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Dell Inspiron 14 5445 Owner's Manual
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Dell Inspiron 14 5445 Owner's Manual

Dell Inspiron 14 5445 Owner's Manual

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Inspiron 14 5445
Owner's Manual
Regulatory Model: P185G
Regulatory Type: P185G003
April 2024
Rev. A02

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Summary of Contents for Dell Inspiron 14 5445

  • Page 1 Inspiron 14 5445 Owner's Manual Regulatory Model: P185G Regulatory Type: P185G003 April 2024 Rev. A02...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2024 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Views of Inspiron 14 5445..................... 7 Right......................................7 Left......................................7 Top......................................8 Front....................................... 9 Bottom....................................10 Service Tag...................................11 Chapter 2: Set up your Inspiron 14 5445..................12 Chapter 3: Specifications of Inspiron 14 5445................14 Dimensions and weight..............................14 Processor..................................... 14 Chipset....................................
  • Page 4 After working inside your computer........................30 BitLocker..................................30 Recommended tools................................. 30 Screw list.....................................30 Major components of Inspiron 14 5445........................31 Chapter 5: Removing and installing Customer Replaceable Units (CRUs)........34 Base cover..................................34 Removing the base cover (for computers shipped with a plastic chassis)...........34 Installing the base cover (for computers shipped with a plastic chassis).............
  • Page 5 I/O board..................................... 77 Removing the I/O board ............................77 Installing the I/O board ............................. 79 Power button..................................80 Removing the power button ............................80 Installing the power button ............................81 Power button with optional fingerprint reader......................82 Removing the power button with optional fingerprint reader .................82 Installing the power button with optional fingerprint reader ................83 Display assembly................................84 Removing the display assembly ..........................
  • Page 6 Chapter 9: Troubleshooting....................... 134 Handling swollen rechargeable Li-ion batteries......................134 Locate the Service Tag or Express Service Code of your Dell computer ............134 Dell SupportAssist Pre-boot System Performance Check diagnostics.............. 135 Running the SupportAssist Pre-Boot System Performance Check.............. 135 Built-in self-test (BIST)..............................135...

  • Page 7: Chapter 1: Views Of Inspiron 14 5445

    Views of Inspiron 14 5445 Right Figure 1. Right view 1. SD-card slot Reads from and writes to the SD card. The computer supports the following card types: ● Secure Digital (SD) ● Secure Digital High Capacity (SDHC) ● Secure Digital Extended Capacity (SDXC) 2.

  • Page 8: Top

    Slide the privacy shutter to cover the camera lens and protect your privacy when the camera is not in use. 2. Power button with optional fingerprint reader Press to turn on the computer if it is turned off, in sleep state, or in hibernate state. Views of Inspiron 14 5445...

  • Page 9: Front

    Move your finger on the touchpad to move the mouse pointer. Tap to left-click and two fingers tap to right-click. Front Figure 5. Front view 1. Left microphone Provides digital sound input for audio recording, voice calls, and so on. 2. Privacy shutter (only for computers shipped with an aluminum chassis) Views of Inspiron 14 5445...

  • Page 10: Bottom

    1. Right speaker Provides audio output. 2. Service Tag label The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information. 3. Air vents Air vents provide ventilation for your computer. Clogged air vents can cause overheating and can affect your computer's performance and potentially cause hardware issues.

  • Page 11: Service Tag

    4. Left speaker Provides audio output. Service Tag The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information. Figure 7. Service Tag Views of Inspiron 14 5445...

  • Page 12: Chapter 2: Set Up Your Inspiron 14 5445

    2. Finish the Windows setup. Follow the on-screen instructions to complete the setup. When setting up, Dell Technologies recommends that you: ● Connect to a network for Windows updates.
  • Page 13 This software delivers intelligent features that automatically fine-tune your computer for the best possible audio, power, and performance. Get the most out of your Dell device with intelligent, personalized technology from MyDell. Following are the key features of MyDell: ●...

  • Page 14: Chapter 3: Specifications Of Inspiron 14 5445

    ● Maximum: 1.59 kg (3.51 lb) depends on the configuration ordered and manufacturing variability. Processor The following table lists the details of the processors that are supported for your Inspiron 14 5445. Table 4. Processor  Description Option one Option two...

  • Page 15: Chipset

    Chipset The following table lists the details of the chipset that is supported for your Inspiron 14 5445. Table 5. Chipset  Description Values Chipset Integrated with the processor Processor AMD Ryzen 5 8540U/7 8840U/7 8840HS DRAM bus width 128-bit Flash EPROM...

  • Page 16: External Ports

    M.2 cards, search in the Knowledge Base Resource at Dell Support Site. Wireless module The following table lists the Wireless Local Area Network (WLAN) module that is supported on your Inspiron 14 5445. Table 9. Wireless module specifications  Description Values Model number...

  • Page 17: Audio

    ● Aluminum chassis: Digital-array microphones Storage This section lists the storage options on your Inspiron 14 5445. Your Inspiron 14 5445 supports one M.2 2230 solid-state drive. The M.2 2230 solid-state drive is the primary storage drive of your computer. Table 11. Storage specifications ...

  • Page 18: Media-Card Reader

    Media-card reader The following table lists the media cards that are supported on your Inspiron 14 5445. Table 12. Media-card reader specifications  Description Values Media-card type One SD-card 3.0 slot Media-cards supported ● Secure Digital (SD) ● Secure Digital High Capacity (SDHC) ●...
  • Page 19 + Left arrow Move cursor to the beginning of the document fn + Right arrow Move cursor to the end of the document fn + Up arrow Move cursor to the top of the page Specifications of Inspiron 14 5445...

  • Page 20: Camera

    + Power button Boot directly to e-Diags Diagnostics fn + Copilot Open the application menu Camera The following table lists the camera specifications of your Inspiron 14 5445. Table 16. Camera specifications  Description Plastic chassis Aluminum chassis Number of cameras...

  • Page 21: Power Adapter

    Power adapter The following table lists the power adapter specifications of your Inspiron 14 5445. Table 18. Power adapter specifications  Description Values Type 65 W Connector dimensions: External diameter 4.50 mm (0.18 in.) Internal diameter 2.90 mm (0.11 in.) Power-adapter dimensions: Height 28 mm (1.10 in.)
  • Page 22 0% to 80% RSOC is from 0% to 80% RSOC is 0% to 80% RSOC is 1 hour; 1 hour; charge time from 1 hour; charge time from Specifications of Inspiron 14 5445...

  • Page 23: Display

    If your battery charge is depleted, connect the power adapter, turn on your computer, and then restart your computer to reduce the power consumption. Display The following table lists the display specifications of your Inspiron 14 5445. Table 20. Display specifications  Description...

  • Page 24: Fingerprint Reader (Optional)

    Anti-glare vs glossy finish Anti-glare Anti-glare Fingerprint reader (optional) The following table lists the specifications of the optional fingerprint reader of your Inspiron 14 5445. NOTE: The fingerprint reader is located on the power button. Table 21. Fingerprint reader specifications ...

  • Page 25: Dell Support Policy

    ComfortView mode can be enabled and configured using the Dell CinemaColor application. ComfortView mode complies with TÜV Rheinland's requirement for low blue light software solution displays. Low blue light: Dell ComfortView software technology reduces harmful blue light emissions to make extended screen time easy on your eyes.
  • Page 26 ● Look away from your display, and gaze at a distant object at 20 ft (609.60 cm) away for at least 20 seconds during each break. ● Take an extended break for 20 minutes every two hours. Specifications of Inspiron 14 5445...

  • Page 27: Chapter 4: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at Dell Regulatory Compliance Home Page.

  • Page 28: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 29: Esd Field Service Kit

    It is recommended to always use the traditional wired ESD grounding wrist strap and protective anti-static mat when servicing Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while performing service and use anti-static bags for transporting sensitive components.

  • Page 30: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. After working inside your computer About this task CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.

  • Page 31: Major Components Of Inspiron 14 5445

    M2.5x4 Display hinges M2.5x2.5 USB Type-C bracket M2x4 ● Plastic chassis: 3 ● Aluminum chassis: 2 System board M2x1.8 Major components of Inspiron 14 5445 The following image shows the major components of Inspiron 14 5445. Working inside your computer...
  • Page 32 Figure 9. Major components of your Inspiron 14 5445 1. Base cover 2. Battery 3. Heat sink 4. Memory module 5. System board 6. Speakers 7. Touchpad 8. Palm-rest and keyboard assembly 9. Display assembly 10. Power button with optional fingerprint reader 11.
  • Page 33 NOTE: Dell Technologies provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Working inside your computer...

  • Page 34: Chapter 5: Removing And Installing Customer Replaceable Units (Crus)

    Removing and installing Customer Replaceable Units (CRUs) The replaceable components in this chapter are Customer Replaceable Units (CRUs). CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions and replacement procedures. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Base cover Removing the base cover (for computers shipped with a plastic chassis)
  • Page 35 Figure 10. Removing the base cover Removing and installing Customer Replaceable Units (CRUs)
  • Page 36 Figure 11. Removing the base cover Figure 12. Disconnecting the battery cable Removing and installing Customer Replaceable Units (CRUs)

  • Page 37: Installing The Base Cover (For Computers Shipped With A Plastic Chassis)

    Figure 13. Pressing the power button to drain flea power Steps 1. Remove the six screws (M2x4) and loosen the two captive screws that secure the base cover to the palm-rest and keyboard assembly. 2. Using a plastic scribe, pry open the base cover starting from the recesses, which are located in the U-shaped indents at the top edge of the base cover, near the hinges.
  • Page 38 Figure 14. Connecting the battery cable Figure 15. Installing the base cover Removing and installing Customer Replaceable Units (CRUs)

  • Page 39: Removing The Base Cover (For Computers Shipped With An Aluminum Chassis)

    Figure 16. Installing the base cover Steps 1. Connect the battery cable to the connector (BATT1) on the system board. 2. Place the base cover on top of the palm-rest and keyboard assembly. 3. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and snap the base cover latches into place.
  • Page 40 Figure 17. Removing the base cover Removing and installing Customer Replaceable Units (CRUs)
  • Page 41 Figure 18. Removing the base cover Figure 19. Disconnecting the battery cable Removing and installing Customer Replaceable Units (CRUs)

  • Page 42: Installing The Base Cover (For Computers Shipped With An Aluminum Chassis)

    Figure 20. Pressing the power button to drain flea power Steps 1. Remove the five screws (M2x4) and loosen the two captive screws that secure the base cover to the palm-rest and keyboard assembly. 2. Using a plastic scribe, pry open the base cover starting from the recesses, which are located in the U-shaped indents at the top edge of the base cover, near the hinges.
  • Page 43 Figure 21. Connecting the battery cable Figure 22. Installing the base cover Removing and installing Customer Replaceable Units (CRUs)

  • Page 44: Memory Module

    Figure 23. Installing the base cover Steps 1. Connect the battery cable to the connector (BATT1) on the system board. 2. Place the base cover on top of the palm-rest and keyboard assembly. 3. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and snap the base cover latches into place.

  • Page 45: Installing The Memory Module

    Figure 24. Removing the memory module Steps 1. Lift the Mylar sheet to access the memory module. NOTE: This step applies only to computers shipped with an aluminum chassis. 2. Gently pull the memory-module retention clips away from the memory module until the memory module pops-up. 3.
  • Page 46 About this task The following images indicate the location of the memory module and provide a visual representation of the installation procedure. Figure 25. Installing the memory module Steps 1. Lift the Mylar sheet to access the memory-module connector. NOTE: This step applies only to computers shipped with an aluminum chassis.

  • Page 47: Solid-State Drive

    5. Repeat steps 1 to 4 to install the second memory module, if applicable. Next steps 1. Install the base cover (plastic chassis) or the base cover (aluminum chassis), whichever is applicable. 2. Follow the procedure in After working inside your computer.

  • Page 48: Installing The Solid-State Drive

    Installing the solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: If you are replacing the solid-state drive with a new solid-state drive, use the existing mounting bracket to install the latter.

  • Page 49: Wireless Card

    Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover (plastic chassis) or the base cover (aluminum chassis), whichever is applicable. About this task The following images indicate the location of the wireless card and provide a visual representation of the removal procedure. Figure 28.

  • Page 50: Installing The Wireless Card

    Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the wireless card and provide a visual representation of the installation procedure. Figure 29.

  • Page 51: Fan

    6. Replace the screw (M2x3) to secure the wireless card and the wireless-card bracket to the system board. Next steps 1. Install the base cover (plastic chassis) or the base cover (aluminum chassis), whichever is applicable. 2. Follow the procedure in After working inside your computer.

  • Page 52: Installing The Fan

    Installing the fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the fan and provides a visual representation of the installation procedure. Figure 31.

  • Page 53: Chapter 6: Removing And Installing Field Replaceable Units (Frus)

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a rechargeable Li-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See Contact Support at Dell Support Site.

  • Page 54: Installing The 3-Cell Battery

    Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover (plastic chassis) or the base cover (aluminum chassis), whichever is applicable. About this task The following image indicates the location of the 3-cell battery and provides a visual representation of the removal procedure. Figure 32.

  • Page 55: Removing The 4-Cell Battery

    Figure 33. Installing the 3-cell battery Steps 1. Place the 3-cell battery, along with the battery cable, in the slot on the palm-rest and keyboard assembly. 2. Align the screw holes on the 3-cell battery with the screw holes on the palm-rest and keyboard assembly. 3.

  • Page 56: Installing The 4-Cell Battery

    Figure 34. Removing the 4-cell battery Steps 1. Remove the five screws (M2x3) that secure the 4-cell battery to the palm-rest and keyboard assembly. 2. Lift the 4-cell battery, along with the battery cable, off the palm-rest and keyboard assembly. Installing the 4-cell battery CAUTION: The information in this installation section is intended for authorized service technicians only.

  • Page 57: Disconnecting The Battery Cable

    Figure 35. Installing the 4-cell battery Steps 1. Place the 4-cell battery, along with the battery cable, in the slot on the palm-rest and keyboard assembly. 2. Align the screw holes on the 4-cell battery with the screw holes on the palm-rest and keyboard assembly. 3.

  • Page 58: Connecting The Battery Cable

    Figure 36. Disconnecting the battery cable Steps 1. Remove the battery cable from the routing guides on the battery. 2. Lift the latch away from the connector. Disconnect the battery cable by pulling it upwards and away from the connector. CAUTION: Do not pull the battery cable to disconnect it from the battery, it may damage the battery or the battery cable.

  • Page 59: Heat Sink

    Figure 37. Connecting the battery cable Steps 1. Connect the battery cable to the connector on the battery and slide the latch closed to lock the cable in place. 2. Route the battery cable through the routing guides on the battery. Next steps 1.
  • Page 60 Figure 38. Removing the heat sink (for computers shipped with AMD Ryzen 5 8540U or AMD Ryzen 7 8840U processor) Removing and installing Field Replaceable Units (FRUs)

  • Page 61: Installing The Heat Sink

    Figure 39. Removing the heat sink (for computers shipped with AMD Ryzen 7 8840HS processor) Steps 1. In reverse sequential order (4 > 3 > 2 > 1), loosen the four captive screws that secure the heat sink to the system board. The screw numbers are etched on the heat sink.
  • Page 62 Figure 40. Installing the heat sink (for computers shipped with AMD Ryzen 5 8540U or AMD Ryzen 7 8840U processor) Removing and installing Field Replaceable Units (FRUs)

  • Page 63: Speakers

    Figure 41. Installing the heat sink (for computers shipped with AMD Ryzen 7 8840HS processor) Steps 1. Place the heat sink on the system board. 2. Align the screw holes on the heat sink with the screw holes on the system board. 3.
  • Page 64 About this task NOTE: For computers shipped with an aluminum chassis, the wireless-card antennas are attached to the speakers as an assembly and cannot be separated for individual replacement. Services will replace the speakers and the wireless antennas as an assembly part. The following images indicate the location of the speakers and provide a visual representation of the removal procedure.

  • Page 65: Installing The Speakers

    Figure 43. Removing the speakers (for computers shipped with a 4-cell battery) Steps 1. Lift the latch and disconnect the touchpad cable from the connector (TP1) on the system board. 2. Lift the latch and disconnect the keyboard cable from the connector (KB1) on the system board. NOTE: This step applies only to computers shipped with a 3-cell battery.
  • Page 66 Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: If the rubber grommets are pushed out when removing the speakers, push them back in before replacing the speakers. The following images indicate the location of the speakers and provide a visual representation of the installation procedure. Figure 44.
  • Page 67 Figure 45. Installing the speakers (for computers shipped with a 4-cell battery) Steps 1. Thread the rubber grommets through the alignment posts to place the left and right speakers on the palm-rest and keyboard assembly. NOTE: Ensure that the rubber grommets on the speakers are threaded through the alignment posts and the four rubber grommets are seated into the slot and installed on the speakers properly.

  • Page 68: Touchpad

    3. Install the base cover (plastic chassis) or the base cover (aluminum chassis), whichever is applicable. 4. Follow the procedure in After working inside your computer. Touchpad Removing the touchpad CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1.

  • Page 69: Installing The Touchpad

    Figure 47. Removing the touchpad (for computers shipped with an aluminum chassis) Steps 1. Open the latch and disconnect the touchpad cable from the connector (TP1) on the system board. 2. Open the latch and disconnect the touchpad cable from the connector on the touchpad. 3.
  • Page 70 About this task The following images indicate the location of the touchpad and provide a visual representation of the installation procedure. Figure 48. Installing the touchpad (for computers shipped with a plastic chassis) Removing and installing Field Replaceable Units (FRUs)
  • Page 71 Figure 49. Installing the touchpad (for computers shipped with an aluminum chassis) Steps 1. Align and place the touchpad in the slot on the palm-rest and keyboard assembly. 2. Align the screw holes on the touchpad with the screw holes on the palm-rest and keyboard assembly. 3.

  • Page 72: Power-Adapter Port

    Power-adapter port Removing the power-adapter port CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover (plastic chassis) or the base cover (aluminum chassis), whichever is applicable.

  • Page 73: Installing The Power-Adapter Port

    Figure 51. Removing the power-adapter port (for computers shipped with an aluminum chassis) Steps 1. Remove the two screws (M2.5x4) that secure the right display hinge to the system board and the palm-rest and keyboard assembly. 2. Using a plastic scribe, lift the right display hinge to an angle of 90 degrees from the palm-rest and keyboard assembly to access the power-adapter port.
  • Page 74 Figure 52. Installing the power-adapter port (for computers shipped with a plastic chassis) Removing and installing Field Replaceable Units (FRUs)

  • Page 75: I/O-Board Cable

    Figure 53. Installing the power-adapter port (for computers shipped with an aluminum chassis) Steps 1. Align and place the power-adapter port in the slot on the palm-rest and keyboard assembly. 2. Route the power-adapter port cable through the routing guide on the palm-rest and keyboard assembly. 3.

  • Page 76: Installing The I/O-Board Cable

    About this task The following image indicates the location of the I/O-board cable and provides a visual representation of the removal procedure. Figure 54. Removing the I/O-board cable Steps 1. Open the latch and disconnect the I/O-board cable from the connector (IOBD1) on the system board. 2.

  • Page 77: I/O Board

    Figure 55. Installing the I/O-board cable Steps 1. Place the I/O-board cable on the palm-rest and keyboard assembly. NOTE: For computers shipped with a plastic chassis, carefully slide the I/O-board cable underneath the wireless- antenna cables to place the I/O-board cable on the palm-rest and keyboard assembly. 2.
  • Page 78 2. Remove the base cover (plastic chassis) or the base cover (aluminum chassis), whichever is applicable. 3. Remove the fan. About this task The following images indicate the location of the I/O board and provide a visual representation of the removal procedure. Figure 56.

  • Page 79: Installing The I/O Board

    5. Remove the two screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. 6. Carefully slide and remove the I/O board at an angle, from the palm-rest and keyboard assembly, to clear the ports from the port slots.

  • Page 80: Power Button

    Steps 1. Align the ports on the I/O board with the port slots and place the I/O board on the palm-rest and keyboard assembly. 2. Align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly. 3.

  • Page 81: Installing The Power Button

    Figure 58. Removing the power button Steps 1. Remove the screw (M2x3) that secures the power button to the palm-rest and keyboard assembly. 2. Lift the power button off the slot on the palm-rest and keyboard assembly. Installing the power button CAUTION: The information in this installation section is intended for authorized service technicians only.

  • Page 82: Power Button With Optional Fingerprint Reader

    Figure 59. Installing the power button Steps 1. Place the power button in the slot on the palm-rest and keyboard assembly. 2. Align the screw hole on the power button with the screw hole on the palm-rest and keyboard assembly. 3.

  • Page 83: Installing The Power Button With Optional Fingerprint Reader

    4. Remove the board. About this task NOTE: For computers shipped with a fingerprint reader, the power button includes a fingerprint reader module. The following images indicate the location of the power button with optional fingerprint reader and provide a visual representation of the removal procedure.

  • Page 84: Display Assembly

    Figure 61. Installing the power button with optional fingerprint reader Steps 1. Place the power button with optional fingerprint reader in the slot on the palm-rest and keyboard assembly. 2. Align the screw hole on the power button with optional fingerprint reader to the screw hole on the palm-rest and keyboard assembly.
  • Page 85 About this task The following images indicate the location of the display assembly and provide a visual representation of the removal procedure. Figure 62. Removing the display assembly Removing and installing Field Replaceable Units (FRUs)
  • Page 86 Figure 63. Removing the display assembly Removing and installing Field Replaceable Units (FRUs)
  • Page 87 Figure 64. Display assembly (for computers shipped with a plastic chassis) Removing and installing Field Replaceable Units (FRUs)
  • Page 88 Figure 65. Display assembly (for computers shipped with an aluminum chassis) Steps 1. Open the latch and disconnect the display cable from the connector (LCD) on the system board. 2. Remove the two screws (M2.5x4) that secure the right display hinge to the I/O daughter-board and palm-rest and keyboard assembly.

  • Page 89: Installing The Display Assembly

    Installing the display assembly CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the display assembly and provide a visual representation of the installation procedure.
  • Page 90 Figure 67. Installing the display assembly Steps 1. Place the display assembly on a clean and flat surface with the display panel facing up. 2. Hold the palm-rest and keyboard assembly at an angle and slide the palm-rest and keyboard assembly under the display hinges.

  • Page 91: Display Bezel

    Display bezel Removing the display bezel (only for computers shipped with a plastic chassis) CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover (plastic chassis).
  • Page 92 Figure 69. Removing the display bezel Figure 70. Removing the display bezel NOTE: The display-hinge caps are a part of the display bezel. Steps 1. Place the display assembly on a clean, flat surface and gently open the display hinges to at least 90 degrees. Removing and installing Field Replaceable Units (FRUs)
  • Page 93 2. Using a plastic scribe, pry open the left display-hinge cap from its right side and pry open the right display-hinge cap from its left side. 3. Carefully pry open the outer edge at the base of the display bezel. 4.

  • Page 94: Installing The Display Bezel (Only For Computers Shipped With A Plastic Chassis)

    Installing the display bezel (only for computers shipped with a plastic chassis) CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the display bezel and provides a visual representation of the installation procedure.

  • Page 95: Display Panel

    Figure 73. Installing the display bezel NOTE: The display-hinge caps are a part of the display bezel. Steps 1. Place the display assembly on a clean and flat surface. 2. Align and place the display bezel on the display assembly. 3.
  • Page 96 2. Remove the base cover (plastic chassis). 3. Remove the solid-state drive. 4. Remove the wireless card. 5. Remove the display assembly. 6. Remove the display bezel. About this task The following images indicate the location of the display panel and provide a visual representation of the removal procedure. Figure 74.
  • Page 97 Figure 75. Removing the display panel Figure 76. Removing the display panel Removing and installing Field Replaceable Units (FRUs)
  • Page 98 Figure 77. Removing the display panel NOTE: The display panel is assembled with the display brackets and display hinges as a single service part. Steps 1. Remove the six screws (M2.5x2.5) that secure the display hinges to the display back-cover and antenna assembly. 2.

  • Page 99: Installing The Display Panel (Only For Computers Shipped With A Plastic Chassis)

    Figure 78. Removing the display panel Installing the display panel (only for computers shipped with a plastic chassis) CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the display panel and provide a visual representation of the installation procedure.
  • Page 100 Figure 79. Installing the display panel Removing and installing Field Replaceable Units (FRUs)
  • Page 101 Figure 80. Installing the display panel Figure 81. Installing the display panel Removing and installing Field Replaceable Units (FRUs)

  • Page 102: Display Cable

    Figure 82. Installing the display panel NOTE: The display panel is assembled with the display brackets and display hinges as a single service part. Steps 1. Place the display panel and display back-cover on a clean and flat surface. CAUTION: Ensure that the display panel is facing down and has a clean and smooth surface to rest on, to prevent damage.

  • Page 103: Installing The Display Cable (Only For Computers Shipped With A Plastic Chassis)

    3. Remove the solid-state drive. 4. Remove the wireless card. 5. Remove the display assembly. 6. Remove the display bezel. 7. Remove the display panel. About this task The following image indicates the location of the display cable and provides a visual representation of the removal procedure. Figure 83.
  • Page 104 Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the display cable and provides a visual representation of the installation procedure. Figure 84. Installing the display cable Steps 1.

  • Page 105: Camera

    Camera Removing the camera (only for computers shipped with a plastic chassis) CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover (plastic chassis).

  • Page 106: Installing The Camera (Only For Computers Shipped With A Plastic Chassis)

    Installing the camera (only for computers shipped with a plastic chassis) CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the camera module and provide a visual representation of the installation procedure.

  • Page 107: Display Back-Cover And Antenna Assembly

    Display back-cover and antenna assembly Removing the display back-cover and antenna assembly (only for computers shipped with a plastic chassis) CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer.

  • Page 108: Installing The Display Back-Cover And Antenna Assembly (Only For Computers Shipped With A Plastic Chassis)

    Steps After performing the Prerequisites, you are left with the display back-cover and antenna assembly. Installing the display back-cover and antenna assembly (only for computers shipped with a plastic chassis) CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 109: System Board

    5. Install the display assembly. 6. Install the wireless card. 7. Install the solid-state drive. 8. Install the base cover (plastic chassis). 9. Follow the procedure in After working inside your computer. System board Removing the system board CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1.
  • Page 110 Figure 89. System board connectors 1. Fan cable connector (FAN1) 2. Wireless card connector (WLAN1) 3. eDP cable connector (LCD) 4. Power-adapter port connector (DCIN1) 5. Memory module connector (DIMM1 and DIMM2) 6. Keyboard-backlight cable connector (KBBL1) 7. Keyboard cable connector (KB1) 8.
  • Page 111 Figure 90. Removing the system board Steps 1. Remove the two screws (M2.5x4) that secure the right display hinge to the system board and the palm-rest and keyboard assembly. 2. Using a plastic scribe, lift the right display hinge to an angle of 90 degrees from the palm-rest and keyboard assembly. 3.
  • Page 112 Figure 91. Removing the system board 4. For computers shipped with a plastic chassis, remove the three screws (M2x4) that secure the USB Type-C port bracket to the system board. Figure 92. Removing the system board (for computers shipped with a plastic chassis) 5.

  • Page 113: Installing The System Board

    Figure 93. Removing the system board (for computers shipped with an aluminum chassis) 6. Lift and remove the USB Type-C port bracket from the system board. 7. Remove the two screws (M2x1.8) that secure the system board to the palm-rest and keyboard assembly. Figure 94.
  • Page 114 About this task The following image indicates the connectors on your system board. Figure 95. System board connectors 1. Fan cable connector (FAN1) 2. Wireless card connector (WLAN1) 3. eDP connector (LCD) 4. Power-adapter port connector (DCIN1) 5. Memory module connector (DIMM1 and DIMM2) 6.
  • Page 115 Figure 96. Installing the system board Steps 1. Align the ports on the system board with the port slots and place the system board on the palm-rest and keyboard assembly. 2. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 3.
  • Page 116 Figure 97. Installing the system board (for computers shipped with a plastic chassis) 7. For computers shipped with an aluminum chassis, replace the two screws (M2x4) to secure the USB Type-C port bracket to the system board. Figure 98. Installing the system board (for computers shipped with an aluminum chassis) 8.
  • Page 117 Figure 99. Installing the system board 9. Close the right display hinge to align the screw holes on the right display hinge with the screw holes on the system board and the palm-rest and keyboard assembly. 10. Replace the two screws (M2.5x4) to secure the right display hinge to the system board and the palm-rest and keyboard assembly.

  • Page 118: Palm-Rest And Keyboard Assembly

    5. Install the solid-state drive. 6. Install the memory module. 7. Install the base cover (plastic chassis) or the base cover (aluminum chassis), whichever is applicable. 8. Follow the procedure in After working inside your computer. Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly CAUTION: The information in this removal section is intended for authorized service technicians only.

  • Page 119: Installing The Palm-Rest And Keyboard Assembly

    Figure 101. Palm-rest and keyboard assembly Steps After performing the steps in the Prerequisites, you are left with the palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 120 Figure 102. Palm-rest and keyboard assembly Steps Place the palm-rest and keyboard assembly on a flat and clean surface and perform the Next steps to install the palm-rest and keyboard assembly. Next steps 1. Install the system board. 2. Install the display assembly.

  • Page 121: Chapter 7: Software

    ● Windows 11 Home (S Mode) ● Windows 11 Pro ● Windows 11 Pro National Education Drivers and downloads When troubleshooting, downloading, or installing drivers, it is recommended that you read the Dell Knowledge Base article Drivers and Downloads FAQs 000123347. Software...

  • Page 122: Chapter 8: Bios Setup

    BIOS Setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items that are listed in this section may or may not be displayed.

  • Page 123: System Setup Options

    NOTE: It is recommended to shutdown the computer if it is on. The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● HDD1 - Windows Boot Manager ● BIOS Setup ●...
  • Page 124 Table 29. System setup options - Advance menu (continued) Advanced USB Emulation Enables or disables the USB emulation feature. This feature defines how the BIOS, in the absence of a USB-aware operating system, handles USB devices. USB emulation is always enabled during POST. NOTE: You cannot boot to a USB device (floppy, hard drive, or memory key) when this option is disabled.
  • Page 125 Allows the user to set the automatic OS recovery threshold for the computer. Controls the automatic boot flow for SupportAssist System Resolution Console and for the Dell OS Recovery tool. By default, the Auto OS Recovery Threshold value is set to 2.
  • Page 126 By default, the Permitted option is selected. Absolute Absolute Software provides various cyber security solutions, some requiring software preloaded on Dell computers and integrated into the BIOS. To use these features, you must enable the Absolute BIOS setting and contact Absolute for configuration and activation.
  • Page 127 Table 30. System setup options - Security menu (continued) Security By default, the Absolute option is enabled. For additional security, Dell Technologies recommends keeping the Absolute option enabled. NOTE: When the Absolute features are activated, the Absolute integration cannot be disabled from the BIOS setup screen.
  • Page 128 By default, the Clear option is disabled. Dell Technologies recommends enabling the Clear option only when TPM data is required to be cleared. TPM State Enables or disables the Trusted Platform Module (TPM).
  • Page 129 Secure Boot can be enabled in BIOS setup or using management interfaces like Dell Command | Configure, but can only be disabled from BIOS setup. Secure Boot Enables or disables the computer to boot using only validated boot software.

  • Page 130: Updating The Bios

    Updating the BIOS Updating the BIOS in Windows Steps 1. Go to Dell Support Site. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse for your computer model.

  • Page 131: Updating The Bios From The F12 One Time Boot Menu

    Time Boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 132: Assigning A System Setup Password

    NOTE: System and setup password feature is disabled. Assigning a System Setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set. About this task To enter BIOS System Setup, press F2 immediately after a power-on or reboot. Steps 1.

  • Page 133: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords About this task To clear the computer or BIOS passwords, contact Dell technical support as described at Contact Support. For more information, go to Dell Support Site. NOTE: For information about how to reset Windows or application passwords, see the documentation accompanying Windows or your application.

  • Page 134: Chapter 9: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 135: Dell Supportassist Pre-Boot System Performance Check Diagnostics

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and launched by the BIOS internally. The embedded system diagnostics provides options for particular devices or device groups allowing you to: ●...

  • Page 136: Lcd Power Rail Test (L-Bist)

    LCD Built-in Self-Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and computer settings.

  • Page 137: System-Diagnostic Lights

    The following diagnostic light codes and recommended solutions are intended for Dell service technicians to troubleshoot problems. You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Table 35. System-diagnostic lights ...

  • Page 138: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 139: Drain Residual Flea Power (Perform Hard Reset)

    6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, search in the Knowledge Base Resource at Dell Support Site. Troubleshooting...

  • Page 140: Chapter 10: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 36. Self-help resources  Self-help resources Resource location Information about Dell products and services Dell Site Tips Contact Support In Windows search, type Contact Support, and press Enter.

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