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Cisco 8832 User Manual

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Cisco IP Conference Phone 8832 User Guide
First Published: 2017-09-15
Last Modified: 2018-12-03
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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Summary of Contents for Cisco 8832

  • Page 1 Cisco IP Conference Phone 8832 User Guide First Published: 2017-09-15 Last Modified: 2018-12-03 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
  • Page 2 Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com...

  • Page 3: Table Of Contents

    C O N T E N T S C H A P T E R 1 Your Phone Your Cisco IP Conference Phone 8832 and 8832NR New and Changed Information New and Changed Information for Firmware Release 12.5(1) New and Changed Information for Firmware Release 12.1(1) New and Changed Information for Firmware Release 12.0(1)SR2...
  • Page 4 Answer Call Waiting on Your Conference Phone Decline a Call Turn On Do Not Disturb Trace a Suspicious Call Mute Your Call Hold Calls Put a Call on Hold Answer a Call Left on Hold for Too Long Cisco IP Conference Phone 8832 User Guide...
  • Page 5 Recent Calls Recent Calls List View Your Recent Calls Return a Recent Call Clear the Recent Calls List Delete a Call Record C H A P T E R 5 Voicemail Your Voicemail Account Cisco IP Conference Phone 8832 User Guide...
  • Page 6 RF Exposure Statement for the European Union Compliance Statements for the USA Part 15 Radio Device Compliance Statements for Canada Canadian RF Exposure Statement Canadian High-Power Radars Statement Compliance Statements for New Zealand Cisco IP Conference Phone 8832 User Guide...
  • Page 7 Compliance Information for Russia FCC Compliance Statements FCC Part 15.19 Statement FCC Part 15.21 Statement FCC RF Radiation Exposure Statement FCC Receivers and Class B Digital Statement Cisco Product Security Overview Important Online Information Cisco IP Conference Phone 8832 User Guide...
  • Page 8 Contents Cisco IP Conference Phone 8832 User Guide viii...

  • Page 9: Your Phone

    Additional Help and Information , on page 17 Your Cisco IP Conference Phone 8832 and 8832NR The Cisco IP Conference Phone 8832 and 8832NR provide high-definition (HD) audio performance and 360-degree coverage for medium to large conference rooms and executive offices. The conference phone has sensitive microphones that let you speak in a normal voice and be clearly heard from up to 10 feet (2.1 m)

  • Page 10: New And Changed Information

    New and Changed Information for Firmware Release 12.5(1) No updates were required for Firmware Release 12.5(1). New and Changed Information for Firmware Release 12.1(1) The following table describes changes to the Cisco IP Conference Phone 8832 User Guide to support Firmware Release 12.1(1). Revision...

  • Page 11: Phone Setup

    Support for CMC and FAC Calls That Require a Billing Code or Authorization Code New and Changed Information for Firmware Release 12.0(1)SR2 The following table describes changes to the Cisco IP Conference Phone 8832 User Guide to support Firmware Release 12.0(1)SR2. Revision...
  • Page 12 • North America • Cisco IP Conference Phone 8832 Non-PoE Ethernet Injector • Cisco IP Conference Phone 8832 Ethernet Injector with a Cisco IP Conference Phone 8832 Power Adapter connected to an electrical outlet. • Outside of North America—Cisco IP Conference Phone 8832 Non-PoE Ethernet Injector •...

  • Page 13: Connect To The Network

    Cisco IP Conference Phone 8832 PoE Injector: Use this if the LAN supports Power over Ethernet (PoE). The phone is plugged into the Cisco IP Conference Phone 8832 PoE Injector, which in turn is plugged into the network using an Ethernet cable.

  • Page 14: Set Up Wi-Fi Client

    Set Up Wi-Fi Client The Cisco IP Conference Phone 8832 can access a Wi-Fi network. You need a power adapter to power the phone. The Cisco IP Conference Phone 8832NR cannot be used with a Wi-Fi network. Before you begin Your administrator needs to configure settings on the call control system to enable Wi-Fi access.

  • Page 15: Connect To Expressway

    Plug the end of the microphone cable into the port on the side of the conference phone. Step 2 Extend the microphone cable to the desired position. The following figure shows installation of a wired expansion microphone. Cisco IP Conference Phone 8832 User Guide...

  • Page 16: Install The Wireless Expansion Microphones

    Remove the adhesive for the double-stick tape on the bottom of the table mount plate. Place the table mount plate to adhere to the table surface. Step 3 Attach the microphone to the table mount plate. Magnets are embedded in the microphone to snap the unit into place. Cisco IP Conference Phone 8832 User Guide...

  • Page 17: Pair A Wireless Microphone

    Select either Microphone 1 or Microphone 2. If the selected channel is paired, the Unpair softkey displays on the phone screen. Step 4 Press Unpair. Related Topics Wireless Expansion Microphone, on page 15 Cisco IP Conference Phone 8832 User Guide...

  • Page 18: Install The Wireless Microphone Charging Cradle

    Charge a Wireless Microphone Before you begin Install the wireless microphone charging cradle. For more information, see Install the Wireless Microphone Charging Cradle, on page Procedure Step 1 Place the microphone in the charging cradle. Cisco IP Conference Phone 8832 User Guide...

  • Page 19: Daisy Chain Mode

    You can customize some phone settings with the Self Care portal web site, which you access from your computer. The Self Care portal is part of your organization's Cisco Unified Communications Manager. Your administrator gives you the URL to access the Self Care portal, and provides your user ID and password.

  • Page 20: Speed-Dial Numbers

    • A speed-dial label is required for speed dials with authorization codes and additional digits. Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence is correct. Cisco IP Conference Phone 8832 User Guide...

  • Page 21: Cisco Ip Conference Phone 8832 Buttons And Hardware

    Calls That Require a Billing Code or Authorization Code Cisco IP Conference Phone 8832 Buttons and Hardware The following figure shows the Cisco IP Conference Phone 8832. Figure 8: Cisco IP Conference Phone 8832 Buttons and Features Cisco IP Conference Phone 8832 User Guide...

  • Page 22: Wired Expansion Microphone

    Wired Expansion Microphone The Cisco IP Conference Phone 8832 supports two wired expansion microphones, available in an optional kit. Use of the expansion microphones allows greater coverage in a larger room and for more people. For best results, we recommend that the microphones be placed between 3 feet (0.91 m) and 7 feet (2.1 m) away from the phone.

  • Page 23: Wireless Expansion Microphone

    Microphones, on page 7 Wireless Expansion Microphone The Cisco IP Conference Phone 8832 supports two expansion wireless microphones, available with a charging cradle in an optional kit. When the wireless microphone is placed on the charging cradle for charging, the LED on the cradle is lit white.

  • Page 24: Phone Firmware And Upgrades

    15-second countdown. If you do nothing, the upgrade proceeds. You can postpone your firmware upgrade for 1 hour and up to 11 times. The upgrade is also postponed if you make or receive a phone call. Cisco IP Conference Phone 8832 User Guide...

  • Page 25: View The Progress Of A Phone Firmware Upgrade

    The term phone support pages refers to the web pages that you can access to set up certain features. For Cisco Unified Communications Manager (Release 10.0 and later), these pages are the Self Care Portal. For Cisco Unified Communications Manager (Release 9.1 and earlier), these pages are the User Options web pages.
  • Page 26 To change the audible voice-message indicator, sign in to the Self Care portal and access the message-indicator settings. You can change each setting to on or off. Your administrator can also change your settings. Cisco IP Conference Phone 8832 User Guide...

  • Page 27: Vision-Impaired And Blind Accessibility Features

    Your administrator can also change your settings. Vision-Impaired and Blind Accessibility Features Your phone comes with standard accessibility features that require little or no setup. Figure 13: Vision-Impaired and Blind Accessibility Features Cisco IP Conference Phone 8832 User Guide...

  • Page 28: Mobility-Impaired Accessibility Features

    When you adjust the volume, the LED bar lights white to show the volume increase or decrease. Mobility-Impaired Accessibility Features Your conference phone comes with standard accessibility features that require little or no setup. Cisco IP Conference Phone 8832 User Guide...

  • Page 29: Third-Party Accessibility Applications

    Third-Party Accessibility Applications Cisco works closely with partners to provide solutions that complement the accessibility and usability of Cisco products and solutions. There are third-party applications such as real-time captioning on Cisco IP Phones, Text Telephones for the Deaf (TDD/TTY), Real Time Text (RTT), hearing/voice carry over (HCO/VCO),...

  • Page 30: Troubleshooting

    ID, inline amplifiers for handsets for louder call sound, “busy lights”, audio/visual emergency notifications through Cisco IP Phones (supporting users with disabilities), etc. Here's a link to a presentation about all the accessibility features of Cisco Unified Communications products, and some third party assistive technology which works with it: http://www.cisco.com/c/dam/en_us/about/responsibility/accessibility/products/Accessibility_Innovation_...

  • Page 31: Report All Phone Issues

    Report All Phone Issues You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs, and to report problems to your administrator. If you see a message that the PRT upload has failed, the problem report is saved on the phone and you should alert your administrator.
  • Page 32 Your Phone Cisco One-Year Limited Hardware Warranty Terms Cisco IP Conference Phone 8832 User Guide...

  • Page 33: Make Calls

    Use your phone just like any other phone to make a call. Procedure Enter a number and press Call. Redial a Number You can call the most recently dialed phone number. Procedure Press Redial. Cisco IP Conference Phone 8832 User Guide...

  • Page 34: Speed Dial

    Press Callback while you are listening to the busy tone or ring sound. Step 2 Press Exit to exit the confirmation screen. Step 3 When you hear the ringtone that the person is available and see the message, press Dial to place the call again. Cisco IP Conference Phone 8832 User Guide...

  • Page 35: Dial An International Number

    Answer Calls Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls. Answer a Call Procedure Press Answer.

  • Page 36: Decline A Call

    While you are on a call, you can mute the audio, so that you can hear the other person, but they cannot hear you. When you have a call muted, the LED bar lights red. Cisco IP Conference Phone 8832 User Guide...

  • Page 37: Hold Calls

    • Flashing LED bar • Visual notification on the phone screen Procedure Press Answer to resume the held call. Swap Between Active and Held Calls You can easily switch between active and held calls. Cisco IP Conference Phone 8832 User Guide...

  • Page 38: Forward Calls

    From a call that is not on hold, press Transfer. Step 2 Enter the other person's phone number. Step 3 (Optional) Wait until you hear the line ring or until the other person answers the call. Cisco IP Conference Phone 8832 User Guide...

  • Page 39: Consult Before You Complete A Transfer

    From an active call, press Conf. Step 2 Enter a number. Step 3 (Optional) Wait until you hear the line ring or until the other person answers the call. Step 4 Press Conf. Cisco IP Conference Phone 8832 User Guide...

  • Page 40: Swap Between Calls Before You Complete A Conference

    Step 1 While you are in a conference, press Show Details to view a list of participants. Step 2 (Optional) Highlight a participant and press Remove to drop the participant from the conference. Cisco IP Conference Phone 8832 User Guide...

  • Page 41: Contacts

    You can set up your personal directory from your phone or from the Self Care portal. Use your phone to assign speed-dial codes to the directory entries. Related Topics Self Care Portal, on page 11 Cisco IP Conference Phone 8832 User Guide...

  • Page 42: Sign In And Out Of A Personal Directory

    Step 1 Press Contacts. Step 2 Sign in to your personal directory. Step 3 Select Personal Address Book. Step 4 Select a search criteria. Step 5 Enter your search criteria and press Submit. Cisco IP Conference Phone 8832 User Guide...

  • Page 43: Call A Contact In Your Personal Directory

    Step 1 Press Contacts. Step 2 Sign in to your personal directory. Step 3 Select Personal Fast Dials and scroll to a fast-dial code. Step 4 Select the required fast-dial code and press Call. Cisco IP Conference Phone 8832 User Guide...

  • Page 44: Edit A Contact In Your Personal Directory

    Sign in to your personal directory. Step 3 Select Personal Fast Dials and search for a fast-dial code. Step 4 Select the required code and press Remove. Step 5 Select the index and press Remove. Cisco IP Conference Phone 8832 User Guide...

  • Page 45: Cisco Web Dialer

    Cisco Web Dialer You can use Cisco Web Dialer, a web browser, and your Cisco IP phone to make calls from web and desktop applications. Use your web browser and go to a website or your company directory, and then click a hyperlinked phone number to begin your call.
  • Page 46 Contacts Cisco Web Dialer Cisco IP Conference Phone 8832 User Guide...

  • Page 47: Recent Calls

    When the phone is in the idle state, you can also view the Recent calls list by pressing the Navigation cluster Return a Recent Call You can easily call someone who has called you. Cisco IP Conference Phone 8832 User Guide...

  • Page 48: Clear The Recent Calls List

    Recents holds only 150 calls. Procedure Step 1 Select Recents. Step 2 Highlight the individual record or call group that you want to delete. Step 3 Press Delete. Step 4 Press Delete again to confirm. Cisco IP Conference Phone 8832 User Guide...

  • Page 49: Voicemail

    You will also hear a stutter tone played on the speaker when you use off-hook dialing. This stutter tone is line-specific. You only hear it when you use a line that has voice messages. Related Topics Self Care Portal, on page 11 Cisco IP Conference Phone 8832 User Guide...

  • Page 50: Access Voicemail

    Voicemail Access Voicemail Access Voicemail Procedure Step 1 Press Messages. Step 2 Follow the voice prompts. Cisco IP Conference Phone 8832 User Guide...

  • Page 51: Settings

    Changes to the ringer volume do not affect the call volume you hear when you are on a call. Procedure Press Volume up or down to adjust the volume when the phone is not in use. Cisco IP Conference Phone 8832 User Guide...

  • Page 52: Adjust The Volume During A Call

    Phone Display Language Your phone can display text in many languages. Your administrator sets the language the phone uses. If you want the language changed, contact your administrator. Cisco IP Conference Phone 8832 User Guide...

  • Page 53: Applications

    Close Active Applications, on page 46 Available Applications Cisco phones don't include these applications by default. But your company might have added applications such as the weather, stock information, company news, to-do lists, or similar information and services. View Active Applications You can easily see what applications you already have open.

  • Page 54: Close Active Applications

    Close Active Applications Procedure Step 1 Press Settings. Step 2 Select Running applications. Step 3 Select a running application and press Close app to close the application. Step 4 Press Close, then press Exit. Cisco IP Conference Phone 8832 User Guide...

  • Page 55: Product Safety And Security

    Depending on the quality of these devices and their proximity to other devices, such as mobile phones or two-way radios, some audio noise may still occur. In these cases, we recommend that you take one or more of these actions: Cisco IP Conference Phone 8832 User Guide...

  • Page 56: Ways To Provide Power To Your Phone

    • Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of external devices, cables, and connectors. Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC].

  • Page 57: Rf Exposure Statement For The European Union

    The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by Cisco, including the use of non-Cisco antennas, could void the user’s authority to operate this device.

  • Page 58: Canadian High-Power Radars Statement

    Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services. Cisco IP Conference Phone 8832 User Guide...

  • Page 59: Compliance Statements For Taiwan

    Compliance Statements for Taiwan DGT Warning Statement Compliance Statement for Argentina Advertencia No utilizar una fuente de alimentación con caracteristícas distintas a las expresadas ya que podría ser peligroso. CP-8832-MIC-WLS= (CNC ID: CP-8832-LA-K9; CP-8832-LA-W-K9; CP-8832-NR-K9) Cisco IP Conference Phone 8832 User Guide...

  • Page 60: Compliance Information For Brazil

    Compliance Statement for Singapore Compliance Information for China Class A Warning Statement This statement applies to the Cisco IP Conference Phone 8832NR. Compliance Information for Japan VCCI Compliance for Class B Equipment Japan JATE Radio Compliance CP-8832-MIC-WLS= “5.2/5.3GHz is limited to indoor use only in Japan”...

  • Page 61: Compliance Information For Korea

    This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, Cisco IP Conference Phone 8832 User Guide...

  • Page 62: Fcc Rf Radiation Exposure Statement

    This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S.
  • Page 63 Product Safety and Security Important Online Information Regulatory Compliance and Safety Information Regulatory Compliance and Safety Information (RCSI) is located here: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cuipph/8832/regulatory_compliance/ RCSI-0314-book.pdf Cisco IP Conference Phone 8832 User Guide...
  • Page 64 Product Safety and Security Important Online Information Cisco IP Conference Phone 8832 User Guide...

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