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Lenovo ThinkStation P350 User Manual
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Lenovo ThinkStation P350 User Manual

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  • Page 1 P350 User Guide...
  • Page 2 • Setup Guide First Edition (July 2021) © Copyright Lenovo 2021. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...

  • Page 3: Table Of Contents

    Contents Discover your Lenovo computer ..iii Change the display mode of UEFI BIOS (for selected models) ....Chapter 1. Meet your computer ..1 Set the system date and time .
  • Page 4 Primary storage drives ..Call Lenovo ....3.5-inch primary storage drive cage ..

  • Page 5: Discover Your Lenovo Computer

    Discover your Lenovo computer ® Thank you for choosing a Lenovo computer! We are dedicated to delivering the best solution to you. Before starting your tour, please read the following information: • Illustrations in this documentation might look different from your product.
  • Page 6 P350 User Guide...

  • Page 7: Chapter 1. Meet Your Computer

    Depending on your computer model, one of the following devices might be installed in the flex bay: • 3.5-inch secondary storage drive cage • 3.5-inch front-access storage enclosure Power indicator Show the system status of your computer. • On: The computer is starting up or working. © Copyright Lenovo 2021...
  • Page 8 • Off: The computer is off or in hibernation mode. • Blinking: The computer is in sleep mode. Related topics • “USB specifications” on page 7. • “Use the optical drive (for selected models)” on page 12. • “Use a media card (for selected models)” on page 13. P350 User Guide...

  • Page 9: Rear

    Rear ™ 2. DisplayPort out connectors 1. Audio line-out connector 3. Optional connector* 4. USB 3.2 connectors Gen 1 5. USB 3.2 connector Gen 1 (with smart power-on 6. Serial connector feature) 7. Padlock loop 8. PS/2 mouse connector* 9. PS/2 keyboard connector* 10.
  • Page 10 • “Connect an external display” on page 9. • “Manage cables with a smart cable clip” on page 9. • “Lock the computer” on page 15. • “Enable or disable the smart power-on feature (for selected models)” on page 23. P350 User Guide...

  • Page 11: Internal Storage Drives

    Internal storage drives Internal storage drives are devices that your computer uses to read and store data. You can add drives to your computer to increase storage capacity and enable your computer to read other types of media. Depending on your computer model, one of the following devices might be installed in the flex bay: 1.

  • Page 12: Features And Specifications

    Features and specifications For detailed specifications of your computer, go to https://psref.lenovo.com • Width: 170 mm (6.7 inches) Dimensions • Height: 376 mm (14.8 inches) • Depth: 315.4 mm (12.4 inches) Weight (without packaging) Maximum configuration as shipped: 9.4 kg (20.7 lb) 1.

  • Page 13: Usb Specifications

    • Memory slots • M.2 solid-state drive Gen 3 slot • M.2 solid-state drive Gen 4 slot • Optical drive* Expansion • PCI-Express card slot(physical link width x16; negotiable link width x4, x1) • PCI-Express x1 card slot • PCI-Express x16 graphics card slot •...
  • Page 14 rate using the various USB connectors on this device will vary and will be slower than the data rate listed below for each corresponding device. USB device Data rate (Gbit/s) 3.2 Gen 1 / 3.1 Gen 1 3.2 Gen 2 / 3.1 Gen 2 3.2 Gen 2 ×...

  • Page 15: Chapter 2. Get Started With Your Computer

    Right-click a blank area on the desktop and select Display settings. Then, you can change display settings as you prefer. Manage cables with a smart cable clip Note: You can purchase a smart cable clip from Lenovo. © Copyright Lenovo 2021...
  • Page 16 To manage cables of devices (such as the keyboard and the mouse) with a smart cable clip: 1. Pull the cables through the dents in the clip. 2. Install the clip as shown. P350 User Guide...

  • Page 17: Chapter 3. Explore Your Computer

    You can connect all types of Bluetooth-enabled devices to your computer, such as a keyboard, a mouse, a smartphone, or speakers. Place the device that you are attempting to connect to less than 10 meters (33 feet) from the computer. © Copyright Lenovo 2021...

  • Page 18: Use The Optical Drive (For Selected Models)

    1. Click the action center icon in the Windows notification area, and enable the Bluetooth feature. 2. Right-click the Bluetooth icon. 3. Select Go To Settings ➙ Add Bluetooth or other device ➙ Bluetooth. 4. Select a Bluetooth device, and then follow the on-screen instructions. Use the optical drive (for selected models) If your computer has an optical drive, read the following information.

  • Page 19: Use A Media Card (For Selected Models)

    3. Press the card and remove it from your computer. Store the card safely for future use. Purchase accessories Lenovo has a number of hardware accessories and upgrades to help expand the capabilities of your computer. Options include memory modules, storage devices, network cards, power adapters, keyboards, mice, and more.
  • Page 20 P350 User Guide...

  • Page 21: Chapter 4. Secure Your Computer And Information

    Chapter 4. Secure your computer and information Lock the computer Note: Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature. You can purchase computer locks from Lenovo. Padlock Locking the computer cover through a padlock prevents unauthorized access to the inside of your computer.

  • Page 22: Uefi Bios Passwords

    E-lock Your computer might have a security lock solution installed to protect the computer from unauthorized tampering of the internal components. Using the E-Lock, you can mechanically lock or unlock the computer cover. To enable or disable the E-Lock: 1. Restart the computer. When the logo screen is displayed, press F1 or Fn+F1. 2.

  • Page 23: Use Software Security Solutions

    You should record your passwords and store them in a safe place. If you forget the passwords, contact a Lenovo-authorized service provider to have the passwords removed. Note: If the hard disk password is forgotten, Lenovo cannot remove the password or recover data from the storage drive.

  • Page 24: Use Bios Security Solutions

    Use BIOS security solutions This section provides BIOS solutions to secure your computer and information. Wipe the storage drive data It is recommended that you wipe the storage drive data before recycling the storage drive or the computer. To wipe the storage drive data: 1.

  • Page 25: Smart Usb Protection

    Smart USB Protection The Smart USB Protection function is a security function that helps prevent data from being copied from the computer to USB storage devices connected to the computer. You can set the Smart USB Protection function to one of the following modes: •...
  • Page 26 P350 User Guide...

  • Page 27: Chapter 5. Uefi Bios

    UEFI BIOS supports three or four display languages: English, French, simplified Chinese, and Russian (for selected models). To change the display language of UEFI BIOS: 1. Select Main ➙ Language and press Enter. 2. Set the display language as desired. © Copyright Lenovo 2021...

  • Page 28: Change The Display Mode Of Uefi Bios (For Selected Models)

    Change the display mode of UEFI BIOS (for selected models) You can use UEFI BIOS in the graphic mode or the text mode according to your needs. The keys on the keyboard used to perform various tasks are displayed at the bottom of the screen. In addition to the keyboard, you also can use the mouse to make selections.

  • Page 29: Enable Or Disable The Configuration Change Detection Feature

    2. Restart the computer. When the logo screen is displayed, press F12 or Fn+F12. 3. Select the storage device as desired and press Enter. If you want to change the boot priority order permanently, select Enter Setup on Startup Device Menu and press Enter to enter the BIOS menu.

  • Page 30: Change The Its Performance Mode

    BIOS settings vary by operating system. Change the BIOS settings before installing a new operating system. ® Microsoft constantly makes updates to the Windows 10 operating system. Before installing a particular Windows 10 version, check the compatibility list for the Windows version. For details, go to: https://support.lenovo.com/us/en/solutions/windows-support To change the BIOS settings: P350 User Guide...

  • Page 31: Update Uefi Bios

    Open the Vantage app to check the available update packages. If the latest UEFI BIOS update package is available, follow the on-screen instructions to download and install the package. • From the Lenovo Support Web site: 1. Go to https://pcsupport.lenovo.com 2.

  • Page 32: Clear Cmos

    Clear CMOS 1. Remove all media from the drives and turn off all connected devices and the computer. 2. Disconnect all power cords from electrical outlets. Then, remove any parts that impede access to the Clear CMOS/Recovery jumper. 3. Move the jumper from the standard position to the maintenance position. 4.

  • Page 33: Chapter 6. Raid

    Attention: All the existing data stored on the selected drives will be erased while the RAID volume is being created. To create RAID volumes: 1. Restart the computer. When the logo screen is displayed, press F1 or Fn+F1. 2. Select Devices ➙ ATA Drive Setup and press Enter. © Copyright Lenovo 2021...
  • Page 34 3. Select Intel (R) Rapid Storage Technology and press Enter. 4. Select Create RAID Volume and press Enter. 5. Select Name and press Enter. When prompted, type a proper RAID Volume name in the field. 6. Select RAID Level and press Enter. When prompted, select a RAID level in the field. 7.

  • Page 35: Chapter 7. Troubleshooting, Diagnostics, And Recovery

    3. See Chapter 7 “Troubleshooting, diagnostics, and recovery” on page 29 to resolve the problem you are experiencing, run the diagnostic program, and recover your operating system. 4. If the problem persists, contact Lenovo. See Chapter 9 “Help and support” on page 83. Troubleshooting Use the troubleshooting information to find solutions to problems that have definite symptoms.

  • Page 36: Startup Problems

    Startup problems Problem Solution • Ensure that the power cord is correctly connected to the rear of the computer and to a working electrical outlet. • If the computer has a secondary power switch on the rear of the The computer does not start up when you computer, ensure that it is switched on.

  • Page 37: Audio Problems

    Audio problems Problem Solution • If you are using powered external speakers that have an On/Off control, ensure that: – The On/Off control is set to the On position. – The speaker power cable is connected to a properly grounded, functional ac electrical outlet.
  • Page 38 Problem Solution • Connect the cable from the Ethernet connector to the RJ45 connector of the hub. • Enable the Ethernet LAN feature in UEFI BIOS. • Enable the Ethernet LAN adapter. 1. Go to Control Panel and view by large icons or small icons. 2.
  • Page 39 Problem Solution • Enable the Bluetooth feature in UEFI BIOS. • Enable all Bluetooth devices. 1. Right-click the Start button to open the Start context menu. 2. Click Device Manager. Type the administrator password or provide confirmation if prompted. 3. Expand Bluetooth to display all Bluetooth devices. Right-click each Bluetooth device, and then click Enable device.

  • Page 40: Performance Problems

    Performance problems Problem Solution Note: Depending on the volume of the storage drives and amount of data stored on the storage drives, the disk-defragmentation process might take up to several hours. 1. Close any open programs and windows. 2. Open the Start menu. Excessive fragmented files exist on the 3.

  • Page 41: Storage Drive Problems

    Storage drive problems Problem Solution • Ensure that the signal cables and power cables for all the storage drives are connected correctly. • Ensure that the computer is configured correctly to support the storage drives. Some or all storage drives are missing from –...

  • Page 42: Serial Connector Problems

    Problem Solution • Disable any background programs, such as AntiVirus or Desktop The playback is slow or choppy. Themes. • Ensure that video resolution is less than 1152 x 864 pixels. • Ensure that the disc is in the drive with the shiny side of the disc facing down.

  • Page 43: Software Problems

    Lenovo diagnostic tools For information about Lenovo diagnostic tools, go to: https://pcsupport.lenovo.com/lenovodiagnosticsolutions Recovery This section introduces the recovery information of the Windows 10 operating system. Ensure that you read and follow the on-screen recovery instructions. The data on your computer might be deleted during the recovery process.

  • Page 44: Use Advanced Options

    Windows recovery programs are damaged. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: https://pcsupport.lenovo.com/supportphonelist Create a recovery USB drive Attention: The creation process deletes anything stored on the USB drive.
  • Page 45 Open the Vantage app to check the available update packages. If the latest UEFI BIOS update package is available, follow the on-screen instructions to download and install the package. • From the Lenovo Support Web site: Go to and select the entry for your computer. Then, follow the on-screen https://pcsupport.lenovo.com...
  • Page 46 P350 User Guide...

  • Page 47: Chapter 8. Cru Replacement

    If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You might be required to return the defective part that is replaced by the CRU.

  • Page 48: Remove Or Replace A Cru

    • Type-1 storage drive converter* • Type-2 storage drive converter* Optional-service CRUs • Coin-cell battery • E-lock* • Front fan* • Graphics card and plastic holder* • Heat-sink-and-fan assembly • PCI-Express card* • Power supply assembly • Rear fan* * for selected models Remove or replace a CRU This section provides instructions on how to remove or replace a CRU.

  • Page 49: Optical Drive

    Removal steps Note: If a locking device is available, use it to lock the computer after installing the computer cover. Optical drive Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1.
  • Page 50 Note: To install a new optical drive, if there is a plastic shield in the front bezel, remove the plastic shield first as shown. P350 User Guide...

  • Page 51: Front Bezel

    Front bezel Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, remove these parts in order, if any: • “Computer cover” on page 42 • “Optical drive” on page 43 Replacement procedure Chapter 8 CRU replacement...

  • Page 52: Primary Storage Drives

    Primary storage drives Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Attention: The internal storage drive is sensitive. Inappropriate handling might cause damage and permanent loss of data. When handling the internal storage drive, observe the following guidelines: •...
  • Page 53 Chapter 8 CRU replacement...
  • Page 54 P350 User Guide...
  • Page 55 Removal steps of the 3.5-inch primary storage drive and bracket 1. Remove the “Computer cover” on page 42. 2. Disconnect the signal cable and the power cable from the 3.5-inch primary storage drive. 3. Remove the 3.5-inch primary storage drive and bracket. Removal steps of the 2.5-inch primary storage drive, Type-1 storage drive converter, and bracket 1.
  • Page 56 P350 User Guide...

  • Page 57: 3.5-Inch Primary Storage Drive Cage

    3.5-inch primary storage drive cage Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Attention: The internal storage drive is sensitive. Inappropriate handling might cause damage and permanent loss of data. When handling the internal storage drive, observe the following guidelines: •...

  • Page 58: Graphics Card

    Replacement procedure Graphics card Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Notes: • If there is only one discrete graphics card, install it in the PCI-Express x16 graphics card slot. • If there are two discrete graphics cards, install the one with higher power consumption in the PCI-Express x16 graphics card slot, and install the other in the PCI-Express x4 card slot.
  • Page 59 Replacement procedure of the graphics card secured with a bracket For access, do the following: 1. Remove these parts in order, if any: • “Computer cover” on page 42 • “Optical drive” on page 43 • “front bezel” on page 45 2.
  • Page 60 Removal steps of the graphics card secured with a plastic holder For access, do the following: 1. Remove the “Computer cover” on page 42. 2. Disconnect the power cable (if any) from the graphics card. 3. Remove the graphics card and plastic holder. P350 User Guide...

  • Page 61: M.2 Solid-State Drive And Heat Sink

    M.2 solid-state drive and heat sink Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Attention: The internal storage drive is sensitive. Inappropriate handling might cause damage and permanent loss of data. When handling the internal storage drive, observe the following guidelines: •...
  • Page 62 • Do not apply pressure to the internal storage drive. • Do not make the internal storage drive subject to physical shocks or vibration. Put the internal storage drive on a soft material, such as cloth, to absorb physical shocks. Slot locations Removal steps of the M.2 solid-state drive in slot 1.
  • Page 63 Removal steps of the M.2 solid-state drive and heat sink in slot 1. Remove the “Computer cover” on page 42. 2. Remove the 2.5-inch primary storage drive cage. See “Primary storage drives” on page 46. 3. Remove the M.2 solid-state drive and the heat sink (if any) depending on the computer model: •...
  • Page 64 Note: Remove the film that covers the thermal pad (if any) when installing the M.2 solid-state drive and the heat sink. Replacement procedure of the M.2 solid-state drive in an M.2 solid-state drive PCIe adapter 1. Remove the “Computer cover” on page 42. 2.
  • Page 65 Chapter 8 CRU replacement...

  • Page 66: M.2 Solid-State Drive Bracket

    Notes: • Remove the film that covers the thermal pad (if any) when installing the M.2 solid-state drive and the heat sink. • Install the M.2 solid-state drive PCIe adapter in the appropriate PCIe card slot on the system board. See “PCI-Express card”...
  • Page 67 Replacement procedure Chapter 8 CRU replacement...

  • Page 68: Secondary Storage Drives

    Secondary storage drives Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Attention: The internal storage drive is sensitive. Inappropriate handling might cause damage and permanent loss of data. When handling the internal storage drive, observe the following guidelines: •...
  • Page 69 Removal steps of the 2.5-inch secondary storage drive, bracket, and cage Chapter 8 CRU replacement...

  • Page 70: Storage Drive In The Front-Access Storage Enclosure

    Removal steps of the 3.5-inch secondary storage drive, plastic bracket, and cage Storage drive in the front-access storage enclosure Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Attention: The internal storage drive is sensitive. Inappropriate handling might cause damage and permanent loss of data.
  • Page 71 The storage drive in the front-access storage enclosure is hot-swappable only when the following requirements are met: • The eSATA mode of the SATA 4 connector is enabled in BIOS by doing the following: 1. Restart the computer. When the logo screen is displayed, press F1 or Fn+F1. 2.
  • Page 72 Replacement procedure of the 2.5-inch storage drive installed in the 3.5-inch front-access storage enclosure P350 User Guide...
  • Page 73 Chapter 8 CRU replacement...
  • Page 74 P350 User Guide...

  • Page 75: Front Fan

    Note: Before removing an old 2.5-inch storage drive, safely eject the old storage drive from the operating system first. For more information, see the Windows help system. Front fan Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Chapter 8 CRU replacement...
  • Page 76 For access, do the following: 1. Remove these parts in order, if any: • “Computer cover” on page 42 • “Prerequisite” on page 43 • “Front bezel” on page 45 2. Disconnect the front fan cable from the front fan connector on the system board. Note: The front fan is attached to the chassis by four rubber mounts.

  • Page 77: Rear Fan

    Rear fan Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Remove the computer cover. See “Computer cover” on page 42. 2. Disconnect the rear fan cable from the rear fan connector on the system board. Replacement procedure Note: The rear fan is attached to the chassis by four rubber mounts.

  • Page 78: Heat-Sink-And-Fan Assembly

    Note: Align the new rubber mounts of the new rear fan with the corresponding holes in the chassis. Push the rubber mounts through the holes. Pull the tips of the rubber mounts until the rear fan is secured in place. Heat-sink-and-fan assembly Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions.
  • Page 79 2. Position the heat-sink-and-fan assembly on the system board. Ensure that the four screws are aligned with the holes in the system board. Follow the following sequence to tighten the four screws to secure the new heat-sink-and-fan assembly. Do not over-tighten the screws. •...
  • Page 80 Replacement procedure of the Type-2 heat-sink-and-fan assembly 1. Remove the four screws that secure the heat-sink-and-fan assembly to the chassis. Then, follow the following sequence to loosen the four screws that secure the heat-sink-and-fan assembly to the system board. Then, lift the heat-sink-and-fan assembly off the system board. •...
  • Page 81 2. Position the new heat-sink-and-fan assembly on the system board. Ensure that the four screws are aligned with the holes in the system board. Follow the following sequence to tighten the four screws to secure the new heat-sink-and-fan assembly to the system board. Do not over-tighten the screws. Then, install the four screws to secure the new heat-sink-and-fan assembly to the chassis.

  • Page 82: Chassis Beam

    Chassis beam Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, remove these parts in order, if any: • “Computer cover” on page 42 • “Prerequisite” on page 43 • “Front bezel” on page 45 •...
  • Page 83 Replacement procedure Chapter 8 CRU replacement...

  • Page 84: Memory Module

    Memory module Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Ensure that you follow the installation order for memory modules shown in the following illustration. For access, remove these parts in order, if any: •...

  • Page 85: Coin-Cell Battery

    • “Optical drive” on page 43 • “Front bezel” on page 45 • “Optical drive cage” on page 60 Replacement procedure Coin-cell battery Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Your computer has a special type of memory that maintains the date, time, and settings for built-in features, such as parallel connector assignments (configurations).

  • Page 86: Power Supply Assembly

    Removal steps Note: After installing a new coin-cell battery, reset the system date and time in the UEFI BIOS menu. Power supply assembly Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Although there are no moving parts in the computer after the power cord has been disconnected, the following warnings are required for your safety.

  • Page 87: E-Lock

    Removal steps E-lock Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Remove the computer cover. See “Computer cover” on page 42. 2. Disconnect the E-lock cable from the system board. Replacement procedure Chapter 8 CRU replacement...
  • Page 88 P350 User Guide...

  • Page 89: Chapter 9. Help And Support

    How to access? • https://www.lenovo.com/tips Troubleshooting and frequently asked questions • https://forums.lenovo.com Accessibility information https://www.lenovo.com/accessibility • Use Lenovo recovery options. 1. Go to https://support.lenovo.com/ HowToCreateLenovoRecovery 2. Follow the on-screen instructions. • Use Windows recovery options. Reset or restore Windows 1. Go to https://pcsupport.lenovo.com...
  • Page 90 Resources How to access? Lenovo Support Web site with the latest support information of the following: • Drivers and software • Diagnostic solutions https://pcsupport.lenovo.com • Product and service warranty • Product and parts details • Knowledge base and frequently asked questions •...

  • Page 91: Call Lenovo

    Call Lenovo If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support Center. Before you contact Lenovo Prepare the following before you contact Lenovo: 1. Record the problem symptoms and details: •...

  • Page 92: Purchase Additional Services

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 93: Appendix A. System Memory Speed

    • The microprocessor models supported in your computer might vary. For a list of supported microprocessor models, contact the Lenovo Customer Support Center. • The ECC memory modules are not supported on the computer models with Intel Core i3, i5, i7 or i9 microprocessors.
  • Page 94 P350 User Guide...

  • Page 95: Appendix B. Compliance Information

    For compliance information, refer to Regulatory Notice at and Generic Safety https://pcsupport.lenovo.com and Compliance Notices at https://pcsupport.lenovo.com/docs/generic_notices Certification-related information Product name: ThinkStation P350 Machine types: 30E3 and 30E4 The latest compliance information is available at: https://www.lenovo.com/us/en/compliance Operating environment Maximum altitude (without pressurization) •...
  • Page 96 P350 User Guide...

  • Page 97: Appendix C. Notices And Trademarks

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 98 Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice.

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