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Canon imageRUNNER ADVANCE C3330 Series Troubleshooting Manual
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Canon imageRUNNER ADVANCE C3330 Series Troubleshooting Manual

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Trouble Shooting Guide
imageRUNNER ADVANCE
C3330 Series
August, 2017
OIP Field Quality Assurance Div.

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Summary of Contents for Canon imageRUNNER ADVANCE C3330 Series

  • Page 1 Trouble Shooting Guide imageRUNNER ADVANCE C3330 Series August, 2017 OIP Field Quality Assurance Div.
  • Page 2 [Regarding Troubleshooting Guide] Please be advised of the release of Troubleshooting Guide for imagaRUNNER ADVANCE C3330 Series. Troubleshooting Guide is a booklet compiled from FAQs issued by Canon Inc. [Additional case(s)] • Noise (an abnormal noise from meshing failure of tooth)/ toner soiling inside the machine / stained images due to disengagement between gears in the waste toner drive assembly Trouble Shooting Guide will be issued in the future when we have a new issue/FAQ.

  • Page 3: Table Of Contents

    Contents Image Faults......................1 Image blanking on the trailing edge of the second side of sheet with heavy paper under a low humidity environment........................1 Blank area caused on the 2nd Side of Postcard by poor transfer due to leaving a Postcard in the high-humidity environment......................3 Scratches on image..........................4 White spots/white streaks on image due to lubricant attached............
  • Page 4 Malfunction......................65 Though paper is loaded in the cassette, the display of the message "load paper of the drawer." may occur due to the disconnection of the connector..............65 "The original scanning area is dirty." is displayed due to poor adjustment........67 "Place the originals again."...
  • Page 5 Jam (Delivery options)..................138 Wrong stapling position or 1C14 jam after abnormal sound (rasping sound) due to improper tray guide position of main body (Inner Finisher-G1)..............138 ADF jam caused by flipped roller holder sheet or paper feed sheet (DADF-AQ1)......140 Error Code......................145 Measure against E025-0x10 / E025-0x688 occurrences..............

  • Page 6: Image Faults

    Image Faults Copier Color | iR-ADV C3330/C3325/C3320 Series | Image blanking on the trailing edge of the second side of sheet with heavy paper under a low humidity environment [Symptom] When a heavy paper is used under a low humidity environment, image blanking [a] may occur on the trailing edge of the second side of the sheet.
  • Page 7 If the symptom has not improved sufficiently, fine-tune the setting values in the steps a-1) b) Extend the range where trail edge weak bias is applied. b-1) Increase the setting value of Service mode (Lv2) > Mode List > COPIER > Adjust > HV-TR > [B2TR-LNG]. Change of the adjustment value by "1"...

  • Page 8: Blank Area Caused On The 2Nd Side Of Postcard By Poor Transfer Due To Leaving A Postcard In The High-Humidity Environment

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Blank area caused on the 2nd Side of Postcard by poor transfer due to leaving a Postcard in the high-humidity environment. [Symptom] Blank area might be caused by poor transfer when the 2nd Side of a Postcard is output after leaving it in the high-humidity environment.

  • Page 9: Scratches On Image

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Scratches on image [Symptom] A scratch [a] may appear on an image. This symptom is more visible especially in a high-density image portion on heavy paper where the density is greater than the density of a halftone.
  • Page 10 3) Clean the rib of the Upper Separation Guide [a] using lint-free paper moistened with alcohol. 4) Output the image having shown the symptom, and check that the symptom does not occur. If the symptom does not improve, check other causes.

  • Page 11: White Spots/White Streaks On Image Due To Lubricant Attached

    Copier Color | iR-ADV C3330/C3325/C3320 Series | White spots/white streaks on image due to lubricant attached [Symptom] White spots [a] or white streaks [b] may be generated. The arrow [c] indicates the direction of feeding. [Cause] Lubricant is applied to the bushings of some rollers/gears to prevent their abrasion. If the lubricant applied is attached to a part such as the feed guides [a] within the area between the paper pickup assembly and the secondary transfer assembly, the lubricant would be scraped off with the leading edge of paper when paper is passed through and would move onto the ITB in the secondary transfer assembly.
  • Page 12 2) Print out full page halftone image on 3 sheets of A3 or 11x17 (6 sheets with A4 or LTR) or more and confirm if the symptom does not occur any more. If the improvement of the symptom is not sufficient, a couple of implementations of Procedure 1) are required. 3) Print out full page halftone image on 3 sheets of A3 or 11x17 (6 sheets with A4 or LTR) or more and confirm if the symptom does not occur any more.

  • Page 13: Color Difference Between The Front And The Rear Sides Due To Uneven Density (Shading)

    [Reference] The following shows recommended paper for Japan, USA, and Europe. -JPN : CS680/68g [Nippon Paper] -USA : Canon Multipurpose 20lb/75g [Domtar] -EUR : Oce Red Label 80/80g [Mondi Business Paper] 2) Output the test sheet "CA-1" in A3 full color.
  • Page 14 4) Select Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Correct Shading >Visual Correction [Reference] When to use densitometer (X-Rite504), Execute "Densitometer Correction" following the procedure shown in the UI screen. 5) Press "Fine Adjust" [d] of the target color, select number ([e] or [f]), then change the value and press "OK". [Reference] Increment of the value toward negative direction makes the selected color fainter.
  • Page 15 [Reference] - There will be no harm to adjust 2 colors (Y+M, Y+C or M+C) or 3 colors (Y+M+C) at a time. - The symptom will be almost improved within the adjustment range between "0" to "-70",. 8) Output the test sheet "CA-1" in A3 full color and confirm the symptom does not occur any more. If the symptom does not improve, then revert all the parameters to "0"...

  • Page 16: Marks Of Moisture Bead On The Second Side Due To Condensation In A Low Temperature High Humidity Environment

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Marks of moisture bead on the second side due to condensation in a low temperature high humidity environment [Symptom] If a device is used after being left in a low temperature high humidity environment for a certain period of time (a night), marks of moisture bead [a] may appear on the second side of two-sided print.
  • Page 17 b) Prevent the symptom by changing the service mode. Go to Service Mode (Level 2) > Mode List > COPIER > Option > ENV-SET > and change LES-CNDS to "1" or"2". The range of setting is from "0" to "2" ("0" by default). Change of the parameter prevents moisture beads from attaching onto media.

  • Page 18: Poor Image Which Is Round Weak Density / Poor Image Which Is Weak Density Band, They Occur Due To Using Left Paper In A Low-Humidity Environment

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Poor image which is round weak density / poor image which is weak density band, they occur due to using left paper in a low- humidity environment. [Symptom] Poor image which is round weak density [a] or poor image which is weak density band [b] may occur when a high density image is printed out with the paper which is left outside of the machine in a low-humidity environment.
  • Page 19 5) Go to Service mode (Level 2) > Mode List > COPIER > Adjust > HV-TR > and change the setting value of "TR-VL1" to "5". The range of setting is from "-128" to "+127" ("0" by default). Change the setting value by "1" changes the secondary transfer voltage 30V. [Caution] Poor transfer may occur due to too high secondary transfer voltage if the setting value is changed.

  • Page 20: Color Displacement/ Density Change/ 44 Mm-Interval Lines On Image/ Margin Displacement, Due To Movement Of Machine

    [Reference] The following shows recommended paper for Japan, USA, and Europe. -JPN : CS680/68g [Nippon Paper] -USA : Canon Multipurpose 20lb/75g [Domtar] -EUR : Oce Red Label 80/80g [Mondi Business Paper] 3) Select Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Auto Correct Color Mismatch [1] , and then...
  • Page 21 4) If lines appear on an image, Select Settings/Registration > Adjustment/Maintenance > Maintenance > Clean Inside Main unit [1],and press "Start" button [2]. [Reference] T he cleaning takes about 80 sec. 5) If Margin displacement occurs on the leading edge/ left edge, adjust the margin on the leading edge/ left edge by referring to "Adjustment >...

  • Page 22: Transfer Memory (Ghost)

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Transfer Memory (Ghost) [Symptom] During printing text or lines of two solid colors (Red: Y+M/ Green: Y+C/ Blue: M+C), the background contained cyan halftone or black halftone [A] when the drum had rotated one full turn (94mm), and white void ghost image [1] occurred in some instances. In the combination of solid image of two colors and background color such as follows, the above mentioned symptom may occur.
  • Page 23 [Reference] The following shows recommended paper for Japan, USA, and Europe. -JPN : CS680/68g [Nippon Paper] -USA : Canon Multipurpose 20lb/75g [Domtar] -EUR : Oce Red Label 80/80g [Mondi Business Paper] 3) Output the image having shown the symptom, and check that the symptom does not occur. If the symptom no longer occurs, the work is completed.

  • Page 24: Image Failure Occurring Repeatedly At The Same Interval (Xx Pitch)

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Image failure occurring repeatedly at the same interval (xx pitch) [Symptom] Repeating image failure [a] whose intervals are same pitch may occur. The arrow [b] indicates the direction of feeding. [Cause] The image failure occurs when rollers have foreign matters or flaws. [Service work] Check the rollers or gears of a) to m) below.
  • Page 25 a) When the interval is 94 mm pitch, check Photosensitive Drum [a] of Drum Unit. b) When the interval is 44 mm pitch, check Primary Charging Roller [b] of the Drum Unit. [Note] If the symptom occurs with all the colors, check Vertical Path Roller [l-1] (FL0-1834) or Driven Roller Roller [l-2] (FC0-7610). c) When the interval is 35 mm pitch, check Cleaning Roller [c] of the Drum Unit.
  • Page 26 k) When the interval is 76 mm pitch, check Fixing Film [K] (120 V : FM1-D280/230V: FM1-D281). l) When the interval is 44 mm pitch, check Vertical Path Roller [l-1] (FL0-1834) or Driven Roller Roller [l-2] (FC0-7610). [Note] If the failure occurs only for any color of Y/M/C/B, check Primary Charging Roller of the Drum unit. m) When the interval is 2.2 mm pitch, check 36T Gear (FU2-1372) driving Fixing Pressure Roller.

  • Page 27: Right Angle Accuracy Aberration On The Trailing Edge Of Paper

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Right angle accuracy aberration on the trailing edge of paper [Symptom] Right angle accuracy aberration on the trailing edge of paper[a] / [b] may occur. The arrow [c] indicates the direction of feeding. [Cause] Height of the front side and the rear side of Developing Assembly are not same, the way of passing though When the height of the front side is lower, paper is difficult to pass though the front side than the rear side.
  • Page 28 3) Open the Front Door, and remove the Front Door [1] while lifting it up slightly and pushing the claw [2]. - 1 Claw [2] - 2 Bosses [3] 4) Remove the Drum Unit (Bk). [Caution] - If you perform the work while in sleep mode or when the power was turned OFF while in sleep mode, the Primary Transfer Roller will not be disengaged.
  • Page 29 7) Pull out the cassette [1] and open the Cassette Side Cover [2]. - 2 Screws [3] 8) Remove the connector [1] of the Front Fan. 9) Open the Front Fan [1], and remove the connector [2]. - 2 Screws [3] - 1 Claw [4]...
  • Page 30 10) Remove the Front Fan. 11) Remove the screws [3] of adjusting plate A [1] and adjusting plate B [2], then change mounting holes [4] to perform Fixing alignment adjustment. - When the image of the front side is reduced [a], move up the adjusting plate A and the adjusting plate B by the same scales. - When the image of the front side is expanded [b], move down the adjusting plate A and the adjusting plate B by the same scales.
  • Page 31 12) Reassemble the parts in reverse order from the step 10) to 1). 13) Output the image having shown the symptom, and check that the symptom does not occur. If the symptom does not improve, check other causes.

  • Page 32: The Marks Caused By Friction/Wrinkles On The Second Side Of The Paper Of Duplex Printing Due To Using Thin Paper

    Copier Color | iR-ADV C3330/C3325/C3320 Series | The marks caused by friction/Wrinkles on the second side of the paper of duplex printing due to using thin paper [Symptom] In case of duplex printing using thin paper, the marks caused by friction of image [a] / [b] on the front /rear side edge of the second side of paper or Wrinkles [c] on the center of paper may appear.
  • Page 33 By changing the setting value, make the duration of initial rotation longer to raise the temperature of Fixing Film edge on using Thin paper (52 to 63gsm). [Caution] By changing the setting value to "2", it takes extra 60 seconds to start printing on using Thin paper (52 to 63gsm). 5) Output the image having shown the symptom, and check that the symptom does not occur.
  • Page 34 - Be sure to block light to the removed Drum Unit using paper, otherwise it will be exposed to light. 6-5) Remove the Control Panel Lower Cover [1]. - 2 Screws [2] - 2 Claws [3] 6-6) Remove the Delivery Outlet Side Cover [1]. - 1 Screw [2] 6-7) Pull out the cassette [1] and open the Cassette Side Cover [2].
  • Page 35 6-9) Open the Front Fan [1], and remove the connector [2]. - 2 Screws [3] - 1 Claw [4] 6-10) Remove the Front Fan. 6-11) Remove the screws [3] of adjusting plate A [1] and adjusting plate B [2], then change mounting holes [4] to perform Fixing alignment adjustment.
  • Page 36 6-12) Reassemble the parts in reverse order from the step 6-10) to 6-1). 7) Output the image having shown the symptom, and check that the symptom does not occur. If the symptom does not improve, check other causes.

  • Page 37: White Line Appearing In Sub Scanning Direction On Image Due To Fluff Adhered To The Laser Exposure Path Or Waviness Of Developing Unit Sheet

    Copier Color | iR-ADV C3330/C3325/C3320 Series | White Line appearing in sub scanning direction on image due to fluff adhered to the laser exposure path or waviness of Developing Unit sheet [Symptom] A sharp white line [a] may appear in the sub scanning direction on an image. The arrow [b] indicates the direction of feeding.
  • Page 38 [Caution] - If you perform the work in sleep mode or when the power is turned OFF during sleep mode, the Primary Transfer Roller will not be disengaged. When removing the Drum Unit (Bk), be sure to do so after returning the machine to a standby state. - Since there is a risk of damaging the Photosensitive Drum, do not touch the surface.
  • Page 39 If fluffy foreign matter is adhered to the hole [b], which the laser light passes through, under the Developing Unit, remove the foreign matter. 6) Install the parts by reversing the procedure from step 4). 7) Output the image having shown the symptom, and check that the symptom does not occur. If the symptom does not improve, check other causes.

  • Page 40: Coarse Image From The Leading Edge To About 70Mm From The Trailing Edge Of Paper

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Coarse image from the leading edge to about 70mm from the trailing edge of paper [Symptom] Coarse image [a] may occur from the leading edge to around 70mm from the trailing edge of paper with a Bk halftone image under high temperature and high humidity environment.

  • Page 41: Image Blanking On The Leading Edge Of Sheet With Heavy Paper Under A Low Temperature Environment

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Image blanking on the leading edge of sheet with heavy paper under a low temperature environment [Symptom] When a heavy paper is used under a low temperature environment, image blanking [a] may occur on the leading edge. This symptom does not occur when the leading edge margin is 4mm or more.
  • Page 42 [Caution] The change of this setting that lowers the secondary transfer voltage of the paper leading edge part (the range of correction amount) of all the output sheets may result in a mottling image with a high density image. b-2) Output the image having shown the symptom, and check that the symptom does not occur. If the symptom has not improved sufficiently, fine-tune the setting values in the steps b-1) c) Lower the secondary transfer voltage applied to leading edge with customized settings.

  • Page 43: The Marks Caused By Friction On The Second Side Of The Paper Of Duplex Printing

    Copier Color | iR-ADV C3330/C3325/C3320 Series | The marks caused by friction on the second side of the paper of duplex printing [Symptom] In case of duplex printing, the marks caused by friction of image [a] / [b] on the front /rear side edge of the second side of paper may appear.
  • Page 44 -Recycled paper 1 (64 to 75 gsm): IMG-FIX > Change "TMP-TB11". -Recycled paper 2 (76 to 90 gsm): IMG-FIX > Change "TMP-TB13". The range of setting is from "-2" to "+2" ("0" by default). Change of the setting value by "1" lowers the fixing control temperature 5 degrees Celsius, so that the curl is reduced. [Reference] If the symptom occurs with a thin paper (52 to 63 gsm), handle the issue by referring to FAQ "The marks caused by friction/Wrinkles on the second side of the paper of duplex printing due to using thin paper".

  • Page 45: Uneven Density At 15.5Mm Intervals

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Uneven density at 15.5mm intervals [Symptom] When a paper of 106gsm or more is used, uneven density at 15.5mm intervals [a] may occur on a high density image. The arrow [b] indicates the direction of feeding. [Cause] If the developing cylinder [a] inside the developing unit is minutely eccentric, the distance between the developing cylinder and the drum [b] gyrates and the above mentioned symptom occurs.

  • Page 46: Density Level Difference Due To The Image Fogging Of Yellow Solid Image

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Density level difference due to the image Fogging of yellow solid image [Symptom] Density level difference may occur around 34 mm [a] or around 94 mm [b] of the leading edge of media after continuous paper passing of 150 sheets (A4/LTR size conversion) or more a day, when using heavy paper or coated paper with yellow solid image.
  • Page 47 2) Output the image having shown the symptom, and check that the symptom does not occur. If the symptom does not improve, check other causes.

  • Page 48: Coarse Image Due To A Consecutive Paper Passing With A Low Density Image In A Low Humidity Environment

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Coarse image due to a consecutive paper passing with a low density image in a low humidity environment [Symptom] Coarse image [a] may appear on the output of halftone image after a consecutive paper passing of 1,000 sheets or more with a low density image in a low humidity environment.

  • Page 49: White Spots On High Density Image Due To Soiling Of Primary Charging Roller

    Copier Color | iR-ADV C3330/C3325/C3320 Series | White spots on high density image due to soiling of primary charging roller [Symptom] When printing a large volume in high temperature/high humidity environment, white spots [a] may occur in high density area near the edge of paper.
  • Page 50 [Reference] The cleaning takes about 80 sec. 2) Output the image having shown the symptom, and check that the symptom does not occur. If the improvement of the symptom is not sufficient, a couple of implementations of Procedure 1) are required. 3) Output the image having shown the symptom, and check that the symptom does not occur.

  • Page 51: Faint Small Text/Thin Line In Black During Printing

    [Reference] The following shows recommended paper for Japan, USA, and Europe. -JPN : CS680/68g [Nippon Paper] -USA : Canon Multipurpose 20lb/75g [Domtar] -EUR : Oce Red Label 80/80g [Mondi Business Paper] 4) Output the image having shown the symptom, and check that the symptom does not occur. If the symptom no longer occurs, the work is completed.
  • Page 52 [Reference] In Settings/Registration > Function Settings > Printer > Printer Settings > Custom Settings > Print Quality, only if Toner Save is set to "OFF," Density (Fine Adjust) is available. 9) Select a density range [1] in which the symptom has occurred. Then, press the "Dark" button [2]. Finely adjust the density, according to the customer need.

  • Page 53: Thin Fine Line/ Vertical White Line In Ht Image Upon Printing

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Thin fine line/ Vertical white line in HT image upon printing [Symptom] When a printout is made, a thin fine line [a] may appear, or a vertical white line [b] may appear in a halftone image. [Cause] If some of fine lines radiating in all directions form an angle that does not match the image control on the machine, a thin fine line appears.
  • Page 54 b) If a vertical white line appears, change Special Smoothing Mode to either "Mode 5" or "Mode 6." 2) Output the image having shown the symptom, and check that the symptom does not occur. If the symptom does not improve, check other causes.

  • Page 55: Text/Thin Line/Shading Areas In Black Comes Out Too Light

    Copier Color | iR-ADV C3330/C3325/C3320 Series | text/thin line/shading areas in black comes out too light [Symptom] text ([a], [b])/thin line ([c], [d])/shading areas in black may come out too light. No problem occurs in the photographic-toned image [f]. [Cause] This machine reliably reproduces drawing data of small text and thin line.
  • Page 56 4) Output the image having shown the symptom, and check that the symptom does not occur. If the symptom no longer occurs, the work is completed. 5) Change Service Mode (Level 2) > Mode List > COPIER > Adjust > V-CONT > "VBACK-K" and "VBACK2-K" to "-3". The range of setting is from "-5"...
  • Page 57 [Reference] - In Settings/Registration > Function Settings > Printer > Printer Settings > Custom Settings > Print Quality, only if Toner Save is set to "OFF", Density (Fine Adjust) is available. - If the setting is set from each PC, from the printer driver go to "Quality > Advanced Settings > Toner Density" and change "Printer Default"...
  • Page 58 [Caution] - When the Width Adjustment is changed to this setting, small print may get difficult to read. - Depending on the combination of used application and font, positive effect may not be gotten. (In the case of that the characters cannot be recognized as text.) [Reference] Width Adjustment is supported with MNcon Ver.6.32 onward.
  • Page 59 B-1-2) Select a density range [1] in which the symptom has occurred. Then, press the "Dark" button [2]. B-2) Change the Sharpness B-2-1) From the copy screen, select Options > Sharpness [1] and press "High" [2]. [Caution] Change of the setting may cause interference fringe (Moire) with originals such as photos. B-3) Scan the original in Text mode.

  • Page 60: Smeared Fine Lines When Scanning Original At Adf Due To Dust Detection Correction Control Failure

    Copier Color | iR-ADV C2030/C2025/C2020 Series | Copier Color | iR-ADV C2230/C2225/C2220 Series | Copier Color | iR-ADV C250/C350 Series | Copier Color | iR-ADV C3330/C3325/C3320 Series | Copier Color | iR-ADV C5051/C5045/C5035/C5030 Series | Copier Color | iR-ADV C5255/C5250/C5240/C5235 Series | Copier Color | iR-ADV C7065/C7055 Series | Copier Color | iR-ADV C7280/C7270/C7260 Series | Copier Color | iR-ADV C9075PRO/C9070PRO/C9065PRO/C9060PRO Series |...

  • Page 61: Uneven Density Image Due To Dew Condensation Under A High Humidity Environment

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Uneven density image due to dew condensation under a high humidity environment [Symptom] Uneven density image like the one shown in the below picture [A] may occur. The picture [B] shows the normal image and the arrow indicates the paper feed direction.

  • Page 62: Faulty Feeding

    Faulty Feeding Copier Color | iR-ADV C3330/C3325/C3320 Series | Misalignment of the delivered stack due to the use of curled paper that was curled after having been left in a high humidity environment [Symptom] If the paper that had been left in a high humidity environment is used, misalignment of the stack of paper may occur because of the curled sheet.
  • Page 63 -Plain paper 1 (64 to 75 gsm): CUSTOM > Change "TMP-TBL". -Plain paper 2 (76 to 90 gsm): IMG-FIX > Change "TMP-TBL7". -Recycled paper 1 (64 to 75 gsm): IMG-FIX > Change "TMP-TB11". -Recycled paper 2 (76 to 90 gsm): IMG-FIX > Change "TMP-TB13". The range of setting is from "-2"...

  • Page 64: Dog-Eared Corner Of The Leading Edge Of Paper Due To The Curl

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Dog-eared corner of the leading edge of paper due to the curl [Symptom] A corner of the leading edge of paper may be folded down due to the curled paper of 80gsm or lighter. [Cause] Being subject to the property of the paper itself, the curl [a] at the corner of the front or rear side of the leading edge of paper may sporadically become large after passing the fixing assembly depending on the type of paper.

  • Page 65: Measures To Correct Paper-Size Indicating Position Of Document Size Label (Dadf-Aq1)

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Measures to correct paper-size indicating position of document size label (DADF-AQ1) [Symptom] In the machines prior to the Countermeasure cut-in serial number in factory described below paper-size indicating position of the document size label and slide guide may not match. [Cause] Approximate 1.5mm gap [a] generated in the paper-size indicating position between the document size label [1] and the slide guide [2] causes the above symptom.
  • Page 66 iR-ADV C3325i LTN 230V RJR00758 iR-ADV C3330i EUR 230V QTF04292 iR-ADV C3325i EUR 230V QTS09574 iR-ADV C3320i EUR 230V QTT09411 iR-ADV C3330 KR 220V QUJ00838 iR-ADV C3325 KR 220V QUK02998 iR-ADV C3320 KR 220V QUL01687 iR-ADV C3330 TW 120V QUM00501 iR-ADV C3325 TW 120V QUN00501 iR-ADV C3320 TW 120V...

  • Page 67: Poor Stacking/Wrinkles/Tear Of Paper Due To Inappropriate Position Of The Aligning Plate Of The Processing Tray Unit (Inner Finisher-G1/H1)

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Copier Color | iR-ADV C5560/C5550/C5540/C5535 Series | Poor stacking/wrinkles/tear of paper due to inappropriate position of the aligning plate of the processing tray unit (Inner Finisher-G1/ [Symptom] When taking copy with single sheet output using inner finisher, this may lead to a poor stacking [A] or wrinkles/tear [B] at the center of the trailing edge of paper due to unfinished delivery of paper to the tray.
  • Page 68 [Note] Since the alignment plate is installed a bit tilting toward the delivery direction, set the paper to be fitted to the edge (on the delivery side). 4) Enter the gap value measured in the above step 3) in the calculation formula below, enter the calculated adjusted value [a] and press OK [b].
  • Page 69 5) Take copy with a single sheet of original into 10 sets of output to verify if the symptom does not occur any more.

  • Page 70: Malfunction

    Malfunction Copier Color | iR-ADV C3330/C3325/C3320 Series | Though paper is loaded in the cassette, the display of the message "load paper of the drawer." may occur due to the disconnection of the connector. [Symptom] The message "Load paper" may be displayed (a) on UI screen of the main body with the paper loaded in the cassette. [Cause] The size detection switches attached to each cassette detects paper size and whether paper is loaded in the cassette or not.
  • Page 71 1) According to the location where the symptom occurred, check disconnection of the connector for an appropriate cassette from among a) to d). If no connector is disconnected, check other factors (disconnection of cable and unit etc.) a) If "Load paper" is displayed to the cassette 1, check J1222 of the cassette 1 size switch. b) If "Load paper"...

  • Page 72: The Original Scanning Area Is Dirty." Is Displayed Due To Poor Adjustment

    Copier Color | iR-ADV C3330/C3325/C3320 Series | "The original scanning area is dirty." is displayed due to poor adjustment [Symptom] " The original scanning area is dirty." may be displayed when an original is scanned from ADF. [Cause] If the adjustment of left (right) hinge height for the ADF is not proper, the document glass spacers do not come in contact with the document glass.
  • Page 73 b) Check the front-left height. b-1) Set paper [a] against the protrusions of the stream reading glass [b] in such a manner that the sheet of the stream reading glass [c] is nearly hidden. [Caution] Set paper so that it does not reach the document reader [d]. b-2) Pull out the set paper in the direction of the arrow to check that slight resistance is felt.
  • Page 74 3) Close ADF to check visually whether the white plate [a] comes in contact with the doucument glass [b]. When the white plate does not come in contact with the document glass, proceed to step 4). When the white plate comes in contact with the document glass, proceed to step 6). 4) Adjust the height with the right hinge height adjusting screw [b].

  • Page 75: Place The Originals Again." Is Displayed After Starting To Copy With The Copy Board

    Copier Color | iR-ADV C3330/C3325/C3320 Series | "Place the originals again." is displayed after starting to copy with the copy board. [Symptom] "Place the originals again." may be displayed repeatedly after putting the original on the copy board to copy without using ADF. [Cause] The sensor flag [b] of the Document set sensor moves to the position of sensor ON when ADF is opened vertically.
  • Page 76 B) When the main power can be turned OFF, execute the following step. B-1) Close the ADF and then turn OFF/ON the main power. [Caution] Do not open the ADF vertically until "COPY" is displayed on the UI screen.

  • Page 77: The Waste Toner Assembly Cover Does Not Open When The Packing Tape Is Removed

    Copier Color | iR-ADV C3330/C3325/C3320 Series | The waste toner assembly cover does not open when the packing tape is removed [Symptom] The waste toner assembly cover may not open when the packing tape is removed. [Cause] If the waste toner container is pulled to the left side with the packing tape, the gap [1] is narrowed between the waste toner container and the rib that prevents attaching the waste toner container other way round.

  • Page 78: The Primary Transfer Roller Drive Coupling Is Coming Off And Breaking Due To Interfering With The Sheet Metal Of The Main Body

    Copier Color | iR-ADV C3330/C3325/C3320 Series | The primary transfer roller drive coupling is coming off and breaking due to interfering with the sheet metal of the main body [Symptom] Primary transfer roller drive coupling [1] may come off [A] or break [B] when removing the main drive assembly from the main body.
  • Page 79 spring is broken or missing. After the primary transfer roller drive coupling is attached, push it with a finger to make sure it moves up and down smoothly. [B] [Note] There are thick claw [a] and thin claw [b] on the gear, and there are thick groove [c] and thin groove [d] on the primary transfer roller drive coupling.

  • Page 80: Breakage Of The Boss Of The Idler Gear Due To Wrongly Assembled Pick-Up Roller

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Breakage of the boss of the idler gear due to wrongly assembled pick-up roller [Symptom] Boss of the idler gear [1] located between the pick-up roller shaft [2] and the feed roller shaft [3] in cassette pick-up assembly may break.

  • Page 81: Toner Leaking From The Itb Cleaning Unit Due To Coming Off Of Waste Toner Gear Holder May Occur

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Toner leaking from the ITB cleaning unit due to coming off of waste toner gear holder may occur [Detail] Toner leaking from the ITB cleaning unit due to coming off of waste toner gear holder may occur. The following are the measures for this matter.

  • Page 82: Opening Waste Toner Cover/ Toner Leakage Due To The Defect Waste Toner Case

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Opening waste toner cover/ toner leakage due to the defect waste toner case [Symptom] In the machines prior to the Countermeasure cut-in serial number in factory described below The following symptoms may occur in the waste toner container •...
  • Page 83 iR-ADV C3325i US 120V QTW07191...

  • Page 84: The Lcd Control Panel Displays A Blank Screen Due To The Disconnection Of The Hdmi Cable

    Copier Color | iR-ADV C3330/C3325/C3320 Series | The LCD control panel displays a blank screen due to the disconnection of the HDMI cable [Symptom] In the machines prior to the Countermeasure cut-in serial number in factory described below LCD control panel may be completely white display.
  • Page 85 iR-ADV C3325i US 120V QTW07191 iR-ADV C3330i US 120V G QTX00507...

  • Page 86: Safety Cover Coming Off Of Tray 1 Due To The Safety Cover Being Pressed Hard To The Rear Side Or Downward (Saddle/Staple/Booklet/Finisher)

    Copier Color | imagePRESS C1 Series | Copier Color | imagePRESS C800/C700/C60 Series | Copier Color | imagePRESS C850/C750/C650 Series | Copier Color | iR-ADV C2230/C2225/C2220 Series | Copier Color | iR-ADV C3330/C3325/C3320 Series | Copier Color | iR-ADV C5051/C5045/C5035/C5030 Series | Copier Color | iR-ADV C5255/C5250/C5240/C5235 Series | Copier Color | iR-ADV C7065/C7055 Series | Copier Color | iR-ADV C7280/C7270/C7260 Series |...
  • Page 87 [Service work] When the safety cover comes off, re-attach it following the steps below. Depending on the product, the attaching way shall be selected from the following 2 procedures. 1) For Finisher -AA1, Saddle finisher-AA2, Staple/Booklet finisher -B1/L1/T1 2) For Staple/Booklet finisher-C1/J1/U1 1) For Finisher-AA1, Saddle finisher-AA2, Staple/Booklet finisher-B1/L1/T1 1-1) Open the front door [1] and remove the clip [2].
  • Page 88 1-4) Remove three screws [1] and remove the escape tray cover [2]. 1-5) Tray 1 [1] below the grate-shaped upper guide [2] (For how the tray is moved, see the steps under "Removing the Tray 1."). 1-6) Remove five screws [3] and remove the grate-shaped upper guide [2].
  • Page 89 1-7) Lift the Tray 1 [1] up to the top. [Caution] When moving the tray down to attach it, you need to push the tray liftmotor gear [1] to the front (using a screwdriver or the like) to release the clutch. However, when the clutch is released, the tray [2] drops by its ownweight. Be sure to hold the tray with your hand when releasing the clutch.
  • Page 90 1-8) Remove 4 screws [1] on the Tray 1. 1-9) Remove 5 screws [1] on the undersurface of the Tray 1.
  • Page 91 1-10) Detach the Tray cover (upper) [1]. 1-11) Check the safety cover to retune the come off parts to the original position.
  • Page 92 [Caution] Make sure to check that the safety cover[1] is located over the lever of Tray1 closing detect switch[2]. If it is located different position, the Tray 1 closing detect switch[2] does not work correctly. 1-12) Reassemble the removed parts in reverse order from step 1-10). 2) For Staple/Booklet finisher-C1/J1/M1/U1 2-1) Open the front cover [1] and remove the clip [2].
  • Page 93 2-3) Shift the tray cable cover [1] toward the tray side to remove. 2-4) In the case of the Booklet Finisher, remove six screws [2] and remove the rear cover [3]. In the case of the Staple Finisher, remove five screws [2] and remove the rear cover [3]. 2-5) Remove four screws [1] and then remove the front inside upper cover [2].
  • Page 94 2-6) Remove two screws [1]. 2-7) With the upper cover [2] open, remove the left upper cover [3] by tilting to the right. [Caution] When replacing, hook the two claws [1] of the left upper cover to the steel plate.
  • Page 95 2-8) Lower the Tray 1 [1] below the grate-shaped upper guide [2]. [Caution] When you attach or remove the tray, please be sure to raise the shutter [1], release the latch [3] on the rear surface of the tray while the stack delivery gate [2] of the delivery opening is lifted (covered), and then move down the tray. If you move down the tray without lifting the shutter of the delivery opening, the stack delivery gate comes off from the Finisher.
  • Page 96 2-9) Remove five screws [3] and remove the grate-shaped upper guide [2]. [Note] When removing 5 screws [3], lift the slide wall guide [4] to detach it. 1 hidden screw is located on the back of slide wall guide. 2-10) Lift the Tray 1 [1] up to the top. 2-11) Remove 4 screws [1] on the Tray 1.
  • Page 97 2-12) Remove 5 screws [1] on the undersurface of the Tray 1. 2-13) Detach the Tray cover (upper) [1].
  • Page 98 2-14) Check the safety cover to retune the come off parts to the original position. [Caution] Make sure to check that the rib [1] of safety cover is located over the lever of Tray 1 closing detect switch[2]. If it is located different position, the Tray 1 closing detect switch does not work correctly.
  • Page 99 2-15) Reassemble the removed parts from the step of 2-13). [Caution] When the safety cover is replaced with new type one, the attachment position of the clip [1] shifts to the front side. Please note that. Fig.[A] shows old type and Fig.[B] shows new type. [Service parts] Part Number Description...
  • Page 100 Staple Finisher - J1 KWD71293 Booklet Finisher - J1 KWF43556 Staple Finisher - L1 LWK14216 Booklet Finisher - L1 LWQ08791 Staple Finisher - M1 LYU01723 Booklet Finisher - M1 LYV01732 Staple Finisher - T1 QWP00729 Booklet Finisher - T1 QWQ00856 Staple Finisher - U1 QUX00244 Booklet Finisher - U1...

  • Page 101: Measures When Paper Is Not Stapled (Corner/Double) After Installation (Inner Finisher-G1/H1/K1)

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Copier Color | iR-ADV C3530/C3525/C3520 Series | Copier Color | iR-ADV C5560/C5550/C5540/C5535 Series | Measures when paper is not stapled (corner/double) after installation (Inner Finisher-G1/H1/K1) [Symptom] In operation of stapling (corner/double) after installation of Inner Finisher, paper may not be stapled. [Cause] When installing Inner Finisher, distortion may occur in Inner Finisher.
  • Page 102 2) Remove the paper from the delivery outlet of Inner Finisher and perform stapling (corner/double) operation to check that the symptom no longer occurs. If the symptom does not improve, then check other factors.

  • Page 103: Noise/Odor

    Noise/Odor Copier Color | iR-ADV C3330/C3325/C3320 Series | Noise (grinding-like noise) from the right rear side of Main Body [Symptom] When paper is being fed, noise (grinding-like noise) may occur from around the right rear side [a] of the Main Body. [Cause] If the Paper Pick-up Drive Assembly is deformed and installed, the gears in the Paper Pick-up Drive Assembly and the Vertical Path Drive Assembly may not be engaged properly.
  • Page 104 8) Remove the Vertical Path Drive Assembly [a] and the Paper Pick-up Drive Assembly [b]. 9) Check there is nothing abnormal with the gears in the Paper Pick-up Drive Assembly and Vertical Path Drive Assembly removed at step 8). Then install them to the Main Body. 10) With both of the Paper Pick-up Drive Assembly and the Vertical Path Drive Assembly installed, tighten the screws (1) to (6) in this order.
  • Page 105 If the symptom does not improve, check other causes.

  • Page 106: Noise (Squeaking Noise) From The Right Rear Side Of Main Body

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Noise (squeaking noise) from the right rear side of Main Body [Symptom] Noise (squeaking noise) may occur from around the right rear side [a] of the Main Body. [Cause] If enough grease is not applied or no grease is applied to the side surface of the core of the swing gear in the Fixing Drive Unit, the core rubs against the inner face of the gear.
  • Page 107 4) Remove the swing gear [a]. Press the core in the center to separate the core [b] from the gear [c]. 5) Apply a grain of rice size of the grease (MOLYKOTE EM-50L GREASE) to the 2 ribs [a] at the middle of the core. Then insert the core into the gear to assemble the swing gear.

  • Page 108: After Turning On The Main Switch, Abnormal Noise/The Display Of The Message "Close The Upper Right Cover Of The Drawer. " May Occur Due To The Disconnection Of The Connector

    Copier Color | iR-ADV C3330/C3325/C3320 Series | After turning ON the main switch, Abnormal noise/the display of the message "Close the upper right cover of the drawer. " may occur due to the disconnection of the connector. [Symptom] After turning on the main switch, the Abnormal noise (flicking noise) from the right side of the main body [A] and the display of the message "Close the upper right cover of the drawer."...

  • Page 109: The Waste Toner Gear Holder Comes Off Due To The Contact During Setting The Yellow Developing Assembly

    Copier Color | iR-ADV C3330/C3325/C3320 Series | The waste toner gear holder comes off due to the contact during setting the yellow developing assembly. [Symptom] In the machines prior to the Countermeasure cut-in serial number in factory described below when inserting a yellow developing assembly into a main unit, if it is inserted in left oblique direction, the waste toner gear holder may come off.
  • Page 110 2) Install the waste toner gear holder by fitting the boss holes[c] on the lower part of the waste toner gear holder with the bosses[C] of the main unit. [Caution] Fig.[A] shows the state where the bosses are fitted deeply [a] and normally installed. Fig.[B] shows the state where the bosses are fitted shallowly [b] and installed insufficiently.
  • Page 111 iR-ADV C3330 IND 230V RJS00563 iR-ADV C3325 IND 230V RJU00582 iR-ADV C3320 IND 230V RJV01526 iR-ADV C3330 CN 220V QUE00762 iR-ADV C3325 CN 220V QUF00946 iR-ADV C3320 CN 220V QUG02088 iR-ADV C3320L CN 220V QUH02247 iR-ADV C3330 KR 220V QUJ00838 iR-ADV C3325 KR 220V QUK03182 iR-ADV C3320 KR 220V...

  • Page 112: Abnormal Noises/Toner Leaking From The Itb Cleaning Unit Due To Coming Off Of Waste Toner Gear Holder

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Abnormal noises/toner leaking from the ITB cleaning unit due to coming off of waste toner gear holder [Symptom] In the machines prior to the Countermeasure cut-in serial number in factory described below an abnormal noises or toner leakage from the transfer cleaner may occur because the waste toner gear holder has fallen.
  • Page 113 2) Install the waste toner gear holder by fitting the boss holes[c] on the lower part of the waste toner gear holder with the bosses[C] of the main unit. [ [Caution] Fig.[A] shows the state where the bosses are fitted deeply [a] and normally installed. Fig.[B] shows the state where the bosses are fitted shallowly [b] and installed insufficiently.
  • Page 114 1) If waste toner has overflowed onto the Intermediate Guide, this waste toner can be fed into the Waste Toner Container by operating the Waste Toner Feed Motor (M17) (COPIER > FUNCTION > PART-CHK > MTR = 14). 2) Fully open the Right Door. 3) Remove the ITB Unit.
  • Page 115 13) Remove the Front Inner Upper Cover [1]. - 2 Screws [2] - 1 Connector [3] - 3 Wire Saddles [4] 14) Remove the Front Inner Lower Cover [1]. - 4 Screws [2] 15) Remove the Intermediate Guide [1].
  • Page 116 - 1 Screw [2] - 1 Hook [3] [Service part] -FM1-D186-010 INTERMEDIATE GUIDE ASSEMBLY -FM1-D187-010 WASTE TONER GEAR HOLDER ASS'Y [Countermeasure cut-in serial numbers in factory] Model Serial number iR-ADV C3330i US 120V QTV04719 iR-ADV C3325i US 120V QTW07094 iR-ADV C3330i LTN 230V RJQ00702 iR-ADV C3325i LTN 230V RJR00758...

  • Page 117: Noise Of Tooth Jump From The Main Drive Assembly And Blurred Image Due To Gear Mounting Position Failure

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Noise of tooth jump from the main drive assembly and blurred image due to gear mounting position failure [Symptom] In the machines prior to the Countermeasure cut-in serial number in factory described below noise of tooth jump from main drive assembly and blurred image may occur.

  • Page 118: Abnormal Sound From The Registration Guide Unit During Feeding Papers

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Abnormal sound from the registration guide unit during feeding papers [Symptom] In the machines prior to the Countermeasure cut-in serial number in factory described below rubbing sound (squeak) may be heard from the registration guide unit during pick-up paper operation. [Cause] The edge part of sheet metal [1] (whose bent part is raised) for the right front end plate of main body is sharp.
  • Page 119 iR-ADV C3320 CN 220V QUG04382 iR-ADV C3320L CN 220V QUH03772 iR-ADV C3330I EUR 230V QTF12878 iR-ADV C3325I EUR 230V QTS24803 iR-ADV C3320I EUR 230V QTT22116 iR-ADV C3320 EUR 230V QTU01344 iR-ADV C3330 IND 230V RJS00844 iR-ADV C3325 IND 230V RJU00690 iR-ADV C3320 IND 230V RJV03413 iR-ADV C3330 KR 220V...

  • Page 120: Abnormal (Chirruping) Noise Of The Second Delivery Drive Assembly Of The Main Unit Due To Deformed Gear

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Abnormal (chirruping) noise of the second delivery drive assembly of the main unit due to deformed gear [Symptom] the machines prior to the Countermeasure cut-in serial number in factory described below the second delivery drive assembly of the main unit may emit a abnormal sound.2 [Cause] Tightening the screw to fix the cover of the second delivery drive assembly deforms the same cover slightly.
  • Page 121 4) Remove the screw [1], release the 4 claws of the second delivery drive assembly and remove the cover. [Notice] Be careful in handling the torsion spring [1] when to remove the cover. 5) Change the gear [1] with the new type gear. Apply Molycote in an amount of about a grain of rice (20mg) onto the metal plate of the outer circumference for the shaft before attaching the gear.
  • Page 122 iR-ADV C3330 CN 220V QUE00932 iR-ADV C3325 CN 220V QUF01006 iR-ADV C3320 CN 220V QUG02649 iR-ADV C3320L CN 220V QUH02524 iR-ADV C3330 CN 220V G TYT00569 iR-ADV C3325 CN 220V G TYV00593 iR-ADV C3320 CN 220V G TYX00688 iR-ADV C3330i EUR 230V QTF07027 iR-ADV C3325i EUR 230V QTS13046...

  • Page 123: Noise (An Abnormal Noise From Meshing Failure Of Tooth)/ Toner Soiling Inside The Machine / Stained Images Due To Disengagement Between Gears In The Waste Toner Drive Assembly

    Copier Color | iR C3025/C3020 Series | Copier Color | iR-ADV C3330/C3325/C3320 Series | Copier Color | iR-ADV C3530/C3525/C3520 Series | Noise (an abnormal noise from meshing failure of tooth)/ toner soiling inside the machine / stained images due to disengagement between gears in the waste toner drive assembly [Symptom] The noise (the abnormal noise of meshing failure of tooth) from the waste toner drive assembly, toner soil in the machine or...
  • Page 124 4) Mount the left cover (upper) and then close the front cover.

  • Page 125: Warning Message

    Warning Message Copier Color | iR-ADV C3330/C3325/C3320 Series | "Replace Toner Cartridge" message is displayed on the initial installation or after replacing the toner cartridge [Symptom] "Replace Toner Cartridge" message may be displayed on the initial installation or after replacing the toner cartridge. [Cause] When toner is difficult to come out of the toner cartridge after inserting the cartridge, the message "Replace Toner Cartridge"...

  • Page 126: Toner Cart. May Be Malfunctioning" Message Displayed Due To A Bottle Connector Cable Failure Message Displayed Due To A Bottle Connector Cable Failure

    Copier Color | iR-ADV C3330/C3325/C3320 Series | "Toner cart. may be malfunctioning" message displayed due to a bottle connector cable failure message displayed due to a bottle connector cable failure [Symptom] " Toner cart. may be malfunctioning " message [A] may appear on the UI of the engine. [Cause] When the harness (bottle connector cable) between the DC controller PCB (J135) and the new/old bottle sensor interferes with the metal sheet [A] of DC controller PCB, no communication can be made with the new/old bottle sensor, resulting in the above...

  • Page 127: Jam (Main Unit)

    Jam (Main Unit) Copier Color | iR-ADV C3330/C3325/C3320 Series | 0107/0A07/010A/0A0A Jam code since harness is caught [Symptom] After the power is turned ON, 0A07/0A0A jam may occur, or during paper passage, 0107/010A jam may occur. -0107: First Delivery Sensor Delay jam (PS14) -0A07: First Delivery Sensor Power ON jam (PS14) -010A: Reverse Sensor Delay jam (PS12) -0A0A: Reverse Sensor Power ON jam (PS12)

  • Page 128: 0106/010B Jam Code Due To The Soiled Duplex Merging Roller

    Copier Color | iR-ADV C3330/C3325/C3320 Series | 0106/010B Jam Code due to the soiled duplex merging roller [Symptom] 0106 jam or 010B jam occurs. Or no paper leading edge margin may occur. 0106 : Fixingt Delivery Sensor Delay jam 010B : Pre-Registration Sensor Delay jam [Cause] Some preprinted paper such as preprinted postcard is coated with powder in order to prevent each paper from sticking.
  • Page 129 5) Clean duplex merging roller [1] of the duplex guide assembly with lint-free paper moistened with alcohol. [Note] When removing the duplex merging roller for cleaning, remove it from the shaft support by rotating it in the direction of the arrow and sliding it in the axial direction.
  • Page 130 7) Make a test copy, and check that a jam does not occur. If the symptom does not improve, check other causes.

  • Page 131: E514-0002/1C14 Jam Code Due To Incorrect Paper Width Of The Aligning Plate Of The Processing Tray Unit ( Inner Finisher_G1 )

    Copier Color | iR-ADV C3330/C3325/C3320 Series | E514-0002/1C14 Jam code due to incorrect paper width of the aligning plate of the processing tray unit ( Inner Finisher_G1 ) [Symptom] In the machines prior to the Countermeasure cut-in serial number in factory described below E514-0002 or 1C14 jam may occur during the time of copying.
  • Page 132 3) When the assist claw [1] that has completed the delivering operation goes back to the home position, printing paper [2] is caught at the back [a] of the assist claw, and its resistance has the motor step out to cause E514-0002 or 1C14 jam. <<...
  • Page 133 [Note] This operation stops the alignment plate at the alignment position +5.0mm. 3) Set one sheet of paper [1] in the processing tray unit, fit it to the edge [b] of the rear alignment plate [2], and then measure the gap [a] between the edge of the front alignment plate [3] and the paper with a scale.
  • Page 134 - 25 - 20 - 15 - 10 5) Copy 3 sets of 5 originals and confirm that no alignment failure occurs. In case alignment failure occurs again, adjusted width of the alignment plate may be improper. Please adjust it again from the step 1).
  • Page 135 [Countermeasure cut-in serial numbers in factory] [Adjustment of the width of alignment plate] Inner Finisher - G1 : QVA11209 [Replacement of stack tray wire] Inner Finisher - G1 : QVA12583...

  • Page 136: 020A Jam Cord Due To The Deformed 2Nd Delivery Upper Guide

    Copier Color | iR-ADV C3330/C3325/C3320 Series | 020A jam cord due to the deformed 2nd delivery upper guide [Symptom] In the machines prior to the Countermeasure cut-in serial number in factory described below 020A jam may occur. 020A : Reverse Sensor Stationary jam [Cause] The backup sheet metal [2] generally contacts with the 2nd delivery upper guide [1] to prevent deformation.
  • Page 137 After taking this countermeasure the reverse guide cover [1] may not open by its own weight. Prepare and replace with the new type reverse guide cover (FE3-1109-010) in the next step whose shape has been changed as a measure against the symptom so that it opens and closes with its own weight.
  • Page 138 iR-ADV C3330i EUR 230V QTF09555 QTF09724 iR-ADV C3325i EUR 230V QTS16938 QTS17295 iR-ADV C3320i EUR 230V QTT15975 QTT16262 iR-ADV C3320 EUR 230V QTU01192 QTU01192 iR-ADV C3330 IND 230V RJS00713 RJS00748 iR-ADV C3325 IND 230V RJU00673 RJU00673 iR-ADV C3320 IND 230V RJV02409 RJV02409 iR-ADV C3330 KR 220V...

  • Page 139: 0003 Jam Code Due To The Use Of Adf Under A High Temperature Environment

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Copier Color | iR-ADV C2230/C2225/C2220 Series | Copier Color | iR-ADV C5255/C5250/C5240/C5235 Series | 0003 jam code due to the use of ADF under a high temperature environment [Symptom] In the machines prior to the Countermeasure cut-in serial number in factory described below 0003 jam may occur when ADF is used under a high temperature environment.
  • Page 140 3) Remove the inner cover. - Screw 1 pc. - Claw 2 pcs. 4) Replace the empty sensor lever [1] with the new type. - Claw 2 pcs.
  • Page 141 5) Reassemble the parts in reverse order from the step 3). 6) Take a set of copy with 3 sheets of original placed in the ADF original tray, and check that the above mentioned symptom does not occur. [Service parts] Part Number Description FC9-4971-010...
  • Page 142 iR-ADV C3320 CN 220V G TYX00723 DADF-AQ1(INCH/AB) QUR16080 DADF-AQ1(A) QUS00563 iR-ADV C5200 Series Model Serial No. iR-ADV C5255 CN 220V JMF00932 iR-ADV C5250 CN 220V JMR01004 iR-ADV C5240 CN 220V JUA01358 iR-ADV C5235 CN 220V JWJ02391 iR-ADV C5240 120V JRA10033 iR-ADV C5235 120V JWH16897 iR-ADV C5240 120V G...

  • Page 143: Jam (Delivery Options)

    Jam (Delivery options) Copier Color | iR-ADV C3330/C3325/C3320 Series | Wrong stapling position or 1C14 jam after abnormal sound (rasping sound) due to improper tray guide position of main body (Inner Finisher-G1) [Symptom] During copying operation (set as 2 points stapling), abnormal sound (rasping sound) occurs and then wrong stapling position or 1C14 jam may occur.

  • Page 145: Adf Jam Caused By Flipped Roller Holder Sheet Or Paper Feed Sheet (Dadf-Aq1)

    Copier Color | iR-ADV C3330/C3325/C3320 Series | ADF jam caused by flipped roller holder sheet or paper feed sheet (DADF-AQ1) [Symptom] The original fed from ADF may get stuck to the roller holder sheet [1] or the paper feed sheet [2], resulting in a jam. Jam Code Sensor No.
  • Page 146 [Service work] When the above symptom occurs, prepare one new type large roller holder (FL0-2752-010) and two small roller holders (FL0-2751-010), and replace the old ones by following the procedure below. In addition, when installing the new type parts, the paper feed sheet is no longer needed.
  • Page 147 4) Replace the large roller holder [1] and the small roller holders [2] with the new types. 5) Remove the two large paper feed sheets [1] and two small paper feed sheets. Discard the removed sheets. If any glue residue is present after removing the sheets, clean it.
  • Page 148 6) Assemble the parts in the reverse order from the Step 3). 7) Place 5 sheets of originals on the ADF's original tray and make one set of copy to make sure that the above symptom does not occur. [Service parts] Part Number Description FL0-2751-000...
  • Page 149 iR-ADV C33125K KR 220V QUK06152 iR-ADV C3320 KR 220V QUL03405 iR-ADV C3330I LTN 230V RJQ00722 iR-ADV C3325I LTN 230V RJR00758 iR-ADV C3330 TW 120V QUM00537 iR-ADV C3325 TW 120V QUN00522 iR-ADV C3320 TW 120V QUP00616 iR-ADV C3330I 120V QTV08698 iR-ADV C3325I 120V QTW12182 iR-ADV C3330I 120V G QTX00567...

  • Page 150: Error Code

    Error Code Copier Color | iR-ADV C3330/C3325/C3320 Series | Measure against E025-0x10 / E025-0x688 occurrences [Symptom] E025-0x10 / E025-0x68 may occur during the installation or the operation of device. -E025-0x10: Bottle Motor error (x=1: Y, 2: M, 3: C, 4: Bk) -E025-0x68: No toner detection error (x=1: Y, 2: M, 3: C, 4: Bk) [Cause] There are some causes.
  • Page 151 A-4) Reassemble the part in reverse order of Step A-2). A-5) Perform the action which caused the symptom to confirm if the symptom does not occur any more. B) Check the attaching states of Toner supply sensor and Sensor flag. B-1) Remove the First Delivery Tray referring [Removing the Bottle Drive Unit].
  • Page 152 C-3) Reassemble the part in reverse order of Step C-1). C-4) Perform the action which caused the symptom to confirm if the symptom does not occur any more. If the lock levers do not slide (are unlocked), perform another measure. D) Check if the slider of Bottle Drive Unit does not come off.
  • Page 153 D-5) Reassemble the part in reverse order of Step D-1). D-6) Perform the action which caused the symptom to confirm if the symptom does not occur any more.

  • Page 154: E009-0000/0001,E021-0X20 Since Harness Is Caught

    Copier Color | iR-ADV C3330/C3325/C3320 Series | E009-0000/0001,E021-0x20 since harness is caught [Symptom] E009-0000/0001 or E021-0x20 may occur. -E009-0000: Fixing pressure timeout error -E009-0001: Fixing disengagement timeout error -E021-0x20: Developing Screw rotation detection error (x=1:Y, 2:M, 3:C, 4:Bk) [Cause] If the harness between First Delivery Unit and DC Controller PCB is set protruding from guide [a], the harness interferes with the plate edge of the main unit frame, its coating may be damaged, and may cause short-circuit.

  • Page 155: E025-0X10 Due To The Coming Off Of The Arm Of The Lock Assembly Of The Toner Bottle Drive Unit

    Copier Color | iR-ADV C3330/C3325/C3320 Series | E025-0x10 due to the coming off of the arm of the lock assembly of the toner bottle drive unit [Symptom] In the machines prior to the Countermeasure cut-in serial number in factory described below E025-0x10 may occur. - E025-0x10 : Bottle Motor error (x : 1=Y, 2=M, 3=C, 4=Bk) [Cause] When the front door is open, the toner bottle is locked in order not to rotate.
  • Page 156 iR-ADV C3320 AS 230V QUC02768 iR-ADV C3330 CN 220V QUE00822 iR-ADV C3325 CN 220V QUF00958 iR-ADV C3320 CN 220V QUG02143 iR-ADV C3320L CN 220V QUH02367 iR-ADV C3330 CN 220V G TYT00502 iR-ADV C3325 CN 220V G TYV00501 iR-ADV C3320 CN 220V G TYX00509 iR-ADV C3330i EUR 230V QTF06129...

  • Page 157: E280-000X, E302-000X, E315-0Xxx, E732-0010 And E270-000X Caused By The Fault Of Cable, Flat

    Copier Color | iR-ADV C3330/C3325/C3320 Series | E280-000x, E302-000x, E315-0xxx, E732-0010 and E270-000x caused by the fault of cable, flat [Symptom] In the machines prior to the Countermeasure cut-in serial number in factory described below Measure against E280-000x, E302-000x, E315-0xxx, E732-0010 and E270-000x. - E280-0001: Scanner Unit communication error.
  • Page 158 [2] due to transportation vibration and their state may become [C] condition which has no contact of the terminals. This results in the abovementioned symptom. 2. The above symptom occurs when the flat cable is broken due to burr on the scanner unit or the flat cable being attached diagonally.
  • Page 159 a-3) Loosen the screw [1] and slide the sheet metal [2] in the direction of the arrow [a] to loosen the tensioner of the timing belt [3]. It is easier to perform the steps onwards by temporarily attaching the screw [1] while the tensioner is loosened. a-4) Hold the scanner unit with left hand as shown in the photo below.
  • Page 160 b) Replace the flat cable b-1) Remove the flat cable. Take out the new type flat cable [1] from the flat cable set (FM1-U015-000) and attach it to the reader of the main body. [Note] The areas marked [a] are the most sensitive areas against damage. When removing/installing the flat cable, work with caution for both front and back sides.
  • Page 161 b-3) Remove the liner of double-side sheet [a] of the flat cable and then align the cable to the left side guide to attach on the scanner unit. [Note] Make sure to attach the flat cable in the state of aligning it to the left side guide. b-4) Slide the cable retaining sheet under the 4 guide claws [1] to place it as shown in the following photos.
  • Page 162 c-1) Move the timing belt [2] to the rear with flat head screwdriver [1], etc. to have it apart from the reader shaft [3] for better workability. c-2) While paying attention not to stretch the flat cable, lift the scanner unit with left hand. c-3) Of the 2 timing belts running parallel to the shaft, hold the one located in front [1] with right hand and attach it to the mounting groove [a] on the scanner bushing.
  • Page 163 c-6) If the slip sheet [2] is not attached to the FFC guide sheet [1], prepare and attach the slip sheet (FL1-4605-000) [2] along the following reference lines. When attaching the sheet, place the scanner unit to the right side from the center. - Reference line for attaching [a]: Align the slip sheet with the left side of the flame.
  • Page 164 [Note] The FFC guide sheet (light blue) [1] is attached on the black FFC guide sheet in the same shape. If the FFC guide sheet (light blue) is not attached, position the flat cable in parallel to the black FFC guide sheet just like the above and press while making sure it does not become diagonal.
  • Page 165 c-11) Confirm that the difference between distances [A] and [B] measured at Step c-10) is within 1mm. c-12) Attach the copyboard glass. [Service parts] Part Number Description Q'ty Fig.No. FM1-H103-010 FLAT CABLE SET 1 -> 0 FM1-U015-000 FLAT CABLE SET 0 ->...
  • Page 166 Model Serial number iR-ADV C3325 TW 120V QUN00506 iR-ADV C3320 TW 120V QUP00556 iR-ADV C3330i US 120V QTV07256 iR-ADV C3325i US 120V QTW09703 iR-ADV C3330i US 120V G QTX00546 < Factory measure 2* > *To improve the connectivity, the width of conductors for the flat cable is widen. Model Serial number iR-ADV C3330 230V...

  • Page 167: E516/E577/E537 And 1200 Jam Codes Due To The Clutch Locking Within The Paddle Drive Assembly (Inner Finisher-G1)

    Copier Color | iR-ADV C3330/C3325/C3320 Series | E516/E577/E537 and 1200 jam codes due to the clutch locking within the paddle drive assembly (Inner Finisher-G1) [Symptom] In the machines prior to the Countermeasure cut-in serial number in factory described below During a print operation where more than one sheet is specified to be printed, the paper feed retainer [1] may gradually lifts up and an error or an early arrival jam may be induced.
  • Page 168 [Service work] Apply quick-drying grease on the whole clutch and assign the paddle drive assembly (FM1-C426-000) as a new spare part on which the frictional-resistance is reduced. If the symptom has occurred, prepare and replace with the paddle drive assembly (FM1-C426-000) following the procedure below. Mind that the following procedure starts from the point after removing the Inner Finisher from the copier main device.
  • Page 169 4) Hold the timing belt at the bottom side and move it in the direction of the arrow to move the staple unit to the rear side. [Reference] Move the staple unit to a position inside the plate. 5) Remove the cable guide 5-1) Remove the interlock cable [1] from the cable guide [2].
  • Page 170 5-2) Remove the 2 screws [2] that is fixing the cable guide [1]. 5-3) Disconnect the 2 connectors [1] connected to the motor assembly.
  • Page 171 5-4) Lift the left side of the cable guide [1] to release the claw [2] on the left side. 5-5) Release the 2 claws [1] and the boss [2] on the right side of the cable guide to remove the cable guide. 5-6) Disconnect the 2 connectors [1].
  • Page 172 6) Replace the paddle drive assembly 6-1) Remove the E-ring [1] shown in the photo to remove the bushing [2]. [Points to note] Mind the claws [3] of the photo-interrupter during the work to avoid hit the claws and the photo-interrupter comes off.
  • Page 173 6-3) Remove the screw [1]. 6-4) Move the paddle drive assembly [1] in the direction of the arrow and remove it together with the timing belt [2]. 6-5) Prepare the new paddle drive assembly (FM1-C426-000).
  • Page 174 [Points to note] The bushing of the new paddle drive assembly may be not seated properly. In that case, reseat the bushing in the correct place. 6-6) Set the timing belt [1] behind the 18T pulley [2] shown in the photo. 6-7) Insert the molded shaft[3] inside the cam [4] while keeping the shaft [1] of the paddle drive assembly so that the shaft fits into the hole [2] of the plate.
  • Page 175 6-8) While performing the work in the step 6-7), match the position of the shaft [1] to that of the hole [2] of the paddle drive assembly and then fit there. 7) Reassemble the part s in reverse order from the step 6-3). [Service parts] FM1-C426-000 Paddle drive assembly [Countermeasure cut-in serial numbers in factory]...
  • Page 176 Inner Finisher_G1 EX QVA13172...

  • Page 177: E280-0002/E302-0001 Due To The Disconnection Of Flat Cable In The Inside Scanner Of Main Body

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Copier Color | iR-ADV C5255/C5250/C5240/C5235 Series | Copier Color | iR-ADV C2230/C2225/C2220 Series | Copier Color | iR-ADV C2030/C2025/C2020 Series | E280-0002/E302-0001 due to the disconnection of flat cable in the inside scanner of main body [Symptom] In the machines prior to the Countermeasure cut-in serial number in factory described below E280-0002 or E302-0001 may occur.
  • Page 178 [Service work] When the symptom occurs, prepare the new type friction sheet (FL0-3218-010) and attach it to the place where the reader frame and the flat cable come in contact by following the steps stated below. 1) Remove copyboard glass, and slide scanner unit [1] to the right. 2) Peel the release paper [a] off the friction sheet [2] until about 30 mm from the tip (side where the slip sheet is attached to).
  • Page 179 4) Peel off all the release paper slowly and attach the friction sheet to the black sheet so that the black sheet is covered. Pease make sure that the both edges of the friction sheet and the black sheet contact as exactly as possible. 5) Peel off blue protective sheet [d] of the friction sheet.
  • Page 180 Model Serial No. iR-ADV C5255 UL 120V JME20322 iR-ADV C5250 UL 120V JMQ28378 iR-ADV C5240 UL 120V JRA10033 iR-ADV C5235 UL 120V JWH16897 iR-ADV C5240A UL 120V RRD15512 iR-ADV C5235A UL 120V RRB27893 iR-ADV C5255 CN 220V JMF00882 iR-ADV C5250 CN 220V JMR00978 iR-ADV C5240 CN 220V JUA01297...

  • Page 181: E302-0001 Due To Soiling On The Mirror In The Scanner Unit

    Copier Color | iR-ADV C3330/C3325/C3320 Series | E302-0001 due to soiling on the mirror in the scanner unit [Symptom] E302-0001 may occur. - E302-0001 : Shading error.( An error in the shading value was detected at white shading.) [Cause] Soiling on the mirror in the scanner unit. [Service work] When the above symptom occurs, follow the steps and clean the mirror in the scanner unit.
  • Page 182 [Note] While performing this work, be sure to keep the flat cable loose as shown in the photo [A] at all times. Keeping the flat cable stretched out as shown in the photo [B] may cause damage to the flat cable. 5) Place the scanner unit [1] in parallel to the reader shaft [3] as shown in the photo below.
  • Page 183 7) Remove the LED unit [a] from the scanner unit. 8) The figure below is the section view of the scanner unit with the LED unit removed. Mirrors are available from [1] to [5], but the error only occurs on the mirrors from [1] to [4]. Clean the side [a] of the mirrors from [1] to [4]. It is recommended to clean them in the order from [1] to [4].
  • Page 184 10) By moving the lint-free papers in one direction from one end of the mirror to the other end, clean the mirror in one wipe. [Note] When cleaning the mirror, do not do the following as it may cause uneven cleaning. - Start wiping the mirror somewhere in middle in longitudinal direction.

  • Page 185: Points To Note When Replacing Timing Belt Set Of The Operation Tray Assembly (Staple/Booklet Finisher-C1/J1/M1/T1/U1)

    Copier Color | iR-ADV C2230/C2225/C2220 Series | Copier Color | iR-ADV C3330/C3325/C3320 Series | Copier Color | iR-ADV C5051/C5045/C5035/C5030 Series | Copier Color | iR-ADV C5255/C5250/C5240/C5235 Series | Copier Color | imagePRESS C800/C700/C60 Series | Copier Color | imagePRESS C850/C750/C650 Series | Points to note when replacing timing belt set of the operation tray assembly (Staple/Booklet Finisher-C1/J1/M1/T1/U1) [Detail]...
  • Page 186 3) Remove the 5 connectors [1] on the underside of the operation tray assembly. 4) Remove the 1 screw [1] located in the direction of the leading edge of the operation tray assembly, and remove the sensor mount [2].
  • Page 187 5) Remove the 2 connectors [1] of the sensor mount. 6) Remove the 3 screws [1] on the underside of the operation tray assembly, and remove the cable guide (including cables) [2].
  • Page 188 7) Remove the 2 screws [1] on the underside of the operation tray assembly, and remove the back end assist motor unit [2]. 8) Remove the 1 screw [1] located in the direction of the trailing edge of the operation tray assembly. 9) Remove the 3 screws [1] on the underside of the operation tray assembly, and remove the guide assembly [2].
  • Page 189 10) Remove the 1 screw [1] near the center of the guide assembly, and remove the back end assist unit [2]. [Reference] If the screw [1] is hidden behind the back end assist plate [3], slide the belt, move the back end assist plate, and remove the screw.
  • Page 190 12) Pull the operation tray cover [1] in the arrow direction to remove. 13) Remove the clip [1] and the E-ring [2] from the back end assist unit, and replace the timing belt [3] with the new type. [Attention] Be careful not to lose the torsion spring [4]. 14) Put each shaft through the back end assist unit, and attach the clip [1] and a new E-ring (XD2-1100-402) [2].
  • Page 191 15) Attach the operation tray cover. 16) Attach the new-type back end assist button and the back end assist plate to the back end assist unit. 17) Attach the parts by reversing the procedure from the step 10). [Service parts] Part Number Description Q'ty...

  • Page 192: Specifications-Related

    Specifications-Related Copier Color | iR-ADV C3330/C3325/C3320 Series | " Set the paper guide indicated by arrows again, or check Paper Size Group for Auto Recognition in Drawer under Settings/ Registration " message displayed even when paper is loaded due to disconnection of the connector. [Symptom] "...
  • Page 193 2) Check the connection of the J606 connector of the cassette pedestal driver PCB. If no connector is disconnected, check other factors (disconnection of cable and sensor etc.) 3) Attach the cassette cover (rear) with the 2 screws. 4) Start the main body and, please confirm that a symptom does not occur. If the symptom does not improve, then check other factors.

  • Page 194: Method For Releasing Limited Function Of "Staple-Free Staple" Mode

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Method for releasing limited function of "Staple-free Staple" mode [Symptom] In case of jam occurrence caused by failure etc. while using "Staple-free Staple" mode, if jam codes shown below occurs two times in a row, it automatically enters limited function mode. Once it enters limited function mode, "Staple-free Staple" mode can never be used unless the limited function mode is released.
  • Page 195 - While the staple-free staple mode is limited, staple mode can be used. - In case staple mode is used in the limited function mode, staple-free staple mode cannot be used if the failure caused by the reasons other than staple-free staple mode. [cause] ‐...

  • Page 196: Writing Down The Adjustment Values Of The Controller Pcb Assembly On The Service Label(Inner Finisher-G1)

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Writing down the adjustment values of the controller PCB assembly on the service label(Inner Finisher-G1) [Symptom] When replacing the controller PCB assembly in Inner Finisher-G1, the adjustment values need to be readjusted to the values saved on the previous PCB.
  • Page 197 Inner Finisher-G1 EX QVA10470...

  • Page 198: Points To Note When Attaching The I/F Cable. (Machine And Dadf-Aq1)

    Copier Color | iR-ADV C3330/C3325/C3320 Series | Points to note when attaching the I/F cable. (Machine and DADF- AQ1) [Details] In the main body and ADF with a serial number later than those described in the countermeasure cut-in serial numbers in factory bellow, the I/F cable connecting the ADF and the reader has been changed to new type.
  • Page 199 3) Detach the cover [1] of reader. - two screws 4) Remove the old type I/F cable on the reader side. - one screw - two connectors 5) Pass the ground wire of the new type I/F cable [1] through the cable guide [2] and then fix the ground wire with a screw. - one screw [Attention] Place the ground wire within the position [a] to prevent a pinched wire.
  • Page 200 7) Attach the parts in the reverse order from Step 3). [Service parts] Part Number Description Q'ty Fig.No. FM1-G895-000 I/F cable 1->0 FM1-X980-000 I/F cable 0->1 [Countermeasure cut-in serial numbers in factory] Model Serial No. iR-ADV C3330I EUR 230V QTF17170 iR-ADV C3330I 120V QTV11271 iR-ADV C3330I 120V G...

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