Page 1 N8800-063F/064F NEC Express5800/320Lc/320Lc-R User's Guide 1st Edition Updated 10-2005 856-125468-901-A...
Page 2 The NEC product(s) discussed in this document are warranted in accordance with the terms of the Warranty Statement accompanying each product. However, actual performance of each such product is dependent upon factors such as system configuration, customer data, and operator control.
Page 3 Keep this User's Guide handy for quick reference when necessary. To use NEC Express5800 Series safely, follow the instructions in this User's Guide. This guide explains components that pose a danger, types of dangers, and actions taken to prevent them; such components are labeled warning.
Page 4 Do not disassemble, repair, or modify the equipment. There is a risk of an electric shock or fire. Mandatory actions Unplug the server. There is a risk of an electric shock or fire. Indicates a general action to take that is not defined herein. Make sure to follow the instructions.
Page 5 NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Page 6 Trademarks NEC EXPRESSBUILDER, NEC ESMPRO, and NEC Express5800/ft series are trademarks of NEC Corporation. Stratus is a registered trademark of Stratus Technologies Bermuda Ltd. Microsoft, Windows, Windows Server, Windows NT, and MS-DOS are registered trademarks of Microsoft Corporation in the United States and other countries.
Page 7: Preface
(5) NEC assumes no liability arising from the use of this product, nor any liability for incidental or consequential damage arising from the use of this manual regardless of (4) above.
Page 8: About This User's Guide
This chapter describes how to make settings of built-in basic input/output system. It also describes factory-shipped parameters. Chapter 5 Installing and Using Utilities This chapter describes features and operating procedures of a standard utility “NEC EXPRESSBUILDER.” It also describes procedures to install and operate various software programs contained in its CD-ROM. Chapter 6 Maintenance This chapter describes maintenance procedures and use of maintenance tools.
Page 9 Keep the accessories in a safe place. You will need them when you perform setup, addition of options, or replacement of failed components. To check NEC EXPRESSBUILDER components, see the attached list. Be sure to fill out and mail the software registration card that is attached to your operating system.
Page 10 (This page is intentionally left blank.)
Page 11: Table Of Contents
CONTENTS PREFACE...i ABOUT THIS USER'S GUIDE ...ii Chapter 1 Precautions for Use... 1-1 WARNING LABELS ...1-2 Tower Model ...1-2 Rack-mount Model...1-4 PCI/CPU Modules...1-6 PRECAUTIONS FOR SAFETY ...1-7 General ...1-7 Use of Power Supply and Power Cord ...1-8 Installation, Relocation, Storage and Connection...1-9 Cleaning and Handling of Internal Devices ...1-11 During Operation ...1-12 Rack-mount Model...1-13...
Page 12 NEC ESMPRO Manager ... 5-28 Maintenance of NEC Express5800/ft series ... 5-45 NEC MWA ∼ MANAGEMENT WORKSTATION APPLICATION ∼ ... 5-75 Servers to be remotely managed by NEC MWA ... 5-75 Remote Management Configuration for the Server without Console... 5-75...
Page 13 Test Items ...6-7 Startup and Exit of System Diagnosis ...6-7 OFF-LINE MAINTENANCE UTILITY...6-9 Starting the Off-line Maintenance Utility...6-9 Features of Off-line Maintenance Utility ...6-9 RELOCATING/STORING THE NEC Express5800/ft series ...6-11 Chapter 7 Troubleshooting ... 7-1 TO LOCATE THE ERRORS...7-2 ERROR MESSAGES ...7-3 Error Messages by LED Indication ...7-3...
Page 14 viii Replacing DIMM... 8-20 PROCESSOR (CPU) ... 8-21 Installation ... 8-22 Removing CPU... 8-25 Replacing CPU ... 8-26 PCI MODULE ... 8-27 Precautions ... 8-28 Removing PCI Module... 8-29 Installing PCI Module ... 8-31 PCI BOARD ... 8-33 Installing PCI Board ... 8-34 Removing PCI Board ...
Page 15: Chapter 1 Precautions For Use
Chapter 1 Precautions for Use This chapter includes information necessary for proper and safe operation of the server.
Page 16: Warning Labels
(Do not remove or damage these labels). If some label is missing, about to peel off, or illegible, contact your sales agent. Tower Model The figures below show locations of the labels on the tower model server. Label B Label C...
Page 17 Label A Label B Label C Label E This unit uses multiple power supply cords. Disconnect all power supply cords prior to Servicing this system Label D CAUTION Precautions for Use...
Page 18: Rack-Mount Model
Precautions for Use Rack-mount Model The figures below show locations of the labels on the rack-mount model server. Label A Label B Label B Label C Label C Label D Label E...
Page 19 Label A Label B Label C Label E This unit uses multiple power supply cords. Disconnect all power supply cords prior to Servicing this system Label D CAUTION Precautions for Use...
Page 20: Pci/Cpu Modules
Precautions for Use PCI/CPU Modules PCI Module Label A CPU Module Label A Label A...
Page 21: Precautions For Safety
NEC assumes no liability for any accidents or damage to physical assets resulting from the use of this equipment in such systems or facilities.
Page 22: Use Of Power Supply And Power Cord
Do not use nonconforming power cords. Use the power cords specified by NEC. If the rated current is exceeded, there is a risk of a fire. You also have to observe the following prohibitions to prevent an electric shock and a fire caused by damages of the cords.
Page 23: Installation, Relocation, Storage And Connection
Installation, Relocation, Storage and Connection Disconnect the power cord(s) before installing or removing the equipment. Be sure to power off the equipment and unplug its power cords from the wall outlet before installation/relocation. All voltage is removed only when the power cords are unplugged.
Page 24 Do not use any non-designated interface cable. Use only interface cables designated by NEC; identify which component or connector to attach beforehand. If you use a wrong cable or make a wrong connection, there is a risk of short-circuit that could lead to a fire.
Page 25: Cleaning And Handling Of Internal Devices
Disconnect the power plug before cleaning the server. Make sure to power off the server and disconnect the power plug from a power outlet before cleaning or installing/removing internal optional devices. Touching any internal device of the server with its power cord connected to a power source may cause an electric shock even of the server is off-powered.
Page 26: During Operation
Animal’s waste or hair may get inside the equipment to cause a fire or electric shock. Do not place any object on top of the server. The object may fall off to cause injuries, damage to hardware and/or a fire.
Page 27: Rack-Mount Model
For suitable racks, contact your sales agent. Do not attempt to install the server yourself. To avoid a risk of injuries, users should not attempt to install the equipment into a rack.
Page 28: For Proper Operation
Before turning off the power or ejecting a disk, make sure that the access LED is off. When you have just turned off the power, wait at least 30 seconds before turning it on again. Once you have turned on the server, do not turn it off until the "NEC" logo appears on the screen.
Page 29 It is recommended to use NEC's genuine option products. Some competitors’ products are compatible with this server. However, servicing for trouble or damage resulting from such a...
Page 30: Transfer To Third Party
You are strongly recommended to buy a special type of software or service to avoid such trouble. For details, contact your sales agent. NEC shall not be accountable for such data leakage caused by your failure to take necessary measures.
Page 31: Disposal Of Equipment And Consumables
DISPOSAL OF EQUIPMENT AND CONSUMABLES When you dispose of the main unit, hard disk drive, floppy disks, CD-ROMs, optional boards, etc., you need to observe your local disposal rules. For details, ask your municipal office. IMPORTANT: For disposal (or replacement) of batteries on the motherboard, consult with your sales agent.
Page 32: If System Trouble Is Suspected
Use a commercially available anti-virus program to check the server. If the problem is not solved by the above actions, stop using the server and consult with your sales agent. In this case, check LED indications of the server and alarm indications on the display, which will serve as helpful information at the time of repair.
Page 33 Precautions for Use 1-19 Advice for Your Health Prolonged use of a computer may affect your health. Keep in mind the following to reduce stresses on your body: Sit in a good posture Sit on your chair with your back straight. If the desk height is appropriate, you will slightly look down at the screen and your forearms will be parallel to the floor.
Page 34 1-20 Precautions for Use (This page is intentionally left blank.)
Page 35 Chapter 2 General Description This chapter describes what you need to know to use the NEC Express5800/ft series. Refer to this chapter when you want to know about certain components and how to operate them.
Page 36 POWER switch mask Remote power-on feature AC-LINK feature Consoleless feature Self-diagnosis Power On Self-Test (POST) Test and Diagnosis (T&D) Utility Maintainability Off-line Maintenance Utility Easy and Fine Setup NEC EXPRESSBUILDER (system setup utility) SETUP (BIOS setup utility) Fast!UTIL (SCSI device utility)
Page 37: Chapter 2 General Description
NEC Express5800/ft series detects status changes, errors and other events and notifies the Windows Event Log of these events. If you use an alarm notification tool, you can configure NEC Express5800/ft series to notify you when certain events occur.
Page 38 NEC Express5800/ft series automatically maintains data as the current data. Automatic detection and notification of faults NEC Express5800/ft series detects and sorts out all events such as general status changes and faults, and notifies Windows Event Log of these events.
Page 39 IDs, they are easy to distinguish. In-service repairing You can repair or replace a failed module even if NEC Express5800/ft series is operating. Partition structure On this product, the first logical drive will be in the following state when the setup by...
Page 40: Notes
Fix the transfer rate of the LAN controller to the transfer rate of hub. → NEC Express5800/ft series is not recognized on the network. For details, see “The server is not found on the network:” of “Problems with NEC Express5800/ft series”...
Page 41 Be sure to set “None” for hardware acceleration. • The screen becomes dark and nothing is displayed when a PCI module failed over (either the primary PCI module was stopped with ft server utility or when the primary PCI module failed).
Page 42 Ignore the display. About applying Windows Service Pack Do not apply Service Packs to NEC Express5800/ft series judging by yourself. → For applying Windows Service Pack to NEC Express5800/ft series, a module other than the Windows Service Pack medium is required. If you need to apply...
Page 43 When updating Windows modules using the Windows Update function, be sure to check the contents of update. → Contact NEC sales company about the evaluation status of security patches or QFE. You must contact NEC sales company about updating the OS.
Page 44: Notes On Operations And Manipulations
Chapter 7 “Troubleshooting” in this User’s Guide. See “□ Did you perform any keyboard or mouse operation immediately after you started the server?” Do not start NEC Express5800/ft series while BMC status LED on the secondary side is blinking. Do not start NEC Express5800/ft series while the BMC status LEDs are blinking.
Page 45 Do not shut down NEC Express5800/ft series during the duplication process of PCI modules Do not perform shutdown while PCI modules are being duplicated (when starting the machine or when mounting a PCI module). → The following phenomena occur when shutdown is performed: •...
Page 46 Windows. Connection timeout of LAN protocol Immediately after NEC Express5800/ft series is booted or when CPU modules are remounted, there is a possibility that connection timeout of LAN protocol between NEC Express5800/ft series and clients occurs.
Page 47: How The Operating System Sees The Cpu Modules
HOW THE OPERATING SYSTEM SEES THE CPU MODULES On NEC Express5800/ft series, the CPU modules are redundantly configured but only the processors installed on the primary side are shown. How CPU modules appear on Device Manager Device Manager shows as many CPUs as the number of physical CPUs.
Page 48: Names And Functions Of Components
2-14 General Description NAMES AND FUNCTIONS OF COMPONENTS Names and functions of components are shown below: Front View Tower model Rack-mount model...
Page 49 Front bezel A door that covers internal components. You can lock it with the included security key. Key slot Insert the security key in this slot to unlock the front bezel. Stabilizers Parts for stabilizing a tower-model unit. Casters Wheels for moving a tower-model unit. BMC status LED See “LEDs”...
Page 50: Front View (Inside)
2-16 General Description Front View (inside) Tower model Rack-mount model...
Page 51: Cd-Rom Drive
PCI module (for group 1) A module that includes a PCI board and LAN controller. PCI module (for group 2) A module that includes a PCI board and LAN controller. CPU module (for group 1) A module that includes a CPU (processor) and memory (DIMM). CPU module (for group 2) A module that includes a CPU (processor) and memory (DIMM).
Page 52: Rear View
2-18 General Description Rear View PCI module (for Group1) PCI module (for Group2) CPU module (for Group1) CPU module (for Group2) CPU module (for Group1) CPU module (for Group2) Tower model Rack-mount model PCI module (for Group2) PCI module (for Group1)
Page 53 Serial port A connector Connected to a device that has a serial interface. For maintenance use only. AC inlet B (for Group1) PC socket for plugging a power cord (for Group1). If you desire to make the PCI module for Group1 primary, use this inlet to connect the power cord first.
Page 54: Cpu Module
2-20 General Description CPU Module Group 1 and group 2 have the same configuration. Module handle Cooling fan CPU module board CPU socket #2 (additional) AC inlet (in the back) Back panel connector (in the back) CPU socket #1 (standard) DIMM Power unit Power backboard...
Page 55 Group 1 and group 2 have the same configuration. Cooling fan connector LED connector Power connector CPU socket #2 CPU socket #1 DIMM sockets (Slots #1 to #6 from the top. Add memory modules in pairs: #1 and #2, #3 and #4, #5 and #6.) *This section only describes connectors that are used for replacing parts or upgrading.
Page 56: Pci Module
2-22 General Description PCI Module Group 1 and group 2 have the same configuration. Cooling fan Power unit AC inlet (in the back) The AC cable in the module which is connected to the AC inlet cannot be used for other purposes.
Page 57: Chassis Board Layout
Group 1 and group 2 have the same configuration. SCSI connector (external) Configuration jumper pin Battery (lithium battery) Cooling fan connector Power connector IDE connector Power switch connector LED connector SCSI connector (internal) Chassis Board Layout Rack-mount model Backplane PCI module board Back panel Interface board Clock board...
Page 58: Leds
The table below shows indications of the BMC status LED and their meanings. TIPS: If the server has the NEC ESMPRO or Off-line Maintenance Utility installed, you can view the error log to identify the cause of a trouble. When you want to restart the server, perform a shutdown if the OS allows you to shut down the system.
Page 59 LED indications Description Primary Secondary Amber Detected a fatal temperature error. Detected a fatal voltage error. Amber Detected a temperature (blinking error to be warned. every 1 second) Detected a voltage error to be warned. Detected a device defect. Detected a fan alarm. BMC is being dumped.
Page 60 2-26 General Description LED indications Description Primary Secondary BMC is being dumped. Both BMCs are out of order. *1 The status of green, green (blinking every second), amber, amber (blinking every second), or off. Action Wait for a while. After a while, the BMC status LED on the primary will go off.
Page 61: Disk Access Led
PCI Module Status LEDs Disk Access LED The PCI module has three LEDs. Combined, the three LEDs show the status of the PCI modules and hard disks. See “NAMES AND FUNCTIONS OF COMPONENTS” (page 2-14) for the locations of LEDs. (1) Status LED 1 of both PCI modules are off PCI#1 PCI#2...
Page 62 2-28 General Description PCI#1 PCI#2 Status DISK Status LED 2 Access LED 2 Green Green/ Amber Amber Green/ Green Amber Amber Amber Amber Amber Green Green Green/ Amber * DISK ACCESS LED illuminates green when hard disk is accessed. When the status LED 1 is off, the colors of the status LED 2 indicate the following. You Tips: must be careful especially when detaching modules.
Page 63 Action Start the PCI module 1 from ft server utility (See page 5-50). Remount the PCI module 1. If the problem persists, contact your sales agent. Wait for the PCI module 1 to start.
Page 64 If the problem persists, contact your sales agent. Action Start the PCI module 2 from ft server utility (See page 5-50). Remount the PCI module 2. If the problem persists, contact your sales agent. Wait for the PCI module 2 to start.
Page 65 2 operates in simplex mode. General Description Action Start the CPU module 2 from ft server utility (See page 5-50). Remount the CPU module 2. If the problem persists, contact your sales agent. Start the CPU module 1 from ft server utility.
Page 66 2-32 General Description CPU#1 CPU#2 Status Status Status LED1 LED2 LED1 Amber Green Green Amber Amber Amber When the status LED 1 is off, the colors of the status LED 2 indicate the following. You Tips: must be careful especially when detaching modules. - Green: Unmounting the module has no effect on the system operation.
Page 67: Disk Led
Check the condition of power unit. If the problem persists, contact your sales agent. Simplex mode is not a problem. To make the server fault-tolerant, attach a PCI board to a slot of the same on the other PCI module. Remount the PCI board correctly.
Page 68: Lan Connector Leds
When you power on NEC Express5800/ft series and the access LEDs do not illuminate green, remount the hard disks. LAN Connector LEDs Two LAN ports (connectors) located in the back have two LEDs each.
Page 69: Basic Operation
The front bezel covers built-in components of the server such as the POWER switch, CD-ROM drive, and hard disks. The tower model server has a door-type bezel (it can also be detached). The rack-mount model server has a cover-like detachable bezel.
Page 70 2-36 General Description Rack-mount Model The rack-mount model server is equipped with a detachable front bezel. Detach Follow the steps below to detach the front bezel: Insert the security key into the slot and turn it with a little pressure to release the lock.
Page 71: Power On
Power ON To power on NEC Express5800/ft series, press the POWER switch located on the front panel. Follow the steps below to turn on the power. (A rack-mount model is shown here for convenience of explanation. However, the steps are the same for a tower model except that the modules are mounted vertically.)
Page 72: Power Off
General Description Power OFF Follow the steps below to turn off the power. If NEC Express5800/ft series is plugged to a UPS, see manuals included with the UPS or the application that controls the UPS. Perform a normal shutdown from Windows Server 2003.
Page 73: Post Check
CPU modules, keyboard, mouse, etc. It also shows startup messages for various BIOS setup utilities. According to the factory default settings, the “NEC” logo appears on the display while POST is being performed. (To view POST’s details, press Esc.)
Page 74: Flow Of Post
Likewise, it may take about one minute for the screen to appear when the server is rebooted. Note that if you have replaced the PCI module, the server will perform a reset of the MAC address, then reboot itself before the memory check.
Page 75: Behavior At Occurrence Of Error
While performing retries, the server displays or registers the error types. For details of error messages, see Chapter 7 “Troubleshooting.” POST Error Messages When the server detects an error during POST, it will notify you of the occurrence in the following manners: Displays an error message on the display unit.
Page 76: Floppy Disk Drive
2-42 General Description Floppy Disk Drive A USB floppy disk drive is attached to the main unit. It allows you to read and write (save) data using floppy disks. The USB floppy disk drive accepts the following types of floppy disks: 2HD floppy disk (1.44MB) 2DD floppy disk (720KB) Drive letter of floppy disk drive...
Page 77 To format a floppy disk, see your OS manual. If you power on or restart NEC Express5800/ft series with a floppy disk left in the drive, the server will access the floppy disk to start the system. Unless a system exits on the FD, the server will be unable to start.
Page 78: Use Of Floppy Disk
Data loss could also be caused by faulty operation and computer trouble. To avoid such possible data loss, it is recommendable to back up important data regularly. (Be sure to make back-up copies of the disks that are included with NEC Express5800/ft series.)
Page 79: Cd-Rom Drive
CD-ROM Drive NEC Express5800/ft series has a CD-ROM drive on the front panel. It is a device used to read data from a CD-ROM (compact disc read-only memory). Compared to a floppy disk, a CD-ROM allows for larger volume and fast data readout.
Page 80 General Description Use of CD-ROM Observe the following when you use a CD-ROM on NEC Express5800/ft series: As for a disk such as a noncompliant “copy-protected CD,” we shall not guarantee that you can use a CD player to play it with this server.
Page 81: Chapter 3 Windows Setup And Operation
Chapter 3 Windows Setup and Operation This chapter describes setup procedures to make NEC Express5800/ft series ready for use.
Page 82: Disk Operations
Windows Setup and Operation DISK OPERATIONS NEC Express5800/ft series duplicates disks to secure data by using “Disk Management” or the “Rapid Disk Resync (RDR) function”. This section describes operations such as configuration of dual settings to disks and replacement of disks.
Page 83: Disks Operations Using Disk Management
Hard Disk Configurations that can be built on the NEC Express5800/ft series In the NEC Express5800/ft series, all volumes need creation of mirror disks. You can create mirror disks only on the dynamic simple volume as shown in the table below.
Page 84 Windows Setup and Operation The pairs of mirror disks as shown above can be created by selecting hard disks whose target IDs are identical in the disk properties, which are displayed through [Disk View]. The following explains how to confirm the target ID: Click [Start] →...
Page 85 Follow the procedures below to configure a volume mirror. IMPORTANT: Set mirror to the disks whose Target IDs are identical. For details, see “Hard Disk Configurations that can be built on the NEC Express5800/ft series (page 3-3).” Click [Start] - [Administrative Tools] then [Computer Management].
Page 86 Windows Setup and Operation Select and right-click a disk, and then execute [Convert Dynamic Disk…]. On the [Convert to Dynamic Disk] dialog box, select the disk and click [OK]. Right-click the volume of the dynamic disk to mirror and click [Add Mirror…].
Page 87 Clicking [Add Mirror] displays the [Logical Disk Manager] dialog box, but there is no problem. Click [OK]. If the server is rebooted during mirror generation, mirroring will not be completed. Do not reboot the server until the mirroring process is completed.
Page 88 Windows Setup and Operation Confirming if Paired Disks are Mirrored Properly Check the following to confirm that the mirror is configured properly: • Is disk mirroring completed successfully? Disk mirroring is completed properly if the volume layout is [Mirror], and the status is [Healthy] on the [Disk Management] window.
Page 89 Breaking mirror Follow the procedures below to break the mirror of volumes. The procedures to break a mirror on C drive are discribed here. Click [Start] - [Administrative Tools] [Computer Management]. The [Computer Management] window appear. Right-click the volume of the dynamic disk whose mirror is to be broken and click [Break Mirrored Volume…].
Page 90 3-10 Windows Setup and Operation Importing Data Disks This section describes a procedure to import a data disk using Disk Management. IMPORTANT: If you import the disk used as a boot disk on another system, it becomes impossible to boot from the disk. Insert the disk to import.
Page 91 In the [Foreign Disk Volumes] dialog box, check the volumes to import, and click [OK]. The disk import is completed if the disk status changes from “Foreign” to “Online”. Windows Setup and Operation 3-11...
Page 92 3-12 Windows Setup and Operation Extending Data Volume Size This section describes a procedure to extend a volume size using Disk Management. IMPORTANT: It is not possible to extend boot volume. As it is not possible to extend mirror volume, a mirror volume is extended in the following order: [Remove Mirror] - [Extend Volume] - [Add Mirror].
Page 93 On the [Select Disks] dialog box, enter the amount of space to extend and click [Next]. (In this case, 1500MB is added.) Check the settings on the [Completing the Extend Volume Wizard] dialog box and click [Finish]. The size of the volume is extended.
Page 94 3-14 Windows Setup and Operation Configure the mirror of the extended volume.
Page 95: Disk Operations Using The Rdr (Rapid Disk Resync) Function
[Cautions for using the RDR function] RDR can be set only to the disks inserted into the built-in slots of NEC Express5800/ft series. Be sure to specify RDR to all disks inserted to the built-in slots and make duplex settings.
Page 96 PCI module in such a state, the entire area of the disk needs to be resynchronized. You must insert a new disk or replace a disk while the server is powered on. Import of disk is not supported.
Page 97 PCI module 2: PCI module (for Group2) [Left pane] The tree shows disks inserted to the built-in slots and virtual disks (RDR Virtual Disks) created by RDR. On the models supporting RDR, right-click a disk on the tree to display the menu for setting RDR.
Page 98 3-18 Windows Setup and Operation Start RDR Utility. IMPORTANT: If the inserted disk does not appear on the tree, from the menu of RDR Utility, select [Action] and click [Refresh] or press F5 to update the display after awhile. The display of RDR Utility is not updated automatically. Therefore, update it by clicking [Refresh] from [Action] or pressing F5 on the menu after performing operations described below.
Page 99 IMPORTANT: If RDR is specified to a disk which contains the system partition or partition which cannot be unmounted, the following pop-up message appears. If you click [Yes], the system is restarted in two minutes automatically. Go on to 5. when the system is restarted. Insert a disk to set duplex configuration into the corresponding slot.
Page 100 3-20 Windows Setup and Operation Confirm that the DISK LEDs and the display of RDR utility change as shown below: Synchronizing Source disk Destination disk RDR Virtual Disk IMPORTANT: The time required for synchronization varies depending on the partition size on the disk. For 18GB partition, it takes about 16 minutes.
Page 101 Synchronization completed DISK LED Source disk Destination disk RDR Virtual Disk IMPORTANT: When a new partition is created on the disk where RDR is set, the created partition area is synchronized automatically. When the disk where RDR is set is converted to a dynamic disk, the area which has not been synchronized (the area that no partition exists) will be synchronized.
Page 102 3-22 Windows Setup and Operation Removing duplex configuration of RDR disks This section describes how to remove duplex configuration from the disk with RDR setting. In the example below, the duplication setting of the disks in the Slot 2 of the PCI modules for Group 1 and for Group 2 is removed.
Page 103 Confirm that RDR of the disk is cancelled. Cancel the disk of the corresponding slot in the same manner. Windows Setup and Operation 3-23...
Page 104 3-24 Windows Setup and Operation IMPORTANT: A partition on the disk where the RDR setting is removed is not assigned a drive letter. To use the partition, assign a drive letter using [Disk Management]. If the disk contains a partition which cannot be unmounted, the OS needs to be restarted when canceling RDR.
Page 105 Other functions of RDR Utility <Commands for physical disks> Remove Physical Disk from RDR Virtual Disk All data including RDR settings on a physical disk can be deleted. IMPORTANT: After executing the command, the physical disk becomes an empty basic disk without RDR settings.
Page 106 3-26 Windows Setup and Operation Resynchronize This Disk Disks whose synchronization by RDR is cancelled for reasons including a failure can be resynchronized. Start RDR Utility and right-click a target disk in the left pane and click [Resynchronize This Disk]. In the [Success] dialog box, click [OK].
Page 107 Set As Active RDR Disk A physical disk can be set as “Active RDR Disk”. Active RDR Disk is the disk on which data reading process is performed when Load Balancing of RDR Virtual Disk is off. Start RDR Utility and right-click a target disk in the left pane and click [Set As Active RDR Disk].
Page 108 3-28 Windows Setup and Operation <Commands for RDR Virtual Disk> Verify RDR Virtual Disk Whether the synchronization by RDR is performed normally can be checked. Start RDR Utility and right-click [RDR Virtual Disk x](x=1,2,3) in the left pane and click [Verify RDR Virtual Disk].
Page 109: Replacing Failed Hard Disk Drives
Replacing Failed Hard Disk Drives Follow the procedure below to locate and replace the failed hard disk. The failed hard disk should be replaced with new device with the server powered-on. How to Locate Failed Disks 1. From [Start], select [All Programs] - [RDR] and click [RDR Utility] to start [RDR Utility].
Page 110 3-30 Windows Setup and Operation Procedures to Replace Failed Disks Models that do not support the RDR function When a failure occurs on a disk mirrored by volume using [Disk Management], follow the steps below to replace the disk. IMPORTANT: To remove a disk due to a failure, etc., compare [Disk Management] and [RDR Utility] to determine the disk to remove.
Page 111 Right-click a volume that has “!”, and remove mirror. After checking to see the “Missing” disk is selected, click [Remove mirror]. At Drive (F), [Mirror] and [Failed Redundant] will change to [Simple] and [Healthy]. Right-click a disk with “x”, and select [Remove Disk].
Page 112 3-32 Windows Setup and Operation Similarly, delete the other [Missing] disk. Insert new disks. They will appear on [Disk Management]. If any uninitialized disk is inserted, right-click the disk and initialize it.
Page 113 Select and right-click a disk, and then select [Convert to Dynamic Disk]. IMPORTANT: If [Foreign] appears, execute [Convert to Dynamic Disk] after [Convert to Basic Disk] is executed. Windows Setup and Operation 3-33...
Page 114 3-34 Windows Setup and Operation Open the disk’s properties to check the target IDs. In the following figures, disks are configured as: Disk 1: Target ID 1 Disk 2: Target ID 2 Disk 4: Target ID 1 Disk 5: Target ID 2 Disks with the same target ID are mirrored.
Page 115 Make a mirror setting of Disks 1 and 4. Right-click volume (E) on the Disk 4 and select [Add Mirror]. When the [Add mirror] dialog box appears, select Disk 1, and then click [Add Mirror]. Similarly, make settings of Disk 2 and Disk 5.
Page 116 3-36 Windows Setup and Operation Models supporting the RDR function This section describes a procedure for replacing a disk when a failure occurs to a disk which is duplicated by the RDR function. Here, an example that a failure of the disk in slot 2 of the PCI module for Group 1 is determined as described in “How to Locate Failed Disks”...
Page 117 Confirm that the DISK LEDs and the display of RDR Utility change as shown below: Synchronizing Source disk Destination disk (Inserted disk) RDR Virtual Disk IMPORTANT: The time required for synchronization varies depending on the partition size on the disk. For 18GB partition, it takes about 16 minutes.
Page 118 3-38 Windows Setup and Operation Synchronization completed Source disk Destination disk (Inserted disk) RDR Virtual Disk DISK LED Op State: State Green Duplex Green Duplex Duplex RDR Utility Status None...
Page 119: Change Drive Letter
IMPORTANT: <NEC Express5800/ft series-specific precautions> One CD-ROM drive for each PCI module (total of two CD-ROM drives) is installed in NEC Express5800/ft series. If those CD-ROM drives’ N-codes are different, the drive letter assigned to the CD-ROM drive may be changed (reassigned) when the secondary PCI module becomes the primary module at startup.
Page 120: Dual Lan Configuration
3-40 Windows Setup and Operation DUAL LAN CONFIGURATION The NEC Express5800/ft series builds a dual LAN configuration by using "Stratus emb-82559 10/100 Enet Adapter" (100Base) and "Stratus emb-82544GC Copper Gigabit Adapter" (1000Base) mounted as standard on the PCI module. Overview The dual LAN configuration is of two types.
Page 121 When the option boards are used, perform 3 to 5 in the same manner, replacing [Stratus emb-82559 10/100 Enet Adapter] with the following. N8804-001P1: [Stratus AA-U51500 10/100 Enet Adapter] N8104-84: [Stratus AA-U57000 Fiber Gigabit Adapter] N8104-103: [NEC 8490XT Copper Gigabit Adapter] Windows Setup and Operation 3-41...
Page 122 3-42 Windows Setup and Operation IMPORTANT: Load Balancing mode cannot be selected on "Stratus emb-82559 10/100 Enet Adapter". Only Fault Tolerance mode can be selected. Click [OK]. The [Intel(R)PROSet II] dialog box closes after a while, and the settings become effective. IMPORTANT: The [Digital signature not found] dialog box may appear (several times).
Page 123: Removing Dual Lan
Status AA-U51500 10/100 Enet Adapter (100BASE-TX) Status AA-U57000 Fiber Gigabit Adapter (1000 BASE-SX) NEC 8490 XT Copper Gigabit Adapter (1000 BASE-T) You will then see the dialog box on the right of this paragraph. This is because one of two teamed adapters constituting dual configuration is removed.
Page 124 Status AA-U51500 10/100 Enet Adapter (100BASE-TX) Status AA-U57000 Fiber Gigabit Adapter (1000 BASE-SX) NEC 8490 XT Copper Gigabit Adapter (1000 BASE-T) Right click [Team #1: Adaptive Fault Tolerance Mode] and select [Remove]. At that time, the dialog box shown on the right is displayed. This is a message for confirmation, so click [Yes] button.
Page 125 Windows Setup and Operation 3-45 Click the [OK] button on the [Intel PROSet II] dialog box, close it, and make a setup effective. The dual LAN will be canceled.
Page 126: Check The Duplicating Operation Of Modules
3-46 Windows Setup and Operation CHECK THE DUPLICATING OPERATION OF MODULES This section describes how to check if the system runs properly after system installation or reinstallation. Evaluate Startup and Stop of PCI Modules This section describes how to confirm the continuous system operation by failover after stopping the primary PCI module.
Page 127 Stop the operation of a PCI module using the ft server utility. Select [Start] - [All Programs] - [NEC ESMPRO Agent] - [ft server utility] to start the ft server utility. Then, from the ft server utility, select [PCI Module] then the primary PCI module from the [FTSever] tree on the left pane, and click [Down] of [Bring Up/Bring Down].
Page 128 3-48 Windows Setup and Operation IMPORTANT: If BrightStor ARCserve 2000 or Backup Exec is installed, the tape will not be recognized due to the failover of the PCI module. Thus be sure to stop the services before starting the PCI module. Start [Services] from [Administrative Tools] of [Control Panel].
Page 129: Evaluate Start And Stop Of Cpu Modules
Use the ft server utility to stop the operation of a CPU module to remove. From [Start], select [All Programs], [NEC ESMPRO Agent] then [ft server utility] to start the ft server utility. Then, from the ft server utility, select [CPU Module] then the CPU module to stop from the [FTSever] tree on the left pane, and click [Down] of [Bring Up/Bring Down].
Page 130 * As an example, the indications of when CPU module#1 is stopped are shown. Press the start button of the CPU module stopped by ft server utility. In the ft server utility, select the stopped CPU module and click [Up] of [Bring Up/Bring Down].
Page 131: Nec Express5800/Ft Series Service Program Configuration
ESRAS Utility Service ESMPS ftMofInit * The above programs are necessary for the NEC Express5800/ft series operation. Do not stop these services. When minimizing the number of operating service programs temporarily is required (for system disk backup using backup software, etc), the following service programs may be stopped:...
Page 132 3-52 Windows Setup and Operation (This page is intentionally left blank.)
Page 133: Chapter 4 System Configuration
Chapter 4 System Configuration This chapter describes Basic Input Output System (BIOS) configuration. When you install the server for the first time or install/remove optional devices, thoroughly read this chapter for better understanding and correct setups.
Page 134: System Bios ~ Setup
The server is configured with the correct parameters using the SETUP utility and shipped in the best conditions. Thus, you do not need to use the SETUP utility in most cases. However, you might wish to use the SETUP utility in the cases described below.
Page 135: Starting Setup Utility
Starting SETUP Utility Powering on the server starts POST (Power On Self-Test) and displays its check results. If the NEC logo is displayed, press Esc. After a few seconds, either of the following messages appears at bottom left on the screen depending on your system configuration.
Page 136: Description Of On-Screen Items And Key Usage
System Configuration Description of On-Screen Items and Key Usage Use the following keyboard keys to work with the SETUP utility. (Key functions are also listed at the bottom of the screen.) Setup item menu Indicates there are submenus Explanation of key function menu Cursor (↑, ↓): Cursor (←, →):...
Page 137: Configuration Examples
The following describes examples of configuration required to use software-link features or for system operations. Link with Management Software To control power supply of the server with NEC ESMPRO Manager via the network Select [System Hardware] → [AC-LINK] → [StayOff]. To use the management PC with "NEC MWA" installed for remote operations Remote operation via LAN Select [Advanced] →...
Page 138 To display POST check results Select [Advanced] → [Advanced] → [Boot-time Diagnostic Screen] → [Enabled]. You can also press Esc while the NEC log is on the screen to display POST check results. To control from the HW console Remote operation via LAN Select [Advanced] →...
Page 139 Memory To check the installed memory (DIMM) status Select [Advanced] → [Memory Information] and check the status indications. Saving the Configuration Data To save the BIOS configuration data Select [Exit] → [Save Changes & Exit] or [Save Changes]. To discard changes to the BIOS configuration data Select [Exit] →...
Page 140: Menu And Parameter Descriptions
System Configuration Menu and Parameter Descriptions The SETUP utility has the following six major menus: Main Advanced Security System Hardware Boot Exit To configure detailed settings of functions, select a submenu from the above menus. Below describes configurable functions and parameters and the factory settings displayed in the screen for each menu.
Page 141 Check the system clock once in a month. It is recommended to operate the system clock using a time server (NTP server) if it is installed on the system which requires high level of time accuracy. If the system clock goes out of alignment remarkably as time goes by, though the system clock adjustment is performed, contact your sales agent.
Page 142 4-10 System Configuration Advanced Move the cursor onto "Advanced" to display the Advanced menu. There is no configurable item on the Advanced menu screen below. Display each sub menu and make settings on the sub menu screen. Select an option with the " " mark and press Enter to display its submenu.
Page 143 "RomPilot" is a BIOS feature for communications with the NEC Management Workstation Application (NEC MWA). To use the NEC MWA for management of the server, select "Enabled" for "RomPilot Support.” Use of the RomPilot features requires setups for the NEC MWA.
Page 144 4-12 System Configuration Processor Information Select "Processor Information" on the Advanced menu to display the following screen. Advanced Processor 1 Type: Processor 2 Type: F1 Help Esc Exit See the table below for setup options on the screen. Option Parameter Processor 1 Type Processor 2 Type Phoenix BIOS Setup Utility...
Page 145 Memory Information Select "Memory Information" on the Advanced menu to display the following screen. See the table below for setup options on the screen. Option Parameter DIMM #1- #6 Size DIMM #1- #6 Speed Description – Indicates the size of memory installed on DIMMs 1 (#1) to 6 (#6).
Page 146: Peripheral Configuration
4-14 System Configuration Peripheral Configuration Select "Peripheral Configuration" on the Advanced menu to display the following screen. Advanced Serial Port A: [3F8, IRQ 4] Serial Port B: [2F8, IRQ 3] Help Esc Exit See the table below for setup options on the screen. IMPORTANT: Make sure to avoid any conflict in the interrupt requests or the base I/O addresses.
Page 147: Monitoring Configuration
OS upon detection of an error. (For details, see “Behavior at Occurrence of Error” in Chapter 2.) Enable this function if NEC ESMPRO Agent is installed on the OS. Disable this function if NEC ESMPRO Agent is not installed or when you install the OS.
Page 148 4-16 System Configuration Option Parameter Description POST Pause 1 - [3] - 20 Monitoring Time-out IMPORTANT: When connecting a Fibre Channel disk array device, change the set value of "Boot Monitoring Time-out Period" depending on the wait time for the completion of the Fibre Channel disk array device initialization.
Page 149 See the table below for setup options on the screen. Option Parameter On Board SCSI Disabled [Enabled] On Board LAN 1, 2 Disabled [Enabled] PCI Slot 1 - PCI Slot 3 Disabled [Enabled] IMPORTANT: For the slot which a graphical accelerator board is installed, do not specify “Disabled”. System Configuration Description Enable or disable expansion of SCSI...
Page 150: Keyboard Features
4-18 System Configuration Keyboard Features Select "Keyboard Features" on the Advanced menu to display the following screen. The NumLock submenu allows you to make keyboard settings. Advanced NumLock: Key Click: Keyboard Auto-repeat Rate: Keyboard Auto-repeat Delay: F1 Help Esc Exit See the table below for setup options on the screen.
Page 151 Security Move the cursor onto "Security" to display the Security menu. Main Advanced Supervisor Passwo d is User Password is Set Supervisor Password Set User Password Password on boot: Power Switch Mask: Option ROM Menu Mask: Help Esc Exit Select "Set Supervisor Password" or "Set User Password" and press Enter to display the following pop-up screen.
Page 152 Enable or disable the POWER switch on the server. If "Masked" is selected, power-off with the POWER switch becomes unavailable after OS boot-up. (Forced shut down also becomes unavailable. Forced shut down is a feature to shut down by pressing the POWER switch for over four seconds.)
Page 153: System Hardware
UPSs in the redundant configuration. Description Specify the AC LINK feature by selecting the status of the power supply unit of the server when the AC power supply restarts. (See the table on the next page for details.) Do not select the parameters other than "Stay Off"...
Page 154 4-22 System Configuration The table below lists how selections for "AC LINK" determine the power status of the server when the power supply to the server restarts. State before powered off In service Out of service (DC power: Off) Forced shutdown * Pressing the POWER switch for over four seconds shuts down the power to the server.
Page 155 Wake On Events Select "Wake On Events" on the System Hardware menu and press Enter to display the following screen. Wake On LAN: F1 Help Esc Exit See the table below for setup options on the screen. Option Parameter Wake On LAN Disabled [Enabled] Phoenix BIOS Setup Utility...
Page 156: Console Redirection
4-24 System Configuration Console Redirection Select "Console Redirection" on the System Hardware menu and press Enter to display the following screen. Serial Port Address: Baud Rate: Flow Control: Console Connection: F1 Help Esc Exit See the table below for setup options on the screen. Option Parameter Serial Port...
Page 157 ft Memory Select "ft Memory" on the System Hardware menu and press Enter to display the following screen. See the table below for setup options on the screen. Option Parameter Size Start Address IMPORTANT: Unless you use ft Memory, do not change the factory setting. To use ft Memory, you need to prepare an “ft Memory RAM Disk.”...
Page 158 F1 Help Esc Exit The server searches for the boot device according to the order specified in this menu and use the software to boot the system if found. You can change the boot device order using ↑ or ↓ and + or –. Move the cursor to select the device by ↑...
Page 159 The following screen appears: Select "Yes" to save the current configuration data into the CMOS (non-volatile memory) and exit the SETUP utility. The server will automatically restart the system. Exit Without Saving Changes Select this option to discard the current configuration data and exit the SETUP utility.
Page 160 4-28 System Configuration Get Default Value Select this option to restore all default values (factory-set values) of the SETUP utility. The following screen appears: Select "Yes" to restore default values. Select "No" to return to the Exit menu screen. IMPORTANT: The default value slightly differs from the factory-set value.
Page 161: Scsi Bios ~ Fast!Util
The controllers installed in each module must be configured individually. Fast!UTIL of the latest version is installed in the NEC Express5800/ft series. Accordingly, the setting screen may be different from that described in this document. See the online help or contact your sales agent for the setting items different from those in this document.
Page 162 4-30 System Configuration Start Procedure Start Fast!UTIL in the procedure below: Turn on the power of the server. The start message appears on a screen in the middle of POST. Press Q and Ctrl together. Fast!UTIL is started. IMPORTANT: Press these keys before message "QLogic Adapter using IRQ number x"...
Page 163 Select the proper adapter. IMPORTANT: The adapter "QLA12160 Ultra3 2000" is used for built-in hard disk. Do not select it. Highlight the displayed item with the cursor keys and press Enter. QLA12160 Ultra3 xxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxx The display returns to "Fast!UTIL Options." The name of the selected host adapter appears at the upper left corner of the screen.
Page 164: Configuration Settings
4-32 System Configuration Configuration Settings If you select "Configuration Settings" from the "Fast!UTIL Options" menu, the screen for setting the configuration appears. Host Adapter Settings If you put the cursor on "Host Adapter Settings" with keyboard cursors (↓ and ↑) in the "Configuration Settings"...
Page 165 SCSI Device Settings If you put the cursor on "SCSI Device Settings" with keyboard cursors (↓ and ↑) in the "Configuration Settings" menu and press Enter, the screen for setting the information on the device connected to the host adapter appears. The table below shows the parameters of the setting items and their factory settings.
Page 166 4-34 System Configuration SCSI Bus Settings If you put the cursor on "SCSI Bus Settings" with keyboard cursors (↓ and ↑) in the "Configuration Settings" menu and press Enter, the screen for setting the information on the SCSI bus of the host adapter appears.
Page 167 Selectable Boot Settings If you put the cursor on "Selectable Boot Settings" with keyboard cursors (↓ and ↑) in the "Configuration Settings" menu and press Enter, the screen for setting the information on the start from the device connected to the host adapter appears. Submenu item Parameter Selectable...
Page 168: Scan Scsi Bus
4-36 System Configuration Scan SCSI Bus If you select "Scan SCSI Bus" from the "Fast!UTIL Options" menu, the list of devices connected to each SCSI bus is displayed in the order of SCSI IDs. The information to be displayed includes the device manufacturer, product name and firmware revision.
Page 169: Exit Fast!Util ~ Termination And Storage Of Fast!Util
Setting List for Optional SCSI Device If you add an optional SCSI device, do not change the factory settings of built-in SCSI controller. For information on optimal SCSI devices for NEC Express5800/ft series, contact your sales agent. Configuration settings modified...
Page 170: Forced Shutdown And Clear
4-38 System Configuration FORCED SHUTDOWN AND CLEAR Read this section if your server does not operate as expected, or if you want to return all setup values to those made at shipment. Forced Shutdown Use this function when an OS command does not shut down the server, the POWER switch does not turn off the server, or resetting does not work.
Page 171: Clear Cmos / Password (Configuring Motherboard Jumpers)
Clearing the CMOS data restores the factory settings. To clear passwords or CMOS data, power off the server. To clear passwords or the CMOS data, use the jumper switch on the PCI module board of the server. The following figure illustrates the jumper switch location.
Page 172 How to Clear CMOS Power off the NEC Express5800/ft series and unplug the both power cords. Remove the both PCI modules (#1 and #2) from the NEC Express5800/ft series (see “Removing PCI Module” on page 8-29). Open the top cover of the PCI Module #1.
Page 173 Mount the PCI Module #1 again to NEC Express5800/ft series (see “Installing PCI Module” on page 8-31) and plug the power cord to the AC inlet B (for Group1). Likewise, mount the PCI Module #2 to NEC Express5800/ft series and plug the power cord to the AC inlet A (for Group2).
Page 174 4-42 System Configuration Shortly after you connect the both power cords, the BMC status LED of PCI Module #2 will start to blink. When the BMC status LED goes off, the clear information of the PCI Module #1 is reflected to the PCI Module #2. CHECK: The BMC status LED blinks to show that synchronous processing is being performed between the two modules.
Page 175 How to Clear Passwords Power off NEC Express5800/ft series and unplug the both power cords. Remove the both PCI modules (#1 and #2) from the NEC Express5800/ft series (see page 8-29 “Removing PCI Module”). Open the top cover of the PCI Module #1.
Page 176 “Installing PCI Module”) and plug the power cord to the AC inlet B (for Group1). (The POWER Switch LED will be turned on.) Likewise, mount the PCI Module #2 to the NEC Express5800/ft series and plug the power cord to the AC inlet A (for Group2).
Page 177: Chapter 5 Installing And Using Utilities
Chapter 5 Installing and Using Utilities This section describes how to use the NEC EXPRESSBUILDER CD-ROM that comes with your server and to install the utilities stored on the NEC EXPRESSBUILDER.
Page 178: Nec Expressbuilder
The NEC EXPRESSBUILDER, integrated setup software, can automatically detect the hardware connected to an NEC Express5800/ft series machine to advance the processing. The hardware subject to setup with the NEC EXPRESSBUILDER should have the same configuration as that for operation.
Page 179 Then operate the server remotely from the management PC by using the items in the menu. IMPORTANT: Do not use this CD-ROM on computers other than NEC Express5800/ft series with which it is packaged (including other NEC Express5800 models). Otherwise, a breakdown may result.
Page 180: Nec Expressbuilder Top Menu
Installing and Using Utilities NEC EXPRESSBUILDER Top Menu The NEC EXPRESSBUILDER top menu is used for the setup of hardware and the setup and installation of OS. Start Start the NEC EXPRESSBUILDER top menu following the procedure below: Turn on the powers of peripherals and the power of the server in this order.
Page 181 Setup The setup program is exclusively used for your server to perform automatic setup operations within the range from the settings of internal parameters and states of hardware to the installation of Windows Server 2003, Enterprise Edition and several utilities.
Page 182 Installing and Using Utilities Tools The Tools Menu is used to start each of the several utilities stored in the NEC EXPRESSBUILDER CD-ROM individually for manual setup by operator. Use the Tools Menu to provide settings that the setup program cannot do automatically or detailed settings. Also use the Tools Menu when system diagnosis is performed or a support disk is created.
Page 183 Allow you to make settings of BMC (Baseboard Management Controller) to use its report functions and remote control from the management PC. Help Indicates the descriptions on several features of the NEC EXPRESSBUILDER. Return to the Top Menu Indicates the NEC EXPRESSBUILDER top menu.
Page 184: Consoleless Menu
IMPORTANT: Do not use this CD-ROM on computers other than NEC Express5800/ft series with which it is packaged (including other NEC Express5800 models). Otherwise, a breakdown may result. To use the consoleless feature, make sure that keyboard is not connected to the server. When a keyboard is connected, the consoleless feature is disabled because the NEC EXPRESSBUILDER determines that the server has a console.
Page 185 System Diagnostics Utility When no keyboard is connected to the server, the System Diagnostic window is not displayed on the local console. Make sure to connect the keyboard to the server if you work on this utility from the local console.
Page 186: Master Control Menu
TIPS: Master Control Menu requires Microsoft Windows 95 (or later) or Windows NT 4.0 (or later). To read documentation (HTML and PDF files) in the NEC EXPRESSBUILDER CD-ROM, the HTML browser (Microsoft Internet Explorer Version 5.0 (or later) or Netscape Communicator Version 4.0 (or later)), and Adobe Acrobat Reader Version 4.05 (or later) are...
Page 187: Nec Esmpro Agent And Manager
NEC Express5800/ft series system management applications "NEC ESMPRO Manager" and "NEC ESMPRO Agent" are bundled to accessory CD-ROM "NEC EXPRESSBUILDER." This manual describes the functions and features provided by NEC ESMPRO Manager and NEC ESMPRO Agent and the notes on their operations.
Page 188 5-12 Installing and Using Utilities Effects of using NEC ESMPRO Manager and Agent NEC ESMPRO Manager and NEC ESMPRO Agent have sufficient effects on a variety of needs in versatile and complicated system environments. Detection of server fault − NEC ESMPRO Agent collects a variety of fault information on NEC Express5800 series systems to identify the states of the systems.
Page 189: Detection Of Server Fault
NEC ESMPRO Manager and NEC ESMPRO Agent can set the threshold for each source in the server. If the value of a source exceeds the threshold, NEC ESMPRO Agent reports the alert to NEC ESMPRO Manager.
Page 190 Management of Server Operation Status NEC ESMPRO Agent manages and monitors a variety of components installed in the server. You can view the information managed and monitored by NEC ESMPRO Agent on the data viewer of NEC ESMPRO Manager. NEC ESMPRO Agent also manages and monitors all the components and conditions required to keep the server reliability at a high level such as hard disks, CPU, memory, fans, power supply, and temperature.
Page 191 Monitoring (Management) of NEC Express5800/ft series NEC Express5800/ft series is a fault tolerant system. It can continue the operation even if a major component fails. NEC Express5800/ft series improves the system availability with the hardware, NEC ESMPRO, and system software functions.
Page 192 Installing and Using Utilities Collective Management of Distributed Servers The excellent GUI provided by NEC ESMPRO Manager allows servers on a network to be managed collectively. The management screen is designed in the Explorer format to indicate the components in a server hierarchically for effective server management.
Page 193 Data Viewer The data viewer indicates the server source configuration information in the Explorer format. In addition, it changes the status color of the failed server component. This enables you to identify the failed portion. Alert Viewer The Alert Viewer manages fault reports sent from servers together. A fault occurred in a server is immediately reported to the Alert Viewer.
Page 194: Nec Esmpro Agent
Installing and Using Utilities NEC ESMPRO Agent Device ID in Alert Report Some NEC Express5800/ft series reports use unique device IDs which correspond to the devices listed in the table below as the device identification information. Device name CPU module 1...
Page 195 Electronics 1 on SCSI enclosure 2 Power supply unit on SCSI enclosure 2 The figure below shows the actual locations of the device names displayed on the NEC ESMPRO screen. In the case of the tower model, modules are mounted vertically instead of horizontally.
Page 196 Dual registration of event logs At some types of errors, two event logs may be registered for a single occurrence. (However, in the case of NEC ESMPRO Manager, one log is reported for one occurrence.) Such errors are as follows:...
Page 197 Because the NEC Express5800/ft series detects hardware faults on the network in the driver level, NEC ESMPRO Agent does not monitor line faults. Thus, the value set for "Line fault occurrence rate" of a [LAN] tab of [NEC ESMPRO Agent properties] in the control panel is not used. Status during CPU Module Diagnosis...
Page 198 Depending on your OS type or its version, settings for community, SNMP service’s security function, are not made, or default settings of authority are different To enable the remote shutdown and threshold change functions via NEC ESMPRO Manager, make settings of community and set its authority to "READ CREATE" or "READ WRITE."...
Page 199 Change of SNMP Community If the security setting of the SNMP Service of a system, where the NEC ESMPRO Agent is installed, is changed from the default “public” to a community name, change the community settings of the NEC ESMPRO Agent, too.
Page 200 Description: Cannot get system performance information now (YYYY Code=xxxx). If NEC ESMPRO Agent cannot get information, it will treat the load ratio as 0%. So, if NEC ESMPRO Agent cannot get information continuously, the CPU load ratio may appear lower than the actual value.
Page 201 Current Status of Temperature, Voltage and Fan Sensors Some modes are equipped with temperature/voltage/fan sensors that do not have information on status, current values, rpm, threshold etc. Therefore, if you view such a sensor on NEC ESMPRO Manager, it may be displayed as follows: The status becomes “Unknown”...
Page 202 If so, the report "server access disabled" is issued and the status color of the server icon becomes gray. This cannot indicate whether the NEC ESMPRO Agent machine is shut down or entered into the sleep state. Keep these in mind when operating the...
Page 203 Model Name of CPU/PCI module If you select [CPU/PCI Module]-[Each CPU/PCI Module]-[General Information/Update Information] in [FT Server] tree of the data viewer, the displayed “Model Name” information is not correct. To check the “Model Name”, refer to the Part Number of Board Information displayed by selecting [Hardware]-[Field Replaceable Unit]-[Each CPU/PCI Module] in [ESMPRO] tree of the data viewer.
Page 204: Nec Esmpro Manager
To monitor the state of the NEC Express5800/ft series on a management computer with installation of NEC ESMPRO Manager, the data viewer is used. If you click each of the modules and items to be checked sequentially on the tree view in the Windows Explorer format, the data viewer indicates their states on the right side of the screen.
Page 205 Maintenance Allows the start/stop, MTBF information clear, dump acquisition, and diagnosis of the CPU modules to be provided. See "Maintenance of NEC Express5800/ft series" described later for the start/stop and MTBF information clear of the CPU modules. Installing and Using Utilities...
Page 206 Allows the device identification information of the CPU modules to be viewed and BIOS of the CPU modules to be updated. See "Maintenance of NEC Express5800/ft series" described later for the update of BIOS of the CPU modules. The detailed device identification information can be checked by selecting [ESMPRO] tree→[Hardware] tree→[Field Replaceable Unit] tree.
Page 207 Allows the configuration and other information of the PCI modules to be viewed. Maintenance Allows the start/stop, MTBF information clear, and diagnosis of the PCI modules to be provided. See "Maintenance of NEC Express5800/ft series" described later for the start/stop and MTBF information clear of the CPU modules. Update Allows the device identification information of the PCI modules to be viewed.
Page 208 5-32 Installing and Using Utilities Monitoring PCI Slots and Devices on PCI Module To monitor the PCI slots and devices on the PCI modules, see the [PCI slot] tree. To see the information on the [PCI slot] tree, select [PCI Module]→[PCI module (containing PCI slot to be seen)]→[PCI slot] of the [FTServer] tree.
Page 209 PCI Device – Detailed information Allows the detailed information of a device on the PCI slot to be viewed. PCI Bridge – General Allows the information of bridges on the PCI bus to be viewed PCI Bridge – Bus information Allows the bus information of a bridge on the PCI bus to be viewed.
Page 210 5-34 Installing and Using Utilities Monitoring BMC on PCI Module To monitor the base management controller (BMC), controller for system management, on the PCI modules, see the [BMC] tree. To see the information on the [BMC] tree, select [PCI Module] [PCI module (containing BMC to be seen)] [BMC] of the [FTServer] tree.
Page 211 Module Status Changes” described above. Maintenance Allows the MTBF information of the SCSI adapter to be viewed or cleared. See "Maintenance of NEC Express5800/ft series" described later for clearing the MTBF information on the SCSI enclosure. Update Allows the firmware of the SCSI enclosure to be updated.
Page 212 Allows the configuration and other information of the SCSI enclosure electronics to be viewed. Electronics – Maintenance Allows the MTBF information of the SCSI enclosure electronics to be viewed or cleared. See "Maintenance of NEC Express5800/ft series" described later for clearing the MTBF information on the SCSI electronics enclosure. SCSI Slot – General Allows the configuration and other information of the SCSI slot to be viewed.
Page 213 SCSI Slot – Maintenance Allows the MTBF information of the SCSI slot to be viewed or cleared. See "Maintenance of NEC Express5800/ft series" described later for clearing the MTBF information on the SCSI slot. Monitoring Mirror Disk To monitor the mirror disk components, see the [Mirror Disk] tree. To view information on [Mirror Disk] tree, select [Mirror Disk] under [FTServer] tree.
Page 214 Installing and Using Utilities Monitoring Hard Disk To monitor the hard disks and detect disk failures at an early stage, use the NEC ESMPRO Manager and Agent. You can see configurations and information of hard disk in the Data Viewer.
Page 215 Confirmation of mirror status To check the redundancy status of the failed mirror disk, open [Mirror Disk] screen under [FTServer]. On this screen, you can check the redundancy status of the mirror and the status of the mirrored hard disks. IMPORTANT: The mirroring redundancy status will change depending on the status of the two hard disks that make up a mirror as follows:...
Page 216 5-40 Installing and Using Utilities IMPORTANT: The Mirror Disk screen shows a pair of two hard disks as a mirror. Disk pairs are shown in the same manner even if a few volumes are created within a single disk or one volume spans a few disks (span volume).
Page 217 IMPORTANT: A volume that spans a few hard disks is mirrored (mirror volume, span volume) Boot volume Mirror Boot volume Even if a volume consists of a few hard disks, the screen shows information on each pair of hard disks that make up a mirror. In the above example, Volume A is shown in Mirror 2 (10/40/2, 11/40/2) and Mirror 3 (10/40/3, 11/40/3), separately.
Page 218 See [1. Confirm of hard disk failure] above. (2) Removing the hard disk Disconnect the hard disk with the problem. At this time, NEC ESMPRO Agent reports the following alert to manager. And icons related to the hard disk with problem change the state of warning in the data viewer.
Page 219 [Mirror Disk] (3) Connect a new hard disk Next, connect a new hard disk to the same SCSI Slot. At this time, NEC ESMPRO Agent reports the following alert to manager. And icons related to the hard disk are changed to the state of normal in the data viewer.
Page 220 5-44 Installing and Using Utilities When the hard disk is connected, SCSI Slot changes the status to "Normal". [SCSI Slot] → [General] Also, at this time, the state of the mirrored disks changes to "Normal". [Mirror Disk]...
Page 221: Maintenance Of Nec Express5800/Ft Series
NEC Express5800/ft series maintenance can be done in two ways; one is to use NEC ESMPRO Manager for remote maintenance and the other is to use the NEC ESMPRO Agent ft server utility on the NEC Express5800/ft series for local maintenance.
Page 222 5-46 Installing and Using Utilities The table below shows the component-specific maintenance functions executable from NEC ESMPRO. acquisition Component CPU module – Remote. Executable from remote management PC by using NEC ESMPRO Manager Local. Executable on local server by using ft server utility √:...
Page 223: Start And Stop Of Components
Start and Stop of Components To start or stop a component with NEC ESMPRO Manager, use the [Maintenance] tree of the component in the [FTServer] tree of the data viewer. Open the tree of the component to be started or stopped and select the [Maintenance] tree.
Page 224 A certain time is required for the start. The start result can be confirmed by "State" on the target component screen. The result of the start operation is reported by the NEC Express5800/ft series as an alert. Stop Perform the procedure below before replacing a component.
Page 225 Installing and Using Utilities 5-49 Sample screen of NEC ESMPRO Manager 2 [Maintenance] screen of CPU module [CPU Module] – [CPU Module] – [Maintenance]...
Page 226 Installing and Using Utilities Procedure in the ft server utility Start Select the target component by using the ft server utility. Check the current state of the target component with the LEDs. Click the [Up] button of the target component.
Page 227: Check And Clear Of Mtbf Information
NEC Express5800/ft series manages the MTBF (mean time between failure) of each component. If a fault occurs in a component, the NEC Express5800/ft series calculates the MTBF of the component again. If the calculated value is lower than the pre-defined threshold, the NEC Express5800/ft series disables the component to be used.
Page 228 Click the [Clear] button in the [MTBF Clear] of the target component. The MTBF clearing result can be confirmed by "State" on the target component screen. The result of the MTBF clearing operation is reported by the NEC Express5800/ft series as an alert.
Page 229 Procedure in the ft server utility Perform the procedure below before replacement of a component. Select the target component by using the ft server utility. Check the current state of the target component with the LEDs and event log. Click the [Clear] button in [MTBF Clear] of the target component.
Page 230 Diagnostics The NEC Express5800/ft series provides the self-check diagnosis function for some components. If a fault occurs in a component, the NEC Express5800/ft series can diagnose the component to detect the fault. To diagnose a component with the NEC ESMPRO Manager, use the [Maintenance] tree of the component in the data viewer.
Page 231 Click the [Diagnostics] button in the [Maintenance] screen for the target component. The diagnosis result can be confirmed by "Result" of the diagnosis on the target component screen. The result of the diagnosis is reported by the NEC Express5800/ft series as an alert.
Page 232 5-56 Installing and Using Utilities Procedure in the ft server utility Select the target component by using the ft server utility. Check the current state of the target component with the LEDs. If the component is operating, stop the component.
Page 233: Firmware Update
(in which the system continues the operation but the component trying to update firmware or BIOS is stopped). To update firmware with NEC ESMPRO Manager, use the [Update] tree of the component in the data viewer. Open the tree of the component for which firmware is updated and select the [Update] tree.
Page 234 Installing and Using Utilities Procedure in NEC ESMPRO Manager Save the image data of the update firmware in an arbitrary directory of the NEC Express5800/ft series. Save the image data in any way. Write down the path to the directory in which the image data is saved.
Page 235 Start the other module stopped. Starting the module causes the firmware to be updated automatically. However, if the [Enable automatic firmware update] property is invalid, update the module in the procedure as follows: (1) Check the current state with the "State" display on the target component screen. If the component is operating, stop the component.
Page 236 Installing and Using Utilities Procedure in ft server utility Save the image data of the update firmware in a desired directory of the NEC Express5800/ft series. Save the image data in some manner. Write down the path to the directory in which the image data is saved.
Page 237 After the BIOS for a single CPU module is completed, click the [Jump Switch] button. The module completely updated is started and the module under operation is stopped. Start the other inactive module. Starting the module causes the firmware to be updated automatically. However, if the [Enable automatic firmware update] property is disabled, update the module in the procedure as follows: (1) Check the current state with the "State"...
Page 238: Dump Collection
Installing and Using Utilities Dump Collection To collect the dump file with NEC ESMPRO Manager, use [CPU Module] →[Maintenance] tree in the data viewer. To collect the dump with the ft server utility, use the utility screen of the component.
Page 239 A certain time is required for the dump saving. The dump is stored as %SystemDrive%\NECDump\MEMORY.DMP on the managed server. The result of the dump saving is reported by the NEC Express5800/ft series as an alert. Sample screen of NEC ESMPRO Manager Installing and Using Utilities [Maintenance] screen of CPU module [CPU Module] –...
Page 240 Installing and Using Utilities Procedure in ft server utility Select the target CPU module by using the ft server utility. Check the current state of the target CPU module with the LEDs. Select the dump acquisition method with [Dump] of the target CPU module and click the [Harvest] button.
Page 241 –: Not support Reset the SCSI bus with the ft server utility in the following procedure. NEC ESMPRO Manager cannot reset the SCSI bus. However, because the ft server utility cannot check the setup of the SCSI bus, check the bus state with NEC ESMPRO Manager in advance.
Page 242 Component Setup of preventive disk maintenance (S.M.A.R.T.) Remote SCSI disk Remote: Executable from remote management PC by using NEC ESMPRO Manager Local: Executable on local server by using ft server utility –: Not support Change the setup of the preventive disk maintenance with the ft server utility in the following procedure.
Page 243 Remote: Executable from remote management PC by using NEC ESMPRO Manager Local: Executable on local server by using ft server utility –: Not support In the NEC Express5800/ft series with ft control software 3.0 or later, Auto firmware update Remote Local –...
Page 244 5-68 Installing and Using Utilities Configure the system settings using the ft server utility in the following procedure. The system cannot be configured using the NEC ESMPRO Manager. Select [General] in the [FTServer] tree. Check the property of carrying out the modification with [System Settings] (or cancel the check).
Page 245 The BMC firmware can be updated by using the BMC firmware update utility. Both NEC ESMPRO Manager and the ft server utility can start the BMC firmware update utility. To update the BMC firmware, the firmware image file must be updated on the managed server in advance.
Page 246 5-70 Installing and Using Utilities Procedure of Update from NEC ESMPRO Manager Menu Update firmware in the procedure as follows: Select [Tools]→[BMC FW Update Utility] from the Operation Window’s menu. The [BMC FW Update] dialog box appears. Enter the device name and click [OK].
Page 247 Procedure of Update from ft server utility Update the firmware in the procedure as follows: Click the [Firmware] button in the [Firmware] tree. The [BMC FW Update] dialog box appears. Enter the device name and click [OK]. The [Execution Check] dialog box appears.
Page 248 Installing and Using Utilities Change of Update Data Storage Destination Perform the firmware update by using the ft server utility in the procedure below: Click the [Property...] button in [BMC Firmware Update Service]. The [BMC FW Update Service Properties] dialog box appears.
Page 249: Refresh Of View Based On State Change Alert Setting
Refresh of View based on State Change Alert Setting A new function is supported so that NEC ESMPRO Manager window will be updated on a system state change basis (in other words, whenever necessary). This function is OFF by default. See the [Setting] below about how to turn it ON.
Page 250 5-74 Installing and Using Utilities Change of Device State Color on DataViewer From Manager Ver3.88 and Agent Ver3.8a, some change has been made to the color of device state in order to improve intuitive recognition at an abnormality or a system trouble occurrence. Device State CPU Module...
Page 251: Nec Mwa ~ Management Workstation Application
“Advanced” menu of BIOS setup utility to “Disabled”. See Chapter 4 “SYSTEM BIOS ~SETUP~” for details. ESCD information is not collected by NEC MWA. If you attempt to collect it from NEC MWA, “ESCD data read error server report: Plug and Play call error” is generated.
Page 252 Connect from the Management PC Linked through LAN On the management PC that is linked through LAN, perform the steps below: Start the management PC where NEC MWA is installed. From the Start menu, select [Program] → [NEC MWA] → [MWA].
Page 253 When the main menu appears on the management PC’s screen, eject the floppy disk. If you use other tools, exit NEC EXPRESSBUILDER and power off/on the main unit. After completing the procedure for remote console connection, uncheck IMPORTANT: [Reset] of [Activate] in [Property] dialog box.
Page 254 On the management PC that is linked directly to Serial port B of the main unit, perform the steps below: Start the management PC where NEC MWA is installed. From the Start menu, select [Program] → [NEC MWA] → [MWA].
Page 255 “Onboard COM B” to [SerialPort Address] from BIOS setup utility’s [System Hardware]→[Console Redirection] menu. For details, see “SYSTEM BIOS ~SETUP~” in Chapter 4. If you use other tools, exit NEC EXPRESSBUILDER and power off/on the main unit. After completing the procedure for remote console connection, click IMPORTANT: [Disconnect] on the [MWA Remote Console] window.
Page 256 5-80 Installing and Using Utilities (This page is intentionally left blank.)
Page 257: Chapter 6 Maintenance
Chapter 6 Maintenance This chapter describes the daily maintenance of NEC Express5800/ft series and precautions when relocating or storing the server.
Page 258: Daily Maintenance
Checking STATUS LEDs and LCD Display Check the LED indication on the front of the NEC Express5800/ft series, on hard disks installed in 3.5-inch hard disk drive bay or on LCD display when the server is powered on or powered off by the shut down operation.
Page 259: Making Backup Copies
Making Backup Copies NEC recommends you make backup copies of your valuable data stored in hard disks of the server on a regular basis. For backup storage devices suitable for the server and backup tools, consult with your sales agent.
Page 260: Cleaning The Keyboard And Mouse
Maintenance Wipe the server with a dry cloth. Wipe off dust from the fan exhaust opening on the rear of the server with a dry cloth. Cleaning the Keyboard and Mouse IMPORTANT: A keyboard and a mouse use USB interface. Therefore it is not necessary to power off the server when connecting or disconnecting them.
Page 261: Cleaning The Floppy Disk Drive
Wipe CD-ROMs from the center to the outside. Use only CD-ROM cleaner if necessary. Cleaning a CD-ROM with record spray/cleaner, benzene, or thinner causes damage to the CD-ROM contents. At worst, inserting the CD-ROM into the server may cause failure.
Page 262 Maintenance Cleaning Tape Drive Dirt on the tape head may be a cause of unsuccessful backup and damage to tape cartridge. Clean the tape head regularly using a cleaning tape. For procedure and interval of cleaning as well as lifetime of a tape cartridge to use, see instructions included with the tape drive.
Page 263: System Diagnostics
SYSTEM DIAGNOSTICS The System Diagnostics runs several tests on the server. Select [Tools] → [System Diagnostics] in the NEC EXPRESSBUILDER to diagnose the server. Test Items The following items are tested in system diagnostics. Memory CPU cache memory Hard disk used as a system IMPORTANT: When executing the system diagnostics, make sure to remove the LAN cable.
Page 264 Press Q and select [Reboot] from the menu. The server restarts and the system is started from the NEC EXPRESSBUILDER. Exit the NEC EXPRESSBUILDER, and remove the CD-ROM from the CD-ROM drive. Power off the server and unplug the power cord from the receptacle.
Page 265: Off-Line Maintenance Utility
Utility can be used. IMPORTANT: The Off-line Maintenance Utility is intended for use of your sales agent. The NEC EXPRESSBUILDER CD-ROM and the Off-line Maintenance Utility Bootable FD you have created contain a file that describes operation of the utility, but do not attempt to use the utility by yourself.
Page 266 6-10 Maintenance System Information Viewer Provides the functions to view information on the processor (CPU) and the BIOS and export it to a text file. System Information Management Provides the function to make a back-up copy of your data. Without the backup data, the system-specific information and/or configuration may not be restored.
Page 267: Relocating/Storing The Nec Express5800/Ft Series
IMPORTANT: If the server needs to be relocated/stored due to a change in the floor layout to a great extent, contact the sales agent. Make sure to make a backup copy of your valuable data in the hard disk, if any.
Page 268 Check and adjust the system clock before operating the server again after relocating or storing it. If the server and the built-in optional devices are moved from a cold place to a warm place in a short time, condensation will occur and cause malfunctions and breakdown when these are used in such state.
Page 269: Chapter 7 Troubleshooting
Chapter 7 Troubleshooting If the product does not work properly, see this chapter before deciding that it is a breakdown.
Page 270: To Locate The Errors
Use NEC ESMPRO to monitor the occurrence of fault during the system operation. Especially take note on whether any alert is reported to NEC ESMPRO Manager on the management PC. Check whether any alert is reported on the Operation Window, Data Viewer, or Alert Viewer of NEC ESMPRO Manager.
Page 271: Error Messages
Error Messages by LED Indication The LEDs on the front and rear panels of the NEC Express5800/ft series and near the handles of hard disks inform the user of the various server statuses by the colors and the patterns of going on, going off, and flashing.
Page 272 Troubleshooting STATUS LED Indication Color State = A = AmbientTempAlm Amber Blink CPU module AmbientTempAlm Amber AmbientTempAlm Amber Blink CPU module AmbientTempAlm Amber = B = BMC Unsync BMC0 Not Ready Green Blink PCI module #1 BMC1 Not Ready Green Blink PCI module #2 = C = Cor0 +12vAlm 00 Amber Blink PCI module #1 Cor0 +12vAlm 02 Amber...
Page 273 STATUS LED Indication Color State Cor0 +5.0vAlm Amber Cor0 +5.0vsAlm Amber Blink PCI module #1 Cor0 +5.0vsAlm Amber Cor0 +5.0vsAlm Amber Blink PCI module #1 Cor0 +5.0vsAlm Amber Cor0 -12vAlm 00 Amber Blink PCI module #1 Cor0 -12vAlm 02 Amber Cor0 -12vAlm 07 Amber Blink PCI module #1 Cor0 -12vAlm 09 Amber Cor0 Bus PERR...
Page 274 Troubleshooting STATUS LED Indication Color State Cor1 +12vAlm 00 Amber Blink PCI module #2 Cor1 +12vAlm 02 Amber Cor1 +12vAlm 07 Amber Blink PCI module #2 Cor1 +12vAlm 09 Amber Cor1 +2.5vAlm Amber Blink PCI module #2 Cor1 +2.5vAlm Amber Cor1 +2.5vAlm Amber Blink PCI module #2 Cor1 +2.5vAlm...
Page 275 STATUS LED Indication Color State Cor1 -12vAlm 07 Amber Blink PCI module #2 Cor1 -12vAlm 09 Amber Cor1 Bus PERR Green Blink PCI module #2 Cor1 Bus SERR Green Blink PCI module #2 Cor1 CLK Alm 00 Amber Blink CLOCK board Cor1 CLK Alm 02 Amber Cor1 CLK Alm 07 Amber Blink CLOCK board Cor1 CLK Alm 09 Amber...
Page 276 Troubleshooting STATUS LED Indication Color State CPU0 +12ss Alm Amber Blink CPU module #1 CPU0 +12ss Alm Amber CPU0 +12v Alm Amber Blink CPU module #1 CPU0 +12v Alm Amber CPU0 +12v Alm Amber Blink CPU module #1 CPU0 +12v Alm Amber CPU0 +1.5v Alm Amber Blink CPU module #1...
Page 277 STATUS LED Indication Color State CPU0 +5.0vAlm Amber Blink CPU module #1 CPU0 +5.0vAlm Amber CPU0 +5.0vsAlm Amber Blink CPU module #1 CPU0 +5.0vsAlm Amber CPU0 +5.0vsAlm Amber Blink CPU module #1 CPU0 +5.0vsAlm Amber CPU0 broken Green Blink CPU module #1 CPU0 FAN Alm 01 Amber Blink CPU module #1 CPU0 FAN Alm 03...
Page 278 7-10 Troubleshooting STATUS LED Indication Color State CPU00 Temp Alm Amber Blink CPU module #1 CPU00 Temp Alm Amber CPU00 Temp Alm Amber Blink CPU module #1 CPU00 Temp Alm Amber CPU01 Temp Alm Amber Blink CPU module #2 CPU01 Temp Alm Amber CPU01 Temp Alm Amber Blink CPU module #2...
Page 279 STATUS LED Indication Color State CPU2 +2.5VcAlm Amber Blink CPU module #2 CPU2 +2.5VcAlm Amber CPU2 +2.5VcAlm Amber Blink CPU module #2 CPU2 +2.5VcAlm Amber CPU2 +3.3vAlm Amber Blink CPU module #2 CPU2 +3.3vAlm Amber CPU2 +3.3vAlm Amber Blink CPU module #2 CPU2 +3.3vAlm Amber CPU2 +3.3vsAlm...
Page 280 Check to see if dust is accumulated on the internal fans. Check also if the fan cables are connected securely. If not solved by the above, contact your sales agent. Contact your sales agent. The server is operating normally.
Page 281 STATUS LED Indication Color State = M = Memory U-Err 01 Green Blink CPU module #1 Memory U-Err 02 Green Blink CPU module #1 Memory U-Err 03 Green Blink CPU module #1 Memory U-Err 04 Green Blink CPU module #1 Memory U-Err 05 Green Blink CPU module #1 Memory U-Err 06 Green Blink CPU module #1 Memory U-Err 21 Green Blink CPU module #2...
Page 282: Post Error Messages
Troubleshooting POST Error Messages Powering on the server automatically starts the self-diagnostic program, POST (Power On Self-Test). When POST detects any error, it displays an error message and its measure on the display unit. Follow the table below to troubleshoot such errors.
Page 283 CPU is faulty. • CPU module board is faulty. PCI device is faulty. PCI device is faulty. CPU is faulty. The processor (CPU) not supported by this server is installed in Processor 1. Troubleshooting 7-15 Action • Replace DIMM. •...
Page 284 0B6E DIMMs are installed out of order 0B70 The error occurred during temperature sensor reading Cause The processor (CPU) not supported by this server is installed in Processor 2. • Dusts are clogged in fan. • Fan is faulty. •...
Page 285 On-screen error message 0B71 System temperature out of Range 0B80 BMC Memory Test Failed 0B81 BMC Firmware Code Area CRC check failed 0B82 BMC core Hardware failure 0B83 BMC IBF or OBF check failed 0B90 BMC Platform Information Area corrupted 0B91 BMC update firmware corrupted 0B92 Internal Use Area of...
Page 286 7-18 Troubleshooting On-screen error message 0BD6 3rd SMBus device address not acknowledged 0BD7 3rd SMBus device Error detected 0BD8 3rd SMBus timeout 0BD9 4th SMBus device address not acknowledged 0BDA 4th SMBus device Error Detected 0BDB 4th SMBus device timeout 0BDC 5th SMBus device address not acknowledged...
Page 287 On-screen error message 8610 MAC Address update failed – CoreI/O#0 10/100Mbit Ethernet Controller 8611 MAC Address update failed – CoreI/O#0 Gbit Ethernet Controller 8612 MAC Address update failed – CoreI/O#1 10/100 Mbit Ethernet Controller 8613 MAC Address update failed – CoreI/O#1 Gbit Ethernet Controller Cause FRB2 timeout occurred when...
Page 288: Error Notification By Beep
7-20 Troubleshooting Error Notification by BEEP An error message may not be displayed on the display unit even though the POST detected an error. In such a case, the beep sounds notifies you an error. The error contents are indicated by the combination of beep sound patterns.
Page 289: Windows Server 2003, Enterprise Edition Error Messages
Windows Server 2003, Enterprise Edition Error Messages If a fatal error (e.g., a STOP or system error) occurs after Windows Server 2003, Enterprise Edition starts, the screen of the display unit turns blue and displays detailed error messages. The screen background is "blue".
Page 290: Server Management Application Error Message
7-22 Troubleshooting Server Management Application Error Message If the server management tool such as NEC ESMPRO Agent, NEC ESMPRO Manager, or GAMServer has been installed in the NEC Express5800/ft series or management PC, you can obtain the error information from the display unit of the server or management PC.
Page 291: Solving Problems
→ Make sure the POWER switch on the power unit is on. Did you press the POWER switch? → Press the POWER switch on the front of the NEC Express5800/ft series to turn on the power (the POWER LED lights).
Page 292 → If you perform any keyboard or mouse operation immediately after start-up, POST may accidentally detect a keyboard controller error and stops proceeding. In such a case, restart the server once again. Do not perform any keyboard or mouse operation until the BIOS start-up message appears when you restart the server.
Page 293 For details, see manuals included with the SCSI controller board. Is SCSI device configuration correct? → If external SCSI devices are connected to the server, you need to make settings of SCSI ID and terminal resistance. For details, see manuals included with the SCSI device.
Page 294 → Make sure that the cable is connected to the correct connector on the rear of the server. Are the keyboard and mouse are compliant with NEC Express5800/ft series? → Operation of the server with unauthorized devices is not guaranteed.
Page 295 Fail to access the hard disk: Is the hard disk applicable to the server? → Operation of any device that is not authorized by NEC is not guaranteed. Is the hard disk properly installed? → Make sure to lock the hard disk with the lever on its handle. The hard disk is not connected to the internal connector when it is not completely installed (see Chapter 8).
Page 296 Is a floppy disk in the floppy disk drive? → Take out the floppy disk and restart the server. Is the NEC EXPRESSBUILDER CD-ROM (or the other bootable CD-ROM) in the CD-ROM drive? → Take out the CD-ROM and restart the server.
Page 297 The server is not found on the network: Is the LAN cable connected? → Make sure to connect the LAN cable to the network port on the rear of the server. Also make sure to use the LAN cable that conforms to the network interface standard.
Page 298 PCI modules to control duplication, the CPU module duplication may fail with the following message saved in the system event log. If so, the system can be recovered from the failure starting the CPU module with ft server utility or by reinserting the CPU module.
Page 299 [Troubleshoot] tab and check the hardware CPU load ratio of SNMP Service (snmp.exe) increases: → While monitoring the server from NEC ESMPRO Manager, the CPU load ratio of SNMP Service on the NEC ESMPRO Agent side may increase at every monitoring interval (default: 1 minute).
Page 300 • Started the server after shutdown with the PCI module in simplex mode • Started NEC Express5800/ft series when the BMC status LED was blinking The duplication process of Baseboard Management Controller (BMC) is executed srabid 16395 x is now STATE_BROKEN / REASON_BELLOW_MTBF (“x”...
Page 301 → Specify a drive in which there is an available storage space of greater than a memory size on the server plus 12 MB (more than 2048 + 12MB if a memory size is more than 2GB ). For details, see “Set Memory Dump (Debug Information)” of “Step 12: Set up Failure Management”...
Page 302: Event Log
7-34 Troubleshooting Event Log Perflib-related logs are recorded in the application event log when system starting: → When system is starting, Perflib log may be registered to the application log. The detailed information about an event log is described on Microsoft Product Support Services.
Page 303 Description: Team #X: An adapter has re-established link. Network connection ESMCpuPerf-related logs are recorded in the system event log: → If NEC ESMPRO Agent cannot get performance information from the OS due to a temporary resource shortage or high load ratio on the system, it will record the following event log.
Page 304 7-36 Troubleshooting EvntAgnt log is recorded in the application event log: → This event does not have any influence on the system, not on SNMP services. Thus no measurement is required. Source: Description: TraceFileName parameter not located in registry; Default trace file Source: Description: TraceLevel parameter not located in registry;...
Page 305: Problems With Nec Expressbuilder
Problems with NEC EXPRESSBUILDER When the server is not booted from the NEC EXPRESSBUILDER CD-ROM, check the following: Did you set the NEC EXPRESSBUILDER CD-ROM during POST and restart the server? → If you do not set the NEC EXPRESSBUILDER CD-ROM during POST and restart the server, an error message will appear or the OS will boot.
Page 306: Problems With Master Control Menu
→ A part of online documentation is supplied in PDF file format. Install the Adobe Acrobat Reader (Version 4.05 or later) in your operating system. You can also install the Adobe Acrobat Reader using the NEC EXPRESSBUILDER CD-ROM. Launch the Master Control Menu and select [Setup] → [Adobe Acrobat Reader].
Page 307: Problems With Nec Esmpro
Problems with NEC ESMPRO NEC ESMPRO Manager → See Chapter 5. See also online document in NEC EXPRESSBUILDER CD-ROM for troubleshooting and other supplementary information. NEC ESMPRO Agent → See Chapter 5. Troubleshooting 7-39...
Page 308: Collection Of Trouble Logs
However, continue the system startup. If you reset and restart the system, you cannot get correct information. Collection of Event Logs Collect the logs of various events that have occurred in the NEC Express5800/ft series. IMPORTANT: If a STOP error or system error has occurred or the system has stalled, restart the system, and then start collecting event logs.
Page 309: Collection Of Configuration Information
Collection of Configuration Information Collect information such as the hardware configuration and internal setting information of the NEC Express5800/ft series. IMPORTANT: If a STOP error or system error has occurred or the system has stalled, restart the system, and then start the work.
Page 310: Collection Of The Memory Dump
Preparing for Memory Dump Memory dumping with the DUMP switch may disable the server to restart. In such a case, it is required to force the server to shut down. This forced shutdown, however, is not available if "Masked"...
Page 311: Chapter 8 System Upgrade
NEC recommends you ask your sales agent to install or remove any optional devices. Be sure to use only optional devices and cables designated by NEC. Repair of the server due to malfunctions, failures, or damage resulted from installing such devices or cables will be...
Page 312: Safety Precautions
SAFETY PRECAUTIONS Observe the following notes to install or remove optional devices safely and properly. Observe the following instructions to use the server safely. There are risks of death or serious personal injury. See PRECAUTIONS FOR SAFETY in Chapter 1 for details.
Page 313: Anti-Static Measures
Select a suitable workspace. – Work with the server on the anti-static or concrete floor. – When you work with the server on a carpet where static electricity is likely to be generated, make sure take anti-static measures beforehand. Use a worktable.
Page 314: Preparing Your System For Upgrade
(place the module off-line) by using the ft server utility of the NEC ESMPRO Agent or the NEC ESMPRO Manager from the management PC on the network. After a new module is installed to the server, enable the module using the ft server utility or the NEC ESMPRO Manager.
Page 315: 3.5-Inch Hard Disk Drive
IMPORTANT: Do not use any hard disks that are not authorized by NEC. Installing a third-party hard disk may cause a failure of the server as well as the hard disk. Purchase hard disks of the same model in pair.
Page 316 System Upgrade You can install hard disks, each of which is about 25.4 mm (1 inch) in thickness, to the three slots of each PCI module. Each slot has a label describing the slot number. Disks of the same slot number are mirrored between the groups. The figure below shows the groups and mirroring slots.
Page 317: Installing 3.5-Inch Hard Disk Drive
Installing 3.5-inch Hard Disk Drive Follow the procedure below to install the hard disk. A hard disk may be installed in another slot in the same procedure. IMPORTANT: Make sure to read "Anti-static Measures" and "Preparing Your System for Upgrade" before starting installing or removing options. Click [Start] - [Administrative Tools] - [Computer Management].
Page 318 Firmly hold the handle of the hard disk to install and insert the hard disk into the slot. TIPS: Insert the disk until the lever hook touches the server frame. Check the orientation of lever. Insert the hard disk with the lever unlocked.
Page 319: Removing 3.5-Inch Hard Disk Drive
IMPORTANT: Make sure to read "Anti-static Measures" and "Preparing Your System for Upgrade" before starting installing or removing options. Shutdown Windows Server 2003, Enterprise Edition. The system turns off automatically. Disconnect all the power cords from the power outlet. <Tower model>...
Page 320: Replacing 3.5-Inch Hard Disk Drive
See “How to Locate Failed Disks” in Chapter 3 to identify failed disks. Referring to the steps in "Removing the hard disk", remove the failed hard disk. No need to shutdown Windows Server 2003, Enterprise Edition. Refer to the steps in "Installing the hard disk" to install a new hard disk.
Page 321: Cpu Module
Removing the module being operating may cause unexpected trouble. Use the management software (e.g., ft server utility or NEC ESMPRO Manager) to identify the module to be removed so that the module is removed when it is stopped, without fail Then remove the relevant module after verifying the status LED on the CPU module.
Page 322: Removing Cpu Module
Follow the procedure below to remove the CPU module. Stop the CPU module you want to remove. To this end, use the ft server utility of the NEC ESMPRO Agent installed to your server or the Data Viewer of the NEC ESMPRO Manager.
Page 323 IMPORTANT: Carefully handle the CPU module so that you will not drop it or strike it against other server internal devices. Release lever Carefully place the CPU module on the flat and sturdy table.
Page 324: Installing Cpu Module
Secure the top cover to the CPU module with the three setscrews. Firmly hold the CPU module with both hands and insert it into the server. Hold the module in such a way that its back panel connector faces the back of the rack and engage the guides of the module and chassis to insert it slowly.
Page 325 Close the release levers. The installed CPU module will start automatically. IMPORTANT: Unless the release levers are located inside the rack frame, the module will not be mounted correctly. Screw the release levers. System Upgrade 8-15...
Page 326: Dimm
For static notes, see the preceding section "Anti-static Measures". Make sure to use the DIMM authorized by NEC. Installing a third-party DIMM may cause a failure of the DIMM as well as the server. Repair of the server due to failures or damage resulted from installing such a board will be charged.
Page 327 CPU module board Note the following to install or replace DIMM. The DIMMs with the same number are linked among the groups. When a DIMM is added to one group, another identical DIMM should be installed to the socket with the same number in another group.
Page 328: Installing Dimm
8-18 System Upgrade Installing DIMM Follow the procedure below to install the DIMM. Make sure to power off the server before starting installation except when replacing DIMM. Shutdown OS. The system turns off automatically. Disconnect power cord from outlet. Remove the CPU module.
Page 329: Removing Dimm
Removing DIMM Follow the procedure below to remove the DIMM. Make sure to power off the server before installation except when replacing DIMM. TIPS: Unless at least two DIMMs are installed, the server does not work. Shutdown OS. The system turns off automatically.
Page 330: Replacing Dimm
8-20 System Upgrade Replacing DIMM Follow the procedure below to replace the failed DIMM. Identify the failed DIMM using the Data Viewer of the NEC ESMPRO Manager. Remove the CPU module. Replace a DIMM Install the CPU module. The installed CPU module will start automatically.
Page 331: Processor (Cpu)
Do not use the system before checking to see it works correctly. Make sure to use the CPU authorized by NEC. Installing a third-party CPU may cause a failure of the CPU as well as the server. Repair of the server due to failures or damage resulted from installing such a board will be charged.
Page 332: Installation
System Upgrade Installation Follow the steps below to mount a CPU: Shut down OS. The server will be powered off automatically. Unplug the power cord. Remove the CPU module. Detach the CPU air duct. Check to be sure of the location of the CPU socket.
Page 333 Place the CPU carefully on the socket. TIPS: Pay attention to the orientation of the CPU. The CPU and socket have pin marks to prevent misinsertion. After pressing the CPU softly against the socket, close the levers to fasten it. Remove the film of the cool sheet that is affixed on the heat sink.
Page 334 8-24 System Upgrade Check to see if the heat sink is mounted parallel with the motherboard. IMPORTANT: If the heat sink is not parallel to the motherboard, dismount and remount it. You cannot mount the heat sink correctly due to the following: - CPU is not mounted correctly - The heat sink clip is not engaged correctly.
Page 335: Removing Cpu
When you dismount the heat sink, turn it lightly to make sure that the heat sink is not sticking to the CPU. Otherwise, the CPU or socket may be damaged. Shut down OS. The server will be powered off automatically. Unplug the power cord. Remove the CPU module.
Page 336: Replacing Cpu
If POST displays an error message, take a note on the massage and see the POST error messages listed in Chapter 7. Replacing CPU Follow the steps below to replace a failed CPU: Use Data Viewer of NEC ESMPRO Manager to check the failed CPU. Remove the CPU module. Replace the CPU. Install the CPU module.
Page 337: Pci Module
Three PCI boards can be installed to the PCI module. Up to two PCI boards can be added to each PCI module, therefore, the server can accommodate four additional PCI boards at a maximum (one video board has already been installed to each PCI module in standard configuration).
Page 338: Precautions
8-28 System Upgrade Precautions If you remove a PCI module during operation, dual configuration of its internal hard disks will be cancelled. If you mount the module again, the dual configuration will be restored automatically. However, do not perform a system shutdown or remove any of the PCI modules before the dual configuration is completed.
Page 339: Removing Pci Module
Follow the procedure below to remove the PCI module. Stop the PCI module you want to remove. To this end, use the ft server utility of the NEC ESMPRO Agent installed to your server or the Data Viewer of the NEC ESMPRO Manager.
Page 340 Pull off the module halfway slowly. Pushing down the latch lever on the side to unlock it, pull the module off the rack. IMPORTANT: it against other server internal devices. Release lever Carefully place the PCI module on the flat and sturdy table.
Page 341: Installing Pci Module
Secure the top cover to the PCI module with the three setscrews. Firmly hold the PCI module with both hands and insert it into the server. Hold the module in such a way that its back panel connector faces the back of the rack and engage the guides of the module and chassis to insert it slowly.
Page 342 8-32 System Upgrade Close the release levers. The installed PCI module will start automatically. IMPORTANT: module will not be mounted correctly. Screw the release levers. Unless the release levers are located inside the rack frame, the Release lever Wrong (The hook is located before the frame) Correct (The hook is located...
Page 343: Pci Board
The PCI board is extremely sensitive to static electricity. Make sure to touch the metal frame of the server to discharge static electricity from your body before handling the PCI board. Do not touch the PCI board terminals or on-board parts by a bare hand or place the PCI board directly on the desk.
Page 344: Installing Pci Board
8-34 System Upgrade Installing PCI Board Follow the procedure below to install the board to be connected to the PCI board slot. TIPS: To install the PCI board, make sure the shape of the board connector matches with the shape of the PCI board slot connector. Remove the PCI module.
Page 345 Align the terminal segment of the board with the connection of the slot and insert the board slowly into the slot. TIPS: Check to see if the edge of the bracket (taper) is inserted into a slot of the chassis. In the case of a long board, check also to see if its other edge is inserted into the bracket guide.
Page 346 8-36 System Upgrade Align the PCI board with the guide rail groove and insert the board slowly. IMPORTANT: If the insertion is unsuccessful, remove the board once and retry installation. Note that if excessive force is applied to the board, it may be damaged. Attach the retainer bracket to fasten the PCI board.
Page 347 In the case of a long board, slide the bracket to fasten the other edge of the board. Screw Bends for fastening boards Install the top cover to the PCI module. Install the PCI module. Do not close the release levers yet. Connect the network cable and option cables.
Page 348 8-38 System Upgrade Use cable ties to fasten the extra length of cables. Cable ties (included with cabinet)
Page 349: Removing Pci Board
Removing PCI Board Follow the procedure below to remove the PCI board. Remove the PCI module. Remove the PCI module’s top cover. Remove the PCI board retainer bracket to dismount the PCI board. In the case of a long board, unscrew the guide at the other edge and slide it to the front of the board.
Page 350: Replacing Pci Board
8-40 System Upgrade Replacing PCI Board Follow the procedure below to replace the failed PCI board. Check the PCI board LED and identify the failed PCI board. When the PCI board is failed or incorrectly installed, the two LEDs associated with the PCI board slot are being turned off.
Page 351: Setup Of Optional Pci Board
√: Can be installed. –: Cannot be installed. Installation of driver The NEC Express5800/ft series duplicates one or two pairs of 100BASE-TX adapter sets (N8804-001P1) before using. After installing Operating System, install the drivers in the following procedure and make dual settings of the PCI board.
Page 352 Remount the PCI module. Wait for a while until the indication changes. If the indication unchanged, check the PCI board slot status using NEC ESMPRO Manager. Make the slot of the board installed from NEC ESMPRO Manager online. Mount the PCI board correctly.
Page 353 N8803-031F Fibre Channel Controller Slots to install the board N code Name N8803-031F Fibre Channel Controller √: Can be installed. Installation of driver When you start the system after installing N8803-031F Fibre Channel Controller, a wizard to detect new hardware will automatically start up.
Page 354 Select [SCSI and RAID controller], and then click [Next]. Do not select a driver listed on the model list. Click [Have Disk…]. Insert NEC EXPRESSBUILDER into the CD-ROM drive, and click [Browse], specify the “CD-ROM drive:\WINNT\DRIVERS\QL2300” folder in the “Copy manufacture’s files from:”...
Page 355 A warning message tells that you are about to update a driver. Click [Yes] to continue. The driver will be installed. * During the processing, the mouse cursor may not be moved for 10 to 20 seconds. Please wait. Click [Finish]. * This wizard will start up as many times as the installed Fibre Channel controllers.
Page 356 PCI module and another Fibre Channel Controller into the slot at the same location in another PCI module. How to confirm the status: Use StoragePathSavior (when NEC Storage is connected) or PortDuplexManager (when N8190-110F is connected) to check Fibre Channel Controller statuses, instead of viewing PCI board statuses.
Page 357 1000BASE-SX Adapter √: Can be installed. Installation of driver The NEC Express5800/ft series uses a pair of N8104-84 boards in duplex mode. After installing the drivers in the following procedure, perform a dual configuration setup. IMPORTANT: Please use the CD-ROM for NEC Express5800/ft series for installation. If you use the floppy disk provided with the network card, it will not operate properly.
Page 358 Remount the PCI module. Wait for a while until the indication changes. If the indication unchanged, check the PCI board slot status using NEC ESMPRO Manager. Make the slot of the board installed from NEC ESMPRO Manager online. Mount the PCI board correctly.
Page 359 N8104-103 1000BASE-T Adapter √: Can be installed. Installation of driver The NEC Express5800/ft series uses a pair of N8104-103 boards in duplex mode. After installing the drivers in the following procedure, perform a dual configuration setup. IMPORTANT: Please use the CD-ROM for NEC Express5800/ft series for installation. If you use the floppy disk provided with the network card, it will not operate properly.
Page 360 You can also select [Load Balancing] in step 3 in "Setting Dual LAN Configuration". In this case, [Team #1:Adaptive Load Balancing Mode] is added to Network Component Tree. Moreover, select [NEC 8490XT Copper Gigabit Adapter] instead of [Stratus emb-82559 10/100 Enet Adapter] in Steps 4 and 5. PCI Board Status LED Indications...
Page 361 Supplement Before using backup devices: If any of following backup devices is used for internal SCSI connector of NEC Express5800/ft series, you may need to update your firmware for backup devices. If your backup device to be connected is any of the following models, refer to the manual_E.pdf in your attached NEC Express Builder (CD-ROM).
Page 362 8-52 System Upgrade (This page is intentionally left blank.)
Page 363: Appendix A Specifications
Weight Power supply Power consumption Environmental In operation requirements In storage NEC Express5800/320Lc N8800-063F Intel® Xeon™ Processor × 1 2.8GHz/512KB Up to 2 processors (the number of processors installed per module) Server Works Server Set III GC-LE 512MB (256MB × 2*) *Each module has two DIMMs in standard configuration.
Page 364: Appendix B I/O Port Addresses
Appendix B I/O Port Addresses The factory-set I/O port addresses for the server are assigned as follows: Address 00-1F 8-bit DMA control register 20-21 Master 8259 programming interface 2E-2F Configuration 40-43 8254 programming interface Keyboard & mouse NMI status register Keyboard &...
Page 365 Address CA4-CA5 IPMI (SMI interface) CA6-CA-7 IPMI (SCI/SW1 interface) Power management index register Power management data register CF8, CFC PCI configuration space Reset control F50-F58h General chipset BAR4+00-0F EDMA2 PCI base address register 4 * Expressed in hexadecimal digits. * I/O port addresses of PCI devices are specified based on the type and number of PCI devices. Appendix Chip in Use...

This manual is also suitable for:

Express 5800/320lc-r 320lc 320lc-r N8800-063f N8800-064f Nec express5800 series

NEC Express 5800/320Lc User Manual

Chapter 1 Precautions for Use

Chapter 2 General Description

Chapter 3 Windows Setup and Operation

Chapter 4 System Configuration

Chapter 5 Installing and Using Utilities

Chapter 6 Maintenance

Chapter 7 Troubleshooting

Chapter 8 System Upgrade

Appendix A Specifications

Appendix B I/O Port Addresses

Quick Links

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Summary of Contents for NEC Express 5800/320Lc