Related Manuals for Dell G3 15 3500
Summary of Contents for Dell G3 15 3500
- Page 1 Dell G3 15 3500 Service Manual Regulatory Model: P89F Regulatory Type: P89F002 August 2021 Rev. A02...
- Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
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Page 3: Table Of Contents
After working inside your computer..........................8 Chapter 2: Removing and installing components................9 Recommended tools................................9 Screw list....................................9 Major components of Dell G3 15 3500......................... 10 Base cover................................... 12 Removing the base cover module..........................12 Installing the base cover.............................14 Memory module.................................. 16 Removing the memory modules.......................... - Page 4 Installing the coin-cell battery..........................38 Power-adapter port................................39 Removing the power-adapter port......................... 39 Installing the power-adapter port..........................40 Heat sink....................................40 Removing the heat sink............................. 40 Installing the heat sink..............................41 I/O board.....................................43 Removing the I/O board............................43 Installing the I/O board.............................. 44 Display assembly................................45 Removing the display assembly..........................
- Page 5 Disabling Intel Optane memory............................73 Flea power release................................74 WiFi power cycle................................74 Chapter 6: Getting help and contacting Dell................75 Contents...
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Page 6: Chapter 1: Working Inside Your Computer
You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance. - Page 7 ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
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Page 8: After Working Inside Your Computer
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components. -
Page 9: Chapter 2: Removing And Installing Components
Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #1 ● Phillips screwdriver #0 ●... -
Page 10: Major Components Of Dell G3 15 3500
I/O board Palm-rest and keyboard M2 x 3 assembly System board KB Support M2 x 2 (big head) Major components of Dell G3 15 3500 The following image shows the major components of Dell G3 15 3500. Removing and installing components... - Page 11 1. Base cover 2. Power-adapter port 3. Right Fan 4. Heat sink 5. Memory module (DIMM1) 6. Memory module (DIMM2) 7. System board 8. Hard drive 9. Battery 10. Speakers 11. Touchpad 12. Touchpad bracket 13. Display assembly 14. Palm-rest and keyboard assembly 15.
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Page 12: Base Cover
Base cover Removing the base cover module Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following image indicates the location of the base cover and provides a visual representation of the removal procedure. Removing and installing components... - Page 13 Steps 1. Loosen the four captive screws that secure the base cover to the palm-rest and keyboard assembly. 2. Remove the six screws (M2x7) that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry the base cover beside the display hinges, and then continue to work on the sides to open the base cover.
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Page 14: Installing The Base Cover
4. Disconnect the battery cable from the system board. NOTE: Disconnect the battery cable only when you are continuing to remove other components from your computer. 5. Press and hold the power button for 5 seconds to ground the computer and drain the flea power. Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. - Page 15 Steps 1. Connect the battery cable to the system board, if applicable. Removing and installing components...
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Page 16: Memory Module
2. Place the base cover on top of the palm-rest and keyboard assembly. 3. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place. 4. -
Page 17: Installing The Memory Module
Installing the memory module Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the memory module and provides a visual representation of the installation procedure. -
Page 18: Installing The 2230 Solid-State Drive In M.2 Slot One
About this task NOTE: This procedure applies only to computers shipped with a 2230 solid-state drive installed in M.2 slot one. NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solid- state drive in M.2 slot one. The following image indicates the location of the 2230 solid-state drive that is installed in M.2 slot one and provides a visual representation of the removal procedure. - Page 19 3. Verify if the storage device is installed correctly: a. Turn on or restart your computer. b. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. NOTE: Alist of storage devices are displayed under the System Information in the General group.
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Page 20: Removing The 2280 Solid-State Drive/Intel Optane Memory Module In M.2 Slot One
If you have replaced the primary storage device that had the operating system installed, see Reinstall Windows 10 to the Dell factory image using recovery media in the knowledge base article 000176966. Removing the 2280 solid-state drive/Intel Optane memory module in M.2 slot one... - Page 21 3. Verify if the storage device is installed correctly: a. Turn on or restart your computer. b. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. NOTE: Alist of storage devices are displayed under the System Information in the General group.
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Page 22: Solid-State Drive-M.2 Slot Two
Solid-state drive—M.2 slot two Removing the 2280 solid-state drive/Intel Optane memory module in M.2 slot two Prerequisites If you are removing the Intel Optane memory module (optional) from your computer, disable the Intel Optane memory so that all cached system data are moved from the Intel Optane memory module to the SATA drive. For more information about disabling the Intel Optane memory, see Disabling Intel Optane memory. -
Page 23: Hard Drive
3. Verify if the storage device is installed correctly: a. Turn on or restart your computer. b. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. NOTE: Alist of storage devices are displayed under the System Information in the General group. - Page 24 About this task The following image indicates the location of the hard drive and provides a visual representation of the removal procedure. Removing and installing components...
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Page 25: Installing The Hard Drive
Steps 1. Open the latch and disconnect the hard-drive cable from the system board. 2. Remove the three screws (M2x3) that secure the hard-drive assembly to the palm-rest and keyboard assembly. 3. Lift the hard-drive assembly along with its cable off the palm-rest and keyboard assembly. 4. - Page 26 Removing and installing components...
- Page 27 3. Verify if the storage device is installed correctly: a. Turn on or restart your computer. b. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. NOTE: Alist of storage devices are displayed under the System Information in the General group.
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Page 28: Left Fan
Left fan Removing the left fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the left fan and provides a visual representation of the removal procedure. Steps 1. -
Page 29: Right Fan
Steps 1. Align and place the left fan on the palm-rest and keyboard assembly. 2. Replace the two (M2x3) screws to secure the left fan to the palm-rest and keyboard assembly. 3. Route the antenna cables through the routing guides on the left fan. 4. -
Page 30: Removing The Right Fan
Steps 1. Align and place the right fan on the palm-rest and keyboard assembly. 2. Replace the two (M2x3) screws to secure the right fan to the palm-rest and keyboard assembly. 3. Connect the right-fan cable to the system board. Next steps 1. -
Page 31: Battery
● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell. -
Page 32: Removing The Battery
Removing the battery Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the battery and provides a visual representation of the removal procedure. Steps 1. -
Page 33: Wireless Card
Steps 1. Place the battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4. -
Page 34: Installing The Wlan Card
Steps 1. Remove the screw (M2x3) that secures the WLAN card to the system board. 2. Remove the bracket that secures the WLAN card to the system board. 3. Disconnect the antenna cables from the WLAN card. 4. Slide and remove the WLAN card from the WLAN-card slot. Installing the WLAN card Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. - Page 35 Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle)
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Page 36: Speakers
Speakers Removing the speakers Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the speakers and provides a visual representation of the removal procedure. Steps 1. -
Page 37: Coin-Cell Battery
Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly. NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place before replacing the speakers. -
Page 38: Installing The Coin-Cell Battery
Steps Using a plastic scribe, pry the coin-cell battery out of the coin-cell battery slot on the system board. Installing the coin-cell battery Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure. -
Page 39: Power-Adapter Port
Steps 1. Place the coin-cell battery in the coin-cell battery slot with the positive side facing up. 2. Snap the coin-cell battery into place. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. -
Page 40: Installing The Power-Adapter Port
Installing the power-adapter port Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the power-adapter port and provides a visual representation of the installation procedure. -
Page 41: Installing The Heat Sink
NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. 2. Remove the base cover. About this task The following image indicates the location of the heat sink and provides a visual representation of the removal procedure. Steps 1. - Page 42 CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: If either the system board or the heat sink is replaced, use the thermal pad/paste provided in the kit to ensure that the thermal conductivity is achieved. Steps 1.
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Page 43: I/O Board
I/O board Removing the I/O board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the left fan. About this task The following image indicates the location of the I/O board and provides a visual representation of the removal procedure. Steps 1. -
Page 44: Installing The I/O Board
Installing the I/O board Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the I/O board and provides a visual representation of the installation procedure. Steps 1. -
Page 45: Display Assembly
Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the display assembly and provides a visual representation of the removal procedure. - Page 46 Steps 1. Using the pull tab, gently pull upwards to disconnect the display cable from the system board. 2. Remove the four screws (M2.5x5) that secure the display assembly to the palm-rest and keyboard assembly. 3. Slowly lift the palm-rest and keyboard assembly at an angle. 4.
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Page 47: Installing The Display Assembly
Installing the display assembly Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the display assembly and provides a visual representation of the installation procedure. -
Page 48: System Board
Steps 1. Place the display assembly on a clean and flat surface with the display panel facing up. 2. Slide the palm-rest and keyboard assembly under the display hinges. 3. Press down the display hinges and align the screw holes on the display hinges with the screw holes on the palm-rest and keyboard assembly. - Page 49 Removing and installing components...
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Page 50: Installing The System Board
Steps 1. Open the latch, and disconnect the display cable from the system board. 2. Open the latch, and disconnect the keyboard-backlight cable (optional) from the system board. 3. Open the latch, and disconnect the fingerprint-reader cable (optional) from the system board. 4. - Page 51 Steps 1. Connect the I/O-board cable to the back of the system board. 2. Turn the system board over, align and place the system board on the palm-rest and keyboard assembly. 3. Connect the display cable to the system board. 4.
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Page 52: Power Button With Fingerprint Reader
5. Install the coin-cell battery. 6. Install the battery. 7. Install the solid-state drive in M.2 slot two. 8. Install the solid-state drive in M.2 slot one. 9. Install the WLAN card. 10. Install the memory module. 11. Install the base cover. -
Page 53: Installing The Power Button With Fingerprint Reader
2. Remove the two screws (M2x3) that secure the power button with fingerprint reader to the palm-rest and keyboard assembly. 3. Lift the power button with fingerprint-reader, along with the fingerprint-reader cable, off the palm-rest and keyboard assembly. Installing the power button with fingerprint reader Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. -
Page 54: Touchpad
Touchpad Removing the touchpad Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the memory module. 4. Remove the WLAN card. 5. Remove the solid-state drive in M.2 slot one. 6. Remove the solid-state drive in M.2 slot two. -
Page 55: Installing The Touchpad
Installing the touchpad Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the touchpad and provides a visual representation of the installation procedure. Steps 1. -
Page 56: Palm-Rest And Keyboard Assembly
Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the memory module. 4. Remove the WLAN card. 5. Remove the solid-state drive in M.2 slot one. -
Page 57: Installing The Palm-Rest And Keyboard Assembly
Installing the palm-rest and keyboard assembly Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task Place the palm-rest and keyboard assembly on a flat surface. Next steps 1. Install the fingerprint reader. -
Page 58: Chapter 3: Drivers And Downloads
Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads... -
Page 59: Chapter 4: System Setup
System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference. -
Page 60: System Setup Options
System setup options NOTE: Depending on this computer and its installed devices, the items that are listed in this section may or may not be displayed. Table 4. System setup options—System information menu Overview BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer. - Page 61 Table 4. System setup options—System information menu (continued) Overview dGPU Video Controller Displays the discrete graphics information of the computer. Video BIOS Version Displays the video BIOS version of the computer. Video Memory Displays the video memory information of the computer. Panel Type Displays the Panel Type of the computer.
- Page 62 Table 6. System setup options—System Configuration menu (continued) System Configuration USB Configuration Enable Boot Support Enables or disables booting from USB mass storage devices such as external hard drive, optical drive, and USB drive. Enable External USB Ports Enables or disables USB ports to be functional in an operating system environment.
- Page 63 Table 8. System setup options—Security menu (continued) Security Default: OFF. Password Bypass Bypass the System (Boot) Password and the internal hard drive password prompts during a system restart. Default: Disabled. Enable Non-Admin Password Changes Enables or disables the user to change the system and hard drive password without the need for admin password.
- Page 64 Table 9. System setup options—Secure Boot menu Secure Boot Enable Secure Boot Enables or disables the computer to boos using only validated boot software. Default: OFF. NOTE: For Secure Boot to be enabled, the computer needs to be in UEFI boot mode and the Enable Legacy Option ROMs option needs to be turned off.
- Page 65 Table 12. System setup options—Power Management menu (continued) Power Management Default: Disabled. The system will not automatically power up. Battery Charge Configuration Enables the computer to run on battery during power usage hours. Use the below options to prevent AC power usage between certain times of each day. Default: Adaptive.
- Page 66 Table 14. System setup options—POST Behavior menu (continued) POST Behavior Default: ON. Extend BIOS POST Time Configures the BIOS POST (Power-On Self-Test) load time. Default: 0 seconds. Fastboot Configures the speed of the UEFI boot process. Default: Thorough. Performs complete hardware and configuration initialization during boot.
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Page 67: System And Setup Password
Dell Auto operating system Recovery Controls the automatic boot flow for SupportAssist System Resolution Console Threshold and for Dell operating system Recovery tool. Default: 2. SupportAssist operating system Recovery Enables or disables the boot flow for SupportAssist operating system Recovery tool in the even of certain system errors. -
Page 68: Assigning A System Setup Password
Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set. About this task To enter the system setup, press F12 immediately after a power-on or reboot. Steps 1. -
Page 69: Clearing Bios (System Setup) And System Passwords
Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application. -
Page 70: Updating The Bios In Linux And Ubuntu
One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option. -
Page 71: Chapter 5: Troubleshooting
● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer. -
Page 72: Recovering The Operating System
It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. -
Page 73: Enabling Intel Optane Memory
Table 20. LED codes (continued) Diagnostic light codes Problem description Recovery image not found Recovery image found but invalid Power-rail failure System BIOS Flash incomplete Management Engine (ME) error Camera status light: Indicates whether the camera is in use. ● Solid white — Camera is in use. ●... -
Page 74: Flea Power Release
Flea power release About this task Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: Steps 1. -
Page 75: Chapter 6: Getting Help And Contacting Dell
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 21. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...