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Lenovo ThinkSystem SR685a V3 Manual
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Lenovo ThinkSystem SR685a V3 Manual

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ThinkSystem SR685a V3
Messages and Codes Reference
Machine Type: 7DHC

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Summary of Contents for Lenovo ThinkSystem SR685a V3

  • Page 1 ThinkSystem SR685a V3 Messages and Codes Reference Machine Type: 7DHC...
  • Page 2 Before using this information and the product it supports, be sure to read and understand the safety information and the safety instructions, which are available at: https://pubs.lenovo.com/safety_documentation/ In addition, be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server, which can be found at: http://datacentersupport.lenovo.com/warrantylookup First Edition (May 2024) ©...

  • Page 3: Table Of Contents

    Chapter 3. UEFI events ..161 Contacting Support ... . . 221 UEFI events organized by severity ..161 © Copyright Lenovo 2024...
  • Page 4 ThinkSystem SR685a V3 Messages and Codes Reference...

  • Page 5: Chapter 1. Messages

    Lenovo XClarity Provisioning Manager (although these events are not stored in the event log). Use this section to view the events that can be generated by Lenovo XClarity Controller, UEFI, or the Lenovo XClarity Provisioning Manager. For each event, a user action is available to help you understand what must be done to resolve the issue.
  • Page 6 – PR. System management - Entity presence. – RC. Systems Management - Remote Control. – SD. LEPT Storage Test. – SE. Systems Management - Security. – SR. LEPT Raid Setup. – SS. Service & Support - LEPT FFDC Collection. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 7 – SS. Systems Management - Service & Support. – TR. Time Reference - RTC, Master clock, drawer clocks, NTP. – UN. Unknown/any entity. – UP. LEPT Firmware Update. – UP. Systems Management - Updates. – WD. System management - Watchdog. •...
  • Page 8 ThinkSystem SR685a V3 Messages and Codes Reference...

  • Page 9: Chapter 2. Xclarity Controller Events

    Chapter 2. XClarity Controller events When a hardware event is detected by the Lenovo XClarity Controller on the server, the Lenovo XClarity Controller writes that event in the system-event log on the server. Notes: Event identifier (ID) is a unique identifier used to search for XCC events. The event message may have one or more arguments, which could be replaceable text of FRU name or sensor name to identify the failed component.

  • Page 10: Xcc Events That Automatically Notify Support

    If you have configured this function and this field is set to Yes, Lenovo Support will be notified automatically if the event is generated. While you wait for Lenovo Support to call, you can perform the recommended actions for the event.

  • Page 11: Xcc Events Organized By Severity

    Table 1. Events that automatically notify Support (continued) Message String Event ID FQXSPIO0001L The connector [PhysicalConnectorElementName] has encountered a configuration error. FQXSPIO0011N An Uncorrectable Error has occurred on [SensorElementName]. FQXSPIO0015M Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. FQXSPMA0011G Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 12 Inventory data changed for device [arg1], new device data hash= Informational [arg2], new master data hash=[arg3] . FQXSPDM4001I Storage [arg1] has changed. Informational FQXSPDM4003I TKLM servers set by user [arg1]: TKLMServer1=[arg2] Port=[arg3], Informational TKLMServer2=[arg4] Port=[arg5], TKLMServer3=[arg6] Port=[arg7], TKLMServer4=[arg8] Port=[arg9]. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 13 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPDM4004I TKLM servers device group set by user [arg1]: Informational TKLMServerDeviceGroup=[arg2] . FQXSPDM4005I User [arg1] has generated a new encryption key pair and installed a Informational self-signed certificate for the TKLM client. FQXSPDM4006I User [arg1] has generated a new encryption key and certificate Informational...
  • Page 14 If necessary, contact technical support for additional assistance.([arg1], [arg2],[arg3],[arg4],[arg5]) Informational FQXSPEM4025I One or more virtual drive have problem. Please contact technical support to resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5]) ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 15 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPEM4026I Drive error was detected by RAID controller. Please contact technical Informational support to resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5]) FQXSPEM4027I Drive error was detected by RAID controller. Please check the event Informational logs and if events are targeted to the same disk then replace the drive.
  • Page 16 [arg2] by user [arg3]. FQXSPNM4005I Ethernet interface [arg1] by user [arg2]. Informational FQXSPNM4006I Hostname set to [arg1] by user [arg2]. Informational Informational FQXSPNM4007I IP address of network interface modified from [arg1] to [arg2] by user [arg3]. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 17 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPNM4008I IP subnet mask of network interface modified from [arg1] to [arg2] by Informational user [arg3]. FQXSPNM4009I IP address of default gateway modified from [arg1] to [arg2] by user Informational [arg3].
  • Page 18 User [arg1] has set the SMTP Server reverse-path to [arg2]. Informational FQXSPNM4052I DHCP specified hostname is set to [arg1] by user [arg2]. Informational FQXSPNM4053I DNS discovery of Lenovo XClarity Administrator has been [arg1] by Informational user [arg2]. FQXSPNM4054I The hostname from DHCP is [arg1] by user [arg2]. Informational FQXSPNM4055I The hostname from DHCP is invalid.
  • Page 19 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPNM4064I IP address of default gateway of WIFI interface is modified from [arg1] Informational to [arg2] by user [arg3]. FQXSPNM4065I Country code of WIFI interface is modified to [arg1] by user [arg2] Informational from [arg3] at IP address [arg4].
  • Page 20 Informational Reset. FQXSPPP4043I Management Controller [arg1] reset was initiated by PRESET. Informational FQXSPPP4044I Management Controller [arg1] reset was initiated by CMM. Informational FQXSPPP4045I Management Controller [arg1] reset was initiated by XCC firmware. Informational ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 21 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPP4046I Remote power permission is [arg1]. Informational FQXSPPP4047I Management Controller [arg1] reset was initiated by user [arg2]. Informational FQXSPPP4048I Attempting to AC power cycle server [arg1] by user [arg2]. Informational FQXSPPP4049I Management Controller [arg1] reset was initiated by Front Panel.
  • Page 22 Drive [arg1] in the enclosure/chassis(MTM-SN: [arg2]) has been removed. FQXSPSD2011I Failure no longer Predicted on drive [arg1] in the enclosure/chassis Informational (MTM-S/N: [arg2]). FQXSPSD2012I Hot Spare disabled for drive [arg1] in the enclosure/chassis (MTM-SN: Informational [arg2]). ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 23 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSD2013I Array critical deasserted on drive [arg1] in the enclosure/chassis Informational (MTM-S/N: [arg2]). FQXSPSD2014I Array restored on drive [arg1] in the enclosure/chassis (MTM-S/N: Informational [arg2]). FQXSPSD2015I Array rebuild completed on drive [arg1] in the enclosure/chassis Informational (MTM-S/N: [arg2]).
  • Page 24 Retrieving the third-party password [arg1] by user [arg2] from [arg3] at Informational IP address [arg4]. FQXSPSE4044I User [arg1] third-party hashed password has been [arg2] by user Informational [arg3] from [arg4] at IP address [arg5]. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 25 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSE4045I The Salt of user [arg1] third-party password has been [arg2] by user Informational [arg3] from [arg4] at IP address [arg5]. FQXSPSE4046I The third-party password of the user [arg1] has been retrieved by user Informational [arg2] from [arg3] at IP address [arg4].
  • Page 26 SNMPv2 [arg1] set by user [arg2]: Name=[arg3], AccessType=[arg4]. Informational FQXSPSE4095I SNMPv2 [arg1] set by user [arg2]: address=[arg3]. Informational FQXSPSR2001I Sensor [SensorElementName] has deasserted the transition to non- Informational recoverable from a less severe state. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 27 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSS4000I Management Controller Test Alert Generated by [arg1]. Informational Informational FQXSPSS4001I Server General Settings set by user [arg1]: Name=[arg2], Contact= [arg3], Location=[arg4], Room=[arg5], RackID=[arg6], Rack U- position=[arg7], Address=[arg8]. FQXSPSS4002I License key for [arg1] added by user [arg2].
  • Page 28 Health of DIMM [arg1] is in warning state and sub-state is [arg2]. FQXSPNM4010I DHCP[[arg1]] failure, no IP address assigned. Warning FQXSPNM4032I DHCPv6 failure, no IP address assigned. Warning FQXSPPP4009I The measured power value exceeded the power cap value. Warning ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 29 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPP4010I The new minimum power cap value exceeded the power cap value. Warning FQXSPPU0010G The Processor [ProcessorElementName] is operating in a Degraded Warning State due to [ProcessorElementName]. FQXSPPU0013G [ProcessorElementName] has correctable error.
  • Page 30 An Over-Temperature Condition has been detected on the Error [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. Error FQXSPMA4035M Health of DIMM [arg1] is in error state and sub-state is [arg2]. Error FQXSPOS4002I Watchdog [arg1] Failed to Capture Screen. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 31 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPOS4003I Platform Watchdog Timer expired for [arg1]. Error Error FQXSPOS4010I OS Crash Video Capture Failed. FQXSPPU0001N An Over-Temperature Condition has been detected on Error [ProcessorElementName]. FQXSPPU0003N [ProcessorElementName] has Failed with IERR. Error FQXSPPU0004M [ProcessorElementName] has Failed with FRB1/BIST condition.

  • Page 32: List Of Xclarity Controller Events

    3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPBR4002I: Management Controller [arg1] Reset was caused by restoring default values. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 33 4. Disable the watchdog timer. 5. Check the integrity of the installed operating system. 6. If problem persists, collect Service Data log. 7. Contact Lenovo Support. • FQXSPBR4004I: Server timeouts set by user [arg1]: EnableOSWatchdog=[arg2], OSWatchdogTimout=[arg3], EnableLoaderWatchdog=[arg4], LoaderTimeout=[arg5]. A user configures Server Timeouts...
  • Page 34 This message is for the use case where a user restores a Management Controller configuration from a file and the restoration fails to start. Severity: Error Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0138 ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 35 2. Retry the operation. 3. AC cycle the system. 4. If problem persists, collect Service Data log. 5. Contact Lenovo Support. • FQXSPBR4009I: Management Controller [arg1]: cloning configuration from neighbor server [arg2] by group name [arg3]. This message is for the use case where a user synchronizes a Management Controller configuration by Federation.
  • Page 36 Neighbor group management is enabled or disabled by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0272 User Action: Information only; no action is required. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 37 Complete the following steps: 1. Ensure fans are installed correctly. 2. If fan is installed with issue , please reinstall fan. 3. If the problem still exist, then please contact Lenovo support. • FQXSPCA0007J: Numeric sensor [NumericSensorElementName] going high (upper non-critical) has asserted.
  • Page 38 This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. Severity: Error Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Temperature SNMP Trap ID: 0 CIM Prefix: PLAT CIM ID: 0522 User Action: Complete the following steps: ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 39 1. Check the event log of XClarity Controller for any fan or cooling-related issues or power-related issues. 2. Make sure that the airflow at the front and rear of the chassis is not obstructed and that fillers are in place,clean, and correctly installed. 3.
  • Page 40 This message is for the use case when an implementation has detected that the Sensor transition to non- recoverable from less severe has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Temperature ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 41 SNMP Trap ID: 0 CIM Prefix: PLAT CIM ID: 0525 User Action: Information only; no action is required • FQXSPCN4000I: Serial Redirection set by user [arg1]: Mode=[arg2], BaudRate=[arg3], StopBits= [arg4], Parity=[arg5], SessionTerminateSequence=[arg6]. A user configured the Serial Port mode Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other...
  • Page 42 Something has caused the physical inventory to change Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0072 User Action: ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 43 SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0142 User Action: Collect Service Data log and contact Lenovo Support. • FQXSPDM4003I: TKLM servers set by user [arg1]: TKLMServer1=[arg2] Port=[arg3], TKLMServer2= [arg4] Port=[arg5], TKLMServer3=[arg6] Port=[arg7], TKLMServer4=[arg8] Port=[arg9]. A user configured the TKLM servers...
  • Page 44 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0151 User Action: Information only; no action is required. • FQXSPDM4009I: User [arg1] has [arg2] file [arg3] from [arg4]. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 45 User has mounted/unmounted file from URL or server Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0162 User Action: Information only; no action is required. • FQXSPDM4011I: EKMS server protocol set by user [arg1]: TKLMServerProtocol=[arg2] . A user configured the EKMS server protocol Severity: Info Serviceable: No...
  • Page 46 Automatically notify Support: No Alert Category: Warning - Other SNMP Trap ID: 60 CIM Prefix: PLAT CIM ID: 0521 User Action: Use storcli or LSA to check if there is any warning or critical RAID event. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 47 • FQXSPEA2002I: Sensor [SensorElementName] has transitioned to a less severe state from critical. This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0523...
  • Page 48 CIM Prefix: IMM CIM ID: 0074 User Action: Information only; no action is required. • FQXSPEM4006I: Alert Configuration Global Event Notification set by user [arg1]: RetryLimit=[arg2], RetryInterval=[arg3], EntryInterval=[arg4]. A user changes the Global Event Notification settings. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 49 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0110 User Action: Information only; no action is required. • FQXSPEM4007I: Alert Recipient Number [arg1] updated: Name=[arg2], DeliveryMethod=[arg3], Address=[arg4], IncludeLog=[arg5], Enabled=[arg6], EnabledAlerts=[arg7], AllowedFilters=[arg8] by user [arg9] from [arg10] at IP address [arg11].
  • Page 50 Information only; no action is required. • FQXSPEM4014I: The RAID controller has problem with the battery. Please contact technical support to resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5]) The RAID controller has problem with the battery Severity: Info Serviceable: No ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 51 Automatically notify Support: Yes Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0203 User Action: Information only; no action is required. • FQXSPEM4015I: The RAID controller detected unrecoverable error. The controller needs replacement.([arg1],[arg2],[arg3],[arg4],[arg5]) The RAID controller detected unrecoverable error Severity: Info Serviceable: No Automatically notify Support: Yes...
  • Page 52 • FQXSPEM4023I: One or more virtual drive are in abnormal status that may cause unavailable virtual drive. Please check the event logs and if events are targeted to the same disk then replace the ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 53 drive. If necessary, contact technical support for additional assistance.([arg1],[arg2],[arg3],[arg4], [arg5]) One or more virtual drive are in abnormal status that may cause unavailable virtual drive Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0211 User Action: Information only;...
  • Page 54 RAID Logs under Server Management, Local Storage, for details.([arg1],[arg2],[arg3],[arg4],[arg5]) The RAID controller has scheduled operation issue Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0223 ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 55 User Action: Information only; no action is required. • FQXSPEM4031I: SSD wear threshold setting is changed from [arg1] to [arg2] by user [arg3] from [arg4] at IP address [arg5]. SSD wear threshold setting is changed by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22...
  • Page 56 Alert the user when dust filter measurement fails Severity: Warning Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0309 User Action: ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 57 Information only; no action is required. • FQXSPEM4041I: The SmartNIC in slot [arg1] encountered boot timeout. SmartNIC in a certain slot encountered boot timeout Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0312 User Action: Information only;...
  • Page 58 CIM Prefix: IMM CIM ID: 0197 User Action: Information only; no action is required. • FQXSPFC4004I: UEFI deployment boot mode is enabled for NextAc. UEFI deployment boot mode is enabled for NextAC Severity: Info Serviceable: No ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 59 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. Update UEFI firmware if applicable.
  • Page 60 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. Update UEFI firmware if applicable.
  • Page 61 If the NMI button has not been pressed, complete the following steps: 1. Reboot the system. 2. If error still exist, then collect serivce log and contact Lenovo support. • FQXSPIO0004L: A bus timeout has occurred on bus [SensorElementName]. This message is for the use case when an implementation has detected a Bus Timeout.
  • Page 62 1. Make sure that all I/O expansion adapters have correct and matching levels of device drivers and firmware. 2. Check the event log of XClarity Controller for additional information about failing components. 3. If there are no entries related to the error in the event log, contact Lenovo support ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 63 CIM Prefix: PLAT CIM ID: 0244 User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 2. If problem persists, collect Service Data log.
  • Page 64 This message is for the use case when an implemenation has detected that a system has recovered from a Bus Timeout. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0225 ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 65 User Action: Information only; no action is required • FQXSPIO2006I: System [ComputerSystemElementName] has recovered from an NMI. This message is for the use case when an implementation has detected a Software NMI has been Recovered from. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50...
  • Page 66 This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. Severity: Error Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Memory SNMP Trap ID: 41 CIM Prefix: PLAT CIM ID: 0126 ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 67 2. Reseat the identified DIMM and clean DIMM dust on the PIN to resolved the listed error. 3. Remove the identified DIMM　and run parity check again. 4. Contact Lenovo server if the problem is not solved by the steps above. • FQXSPMA0007L: Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 68 3. If problem recurs on the same DIMM connector, replace the other DIMMs on the same memory channel. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error. 5. If problem recurs on the same DIMM connector, inspect connector for damage. If damage found or problem persists, collect Service Data log.
  • Page 69 3. If problem recurs on the same DIMM connector, replace the other DIMMs on the same memory channel. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error. 5. If problem recurs on the same DIMM connector, inspect connector for damage. If damage found or problem persists, collect Service Data log.
  • Page 70 SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0508 User Action: Ensure the installed DIMM is supported by Lenovo. • FQXSPMA2001I: Error Detected and Corrected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName] has deasserted. This message is for the use case when an implementation has detected a Memory corrected error deasserted.
  • Page 71 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0125 User Action: Information only; no action is required. • FQXSPMA2007I: Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName] has recovered. This message is for the use case when an implementation has detected a Memory Scrub failure recovery. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 72 This message is for the use case where a user modifies the Ethernet Port MTU setting. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 73 CIM Prefix: IMM CIM ID: 0005 User Action: Information only; no action is required. • FQXSPNM4004I: Ethernet locally administered MAC address modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where a user modifies the Ethernet Port MAC address setting. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 74 2. Make sure that there is a DHCP server on the network that can assign an IP address to the XCC/ BMC. 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPNM4011I: ENET[[arg1]] DHCP-HSTN=[arg2], DN=[arg3], IP@=[arg4], SN=[arg5], GW@= [arg6], DNS1@=[arg7] . ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 75 This message is for the use case where a Management Controller IP address and configuration has been assigned by the DHCP server. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - IMM Network event SNMP Trap ID: 37 CIM Prefix: IMM CIM ID: 0022 User Action: Information only;...
  • Page 76 CIM Prefix: IMM CIM ID: 0045 User Action: Information only; no action is required. • FQXSPNM4019I: DDNS registration successful. The domain name is [arg1]. DDNS registation and values Severity: Info Serviceable: No Automatically notify Support: No ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 77 Alert Category: System - IMM Network event SNMP Trap ID: 37 CIM Prefix: IMM CIM ID: 0046 User Action: Information only; no action is required. • FQXSPNM4020I: IPv6 enabled by user [arg1] . IPv6 protocol is enabled by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other...
  • Page 78 IPv6 statless auto-assignment method is disabled by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0054 User Action: Information only; no action is required. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 79 • FQXSPNM4028I: ENET[[arg1]] IPv6-LinkLocal:HstName=[arg2], IP@=[arg3] ,Pref=[arg4]. IPv6 Link Local address is active Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - IMM Network event SNMP Trap ID: 37 CIM Prefix: IMM CIM ID: 0055 User Action: Information only; no action is required. •...
  • Page 80 A user has modified the Web HTTP port number Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0063 User Action: ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 81 Information only; no action is required. • FQXSPNM4036I: Web-HTTPS port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the Web HTTPS port number Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0064 User Action:...
  • Page 82 SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0086 User Action: Information only; no action is required. • FQXSPNM4044I: Telnet [arg1] by user [arg2]. A user enables or disables Telnet services Severity: Info Serviceable: No ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 83 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0087 User Action: Information only; no action is required. • FQXSPNM4045I: DNS servers set by user [arg1]: UseAdditionalServers=[arg2], PreferredDNStype= [arg3], IPv4Server1=[arg4], IPv4Server2=[arg5], IPv4Server3=[arg6], IPv6Server1=[arg7], IPv6Server2=[arg8], IPv6Server3=[arg9].
  • Page 84 Information only; no action is required. • FQXSPNM4052I: DHCP specified hostname is set to [arg1] by user [arg2]. DHCP specificed hostname is set by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 85 SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0216 User Action: Information only; no action is required. • FQXSPNM4053I: DNS discovery of Lenovo XClarity Administrator has been [arg1] by user [arg2]. DNS discovery of Lenovo XClarity Administrator Severity: Info Serviceable: No...
  • Page 86 This message is for the use case where a user modifies the default gateway IP address of a Management Controller. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 87 SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0288 User Action: Information only; no action is required. • FQXSPNM4061I: WIFI interface is [arg1] by user [arg2] from [arg3] at IP address [arg4]. This message is for the use case where a user WIFI enable/disable. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 88 4. Reinstall the RNDIS or cdc_ether device driver for the operating system. 5. Disable the watchdog. 6. If there was an operating-system error, check the integrity of the installed operating system. • FQXSPOS4002I: Watchdog [arg1] Failed to Capture Screen. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 89 3. Reinstall the RNDIS or cdc_ether device driver for the operating system. 4. Disable the watchdog. 5. If problem persists, collect Service Data log. 6. Contact Lenovo Support.Check the integrity of the installed operating system. • FQXSPOS4004I: Operating System status has changed to [arg1]. Operating System status change...
  • Page 90 SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0234 User Action: Information only; no action is required. • FQXSPOS4009I: OS Crash Video Captured. This message is for the use case where OS Crash Video Captured. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 91 2. Check if the crash video recording is enabled 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPOS4011I: OS failure screen capture with hardware error is [arg1] by user [arg2] from [arg3] at IP address [arg4].
  • Page 92 A user configured a recurring Server Power Action Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0083 User Action: Information only; no action is required. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 93 • FQXSPPP4004I: Server [arg1] [arg2] cleared by user [arg3]. A user cleared a Server Power Action. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0084 User Action: Information only;...
  • Page 94 CIM Prefix: IMM CIM ID: 0119 User Action: Information only; no action is required. • FQXSPPP4012I: Power capping was deactivated by user [arg1]. Power capping deactivated by user Severity: Info Serviceable: No Automatically notify Support: No ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 95 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0120 User Action: Information only; no action is required. • FQXSPPP4013I: Static Power Savings mode has been turned on by user [arg1]. Static Power Savings mode turned on by user Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 96 Power exceeded cap recovered Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Power SNMP Trap ID: 164 CIM Prefix: IMM CIM ID: 0130 User Action: Information only; no action is required. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 97 • FQXSPPP4021I: The new minimum power cap value has returned below the power cap value. Minimum Power Cap exceeds Power Cap recovered Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Power SNMP Trap ID: 164 CIM Prefix: IMM CIM ID: 0131 User Action: Information only;...
  • Page 98 • FQXSPPP4029I: The server was automatically powered on because the power restore policy is set to restore previous power state.. Server was automatically powered on because the power restore policy is set to restore previous power state. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 99 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0173 User Action: Information only; no action is required. • FQXSPPP4030I: The server was reset via Platform Event Filter. Server was reset via Platform Event Filter Severity: Info Serviceable: No...
  • Page 100 • FQXSPPP4037I: The server was powered off when the watchdog expired. Server was powered off when the watchdog expired. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0181 ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 101 User Action: Information only; no action is required. • FQXSPPP4038I: The server stayed powered off because the power restore policy is set to always off. Server stayed powered off because the power restore policy is set to always off. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other...
  • Page 102 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0189 User Action: Information only; no action is required. • FQXSPPP4047I: Management Controller [arg1] reset was initiated by user [arg2]. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 103 This message is for the use case where a Management Controller reset is initiated by a user. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0021 User Action: Information only;...
  • Page 104 Information only; no action is required. • FQXSPPU0001N: An Over-Temperature Condition has been detected on [ProcessorElementName]. This message is for the use case when an implementation has detected an Over-Temperature Condition Detected for Processor. Severity: Error ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 105 CIM Prefix: PLAT CIM ID: 0044 User Action: Complete the following steps: 1. If the system board or firmware was just updated, check the Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error. Chapter 2...
  • Page 106 CIM Prefix: PLAT CIM ID: 0062 User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error. 2. If problem persists, collect Service Data log. 3. Contact Lenovo Support.
  • Page 107 User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. Reboot system. 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support.
  • Page 108 Check system spec and replace the power supply unit to the same specification. • FQXSPPW0003G: Failure predicted on [PowerSupplyElementName]. This message is for the use case when an implementation has detected a Power Supply failure is predicted. Severity: Warning Serviceable: Yes ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 109 Automatically notify Support: No Alert Category: Warning - Power SNMP Trap ID: 164 CIM Prefix: PLAT CIM ID: 0088 User Action: Please check event log in xClarity Controller (XCC) Web GUI to identify the power supply unit failure • FQXSPPW0005I: [PowerSupplyElementName] is operating in an Input State that is out of range. This message is for the use case when an implementation has detected a Power Supply that has input out of range.
  • Page 110 SNMP Trap ID: 1 CIM Prefix: PLAT CIM ID: 0480 User Action: Complete the following steps: 1. If the specified sensor is Planar 3.3V or Planar 5V, (trained technician only)replace the system board. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 111 Complete the following steps to solve the issue: 1. Please replace CMOS battery and reboot the system. 2. If the problem persists,collect service data logs. 3. Please contact Lenovo support. • FQXSPPW0061M: Sensor [SensorElementName] has transitioned to critical from a less severe state.
  • Page 112 If the problem remains, replace the system board (trained technician only). 3. Contact local service provider. To locate a reseller authorized by Lenovo to provide warranty service, go to http://www.ibm.com/partnerworld and click Business Partner Locator.
  • Page 113 • FQXSPPW0110M: Non-redundant:Insufficient Resources for [RedundancySetElementName] has asserted. This message is for the use case when a Redundancy Set has transitioned to Non-redundant:Insufficient Resources. Severity: Error Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Redundant Power Supply SNMP Trap ID: 9 CIM Prefix: PLAT CIM ID: 0810 User Action: Complete the following steps until the problem is solved:...
  • Page 114 • FQXSPPW2018I: [PowerSupplyElementName] out-of-range has returned to a Normal Input State. This message is for the use case when an implementation has detected a Power Supply that has input that has returned to normal. Severity: Info Serviceable: No Automatically notify Support: No ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 115 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0099 User Action: Information only; no action is required. • FQXSPPW2031I: Numeric sensor [NumericSensorElementName] going low (lower non-critical) has deasserted. This message is for the use case when an implementation has detected a Lower Non-critical sensor going low has deasserted.
  • Page 116 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Redundant Power Supply SNMP Trap ID: 10 CIM Prefix: PLAT CIM ID: 0805 User Action: Information only; no action is required. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 117 • FQXSPPW2104I: Non-redundant:Sufficient Resources from Redundancy Degraded or Fully Redundant for [RedundancySetElementName] has deasserted. This message is for the use case when a Redundancy Set has transitioned from Non-redundant:Sufficient Resources. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Redundant Power Supply SNMP Trap ID: 10 CIM Prefix: PLAT CIM ID: 0807 User Action:...
  • Page 118 This message is for the use case when an implementation has detected a Drive was Disabled due to fault. Severity: Error Serviceable: Yes Automatically notify Support: Yes Alert Category: Critical - Hard Disk drive SNMP Trap ID: 5 CIM Prefix: PLAT CIM ID: 0164 User Action: ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 119 Complete the following steps: 1. Make sure that the reported device is compatible by checking https://serverproven.lenovo.com/ 2. Collect the service data log from the management controller interface and contact Lenovo Support. • FQXSPSD0002G: Failure Predicted on [StorageVolumeElementName] for array [ComputerSystemElementName].
  • Page 120 CIM Prefix: PLAT CIM ID: 0176 User Action: Complete the following steps: 1. Replace any hard disk drive that is indicated by a lit status LED. 2. Re-create the array. 3. Restore the data from a backup. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 121 • FQXSPSD0007I: Rebuild in progress for Array in system [ComputerSystemElementName]. This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0178 User Action:...
  • Page 122 Information only; no action is required • FQXSPSD2003I: Hot spare disabled for [ComputerSystemElementName]. This message is for the use case when an implementation has detected a Hot Spare has been Disabled. Severity: Info ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 123 Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0171 User Action: Information only; no action is required • FQXSPSD2005I: Critical Array [ComputerSystemElementName] has deasserted. This message is for the use case when an implementation has detected that an Critiacal Array has deasserted.
  • Page 124 This message is for the use case when an implementation has detected a Hot Spare has been Disabled. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0171 User Action: Information only; no action is required ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 125 • FQXSPSD2013I: Array critical deasserted on drive [arg1] in the enclosure/chassis (MTM-S/N: [arg2]). This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Hard Disk drive SNMP Trap ID: 5 CIM Prefix: PLAT CIM ID: 0175 User Action:...
  • Page 126 This message is for the use case when there is an error with an SSL Server, SSL Client, or SSL Trusted CA Certificate. Severity: Error Serviceable: No Automatically notify Support: No Alert Category: System - other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0002 User Action: ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 127 1. Make sure that the certificate that you are importing is correct and properly generated. 2. If problem persists, collect Service Data log. 3. Contact Lenovo Support. • FQXSPSE4001I: Remote Login Successful. Login ID: [arg1] using [arg2] from [arg3] at IP address [arg4].
  • Page 128 • FQXSPSE4007I: Security: Userid: [arg1] using [arg2] had [arg3] login failures from an SSH client at IP address [arg4]. This message is for the use case where a user has failed to log in to a Management Controller from SSH. Severity: Info Serviceable: No ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 129 Automatically notify Support: No Alert Category: System - Remote Login SNMP Trap ID: 30 CIM Prefix: IMM CIM ID: 0041 User Action: Complete the following steps until the problem is solved: 1. Make sure that the correct login ID and password are being used. 2.
  • Page 130 CIM Prefix: IMM CIM ID: 0094 User Action: Information only; no action is required. • FQXSPSE4015I: Global Login General Settings set by user [arg1]: AuthenticationMethod=[arg2], LockoutPeriod=[arg3], SessionTimeout=[arg4]. A user changes the Global Login General Settings ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 131 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0098 User Action: Information only; no action is required. • FQXSPSE4016I: Global Login Account Security set by user [arg1]: PasswordRequired=[arg2], PasswordExpirationPeriod=[arg3], MinimumPasswordReuseCycle=[arg4], MinimumPasswordLength=[arg5], MinimumPasswordChangeInterval=[arg6], MaxmumLoginFailures=[arg7], LockoutAfterMaxFailures=[arg8].
  • Page 132 Information only; no action is required. • FQXSPSE4023I: SSH Client key added for user [arg1] by user [arg2] from [arg3] at IP address [arg4]. User locally defined an SSH Client key Severity: Info ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 133 Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0106 User Action: Information only; no action is required. • FQXSPSE4024I: SSH Client key imported for user [arg1] from [arg2] by user [arg3] from [arg4] at IP address [arg5].
  • Page 134 Information only; no action is required. • FQXSPSE4031I: Remote Login Successful. Login ID: [arg1] from [arg2] serial interface. This message is for the use case where a user successfully logs in to a Management Controller. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 135 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Remote Login SNMP Trap ID: 30 CIM Prefix: IMM CIM ID: 0156 User Action: Information only; no action is required. • FQXSPSE4032I: Login ID: [arg1] from [arg2] at IP address [arg3] has logged off. This message is for the use case where a user has logged off of a Management Controller.
  • Page 136 • FQXSPSE4039I: Temporary user account [arg1] is created by inband tool. Temporary user account create Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0228 ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 137 User Action: Information only; no action is required. • FQXSPSE4040I: Temporary user account [arg1] expires. Temporary user account expire Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0229 User Action: The user account you input has expired.
  • Page 138 [arg7][arg8][arg9][arg10][arg11] by user [arg12] . Role create modify and assign Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0246 ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 139 User Action: Information only; no action is required. • FQXSPSE4048I: Role [arg1] is removed by user [arg2]. Role is removed Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0247 User Action: Information only;...
  • Page 140 SED encryption is enabled. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0265 User Action: Information only; no action is required. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 141 • FQXSPSE4056I: SED AK is [arg1] by user [arg2] at IP address [arg3]. SED AK is regenerated or recovered. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0266 User Action: Information only;...
  • Page 142 CIM Prefix: IMM CIM ID: 0279 User Action: Information only; no action is required. • FQXSPSE4064I: SNMPv3 engine ID is changed from [arg1] to [arg2] by user [arg3] from [arg4] at IP address [arg5]. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 143 SNMPv3 engine ID changed Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0282 User Action: Information only; no action is required. • FQXSPSE4065I: SFTP [arg1] by user [arg2] from [arg3] at IP address [arg4]. A user enables and disables SFTP service Severity: Info Serviceable: No...
  • Page 144 A user enables or disables Chassis Intrusion detection Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0292 User Action: Information only; no action is required. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 145 • FQXSPSE4072I: Random SED AK is regenerated by user [arg1] from [arg2] at IP address [arg3]. A user regenerates a random SED AK Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0294 User Action: Information only;...
  • Page 146 Update privilege to enable/disable Operator to access Remote Console Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0322 User Action: Information only; no action is required. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 147 • FQXSPSE4080I: The user [arg1] attempts to clear CMOS from [arg2] at IP address [arg4]. User attempts to clear CMOS Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0323 User Action: Information only;...
  • Page 148 • FQXSPSE4090I: The chassis node with node ID [arg1] is removed. This message is for the use case where node is removed from the chassis. Severity: Info Serviceable: No Automatically notify Support: No ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 149 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0338 User Action: Information only; no action is required. • FQXSPSE4091I: SNMPv2 [arg1] set by user [arg2]: Name=[arg3], AccessType=[arg4], Address= [arg5]. A user changed the SNMP community string Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 150 Information only; no action is required • FQXSPSS4000I: Management Controller Test Alert Generated by [arg1]. This message is for the use case where a user has generated a Test Alert. Severity: Info Serviceable: No Automatically notify Support: No ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 151 Alert Category: System - other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0040 User Action: Information only; no action is required. • FQXSPSS4001I: Server General Settings set by user [arg1]: Name=[arg2], Contact=[arg3], Location=[arg4], Room=[arg5], RackID=[arg6], Rack U-position=[arg7], Address=[arg8]. A user configured the Location setting Severity: Info Serviceable: No...
  • Page 152 • FQXSPSS4008I: The [arg1] setting has been changed to [arg2] by user [arg3]. The setting has been changed by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0225 User Action: ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 153 Information only; no action is required. • FQXSPSS4009I: System enters LXPM maintenance mode. The system enters maintenance mode Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0226 User Action: Information only;...
  • Page 154 This message is for the use case when an implementation has detected a Sensor has asserted. Severity: Warning Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0508 User Action: ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 155 Reboot the system. If the problem still exist, press F1 or use LXPM to do XCC FW update. • FQXSPUN0017I: Sensor [SensorElementName] has transitioned to normal state. This message is for the use case when an implementation has detected a Sensor transition to the normal state.
  • Page 156 CIM Prefix: PLAT CIM ID: 0530 User Action: Complete the following steps: 1. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this error. 2. Reboot the system. 3. If the error continues, replace the system-board assembly (see hardware maintenance manual).
  • Page 157 This message is for the use case when an implementation has detected a Sensor has asserted. Severity: Warning Serviceable: No Automatically notify Support: No Alert Category: Warning - Other SNMP Trap ID: 60 CIM Prefix: PLAT CIM ID: 0508 User Action: Information only;...
  • Page 158 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Other SNMP Trap ID: 60 CIM Prefix: PLAT CIM ID: 0521 User Action: Information only; no action is required. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 159 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPUP4001I: Flash of [arg1] from [arg2] succeeded for user [arg3] . Chapter 2...
  • Page 160 • FQXSPUP4004I: XCC firmware mismatch between nodes/servers [arg1] and [arg2]. Please attempt to flash the XCC firmware to the same level on all nodes/servers. A mismatch of XCC firmware has been detected between nodes/servers Severity: Error ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 161 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPUP4005I: FPGA firmware mismatch between nodes/servers [arg1] and [arg2]. Please attempt to flash the FPGA firmware to the same level on all nodes/servers.
  • Page 162 • FQXSPUP4011I: Flash [arg1] of [arg2] from [arg3] failed for user [arg4]. This message is for the use case where a user has not flashed the firmware component from the interface and IP address due to a failure. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 163 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0326 User Action: Information only; no action is required. • FQXSPWD0000I: Watchdog Timer expired for [WatchdogElementName]. This message is for the use case when an implementation has detected a Watchdog Timer Expired. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 164 This message is for the use case when an implementation has detected a Watchdog Timer interrupt occurred. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0376 User Action: Information only; no action is required ThinkSystem SR685a V3 Messages and Codes Reference...

  • Page 165: Chapter 3. Uefi Events

    UEFI error messages can be generated when the server starts up (POST) or while the server is running. UEFI error messages are logged in the Lenovo XClarity Controller event log in the server. For each event code, the following fields are displayed: Event identifier An identifier that uniquely identifies an event.
  • Page 166 Informational FQXSFPU4070I Platform secure boot fuse is enabled. Informational FQXSFPU4071I Platform secure boot fuse is disabled. Informational FQXSFPU4080I Host Power-On password has been changed. Informational FQXSFPU4081I Host Power-On password has been cleared. Informational ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 167 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFPU4082I Host Admin password has been changed. Informational FQXSFPU4083I Host Admin password has been cleared. Informational Host boot order has been changed. Informational FQXSFPU4084I FQXSFPU4085I Host WOL boot order has been changed. Informational FQXSFSM0007I The XCC System Event log (SEL) is full.
  • Page 168 An XCC communication failure has occurred. FQXSFSR0001M [arg1] GPT corruption detected, DiskGUID: [arg2] Warning FQXSFSR0003G The number of boot attempts has been exceeded. No bootable Warning device found. FQXSFTR0001L An invalid date and time have been detected. Warning ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 169 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFDD0004M DRIVER HEALTH PROTOCOL: Reports 'System Shutdown' Required Error Controller. FQXSFDD0012K SATA Hard Drive Error: [arg1]. Error FQXSFIO0010M An Uncorrectable PCIe Error has Occurred at Bus [arg1] Device [arg2] Error Function [arg3].

  • Page 170: List Of Uefi Events

    2. Search for the driver menu from System Settings and change settings appropriately. 3. Save settings and restart the system. 4. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFDD0002M: DRIVER HEALTH PROTOCOL: Reports 'Failed' Status Controller.
  • Page 171 Severity: Warning User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. A/C cycle the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 172 User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable device driver, firmware update, version of service information for this product or other information that applies to this error. Load new device driver and any required firmware updates.
  • Page 173 User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable device driver, firmware update, version of service information for this product or other information that applies to this error. Load new device driver and any required firmware updates.
  • Page 174 1. If this PCIe device and/or any attached cables were recently installed, moved, serviced or upgraded, reseat adapter and any attached cables. 2. Check Lenovo Support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error.(NOTE: It may be necessary to disable unused option ROMs from UEFI F1 setup, OneCLI utility, or using adapter manufacturer utilities so that adapter firmware can be updated.)
  • Page 175 1. Check the log for a separate error related to an associated PCIe device or NVME disk and resolve that error. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
  • Page 176 1. Check the log for a separate error related to an associated PCIe device or NVME disk and resolve that error. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
  • Page 177 User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable device driver, firmware update, version of service information for this product or other information that applies to this error. Load new device driver and any required firmware updates.
  • Page 178 [arg1] Cpu Silk screen label, 1-based User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. 2. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 179 User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error. 2. Reseat the affected DIMM (Note: The event Log might contain a recent FQXSFMA0011I event denoting detected change in DIMM population that could be related to this problem.)
  • Page 180 5. After you install qualified memory and power up the server, check to ensure this informational event is not logged again. 6. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0007I: [arg1] DIMM number [arg2] has been replaced. [arg3]...
  • Page 181 User Action: Complete the following steps: 1. Reseat affected DIMM. 2. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error. 3. Swap the DIMM to another known good location. 4. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 182 Diagnostics > Memory Test > Advanced Memory Test to repair the DIMM. 2. Reseat the failing DIMM identified by LightPath and/or event log entry. 3. If the problem persists, collect Service Data logs, and contact Lenovo Support. • FQXSFMA0027I: Invalid memory configuration (unsupported DIMM Population) recovered.
  • Page 183 2. Boot to F1 setup and enable the DIMM. Reboot the system. 3. Update UEFI firmware to the latest version. 4. If the problem persists, collect Service Data logs and contact Lenovo Support. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key.
  • Page 184 Complete the following steps: 1. Perform a virtual reseat or AC cycle the server. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key.
  • Page 185 2. Reseat the affected DIMM. 3. Restore the A/C power and power on the system. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error. 5. Run advance memory test using the XClarity Provisioning Manager. Click Diagnostics > Run Diagnostics >...
  • Page 186 2. Reseat the affected DIMM. 3. Restore the A/C power and power on the system. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error. 5. Run advance memory test using the XClarity Provisioning Manager. Click Diagnostics > Run Diagnostics >...
  • Page 187 [arg1] Socket number, 1-based. User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. Power off the system and remove A/C power. 3. Restore A/C power and power on the system.
  • Page 188 • FQXSFPU0030N: A firmware fault has been detected in the UEFI image. Severity: Error User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. 2. Reflash UEFI image. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 189 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem. 4. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. Update UEFI firmware if applicable.
  • Page 190 2. Power off the system and remove the A/C power. 3. Restore the A/C power and power on the system. 4. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4033F: TPM Firmware recovery is in progress. Please DO NOT power off or reset system.
  • Page 191 2. If the error recurs TPM related features will not work. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key.
  • Page 192 ThinkSystem SR850P Types 7D2F, 7D2G, 7D2H > Hardware replacement procedures > processor board replacement>Enable TPM/TCM>Set the TPM version. 4. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4046I: TPM Firmware will be updated from TPM1.2 to TPM2.0.
  • Page 193 1. Remove any newly added TPM card from the planar or re-install the original TPM card that shipped with the system. 2. Reboot the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4054G: TPM card logical binding has failed. Severity: Warning...
  • Page 194 1. If a CPU has been replaced with a new one, roll back the original CPU and reboot the system. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4074G: Platform secure boot fuse is enabled but CPU 2 unfused.
  • Page 195 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4077G: Platform secure boot fuse is disabled but CPU 2 fused. Severity: Warning User Action: Complete the following steps: 1. If a CPU has been replaced with a new one, roll back the original CPU and reboot the system.
  • Page 196 1. AC cycle the system. 2. Make sure XCC and UEFI FW are operating with same compatible level. 3. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. 4. Reflash XCC Firmware.
  • Page 197 Complete the following steps: 1. Review XCC logs for communication errors and resolve. 2. AC cycle the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFSR0001M: [arg1] GPT corruption detected, DiskGUID: [arg2] Severity: Warning Parameters: [arg1] GPT corruption location.
  • Page 198 4. Power on system and retry. 5. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFTR0001L: An invalid date and time have been detected. Severity: Warning User Action: Complete the following steps: 1. Check the XCC event logs. This event should immediately precede an FQXSFPW0001L error.

  • Page 199: Chapter 4. Xclarity Provisioning Manager Events

    Chapter 4. XClarity Provisioning Manager events The following events can be generated by the Lenovo XClarity Provisioning Manager. For each event code, the following fields are displayed: Event identifier An identifier that uniquely identifies an event. Event description The logged message string that appears for an event.
  • Page 200 Warning Failed to export bmc settings. Warning FQXPMCL0010K FQXPMCL0011K Failed import bmc settings. Warning Warning FQXPMNM0001G Failed to set new BMC network parameters. FQXPMOS0001K Bootx64.efi is not found. Failed to Boot OS. Warning ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 201 Table 4. Events organized by severity (continued) Message String Severity Event ID FQXPMOS0002K Failed to read Deployment Manager Signature from USB. Warning FQXPMOS0003K Failed to copy Windows boot files to target Warning FQXPMOS0004K BMC Communication Failed: EMMC2USB Mount Failure. Warning Warning FQXPMOS0005K BMC communication failed: DRIVER Mount Failure.

  • Page 202: List Of Xclarity Provisioning Manager Events

    FQXPMUP0208M Failed to execute reboot BMC command List of XClarity Provisioning Manager events This section lists all messages that can be sent from the Lenovo XClarity Provisioning Manager. • FQXPMCL0001K: Bootx64.efi is not found. Failed to Boot OS. Severity: Warning User Action: 1.
  • Page 203 3. Reboot system and retry OS booting. 4. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 5.
  • Page 204 • FQXPMCL0006K: Failed to export raid config. Severity: Warning User Action: 1. Check the following Lenovo support site for information on supported RAID adapters. http://www. lenovo.com/us/en/serverproven/index.shtml 2. Ensure RAID adapter, LXPM, and UEFI firmware are at the latest levels. 3. Ensure the state of the RAID adapter and disk drives are normal.
  • Page 205 6. Reboot the machine and retry the import of the RAID configuration. 7. If the problem persists, contact technical support. • FQXPMCL0008I: Export uefi settings successfully. Severity: Info User Action: Information only; no action is required. • FQXPMCL0008K: Failed to export uefi settings. Severity: Warning User Action: 1.
  • Page 206 Information only; no action is required. • FQXPMEM0003I: LXPM has exited. Control returned to UEFI Severity: Info User Action: Information only; no action is required. • FQXPMEM0004I: Launching diagnostic program Severity: Info User Action: ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 207 Information only; no action is required. • FQXPMEM0005I: boot diagnostic program success Severity: Info User Action: Information only; no action is required. • FQXPMEM0006M: Unable to locate diagnostic firmware image Severity: Error User Action: 1. Restart BMC via supported method and reboot the system. 2.
  • Page 208 Information only; no action is required. • FQXPMER0005M: Failed to load UEFI factory default settings Severity: Error User Action: 1. Restart BMC via supported method and reboot the system. 2. Retry this operation again. ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 209 3. If the problem persists, contact technical support. • FQXPMER0006I: UEFI factory default settings loaded successfully Severity: Info User Action: Information only; no action is required. • FQXPMER0006M: Failed to load XCC factory default settings Severity: Error User Action: 1. Restart BMC via supported method and reboot the system. 2.
  • Page 210 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 6. If the problem persists, contact technical support. • FQXPMOS0005K: BMC communication failed: DRIVER Mount Failure. Severity: Warning ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 211 User Action: 1. Ensure proper operation of the virtual USB connection. 2. Restart BMC via supported method and reboot the system. 3. Reflash BMC firmware. 4. Retry OS deployment. 5. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC.
  • Page 212 2. Ensure device firmware is at the latest level. 3. Retry the test. 4. If the problem persists, contact technical support. • FQXPMSD0004M: self-test completed having the electrical element of the test failed. Severity: Error ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 213 User Action: 1. Remove A/C from the server and reseat all drives, backplanes, RAID adapters, expanders (if any), and cables. 2. Ensure device firmware is at the latest level. 3. Retry the test. 4. If the problem persists, contact technical support. •...
  • Page 214 User Action: 1. check hard drive specification to see if the hard drive support ATA self-test feature. 2. If the problem persists, contact technical support. • FQXPMSR0001K: Found unsupported RAID adapter. Severity: Warning ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 215 User Action: 1. Check the following Lenovo support site for information on supported RAID adapters. http://www. lenovo.com/us/en/serverproven/index.shtml 2. Ensure RAID adapter, LXPM, and UEFI firmware are at the latest levels. 3. If the problem persists, contact technical support. • FQXPMSR0011K: Failed to change disk drives' state.
  • Page 216 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, contact technical support. • FQXPMUP0005K: Unable to obtain the installed version of BMC ThinkSystem SR685a V3 Messages and Codes Reference...
  • Page 217 Severity: Warning User Action: 1. Restart BMC via supported method and reboot the system. 2. Reflash BMC firmware. 3. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC.
  • Page 218 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 219 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 6. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 220 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 221 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, contact technical support. • FQXPMVD0001H: Failed to get VPD data. Severity: Warning User Action: 1.
  • Page 222 ThinkSystem SR685a V3 Messages and Codes Reference...

  • Page 223: Appendix A. Getting Help And Technical Assistance

    Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. On the World Wide Web, up-to-date information about Lenovo systems, optional devices, services, and support are available at: http://datacentersupport.lenovo.com...

  • Page 224: Collecting Service Data

    Collecting service data To clearly identify the root cause of a server issue or at the request of Lenovo Support, you might need collect service data that can be used for further analysis. Service data includes information such as event logs and hardware inventory.

  • Page 225: Contacting Support

    Support when certain serviceable events occur in Lenovo XClarity Administrator and the managed endpoints. You can choose to send diagnostic files to Lenovo Support using Call Home or to another service provider using SFTP. You can also manually collect diagnostic files, open a problem record, and send diagnostic files to the Lenovo Support.
  • Page 226 ThinkSystem SR685a V3 Messages and Codes Reference...

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