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Related Manuals for Canon imageRUNNER 5020 Series
Summary of Contents for Canon imageRUNNER 5020 Series
- Page 1 SERVICE GUIDE Rev. 0 CANON U.S.A., INC. SYSTEMS & TECHNICAL SUPPORT DIVISION...
- Page 2 imageRUNNER 5020/6020 Series Service Guide IMPORTANT SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER. USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION. ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
- Page 3 Pursuant to the dealer agreement with Canon U.S.A., Inc., this service guide is solely for reference purposes and may be used only by authorized Dealers of Canon U.S.A., Inc. No part of this service guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as...
- Page 4 imageRUNNER 5020/6020 Series Service Guide Table of Contents Product Overview ............................1 Design Features..............................1 III. New Features..............................1 Universal Send..............................1 Copy Features ..............................1 Mail Box Features .............................2 Other Features ..............................2 Ethernet Card (imageRUNNER 5020/6020 Series ONLY) ................2 Product Configuration ............................3 imageRUNNER 5020/6020 Series ........................4 Accessories ................................4 Supplies ................................4 Connectivity Accessories...........................4...
- Page 5 Service Requirements............................27 Authorization Policy............................27 Service Recommendation ..........................28 Appendix ................................29 imageRUNNER 5020/6020 Series Limited Warranty Conditions ..............29 Canon GPR-4 Drum Unit Limited Warranty....................30 imageRUNNER Product Accessory Limited Warranty ..................31 Footnotes .................................32 imageRUNNER 5020/6020 Series Service Guide Rev. 0 June 2003 Page iv...
- Page 6 These are the first MEAP (Multifunctional Embedded Application Platform) enabled devices for the Canon imageRUNNER Series. MEAP is a java based development environment that, through the use of Canon tool kits, permits the development of software applications that run within a Canon device.
- Page 7 imageRUNNER 5020/6020 Series Service Guide Mail Box Features • Preview screen • Delete Page/Insert File • Combined File Save, Form Composition • Page Numbering • Cover/Sheet Insertion (Front/Back Cover Printing) • Printing With Margins • Store Print Settings for Mail Box Documents: Number of Printouts, Paper Select, Finishing Options, 2-sided mode, Cover/Sheet Insertion, Booklet, Mode Memory, Margin.
- Page 8 imageRUNNER 5020/6020 Series Service Guide Product Configuration Items included in the imageRUNNER 5020/6020 Box: • Main Unit • Installation Check List • Plate, Cassette Size x 2 • Assembly • Label, Deck Size x 2 • Cassette Size Label x 2 •...
- Page 9 imageRUNNER 5020/6020 Series Service Guide imageRUNNER 5020/6020 Series Item Item Number imageRUNNER 5020/6020 imageRUNNER 5020 8729A001AA imageRUNNER 6020 8730A001AA imageRUNNER 5020i/6020i imageRUNNER 5020i 8727A011AA imageRUNNER 6020i 8728A011AA Accessories Item Number Item Finisher-F1 0191A001AA Saddle Finisher-F2 0192A001AA Puncher Unit-B1 0194A002AA Copy Tray-C3 0519A006AA Paper Deck-G1 0270A003AA...
- Page 10 imageRUNNER 5020/6020 Series Service Guide Specifications Note: All specifications are subject to change without notice. imageRUNNER 5020/6020 imageRUNNER 5020/6020 (Main Unit) Digital, Multifunction Imaging System Type Copying Method Laser Dry Electrostatic Transfer Dry Monocomponent Toner Projection Developing System Acceptable Originals Sheets, Books, and 3 Dimensional Items (up to 4.4 lbs.) Maximum Original Size 11”...
- Page 11 imageRUNNER 5020/6020 Series Service Guide Finisher-F1 Finisher-F1 Acceptable Paper Weight 17lb Bond - 110lb Index (64 - 200 g/m Number of Trays 2 Trays 1,000 Sheets LTR / 500 Sheets 11” x 17” - Offset is Supported Top Tray or 30 sets all size Capacity Per Tray 1,000 Sheets LTR / 500 Sheets 11”...
- Page 12 imageRUNNER 5020/6020 Series Service Guide 11"x17", LGL, LTR, LTR-R, STMT Acceptable Original Size Up to 100 Sheets /LTR, LTR-R, STMT Acceptable Original Capacity Up to 50 Sheets/11” x 17” ADF Paper Weight 13 lb. Bond to 32 lb. Index (one side/both sides copy) Document Feeding Speed Up to 55 ipm) Original Feeding Method...
- Page 13 5020/6020 Series Service Guide Network Multi-PDL Print Kit-D1 Network Multi-PDL Print Kit-D1 (Standard with “i” models) Use main unit Canon custom processor with accelerator Memory Use main unit DIMM (256 MB Standard) Storage Use main unit HDD (10 GB)
- Page 14 When the HDD is replaced, the Service Support Tool is used to format the new HDD and load software. Canon USA will make the data for these updates available to the dealers via CD-ROM. Note: A Personal Computer is required to upgrade firmware.
- Page 15 imageRUNNER 5020/6020 Series Service Guide Computer Requirements For Upgrading The following are the recommended Desktop PC or laptop specifications to use for the download: CPU: Intel™ Pentium™ 166MHz or higher Memory: 32MB of RAM (64MB recommended) Free HDD Capacity: 100MB of available hard disk space Monitor Resolution: VGA (640x480) 16 Bit Color Printer Port: Bi-centronics (IEEE 1284) ECP mode...
- Page 16 EVENT FAILURE OTHER MALFUNCTION OF THE HARD DISK DRIVE. IN NO EVENT WILL CANON OR ITS AFFILIATES OR THEIR DEALERS BE LIABLE FOR ANY DAMAGES FOR LOSS OF DATA RECEIVED OR STORED ON THE HARD DISK, INCLUDING LOSS ARISING FROM LOST OPPORTUNITY TO USE SUCH DATA, EVEN IF CANON IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
- Page 17 imageRUNNER 5020/6020 Series Service Guide Service Mode Service mode can be used to predict the life expectancy of certain consumable parts including: pick-up rollers, feed rollers, separation rollers, feeder, cleaning web and paper deck. The number of sheets listed in service mode indicates the usage of these parts. This can help the technician plan for replacement parts of subsequent visits.
- Page 18 imageRUNNER 5020/6020 Series Service Guide Soft Counter The imageRUNNER 5020/6020 Series utilizes soft counters, not hard counters. The control panel normally displays 6 counters when the counter check button is pressed. The counter description may be changed, enabled, or disabled in service mode; except for counter 1. The counter 1 setting cannot be changed under any circumstances.
- Page 19 imageRUNNER 5020/6020 Series Service Guide Consumables Estimated Description Part Number Quantity Remarks Yield/Life 6% text LTR GPR-4 Toner F42-4101-000 33,000 document GPR-4 Drum F43-7801-000 3,000,000 Finisher-F1/Saddle Finisher-F2 Consumables Estimated Description Part Number Quantity Remarks Yield/Life 5,000 Staple-E1 F23-5705-000 staples x 3 cartridges 2,000 For saddle stitch...
- Page 20 imageRUNNER 5020/6020 Series Service Guide Consumable Parts Estimated Description Part Number Quantity Yield/Life Remarks (prints/copies) Developing Sleeve FG5-8235-000 1,000,000 Developing Roller FB2-6933-000 1,000,000 Cleaner Separation Claw FB2-6899-000 500,000 Use both edges Cleaning Blade FA4-1827-000 1,000,000 500,000 copies/edge Primary Corona Assembly FG6-5927-000 1,000,000 Transfer/Separation...
- Page 21 imageRUNNER 5020/6020 Series Service Guide Paper Deck-G1 Consumable Parts Estimated Description Part Number Quantity Yield/Life Remarks (prints/copies) Pick-up roller, rear FF5-1221-000 250,000 The number of Pick-up roller, front FF5-1220-000 250,000 copies is the total of sheets actually Pick-up feed roller FF5-9779-000 250,000 used.
- Page 22 imageRUNNER 5020/6020 Series Service Guide Periodic Maintenance Items : replace ∇: lubricate ⊕: adjust : clean : inspect Every Every Every Upon Unit Part 250,000 500,000 1,000,000 Remarks Installation copies copies copies Copyboard glass External Ozone filter Control Dust proof filter Inspection and adjustment at first ∇⊕...
- Page 23 imageRUNNER 5020/6020 Series Service Guide Finisher-F1 and Saddle Finisher-F2 Periodic Maintenance Items ∇: lubricate ⊕: adjust : clean : replace : inspect Location Every 250,000 copies Knurl belt Paddle at stapler unit Transmission sensor (Paddle) ADF Periodic Maintenance Items ∇: lubricate ⊕: adjust : clean : replace...
- Page 24 To do so, you can logon to e-Support and access the “Current Profile” section to make updates or call Canon USA’s Technical Support Center. Accurate profile information will allow for quick contact if more information is required from the caller later on.
- Page 25 Canon USA’s development groups. • The Canon USA Technical Support Center will be available to all Authorized Dealers, Systems Engineers and Technicians. • The Technical Support Center will provide technical information regarding all Canon associated hardware and software products.
- Page 26 • Track and Modify logged Cases. • Review all open Cases. In order to access e-Support, you must first register for a Support ID. To register for a support ID, go on-line to the Canon USA Systems Technical Support Division’s...
- Page 27 5020/6020 Series Service Guide Call Escalation Procedure Canon USA provides a time sensitive call escalation process for all authorized imageRUNNER 5020/6020 Series dealers. The Technical Support Center is the single point of entry for this process. Once a call is placed to the Technical Support Center and information is logged into the call management system, a case number will be assigned to the call.
- Page 28 $300 that were replaced during the term of the end-user warranty should be returned along with all applicable documentation to Canon U.S.A. for processing. Canon's Digital Solutions Specialists and Regional Service Managers can answer questions on this program.
- Page 29 • Itasca, IL • Irving, TX • Irvine, CA These are state-of-the-art educational centers with all of the required computer, network, and Canon products necessary to provide each student with the highest quality training available. imageRUNNER 5020/6020 Series Service Guide Rev. 0...
- Page 30 Students are provided a lunchtime meal for each day of training. Course Highlights • Canon Certified Technical Trainers deliver all of the training. • Classrooms are highly equipped state-of-the-art connectivity centers. • Instruction will consist of service-related labs, hands-on exercises, and a final examination.
- Page 31 Parts Catalog FY8-31EX-000 Side Paper Deck-G1 Parts Catalog FY8-31EY-000 Network Multi-PDL Printer Kit-A1 Service Manual FY8-13GJ-000 Service materials may be ordered through the Canon Network Access (CNA) website http://www.cna.cusa.canon.com. imageRUNNER 5020/6020 Series Service Guide Rev. 0 June 2003 Page 26...
- Page 32 • Novell CNA or CNE certification / MCSE • Canon copier service technician with two years of experience centered on connectivity products. A degree in computer science, engineering, or a computer technician with two years of experience is required in the above areas.
- Page 33 5020/6020 Series Service Guide Service Recommendation To adequately service the imageRUNNER 5020/6020 Series, Canon USA strongly recommends that dealers have a laptop computer available for use as a primary tool for the imageRUNNER 5020/6020 Series. This laptop must meet the specifications that are listed in the Computer Requirements For Upgrading of the Service Features Section on Page 10 of this Service Guide.
- Page 34 This warranty shall not extend to consumables such as paper, chemicals, and toner as to which there shall be no warranty or replacement. Nor shall this warranty cover the Canon Drum Unit for the Product, for which a separate warranty is given.
- Page 35 Following the expiration of the 30 day warranty period, and continuing for a period of ONE YEAR after delivery to the purchaser of the Drum Unit or use of it to make 2,000,000 copies, whichever comes first, Canon shall provide a credit ("Credit") to the purchaser toward a replacement Drum Unit if the Drum Unit fails to operate under normal use and service by reason of any defect in workmanship and materials, other than exterior defects, such as nicks, scratches or dents.
- Page 36 90 days after delivery to the original purchaser. During such warranty period, Canon shall, at its sole option and without charge, exchange any defective part with a new or comparable rebuilt part or exchange any defective Accessory for a new or comparable used Accessory.
- Page 37 imageRUNNER 5020/6020 Series Service Guide Footnotes If any of the options are installed, the copier may no longer be Energy Star compliant. Item Numbers and Part Numbers are subject to change due to engineering changes, etc. The following Bicentronics I/F cable is required: One end of the cable should have a TYPE A connector prescribed by IEEE1284 (25 pin, for PC connection).