Problem
Solution
• I cannot install the Printer
If you cannot use your Label Maker even though you have installed the Printer Driver:
Driver even if I follow
1. Download the Printer Driver Uninstaller from your model's page at
the correct procedure
support.brother.com.
(Windows only).
2. Use the Printer Driver Uninstaller to remove the printer information.
• I cannot see my Label Maker
3. Run the Printer Driver Installer again and follow the on-screen
listed in P-touch Editor even
instructions to proceed with the installation.
though I have installed the
Printer Driver (Windows only).
The ink ribbon is separated
If the ink ribbon is broken, replace the Tape Cassette.
from the ink roller.
If it is not, leave the tape uncut and carefully remove
the Tape Cassette, and then wind the loose ink ribbon
back onto the spool.
Printed barcodes or QR
• Change the tape. (Recommended: Black on white tape)
codes cannot be read.
• Enlarge the barcodes or QR codes using the barcode application, if possible.
I do not know the firmware
Confirm the firmware version by pressing the following keys:
version of the Label Maker.
/
When the label is printed,
• See the Set Margins section in this guide and select [Small Margin],
there is too much margin
[Chain] or [No Cut] for smaller margins.
(space) on both sides of the
When you select [Small Margin], the label maker feeds approximately
text.
0.9" (23 mm) of leader tape before every new label.
To save tape, set the [Chain] setting. After the last label prints, press
and
• The Label Maker feeds approximately 0.9" (23 mm) of tape before
every new label. When printing multiple labels, you can reduce the
blank space on the second and subsequent labels.
Select the [Chain] setting in the optional print settings. Then, print your labels and
leave the last label in the Label Maker until you are ready to print a new label.
• After the last label prints, press
then eject and cut the last label. Note that the Label Maker will feed approximately
0.9" (23 mm) of tape before the next new label when you use this method.
[Settings]
/
[Version Information]
simultaneously to feed and cut the tape.
and
simultaneously to feed the tape, and
Problem
The font size cannot be
increased.
When multiple labels are
printed, the last label is cut
incorrectly.
I cannot update the Label
Spool
Maker's firmware using the
P-touch Update Software,
Transfer Express, or Mac
Update Tool.
Contact Information
Customer Service for USA
Other countries or regions
DON'T FORGET TO REGISTER!
Registering your product will provide purchase confirmation,
proof of ownership and, if you choose, allow us to notify you
of product enhancements and special offers!
You can register online at: www.registermybrother.com (USA)
LIMITED WARRANTY
Product warranty information can be found online at:
www.brother-usa.com/brother-support (USA)
Solution
The font is already the maximum size for the width of the label. Or,
the label length has been set, so there is a limit on the font size to
prevent exceeding the set length.
When Chain Print is enabled, feed the tape to eject the last printed
label.
Restart the Label Maker and then try to update the firmware again.
Do not press any buttons during the firmware update.
Phone: 1-877-BROTHER (1-877-276-8437)
Fax: 1-901-379-1210
To order supplies and accessories:
www.brother-usa.com
Phone: 1-877-552-6255
support.brother.com