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NEC Univerge UM8000 Installation Manual
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NEC Univerge UM8000 Installation Manual

NEC Univerge UM8000 Installation Manual

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UM8000
Installation Manual
Doc. No. 10569
Issue 1.0

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Summary of Contents for NEC Univerge UM8000

  • Page 1 UM8000 Installation Manual Doc. No. 10569 Issue 1.0...
  • Page 3 NEC Australia Pty Ltd. This document has been prepared for the use of employees and customers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC Australia Pty Ltd. Copyright © 2007 NEC Australia Pty Ltd 633 –...

  • Page 5: Table Of Contents

    Table of Contents Chapter 1 Introduction Section 1 About UM8000® ..................1-1 Supported Phone Systems .............. 1-1 Starting the UM8000 for the First Time ..........1-1 Section 2 About this Guide ..................1-2 Documentation Conventions ............1-2 Using the Command Line Interface ..........1-3 Section 3 Related Documentation ................
  • Page 6 Web Administration Console Main Menu ........... 3-14 Chapter 4 System Components Section 1 Overview ...................... 4-1 System Components ................ 4-1 NEC-supplied Components .............. 4-1 User-supplied Components .............. 4-2 Section 2 Site Requirements ..................4-2 Site Recommendations ..............4-2 Setting Up the System Overview ............. 4-3...
  • Page 7 UM8000 Issue No. 1.0 Chapter 6 Hardware Section 1 CD-VM00 Blade (Voice Mail and Server) ............ 6-1 Description ..................6-1 Functions ..................6-1 Section 2 Installation ....................6-2 Section 3 Load Push-button Switch ................6-4 Initialize Factory Defaults ..............6-4 Reset CD-VM00 (APSU) ..............
  • Page 8 Issue No. 1.0 UM8000 Chapter 8 Setting Up Integration (SV8300) Section 1 Overview ...................... 8-1 Section 2 Setting Up Integration .................. 8-1 Assign Extension Numbers to Voice Messaging Ports ....8-1 Enabling Digital Voice Messaging Support ........8-1 Assign Voice Messaging Ports as Digital Voice Messaging Ports ... 8-2 Setting Up the UCD Hunt Group ............
  • Page 9 UM8000 Issue No. 1.0 Chapter 9 Configuring UM8000 Section 1 Overview ...................... 9-1 Section 2 Starting the UM8000 for the First Time ............9-1 Section 3 Configuring the Voice Messaging System ..........9-10 Section 4 Before Shipping the Voice Messaging System .......... 9-11 Resetting Third-Party Licensing Agreements ........
  • Page 10 Issue No. 1.0 UM8000 Chapter 11 Remote Maintenance Section 1 Overview ....................11-1 Section 2 Setting Up Dial-up Maintenance ..............11-1 Setting Up the Remote Computer Dial-up Networking ....11-2 Section 3 Using a Remote Computer ................ 11-2 Configuring TCP/IP ................ 11-2 3.1.1 Configuring TCP/IP for the Remote Computer ....
  • Page 11 UM8000 Issue No. 1.0 Chapter 13 Database Migration Section 1 Migrating from OS/2 .................. 13-1 About Migration ................13-1 Backing Up Data Locally ..............13-1 1.2.1 Compressing the OS/2 Backup Data ....... 13-1 1.2.2 Transferring Backup Files ..........13-2 1.2.3 Using FTP to Transfer Files ..........
  • Page 12 Issue No. 1.0 UMJ8000 THIS PAGE INTENTIONALLY LEFT BLANK viii Table of Contents...
  • Page 13 List of Figures and Tables Figure 3-1 UM8000 Login ..................3-3 Figure 3-2 Third Party Software License Agreement ........... 3-4 Figure 3-3 UM8000 Switch Information ............... 3-5 Figure 3-4 UM8000 Integration Options .............. 3-6 Figure 3-5 Entering Switch Extensions for Voice Mail Ports, Screen 1 ....3-7 Figure 3-6 Entering Switch Extensions for Voice Mail Ports, Screen 2 ....
  • Page 14 Issue No. 1.0 UM8000 Figure 11-1 WebPro Login ................... 11-6 Figure 11-2 WebPro Connection to In-Skin Voice Mail ........11-7 Figure 11-3 WebPro Security Certificate Warning ..........11-8 Figure 11-4 WebPro Web Admin Console ............11-9 Figure 11-5 PCPro Login ................... 11-10 Figure 11-6 Web Browser Security Certificate Warning ........

  • Page 15: About Um8000

    UM8000 voice messaging system. Supported Phone Systems The UM8000 system is designed specifically for use with the SV8100/SV8300 telephone system manufactured by NEC. The SV8100/SV8300 is enabled for the following UM8000 licenses at default: 0 Ports Voice Mail...

  • Page 16: About This Guide

    Issue No. 1.0 UM8000 BOUT THIS UIDE ECTION This Installation Guide provides complete instructions for installing and setting up a UM8000 voice messaging system. Documentation Conventions The following conventions are used throughout this guide. Key names. Names of keys on the keyboard are shown in capital letters. Example: When two keys must be pressed simultaneously they are joined by sign.

  • Page 17: Using The Command Line Interface

    UM8000 Issue No. 1.0 Using the Command Line Interface Communicating with the Linux operating system requires the use of tools and shells such as WinSCP and PuTTY. All procedures in this document are based on the WinSCP and PuTTY applications. When using both applications, input devices include the keyboard or mouse.

  • Page 18: System Management Help

    Issue No. 1.0 UM8000 System Management Help – Provides online information and instructions for managing the voice messaging system. This is available on-line from the Web Administration Console and as a stand alone help file on the Support CD. The Installation Guide and User Guide are provided in PDF format on the support disc.

  • Page 19: Winscp And Putty

    WinSCP and PuTTY VERVIEW ECTION WinSCP (file transfer) and PuTTY (SSH utility) are open source programs that have been tested and approved for use with the voice messaging system. These programs can be downloaded from the Internet or they can be installed from the Support disc.

  • Page 20: Using Winscp

    Issue No. 1.0 UM8000 Accept the default additional task settings, then click Next. The Initial user settings page appears. Select one of the user interface styles, then click Next. All WinSCP procedures in this document assume that the Norton Commander interface is being used.

  • Page 21: Using Putty From Winscp

    UM8000 Issue No. 1.0 Click Session. Type the Host name (or IP address), User name, and Password. NOTE The IP address for the voice mail is assigned in chassis programming 10-55-xx. At default this address is 172.16.1.xxx, where .xxx is the slot where the CD-VM00 is installed.

  • Page 22: Configuring Putty

    Issue No. 1.0 UM8000 To install the PuTTY, perform the following procedure: Insert the Support disc into the disk drive. The autostart page appears. Using Windows Explorer, go to the directory. Utilities/RemoteAccess/Putty/ Double-click putty-0.59-installer.exe to start the PuTTY installation. An Open File security alert message appears. Click RUN.

  • Page 23: Using Putty

    UM8000 Issue No. 1.0 warning message does not appear for subsequent connections. Click Yes. After the client connects to the voice board, the login prompt appears: Logging On and Logging Off Using PuTTY. Refer to Section 3.3 Logging On and Logging Off Using PuTTY on page 11-4.
  • Page 24 Issue No. 1.0 UM8000 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 6 WinSCP and PuTTY...

  • Page 25: The Web Administration Console

    The Web Administration Console VERVIEW ECTION The voice messaging system Web Administration Console is a web-based application that enables access to the voice messaging system. The Web Administration Console is accessed using the voice messaging system or a networked computer. Supported Internet Browsers Because the Web Administration Console is a web-based application, an internet browser is required to access the Web...

  • Page 26: Starting The Um8000 For The First Time

    Issue No. 1.0 UM8000 Click Close. Click OK to close the Local intranet window. On the Internet Options dialog box, click Custom Level. The Security Settings dialog box appears. In the Security Settings dialog box, verify the settings for the following ActiveX controls and plug-ins: ActiveX controls and plug-ins Setting...
  • Page 27 UM8000 Issue No. 1.0 Accept the certificate and log into the WAC with the user name: $nec. No password is required. Figure 3-1 UM8000 Login Installation Manual 3 - 3...
  • Page 28 Issue No. 1.0 UM8000 You are prompted to accept the third party software license agreement. Figure 3-2 Third Party Software License Agreement 3 - 4 The Web Administration Console...
  • Page 29 UM8000 Issue No. 1.0 Choose the phone system where the voice mail is to be installed. Figure 3-3 UM8000 Switch Information Installation Manual 3 - 5...
  • Page 30 Issue No. 1.0 UM8000 Figure 3-4 UM8000 Integration Options 3 - 6 The Web Administration Console...
  • Page 31 UM8000 Issue No. 1.0 Set the extension numbers that are assigned to the voice mail in program 11-02-01. Select Edit All. Enter the extension number for each voice mail port, then click Save. Figure 3-5 Entering Switch Extensions for Voice Mail Ports, Screen 1 Installation Manual 3 - 7...
  • Page 32 Issue No. 1.0 UM8000 Figure 3-6 Entering Switch Extensions for Voice Mail Ports, Screen 2 3 - 8 The Web Administration Console...
  • Page 33 UM8000 Issue No. 1.0 To register the equipment at this time, enter the registration information on the Product Registration Form screen. The voice mail must have access to the internet for the registration to be successful. You can also choose not to register at this time or to be reminded in seven days.
  • Page 34 Issue No. 1.0 UM8000 You are now logged into the WAC, but the application is not yet started. Figure 3-8 System Information 3 - 10 The Web Administration Console...

  • Page 35: Logging In

    UM8000 Issue No. 1.0 Start the application by going to Server Control and clicking on the Start icon. Figure 3-9 Server Control Start Icon OGGING N TO THE DMINISTRATION ONSOLE ECTION Use the following procedure to start the Web Administration Console. Logging In Make sure the voice messaging system is running.

  • Page 36: Logging Off

    Issue No. 1.0 UM8000 Type a system manager ID in the User field. System Manager ID New system $nec Existing system Personal ID In the Password field, type the appropriate security code. Password New system Leave password field blank Existing system Password If appropriate, select a different language.

  • Page 37: Web Administration Console

    UM8000 Issue No. 1.0 Screen Description Location Contains the application name, the link to the Web Administration Console main Title bar menu, page/record information, and the system date and time. Contains the command icons, user logon Task bar information, and the logoff link. Navigation Contains links to other Web Administration pane...

  • Page 38: Web Administration Console Main Menu

    Issue No. 1.0 UM8000 DMINISTRATION ONSOLE ECTION When the Web Administration Console starts the Main menu appears in the navigation pane. The navigation pane is located on the left side of each system page. The navigation pane that has links to the Web Administration Console web pages. Each link in the navigation pane contains one or more pages with related fields.

  • Page 39: Chapter 4 System Components

    The components listed are included as part of the voice messaging system. Gather the information, tools, and hardware listed in this chapter before starting the system configuration. NEC-supplied Components Verify that all the following components were shipped with the system. If any of these items are missing, contact your sales representative.

  • Page 40: User-Supplied Components

    Issue No. 1.0 UM8000 User-supplied Components In addition to the above components, you also need some or all the following user-supplied items. Network cable A standard CAT-5 network cable for LAN connections ■ A crossover network cable for a direction connection to another ■...

  • Page 41: Setting Up The System Overview

    UM8000 Issue No. 1.0 Do not remove the UM8000 blade from the phone system while the voice messaging system is running. Refer to Chapter 5 Starting and Stopping the Voice Messaging Software and System. Control access to the room where the phone system and UM8000 are installed.
  • Page 42 Issue No. 1.0 UM8000 THIS PAGE INTENTIONALLY LEFT BLANK 4 - 4 System Components...

  • Page 43: Chapter 5 Starting And Stopping The Voice Messaging Software And System

    Starting and Stopping the Voice Messaging Software and System VERVIEW ECTION Stop and start the voice messaging software using the Web Administration Console. Some procedures require stopping the voice messaging software. Other procedures require stopping and restarting the voice messaging software to apply configuration changes.
  • Page 44 Issue No. 1.0 UM8000 THIS PAGE INTENTIONALLY LEFT BLANK 5 - 2 Starting and Stopping the Voice Messaging Software and System...

  • Page 45: Cd-Vm00 Blade (Voice Mail And Server)

    Hardware CD-VM00 B LADE OICE AIL AND ERVER ECTION Description The CD-VM00 blade is a complete, self-contained unit that plugs directly into the UM8000 telephone system. This blade is a PC platform that contains data storage for voice recording and application software supporting a maximum of 16 ports.

  • Page 46: Installation

    Issue No. 1.0 UM8000 CF Active Drive LED APP LED Flash Card Ethernet LEDs RJ-45/10/100 Back Plane VGA Monitor Memory RJ-11/Serial Load Button Busy LED Active LED Battery Figure 6-1 CD-VM00 Blade–Top View NSTALLATION ECTION CAUTION When installing the blades, observe the following precautions to avoid static electricity damage to hardware or exposure to hazardous voltages.
  • Page 47 UM8000 Issue No. 1.0 Perform the following procedure to install the CD-VM00. Wear a grounding strap while handling the CD-VM00 and DSP. Lay the compo- nents on a flat work surface. Mount the CR-2032 battery with the “+” side up in the “BATT” slot on the CD-VM00.

  • Page 48: Load Push-Button Switch

    Issue No. 1.0 UM8000 Install the Compact Flash drive into slot CN7. Ensure the drive is fully seated in the slot. Refer to Figure 6-4 Install the Compact Flash Drive on page 6-4. Figure 6-4 Install the Compact Flash Drive BUTTON WITCH ECTION...

  • Page 49: Connectors

    UM8000 Issue No. 1.0 LED I NDICATIONS ECTION The following table describes the LED indicators. Table 6-1 LED Indicators LED ID Color(s) Description Indication Power off. Reset. Board is running but not in sync Active Green Slow Flash with the chassis yet. Board is in sync with chassis and Fast Flash operating normally.
  • Page 50 Issue No. 1.0 UM8000 The CD-VM00 uses the same 6-pin modular jack as the DSX system. A standard telephone line cord is used as the RS-232 cable. A DB9 to 6-pin modular adapter is used on the device end of the cable. Refer to Figure 6-5 CD-VM00 DB9 to 6-Pin Modular RS-232 Adapter on page 6-6.

  • Page 51: Usb Interface

    UM8000 Issue No. 1.0 The connection for a DCE device uses the swapped line cord shown in Figure 6-7 CD-VM00 RS-232 Serial Cable (DCE) on page 6-7. Figure 6-7 CD-VM00 RS-232 Serial Cable (DCE) USB Interface The CD-VM00 provides two USB interfaces that are in full compliance with the Universal Serial Bus Specification, Revision 2.0.

  • Page 52: 10/100 Base-Tx Ethernet Interface

    Issue No. 1.0 UM8000 10/100 BASE-TX Ethernet Interface The APSU card provides a 10/100 Ethernet interface through an RJ-45 connector. Some possible uses for the Ethernet port are the following: Unified Messaging (Email) Software Update Application Configuration Text to Speech and Speech Recognition using an external server Network Attached Storage (NAS) The Via VT6107 Ethernet controller shall be used.

  • Page 53: Overview

    Setting Up Integration (SV8100) VERVIEW ECTION This chapter describes setup and programming for integrating the SV8100 telephone system and the voice messaging system. ETTING NTEGRATION ECTION Extensions must be installed and set up for each voice messaging port. Hunt groups, trunk routing, and call overflow must be programmed so that the proper calls are routed to the voice messaging system.

  • Page 54: Programming

    Issue No. 1.0 UM8000 ROGRAMMING ECTION Basic Configuration Program/ Description Required Item No. 10-09-01 DTMF and Dial Tone Circuit Setup Department Group Pilot Numbers choose Department 11-07-01 Group and define Pilot Number Service Code Setup (for Service Access), Flash on Trunk Lines This code is used for Centrex Transfer 11-12-42 using Digital voice mail ports.

  • Page 55: Class Of Service

    UM8000 Issue No. 1.0 Program/ Description Required Item No. Automatic Off-Hook Signaling (Automatic Override), 20-13-06 allows a busy extension ability to manually (0) or automatically (1) receive off-hook signals. Voice Mail Integration Options, Voice Mail Department 45-01-01 Group Number assign Group Number used in 11-07-01 Voice Mail Integration Options, Voice Mail Master 45-01-02...

  • Page 56: Assign Trunks As Automated Attendant Trunks

    Issue No. 1.0 UM8000 Assign Trunks as Automated Attendant Trunks Program/ Description Required Item No. System Options for Incoming Calls - DIL No Answer 22-01-04 Recall Time 22-02-01 Incoming Call Trunk Setup 22-04-01 Incoming Extension Ring Group Assignment 22-07-01 DIL Assignment 22-08-01 DIL/IRG No Answer Destination System Options for Transfer - MOH or Ringback on...

  • Page 57: Overview

    Setting Up Integration (SV8300) VERVIEW ECTION This chapter describes setup and programming for integrating the SV8300 telephone system and the voice messaging system. ETTING NTEGRATION ECTION Several tasks are required to integrate UM8000 with the phone system. Use the phone system programming interface (either a CAT phone or a SV8300 PCPro) to enter the phone system programming commands below.

  • Page 58: Assign Voice Messaging Ports As Digital Voice Messaging Ports

    Issue No. 1.0 UM8000 Enable CCIS for incoming calls. Command Code: First Data: Second Data: Enable AAInfo for transferred calls. Command Code: First Data: Second Data: Enable CCIS for MWI. Command Code: First Data: Second Data: Link VMS soft key feature and expand AAINFO. Command Code: First Data: Second Data:...

  • Page 59: Setting Up The Ucd Hunt Group

    UM8000 Issue No. 1.0 Setting Up the UCD Hunt Group Create a phantom extension number that will be the UCD pilot (master) number. Command Code: First Data: Where <xxx> is an unused port number. Second Data: Where <xxx> is the UCD pilot extension Link the UCD pilot number to the first digital voice messaging extension.

  • Page 60: Enabling The Automated Attendant

    Issue No. 1.0 UM8000 Assign the phantom extension number to the UCD pilot (master) number. Command Code: First Data: Where <xxx> is the UCD pilot extension number. Second Data: Assign all UCD numbers to UCD group number 00. Command Code: First Data: Where <xxx>...

  • Page 61: Setting Up Call Forward On Busy Or Ring-No-Answer

    UM8000 Issue No. 1.0 Setting Up Call Forward on Busy or Ring-No-Answer To forward calls to the messaging system on busy or ring-no-answer, program the individual extensions to forward calls to the UCD pilot (master) extension. NOTE To avoid creating a call forwarding conflict between the phone system and the messaging system, see About feature compatibility.

  • Page 62: Enabling Automatic Subscriber-To-Subscriber Messaging In Secured Mode

    Issue No. 1.0 UM8000 2.10 Enabling Automatic Subscriber-to-Subscriber Messaging in Secured Mode By default, automatic subscriber-to-subscriber messaging is enabled in unsecured mode for all subscribers. To enable this feature in secured mode, do this procedure. Log on to the Web administration console, then go to System > Switch > Switch Information.

  • Page 63: Setting Up Soft Keys

    UM8000 Issue No. 1.0 ETTING ECTION Use the phone system programming interface (either a CAT phone or a SV8300 PCPro) to enter the phone system programming commands. Enabling Soft Key Call Screening Enable soft key call screening systemwide. Command Code: First Data: Second Data: Enabling the Voice Messaging Ports for Soft Keys...

  • Page 64: Configuring Live Record On The Phone System

    Issue No. 1.0 UM8000 While recording, a periodic beep is required by many local laws. To record from ViewMail, program the phone system to provide the periodic beep. To record from the phone set, configure the voice messaging system to provide the beep. The default is 15 seconds.

  • Page 65: Configuring Live Record On A Subscriber's Extension

    UM8000 Issue No. 1.0 Enable automatic live record for trunk calls, optional. Command Code: 3522 First Data: Where <xx> is the trunk route number. Second Data: Where 0 enables automatic live record for systemwide and 1 disables automatic live record systemwide.

  • Page 66: Configuring Live Record On Um8000

    Issue No. 1.0 UM8000 Enable automatic live record for the extension, if the subscriber wants it. Command Code: 1323 First Data: Where <xxx> is the subscriber’s extension number. Second Data: Where 0 enables automatic live record for the extension and 1 disables automatic live record for the extension.

  • Page 67: Enable Live Monitor On The Phone System

    UM8000 Issue No. 1.0 ETTING ONITOR ECTION Subscribers can listen to a message as it is being recorded in their mailbox by using the live monitor feature. To monitor messages using a phone, the phone system and the subscriber’s extension must be configured properly. Use the phone system programming interface (either a CAT phone or a SV8300 PCPro) to enter the phone system programming commands.

  • Page 68: Enabling Live Monitor On Um8000

    Issue No. 1.0 UM8000 Assign the live monitor line key function. Command Code: 9000 First Data: xxx, yy Where <xxx> is the subscriber’s extension number and <yy> is the line key. Second Data: F5024 NOTE After programming is finished, the user at the extension must go off-hook (press the Speaker button), then press the key that was programmed for live monitor in step 3.

  • Page 69: Configuring Um8000

    Configuring UM8000 VERVIEW ECTION Once the UM8000 blade has been installed, the next step is to configure the voice messaging system and the SV8100/SV8300 phone system to communicate with each other. UM8000 TARTING THE FOR THE IRST ECTION To start the UM8000 for the first time, make the required settings and license agreements before starting the application.
  • Page 70 Issue No. 1.0 UM8000 If prompted with a certificate warning, accept the certificate and choose to continue to web page. Then log into the WAC with the user name: $nec. No password is require Figure 9-1 UM8000 Login 9 - 2...
  • Page 71 UM8000 Issue No. 1.0 You are prompted to accept the third party software license agreement. Figure 9-2 Third Party Software License Agreement Installation Manual 9 - 3...
  • Page 72 Issue No. 1.0 UM8000 Choose the phone system where the voice mail is to be installed. Figure 9-3 UM8000 Switch Information 9 - 4 Configuring UM8000...
  • Page 73 UM8000 Issue No. 1.0 Figure 9-4 UM8000 Integration Options Installation Manual 9 - 5...
  • Page 74 Issue No. 1.0 UM8000 Set the extension numbers that are assigned to the voice mail in program 11-02-01. Select Edit All. Enter the extension number for each voice mail port, then click Save. Figure 9-5 Entering Switch Extensions for Voice Mail Ports, Screen 1 9 - 6 Configuring UM8000...
  • Page 75 UM8000 Issue No. 1.0 Figure 9-6 Entering Switch Extensions for Voice Mail Ports, Screen 2 Installation Manual 9 - 7...
  • Page 76 Issue No. 1.0 UM8000 To register the equipment at this time, enter the registration information on the Product Registration Form screen. The voice mail must have access to the internet for the registration to be successful. You can also choose not to register at this time or to be reminded in seven days.
  • Page 77 UM8000 Issue No. 1.0 You are now logged into the WAC, but the application is not yet started. Figure 9-8 System Information Installation Manual 9 - 9...

  • Page 78: Configuring The Voice Messaging System

    Issue No. 1.0 UM8000 Start the application by going to Server Control and clicking on the Start icon. Figure 9-9 Server Control Start Icon ONFIGURING THE OICE ESSAGING YSTEM ECTION Configuring the voice messaging system is managed using two tools: the Maintenance Menu and the Web administration console.

  • Page 79: Before Shipping The Voice Messaging System

    UM8000 Issue No. 1.0 EFORE HIPPING THE OICE ESSAGING YSTEM ECTION Resellers who are assembling voice messaging systems for delivery to customers must reset the third-party licensing agreements. This enables the customers to accept the licensing for third-party software that is installed with the voice messaging system. The IP address for the voice mail is assigned in chassis programming 10-55-xx.

  • Page 80: Setting Up The Um8000 Software

    Issue No. 1.0 UM8000 UM8000 S ETTING P THE OFTWARE ECTION After installing and connecting to the UM8000 blade, configure the voice blade and voice messaging software features. Configuring Network Setup The following network information is required to configure the network setup. The following network information is required to configure the network setup.

  • Page 81: Setting Up Um8000 Date And Time

    UM8000 Issue No. 1.0 Choose , then OK. 1 Configuration The Configuration page appears. Choose , then OK. 1 Network setup The Network setting page appears. Choose , then OK. 1 Host name The Host name page appears. Type the Host name, the choose OK. The Network setting page reappears.

  • Page 82: Changing Administrator Password And Creating A New User

    Issue No. 1.0 UM8000 Changing Administrator Password and Creating a New User 5.4.1 Changing the Password To change admin password, use the following procedure. Start PuTTY. Log in as Admin <ENTER> . , then press <ENTER> . On the Main menu, choose 2-Maintenance The Maintenance page appears.

  • Page 83: Chapter 10 E-Mail Integration

    E-mail Integration VERVIEW ECTION This chapter explains how to set up e-mail integration for the voice messaging system, and how to set up e-mail features for subscribers. Subscribers can use text-to-speech technology to listen to e-mail messages by phone. E-mail message counts can be included in new message counts.

  • Page 84: Subscriber E-Mail Authentication Protocols

    Issue No. 1.0 UM8000 MIME – Multipurpose Internet Mail Extensions (MIME) provides the voice messaging system the capability to read e-mail message header and body information. Multipart MIME messages enable the e-mail system to send enhanced ® versions of the message for messaging clients such as Lotus Notes and Microsoft Outlook.

  • Page 85: Setting The E-Mail Server Configuration

    UM8000 Issue No. 1.0 MAIL NTEGRATION ECTION The following is a summary of the steps required to set up the e-mail integration. Configure the voice messaging system server. Set up the information for the outgoing e-mail server connected to the voice mes- saging system.

  • Page 86: Converting Existing Domino E-Mail Files For Users

    Issue No. 1.0 UM8000 Converting Existing Domino E-mail Files for Users Set an Internet password for all existing users before converting any existing e-mail files. Use the following procedure to convert user e-mail files. 4.2.1 Converting Existing E-mail Files Log on to the Domino e-mail server as root user. On the Windows taskbar, click Start >...

  • Page 87: Configuring The Voice Messaging System

    UM8000 Issue No. 1.0 Configuring the Voice Messaging System for E-mail Integration Start the Web administration console. Under System, click Configuration > E-mail settings. In the Outgoing e-mail server field, type the IP address of the outgoing e- mail server. If the system is set up to recognize server names, type the server name instead of the IP address.
  • Page 88 Issue No. 1.0 UM8000 Construct the notification template as needed. The tags below can be used to insert information that the voice mail system dynamically determines for each message. [senderName] Sender's name ● ● [senderPhone] Sender's phone ● ● [senderAccount] Sender's account (only available if ●...

  • Page 89: Setting Up Subscriber Mailboxes

    UM8000 Issue No. 1.0 ETTING UBSCRIBER AILBOXES ECTION After configuring the voice messaging system server and the e-mail server for e-mail integration, set up subscribers to access e-mail messages using the phone. Setting Up the Default Subscriber Template Configure the subscriber template for access to e-mail. The subscriber template is used to pre-configure new subscriber settings.
  • Page 90 Issue No. 1.0 UM8000 Click E-mail. The subscriber e-mail settings appear. In the e-mail address field, type the subscriber full e-mail address. For example: name@company.com. Choose a Server type from the drop-down list: POP3 or IMAP. In the Server name field, type the server IP address or server name. In the User name field, type the subscriber system ID used to attempt authentication with the e-mail server.

  • Page 91: Chapter 11 Remote Maintenance

    Remote Maintenance VERVIEW ECTION Remote maintenance enables administrators to use a remote computer to troubleshoot and maintain the voice messaging system. Remote maintenance uses the Internet and a network LAN connection or a dial-up connection. Internet and network access requires that the voice messaging system is connected to a network that provides Internet access.

  • Page 92: Setting Up The Remote Computer Dial-Up Networking

    Issue No. 1.0 UM8000 Setting Up the Remote Computer Dial-up Networking The following procedure is written for a remote computer that is running the Windows XP operating system. Use the following procedure to configure the dial-up networking. Refer to the network configuration documentation if a different operating system is installed on the remote computer.

  • Page 93: Using Dial-Up Connection

    UM8000 Issue No. 1.0 Right-click My Network Places, and select Properties. The Network Connections window appears. Right-click Local Area Connection, then select Properties. The Local Area Connection Properties window appears. Double-click Internet Protocol (TCP/IP). On the General tab: Select Use the following IP address. Type 172.16.1.200 in the IP address field.

  • Page 94: Transferring Files To The Remote Computer

    Issue No. 1.0 UM8000 Type the Host name or IP address of the voice messaging system. Verify new remote maintenance IP addresses. If dial-up is being used, type 10.0.0.1 . Type the User name, admin. Type the Password, voicemail. Under Protocol, select SFTP (allow SCP fallback). Click Login.

  • Page 95: Changing The Admin Password

    UM8000 Issue No. 1.0 At the login prompt, type admin <ENTER>. The Maintenance menu appears in a PuTTY window. When prompted for the password, type voicemail <ENTER>. The Maintenance menu appears when the correct password is typed. 3.3.2 Changing the Admin Password Changing the support password secures the computer at the operating system level.

  • Page 96: Single Point Of Entry

    Issue No. 1.0 UM8000 INGLE OINT OF NTRY ECTION When connected to the SV8100 using WebPro or PCPro you have the ability to connect directly to the UM8000 Web Admin Console (WAC). The SV8100 knows if the UM8000 is installed and running and also knows the IP address assigned to it. Other than normal system programming for the UM8000, no configuration changes are required.
  • Page 97 UM8000 Issue No. 1.0 Once logged in, the main screen has a link to the “In-Skin Voice Mail”, if the UM8000 is installed and working. Figure 11-2 WebPro Connection to In-Skin Voice Mail WebPro automatically launches your default web browser and connects to the UM8000 Installation Manual 11 - 7...
  • Page 98 Issue No. 1.0 UM8000 When prompted, accept the web browser security warning.. Figure 11-3 WebPro Security Certificate Warning 11 - 8 Remote Maintenance...
  • Page 99 UM8000 Issue No. 1.0 You are now logged into the WAC. Figure 11-4 WebPro Web Admin Console Installation Manual 11 - 9...

  • Page 100: Pcpro

    Issue No. 1.0 UM8000 PCPro Start PCPro and login with user name = tech and password = 12345678. Figure 11-5 PCPro Login Open the site’s database. If the database is not available, connect to the SV8100 and download the database before continuing. While connected to the SV8100, chose Links/In Skin Voice Mail Server.
  • Page 101 UM8000 Issue No. 1.0 When prompted, accept the web browser security warning. . Figure 11-6 Web Browser Security Certificate Warning Installation Manual 11 - 11...
  • Page 102 Issue No. 1.0 UM8000 You are now logged into the WAC. Figure 11-7 Web Admin Console 11 - 12 Remote Maintenance...

  • Page 103: Chapter 12 Backing Up And Restoring Um8000

    Backing up and Restoring UM8000 ACKING P THE OICE ESSAGING ECTION The voice messaging database can be backed up on a regular basis using the backup and restore utilities. The backup and restore utilities are installed on the voice messaging server. The back up and restore utilities are run from the Web Admin Console (WAC).

  • Page 104: Enabling Daily Backup

    Issue No. 1.0 UM8000 Choose the drive from the Backup Destination pull down menu: If backing up to the Hard Drive on the support PC, choose Hard Drive. If backing up to a USB drive, the drive will show up as an option with the name of the drive manufacturer.

  • Page 105: Downloading A Backup Stored On The Voice Mail Drive

    UM8000 Issue No. 1.0 2.1.3 Downloading a Backup Stored on the Voice Mail Drive To download a backup stored on the voice mail drive, perform the following steps: Log into the Web Admin Console (WAC). Go to System/Backup and Restore/Restore. In the Action pull down menu choose Download.

  • Page 106: Deleting A Stored Database Backup

    Issue No. 1.0 UM8000 Go to Server Control. Choose to start the server. 2.2.3 Deleting a Stored Database Backup To delete a stored database backup, perform the following steps: Log into the Web Admin Console (WAC). Go to System/Backup and Restore/Restore. In the Action pull down menu, choose Delete.

  • Page 107: Chapter 13 Database Migration

    Database Migration OS/2 IGRATING FROM ECTION About Migration UM8000 supports migration from previous products. This chapter describes the steps required to migrate data from DOS, OS/2 and Linux based voice messaging systems to the UM8000 Mail. Migration of most existing data from OS/2 voice messaging system to a new UM8000 system is possible.

  • Page 108: Transferring Backup Files

    Issue No. 1.0 UM8000 Change to the E drive. Type E: <ENTER> Type cd\, then press OK. Type mkdir archive <ENTER>. Type move PKOS2250.EXE \archive <ENTER>. Type cd archive <ENTER>. Type PKOS2250.EXE <ENTER>. The program extracts the PKZIP.EXE utility to the E:\archive directory.
  • Page 109 UM8000 Issue No. 1.0 Open a text editor. Type e TRUSERS <ENTER>. NOTE The file name must be TRUSERS without a file extension. This command creates a new file, TRUSERS and opens the text editor. Type the following lines into the file: user support voice rd e:\ wr e:\...

  • Page 110: Migrating The Backup Data

    Issue No. 1.0 UM8000 Where <filename> is the name of the compressed backup file, for example backup.zip. If the file transfer is successful, you should see the following message: File send NOTE File names are case-sensitive when using FTP. If you see the “Failed to open file”...

  • Page 111: Setting Up Os/2 Netbios Backup For Migration

    UM8000 Issue No. 1.0 Setting up OS/2 NetBIOS Backup For Migration Network protocols must be installed to back up an OS/2 voice messaging system using a NetBIOS over TCP/IP. A NetBIOS over TCP/IP configuration is required for a an OS/2 voice messaging system network backup.
  • Page 112 Issue No. 1.0 UM8000 Type cd\ <ENTER>. Type setup <ENTER>. Type y to proceed with the voice messaging system set up utility. On the menu, type 2 to select Choose Setup Type , then <ENTER>. Configure System Press OK to confirm that the voice messaging system is installed on drive E:.
  • Page 113 UM8000 Issue No. 1.0 Type 5 then <ENTER>. Type the correct value for the Name Server field, then <ENTER>. The NetBIOS over TCP/IP Setup menu appears. Type 1 then <ENTER>. In the Workstation Name field, type the Windows logon name of the voice messaging system, then <ENTER>.

  • Page 114: Setting Up An Os/2 Voice Messaging System To Log On To A Network

    Issue No. 1.0 UM8000 1.4.2 Setting Up an OS/2 Voice Messaging System to Log On to a Network To enable OS/2 voice messaging system to log on to a Windows network with NetBIOS over TCP/IP, perform the following procedure: 1.4.2.1 Logging On to a Windows Network Add a Windows user ID and password with network access rights.
  • Page 115 UM8000 Issue No. 1.0 In the Multi-Protocol Transport Services dialog box, click Configure In the Configure dialog box, click LAN Adapters and , then click . The Adapter and Protocols Configure Protocol Configuration dialog box appears. In Current Configuration click IBM OS/2 NetBIOS over , then click TCP/IP...

  • Page 116: Logging On To Windows Automatically

    Issue No. 1.0 UM8000 1.4.2.5 Mapping a Windows Network Drive On the voice messaging system, go to an OS/2 command prompt. Specify a drive name for the NetBIOS share directory by typing: net use x: \\<server>\<share> <ENTER> Where <server> is the name of the Windows computer and <share>...

  • Page 117: Windows Nt, 2000 Or Xp Setup

    UM8000 Issue No. 1.0 1.5.1 Windows NT, 2000 or XP Setup To configure Windows 2000, Windows NT, or Windows XP for remote backup, perform the following procedure: 1.5.1.1 Setting Up an NT, 2000 or XP Workgroup Log on to the Windows NT or 2000 computer with administration access rights.

  • Page 118: About Migration

    Issue No. 1.0 UM8000 1.5.1.3 Setting Up Share-Level Access for NT, 2000 or XP On the Windows Desktop, double-click the My Computer icon. Right-click the drive or directory to share with the OS/ 2 voice messaging system, then choose Sharing Select the Share this folder field, then set the appropriate Share name.

  • Page 119: Backing Up A Dos Voice Messaging System

    UM8000 Issue No. 1.0 Install the UM8000 blade. Transfer the back up data from the support computer to the UM8000 server. Run the migration procedure on the voice messaging server. Refer to Section 1.3 Migrating the Backup Data on page 13-4 in this chapter.
  • Page 120 Issue No. 1.0 UM8000 On the Utility menu, select Voice Mail Utilities The Voice Mail Utility menu appears. On the Voice Mail Utility menu, select Backup, Restore, Update - BRU utility The voice messaging system restarts. In the CoSession Remote Viewer Control Center, click Hang Up The CoSession connection is terminated.

  • Page 121: Compressing The Backup Data

    UM8000 Issue No. 1.0 2.2.2 Compressing the Backup Data After the backup is complete, the backup files must be compressed to the proper format for migration to UM8000. 2.2.2.1 Compressing the DOS Voice Messaging System Backup Data This procedure assumes that the WinZip compression application is installed.

  • Page 122: Transferring The Backup Data To Um8000

    Issue No. 1.0 UM8000 2.2.3 Transferring the Backup Data to UM8000 The following procedure assumes that a backup has been completed and the files compressed. 2.2.3.1 Transferring the Backup Files Log into the Web Administration Console. Go to System/Backup and restore/Restore. Use the browse icon to find the database to migrate on the support PC, this can include mapped network drives.

  • Page 123: Chapter 14 Updating Um8000

    Updating UM8000 VERVIEW ECTION Updating the voice messaging system includes installing new languages, installing additional ports, applying patches, or installing a new version of the software. All voice mail features are licensed through the CD-CP00-( ) of the SV8100. A license maybe required to add additional voice messaging software language packs or additional voice ports.

  • Page 124: Installing New Language Packs

    Issue No. 1.0 UM8000 DDING EMOVING ANGUAGE ACKS ECTION The following procedures enable you to install new language packs and remove existing language packs. NOTE The UM8000 solid state disk only contains prompt sets for three languages. To use additional languages, purchase additional licensing. Installing New Language Packs To install the new language packs: Start the Web administration console.

  • Page 125: Removing Language Packs

    UM8000 Issue No. 1.0 Choose the language file. Click Open. The Choose file dialog box closes, the Install Language button appears on the Languages page. Click Install Language. The button appears. It takes a few Updating… minutes for the language pack to install. The following message appears when the language has been installed: Changes to the voice messaging system have been made.
  • Page 126 Issue No. 1.0 UM8000 LOBAL ETECTION ECTION Use the following procedure to run the global tone detection (GTD). GTD checks the phone system or central office tones. To run Global tone detection: Start PuTTY. The login prompt appears. Log in as admin <ENTER>. Type the password, voicemail <ENTER>.
  • Page 127 UM8000 Issue No. 1.0 Start PuTTY. Log on as admin. Type the password: voicemail. The Main menu appears. Choose 2-Maintenance, then press <ENTER>. The Maintenance menu appears. Choose 1-System update, then press <ENTER>. An alert message appears: The voice messaging software must be stopped to perform this action. Would you like to stop the voice messaging software now? Press TAB to choose , then press <ENTER>.
  • Page 128 Issue No. 1.0 UM8000 THIS PAGE INTENTIONALLY LEFT BLANK 14 - 6 Updating UM8000...
  • Page 130 UM8000 I NSTALLATION ANUAL NEC Australia Pty Ltd Issue No. 1.0 NWA-034058-001 To view the latest issue of this document go to NEC Knowledgebase at http://www.kbase.cns.nec.com.au and search for NEC-10569.

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