Page 1 Maintenance Guide (Windows) NEC Express Server Express5800 Series Express5800/R310g-E4 Express5800/R320g-E4 Express5800/R320g-M4 EXP320T, EXP320V Chapter 1 Maintenance Chapter 2 Configuring and Upgrading the System Chapter 3 Useful Features 30.104.01-104.01 February 2019 © NEC Corporation 2019...
Page 2: Manuals
Upgrading the System setting up management tools Chapter 3: Useful Features The detail of system BIOS settings, SAS Configuration Utility, and EXPRESSBUILDER Other manuals The detail of NEC ESMPRO, BMC Configuration, and other features. Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
Page 3: Table Of Contents
4. Maintenance of Express5800/ft series ......................24 4.1 Starting and Stopping the Components ....................25 4.1.1 Available status ........................25 4.1.2 Procedure in NEC ESMPRO Manager ..................26 4.1.3 Procedure in the ft server utility ....................27 4.2 Checking and Clearing the MTBF ......................28 4.2.1 Available status ........................
Page 4 4.4.3 Procedure in ft server utility ..................... 36 4.5 Updating the BIOS ..........................37 4.5.1 Available status ........................37 4.5.2 Procedure in NEC ESMPRO Manager ..................38 4.5.3 Procedure in the ft server utility ....................41 4.6 Updating the BMC Firmware ........................ 43 4.6.1 Available status ........................
Page 5 Contents 1.2.3 Removing duplex configuration of RDR disks ............... 127 1.2.4 Other features of RDR Utility ....................129 1.3 Replacing Failed Hard Disk Drives ....................133 1.3.1 How to Locate Failed Disks ....................133 1.3.2 Procedures to Replace Failed Disks ..................133 2.
Page 6 5.3 Utility in EXPRESSBUILDER ......................238 6. EXPRESSSCOPE Engine 3 ......................... 239 7. NEC ESMPRO .............................. 240 7.1 NEC ESMPRO Agent (for Windows) ....................240 7.2 NEC ESMPRO Manager ........................240 7.3 NEC ESMPRO Agent Extension ......................240 7.4 BMC Configuration ..........................240 7.5 NEC ExpressUpdate Agent ........................
Page 7: Conventions Used In This Document
Conventions Used in This Document Conventions Used in This Document Signs and symbols for safety WARNING and CAUTION are used in this guide as following meaning. WARNING Indicates there is a risk of death or serious personal injury CAUTION Indicates there is a risk of burns, other personal injury, or property damage Precautions and notices against hazards are presented with one of the following three symbols.
Page 8: Notations Used In The Text
Conventions Used in This Document Notations used in the text In addition to safety-related symbols urging caution, three other types of notations are used in this document. These notations have the following meanings. Important Indicates critical items that must be followed when handling hardware or operating software. If the procedures described are not followed, hardware failure, data loss, and other serious malfunctions could occur.
Page 9: Abbreviations Of Operating Systems
Conventions Used in This Document Abbreviations of Operating Systems Windows Operating Systems are referred to as follows. Operating Systems which is being supported is different depending on product model. See Chapter 1 (1.2 Supported Windows OS) in Installation Guide (Windows) for detailed information. Notations in this document Official names of OS Windows Server 2016 Standard...
Page 10: Trademarks
Trademarks Trademarks EXPRESSSCOPE is a registered trademark of NEC Corporation Microsoft, Windows, and Windows Server are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. Intel, and Xeon are registered trademarks of Intel Corporation of the United States.
Page 11: License Notification
License Notification License Notification Open source software of following license is included in the part of this product (system BIOS).  EDK/EDKII  OpenSSL  AMI CRYPTO LIBRARY USING WPA SUPPLICANT Open source software of following license is included in the part of this product (Off-line Tools). ...
Page 12 License Notification OpenSSL OpenSSL License ------- Copyright (c) 1998-2011 The OpenSSL Project. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 13 License Notification AMI CRYPTO LIBRARY USING WPA SUPPLICANT WPA Supplicant ------- Copyright (c) 2003-2016, Jouni Malinen <j@w1.fi> and contributors All Rights Reserved. This program is licensed under the BSD license (the one with advertisement clause removed). If you are submitting changes to the project, please see CONTRIBUTIONS file for more instructions. License ------- This software may be distributed, used, and modified under the terms of...
Page 14: Warnings And Additions To This Product And Document
This document is subject to change at any time without notice. Do not make copies or alter the document content without permission from NEC Corporation. If you have any concerns, or discover errors or omissions in this document, contact your sales representative.
Page 15: Chapter 1 Maintenance
NEC Express5800 Series Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance This chapter explains maintenance of server, and what actions are to be taken in case of trouble when operating this server. 1. Relocation and Storage Describes how to move and store this server.
Page 16: Relocation And Storage
Chapter 1 Maintenance 1. Relocation and Storage Relocation and Storage Follow the steps below if you want to relocate or store this server. WARNING Be sure to observe the following precautions to use the server safety. Failure to observe the precautions may cause death or serious injury. For details, see Safety Precautions and Regulatory Notices.
Page 17 Chapter 1 Maintenance 1. Relocation and Storage Important If this server and internal optional devices are suddenly moved from a cold place to a warm place, condensation will occur. Wait for a sufficient period of time before using the server and other components in the operating environment.
Page 18: Daily Maintenance
NEC corporate site: https://www.nec.com/ [Support & Downloads] NEC also provides NEC ExpressUpdate that helps you to download and install the updates that must be applied to BIOS and FW of the server. NEC ExpressUpdate is contained in EXPRESSBUILDER provided with the server.
Page 19: Checking Status Led
Chapter 1 Maintenance 2. Daily Maintenance Checking STATUS LED Check that the LEDs at front do not indicate error after turning on this server or before shutting down the server. Check that the LEDs do not indicate error also while operating the system. Check LED indication when: ...
Page 20: Making Backup Copies
2. Daily Maintenance Making Backup Copies NEC recommends you make backup copies of your valuable data stored in hard disks of the server on a regular basis. When you have changed the hardware configuration or BIOS configuration, take a backup of the system information according to “5.3 Backup”...
Page 21: Cleaning The Express5800/Ft Series
Chapter 1 Maintenance 2. Daily Maintenance 2.5.1 Cleaning the Express5800/ft series For daily cleaning, wipe the external surfaces of the server with a dry soft cloth. Follow the procedure below if stains remain on the surfaces:  Do not use thinner, benzene, and other volatile solvents to clean the server. Important ...
Page 22: User Support
Before getting after-sales service, check the contents of the warranty and service. Maintenance Services Service representatives from NEC subsidiary companies or companies authorized by NEC provide maintenance services. For the services, contact your sales representative. When contacting your sales representative, tell them the model type and serial number referring to your warranty card.
Page 23: Before Asking For Repair
Chapter 1 Maintenance 3. User Support Before Asking for Repair If you think that a failure occurred, follow the steps below: Check if the power cord and cables to other products are properly connected. Check LED indications and alarm messages on display unit. See Chapter 1 (6. Error Messages). See Chapter 1 (8.
Page 24: Maintenance Of Express5800/Ft Series
Using the ft server utility on the ft server for local maintenance To start the ft server utility, select menus as follows: Tips Start  NEC ESMPRO Agent  ft server utility The table below lists the maintenance way (remote or local) of each feature on the components. Component...
Page 25: Starting And Stopping The Components
・Firmware Update Complete ・Diagnostics Passed ・Power supply stop PCI module ・Duplex ・Broken ・Forced stop ・Firmware Update Complete ・Diagnostics Passed You can view the state of component by NEC ESMPRO Manager or ft server utility. Tips Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
Page 26: Procedure In Nec Esmpro Manager
The stop result can be checked by Status in General of target component. The result of the stop operation is reported by the ft server as an alert. Sample screen of Maintenance in NEC ESMPRO Manager Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
Page 27: Procedure In The Ft Server Utility
Chapter 1 Maintenance 4. Maintenance of Express5800/ft series 4.1.3 Procedure in the ft server utility Follow the steps below to start component. 1. Choose the target component by using the ft server utility. 2. Check the current state of the target component by selecting View menu  Refresh on the utility. See 4.1.1 Available Status.
Page 28: Checking And Clearing The Mtbf
・MTBF is lower than the threshold. PCI module ・Broken ・MTBF is lower than the threshold. The status of component can be checked on the screen of NEC ESMPRO Manager or ft Tips server utility. Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
Page 29: Procedure In Nec Esmpro Manager
The MTBF clearing result can be checked by Status Information in General on the target Tips component screen. The result of the MTBF clearing operation is reported by the ft server as an alert. 4. Start the target component. Sample screen of Maintenance in NEC ESMPRO Manager Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
Page 30: Procedure In The Ft Server Utility
Chapter 1 Maintenance 4. Maintenance of Express5800/ft series 4.2.3 Procedure in the ft server utility Follow the steps below to clear the MTBF of component. 1. Choose the target component by using the ft server utility. 2. Check the current state of the target component by selecting View menu  Refresh on the utility. See 4.2.1 Available Status.
Page 31: Diagnosing
・Forcibly stopped ・Firmware Update Complete PCI module ・Power supply stopped ・Broken ・Forcibly stopped ・Firmware Update Complete The status of component can be checked on the screen of NEC ESMPRO Manager or ft Tips server utility. Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
Page 32: Procedure In Nec Esmpro Manager
In addition, the result of the diagnosis is reported by the ft server as an alert.  The result of diagnosis executed last is displayed in the Diagnostics Information in Maintenance screen. Sample screen of Maintenance in NEC ESMPRO Manager Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
Page 33: Procedure In The Ft Server Utility
Chapter 1 Maintenance 4. Maintenance of Express5800/ft series 4.3.3 Procedure in the ft server utility Follow the steps below to diagnose the component. 1. Choose the target component by using the ft server utility. 2. Check the current status of the target component by selecting View menu  Refresh on the utility. See 4.3.1 Available Status.
Page 34: Online Dump Feature
You can collect the memory dump by Online dump feature when the status of component is the following state. Component Status of component CPU module Duplex The status of component can be checked on the screen of NEC ESMPRO Manager or ft Tips server utility. Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
Page 35: Procedure In Nec Esmpro Manager
The dump is saved at %SystemDrive%\NECDump\MEMORY.DMP on the managed server.  The result of the dump saving is reported by the ft server as an alert. Sample screen of Maintenance in NEC ESMPRO Manager Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
Page 36: Procedure In Ft Server Utility
Chapter 1 Maintenance 4. Maintenance of Express5800/ft series 4.4.3 Procedure in ft server utility Follow the steps below to collect memory dump by Online dump feature. 1. Choose the target CPU module by using the ft server utility. 2. Check the current status of the target component by selecting View menu  Refresh on the utility. See 4.4.1 Available Status.
Page 37: Updating The Bios
You can update the BIOS of CPU modules when the status of component is the following state. Component Status of component CPU module ・Power supply stopped The status of component can be checked on the screen of NEC ESMPRO Manager or ft Tips server utility. Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
Page 38: Procedure In Nec Esmpro Manager
Important To update BIOS of CPU module, a BIOS image file for updating needs to be stored on the ft server. BIOS images can be downloaded from NEC web site. Please follow “2.1 Checking and Applying Updates”. 1. Save the BIOS image file for update in a folder on the ft server. Take a note of path to that folder.
Page 39 Chapter 1 Maintenance 4. Maintenance of Express5800/ft series 6. When you click OK on confirmation dialog box, the firmware update starts.  Tips The update result can be checked by Status Information of General in target component ("Firmware update complete" is displayed). In addition, the result of the update is reported by the ft server as an alert.
Page 40 Chapter 1 Maintenance 4. Maintenance of Express5800/ft series 10. Choose Copy online BIOS image to Offline and click Apply. 11. When you click OK on confirmation dialog box, the firmware update starts.  Tips The update result can be checked by Status Information of General in target component ("Firmware update complete"...
Page 41: Procedure In The Ft Server Utility
Important To update BIOS of CPU module, a BIOS image file for updating needs to be stored on the ft server. BIOS images can be downloaded from NEC web site. Please follow “2.1 Checking and Applying Updates”. 1. Save the BIOS image file for update in a folder in the ft server. Take a note of path to that folder.
Page 42 Chapter 1 Maintenance 4. Maintenance of Express5800/ft series 5. Choose Specify new firmware for update, type the path to the BIOS image file entered in Step 1 into the text box, and click Activate. The update result can be checked by State of target component. Tips The status is not refreshed automatically.
Page 43: Updating The Bmc Firmware
Chapter 1 Maintenance 4. Maintenance of Express5800/ft series Updating the BMC Firmware The ft server has BMC on each of PCI modules 0 and 1, and the both BMCs are automatically updated by the following procedure. Important Consult with your maintenance personnel before updating BMC firmware. 4.6.1 Available status You can update the BMC firmware when the status of component is the following state.
Page 44: Procedure In The Ft Server Utility
To update BMC firmware, a firmware image file for updating needs to be stored on Important the ft server. BMC firmwares can be downloaded from NEC web site. Please follow “2.1 Checking and Applying Updates”. 1. Click the Firmware button on Firmware.
Page 45: Setting The System Operation
Chapter 1 Maintenance 4. Maintenance of Express5800/ft series Setting the System Operation The following properties can be set as the common operation. Quick dump When this property is enabled (by checking Enable on the setup screen), the memory dump is collected by Quick dump feature in parallel with the system startup if a fault occurs in the system.
Page 46: Procedure In The Ft Server Utility
Chapter 1 Maintenance 4. Maintenance of Express5800/ft series 4.7.1 Procedure in the ft server utility Follow the steps below to set the system operation.  Consult with your maintenance personnel before changing setting for system Important operation.  The new setting becomes valid after restarting the server. Be sure to restart the system though you are not prompted on utility screen.
Page 47: Checking The Duplex State Of Modules
Chapter 1 Maintenance 5. Checking the Duplex State of Modules Checking the Duplex State of Modules This section describes how to check if the system runs properly after system installation or reinstallation. CPU/IO module has a processor function part and IO function part. Each part is monitored Tips and managed by the module.
Page 48 Chapter 1 Maintenance 5. Checking the Duplex State of Modules 3. Select Start – NEC ESMPRO Agent – ft server utility to start the ft server utility. 4. On the left pane, select the primary PCI module as follows: - Select PCI module (ID:10) when CPU/IO module 0 is primary module.
Page 49 Chapter 1 Maintenance 5. Checking the Duplex State of Modules 6. Restart the stopped PCI module. Click Up of Bring Up/Bring Down to the PCI module which has been stopped, and the PCI module will be started. When the PCI module is started, PCI module diagnosis, mirror volume duplication and PCI Tips module duplication are performed.
Page 50 Chapter 1 Maintenance 5. Checking the Duplex State of Modules The status LED of PCI modules changes as shown below: Indications of the status LEDs Immediately after the PCI module startup until the completion of diagnosis: Secondary Primary (1) PRIMARY LED –...
Page 51: Confirming The Startup And Stop Of Cpu Modules
DISK ACCESS LED (2) lights only when hard disk drive is accessed. 2. Select Start – NEC ESMPRO Agent – ft server utility to start the ft server utility. 3. On the left pane, select the CPU module as follows: - Select CPU module (ID:0) to stop CPU/IO module 0.
Page 52 Chapter 1 Maintenance 5. Checking the Duplex State of Modules 4. Click Down of Bring Up/Bring Down. When you stop a CPU module, the indications of the status LEDs change as follows. Below denotes that the only one CPU module is operating. Indications of status LEDs CPU/IO module 0 (Stopped)* CPU/IO module 1 (Operating)
Page 53: Error Messages
Chapter 1 Maintenance 6. Error Messages Error Messages Take an action below if the server is faulty.  If LED indicates an error state, see 6.1 Error Indication by LED.  If an error message appears, see 6.2 POST Error Message. ...
Page 54: Error Indication By Led
Chapter 1 Maintenance 6. Error Messages Error Indication by LED LEDs on the front and rear panels of the server and near the handles of hard disk drives notify the various server statuses, with lighting, blinking, and lighting-out patterns or colors. If trouble seems to have occurred, check the LED indication.
Page 55 Chapter 1 Maintenance 6. Error Messages (9) Power Unit LED 1G LAN connector SPEED LED Module ID LED LINK/ACT LED 10G LAN connector Management LAN (R320g-M4 only) connector < Rear > System POWER LED LED indication Description Action On (green) Either or both of CPU/IO modules are powered on.
Page 56 Chapter 1 Maintenance 6. Error Messages DISK ACCESS LED DISK LED 2 (amber) DISK LED 1 (green) Status of DISK LED 1 and 2 Description Action DISK LED 1 DISK LED 2 Disk is in the idle state. – Blinking (green) Disk is being accessed.
Page 57 Chapter 1 Maintenance 6. Error Messages LEDs on Management LAN connector and LAN connectors LINK/ACT LED LED indication Description Action On (green) Power is supplied to the server and hub, and they – are connected correctly (LINK state). Blinking (green) The port is sending or receiving data (ACT state).
Page 58 Chapter 1 Maintenance 6. Error Messages EXPRESSSCOPE Corresponding LED lights amber if modules have failures. (5)-2 (5)-1 (5)-3 (5)-4 (11) (10) (9) (1) Module POWER LED LED indication Description Action On (green) The power of CPU/IO module is ON. – AC power is not supplied to CPU/IO module.
Page 59 Chapter 1 Maintenance 6. Error Messages (4) CPU (CPU FAULT LED) The LED lights amber when the CPU part of CPU/IO modules fails. (5) MEM NUMBER (Memory slot error LED) The LED lights amber when failure occurs on the memory slot 0 of CPU/IO module. Memory slots with errors can be identified by illumination status of the following (5)-1 to (5)-4.
Page 60 Chapter 1 Maintenance 6. Error Messages (6) TEMP (Abnormal temperature LED) Amber: Temperature in CPU/IO module becomes abnormal. (7) VLT (Power error LED) Amber: Electric voltage failure occurs in CPU/IO module. (8) PSU(Power supply unit error LED) Amber: Failure occurs on the power supply unit of CPU/IO module. (9) FAN (Fan error LED) Amber: Failure occurs on the cooling fan for CPU of CPU/IO module.
Page 61: Post Error Message
Chapter 1 Maintenance 6. Error Messages POST Error Message If POST detects an error, an error message appears on the display. System Monitoring Check ... Passed ERROR Press <F1> to resume, <F2> to setup Example: This message indicates that date and time set on realtime clock is incorrect.
Page 62 Chapter 1 Maintenance 6. Error Messages Error messages Error Message Description Action Illegal setup information of BIOS was Start BIOS Setup Utility (SETUP), and then 8000 System variable is detected. select Load Setup Defaults and specify the corrupted. necessary settings. Real time clock error was detected.
Page 63 Chapter 1 Maintenance 6. Error Messages Error Message Description Action An error was detected on 1st SM Bus. Contact your sales representative. C061 1st SMBus device Error detected. An error was detected on 2nd SM Bus. C062 2nd SMBus device Error detected.
Page 64 Chapter 1 Maintenance 6. Error Messages Error Message Description Action BMC Mezzanine card is not installed. Contact your sales representative. C11B BMC Mezzanine card is not found. A format error was detected in BMC C11C BMC Mezzanine partition Mezzanine card. is invalid.
Page 65 Chapter 1 Maintenance 6. Error Messages Error messages on a virtual LCD You can confirm the error messages by using EXPRESSSCOPE Engine 3 web browser window. For details, see Chapter 3 (3. EXPRESSSCOPE Engine 3) in User’s Guide. The table below shows the error messages displayed on upper and lower lines, cause, and action. If the same error appears even if the action is performed, contact your sales representative.
Page 66 Chapter 1 Maintenance 6. Error Messages Messages displayed on a lower LCD line Message on Lower LCD Line Description Action VBAT Lower Non-Critical A voltage abnormality was Contact your sales representative. detected. VBAT Upper Non-Critical VBAT Lower Critical VBAT Upper Critical Baseboard Temperature1 Lower Non-Critical A temperature abnormality was It is possible that a cooling fan has...
Page 67 Chapter 1 Maintenance 6. Error Messages Message on Lower LCD Line Description Action System FAN0 Lower Non-Critical A fan alarm was detected. It is possible that a cooling fan has failed or is clogged. Contact your sales System FAN0 Lower Critical representative.
Page 68: List Of Windows Event Logs
Chapter 1 Maintenance 6. Error Messages List of Windows Event Logs Note Confirm also "Chapter 1 (8.11 Event Logs)".  Event log Source Type Message (Description) Timing Action System Event Log for all Windows OS  System Event Log Error detected on the device \Device\CdRom0 during the paging Cdrom Warning operation.
Page 69 Chapter 1 Maintenance 6. Error Messages The application YYY with process id XXX stopped the removal or ejection for the device ZZZ. Warning Kernel-PnP * ZZZ : Instance name of the device YYY : Name of the process that was using the device XXX : ID of the process that was using the device This event does not affect system operation if it is logged when applying When applying Starter Pack...
Page 70 Chapter 1 Maintenance 6. Error Messages Application Log Microsoft-Windows- Warning Acquisition of End User License failed. hr=0x80072EE7 Security-SPP 1014 This event does not affect system operation if it is not recorded When running an OS for the first time repeatedly after activating the Windows. Detailed HRESULT.
Page 71 Chapter 1 Maintenance 6. Error Messages Microsoft-Windows- Warning The Network List Manager reports no connectivity to the internet. DeviceSetupManager When starting system and installing This event does not affect system operation if it is not recorded after Starter Pack connecting to the internet. Microsoft-Windows- DmWapPushService: Failed to register WNF with EventAggregator for Error...
Page 72: Error Message On Windows Server
Chapter 1 Maintenance 6. Error Messages Error Message on Windows Server If a fatal error occurs on Windows Server, the screen changes blue, and detailed error information is displayed. Background color is "Blue". Example on Windows Server 2016 Take a note of on-screen message and contact your sales representative. At the occurrence of error, the server performs memory dump automatically, and saves the memory dump in the specified folder.
Page 73: Collecting Failure Information
Follow the steps below to collect various logs that occurred on the server. Run the following file on the server. %EsmDir%\tool\collect.exe %EsmDir% means the installation folder of NEC ESMPRO Agent. (Default: C:\ESM) Collect all the logs in %EsmDir%\tool\log. The files under %EsmDir%\log folder do not need to be collected.
Page 74: Collecting Event Logs
Chapter 1 Maintenance 7. Collecting Failure Information Collecting Event Logs Follow the steps below to collect various event logs that occurred on the server. If a STOP error, system error, or stall occurs, restart the system and then follow the Tips steps below.
Page 75 Chapter 1 Maintenance 7. Collecting Failure Information Click Save All Events As from Action menu. Type the file name of the archived log in File name. Select the type of the log file you want to save in Save as type, and then click Save. Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
Page 76: Collecting Configuration Information
Chapter 1 Maintenance 7. Collecting Failure Information Collecting Configuration Information This section describes how to collect hardware information or configuration. Tips If a STOP error, system error, or stall occurs, restart the system and then follow the procedure below. Right-click the left bottom of screen, and click Run from the menu displayed. Type msinfo32.exe, and then press <Enter>...
Page 77: Collecting User-Mode Process Dump
Chapter 1 Maintenance 7. Collecting Failure Information Collecting User-Mode Process Dump Diagnostic information related to application errors can be collected. For details, see Chapter 1 (4.3 How to Create a User-Mode Process Dump File) in "Installation Guide (Windows)". Collecting Memory Dump If an error occurs, the dump file can be saved to acquire necessary information.
Page 78 Chapter 1 Maintenance 7. Collecting Failure Information <How to press DUMP switch> PRIMARY LED blinks PRIMARY LED off PRIMARY LED on 0 sec Press DUMP switch. Release switch here. Keep on pressing. Do not press after 9 sec. <Location of DUMP switch> DUMP (NMI) switch When pressing the DUMP switch, memory dump is saved in the specified location.
Page 79: Troubleshooting
 See "8.3 Problem of Installing OS".  NEC ESMPRO does not work normally.  See "8.9 Problem of Bundled Software".  See “NEC ESMPRO Agent Installation Guide (Windows)” in EXPRESSBUILDER.  Event logs  See "8.11 Event Logs". ...
Page 80: Problem Of Powering On
 Check if the CPU/IO module is properly installed in the server. Secure the CPU/IO module with screw located on the module removable handle. The screen does not turn on: Wait for some time until the NEC logo appears.  The screen is sometimes changed to the black screen during POST process: Ignore the black screen and wait until POST ends.
Page 81: Problem Of Expressbuilder
Chapter 1 Maintenance 8. Troubleshooting Problem of EXPRESSBUILDER Unable to start EXPRESSBUILDER: Did you insert the EXPRESSBUILDER DVD before starting the server?   Insert the EXPRESSBUILDER DVD, and then restart the server. Are BIOS settings correct?   In Boot menu of the BIOS setup utility, configure the boot order so that the optical disk drive will be the first to start up.
Page 82: Problem Of Installing Os
Chapter 1 Maintenance 8. Troubleshooting Problem of Installing OS [?] Unable to install OS: Is the hard disk drive properly installed?   Make sure that the hard disk drive is installed securely and that cables are properly connected. Is the disk format correct? ...
Page 83 Chapter 1 Maintenance 8. Troubleshooting Telnet service is not installed: Does the computer name exceed 14 characters?   Install the telnet service according to the following procedure: Adjust the computer name to 14 characters or less. Click Run on Start menu. Type tlntsvr/service in Open, and then click OK.
Page 84: Problem Of Starting Os
Chapter 1 Maintenance 8. Troubleshooting Problem of Starting OS Unable to start OS: Are hard disk drives properly installed?   Install hard disk drives properly. Is the internal SAS cable connected to hard disk drive correctly?   Connect the SAS cable properly. Is the EXPRESSBUILDER DVD inserted? ...
Page 85 Is the memory configuration correct?   Check if CPUs or memory (DIMM) authorized by NEC is used. Failed to duplex modules due to difference of BIOS version: Is ft server utility - System Configuration - Auto Firmware Update disabled? ...
Page 86: Problem Of Windows Stop Error
Chapter 1 Maintenance 8. Troubleshooting Problem of Windows STOP Error The screen turns blue during OS boot:  Wait for the period of time you set at OS Boot Monitoring Timeout; after the boot module is automatically swapped, the server will be rebooted and the OS will start up. ...
Page 87 Unable to access the hard disk drive Is the hard disk drive supported by the server?   Operation of any device that is not authorized by NEC is not supported. Is the hard disk drive properly installed?   Check the hard disk drive installation status and the cable connections.
Page 88: Problem Of Os Operation
Chapter 1 Maintenance 8. Troubleshooting Problem of OS Operation Windows operation is unstable: Have you installed the Starter Pack?   Install the Starter Pack by according to Chapter 1 (3.4 Installing Starter Pack) in "Installation Guide (Windows)". After the Windows is restored from the backup tool, Windows does not work normally: ...
Page 89 Chapter 1 Maintenance 8. Troubleshooting Message "New Hardware Found" appears:  Ignore the message at the startup or when a CPU/IO module is replaced and incorporated into the system. This is due to the server’s operating specifications and does not cause any problem. A CPU/IO module cannot be integrated: Is an event log recorded on System in Event Viewer? ...
Page 90: Problem Of Expressbuilder On Windows
Chapter 1 Maintenance 8. Troubleshooting While the system is running: CPU module or PCI module is still SIMPLEX state after 30 minutes has elapsed from change state. Thus, if the system is recovered to DUPLEX state within 30 minutes after change state, this warning event is not recorded.
Page 91: Problem Of Bundled Software
8. Troubleshooting Problem of Bundled Software NEC ESMPRO Agent (for Windows):  For details of NEC ESMPRO Agent (for Windows), see “NEC ESMPRO Agent Installation Guide (Windows)“ in EXPRESSBUILDER or its help. Supplementary explanation for NEC ESMPRO Agent (Windows) Device ID in Alert Report ...
Page 92 LAN Monitoring Threshold   Because the ft server detects hardware faults on the network in the driver level, NEC ESMPRO Agent does not monitor line faults. Thus, the setting of Line fault occurrence rate on LAN tab of NEC ESMPRO Agent properties is not used.
Page 93 Chapter 1 Maintenance 8. Troubleshooting  Tips If the status is "Empty", the module is not mounted. Sensor monitoring is not conducted.  If disks are mounted on CPU/IO modules, the status of both modules is "Simplex" while the disks are mirrored. Temperature or voltage error occurring during disk mirroring will result in the system to shut down.
Page 94 Chapter 1 Maintenance 8. Troubleshooting NEC ESMPRO Manager:  For details of NEC ESMPRO Manager, see “NEC ESMPRO Manager Installation Guide“ in EXPRESSBUILDER or its help. Supplementary explanation about Information of server state/constitution of NEC ESMPRO Manager Status color after mounting a hard disk drive ...
Page 95 Chapter 1 Maintenance 8. Troubleshooting "Constitution Information has changed." is displayed.   If you are seeing Information of server state/constitution, the message is displayed when hardware constitution on the monitored server is changed (such as attaching or removing CPU module or PCI module).
Page 96: Problem Of Optical Disk Drive And Flash Fdd
Chapter 1 Maintenance 8. Troubleshooting 8.10 Problem of Optical Disk Drive and Flash FDD Unable to access or play a CD-ROM/DVD-ROM: Is the CD/DVD properly set in the optical disk drive tray?   There is a holder in the tray to secure the disk. Make sure that the disk is securely placed in the holder.
Page 97: Event Logs
Chapter 1 Maintenance 8. Troubleshooting 8.11 Event Logs Note Confirm also "Chapter 1 (6.3 List of Windows Event Logs)". Collection of event logs may be requested by maintenance personnel at occurrence of failure. This section describes collected event logs. See Chapter 1 (7.2 Collecting Event Logs) for how to collect event logs. "The NMS Service terminated unexpectedly"...
Page 98 Chapter 1 Maintenance 8. Troubleshooting srae1rexpress, sraixgbs-related logs are recorded in the system event log:  The logs of the source "srae1rexpress", "sraixgbs" are the logs about the duplex of the network. The following logs may be recorded in the system event log after starting the system or after setting duplex, but there is no problem on operation.
Page 99 Chapter 1 Maintenance 8. Troubleshooting srae1rexpress or sraixgbs logs are recorded in System Event Log:  The following log may recorded in System Event Log. Source: srae1rexpress or sraixgbs Type: Warning Description: [physical adapter name] Intel smart speed feature lowered the link speed than the maximum speed.
Page 100 Description: Cannot get system performance information now (YYYY Code=xxxx). （YYYY Code=xxxx） If NEC ESMPRO Agent cannot get information, it will treat the load ratio as 0%. So, if NEC ESMPRO Agent cannot get information continuously, the CPU load ratio may appear lower than the actual value.
Page 101 Chapter 1 Maintenance 8. Troubleshooting Error logs are recorded while in maintenance operation:  While in maintenance operation, such as detaching a PCI module, the following events may be recorded. These logs show that the PCI module was detached. This does not affect the system operation. Source: PlugPlayManager Type:...
Page 102 Chapter 1 Maintenance 8. Troubleshooting Disk, Sradisk-related logs are recorded in the system event log:  The following logs may be recorded in the system event log when setting RDR to internal disk or when starting to resynchronize by RDR Utility, but there is no problem on the operation. Source: Disk Type:...
Page 103: Windows System Recovery
Chapter 1 Maintenance 9. Windows System Recovery Windows System Recovery Recover the Windows system by following the instructions below if the files necessary to operate Windows are corrupt.  When you boot from OS installation disc, it may affect on area in partition Important outside of duplexing disks by the RDR function (BCD area) and it may cause system fault at starting the system.
Page 104: Resetting And Clearing The Server
Chapter 1 Maintenance 10. Resetting and Clearing the Server Resetting and Clearing the Server See this section if the server does not work or if you want to set BIOS settings back to the factory settings. 10.1 Software Reset If the server halts before starting the OS, press <Ctrl> + <Alt> + <Delete> keys. Resetting the server clears all the data in memory and restarts the server.
Page 105: Clearing Bios Settings (Cmos Memory)
Chapter 1 Maintenance 10. Resetting and Clearing the Server 10.3 Clearing BIOS Settings (CMOS Memory) To set the BIOS settings back to the factory settings (clearing CMOS memory), use the jumper switch. You can also clear the password of BIOS Setup Utility (SETUP) by using the jumper switch. Usually, select Load Setup Defaults in BIOS Setup Utility (SETUP) to return the Tips settings to the factory settings.
Page 106 Chapter 1 Maintenance 10. Resetting and Clearing the Server The following instructions show how to clear the CMOS memory and the password. W AR N IN G Be sure to observe the following precautions to use the server safety. Failure to observe the precautions may cause death or serious injury.
Page 107 Chapter 1 Maintenance 10. Resetting and Clearing the Server Clearing CMOS memory Disconnect AC power cords from CPU/IO modules 0 and 1. Remove CPU/IO module 0, and remove its top cover. See Chapter 2 (5.4 CPU/IO Module). Confirm the position of Clear CMOS Jumper. Change jumper switch to "CMOS CLR"...
Page 108 Chapter 1 Maintenance 10. Resetting and Clearing the Server Clearing a password Disconnect AC power cords from CPU/IO modules 0 and 1. Remove CPU/IO module 0, and remove its top cover. See Chapter 2 (5.4 CPU/IO Module). Confirm the position of Clear Password Jumper. Change jumper switch to "PASS CLR"...
Page 109: System Diagnostics
Hard disk drive To avoid affecting a network and storage system, disconnect a LAN cable, Important Fibre Channel, NEC Storage, and other external storage before running System Diagnostics. No data is written on the disk when checking the hard disk drives.
Page 110 Chapter 1 Maintenance 11. System Diagnostics 2. After making sure that periphery cables (except power calble) are removed, run EXPRESSBUILDER and choose Tool menu from Boot Selection Menu. For more information, see Chapter 3 (5. Details of EXPRESSBUILDER). Choose English if Language selection menu appears. Note 3.
Page 111 Chapter 1 Maintenance 11. System Diagnostics Test summary window Shows the results of each test. Move the cursor and press <Enter> key on the cursor line to display the details of the test. If an error is detected by System Diagnostics, the relevant test result in the Test summary window is highlighted in red, and “Abnormal End”...
Page 112 Chapter 1 Maintenance 11. System Diagnostics  Check the PRIMARY lamp on the front side of CPU/IO module to know Note whether it is primary or not (Refer to Chapter 1 (6.1 Error Indication by LED). If PRIMARY lamp is not lightened up, it is secondary CPU/IO module at present. ...
Page 113: Offline Tools
Chapter 1 Maintenance 12. Offline Tools Offline Tools Offline tools are used for maintenance, failure analysis, and the settings of the server. 12.1 Starting Offline Tools Start up the offline tools at the following steps. 1. Turn on the peripheral devices and then the server. 2.
Page 114: Features Of Offline Tools
Off-line Maintenance Utility is started when Maintenance Utility is chosen. Off-line Maintenance Utility is used for preventive maintenance and failure analysis for the server. If you are unable to start NEC ESMPRO due to a failure, Off-line Maintenance Utility can be used to check the cause of the failure.
Page 115: Chapter 2 Configuring And Upgrading The System
NEC Express5800 Series Express5800/R310g-E4, R320g-E4, R320g-M4 Configuring and Upgrading the System This chapter describes procedure for change configuration and installing internal option devices. 1. Hard Disk Drive Operations Describes how to duplex hard disk drives and how to replace the failed hard disk drives.
Page 116: Hard Disk Drive Operations
Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Operations Hard Disk Drive Operations Express5800/ft series duplexes hard disk drives to secure data by using "Rapid Disk Resync (RDR) function". This section describes operations such as configuration of dual settings to hard disk drives and replacement of hard disk drives.
Page 117 Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Operations Left pane The tree shows disks inserted into the built-in slots and virtual disks (RDR Virtual Disks) created by RDR. Right-click a disk on the tree to display the menu for setting RDR. By looking at the tree, you can know which disk corresponds to which disk of the Windows’...
Page 118 Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Operations Lower right pane The table below shows a display layout of major property and message of a disk built in a slot. Slot number Disk size Status* Corresponding virtual disk number Message * When a disk is not installed, Empty appears.
Page 119: Disk Operations Using The Rdr (Rapid Disk Resync) Function
Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Operations Disk Operations Using the RDR (Rapid Disk Resync) Function This section explains the disk operation by the RDR (Rapid Disk Resync) function. 1.2.1 RDR (Rapid Disk Resync) RDR function of ft control software secures reliability by making disks duplexed per disk. Duplexing disks by the RDR function enables the disks to be resynchronized in a short period of time when their mirror has been broken due to causes such as CPU/IO module replacement.
Page 120 Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Operations Cautions for using the RDR function as follows:  Log on to a built-in administrator account.  Be sure to specify RDR to all disks inserted into the built-in slots and make duplex settings. ...
Page 121: Making Disks Duplex By Rdr
Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Operations Tips for using the RDR function as follows:  RDR can be set only to the disks inserted into the built-in slots of Express5800/ft series.  RDR can be set only to the basic disk. If spanning or stripe volume is needed, first set RDR to basic disk, and select Disk Management to convert the disk to dynamic disk.
Page 122 Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Operations 2. From Start, select Windows Administrative Tools and start Computer Management. On the tree in the left pane, click Disk Management. If the inserted disk is indicated as Offline in the right pane, right-click the disk and make it online. After that, If the inserted disk is indicated as Not Initialized, right-click the disk again and initialize it.
Page 123 Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Operations 4. On the left pane of the RDR Utility, right click on the Slot 1 disk of PCI module 10 and select Create RDR Virtual Disk. Depending on the disk condition, RDR setting may take some time and RDR Utility may pause for a few minutes.
Page 124 Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Operations 7. Insert the disk to set dual configuration into the Slot 1 of PCI module 11. If a hard disk drive is already mounted, this procedure is not necessary. For a disk to be inserted, use a new or physically formatted disk which has the same Important capacity as the synchronization source.
Page 125 Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Operations 10. Verify that disk synchronization has started and the status of the DISK ACCESS LED and RDR Utility display changes as the following table. Synchronizing RDR Utility DISK ACCESS LED Op State: State Status Simplex...
Page 126 Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Operations Synchronization completed RDR Utility DISK ACCESS LED Op State: State Status unlit Source disk (Lights green when Duplex or Online – accessing the disk drive) unlit Destination disk (Lights green when Duplex or Online –...
Page 127: Removing Duplex Configuration Of Rdr Disks
Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Operations 1.2.3 Removing duplex configuration of RDR disks This section describes how to remove duplex configuration from the disk with RDR setting. In the example below, the duplex setting of the disks in the Slot 1 of the PCI modules 10 and 11 is removed. Important Do not release the RDR setting of the system disk.
Page 128 Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Operations 5. Confirm that RDR of the relevant disk is cancelled. 6. Cancel the RDR of disk of the corresponding slot in the same manner. If the cancelled disk is not displayed properly on Disk Management after the RDR is cancelled, execute the following: 1.
Page 129 Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Operations 1.2.4 Other features of RDR Utility Commands for physical disks (a) Remove Physical Disk From RDR Virtual Disk All data including RDR settings on a physical disk can be deleted. After running the command, the physical disk becomes an empty basic disk without RDR Tips settings.
Page 130 Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Operations (d) Resynchronize This Physical Disk From RDR Virtual Disk Disks whose synchronization by RDR is cancelled can be resynchronized. 1. Click Start – RDR – RDR Utility to start RDR Utility. 2.
Page 131 Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Operations (e) Set As Active RDR Plex A physical disk can be set as "Active RDR Plex" by a command. Active RDR Plex is the disk on which data reading process is performed when Load Balancing of RDR Virtual Disk is off.
Page 132 Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Operations  Note The verification process is automatically performed after 12 hours from system start and at the beginning of every month.  The setting for automatic verification process is stored in Task Scheduler of Windows OS in the following format.
Page 133: Replacing Failed Hard Disk Drives
Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Operations Replacing Failed Hard Disk Drives The following describes how to locate and replace the failed hard disk drive.  When a failure occurs to a disk that is NOT duplexed by the RDR function, Important contact a staff member from the maintenance service company.
Page 134 Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Operations 4. Right-click on the inserted disk after inserting the disk and execute Add Physical Disk To RDR Virtual Disk. When Add Physical Disk To RDR Virtual Disk completes, the synchronization process starts. 5.
Page 135 Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Operations Synchronization completed RDR Utility DISK ACCESS LED Op State: State Status unlit Source disk (Lights green when Duplex – accessing the disk drive) unlit Destination disk (Lights green when Duplex –...
Page 136: Change Drive Letter
Chapter 2 Configuring and Upgrading the System 2. Change Drive Letter Change Drive Letter To add, change or delete drive letters, follow the steps below. Before making any changes, thoroughly read the Express5800/ft series-specific precautions and general precautions for Windows. Express5800/ft series-specific precautions When connecting an optional Flash FDD, drive letters may change from A to B or from B to A by switching CPU/IO modules.
Page 137: Duplex Lan Configuration
Chapter 2 Configuring and Upgrading the System 3. Duplex LAN Configuration Duplex LAN Configuration The Express5800/ft series builds a duplex LAN configuration by using "Stratus emb-I350 2-Port Gigabit Adapter" or "Stratus emb-X550 2-Port Copper 10 Gigabit Adapter(*)" mounted as standard on the CPU/IO module and the additional LAN card "Stratus I350 2-Port Gigabit Adapter"...
Page 138: Configuring Duplex Lan
Chapter 2 Configuring and Upgrading the System 3. Duplex LAN Configuration 3.1.3 Configuring Duplex LAN The following explains how to configure duplex/dual LAN. If configuring a duplex network, make sure that the CPU/IO module is set to Important duplex. If the CPU/IO module is in simplex status, the team properties of NIC teaming cannot be opened.
Page 139 Chapter 2 Configuring and Upgrading the System 3. Duplex LAN Configuration Run team creation script(ftSysLbfo.ps1). Information on the network adapter is displayed. >.\ftSysLbfo.ps1 Important If run the team creation script immediately after starting the system, the following message may be output. 'Make sure ftSysMad.exe is running and try again.' Team creation script(ftSysLbfo.ps1) gets information from ftSys Maintenance and Diagnostics(MAD) service, but the service can not respond to the information...
Page 140 Chapter 2 Configuring and Upgrading the System 3. Duplex LAN Configuration Select the adapters to include in the team, and run the -create option. Refer the red frame in the ‘Network Adapter Summary Information’ and specify it in the format of "IO:Sl:F". Example) When teaming with Ethernet 7 and Ethernet 6, specify "10: 6: 0, 11: 6: 0".
Page 141 Chapter 2 Configuring and Upgrading the System 3. Duplex LAN Configuration Creating a new team is now complete. The teams is created with default settings. . Teaming mode:Switch Independent, Load balancing mode:Dynamic, Stanby adapter:None If you change the teaming mode etc., please do the following procedure. Edit team.
Page 142 Chapter 2 Configuring and Upgrading the System 3. Duplex LAN Configuration The NIC teaming setup tool will launch. Open the properties of the team you want to edit. Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
Page 143 Chapter 2 Configuring and Upgrading the System 3. Duplex LAN Configuration Click Additional properties. Specify the required settings, and then click OK. Teaming mode Static Teaming Configures static aggregation between the NIC and switches. Switch Independent Configures teaming on the NIC side without depending on the switch settings.
Page 144: Removing Duplex Lan
Chapter 2 Configuring and Upgrading the System 3. Duplex LAN Configuration 3.1.4 Removing Duplex LAN This section describes how to remove duplex/dual LAN.  Note Because the configuration from the remote site may fail, you need to log on as an Administrator or a member of Administrators group.
Page 145 Chapter 2 Configuring and Upgrading the System 3. Duplex LAN Configuration The NIC Teaming setup tool will launch. In the Teams section, select the team to remove. Right-click on it and select Delete. The confirmation dialog box appears. Click Delete team button. Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
Page 146: Express5800/Ft Series Service Program Configuration
Chapter 2 Configuring and Upgrading the System 4. Express5800/ft Series Service Program Configuration Express5800/ft Series Service Program Configuration This section explains about service programs necessary for Express5800/ft server operation. There are notices as follows about service programs used by ft server. ...
Page 147: Installing Optional Devices
NEC.  Use only the devices and cables specified by NEC. You will be charged to repair damages, malfunctions, and failures caused by the use of any devices or cables not specified for use with this server even within the warranty period.
Page 148: Before Adding Optional Devices
 After a new module is installed to the server, enable the CPU/IO module using the ft server utility or the NEC ESMPRO Manager. On the environment using StoragePathSavior (like FC, iSCSI), run the following command to update StoragePathSavior information:...
Page 149: Available Optional Devices
Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices Available Optional Devices Optional devices that can be added, removed, or replaced are as follows:  2.5-inch hard disk drive A maximum of 8 units can be installed per CPU/IO module. Install hard disk drives in 2.5-inch hard disk drive bay at front of the server.
Page 150: Inch Hard Disk Drive
 Do not use any hard disks that are not authorized by NEC. Installing a third-party Important hard disk may cause a failure of the server as well as the hard disk.
Page 151: Installing 2.5-Inch Hard Disk Drive
Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 5.3.1 Installing 2.5-inch Hard Disk Drive Follow the steps below to install the hard disk drives. Install the hard disk drives from a smaller slot number to large number on CPU/IO module 0/1, from slot 1 to slot through slot 7. ...
Page 152 Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 5. Firmly hold the handle of the hard disk drive to install and insert the drive into the slot.  Note Insert the hard disk drive until the lever hook touches the server frame. ...
Page 153: Removing 2.5-Inch Hard Disk Drive
Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 5.3.2 Removing 2.5-inch Hard Disk Drive Follow the steps below to remove the hard disk drive. Important See Chapter 2 (5.1.3 Precautions for installing/replacing optional devices) and Chapter 1(1.8 Anti-static Measures) in Safety Precautions and Regulatory Notices before starting installing or removing options.
Page 154: Replacing 2.5-Inch Hard Disk Drive
Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 5.3.3 Replacing 2.5-inch Hard Disk Drive Follow the steps below to remove the failed hard disk drive. The hard disk drive is replaced with a new disk with the server powered on. See Chapter 2 (5.1.3 Precautions for installing/replacing optional devices) and Important Chapter 1(1.8 Anti-static Measures) in Safety Precautions and Regulatory Notices...
Page 155: Cpu/Io Module
 Removing the CPU/IO module being operating may cause unexpected trouble. Use the management software (e.g., ft server utility or NEC ESMPRO Manager) to isolate the CPU/IO module to be removed so that the CPU/IO module is removed when it is stopped, without fail.
Page 156: Removing Cpu/Io Module
5.4.1 Removing CPU/IO Module Follow the steps below to remove the CPU/IO module. 1. Stop the CPU/IO module you want to remove by using the ft server utility of NEC ESMPRO Agent or Information of server state/constitution of NEC ESMPRO Manager.
Page 157 Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices ft server utility Select ftServer - CPU Module - CPU Module (to be removed) - Bring Up/Bring Down - Down. Repeat the steps above for the PCI module and confirm that the status of the CPU/IO module and the IO module (PCI module) are "Removed".
Page 158 Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 4. Loosen the screws securing the black lever of CPU/IO module, and then unlock the lever. ・Before you pull out a CPU/IO module, check the rear of the server to make sure Important cables for connection with peripherals or network are disconnected.
Page 159 Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 6. Lower the lock on the side of CPU/IO module to unlock it, and then pull out the module. 7. Pull out the CPU/IO module gently and carefully, and place it on a flat and sturdy table. Avoid the dusty or humid place.
Page 160: Installing Cpu/Io Module
In some system statuses or settings, auto start up or integration does not take place when the CPU/IO module is connected. In such a case, check the status by using the ft server utility or "Information of server state/constitution" of NEC ESMPRO Manager, and then start up the CPU/IO modules.
Page 161: Dimm
 Make sure to use the DIMM authorized by NEC. Installing a third-party DIMM may Important cause a failure of the DIMM as well as the server. Repair of the server due to failures or damage resulted from installing such a board will be charged.
Page 162 Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices Precautions Note the following to install, remove, or replace DIMM.  DIMM 9 through 20 are available only when the processor #2 is installed.  To install DIMM, install the product of the same model number to the same slots of the CPU/IO modules 0 and 1.
Page 163: Installing Dimm
Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 5.5.1 Installing DIMM Follow the steps below to install the DIMM. 1. Shut down OS. The sever turns off automatically. 2. Disconnect the power cords from the outlets. 3. Remove the CPU/IO module according to Chapter 2 (5.4.1 Removing CPU/IO Module). 4.
Page 164 Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 6. Insert a DIMM into the DIMM slot vertically. After the DIMM is completely inserted into the slot, the levers are automatically closed. Pay attention to the direction of the DIMM. Note The terminal of the DIMM has a notch to prevent incorrect insertion.
Page 165: Removing Dimm
Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 5.5.2 Removing DIMM Follow the steps below to remove the DIMM. Important At least one DIMM is required to operate the server. 1. Shutdown OS. The server turns off automatically. 2.
Page 166: Replacing Dimm
2. Remove the CPU/IO module according to Chapter 2 (5.4.1 Removing CPU/IO Module). 3. Replace the DIMM. 4. See Chapter 2 (5.4.2 Installing CPU/IO Module) and install the CPU/IO module. 5. Start up the CPU/IO module using NEC ESMPRO Manager or ft server utility. Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
Page 167: Processor (Cpu)
In addition to the Intel Xeon Processor one more CPU can be expanded to each of the CPU/IO modules for operation.  Make sure to use the CPU specified by NEC. Installing a third-party CPU may Important cause a failure of the CPU as well as the server. Repairing the server due to failures or damage resulting from these products will be charged even if it is under guarantee.
Page 168: Installing Cpu
Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 5.6.1 Installing CPU Follow the steps below to install a CPU and heat sink. 1. Shut down the OS. The server turns off automatically. 2. Disconnect the power cords from the outlets. 3.
Page 169 Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices Important Install the heat sink in correct label direction (the same as the standard CPU) as shown in the figure below. Heat sink of additional CPU Front of Heat sink of server standard CPU 8.
Page 170: Removing Cpu
3. Install a new heat sink and CPU. 4. See Chapter 2 (5.4.2 Installing CPU/IO Module) and install the CPU/IO module. 5. Start the CPU/IO module from NEC ESMPRO Manager or ft server utility. Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
Page 171: Installing/Removing/Replacing Pci Card
Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices Installing/Removing/Replacing PCI Card Either two or four PCI cards can be installed to the CPU/IO module. Important See Chapter 2 (5.1.3 Precautions for installing/replacing optional devices) and Chapter 1(1.8 Anti-static Measures) in Safety Precautions and Regulatory Notices before starting installing or removing options.
Page 172 Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices Optional PCI cards and installable slots (R310g-E4, R320g-E4 model) PCI-1 PCI-2 PCI slot performance PCIe 3.0 x8 lane Product Model number Remarks name Slot size Low Profile PCI card type x8 socket N8804-012 1000BASE-T 2ch Adapter Kit...
Page 173: Installing Pci Card
Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 5.7.2 Installing PCI Card Follow the steps below to install the PCI card. To install the PCI card, make sure the shape of the card connector matches with the shape Note of the PCI card slot connector.
Page 174 Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 6. Install a PCI card in a PCI slot. Important When installing Fibre channel card on the server, the SFP+ module mounted on the Fibre channel card may interfere with the installation. In this case, remove the SFP+ module from the Fibre channel card in advance, install the Fibre channel card and then mount the SFP+ module.
Page 175 Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices Installing a full height PCI card 1. Shut down the OS. The server turns off automatically. 2. Disconnect the power cords from the outlets. 3. Remove the CPU/IO module according to Chapter 2 (5.4.1 Removing CPU/IO Module). 4.
Page 176 Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 8. Install a PCI card in a PCI slot of PCI riser card. Important When installing Fibre channel card on the server, the SFP+ module mounted on the Fibre channel card may interfere with the installation. In this case, remove the SFP+ module from the Fibre channel card in advance, install the Fibre channel card and then mount the SFP+ module.
Page 177: Removing Pci Card
2. Remove the CPU/IO module according to Chapter 2 (5.4.1 Removing CPU/IO Module). 3. Configure WWPN of Fibre Channel card to be installed (setting/confirming access control) by using control software such as NEC Storage Manager. 4. Remove the PCI card.
Page 178: Setup Of Optional Pci Card
Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 5.7.5 Setup of Optional PCI Card To enable the fault-tolerant feature of the optional device, the identical PCI cards Important must be installed to the slots with the same number in CPU/IO module 0 and CPU/IO module 1.
Page 179 Install N8803-040AF Fibre Channel 1ch Adapter Kit and start the system. After starting the system, the driver will be installed automatically. When the system is started, New Hardware Found window may appear.  StoragePathSavior is necessary to connect NEC iStorage using N8803-040AF Important Fibre Channel 1ch controller. ...
Page 180: Adding/Removing/Replacing Internal Usb Cable
Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices Adding/Removing/Replacing Internal USB cable 5.8.1 Addition Add Internal USB cables as follows. Important See Chapter 2 (5.1.3 Preparing your system for upgrade) and Chapter 1(1.8 Anti-static Measures) in Safety Precautions and Regulatory Notices before starting the job.
Page 181 Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices Fix the Internal USB cable connector on the CPU/IO board. Important Align connectors of both notches. Fix the Internal USB cable connector on the chassis with screws. Fit the Internal USB cable connector's lugs onto the holes on the chassis. Important Fix the Internal USB cable with the cable clamp.
Page 182: Removal
Remove the CPU/IO module (see Chapter 2 (5.4.1 Removing CPU/IO module). Replace the Internal USB cable. Install the CPU/IO module (see Chapter 2 (5.4.2 .Installing CPU/IO module). Reboot the CPU/IO module from NEC ESMPRO Manager or ft server utility. Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
Page 183: Chapter 3 Useful Features
Describes the EXPRESSBUILDER attached to the server. 6. EXPRESSSCOPE Engine 3 Describes EXPRESSSCOPE Engine 3. 7. NEC ESMPRO Describes NEC ESMPRO Agent and NEC ESMPRO Manager, applications to manage and monitor the server. 8. NEC Product Info Collection Utility Describes the device information collection utility.
Page 184: System Bios
Chapter 3 Useful Features 1. System BIOS System BIOS You can check and change the parameters using the BIOS Setup utility (SETUP). Starting SETUP Turn on the server and proceed with POST. After a while, the following message appears at the bottom left of the screen. Press <F2>...
Page 185: Main
Chapter 3 Useful Features 1. System BIOS 1.2.1 Main The Main menu is displayed first when starting SETUP. For details about the options, see the table below. Option Parameter Descriptions BIOS Information – – BIOS Version – The BIOS version is displayed (display only). Build Date MM/DD/YYYY The BIOS build date is displayed (display only).
Page 186: Advanced
Chapter 3 Useful Features 1. System BIOS 1.2.2 Advanced If you move the cursor to Advanced, the Advanced menu appears. For the menus that show a “ ” to their left, select a menu and press the <Enter> key to display its submenu. When Boot Mode is UEFI Processor Configuration submenu From the Advanced menu, select Processor Configuration and then press the <Enter>...
Page 187 Chapter 3 Useful Features 1. System BIOS For details about the options, see the table below. Option Parameter Descriptions Processor Information – – Hardware Prefetcher Disabled Enable or disable hardware prefetcher. [Enabled] Adjacent Cache Line Prefetch Disabled Enable or disable optimized access from memory to [Enabled] cache.
Page 188 Chapter 3 Useful Features 1. System BIOS Max Cores – The maximum number of cores in Processor 1 is displayed. L2 Cache RAM The secondary cache size of Processor 1 is displayed. – L3 Cache RAM The tertiary cache size of Processor 1 is displayed. –...
Page 189 Chapter 3 Useful Features 1. System BIOS For details about the options, see the table below. Option Parameter Descriptions Memory Information – – ]: Factory settings (a) Memory Information submenu For details about the options, see the table below (display only). Option Parameter Descriptions...
Page 190 Chapter 3 Useful Features 1. System BIOS PCI Configuration submenu From the Advanced menu, select PCI Configuration and then press the <Enter> key to display the menu screen as shown below. For details about the options, see the table below. Option Parameter Descriptions...
Page 191 Chapter 3 Useful Features 1. System BIOS For details about the options, see the table below. Option Parameter Descriptions SAS Option ROM Scan Disabled Enable or disable the option ROM SCAN for onboard [Enabled] SAS. LANx Option ROM Scan Disabled Enable or disable the option ROM SCAN for onboard [Enabled] LAN.
Page 192 Chapter 3 Useful Features 1. System BIOS USB Configuration submenu From the Advanced menu, select USB Configuration and then press the <Enter> key to display the menu screen shown below. For details about the options, see the table below. Option Parameter Descriptions Device Reset Timeout...
Page 193 Chapter 3 Useful Features 1. System BIOS Serial Port Configuration submenu From the Advanced menu, select Serial Port Configuration and then press the <Enter> key to display the menu screen shown below. Note The serial port connectors are reserved for maintenance. Don't change the settings of serial port.
Page 194 Enable or disable the console redirection feature for the Serial Port A specified serial port. Specifying Serial Port A or Serial Port B Serial Port B allows direct connection via terminal unit such as NEC ESMPRO Manager, and options for connection shown below are displayed. Terminal Type [VT100+] Select the terminal type.
Page 195 Chapter 3 Useful Features 1. System BIOS Network Stack Configuration submenu From the Advanced menu, select Network Stack Configuration and then press the <Enter> key to display the menu screen shown below. Option Parameter Descriptions Network Stack Disabled Specify enabled/disabled of the UEFI network stack. [Enabled] When enabling this function, the subsequent menu option s appears.
Page 196 Chapter 3 Useful Features 1. System BIOS (a) iSCSI Configuration submenu For details about the options, see the table below. Option Parameter Descriptions Specify an initiator name of iSCSI. The initiator iSCSI Initiator Name 4 to 223 alphanumeric name must be iSCSI qualifier (IQN) format. When characters enabling this function, the subsequent menu options appear.
Page 197 Chapter 3 Useful Features 1. System BIOS i. Add an Attempt submenu Note When an on-board LAN controller or a UEFI driver of each PCI device is loaded, a MAC address is displayed. Option Parameter Descriptions MAC [XX:XX:XX:XX:XX:XX] －－ Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
Page 198 Chapter 3 Useful Features 1. System BIOS ii. MAC [XX:XX:XX:XX:XX:XX] submenu Option Parameter Descriptions iSCSI Attempt Name Up to 96 alphanumeric Specify of an iSCSI attempt name. characters iSCSI Mode [Disabled] Specify the iSCSI mode Enabled Enabled for MPIO Internet Protocol [IP4] Specify the IP mode of iSCSI.
Page 199 Chapter 3 Useful Features 1. System BIOS Option Parameter Descriptions Target IP Address IP Address Specify a target IP address. When Get Target info via DHCP is enabled, this option does not appear. Target Port 0-65535 Specify a target port. When Get Target info via DHCP is enabled, this option does not appear.
Page 200 Chapter 3 Useful Features 1. System BIOS iii. Attempt[XX] submenu Display or specify the same options as MAC [XX:XX:XX:XX:XX:XX] submenu. See MAC [XX:XX:XX:XX:XX:XX] submenu. iv. Delete Attempts submenu Option Parameter Descriptions Attempt [XX] [Disabled] Specify Enabled to the iSCSI attempt you delete. Enabled Commit Changes and Exit －...
Page 201 Chapter 3 Useful Features 1. System BIOS v. Change Attempt Order submenu Option Parameter Descriptions Change Attempt Order Attempt [XX] Specify priority of iSCSI attempts. Press <Enter> key to Attempt [XX] display a pop-up screen. Using <+>/<-> keys, change the priority. Commit Changes and Exit －...
Page 202 Chapter 3 Useful Features 1. System BIOS UEFI Driver Configuration submenu From the Advanced menu, select UEFI Driver Configuration and then press the <Enter> key to display the menu screen shown below. Option Parameter Descriptions － (UEFI Driver Name) When a UEFI driver of an on-board LAN controller or each PCI device is loaded, a MAC address is displayed.
Page 203 Chapter 3 Useful Features 1. System BIOS submenu (a) VLAN Configuration (MAC:XXXXXXXXXXXX) Option Parameter Descriptions － Create new VLAN － VLAN ID [0]-4094 Specify VLAN ID. Priority [0]-7 Specify VLAN Priority. Add VLAN － Add VLAN. Configured VLAN List －－...
Page 204 Chapter 3 Useful Features 1. System BIOS (b) Driver Health submenu For details about the options, see the table below. Option Parameter Descriptions (UEFI Driver Name) － Displays the UEFI Driver Health state. This option appears when a UEFI driver of an on-board LAN controller or each PCI device is loaded and it supports Driver Health function.
Page 205: Security
Chapter 3 Useful Features 1. System BIOS 1.2.3 Security If you move the cursor to Security, the Security menu appears. For the menu that has on the left, move the cursor to it and then press the <Enter> key to show its submenus. Then configure the settings. Select Administrator Password or User Password, and then press the <Enter>...
Page 206 Chapter 3 Useful Features 1. System BIOS For details about the options, see the table below. Option Parameter Descriptions Password Configuration – – Administrator Password When the <Enter> key is pressed, the password entry Up to 20 alphanumeric screen to set administrative right is displayed. characters This password can be used to access all SETUP menus.
Page 207: Server
OS Boot Monitoring Disabled Enable or disable the feature to monitor OS boot-up. If the [Enabled] NEC ESMPRO Agent is not installed on OS, disable this feature. OS Boot Monitoring Timeout 60-[600]-1200 Specify the timeout period for OS boot-up (Unit: second).
Page 208 Chapter 3 Useful Features 1. System BIOS Option Parameter Descriptions Thermal Sensor Disabled Enable or disable the feature to monitor the thermal sensor. [Enabled] POST Error Pause [Disabled] Enable or disable the feature to suppress OS booting when Enabled POST detects an error. Display BMC IP address in Disabled Enable or disable the feature to display BMC IP address...
Page 209 Chapter 3 Useful Features 1. System BIOS System Management submenu From the Server menu, move the cursor to System Management and then press the <Enter> key to show its submenus. For details about the options, see the table below (display only). Option Parameter Descriptions...
Page 210 Chapter 3 Useful Features 1. System BIOS Power Control Configuration submenu From the Server menu, move the cursor to Power Control Configuration and then press the <Enter> key to show its submenus. For details about the options, see the table below. Option Parameter Descriptions...
Page 211 Chapter 3 Useful Features 1. System BIOS The AC-LINK settings and DC power operations when AC power was off and then is supplied are as follows. State before AC power off AC-LINK settings Stay Off Last State Power On Running (DC power On) Stopping (DC power Off) Forcible power Off *1 When the setting is Last State and State before AC power Off is "Running (DC power On)", there are...
Page 212 Chapter 3 Useful Features 1. System BIOS Event Log Configuration submenu From the Server menu, move the cursor to Event Log Configuration and then press the <Enter> key to show its submenu. For details about the options, see the table below. Option Parameter Descriptions...
Page 213: Boot
Chapter 3 Useful Features 1. System BIOS 1.2.5 Boot If you move the cursor to Boot, the Boot menu where you can configure the boot order appears. For details about the options, see the table below. Option Parameter Descriptions Boot Configuration –...
Page 214 Chapter 3 Useful Features 1. System BIOS How to change the boot priority 1. When BIOS detects a bootable device, information on the device is displayed in the designated area. 2. The boot priority (from first to fourth) of the registered boot devices can be changed using the <>/<> and <+>/<>...
Page 215: Save & Exit
Chapter 3 Useful Features 1. System BIOS 1.2.6 Save & Exit If you move the cursor to Save & Exit, the Save & Exit menu appears. The options of this menu are described below. (a) Save Changes and Exit The SETUP utility closes with all the changes saved in NVRAM (Non-volatile memory). After the SETUP utility closes, the system automatically reboots.
Page 216: Bmc Configuration
Chapter 3 Useful Features 2. BMC Configuration BMC Configuration BMC Configuration utility allows you to view or change system parameters. Overview 2.1.1 Offline Tools The server has the following offline tools:  Maintenance Utility Use this tool when maintaining the server. ...
Page 217: Activating Bmc Configuration
Chapter 3 Useful Features 2. BMC Configuration Activating BMC Configuration Press <F4> key at POST to display Keyboard type selection. Keyboard type selection If you select "JAPANESE - Keyboard" and use a Japanese keyboard, you Important can't input the following key. <¥>, <|>, <\>, <_>...
Page 218: Main Manu Of Bmc Configuration
Chapter 3 Useful Features 2. BMC Configuration Main Manu of BMC Configuration The Main Menu appears when you select BMC Configuration on Offline Tools menu. Main Menu The features are described below. (a) BMC Configuration Sets configuration information to BMC. If you select OK after you change the values, the set values are applied to BMC.
Page 219: Setting Bmc Configuration
Chapter 3 Useful Features 2. BMC Configuration Setting BMC Configuration The Main Menu appears when you select BMC Configuration on Offline Tools menu. BMC Configuration menu The features are described below. (a) Network: CPU/IO module X Views network environment and services of BMC LAN of CPU/IO module X (X = 0 or 1) and change parameter setting.
Page 220: Network
Chapter 3 Useful Features 2. BMC Configuration 2.4.1 Network The Network menu appears when you select Network: CPU/IO moduleX on BMC Configuration menu. Network menu The table below shows details of parameters and their default value. Item Description Default Value IPv4 Property Management LAN Specify and display LAN port to communicate with BMC.
Page 221 Chapter 3 Useful Features 2. BMC Configuration Item Description Default Value IPv6 Property IPv6 Enable or disable IPv6. Disable Address Assignment Specify the mode to assign IPv6 address (Static or Dynamic). Dynamic *2 *7 Mode Link Local Address Display link local address. －...
Page 222 Chapter 3 Useful Features 2. BMC Configuration *11: If HTTP is set to "Enable", HTTPS is changed to "Enable" automatically. You are not allowed to set "Enable" to HTTP only. *12: Port number can be specified only when the relevant port is set to "Enable". The port number must be unique. If you use Japanese keyboard and select "JAPANESE - Keyboard"...
Page 223: User Management
Chapter 3 Useful Features 2. BMC Configuration 2.4.2 User Management The User Management menu appears when you select User Management on BMC Configuration menu. User Management menu The table below shows details of parameters and their default value. Default Item Description Value User Account...
Page 224 Chapter 3 Useful Features 2. BMC Configuration Default Item Description Value LDAP (Property) LDAP Authentication Enable or disable LDAP authentication. Enable IP Address Specify the IP address. 0.0.0.0 Port Number Specify the LDAP port number. *11 *12 Search Base Specify the search base used in LDAP authentication. Blank *11 *12 Bind Domain Name...
Page 225: Mail Alert
Chapter 3 Useful Features 2. BMC Configuration 2.4.3 Mail Alert The Mail Alert menu appears when you select Mail Alert on BMC Configuration menu. Mail Alert menu The table below shows details of parameters and their default value. Item Description Default Value Mail Alert SMTP Alert...
Page 226 Chapter 3 Useful Features 2. BMC Configuration Item Description Default Value Separate Setting : You can arbitrarily select the event and the address (To:X) to alert in each sensor type. Alert Test Execute test by sending an alert by setup content and －...
Page 227: Snmp Alert
Chapter 3 Useful Features 2. BMC Configuration 2.4.4 SNMP Alert The SNMP Alert menu appears when you select SNMP Alert on BMC Configuration menu. SNMP Alert menu The table below shows details of parameters and their default value. Item Description Default Value SNMP Alert SNMP Alert...
Page 228: System Operation
Chapter 3 Useful Features 2. BMC Configuration 2.4.5 System Operation The System Operation menu appears when you select System Operation on BMC Configuration menu. System Operation menu The table below shows details of parameters and their default value. Item Description Default Value Remote KVM Console Encryption...
Page 229 *3: Disabling Platform Event Filter also disables SNMP alert. *4: When BMC can be managed directly from NEC ESMPRO Manager (Ver.5.4 or later), this item must be set to "Enable". If it is set to "Enable", Authentication Key is required.
Page 230: Bmc Initialization
Chapter 3 Useful Features 2. BMC Configuration BMC Initialization If you select BMC Initialization on Main menu, the confirmation message as show below appears. Only the CPU/IO module installed in the server appears on this menu. Confirmation message (BMC Initialization) <ESC>...
Page 231: Sas Configuration Utility
Chapter 3 Useful Features 3. SAS Configuration Utility SAS Configuration Utility SAS Configuration utility makes settings of the built-in SAS controller. You can start it up by simple key operation during POST execution.  Because the server is installed with the latest version of the utility, your Important screen display may be different from the one described in this guide.
Page 232: Quitting The Sas Configuration Utility
Chapter 3 Useful Features 3. SAS Configuration Utility Quitting the SAS Configuration Utility Take procedures below to quit the SAS Configuration utility. 1. Keep pressing the <Esc> key until the menu shown below appears. 2. Select Discard changes and reboot or Exit the Configuration Utility and Reboot from the menu, and press the <Enter>...
Page 233 Chapter 3 Useful Features 3. SAS Configuration Utility 2. Select SAS Topology and press the <Enter> key. SAS Topology menu appears. Select Direct Attach Device and press the <Enter> key. 3. Hard disk drives that are installed on the primary CPU/IO module appear after a while. Select the hard disk drive to execute physical formatting, keep pressing the <Alt>...
Page 234 Chapter 3 Useful Features 3. SAS Configuration Utility 5. Device Format menu appears after a while. Press the <F> key to start formatting. 6. After the completion of formatting, the following message appears. Press any key to display the Device Properties menu. 7.
Page 235: Flash Fdd
Do not use Flash FDD to back up data. Flash FDD can be used for a temporary data only. 4.1.1 Compensation for recorded data NEC does not pay compensation for data recorded on Flash FDD even if the data is lost. 4.1.2 Handling Flash FDD ...
Page 236: Details Of Expressbuilder
Chapter 3 Useful Features 5. Details of EXPRESSBUILDER Details of EXPRESSBUILDER EXPRESSBUILDER helps you to install Windows and maintain the server. EXPRESSBUILDER also provides bundled software and instruction manuals. Starting EXPRESSBUILDER You can start EXPRESSBUILDER by using the EXPRESSBUILDER DVD as follows: When it is necessary to boot from EXPRESSBUILDER, pull out one side or both side Important of the disks from inserted disks which is duplexing by the RDR function before boot.
Page 237 Chapter 3 Useful Features 5. Details of EXPRESSBUILDER Home Menu Operate Home Menu using the mouse or keyboard (Tab and Enter keys). Home Menu includes the following items: a) Setup Installs Windows easily. For details, see Installation Guide (Windows). b) Utilities Starts a utility in EXPRESSBUILDER.
Page 238: Utility In Expressbuilder
You can run the following utility when choosing Utilities from Home Menu. File Execution Directly runs an external utility on removable media. Use this feature for utilities provided by NEC. Note Do not run the file provided by a third party.
Page 239: Expressscope Engine 3
Chapter 3 Useful Features 6. EXPRESSSCOPE Engine 3 EXPRESSSCOPE Engine 3 EXPRESSSCOPE Engine 3 enables various features by using Baseboard Management Controller (BMC). EXPRESSSCOPE Engine 3 monitors the status of power supplies, cooling fans, temperature, voltage, and other statuses inside the server. Connecting the management LAN connector (see Chapter 1 (4.3 Rear View) in User's Guide) to your network enables you to do the following from a remote site through a web browser and SSH client: ...
Page 240: Nec Esmpro
7. NEC ESMPRO NEC ESMPRO NEC ESMPRO Agent (for Windows) For details of NEC ESMPRO Agent (for Windows), see “NEC ESMPRO Agent Installation Guide (Windows)” in EXPRESSBUILDER or its help. NEC ESMPRO Manager NEC ESMPRO Manager remotely controls and monitors the server hardware.
Page 241: Nec Expressupdate Agent
Chapter 3 Useful Features 7. NEC ESMPRO NEC ExpressUpdate Agent NEC ExpressUpdate Agent can manage and update the versions of the firmware and software installed in the server with NEC ESMPRO Manager. You can easily install the downloaded packages by using NEC ExpressUpdate.
Page 242: Nec Product Info Collection Utility
8. NEC Product Info Collection Utility NEC Product Info Collection Utility NEC Product Info Collection Utility can collect various logs related to the server all at once. You can collect the server information (Product Info) for maintenance by using this utility.
Page 243: Express Report Service / Express Report Service (Https)
Chapter 3 Useful Features 9. Express Report Service / Express Report Service (HTTPS) Express Report Service / Express Report Service (HTTPS) For details about Express Report Service / Express Report Service (HTTPS), see “Express Report Service / Express Report Service (HTTPS) Installation Guide (Windows)” in EXPRESSBUILDER. Express Report Service through the SNMP Alert of EXPRESSSCOPE Engine 3 is not Tips available.
Page 244: Glossary
Standard software for the server management. This consists of several applications for managing or monitoring. NEC ESMPRO Agent Software for monitoring the server. This works with NEC ESMPRO Manager and resides as the OS service. NEC ESMPRO Agent Extension Software for performing the scheduled operations. This works with NEC ESMPRO Manager.
Page 245: Revision Record
Revision Record Revision Record Document Number Date Issued Description 30.104.01-104.01 February 2019 Newly created Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
Page 246 Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows) February 2019 NEC Corporation 7-1 Shiba 5-Chome, Minato-Ku Tokyo 108-8001, Japan © NEC Corporation 2019 The contents of this manual may not be copied or altered without the prior written permission of NEC Corporation.

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Express5800/r310g-e4 Express5800/r320g-e4 Exp320t Exp320v Nec express5800 series

NEC Express5800/R320g-M4 Maintenance Manual

Chapter 1 Maintenance

Chapter 2 Configuring and Upgrading the System

Chapter 3 Useful Features

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