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VTech SN5147 User Manual
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VTech SN5147 User Manual

Amplified corded/cordless answering system with big buttons and display
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SN5147
Amplified
Corded/Cordless Answering System
with Big Buttons and Display
BC
User's manual

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Table of Contents
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Summary of Contents for VTech SN5147

  • Page 1 Go to www.vtechphones.com to register your product for enhanced warranty support and latest VTech product news. SN5147 Amplified Corded/Cordless Answering System with Big Buttons and Display User’s manual...
  • Page 2 Please review this manual thoroughly to Unplug this product from the wall outlet ensure proper installation and operation before cleaning. Do not use liquid or of this innovative and feature rich VTech aerosol cleaners. Use a damp cloth for product. cleaning.
  • Page 3 11. To reduce the risk of electric shock, do not containing concentrations of flammable disassemble this product, but take it to or flame-supporting gases, unless there an authorized service facility. Opening or is adequate ventilation. A spark in such removing parts of the telephone base or an environment could create a fire or handset other than specified access doors explosion.
  • Page 4 • Do not open or mutilate the battery. you should not think of cordless telephone Released electrolyte is corrosive and may conversations as being as private as those on cause burns or injury to the eyes or skin. The corded telephones. electrolyte may be toxic if swallowed.

  • Page 5: Table Of Contents

    Table of contents Photo speed dial ........18 Store a photo speed dial entry ....19 What’s in the box ........1 Insert photos for speed dial keys .... 19 Overview ..........2 Dial a speed dial number ......20 Telephone base overview ......2 Alarm reminder and melody ....
  • Page 6 Memory match ........... 32 Use the built-in answering system and voicemail service .......57 Missed call indicator ........32 Retrieve voicemail from telephone Dial a caller ID log entry ......32 service ..........57 Save a caller ID log entry to the Retrieve voicemail ........

  • Page 7: What's In The Box

    What’s in the box Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. • To purchase a replacement battery or power adapter, visit our website at www.vtechphones.com or call 1 (800) 595-9511.

  • Page 8: Overview

    Overview • Delete the playing message. Telephone base overview • Press twice to delete all old messages. • Repeat a message. • Press twice to play the previous message. • Press to slow down the message playback. • Play messages. •...
  • Page 9 10 – • Adjust the listening volume during message playback. • Adjust the base ringer volume while idle. 11 – • Press to redial the last number. 12 – • Switch to tone dialing temporarily during a call. • Insert a dialing pause while dialing. 18 –...

  • Page 10: Handset Overview

    Handset overview • Press to call the preset speed dial memory number 2. • Press to call the preset speed dial memory number 3. • Press to call the preset speed dial memory number 4. 6 – • Show the menu. •...

  • Page 11: Charger Overview

    • Delete digits or characters when entering numbers or names. 11 – • Set or dial your voicemail number. 15 – CHARGE light • On when the handset is charging. 12 – 16 – Visual ringer indicator • Scroll up while in a menu, or in the •...

  • Page 12: Display Icons Overview

    Display icons overview Telephone base lights overview The battery icon flashes when Visual ringer • Flashes when the telephone the battery is low and needs indicator base is ringing. charging. • On when the telephone is in use, or when the answering The battery icon animates system is answering an when the battery is charging.

  • Page 13: Connect

    Connect Connect the charger You can choose to connect the telephone base for desktop usage or wall mounting. • Use only the adapters provided. • Make sure the telephone is not connected to the switch controlled electric outlet. • The adapter’s prongs are not designed to hold the weight of the telephone.
  • Page 14 3. Slide the handset tab upward. Rotate 4. Align the mounting studs on the the handset tab by 180 degrees. The mounting plate with the mounting protruding edge of the handset tab holes on the bracket and press the holds the corded handset in place telephone base down until it clicks when the telephone is mounted on securely into place.

  • Page 15: Install And Charge The Battery

    Install and charge the battery Charge the handset battery Place the handset in the charger to charge. Install the battery Install the battery as shown below. • Use only the rechargeable batteries 12 hrs provided or replacement batteries (model BT205662). •...

  • Page 16: Line Power Mode (No Ac Power)

    Line power mode (no AC power) Battery Battery Action indicators status This telephone provides minimal functionality during a power failure. The screen The battery Charge is blank, or has no or without When AC power is not available, the displays Place very little interruption cordless handset screen is blank and many...

  • Page 17: Before Use

    Before use Check for dial tone Press TALK. If you hear a dial tone, the After you install your telephone or power installation is successful. returns following a power outage, the If you do not hear a dial tone: cordless handset will prompt you to set the •...

  • Page 18: Configure Your Telephone

    Configure your telephone SOS emergency call The AUDIO ASSIST/SOS button on the Use the handset menu cordless handset can function as SOS 1. Press MENU on the cordless handset in emergency button. It lets you quickly idle mode to enter the main menu. page other system devices and call 2.

  • Page 19: How Does Sos Emergency Call Work

    How does SOS emergency call • When none of the preset SOS numbers answer, the telephone re-calls the work? preset SOS numbers in sequence until • To make an emergency call, press the call is answered. The telephone and hold AUDIO ASSIST/SOS on the will call all the preset SOS numbers for right side of the cordless handset for 3 times before aborting the operation...

  • Page 20: Enable Or Disable Internal Sos Alert

    Enable or disable internal SOS alert 5. Speak towards the handset microphone. Press 5 when you finish Internal SOS alert is enabled by default. recording. The handset announces When you press and hold the AUDIO “Recorded.” ASSIST/SOS button to make an emergency call, the telephone pages all registered Play or reset SOS message system devices for 20 seconds.

  • Page 21: Ringer Volume

    Ringer volume Set date and time You can set the ringer volume level of the cordless handset and telephone base to • Make sure you set the date and time one of five levels or turn the ringer off. including the year correctly; otherwise the 1.

  • Page 22: Caller Id Announce

    Caller ID announce Set voicemail number The caller ID announce feature lets you If you subscribe to a voicemail service know who’s calling without having to look offered by your telephone service at the display. When you have an incoming provider, you can save your voicemail call, the handset and/or the telephone number to...

  • Page 23: Key Tone

    Key tone Home area code The cordless handset is set to beep with You can program your home area code each key press. You can adjust the key tone so that when you receive or dial a call volume or turn it off. If you turn off the key within your local area, only seven digits tone, there are no beeps when you press are shown or dialed, and the telephone...

  • Page 24: Dial Mode

    Photo speed dial Dial mode The dial mode is preset to touch-tone There are eight photo speed dial direct dialing. If you have pulse (rotary) service, memory keys 1 to 8 on the telephone you need to change the dial mode to base, and four direct memory keys M1 to pulse dialing before using the telephone.

  • Page 25: Store A Photo Speed Dial Entry

    Store a photo speed dial entry Insert photos for speed dial keys 1. Press MENU on the cordless handset in You can insert photos into the photo speed idle mode to enter the main menu. dial compartments on the telephone base, or write the contact names on cards and 2.

  • Page 26: Dial A Speed Dial Number

    Alarm reminder and melody Dial a speed dial number The reminder feature helps remind you Using the telephone base: of important events. You can set alarm 1. Lift the corded handset. reminders that remind you at specific 2. Press one of the photo speed dial times, once, daily, or at weekdays or keys on the telephone base to dial the weekends.

  • Page 27: Turn Off A Reminder

    Turn off a reminder Rename reminders 1. Press MENU on the cordless handset in You can rename the reminders to give idle mode to enter the main menu. them names that are meaningful to you. 2. Press q or p to choose Reminder and 1.

  • Page 28: Telephone Operations

    Telephone operations Make a call Using a cordless handset: Telephone base control key panel: • Press TALK or , and then dial the telephone number. • The screen shows the elapsed time as you talk (in hours, minutes and seconds). •...

  • Page 29: Make Sos Emergency Call

    Make SOS emergency call Cancel SOS emergency call: You can cancel an SOS emergency call at Using a cordless handset: any time. • Press and hold AUDIO ASSIST/SOS on • Press TALK or CANCEL on the handset; the cordless handset for 3 seconds. The telephone base announces, “Emergency •...

  • Page 30: Handset Speakerphone

    Handset speakerphone Equalizer During a call, press to switch between The equalizer on the cordless handset and speakerphone and normal handset use. telephone base enable you to change the quality of the audio for both handset When the speakerphone is active, the earpiece and speakerphone to best suit cordless handset displays Speaker.

  • Page 31: Audio Assist

    Audio Assist Join a call in progress ® The Audio Assist feature enhances the When you are already on an outside call clarity and loudness of your caller’s voice with the cordless handset or the telephone on the cordless/corded handset earpiece base, the other handset or the telephone when you are on a call, or listening to a base can join the call.

  • Page 32: Chain Dialing

    Chain dialing Find handset Use this feature to initiate a dialing You can use the Page/Intercom feature to sequence from numbers stored in the find your misplaced cordless handset. phonebook or caller ID log or redial while To start intercom paging: you are on a call.

  • Page 33: Redial List

    Redial list Intercom The cordless handset stores the last 10 You can use the intercom feature for telephone numbers dialed. Entries are conversations between the telephone base shown in reverse chronological order. and the cordless handset. If you have two When there are already 10 entries, the or more cordless handsets, you can make oldest entry is deleted to make room for...

  • Page 34: Answer An Incoming Call During An Intercom Call

    Answer an incoming call during an 2. To answer the intercom call on the destination handset, press TALK or intercom call . The cordless handset displays When you receive an outside call during Intercom. an intercom call, there is an alert tone. -OR- •...

  • Page 35: Phonebook

    Phonebook 2. To answer the intercom call on the destination handset, press TALK or The phonebook can store up to 50 entries, . The cordless handset displays which are shared by all handsets. Each Intercom. entry may consist of a telephone number -OR- with up to 30 digits, and a name with up to To answer the intercom call on the...

  • Page 36: Review A Phonebook Entry

    Save a redial entry to the While entering names and numbers, you can: phonebook • Press DELETE to backspace and erase a 1. Press and hold REDIAL when the digit or character. cordless handset is not in use. • Press and hold DELETE to erase the 2.

  • Page 37: Edit A Phonebook Entry

    Caller ID Edit a phonebook entry 1. Search for the desired entry in the If you subscribe to caller ID service, phonebook (see Review a phonebook information about each caller appears after entry or Alphabetical search). the first or second ring. If you answer a call 2.

  • Page 38: Memory Match

    Memory match Dial a caller ID log entry When the incoming telephone number • Review the caller ID log entries, and matches the last seven digits of a when your desired entry shows on telephone number in your phonebook, the handset screen, press TALK on the the screen displays the stored name of the handset to dial.

  • Page 39: Delete The Caller Id Log Entries

    Smart call blocker * Delete the caller ID log entries 1. Review the caller ID log entries. If you have subscribed to caller ID service, then you can use the Smart call blocker 2. When the desired caller ID log entry feature to screen incoming calls.

  • Page 40: Call Categories

    Call categories Call category Call control Calls are classified into four categories. Calls without Option 1: Screening with Smart call blocker handles the calls in the numbers caller name following ways: If you have selected this Numbers that option, the telephone are “out of Call category Call control...

  • Page 41: Set Smart Call Blocker On/Off

    Set welcome calls • Smart call blocker is set to on, and to allow Add allow list entry: all incoming calls by default. When Smart call Add numbers to the allow list that you want blocker is on, the first ring of all incoming to allow their calls to get through to you.
  • Page 42 Save a caller ID log to allow list: Edit an allow list entry 1. Press MENU on the cordless handset in 1. Search for the desired entry in the allow list (see Review allow list entry). idle mode to enter the main menu. 2.
  • Page 43 Delete all allow list entries: Add star name list entry: 1. Press CALL BLOCK on the cordless Add names (up to 15 characters) of handset when it is not in use. organizations like schools, medical offices, and pharmacies that use robocalls to -OR- communicate important information to Press MENU to enter the main menu...
  • Page 44 Save a caller ID log to star name list: Delete star name list entry: 1. Press MENU on the cordless handset in 1. Press CALL BLOCK on the cordless idle mode to enter the main menu. handset when it is not in use. 2.

  • Page 45: Set Unwelcome Calls

    Set unwelcome calls Save a caller ID log to block list: 1. Press MENU on the cordless handset in Add block list entry: idle mode to enter the main menu. Add numbers to the block list that you 2. Press q or p to scroll to Caller ID log, want to block them from calling.
  • Page 46 Edit a block list entry Delete all block list entries: 1. Press CALL BLOCK on the cordless 1. Search for the desired entry in the allow list (see Review block list entry). handset when it is not in use. 2. When the desired entry appears, press -OR- SELECT.

  • Page 47: Control Calls Without Numbers

    Control calls without numbers 4. If you select Screening, press q or p to choose one of the following Use this setting to control “out of area” options, and then press SELECT. calls or calls with numbers that are set to “Private”.

  • Page 48: Control Uncategorized Calls

    Control uncategorized calls 4. If you select Screening, press q or p to choose one of the following Use this setting to control calls with options, and then press SELECT. numbers that are not in your phonebook, • w/Caller name - ask the caller to allow list or block list, or have no caller ID say his/her name before the call number display.

  • Page 49: Screening Announcements

    Screening announcements 3. Press q or p to scroll to Play annc, and then press SELECT. If you have set to screen calls without 4. Press q or p to scroll to w/ Caller numbers and/or screen uncategorized name, and then press SELECT. calls, the callers of one or all of the following incoming call categories will Play announcement of screening...

  • Page 50: Voice Guide To Set Smart Call Blocker

    Reset all your screening Voice guide to set Smart call announcements: blocker 1. Press CALL BLOCK on the cordless This feature is an easy and alternative way handset when it is not in use. for you to do the basic setup of Smart call -OR- blocker.

  • Page 51: Screen Calls Without Numbers

    Screen calls without numbers • If you receive a call waiting call without number while on a call, Smart call blocker If Smart call blocker is on, and your will not screen the new call. You can press telephone is set to screen calls without TALK or on the cordless handset to take number, the telephone will not ring when...

  • Page 52: Screen Uncategorized Calls

    Screen uncategorized calls Forward a screened call to the answering system: If Smart call blocker is on, and your • Press 4 on the handset or telephone telephone is set to screen uncategorized base to to forward the call to the calls, the telephone will not ring when answering system.
  • Page 53 Options for screened uncategorized • While a call is being screened, you can press TALK or on the cordless handset to stop calls screening and answer the call. 1. When the telephone starts ringing, • When the telephone rings and announces and the screen displays Screened the caller’s name after screening a call, you call, press TALK or...

  • Page 54: Option While On A Screened Call

    Sound settings End a screened call: • If you do not want to take the call, press on the cordless handset to end the Key tone call. The cordless handset is set to beep with Option while on a screened call each key press.

  • Page 55: Handset And Base Ringer Volume

    Handset and base ringer volume Temporary ringer silencing You can adjust the cordless handset and When the telephone is ringing, you can telephone base ringer volume levels, or temporarily silence the ringer without turn the ringer off. disconnecting the call. The next call rings normally at the preset volume.

  • Page 56: About The Built-In Answering System And Voicemail Service

    About the built-in answering Set your built-in answering system and voicemail service system For message recording, your telephone The answering system can record and has a built-in answering system, and it also store up to 99 messages. Each message supports voicemail service offered by your can be up to three minutes in length.

  • Page 57: Default Announcement

    To turn on or off with the cordless Play the announcement handset: 1. Press MENU on the cordless handset in idle mode to enter the main menu. 1. Press MENU on the cordless handset in idle mode to enter the main menu. 2.

  • Page 58: Voice Guide To Set Answering System

    Voice guide to set Answering Set number of rings system You can set the answering system to answer an incoming call after two, three, This feature is an alternative way for you four, five or six rings; or toll saver. to do the basic setup of the answering system.

  • Page 59: Set Number Of Rings

    Use your built-in answering Turn the call screening on or off system You can hear incoming messages at the telephone base while they are being recorded. New message indication 1. Press MENU on the cordless handset in When there are new answering system idle mode to enter the main menu.

  • Page 60: Use Your Built-In Answering System

    Message playback • Press DELETE to delete the playing message. The handset announces, If you have new messages, the telephone “Message deleted,” and then advances plays only the new messages (oldest to the next message. first). If there are no new messages, •...

  • Page 61: Delete All Messages

    Delete all messages Call screening You can only delete old (reviewed) To screen a call at the telephone base: messages. You cannot delete new If the answering system and call screening messages until you review them. You are on, the announcement and the cannot retrieve deleted messages.

  • Page 62: Record, Play Or Delete Memos

    Use the built-in answering Record, play or delete memos system and voicemail service Memos are your own recorded messages used as reminders for yourself or others You can use your answering system and using the same answering system. You can voicemail service together by setting record your own memos using a system your answering system to answer before...

  • Page 63: Retrieve Voicemail From Telephone

    Retrieve voicemail from 3. Press q or p to choose Voicemail # and then press SELECT. telephone service 4. Use the dialing keys to enter the Voicemail is a feature available from most voicemail number (up to 30 digits). telephone service providers. It may be 5.

  • Page 64: Turn Off The New Voicemail Indicators

    Remote access • If you do not press any key within 20 A two-digit security code is required to seconds, the remote access call automatically access the answering system remotely disconnects. from any touch-tone telephone. The preset • When the answering system memory is full, code is 19.

  • Page 65: Expand Your Telephone System

    Expand your telephone Add and register photo speed dial handset system You can add a new photo speed dial Add and register expansion handset (SN5307, purchased separately) to your telephone system. The SN5307 handset cordless photo speed dial handset lets you You can add new cordless handsets quickly dial one of the four preset numbers (SN5107, purchased separately) to expand...

  • Page 66: Device Setup

    Device setup Add and register a new device You can add VTech compatible Cordless audio doorbell, ULE Cordless extension • You need to register your newly purchased ringer and ULE Wearable home SOS devices to the telephone base before use.
  • Page 67 To register an Audio doorbell: To register a Wearable home SOS pendant: 1. When the telephone is not in use, press and hold PAGE at the telephone 1. When the telephone is not in use, base for about five seconds until the press and hold PAGE at the telephone visual ringer indicator light turns on.

  • Page 68: Audio Doorbell

    Audio doorbell Answer, decline or record a doorbell call (Model SN7021 , purchased When a visitor presses your Audio separately) doorbell, all your devices chime and the handset screen shows Doorbell X is If you have purchased and registered an ringing.

  • Page 69: Doorbell Call

    Record a doorbell call Divert doorbell calls You can record conversations between You can divert all doorbell calls to a preset you at the telephone and the visitor at your external number, or decline a doorbell call door, after you answer the doorbell call and forward the doorbell call to the preset with the telephone.

  • Page 70: Divert Doorbell Calls

    Set auto call divert to preset number Cancel all call diverts 1. Press MENU on the cordless handset in To cancel all call diverts to the preset idle mode to enter the main menu. number: 2. Press q or p to choose Set device 1.

  • Page 71: Test Device Signal Strength

    Test device signal strength Test Audio doorbell’s signal strength You can check the signal strength of 1. Press MENU on the cordless handset in your devices (SN7014/SN7021/SN7022, idle mode to enter the main menu. all purchased separately), for example, 2. Press q or p to choose Set device before mounting it.

  • Page 72: Test Sos Pendant's Signal Strength

    Device monitoring Test SOS pendant’s signal strength 1. Press MENU on the cordless handset in If there are additional devices registered idle mode to enter the main menu. to the telephone base, the names of the 2. Press q or p to choose Set device registered devices appear in the Devices and then press SELECT.

  • Page 73: Rename A Device

    Screen messages Rename a device You can rename a device. An incoming call is 1. Press MENU on the cordless handset in Blocked call blocked. idle mode to enter the main menu. There are no call Block list 2. Press q or p to choose Devices and block entries.
  • Page 74 The answering The telephone base Less than 3 Out of range system recording has lost power, or OR no pwr at time is less than three the handset is out of base minutes. range. An extension phone, The handset is on a Line in use Phone or one of the...
  • Page 75 An entry has been There are new Saved to XX New added to the block messages. block list messages list. The handset is ** Paging ** An entry has been Saved to being paged by the added to the star star name telephone base.

  • Page 76: General Product Care

    General product care Frequently asked questions Below are the questions most frequently Taking care of your telephone asked about the cordless telephone. If you Your telephone contains sophisticated cannot find the answer to your question, electronic parts, so it must be treated with visit our website at care.
  • Page 77 I cannot dial Make sure there is a dial There is The handset may be out of out. tone before dialing. It interference range. Move it closer to the is normal if the handset during a telephone base. takes a second or two telephone If you subscribe to high- to synchronize with the...
  • Page 78 The telephone Caller ID is a subscription The answering Make sure that the does not service. You must subscribe system does answering system is on. receive caller to this service from your not answer If toll saver is activated, the ID or the telephone service provider after the...
  • Page 79 System You may have set Smart Blocking all If you want to block screens all my call blocker to screen calls unknown calls. all unknown calls with incoming calls. without numbers and numbers that are not in uncategorized calls. The your directory or allow telephone asks callers to list, change the settings to...

  • Page 80: The Rbrc® Seal

    The RBRC® seal on the nickel-metal not respond code. to remote hydride battery indicates that VTech Make sure you are commands. Communications, Inc. is voluntarily calling from a touch-tone telephone. When dialing participating in an industry program to...

  • Page 81: Fcc, Acta And Ic Regulations

    FCC, ACTA and IC regulations (2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of FCC Part 15 communications may not be ensured when NOTE: This equipment has been using this telephone. tested and found to comply with To ensure safety of users, the FCC has the requirements for a Class B digital established criteria for the amount of...
  • Page 82 FCC Part 68 and ACTA If this equipment is malfunctioning, it must be unplugged from the modular jack until This equipment complies with Part 68 the problem has been corrected. Repairs of the FCC rules and with technical to this telephone equipment can only be requirements adopted by the made by the manufacturer or its authorized Administrative Council for Terminal...

  • Page 83: California Energy Commission Battery Charging Testing Instructions

    California Energy Commission Industry Canada battery charging testing This device contains licence-exempt transmitter(s)/receiver(s) that comply instructions with Innovation, Science and Economic Development Canada’s licence-exempt This telephone is set up to comply with the energy-conserving standards right out of RSS(s). Operation is subject to the the box.

  • Page 84: For C-Ul Compliance Only

    être département de service à la clientèle obstruées en plaçant l’appareil sur de VTech dans les cas suivants : un lit, divan, tapis ou autre surface • Lorsque le cordon d’alimentation est similaires. Ne placez pas cet appareil à...
  • Page 85 • Si l’appareil a été exposé à une où l’on utilise de l’oxygène médical source d’humidité telle que la pluie sans ventilation adéquate; des gaz ou l’eau. industriels (dissolvants de nettoyage, des vapeurs d’essence, etc.); une fuite • Si le produit ne fonctionne pas de gaz naturel, etc.
  • Page 86 Pile • Ils ne doivent PAS placer le téléphone sans fil directement sur le stimulateur • N’utilisez que la pile incluse ou l’équivalent. cardiaque, tel que dans une poche de Pour commander une pile de recharge, chemise, lorsque celui-ci est en marche. visitez notre site Web au www.vtechphones.com ou composez le •...

  • Page 87: Limited Warranty

    • Les bloc-piles rechargeables à l’hydrure United States of America and Canada. métallique de nickel : Jetez ces What will VTech do if the Product is blocs-piles de manière écologique et not free from defects in materials and sécuritaire. Ne les incinérez pas et ne les workmanship during the limited warranty percez pas.
  • Page 88 3. Product to the extent that the problem delivery or handling charges are prepaid. experienced is caused by signal VTech assumes no risk for damage or loss conditions, network reliability, or cable of the Product in transit. If the Product or antenna systems;...

  • Page 89: Technical Specifications

    In no event shall Call block: 1000 entries VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the...
  • Page 90 And your life. VTech Communications, Inc. A member of THE VTECH GROUP OF COMPANIES. VTech is a registered trademark of VTech Holdings Limited. Specifications are subject to change without notice. © 2019 VTech Communications, Inc. All rights reserved. 02/19. SN5147_WEBCIB_V2.0...

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