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2. Open Canon IJ Printer Assistant Tool.
Maintenance Tab Description
3. Select Select Printer... and select printer you are using from pulldown menu and select
OK.
4. Select Custom Settings.
5. Select Prevent paper abrasion check box and click OK.
◦ For macOS:
Adjust the setting to prevent paper abrasion from Remote UI.
Opening Remote UI for Maintenance
If intensity is set high, reduce intensity setting and try printing again.
Check5
If you are printing with a high intensity setting on plain paper, the paper may absorb too much ink and become
wavy, causing paper abrasion.
• Printing from your computer (Windows)
Check the intensity setting in the printer driver.
Adjusting Intensity
• Copying
Setting Items for Copying
Is platen glass or glass of ADF dirty?
Check6
Clean the platen glass or the glass of ADF.
Cleaning Platen and Document Cover
Cleaning the ADF (Auto Document Feeder)
Note
• If the glass of ADF is dirty, black streaks appear on the paper as shown below.
Is paper feed roller dirty?
Check7
Clean paper feed roller.
Cleaning Paper Feed Rollers
Is inside of printer dirty?
Check8
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