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NEC SL1100 Manual

Desktop suite
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Summary of Contents for NEC SL1100

  • Page 1 Notice Note that when converting this document from its original format to a .pdf file, some minor font and format changes may occur. When viewing and printing this document, we cannot guarantee that your specific PC or printer will support all of the fonts or graphics. Therefore, when you view the document, fonts may be substituted and your individual printer may not have the capability to print the document correctly.
  • Page 3 SL1100 Desktop Suite Manual NDA-31216 Issue 1.0...
  • Page 5 NEC Corporation reserves the right to change the specifications, functions, or features at any time without notice. NEC Corporation has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Corporation and shall not be reproduced without prior written approval of NEC Corporation.

  • Page 7: Table Of Contents

    Installation Section 1 Installation Steps................2-2 Distribution Format ..............2-2 Installation Procedure ..............2-2 1.2.1 Prerequisite Installations ............2-2 1.2.2 Application Installation ............... 2-3 Program Access ................2-8 Section 2 SL1100 Desktop Suite System Programming ......2-9 ___________________________________________________________________________________ Desktop Suite...
  • Page 8 Issue 1.0 SL1100 ___________________________________________________________________________________ Section 3 Configuration Wizard ..............2-12 Configuration Startup ..............2-12 Configuration Wizard, Welcome Screen ........2-12 Configuration Wizard, Network Interface ........2-13 Configuration Wizard, IP Address ..........2-14 Configuration Wizard, Installer Credentials ....... 2-15 Configuration Wizard, Ports ............2-16 Configuration Wizard, O&M ............
  • Page 9 SL1100 Issue 1.0 ___________________________________________________________________________________ Dial ....................3-4 1.5.1 Dial – Start ................. 3-4 1.5.2 Dial – Cancel ................3-4 Conference .................. 3-5 1.6.1 Conference Call – Start .............. 3-5 1.6.2 Conference Call – Cancel ............3-6 Page .................... 3-6 Park ..................... 3-7 Unpark ..................
  • Page 10 Issue 1.0 SL1100 ___________________________________________________________________________________ 2.2.1 Adding a New Entry to the Directory ........3-19 2.2.2 Modifying an Entry in the Directory .......... 3-21 2.2.3 Deleting an Entry from the Directory ........3-21 2.2.4 Printing the Directory ............... 3-21 Contacts/Personal Lists ............. 3-21 2.3.1...
  • Page 11 SL1100 Issue 1.0 ___________________________________________________________________________________ Chapter 5 Desktop Registration and Softphone Override Section 1 Registration Types ............... 5-1 Section 2 Service Conditions ............... 5-3 Chapter 6 Desktop Application Startup Section 1 Full Window Mode ................6-1 Title Bar and Main Menu .............. 6-2 Function Toolbar ................
  • Page 12 Issue 1.0 SL1100 ___________________________________________________________________________________ Preferences – Voice Mail ............. 7-8 Preferences – Notification Settings ..........7-9 Appendix A Features by License Level ___________________________________________________________________________________ Table of Contents...
  • Page 13 Select Installation Folder .................... 2-5 Figure 2-5 Disk Space Screen ..................... 2-6 Figure 2-6 Confirmation Screen ....................2-6 Figure 2-7 Installing NEC Desktop Screen .................. 2-7 Figure 2-8 Installation Complete Screen ..................2-8 Figure 2-9 Desktop Suite Icon ..................... 2-8 Figure 2-10 Configuration Wizard –...
  • Page 14 Outlook Configuration ....................4-2 Figure 4-2 NEC Desktop Telephony Settings ................4-3 Figure 4-3 NEC Dial Button ......................4-4 Figure 4-4 Right Click for NEC Call ..................... 4-4 Figure 4-5 NEC Conference Button ..................... 4-5 Figure 4-6 Conference Call Window .................... 4-5 ___________________________________________________________________________________...
  • Page 15 SL1100 Issue 1.0 ___________________________________________________________________________________ Figure 4-7 Right Click for NEC Conference ................. 4-6 Figure 4-8 Conference Call Window .................... 4-6 Figure 4-9 NEC Transfer Button ....................4-7 Figure 4-10 Transfer Call Window ....................4-7 Figure 4-11 NEC Transfer Right Click ................... 4-8 Figure 4-12 Transfer Call Window ....................
  • Page 16 Issue 1.0 SL1100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ List of Figures...
  • Page 17 Table 1-2 Exceptions to Windows Process ................... 1-2 Table 1-3 SL1100 Licensing Codes ....................1-5 Table 2-1 SL1100 Desktop Suite System Programming ............... 2-9 Table 2-2 Default Audio Settings ....................2-25 Table 3-1 Set of Functions – Telephone States ................3-1 Table 6-1 Call State Colors ......................

  • Page 18: Issue

    Issue 1.0 SL1100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ List of Tables...

  • Page 19: Chapter 1 Introduction To Desktop Applications

    (SL Softphone Mode). Through licensing control and user selection, the application can be tailored to meet the needs of a variety of end users. The SL1100 Desktop Suite is a graphical user interface between the end user and the SL1100 and can be operated in two...

  • Page 20: Table 1-1 Exceptions To Firewall For Ports

    Issue 1.0 SL1100 ___________________________________________________________________________________ TCP/UPD Port and Windows Process Firewall Exceptions When a firewall is involved in the network between the SL1100 and the Desktop Client or Shared Servers. Refer to Table 1-1 Exceptions to Firewall for Ports for exceptions...

  • Page 21: Installation Considerations

    In the standalone configuration, each PC with the Desktop Applications has its own connection to the SL1100. The Desktop Applications communicates to the SL1100 via the LAN on the TCP port defined for the 1st-Party CTI connection in Program 10-20-01, although a 1st-Party CTI license is not required for the Desktop Applications.

  • Page 22: System Requirements

    Issue 1.0 SL1100 ___________________________________________________________________________________ Figure 1-1 Desktop Connections YSTEM EQUIREMENTS ECTION The minimum recommended PC requirements and the supported operation systems are described in this section. Minimum PC Requirements The minimum recommended PC requirements for running the desktop application are as follows: PC Class: Pentium 3 ...

  • Page 23: Supported Operating Systems

    Windows 7 Professional, 32- and 64-Bit  Licensing The licensing options for the SL1100 Desktop Suite includes support for Soft Phone and Deskset modes. The following table shows the license codes that will be used with different Desktop Suite operational modes.
  • Page 24 Issue 1.0 SL1100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ 1 - 6 Introduction to Desktop Applications...

  • Page 25: Chapter 2 Installation

    Installation Chapter 2 ___________________________________________________________________________________ The installation of the SL1100 Desktop Applications includes prerequisite software, if the installation determines these do not already exist on the PC. The following prerequisite software is installed: Microsoft .NET Framework  Microsoft Visual C++ Redistributable ...

  • Page 26: Installation Steps

    Distribution Format The installation of the SL1100 Desktop Suite will be designed for distribution by CD or DVD. The folder structure for the CD/DVD will be defined by NEC in a separate document. Red Phoenix will provide NEC with a self-extracting setup file for inclusion on the distribution media.

  • Page 27: Application Installation

    SL1100 Issue 1.0 ___________________________________________________________________________________ 1.2.2 Application Installation After the required prerequisites are verified, installation of the SL Desktop Suite application begins. The first screen displays the Software License Agreement, which the user must accept for the installation to continue. Figure 2-1 Software License Agreement...

  • Page 28: Figure 2-2 Extracting Progress Screen

    The installation window shows the progress as the files are being extracted. Figure 2-2 Extracting Progress Screen Once file extraction completes, the installation process continues and the Welcome screen for the setup wizard is displayed. Figure 2-3 NEC Welcome Wizard ___________________________________________________________________________________ 2 - 4 Installation...

  • Page 29: Figure 2-4 Select Installation Folder

    Figure 2-4 Select Installation Folder By default, the application is installed at C:\Program Files\NEC\NEC Desktop Suite SL. The user can click on the Browse button to open a folder navigation window.

  • Page 30: Figure 2-5 Disk Space Screen

    Issue 1.0 SL1100 ___________________________________________________________________________________ Clicking on the Disk Cost button opens a window that displays available and required space on each available drive. Figure 2-5 Disk Space Screen After the destination folder has been specified, a confirmation screen displays allowing the user to start installation of the application.

  • Page 31: Figure 2-7 Installing Nec Desktop Screen

    Issue 1.0 ___________________________________________________________________________________ Clicking on the Next button starts the installation of the application. As the installation proceeds, an installation window displays the overall progress, as shown below. Figure 2-7 Installing NEC Desktop Screen ___________________________________________________________________________________ Desktop Suite 2 - 7...

  • Page 32: Program Access

    A program shortcut is added to the Windows Desktop to launch the SL  Desktop Suite application. Figure 2-9 Desktop Suite Icon A new program group labeled NEC is added to the Programs list.  The NEC program group includes entries for Desktop Suite SL and ...

  • Page 33: Table 2-1 Sl1100 Desktop Suite System Programming

    ___________________________________________________________________________________ SL1100 D ESKTOP UITE YSTEM ROGRAMMING ECTION The following table lists the SL1100 System programming related to the Desktop Suite. Table 2-1 SL1100 Desktop Suite System Programming Program Description Input Data 10-12-03 CPU Network - Default Define the default gateway to be 0.0.0.0 ~ 126.255.255.254...
  • Page 34 Issue 1.0 SL1100 ___________________________________________________________________________________ Table 2-1 SL1100 Desktop Suite System Programming (Continued) Program Description Input Data 10-20-01 LAN Setup for External Define the TCP port for the LAN 0 ~ 65535 Equipment - TCP Port CTI and O&M communication Device 1 (CTI Server) = 0 (Port 8181 recommended).
  • Page 35 SL1100 Issue 1.0 ___________________________________________________________________________________ Table 2-1 SL1100 Desktop Suite System Programming (Continued) Program Description Input Data 30-02-01 DSS Console Assign which extensions have The extension number for the multiline terminal Extension Assignment one of the 12 DSS consoles connected with the DSS console (up to eight digits).

  • Page 36: Configuration Wizard

    IZARD ECTION The Configuration Wizard steps the user through the settings that the application requires to connect to the SL1100 Telephone System and to initialize the appropriate application type. Configuration Startup The initial configuration settings will be requested through a simple configuration wizard that will run when the application is started for the first time.

  • Page 37: Configuration Wizard, Network Interface

    SL1100 Issue 1.0 ___________________________________________________________________________________ Configuration Wizard, Network Interface If the application detects multiple NIC cards in the host computer, then the next setup screen will be displayed. If there is only one NIC card in the system, then the following screen will not be displayed.

  • Page 38: Configuration Wizard, Ip Address

    Issue 1.0 SL1100 ___________________________________________________________________________________ Configuration Wizard, IP Address The next screen prompts the user to enter the IP Address or Network Name of the SL1100 telephone system. Figure 2-12 Configuration Wizard – IP Address ___________________________________________________________________________________ 2 - 14 Installation...

  • Page 39: Configuration Wizard, Installer Credentials

    SL1100 Issue 1.0 ___________________________________________________________________________________ Configuration Wizard, Installer Credentials If desired, enter the login credentials from Program 90-02-02. This allows the Wizard to retrieve current configuration settings from the telephone system. Figure 2-13 Configuration Wizard – Installer Credentials ___________________________________________________________________________________ Desktop Suite...

  • Page 40: Configuration Wizard, Ports

    Issue 1.0 SL1100 ___________________________________________________________________________________ Configuration Wizard, Ports When the user has entered the IP Address and presses Next, the configuration wizard will ask the user to enter the port numbers required by the application. Figure 2-14 Configuration Wizard – Ports...

  • Page 41: Configuration Wizard, O&M

    SL1100 Issue 1.0 ___________________________________________________________________________________ Configuration Wizard, O&M After the user has entered the required port numbers and presses the Next button, the configuration wizard will prompt the user to enter the O&M settings. Figure 2-15 Configuration Wizard – O&M ___________________________________________________________________________________...

  • Page 42: Configuration Wizard, Operational Mode

    Issue 1.0 SL1100 ___________________________________________________________________________________ Configuration Wizard, Operational Mode After the O&M settings have been entered and the Next button is pressed, the configuration wizard will ask the user to select the operational mode for the application. Figure 2-16 Configuration Wizard – Operational Mode...

  • Page 43: Configuration Wizard, Extension

    SL1100 Issue 1.0 ___________________________________________________________________________________ Configuration Wizard, Extension After selecting the operational mode enter the desired extension number. Figure 2-17 Configuration Wizard – Extension ___________________________________________________________________________________ Desktop Suite 2 - 19...

  • Page 44: Configuration Wizard, System Mode

    Issue 1.0 SL1100 ___________________________________________________________________________________ 3.10 Configuration Wizard, System Mode If the user has selected to run the application in Softphone mode, the following sequence of screens are displayed. Figure 2-18 Configuration Wizard – System Mode ___________________________________________________________________________________ 2 - 20 Installation...

  • Page 45: Configuration Wizard, Audio Device

    SL1100 Issue 1.0 ___________________________________________________________________________________ 3.11 Configuration Wizard, Audio Device After the user has specified the current Login information, they are prompted to select the Audio Device. Figure 2-19 Configuration Wizard – Audio Device The Audio Device lists all of the audio devices that are installed on the ...

  • Page 46: Configuring Dialing Rules

    Issue 1.0 SL1100 ___________________________________________________________________________________ The Volume control sets the level of the ring tone, when Local Ring is  enabled. The Headset Hook when selected enables the hook function by lifting the  headset up/down from the cradle. The Use analog headset port option when selected enables the use of ...

  • Page 47: Figure 2-21 Edit Location - General Tab

    SL1100 Issue 1.0 ___________________________________________________________________________________ Under the General tab enter the trunk access codes. Figure 2-21 Edit Location – General Tab ___________________________________________________________________________________ Desktop Suite 2 - 23...

  • Page 48: Figure 2-22 Edit Location - Area Code Rules Tab

    Issue 1.0 SL1100 ___________________________________________________________________________________ Select the Area Code Rules tab and enter the local Area Code information. In ten digit dialing areas, each area code may need to be defined within the sites location  setup. Figure 2-22 Edit Location – Area Code Rules Tab Click on OK to apply changes.

  • Page 49: To Change The Audio Properties For The Playback Device

    SL1100 Issue 1.0 ___________________________________________________________________________________ HANGING UDIO ETTINGS IN INDOWS ECTION (Only applies when using Windows 7 or WIndows Vista) Successful operation of the softphone within Windows 7 requires that the audio properties be set to a supported format. The default settings for the audio device must be set within the range of values shown in the following table.

  • Page 50: Figure 2-24 General Playback Settings

    Issue 1.0 SL1100 ___________________________________________________________________________________ Select the Advanced tab and set the Default Format to a supported setting, as shown in Figure 2-25 Advanced Playback Settings on page 2-27. Figure 2-24 General Playback Settings ___________________________________________________________________________________ 2 - 26 Installation...

  • Page 51: To Change The Audio Properties For The Recording Device

    SL1100 Issue 1.0 ___________________________________________________________________________________ Figure 2-25 Advanced Playback Settings Select OK to save the settings. To change the audio properties for the Recording device: On the Windows Control Panel, select the Sound option. On the Recording tab, select the device to be changed and press the Properties button.

  • Page 52: Figure 2-26 Recording Properties Screen

    Issue 1.0 SL1100 ___________________________________________________________________________________ Figure 2-26 Recording Properties Screen ___________________________________________________________________________________ 2 - 28 Installation...

  • Page 53: Figure 2-27 Recording Settings

    SL1100 Issue 1.0 ___________________________________________________________________________________ Select the Advanced tab and set the Default Format to a supported setting Refer to Figure 2-28 Advanced Recording Settings on page 2-30. Figure 2-27 Recording Settings ___________________________________________________________________________________ Desktop Suite 2 - 29...

  • Page 54: Figure 2-28 Advanced Recording Settings

    Issue 1.0 SL1100 ___________________________________________________________________________________ Figure 2-28 Advanced Recording Settings Select OK to save the settings. ___________________________________________________________________________________ 2 - 30 Installation...

  • Page 55: Chapter 3 Toolbar Functions

    Toolbar Functions Chapter 3 ___________________________________________________________________________________ OOLBAR UNCTIONS ECTION The function buttons which appear in the toolbar on the Full Window provide access to the operations that are most frequently used by the phone user. The set of function buttons which are displayed can be customized by the user, as well as the size, order, and hotkey associated with the function.

  • Page 56: Answer

    Issue 1.0 SL1100 ___________________________________________________________________________________ Answer The Answer button allows the user to pick up a ringing line.  If only one line is ringing, then the Answer button connects the user to the  ringing line and this becomes the active call.

  • Page 57: Transfer Call - Start

    SL1100 Issue 1.0 ___________________________________________________________________________________ 1.3.1 Transfer Call – Start When the Start button is selected, the software will initiate a supervised transfer of (blind transfer may be selected from the Shortcuts tab in Preferences) the call. The Transfer dialog will be updated (refer Figure 3-2 Transfer Call –...

  • Page 58: Dial

    Issue 1.0 SL1100 ___________________________________________________________________________________ Dial The Dial button allows the user to initiate an outbound call. When Dial is selected, the Dial following dialog will be displayed (refer to Figure 3-3 Dial Screen). Figure 3-3 Dial Screen The user can manually enter the number to be dialed in the Destination ...

  • Page 59: Conference

    SL1100 Issue 1.0 ___________________________________________________________________________________ Conference The Conference button will initiate a conference that adds a third party to the active call. When the Conference function is selected, the following menu will be displayed (refer to Figure 3-4 Conference Call –...

  • Page 60: Conference Call - Cancel

    Issue 1.0 SL1100 ___________________________________________________________________________________ Selecting the Complete button adds the consultation call to the original  call, completing the conference setup. Selecting the Disconnect button hangs up the consultation call and  reconnects to the original caller. 1.6.2 Conference Call – Cancel When the Cancel button is selected, the conference operation is ...

  • Page 61: Park

    SL1100 Issue 1.0 ___________________________________________________________________________________ Park The Park button will transfer the active call to a specific park orbit. When this function is selected, the following dialog will be displayed (refer to Figure 3-7 Park Call Screen). Figure 3-7 Park Call Screen The spinner control allows the user to select the destination Park orbit.

  • Page 62: Barge In

    Issue 1.0 SL1100 ___________________________________________________________________________________ The spinner control allows the user to select the destination Park orbit.  Selecting the Start button will attempt to retrieve a call from the specified  Park orbit. Selecting the Cancel button will close the Unpark Call dialog without ...

  • Page 63: Directed Call Pickup

    SL1100 Issue 1.0 ___________________________________________________________________________________ 1.11 Directed Call Pickup The Directed Call Pickup function allows the user to pickup a ringing call from a specified extension. When the Directed Call Pickup function is selected, the following dialog will be displayed (refer to Figure 3-10 Directed Call Pickup Screen).

  • Page 64: Pickup Other Group

    Issue 1.0 SL1100 ___________________________________________________________________________________ 1.13 Pickup Other Group The Pickup Other Group function allows the user to pickup a ringing call from within another call pickup group. When the Pickup Other Group function is selected, the phone will initiate the other group pickup function.

  • Page 65: Call Forward

    SL1100 Issue 1.0 ___________________________________________________________________________________ 1.16 Call Forward The Call Forward function allows the user to set their phone to automatically redirect incoming calls. When the Call Forward function is selected, the following dialog will be displayed (refer to Figure 3-12 Call Forward Screen).

  • Page 66: Do Not Disturb (Dnd)

    Issue 1.0 SL1100 ___________________________________________________________________________________ 1.17 Do Not Disturb (DND) The Do Not Disturb function allows the user to set their phone to block incoming calls. When the Do Not Disturb function is selected, the following dialog will be displayed (refer to Figure 3-13 Do Not Disturb Screen).

  • Page 67: Add Note

    SL1100 Issue 1.0 ___________________________________________________________________________________ 1.19 Add Note The Add Note function can be used to annotate the active call. When the Add Note function is selected, the following dialog will be displayed (refer to Figure 3-14 Add Note Screen). Figure 3-14 Add Note Screen The Note field allows the user to enter a text message that will be saved ...

  • Page 68: Directory View

    Issue 1.0 SL1100 ___________________________________________________________________________________ IRECTORY ECTION An online company directory, contact list, and personal list are provided to assist the user in handling call activity. The Directory provides the user with quick access to contact information and an easy method to send calls to other extensions on their phone system.

  • Page 69: Title Bar And Main Menu

    SL1100 Issue 1.0 ___________________________________________________________________________________ The Directory consists of the following areas: Title Bar and Main Provides the standard windows controls and access to standard Menu operations and utilities through the pull down menus. Function Toolbar Provides quick access to functions that maintain the directories and change the database view.

  • Page 70: Function Toolbar

    Issue 1.0 SL1100 ___________________________________________________________________________________ Edit Select All Select all entries in the database. Search Use the Search function to locate an entry by Name. View Hidden Entries Hide/Unhide entries that have their visibility attribute set to "Hide". Set Visible Actions Hide/Unhide the list of actions that appear in the pop-up menu.

  • Page 71: Search Area

    SL1100 Issue 1.0 ___________________________________________________________________________________ PRINT Print All Print Selected Properties ACTION Dial Extension Properties Delete Add to Speed Dial DIRECTORY CONTACTS PERSONAL 2.1.3 Search Area The Search Area allows the user to quickly locate an entry in the database by Name field. The following rules apply to using the...

  • Page 72: Figure 3-16 Select Visible Columns Screen

    Issue 1.0 SL1100 ___________________________________________________________________________________ 2.1.4 Table Viewer The Table Viewer displays the contents of the selected database in  tabular format. Each column represents a field within the database structure.  Each row represents an entry within the selected database.

  • Page 73: Company Directory

    SL1100 Issue 1.0 ___________________________________________________________________________________ Company Directory The Company Directory database maintains a list of extensions on the user’s phone system. Upon startup the application creates a directory entry for every extension that is programmed on the user’s phone as a one-touch key. Additional entries can be manually created using the Add Entry function.

  • Page 74: Figure 3-18 Departments Screen

    Issue 1.0 SL1100 ___________________________________________________________________________________ The following fields are configured for text entry:  First Name  Last Name  Extension  Title  E-Mail  Location  Supervisor Name  Supervisor Phone  Assistant Name  Assistant Phone  Notes ...

  • Page 75: Modifying An Entry In The Directory

    SL1100 Issue 1.0 ___________________________________________________________________________________ 2.2.2 Modifying an Entry in the Directory Highlighting a directory entry and from the File menu, selecting  Properties will open the Directory Maintenance form for the selected entry. To modify an Alternate Number, select an Alternate Number and then ...

  • Page 76: Adding A New Entry To The Contacts/Personal List

    Issue 1.0 SL1100 ___________________________________________________________________________________ 2.3.1 Adding a New Entry to the Contacts/Personal List On the File menu selecting New Entry will open the following form to create a new entry (refer to Figure 3-19 Contacts/Personal List). Figure 3-19 Contacts/Personal List The following fields are configured for text entry: ...

  • Page 77: Modifying An Entry In The Contacts/Personal List

    SL1100 Issue 1.0 ___________________________________________________________________________________ Selecting Save will add the new entry to the Directory and exit the  Directory Maintenance menu. Selecting Add will save the new entry and clear the form for a new  entry. To add a new Company to the Directory, from the New button within the ...

  • Page 78: Call Log View

    Issue 1.0 SL1100 ___________________________________________________________________________________ ECTION The desktop application maintains a Call Log, which provides a historical trace of the user’s call activity. Each inbound and outbound call generates a record in the call log. This information can be used to retrieve details about specific calls and perform functions such as re-dialing a previous call.

  • Page 79: Title Bar And Main Menu

    SL1100 Issue 1.0 ___________________________________________________________________________________ Each of these screen regions is further described in the following sections. 3.1.1 Title Bar and Main Menu The standard Windows controls on the Title Bar are as follows: Minimize – Hide the Call Log View and include an entry to restore the ...

  • Page 80: Record Viewer

    Issue 1.0 SL1100 ___________________________________________________________________________________ 3.1.3 Record Viewer The Record Viewer displays the list of call records as indicated by the  selected filter. Each column represents an attribute of the call record.  Each row represents a call record. ...

  • Page 81: Deleting A Record From The Call Log

    SL1100 Issue 1.0 ___________________________________________________________________________________ Deleting a Record from the Call Log Selecting a record with a right mouse click and selecting the Delete option  on the pop-up menu removes the selected record from the Call Log. Highlighting a record and from the Call Log menu and selecting the ...
  • Page 82 Issue 1.0 SL1100 ___________________________________________________________________________________ Selecting the Start Date and End Date for the archive specifies the range  of records to be archived. The Archive File Location field specifies the name of the file that will be  created to hold the archive.

  • Page 83: Chapter 4 Outlook Add-In

    ECTION The Outlook Add-In allows users to make calls, End Call, Conference, Transfer, and perform screen pops through the Contacts folder within MS Outlook using the NEC Desktop application. The Outlook Add-In is installed during installation of the Desktop Application. The Desktop Application must be running for the Outlook Add-In to function.

  • Page 84: Figure 4-1 Outlook Configuration

    Issue 1.0 SL1100 ___________________________________________________________________________________ The second uses Outlook Add-In within MS Outlook. First choose NEC Desktop Telephony Settings from the Tools Menu within Outlook. Figure 4-1 Outlook Configuration ___________________________________________________________________________________ 4 - 2 Outlook Add-In...

  • Page 85: Figure 4-2 Nec Desktop Telephony Settings

    Desktop must be running for the Outlook Add-in to function.  Click on the Reinitialize button to start the connection to the SL1100.  The Activation option determines at what point the contact will be located and ...

  • Page 86: Making A Call

    The second way to dial the contact is by right clicking the contact and choosing NEC Call from NEC Desktop. Figure 4-4 Right Click for NEC Call A submenu will open off of the NEC Call with all numbers associated with the  highlighted contact.

  • Page 87: Conference

    When the extension the Outlook Add-In is associated with is on an active call, there are two different ways the user can make a Conference Call with a contact and the active call. The first way is from the NEC Conference button on the Outlook toolbar.

  • Page 88: Figure 4-7 Right Click For Nec Conference

    The second way to Conference in a contact is by right clicking the contact and choosing NEC Conference. Figure 4-7 Right Click for NEC Conference A submenu will open off of the NEC Conference with all numbers associated  with the highlighted contact.

  • Page 89: Transfer

    When the extension the Outlook Add-In is associated with is on an active call, there are two different ways the user can transfer the call to a contact. The first way is from the NEC Transfer button on the Outlook toolbar. Figure 4-9 NEC Transfer Button A single click on the button will drop down all numbers associated with the ...

  • Page 90: Figure 4-11 Nec Transfer Right Click

    The second way to Transfer a call to a contact is by right clicking the contact and choosing NEC Transfer. Figure 4-11 NEC Transfer Right Click A submenu will open off of the NEC Transfer with all numbers associated with  the highlighted contact.

  • Page 91: End Call

    End Call When the extension the Outlook Add-In is associated with is on an active call, the user can end the call by clicking any of the three buttons, NEC Desktop Dial, NEC Transfer, or NEC Conference, and choosing End Call.
  • Page 92 Issue 1.0 SL1100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ 4 - 10 Outlook Add-In...

  • Page 93: Chapter 5 Desktop Registration And Softphone Override

    Override ___________________________________________________________________________________ The Desktop Application registers with the SL1100 system as an IP (SIP) Station when a non-Deskset Only license level is chosen in the Configuration Wizard. This is the case for all non-Deskset Only modes [i.e., Softphone, PC Assistant controlling a Softphone, PC Assistant Controlling a Deskset (physical phone).
  • Page 94 Desktop Application is different than that of the actual IP phone. Below outlines examples of a SL1100 system set for Automatic or Manual registration. The example assumes the system has 32 digital stations using ports 1~32 and eight IP stations using ports 33~40.

  • Page 95: Service Conditions

     supported. Because of this, any IP multiline terminal or Desktop Applications must appear to be on the same network as the SL1100 VoIP Interface (VOIPDB). For remote Desktop Applications, such as the Softphone, this can be achieved by using a VPN connection to the network where the SL1100 resides.
  • Page 96 Issue 1.0 SL1100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ 5 - 4 Desktop Registration and Softphone Override...

  • Page 97: Chapter 6 Desktop Application Startup

    The Desktop Application can be started in any of the following ways: Double-clicking on the desktop application icon within the Windows desktop  area. Selecting Start/All Programs/NEC/NEC Desktop Suite  During startup, the following actions are performed: The first time the application is started after installation, the Configuration Wizard ...

  • Page 98: Title Bar And Main Menu

    Issue 1.0 SL1100 ___________________________________________________________________________________ The main screen consists of the following areas: Title Bar and Main Menu Provides the standard windows controls and access to standard operations and utilities through the pull down menus. Function Toolbar Provides quick access to the most commonly used call processing functions.

  • Page 99: Function Toolbar

    SL1100 Issue 1.0 ___________________________________________________________________________________ Tools Preferences Customize operational settings for the desktop application. Configuration Launch to configuration wizard to modify application settings. Wizard Window Call Log Open a separate window to view the call history. Directory Open a separate window to view the Directory/Contact List.

  • Page 100: Active Call List

    Issue 1.0 SL1100 ___________________________________________________________________________________ Do Not Disturb Unpark Forward Calls Voice Mail Group Call Pickup The operation of each of these functions is further described in Section 1 Toolbar Functions on page 3-1. Active Call List The Active Call List displays all of the calls that are currently being handled by the application.

  • Page 101: Active Call List Operations

    SL1100 Issue 1.0 ___________________________________________________________________________________ 1.3.2 Active Call List Operations The following operations are valid within the Active Call List:  Clicking on a ringing call automatically answers that call. A right mouse click on a ringing call gives the option to Redirect or ...

  • Page 102: Blf/Dss Layout

    Issue 1.0 SL1100 ___________________________________________________________________________________  The label can show the extension number, directory name associated with this extension, or both, as determined by the user settings. 1.4.1.3 BLF/DSS Layout → The Preferences BLF/DSS tab specifies the layout of the BLF/DSS area. Through this dialog the user can set the following: ...

  • Page 103: Speed Dial Tab

    SL1100 Issue 1.0 ___________________________________________________________________________________ 1.4.1.5 Speed Dial Tab  A special tab labeled Speed Dial is included in the BLF/DSS area. When selected, this tab displays a set of buttons that the user has designated as speed dials.  Clicking on an entry in the Speed Dial list immediately generates a call to the selected number.
  • Page 104 Issue 1.0 SL1100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ 6 - 8 Desktop Application Startup...

  • Page 105: Chapter 7 Application Level Configuration

    Application Level Configuration Chapter 7 ___________________________________________________________________________________ NTRODUCTION ECTION The Preferences function allows the user to customize the desktop application user interface and operation. From the Full Window mode, the Preferences settings can be accessed by  → selecting Tools Preferences on the main menu. REFERENCES ECTION When the Preferences function is selected, the Preferences Menu...

  • Page 106: Preferences - General

    Issue 1.0 SL1100 ___________________________________________________________________________________ Preferences – General Figure 7-1 Preferences – General Menu The Pop-Up on incoming calls option applies when the application in Full  Window mode is minimized. If this option is selected, the application will be restored from a minimized state when an incoming call is received.

  • Page 107: Preferences - Blf/Dss

    SL1100 Issue 1.0 ___________________________________________________________________________________ The Enable ringing through PC speakers option controls whether a  ringing tone is played through the default sound device for each incoming call. If headphones are plugged in then the ringing will be played across the headphones ...
  • Page 108 Issue 1.0 SL1100 ___________________________________________________________________________________ The Visible Tabs list controls the tabs that are visible and hidden on the  BLF panel. Only the tabs that are checked are shown on the BLF panel. The Move Up and Move Down buttons allow the user to re-arrange the ...

  • Page 109: Preferences - Tool Buttons

    SL1100 Issue 1.0 ___________________________________________________________________________________ Preferences – Tool Buttons Figure 7-3 Preferences – Tool Buttons Menu The Available Tool Buttons lists all of the function buttons that are  available within the application. Only the entries that are checked are shown on the function toolbar.

  • Page 110: Preferences - Shortcuts

    Issue 1.0 SL1100 ___________________________________________________________________________________ Preferences – Shortcuts Figure 7-4 Preferences – Shortcuts Menu The One touch transfer will initiate option specifies which action type of  transfer (Supervised or Immediate) is initiated when the user clicks on an idle BLF button with an active call.

  • Page 111: Preferences - Dialing Rules

    SL1100 Issue 1.0 ___________________________________________________________________________________ Preferences – Dialing Rules Figure 7-5 Preferences – Dialing Rules Menu The Station Number Length field specifies how many digits internal  station numbers are. Additional digits will be ignored. The Emergency Number field specifies the number dialed for emergency ...

  • Page 112: Figure 7-6 Preferences - Voice Mail Menu

    Issue 1.0 SL1100 ___________________________________________________________________________________ Preferences – Voice Mail Figure 7-6 Preferences – Voice Mail Menu The Enable Voicemail Interface option controls if the voice mail functions  within the application are enabled. The Voicemail Pilot Number is specified if transfers to voice mail require ...

  • Page 113: Figure 7-7 Preferences - Notification Settings Menu

    SL1100 Issue 1.0 ___________________________________________________________________________________ Preferences – Notification Settings Figure 7-7 Preferences – Notification Settings Menu Check the Display an alert for missed calls check box to receive a  notification in the system tray when an incoming call is missed.
  • Page 114 Issue 1.0 SL1100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ 7 - 10 Application Level Configuration...
  • Page 115 Features by License Level Appendix A ___________________________________________________________________________________ The following table shows the licenses available for the SL Desktop Suite and their codes. Operational Mode License Code Description Softphone 5501 Softphone Client Deskset 5505 Desktop Client ___________________________________________________________________________________ Desktop Suite A - 1...
  • Page 116 Issue 1.0 SL1100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ A - 2 Features by License Level...
  • Page 118 SL1100 Desktop Suite Manual NEC Corporation Issue 1.0...

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