register photo About the built-in answering speed dial handset system and voicemail service 72 Device setup...
Connect and install Connect the telephone base If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, make sure you connect a DSL filter (not included) to the telephone wall jack.
Install the battery • Use only the rechargeable batteries provided or replacement batteries (model BT205662). • Do not use other alkaline, manganese or Ni-Cd batteries, nor other non-rechargeable batteries for operating the cordless handset. They may cause failure or malfunction of the handset or the telephone system.
Battery backup mode When there is a power failure, all handsets display Put HS on base to power base and Out of range OR No pwr at base alternately. Put a charged handset in the telephone base to back up the telephone base power for some basic phone operations for a short period of time.
Setup Date and time After you install your telephone or power returns following a power outage and battery depletion, the handset will prompt you to set the date and time, and to configure the Smart call blocker and answering system through the voice guides. Follow the steps below to set the date and time.
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HH:MM HH:MM 10:59 AM 10:59 PM Make sure you set the date and time including the year correctly; otherwise the answering system does not announce the correct day of the week for your recorded Press any number messages time stamp. Press SELECT.
Setup Voice guide to set Smart call blocker After the date and time setting is done or skipped, the cordless handset then prompts if you want to set Smart call blocker. For more details on Smart call blocker, see page 57. You can follow the voice guide to set your telephone system to allow or to screen all incoming calls, or to screen calls that do not display a phone number.
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On the cordless handset: Press 1 if you want to screen calls • If you select option 1 to screen with telephone numbers that are not calls, we recommend that saved in your Phonebook, Allow list you add the phone numbers or Star name list;...
Setup Voice guide to set answering system After the Smart call blocker setting is done or skipped, the handset will then prompt if you want to set up the answering system. This feature assists you to do the basic setup of the answering system. You can follow the voice guide to record your own announcement, set the number of rings and the message alert tone.
SOS emergency call The SOS button on the cordless handset lets you quickly call other system devices or call preset external numbers for help in an emergency. You need to set the SOS numbers before you can make external SOS calls.
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Setup How does SOS emergency call work? • To make an emergency call, press and hold SOS on the right side of the cordless handset for three seconds. The telephone base announces “Emergency mode is activated“ and the cordless handset screen shows SOS mode. The telephone then calls the preset SOS numbers in sequence until the call is answered.
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Set SOS emergency numbers HANDSET Call internal Direct memory >SOS number >Set SOS 10:15 12/25 MAME: SOS 1 SOS 1 NUMBER: Chris_ >Add 595-9511_ Scroll to select SOS 1, Press select again to Enter the number. Enter the name. SOS 2, SOS 3, SOS 4, or add an emergency Then, press Then, press...
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Setup Enable or disable internal SOS calls You can enable this setting to allow you to make emergency calls internally to other system devices before making emergency outside calls to the preset numbers. When you press and hold SOS to make an emergency call, the telephone makes an intercom call to all the registered system devices.
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Record SOS message The SOS message is played to the call receiver when you press and hold SOS on the cordless handset to make an emergency call. The default SOS message is “This is an emergency call. Please press any number key to start the conversation.” You can record your own message using the cordless handset.
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Setup Play or reset SOS message Press MENU on the handset when it is not in use. Direct memory SOS number Play annc >Set SOS >SOS message >Reset annc Scroll to SOS message, Scroll to Set SOS, and Scroll to select Play annc or Reset and then press SELECT.
Photo speed dial There are four photo speed dial memory keys 1 to 4 on the telephone base, and four direct memory keys M1 to M4 on the cordless handset. You can store the telephone numbers you wish to quick dial to the photo speed dial keys.
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Setup Photo speed dial Store a photo speed dial entry: Press MENU when the handset is not in use. Intercom >Add >Direct memory Press SELECT again to add Scroll to select M1, M2, Scroll to Direct memory, M3, or M4, and then press the speed dial number.
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• To store another photo speed dial NAME: NUMBER: entry, repeat the 595-9511_ Chris_ steps. Enter the phone number, Enter the name, and then press SELECT to save. and then press SELECT.
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Setup Photo speed dial Insert photos for speed dial keys: You can insert photos into the photo speed dial compartments, or write the contact names on the photo speed dial cards. The telephone base is shipped with protective stickers covering the photo speed dial compartments. Remove the protective sticker before use.
LCD language You can select your handset’s display language (English, French or Spanish). Press MENU when the handset is not in use. LCD LANGUAGE Set date/time >LCD language Set English as LCD language? >English >Settings Voicemail # Press SELECT to select Scroll to highlight Press SELECT to Scroll to Settings, and...
Setup Talking digits You can choose whether the digits are to be announced whenever you press the number keys. Press MENU when the handset is not in use. Reminder TALKING DIGITS >Talking digits >On Scroll to select On or Off, Scroll to Talking digits, and then press SELECT.
Key tone The cordless handset is set to beep with each key press. You can adjust the key tone volume or turn it off. If you turn off the key tone, there are no beeps when you press keys. Press MENU when the handset is not in use. KEY TONE Set date/time Clr voicemail...
Setup Caller ID announce on/off The caller ID announce feature lets you know who’s calling without having to look at the display. When you have an incoming call, the handset and/or base speaks “Call from...” and the name of the caller based on the phonebook or caller ID information. The default setting is On.
Use caller ID to automatically set date and time If you subscribe to caller ID service, you can choose to set the date and time for each incoming call by the caller ID information automatically. The default setting is On. Press MENU when the handset is not in use.
Setup Voicemail number If you subscribe to a voicemail service offered by your telephone service provider, you can save your voicemail number to for quick access. HANDSET VOICEMAIL # VOICEMAIL # 5959511_ 10:15 12/25 Press SELECT. Press and hold 1 when Enter the voicemail access number the handset is not in use.
Clear voicemail indicator Use this feature when the telephone indicates that there is new voicemail but there are none. This feature only turns off the indicators, New voicemail and . It does not delete your voicemail messages. As long as you have new voicemail messages, your telephone service provider continues to send the signal to turn on the indicators.
Setup Home area code You can program your home area code so that when you receive or dial a call within your local area, only seven digits are shown or dialed, and the telephone number is automatically stored without the area code in the caller ID log. Press MENU when the handset is not in use.
Dial mode The dial mode is preset to touch-tone dialing. If you have pulse (rotary) service, you need to change the dial mode to pulse dialing before using the telephone. Press MENU when the handset is not in use. DIAL MODE Set date/time Home area code >Touch-tone...
Setup Alarm reminder and melody You can set alarm reminders that remind you at the time intervals you have set. Press MENU when the handset is not in use. REMINDER Set SOS REMINDER 1 >Reminder 1 >Reminder >On/Off Scroll to Reminder, and Scroll to select from Press SELECT.
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Alarm reminder and melody HH:MM HH:MM ON/OFF 10:59 PM >On 12:00 AM Scroll to On and Enter the hour (HH) and minute Press SELECT. then press SELECT. (MM). Then, press any number key to change between AM and PM. Scroll to select one •...
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Setup Alarm reminder and melody You can also select the alarm reminder melody. Press MENU when the handset is not in use. REMINDER Set SOS MELODY MELODY >Reminder 1 * >Reminder >Melody >Tone 1 Scroll to Reminder, and Scroll to select the Scroll to Melody, Scroll to the desired then press SELECT.
Operate Display The battery is low and needs charging. The battery is charging. The battery is fully charged. The handset speakerphone is in use. Handset ringer is off. New voicemail received from your telephone service provider. MUTE The handset microphone is muted. HANDSET There are new caller ID log entries.
Operate Make a call Answer a call - OR - - OR - - OR - Press TALK or on the handset. Press TALK, or any dialing keys on the handset. -------------------- OR ----------------- Dial the phone number. Press on the telephone base.
End a call Speakerphone Volume On the Down cordless handset: Slide the VOL control on the cordless handset or on the telephone base: Press OFF on the ------ OR ------ handset. • to adjust the speaker volume level when on a call; or -OR- On the •...
“This is an emergency Operate call. Please press any number key to start the Make SOS emergency call conversation.“ Press and hold SOS/AUDIO ASSIST on • When the emergency the cordless handset for 3 seconds. The call is answered, the telephone base announces, “Emergency telephone plays the mode is activated“, and then starts calling...
Temporary ringer silencing Call waiting When the telephone is ringing, you can When you subscribe to call waiting service temporarily silence the ringer without from your telephone service provider, you hear an alert tone if there is an incoming disconnecting the call. The next call rings call while you are already on a call.
Operate Redial Photo/memory speed dial The last 10 numbers dialed (up to 30 digits) are If you have set any of the four photo speed dial keys on the telephone base or stored in the cordless handset. any of the four memory speed dial keys on the cordless handset, you can press the keys to quickly dial the preset number.
Temporary tone dialing Audio Assist® If you have pulse (rotary) service only, The Audio Assist feature enhances the you can switch from pulse to touch-tone clarity and loudness of your caller’s voice dialing temporarily during a call. This is on the cordless/corded handset earpiece useful if you need to send touch-tone when you are on a call, or listening to a signals to access your telephone banking...
Operate Equalizer Find handset The equalizer on the cordless handset enable To find your misplaced cordless handset, you to change the quality of the audio for press PAGE on the telephone base to make intercom paging to the handset. both handset earpiece and speakerphone to best suit your hearing.
Join a call in progress If you have two or more handsets, when you are already on an outside call with the cordless handset or the telephone base, the other handset or the telephone base can join the call. You can share an outside call with up to four devices. To join a call with the telephone base: To join a call with the cordless handset: - OR -...
Operate Intercom You can use the intercom feature for conversations between the telephone base and the cordless handset. If you have two or more cordless handsets, you can make intercom calls one handset to another or to the telephone base. Make intercom call using the cordless handset: INTERCOM TO: >HANDSET 2...
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>Handset 1 Handset 2 • If you have other registered devices or have two or more handsets, choose the device to call. • To answer the intercom call on the destination device, press TALK, or any dialing keys on the handset, or press on the telephone base.
Operate Call transfer using Intercom Use the intercom feature to transfer an outside call using the cordless handset. If you have two or more handsets, you can also share an outside call with another handset or the telephone base. When on a call with your cordless handset, press MENU. Intercom >Intercom Phonebook...
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Transfer call: Share call: End call: Press MENU. Press MENU. Press TALK. >Transfer Transfer Share call >Share call Press TALK to end the intercom call and continue the outside call with your handset. Press SELECT to select Scroll to Share call, and then press Transfer.
Phonebook The phonebook can store up to 50 entries, which are shared by all handsets. Each entry may consist of a telephone number with up to 30 digits, and a name with up to 15 characters. Add a phonebook entry HANDSET 595-9511_ EDIT NUMBER...
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ENTER NAME ENTER NAME EDIT NUMBER Mike Smith_ 800-595-9511_ Press SELECT. Press SELECT. Enter the name - OR - 1. Press MENU on the cordless handset when the telephone is not in use. 2. Scroll to Phonebook, and then press SELECT. 3.
Phonebook Review phonebook entry Press MENU when the handset is not in use. Smart call blk >Review Mike Smith >Phonebook Add contact 800-595-9511 Scroll to browse Scroll to Phonebook, Press SELECT to through the entries. and then press SELECT. select Review.
Dial a phonebook entry Delete a phonebook entry Review the phonebook Review the phonebook entries, and when entries, and when your your desired entry shows on the handset desired entry shows on the screen: handset screen: Mike Smith Mike Smith Mike Smith Delete contact? 800-595-9511...
Phonebook Save a redial entry to the phonebook Press and hold REDIAL when the cordless handset is not in use. ENTER NAME ENTER NAME REDIAL #1/10 EDIT NUMBER Mike Smith_ 595-9511 800-595-9511_ Scroll to browse through Edit the phone number Enter the name.
Edit a phonebook entry Review the phonebook entries, and when your desired entry shows on the handset screen: Mike Smith EDIT NUMBER EDIT NUMBER 595-9511 800-595-9511_ 595-9511_ 09:15 11/30 Edit the number. Press SELECT. Press SELECT. EDIT NAME EDIT NAME Mike Smith_ Mike Smiths_ Edit the name.
Caller ID If you subscribe to caller ID service, information about each caller appears after the first or second ring. The caller ID log stores up to 50 entries. Each entry has up to 24 digits for the phone number and 15 characters for the name. Review caller ID log entry Press MENU when the cordless handset is not in use.
Save a caller ID log entry to the phonebook When your desired caller ID log entry shows on the handset screen: Mike Smith SAVE TO EDIT NUMBER 595-9511 >Phonebook 595-9511_ 09:15 11/30 Edit the number if necessary. Press MENU. Press SELECT. EDIT NAME EDIT NUMBER EDIT NAME...
Caller ID Dial a caller ID log entry Delete a caller ID log entry Review the caller ID log entries, Review the caller ID log entries, and and when your desired entry when your desired entry shows on shows on the handset screen: the handset screen: Mike Smith Mike Smith...
Smart call blocker* If you have subscribed to caller ID service, then you can use the Smart call blocker feature to screen incoming calls. Smart call blocker is on, once you install your telephone. It allows all incoming calls to get through and ring by default. You can change the Smart call blocker settings to screen incoming calls.
Smart call blocker Call categories Calls are classified into four categories. Smart call blocker handles the calls in the following ways: Call category Call control Welcome calls Allow • Numbers saved in allow list. The telephone rings when there is an incoming call with •...
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Call category Call control Calls without numbers Option 1: Screening with caller name If you have selected this option, the telephone plays the screening • Numbers that are “out of announcement, and then ask the caller to say his/her name before area”...
Smart call blocker Set Smart call blocker on/off HANDSET >SCB On/Off SCB ON/OFF Block list >On 10:15 12/25 Press SELECT to select Scroll to On or Off, and Press CALL BLOCK when then press SELECT. SCB On/Off. the handset is not in use.
Set welcome calls Add allow list entry Add numbers to the allow list that you want to allow their calls to get through to you. The allow list stores up to 200 numbers. Press CALL BLOCK when the handset is not in use. ENTER NUMBER 595-9511_ Review...
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Smart call blocker Set welcome calls Add star name entry Add names (up to 15 characters) of organizations like schools, medical offices, and pharmacies that use robocalls to communicate important information to you. Their calls will get through to you. The star name list stores up to 10 names. Press CALL BLOCK when the handset is not in use.
Set welcome calls Save a caller ID log to the allow list Review the caller ID log entries: 1. Press MENU when the handset is not in use. 2. Scroll to Caller ID log, and then press SELECT. 3. Press SELECT to select Review. EDIT NUMBER 595-9511_ EDIT NAME...
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Smart call blocker Set welcome calls Save a caller ID log to the star name list Review the caller ID log entries: 1. Press MENU when the handset is not in use. 2. Scroll to Caller ID log, and then press SELECT. 3.
Set unwelcome calls Add block list entry Add numbers to the block list that you want to prevent their calls from ringing through. The block list stores up to 1,000 entries. Press CALL BLOCK when the handset is not in use. ENTER NUMBER 595-9511_ Review...
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Smart call blocker Set unwelcome calls Save a caller ID log to the block list Review the caller ID log entries: 1. Press MENU when the handset is not in use. 2. Scroll to Caller ID log, and then press SELECT. 3.
Control calls without numbers Use this setting to control “out of area” calls or calls with numbers that are set to “Private”. You can choose to allow or reject these calls directly. You can also choose to screen them with or without learning the callers’ names before you decide whether to answer or reject these calls.
Smart call blocker Control uncategorized calls Use this setting to control calls with numbers that are not in your phonebook, allow list or block list, or have no caller ID number display. You can choose to allow or reject these calls directly.
Screen calls without numbers If Smart call blocker is on, and you have set to screen calls without numbers and ask for The telephone is Smart call blk caller’s name, the telephone will not ring playing the screening Screening... when receiving calls without numbers. It announcement to the plays the screening announcement to the caller.
Smart call blocker Screen uncategorized calls If Smart call blocker is on, and you have set to The telephone Smart call blk screen uncategorized calls and ask for caller’s is playing the Screening... name, the telephone will not ring when receiving screening the calls.
Add a screened number to the allow list or block list When the telephone announces the screening options after you pick up a screened call: “To answer the call, press 1. To answer and always allow this number, press 2. To block this number, press 3.
Answering system About the built-in answering system and voicemail service For message recording, your telephone has a built-in answering system, and it also supports voicemail service offered by your telephone service provider (subscription is required, and fee may apply). Built-in answering system VS Voicemail service Built-in answering system Voicemail service Telephone system...
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Built-in answering system Voicemail service Telephone base Server or System Storage • Handset - • Handset - Display new XX New messages messages and New voicemail • Press on the telephone base; OR • Press and hold on the • Press MENU, and then dialpad, and enter an access select Play messages on the Retrieve messages...
Answering system Set number of rings You can set your answering system HANDSET Play messages to answer calls at least two rings >Answering sys earlier than your voicemail service. For example, if your voicemail service answers after six rings, set 10:15 12/25 your answering system to answer...
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Set number of rings Voice guide Call screening # OF RINGS >Ans sys setup ># of rings >4 Scroll to Ans sys setup, Scroll to # of rings, and Select 6, 5, 4, 3, 2 or Toll saver, and then press SELECT. then press SELECT.
Answering system Message playback On the telephone base: On the cordless handset: HANDSET >Play messages Answering sys 10:15 12/25 - OR - Press MENU when the Press SELECT to select handset is not in use. Play messages. While playing back a message on the telephone base, you can press to reduce the playback speed.
Skip a message Repeat the playing message On the telephone base: If you are using the cordless handset to play messages, you can skip a message. On the cordless handset: - OR - On the cordless handset:...
Answering system Play the previous message Delete a message On the telephone base: When message is playing: On the telephone base: Press REPEAT twice. -------------------- OR ---------------------- - OR - On the cordless handset: On the cordless handset: Press 4 twice.
Delete all messages On the telephone base: Press CALL BLOCK/DELETE twice. On the cordless handset: Press MENU when the handset is not in use. Announcement Play messages Delete all >Delete all old >Answering sys old messages? Scroll to Answering sys, Scroll to Delete all old, Press SELECT again then press SELECT.
Answering system Remote access You can reach your answering system remotely by dialing your home telephone number from any touch-tone telephone. A two-digit security code is required. The preset code is 19. You can set the code from 00 to 99. Command Description To access your answering Play all messages.
Set remote access code You can set your own remote access code from 00 to 99. Press MENU when the handset is not in use. Play messages # of rings Voice guide >Answering sys >Remote code >Ans sys setup Scroll to Answering sys, Scroll to Ans sys setup, Scroll to Remote code, and then press SELECT.
Additional devices Add and register expansion handset You can add new cordless handsets (SN5107, purchased separately) to expand your telephone system. Your telephone base supports a maximum of four cordless handsets. Additional handsets are assigned with numbers in sequential order. Charge the new handset without interruption for at least 30 minutes before registering it to the telephone base.
Add and register photo speed dial handset You can add a new photo speed dial handset (SN5307, purchased separately) to your telephone system. The SN5307 cordless photo speed dial handset lets you quickly dial one of the four preset numbers by just pressing the photo speed dial key. If you have already set the photo speed dial keys 1, 2, 3 and 4 on the telephone base, the same numbers will be automatically set for the dial keys of your newly registered photo speed dial handset.
Additional devices Device setup You can add VTech compatible Cordless audio doorbell, ULE Cordless remote ringer and ULE Wearable home SOS pendant (SN7021, SN7014 and SN7022, all purchased separately) to your telephone system. The Cordless audio doorbell (SN7021) helps you get notified at your telephone system upon visitors’...
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• You need to register your newly purchased devices to the telephone base before use. • Make sure the new devices are powered on with batteries or AC power before registering them to the telephone base. Add and register a new device Remote ringer Press and hold the pair button on the...
Additional devices Audio doorbell (Model SN7021 , purchased separately) If you have purchased and registered an Cordless audio doorbell (SN7021) to the telephone base, the Doorbell sub-menu option appears in the Set device menu of the cordless handset. You can set up your Cordless audio doorbell, for example, set the chime volume and tone, and divert doorbell calls to a preset number.
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>Chime CHIME CHIME VOLUME Record DB call >Chime volume >Volume 5 Press SELECT to Press SELECT again to Scroll to select from select Chime. select Chime volume. Volume 1 to Volume 5, or select Off, and then press SELECT.
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Additional devices Audio doorbell (Model SN7021 , purchased separately) Set chime tone Press MENU when the handset is not in use. Settings Check signal >Set device >Doorbell Scroll to Set device, and Scroll to Doorbell, and then press SELECT. then press SELECT.
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>Chime CHIME CHIME TONE Record DB call >Chime tone >Tone 1 Press SELECT to Press SELECT again to Scroll to select from select Chime. select Chime tone. Tone 1 to Tone 5, or select Off, and then press SELECT.
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Additional devices DOORBELL 1 Audio doorbell (Model SN7021 , purchased separately) is ringing When a visitor presses your audio doorbell, all your devices chime and the handset screen show Doorbell X is ringing. Answer a doorbell call Decline a doorbell call Using a cordless handset: Using a cordless handset: Using the telephone base:...
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Record doorbell call You can record conversations between you at the telephone and the visitor at your door, after you answer the doorbell call with the telephone. Press MENU on the handset when it is not in use. Check signal Settings Chime >Doorbell...
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Additional devices Audio doorbell (Model SN7021 , purchased separately) You can divert all doorbell calls to a preset external number, or decline a doorbell call and forward the doorbell call to the preset external number. Set call divert number Press MENU on the handset when it is not in use. Check signal Settings Record DB call...
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When a visitor presses the doorbell and the doorbell call is diverted to the preset number, the call receiver of the preset number hears the message “This is a diverted call from doorbell. Please press any number key to start the conversation.“...
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Additional devices Audio doorbell (Model SN7021 , purchased separately) You can set your audio doorbell to divert all doorbell calls to the preset external number when visitors press the doorbell. Set auto call divert to preset number Press MENU on the handset when it is not in use. Settings Check signal >Set device...
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To cancel all call diverts to the preset number: 1. Repeat from step 1 to step 5. 2. Then, at step 6, scroll to Off and then press SELECT. DIVERT MODE >Divert mode Record DB call >Auto divert Preset number >Dbell divert Scroll to Auto divert, Scroll to Dbell divert, and...
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Additional devices Audio doorbell (Model SN7021 , purchased separately) You can also set up call divert to the preset number, only when you press OFF on your handset to decline the doorbell call. Set declined call divert to preset number Press MENU on the handset when it is not in use.
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To cancel all call diverts to the preset number: 1. Repeat from step 1 to step 5. 2. Then, at step 6, scroll to Off and then press SELECT. >Divert mode DIVERT MODE Record DB call Preset number >Decline divert >Dbell divert Scroll to Decline divert, Scroll to Dbell divert, and...
Additional devices Test device signal strength Before you mount any of your devices (SN7014/SN7021/SN7022, all puchased separately), follow the instructions below to check the signal strength between the device and the telephone base. Make sure you mount the device in a location where the signal strength is good. Press MENU on the handset when it is not in use.
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When the handset displays Awaiting signal: DEVICES >RINGER 2 DEVICES DEVICES >DOORBELL 1 >PENDANT 3 Awaiting signal Awaiting Awaiting signal signal For remote ringer, the - OR - telephone checks the signal automatically after selecting the RINGER X Press the chime button Press the CANCEL button on the handset.
Additional devices Device monitoring If there are additional devices registered to the telephone base, the names of the registered devices appear in the Devices menu of the cordless handset. You can view the current status of each of the registered devices and check whether they are active, inactive, or with low battery.
Deregister handsets If you want to replace a cordless handset, you must deregister all the handsets, and then individually register each handset to the telephone base. Immediately press PAGE When the telephone is not in use, press and hold again while the light is still PAGE on the telephone base for about five seconds flashing.
United States of America and Canada. liquid intrusion; What will VTech do if the Product is not free from defects in Product that has been damaged due to repair, alteration or materials and workmanship during the limited warranty period modification by anyone other than an authorized service...
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In no event shall VTech be liable for any indirect, repair activity. You must pay for the cost of repair and return shipping...