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Brother DCP-9055CDN Basic User's Manual
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Brother DCP-9055CDN Basic User's Manual

Brother DCP-9055CDN Basic User's Manual

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BASIC USER'S GUIDE
DCP-9055CDN
Version 0
ARL/ASA/NZ/SAF/GLF

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Summary of Contents for Brother DCP-9055CDN

  • Page 1 BASIC USER’S GUIDE DCP-9055CDN Version 0 ARL/ASA/NZ/SAF/GLF...
  • Page 2 The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.com/registration/ © 2010 Brother Industries, Ltd.
  • Page 3 Network User's Guide This Guide provides useful information of PDF file / wired network settings and security Documentation CD-ROM / settings using Brother machine. You can In the box also find supported protocol information for your machine and the detailed troubleshooting tips.

  • Page 4: Table Of Contents

    Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide..................2 Viewing Documentation ...................2 ® Accessing Brother Support (Windows ) ..............4 Accessing Brother Support (Macintosh) ..............4 Control panel overview ..................6 Data LED indications ..................8 Volume settings .....................9 Beeper volume ....................9 Loading paper Loading paper and print media ................10...
  • Page 5 How to scan to a computer Scanning a document ..................29 Scanning using the scan key ................29 Scanning using a scanner driver .................30 Routine maintenance Replacing the consumable items.................31 Replacing a Toner cartridge ................35 Replacing the drum unit................. 41 Replacing the belt unit ...................
  • Page 6 Specifications General ......................122 Document Size ....................124 Print media......................125 Copy ........................127 Scanner ......................128 Printer ........................129 Interfaces ......................130 Computer requirements ..................131 Consumable items .....................133 Network (LAN) ....................134 Index...
  • Page 7 Table of Contents (ADVANCED USER’S GUIDE) The Advanced User's Guide explains the following features and operations. You can view the Advanced User's Guide on the Documentation CD-ROM. General Setup Memory storage Automatic daylight savings time Ecology features LCD Contrast User Settings List Network Configuration List Security features Secure Function Lock 2.0...

  • Page 9: General Information

    Using the WARNING documentation WARNING indicates a potentially hazardous situation which, if not avoided, Thank you for buying a Brother machine! could result in death or serious injuries. Reading the documentation will help you make the most of your machine. CAUTION...

  • Page 10: Accessing The Advanced User's Guide, Software User's Guide And Network User's Guide

    Chapter 1 Accessing the Click your country. Advanced User’s Guide, Software User’s Guide and Network User’s Guide This Basic User's Guide does not contain all the information about the machine such as how to use the advanced features Copy, Printer, Scanner and Network. When you are ready to learn detailed information about these operations, read the Advanced User’s Point to your language, point to View...
  • Page 11 Active X controls. For the page to downloaded and installed before use. See display correctly you must click on the bar, Accessing Brother Support (Macintosh) click Allow Blocked Content, then click on page 4 for further instructions. Yes in the Security Warning dialog box.

  • Page 12: Accessing Brother Support (Windows ® )

    Web support (Brother Solutions Center) on the Installation CD-ROM. Center) on the Installation CD-ROM.  Click Brother Support on the main menu.  Double-click the Brother Support icon. The following screen will appear: The following screen will appear: ...
  • Page 13 General information...

  • Page 14: Control Panel Overview

    Chapter 1 Control panel overview Contrast:- Quality :Auto Enlg/Red:100% Tray :MP>T1 Sleep 1 Copy keys: Menu Options Lets you access the Menu to program your settings in this machine. You can quickly and easily choose temporary settings for copying. Enlarge/Reduce Lets you store your settings in the machine.
  • Page 15 General information Contrast:- Quality :Auto Enlg/Red:100% Tray :MP>T1 Sleep 9 Scan: Scan Puts the machine in Scan mode. 10 Data LED The LED will flash depending on the machine status. 11 PRINT keys: Secure You can print data saved in the memory when you enter your four-digit password.

  • Page 16: Data Led Indications

    Chapter 1 Data LED indications The Data LED (light emitting diode) will flash depending on the machine’s status. Machine Status Description Ready Mode The machine is ready to print, in sleep mode, there is no print data, or the power switch is off. Receiving Data The machine is either receiving data from the computer, processing data in memory, or printing data.

  • Page 17: Volume Settings

    General information Volume settings Beeper volume When the beeper is on, the machine will beep when you press a key or make a mistake. You can choose a range of volume levels, from High to Off. Press Menu, 1, 2. Press a or b to choose Off, Low, Med or High.

  • Page 18: Loading Paper

    Loading paper Loading paper and Printing on plain paper, thin paper or recycled paper from the standard print media paper tray Pull the paper tray completely out of the The machine can feed paper from the machine. standard paper tray, optional lower tray or multi-purpose tray.
  • Page 19 Loading paper While pressing the green paper-guide WARNING release lever (1), slide the paper guides to fit the paper size you are loading in DO NOT touch the shaded parts shown in the tray. Make sure that the guides are the illustration.

  • Page 20: Loading Paper In The Multi-Purpose Tray (Mp Tray)

    Chapter 2 Loading paper in the multi- Put paper in the tray and make sure: purpose tray (MP tray)  The paper is below the maximum paper mark (b b b) (1). You can load up to 3 envelopes or special Over filling the paper tray will cause print media in the MP tray or up to 50 sheets paper jams.
  • Page 21 Loading paper Pull out the MP tray support and unfold Put paper in the MP tray and make sure: the flap (1).  The paper stays under the maximum paper mark (1).  The paper edge is positioned between the arrows (2). ...
  • Page 22 Chapter 2 Printing on envelopes and thick paper Lift up the support flap to prevent paper from sliding off the face-down output from the MP tray tray, or remove each page as soon as it Before loading, press the corners and sides comes out of the machine.
  • Page 23 Loading paper Lift up the support flap to prevent Put up to 3 envelopes or up to 25 sheets envelopes and thick sheets of paper of thick paper (163 gsm) in the MP tray. from sliding off the face down output If you add more envelopes or paper it tray.
  • Page 24 Chapter 2 Open the back cover (Face-up output When you have finished printing, open tray). the back cover and reset the two grey levers which are pulled down at step f back to the original position. Note • Remove each printed envelope immediately to prevent a paper jam.

  • Page 25: Scannable Area

    Loading paper Scannable area The figures below show unscannable areas for Copying. Document Size Top (1) Left (2) Bottom (1) Right (2) Letter 4 mm 3.96 mm 4 mm 2 mm Note This unscannable area shown above is for a single copy or a 1 in 1 copy using A4 size paper. The area that cannot be scanned will vary by paper size.

  • Page 26: Paper Settings

    Chapter 2 Paper settings Paper Size You can use ten sizes of paper for printing Paper Type copies: A4, Letter, Legal, Executive, A5, A5 L, A6, B5, B6 and Folio (8.5 in. × 13 in.). Set up the machine for the type of paper you When you change the size of paper in the are using.

  • Page 27: Tray Use In Copy Mode

    Loading paper Tray Use in copy mode Tray Use in print mode You can change the priority tray that the You can change the default tray the machine machine will use for printing copies. will use for printing from your computer. When you choose Tray#1 Only, MP Only Press Menu, 1, 4, 2.

  • Page 28: Acceptable Paper And Other Print Media

    Chapter 2 Acceptable paper and Type and size of paper other print media The machine feeds paper from the installed standard paper tray, multi-purpose tray or Print quality may vary according to the type of optional lower tray. paper you are using. The name for the paper trays in the You can use the following types of print media: thin paper, plain paper, thick paper,...

  • Page 29: Paper Capacity Of The Paper Trays

    Loading paper Paper capacity of the paper trays Paper size Paper types No. of sheets Paper Tray Plain paper, Thin paper up to 250 [80 gsm] A4, Letter, Legal , B5, (Tray 1) and Recycled paper Executive, A5, A5 (Long Edge), A6, B6, Folio Multi-purpose Tray Width: 69.8 to 216 mm...

  • Page 30: Handling And Using Special Paper

    • that is multipart or carbonless a paper jam. • that is designed for inkjet printing If you use any of the types of paper listed, they may damage your machine. This damage may not be covered under any Brother warranty or service agreement.
  • Page 31 • that cannot be arranged neatly when listed above, they may damage your stacked machine. This damage may not be covered under any Brother warranty or • that are made of paper that weighs service agreement. more than the paper weight specifications for the machine •...
  • Page 32 Chapter 2 Labels The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit. Adhesives should not come in contact with any part of the machine, because the label stock may stick to the drum unit or rollers and cause...

  • Page 33: Loading Documents

    Loading documents How to load Note documents • To scan documents that are not suitable for the ADF, see Using the scanner glass on page 26. You can make copies, and scan from the ADF (Automatic Document Feeder) and the •...

  • Page 34: Using The Scanner Glass

    Chapter 3 Using the scanner glass Using the document guidelines on the left and top, place the document face down in the upper left corner of the You can use the scanner glass to copy or scanner glass. scan pages of a book one page at a time. Document Sizes Supported Length: Up to 297.0 mm...

  • Page 35: Making Copies

    Making copies How to copy Copy settings You can change the following copy settings: The following steps show the basic copy operation. For details about each option, see Press a or b to scroll through the copy the Advanced User's Guide. settings.

  • Page 36: How To Print From A Computer

    Printing for Windows or Printing and Faxing for Macintosh in Software User's Guide for the details about the print settings.) Install the Brother printer driver on the Installation CD-ROM. (See the Quick Setup Guide.) From your application, choose the Print command.

  • Page 37: How To Scan To A Computer

    Guide.) Presto! PageManager must be downloaded and installed before use. See Accessing Load your document. (See How to load Brother Support (Macintosh) on page 4 for documents on page 25.) further instructions.  Use the ADF to scan multiple pages (For network users) of documents.

  • Page 38: Scanning Using A Scanner Driver

    Chapter 6 Scanning using a scanner driver For more information, see Scanning a document using the TWAIN driver or Scanning a document using the WIA driver in the Software User's Guide. Start a scanning application and click the Scan button. Adjust the settings such as Resolution, Brightness and Scan Type in the Scanner Setup dialog box.

  • Page 39: A Routine Maintenance

    Routine maintenance Replacing the consumable items The following messages appear on the LCD in the Ready mode. These messages provide advanced warnings to replace the consumable items before they reach the end of their life. To avoid any inconvenience, you may want to buy spare consumable items before the machine stops printing.
  • Page 40 Approx. cartridge yield is declared in accordance with ISO/IEC 19798. Standard toner cartridge High capacity toner cartridge Super High capacity toner cartridge Note Availability of toner cartridges differs from one country to another. Visit the Brother Solutions Center at http://solutions.brother.com/ or contact your local Brother office for further details.
  • Page 41 Belt Unit Waste toner box See page 53. WT-300CL Replace WT Box 50,000 pages Fuser unit Call your Brother dealer for a Replace Parts 100,000 pages replacement fuser unit. Fuser Unit Laser unit Call your Brother dealer for a Replace Parts 100,000 pages replacement laser unit.
  • Page 42 Note • If you choose not to return your used consumable, please discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office. (See EU Directive 2002/96/EC and EN 50419 in the Safety and Legal Booklet.) •...

  • Page 43: Replacing A Toner Cartridge

    The machine will stop printing until you Toner Low warning. replace the toner cartridge. A new or unused Brother Original toner cartridge will reset the • To ensure high quality printing, we Replace Toner mode. recommend that you use only Brother Original toner cartridges.
  • Page 44 Replacing the toner cartridge Hold the green handle of the drum unit. Pull the drum unit out until it stops. Make sure that the machine is turned Press the front cover release button and then open the front cover.
  • Page 45 Routine maintenance Hold the handle of the toner cartridge IMPORTANT and slightly push it toward the machine to unlock it. Then pull it out of the drum • We recommend that you place the drum unit. Repeat this for all the toner unit and/or the toner cartridge on a clean, cartridges.
  • Page 46 Push to release the latches of the Clean the corona wire inside the drum corona wire cover (1), and then open the unit by gently sliding the green tab from cover. left to right and right to left several times. Note Be sure to return the tab to the home position (a) (1).
  • Page 47 • If an unpacked drum unit is put in direct sunlight or room light, the unit may be damaged. • Brother machines are designed to work with toner of a particular specification and will work to a level of optimum performance when used with Brother Original toner cartridges.
  • Page 48 Pull off the protective cover. Hold the handle of the toner cartridge and slide the toner cartridge into the drum unit then slightly pull it toward you until you hear it click into place. Make sure that you match the toner cartridge colour to the same colour label on the drum unit.

  • Page 49: Replacing The Drum Unit

    Drum The drum unit has exceeded its rated life. Please replace the drum unit with a new one. We recommend a Brother Original drum unit be installed at this time. After replacement, reset the drum counter by following the instructions included with the...
  • Page 50 We cannot guarantee the print quality. Please replace the drum unit with a new one. We • Every time you replace the drum unit, recommend a Brother Original drum unit be clean the inside of the machine. (See installed at this time.
  • Page 51 Routine maintenance Hold the green handle of the drum unit. Turn the green lock lever (1) at the left of Pull the drum unit out until it stops. the machine anticlockwise to the release position. Holding the green handles of the drum unit, lift the front of the drum unit and remove it from the machine.
  • Page 52 Hold the handle of the toner cartridge IMPORTANT and slightly push it to unlock it. Then pull it out of the drum unit. Repeat this for all • We recommend that you place the drum the toner cartridges. unit and/or the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.
  • Page 53 Routine maintenance Unpack the new drum unit and remove IMPORTANT the protective cover. • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. • We recommend that you place the drum unit and/or the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you...
  • Page 54 Hold the handle of the toner cartridge Make sure the green lock lever (1) is in and slide the toner cartridge into the new the release position as shown in the unit, then slightly pull it toward you until illustration. you hear it click into place.
  • Page 55 Routine maintenance Resetting the drum counter Turn the green lock lever (1) clockwise to the lock position. When you replace a drum unit with a new one, you need to reset the drum counter by completing the following steps: Press Menu, 5, 8. Press a or b to choose Drum.

  • Page 56: Replacing The Belt Unit

    Replacing the belt unit Press the front cover release button and then open the front cover. Model name: BU-300CL A new belt unit can print approximately 50,000 A4 or Letter size single-sided pages. Replace Belt When the following message appears on the LCD, you need to replace the belt unit: Replace Parts Belt Unit...
  • Page 57 Routine maintenance Hold the green handle of the drum unit. Turn the green lock lever (1) at the left of Pull the drum unit out until it stops. the machine anticlockwise to the release position. Holding the green handles of the drum unit, lift the front of the drum unit and remove it from the machine.
  • Page 58 • To avoid print quality problems, DO NOT IMPORTANT touch the shaded parts shown in the illustrations. • We recommend that you place the drum unit and/or the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.
  • Page 59 Routine maintenance Put the new belt unit back in the IMPORTANT machine. Make sure the belt unit is level and fits firmly into place. To avoid print quality problems, DO NOT touch the shaded parts shown in the illustration. Unpack the new belt unit.
  • Page 60 Make sure the green lock lever (1) is in Turn the green lock lever (1) clockwise the release position as shown in the to the lock position. illustration. Push the drum unit in until it stops. Match the guide ends (2) of the drum unit to the c marks (1) on both sides of the machine, then gently slide the drum unit into the machine until it stops at the...

  • Page 61: Replacing The Waste Toner Box

    Routine maintenance Replacing the waste toner Resetting the belt unit counter When you replace a belt unit with a new one, you need to reset the belt unit counter by completing the following steps: Model name: WT-300CL A new waste toner box can print Press Menu, 5, 8.
  • Page 62 Make sure that the machine is turned Hold the green handle of the drum unit. Pull the drum unit out until it stops. Press the front cover release button and then open the front cover.
  • Page 63 Routine maintenance Turn the green lock lever (1) at the left of IMPORTANT the machine anticlockwise to the release position. Holding the green • We recommend that you place the drum handles of the drum unit, lift the front of unit and/or the toner cartridge on a clean, the drum unit and remove it from the flat surface with a sheet of disposable...
  • Page 64 • To avoid print quality problems, DO NOT IMPORTANT touch the shaded parts shown in the illustrations. To avoid print quality problems, DO NOT touch the shaded parts shown in the illustration. Hold the green handle of the belt unit with both hands and lift the belt unit up, then pull it out.
  • Page 65 Routine maintenance Remove two pieces of orange packing Hold the green handle of the waste toner material and discard them. box and remove the waste toner box from the machine. CAUTION Handle the waste toner box carefully in case you accidentally spill or scatter toner. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.
  • Page 66 Unpack the new waste toner box and Put the belt unit back into the machine. put the new waste toner box in the Make sure the belt unit is level and fits machine using the green handle. Make firmly into place. sure the waste toner box is level and fits firmly into place.
  • Page 67 Routine maintenance Make sure the green lock lever (1) is in Turn the green lock lever (1) clockwise the release position as shown in the to the lock position. illustration. Push the drum unit in until it stops. Match the guide ends (2) of the drum unit to the c marks (1) on both sides of the machine, then gently slide the drum unit into the machine until it stops at the...

  • Page 68: Cleaning And Checking The Machine

    Cleaning and Checking Cleaning the outside of the machine the machine Turn off the machine. Disconnect all Clean the outside and inside of the machine cables, and then unplug the power cord regularly with a dry, lint-free cloth. When you from the electrical socket.

  • Page 69: Cleaning The Scanner Glass

    Routine maintenance Cleaning the scanner glass Wipe the inside and the outside of the paper tray with a dry, lint-free soft cloth to remove dust. Turn off the machine. Disconnect all cables, and then unplug the power cord from the electrical socket. Lift the document cover (1).

  • Page 70: Cleaning The Laser Scanner Windows

    Cleaning the laser scanner In the ADF unit, clean the white bar (1) and the scanner glass strip (2) windows underneath it with a soft lint-free cloth moistened with water. Turn off the machine. Disconnect all cables, and then unplug the power cord from the electrical socket.
  • Page 71 Routine maintenance Hold the green handle of the drum unit. Turn the green lock lever (1) at the left of Pull the drum unit out until it stops. the machine anticlockwise to the release position. Holding the green handles of the drum unit, lift the front of the drum unit and remove it from the machine.
  • Page 72 Wipe the four scanner windows (1) with IMPORTANT a dry, lint-free cloth. • We recommend that you place the drum unit and/or the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.
  • Page 73 Routine maintenance Match the guide ends (2) of the drum Push the drum unit in until it stops. unit to the c marks (1) on both sides of the machine, then gently slide the drum unit into the machine until it stops at the green lock lever.

  • Page 74: Cleaning The Corona Wires

    Cleaning the corona wires Hold the green handle of the drum unit. Pull the drum unit out until it stops. If you have print quality problems, clean the four corona wires as follows: Press the front cover release button and then open the front cover.
  • Page 75 Routine maintenance Hold the handle of the toner cartridge Push to release the latches of the and slightly push it toward the machine corona wire cover (1), and then open the to unlock it. Then pull it out of the drum cover.
  • Page 76 Clean the corona wire inside the drum Close the corona wire cover. unit by gently sliding the green tab from left to right and right to left several times. Repeat steps d to f to clean each of three remaining corona wires. Note Be sure to return the tab to the home position (a) (1).
  • Page 77 Routine maintenance Hold the handle of the toner cartridge Push the drum unit in until it stops. and slide the toner cartridge into the drum unit then slightly pull it toward you until you hear it click into place. Make sure that you match the toner cartridge colour to the same colour label on the drum unit.

  • Page 78: Cleaning The Drum Unit

    Cleaning the drum unit Press the front cover release button and then open the front cover. If your printout has coloured dots at 94 mm intervals the drum may have something stuck to the drum surface, such as glue from a label.
  • Page 79 Routine maintenance Hold the green handle of the drum unit. Turn the green lock lever (1) at the left of Pull the drum unit out until it stops. the machine anticlockwise to the release position. Holding the green handles of the drum unit, lift the front of the drum unit and remove it from the machine.
  • Page 80 Hold the handle of the toner cartridge IMPORTANT and slightly push it to unlock it. Then pull it out of the drum unit. Repeat this for all • We recommend that you place the drum the toner cartridges. unit and/or the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.
  • Page 81 Routine maintenance Turn the drum unit over by holding the On the problem colour drum, use the green handles. Make sure that the drum numbered markers next to the drum unit gears (1) are on the left hand side. roller to find the mark. For example, a cyan dot in column 2 on the check sheet would mean that there is a mark on the cyan drum in the "2"...
  • Page 82 Turn the drum unit gear toward you by Hold the handle of the toner cartridge hand while looking at the surface of the and slide the toner cartridge into the suspected area. drum unit then slightly pull it toward you until you hear it click into place.
  • Page 83 Routine maintenance Make sure the green lock lever (1) is in Turn the green lock lever (1) clockwise the release position as shown in the to the lock position. illustration. Push the drum unit in until it stops. Match the guide ends (2) of the drum unit to the c marks (1) on both sides of the machine, then gently slide the drum unit into the machine until it stops at the...

  • Page 84: Cleaning The Paper Pick-Up Rollers

    Cleaning the paper pick-up Plug the machine’s power cord back into the electrical socket first, and connect all rollers cables. Turn on the machine. If you have paper feed problems, clean the pick-up rollers as follows: Turn off the machine. Unplug the power cord from the electrical socket.

  • Page 85: Calibration

    Routine maintenance Calibration Tightly wring out a lint-free cloth soaked in lukewarm water, and then wipe the separator pad (1) of the paper tray with The output density for each colour may vary it to remove dust. depending on the environment the machine is in such as temperature and humidity.

  • Page 86: Auto Registration

    Auto Registration Note • If an error message is displayed, press Stop/Exit and try again. (For more Registration information, see Error and maintenance If solid areas of colour or images have cyan, messages on page 80.) magenta or yellow fringes, you can use the ®...

  • Page 87: Frequency (Colour Correction)

    Routine maintenance Frequency (Colour Correction) You can set how often the colour correction (Colour Calibration and Auto Registration) occurs. The default setting is Normal. The colour correction process consumes some amount of the toner. Press Menu, 3, 9. Press a or b to choose Normal, Low or Off.

  • Page 88: Troubleshooting

    The most common error and maintenance messages are shown below. You can clear most errors and perform routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://solutions.brother.com/. Error Message...
  • Page 89 Troubleshooting Error Message Cause Action The temperature of the drum unit Make sure that you can hear the fan in the Cooling Down or toner cartridge is too hot. The machine spinning and that the exhaust outlet Wait for a while machine will pause its current is not blocked by something.
  • Page 90 Init Unable XX problem. it on again. (XX = Error Code)  If the problem continues, call your Brother dealer. The paper is jammed underneath (See Paper is jammed underneath paper Jam Duplex Paper Tray 1. tray 1 on page 96.)
  • Page 91 The machine has a mechanical Do one of the following: Print Unable XX problem. (XX = Error Code)  Turn the power switch off, wait a few minutes, and then turn it on again.  If the problem continues, call your Brother dealer.
  • Page 92 (See Resetting the drum counter installed. on page 47.) It is time to replace the fuser unit. Call your Brother dealer or a Brother Replace Parts Authorized Service Center to replace the Fuser Unit fuser unit.
  • Page 93 Troubleshooting Error Message Cause Action The paper in the tray is not the Load the correct size of paper in the tray and Size mismatch correct size. set the “Paper Size” (Menu, 1, 1, 2). (See Paper Size on page 18.) The paper size specified in the Open the back cover to let the printed paper Small paper...

  • Page 94: Document Is Jammed In The Top Of The Adf Unit

    Document is jammed in the Document is jammed under top of the ADF unit the document cover Take out any paper from the ADF that is Take out any paper from the ADF that is not jammed. not jammed. Open the ADF cover. Lift the document cover.

  • Page 95: Removing Small Documents Jammed In The Adf

    Troubleshooting Removing small documents Document is jammed at the jammed in the ADF output tray Lift the document cover. Take out any paper from the ADF that is not jammed. Insert a piece of stiff paper, such as cardstock, into the ADF to push any Pull the jammed document out to the small paper scraps through.

  • Page 96: Paper Is Jammed In The Mp Tray

    Paper is jammed in the MP When loading paper in the MP tray, make sure that the paper stays under tray the maximum paper height guides (1) on both sides of the tray. If the LCD shows Jam MP Tray, follow these steps: Remove the paper from the MP tray.

  • Page 97: Paper Is Jammed In The Paper Tray 1 Or Tray 2

    Troubleshooting Paper is jammed in the Paper WARNING Tray 1 or Tray 2 DO NOT touch the shaded parts shown in If the LCD shows Jam Tray 1 or the illustration. These rollers may be Jam Tray 2, follow these steps: rotating at high speed.

  • Page 98: Paper Is Jammed At The Back Of The Machine

    Paper is jammed at the back Use both hands to slowly pull out the jammed paper. of the machine If the LCD shows Jam Rear, a paper jam occurred behind the back cover. Follow these steps: Leave the machine turned on for 10 minutes to cool down.
  • Page 99 Troubleshooting Pull the green tabs (2) at the left and CAUTION right hand sides toward you and fold down the fuser cover (1). HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot.

  • Page 100: Paper Is Jammed Inside The Machine

    Paper is jammed inside the Close the fuser cover (1). machine If the LCD shows Jam Inside, follow these steps: Turn off the machine. Disconnect all cables, and then unplug the power cord from the electrical socket. Press the front cover release button and then open the front cover.
  • Page 101 Troubleshooting Hold the green handle of the drum unit. Turn the green lock lever (1) at the left of Pull the drum unit out until it stops. the machine anticlockwise to the release position. Holding the green handles of the drum unit, lift the front of the drum unit and remove it from the machine.
  • Page 102 Pull out the jammed paper slowly. IMPORTANT • We recommend that you place the drum unit and the toner cartridges on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. •...
  • Page 103 Troubleshooting Match the guide ends (2) of the drum Push the drum unit in until it stops. unit to the c marks (1) on both sides of the machine, then gently slide the drum unit into the machine until it stops at the green lock lever.

  • Page 104: Paper Is Jammed Underneath Paper Tray 1

    Paper is jammed underneath If paper is not caught inside the machine, check underneath the paper paper tray 1 tray. If the LCD shows Jam Duplex, follow these steps: Pull the paper tray completely out of the machine. Put the paper tray firmly back in the machine.

  • Page 105: Troubleshooting

    If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

  • Page 106: Scanning Difficulties

    Scanning difficulties Difficulties Suggestions TWAIN errors appear while Make sure that the Brother TWAIN driver is chosen as the primary source. In scanning. PaperPort™ 12SE, click File, Scan or Get Photo and choose the Brother TWAIN driver. OCR does not work.

  • Page 107: Paper Handling Difficulties

    Troubleshooting Paper handling difficulties Difficulties Suggestions The machine does not feed paper.  If there is no paper, load a new stack of paper into the paper tray. The LCD shows No Paper or a  If there is paper in the paper tray, make sure it is straight. If the paper is curled, Paper Jam message.

  • Page 108: Network Difficulties

    It is necessary to set the third-party Security/Firewall Software to allow Network scanning. To add port 54925 for Network scanning, enter the information below:  In Name: Enter any description, for example Brother NetScan.  In Port number: Enter 54925.

  • Page 109: Improving The Print Quality

    Note Brother does not recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with toner from other sources. To get the best print quality, we suggest using the recommended paper. Check that you use paper that meets our specifications.
  • Page 110 ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Replacing a Toner cartridge on page 35.) To identify the colour of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
  • Page 111 Put in a new toner cartridge. (See Replacing a Toner cartridge colours are missing on page 35.) To identify the colour of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
  • Page 112 Examples of poor print Recommendation quality The colour of your printouts is  Make sure Toner Save mode is off in the control panel of the machine not what you expected or the printer driver.  Perform the calibration. (See Calibration on page 77.) ...
  • Page 113  that colour. (See Replacing a Toner cartridge on page 35.) To identify the colour of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips.  Put in a new drum unit. (See Replacing the drum unit on page 42.) Thin lines do not print ...
  • Page 114 Examples of poor print Recommendation quality Poor fixing  Make sure that the media type settings in the printer driver and in the machine's Paper Type menu matches the type of paper you are using. (See Acceptable paper and other print media on page 20 and Basic tab in the Software User's Guide.) ABCDEFGHIJKLMNOPQRSTUVWXYZ.
  • Page 115 Troubleshooting Examples of poor print Recommendation quality Envelope creases  Make sure that the envelope lever is pulled down when you are printing envelopes.  If creases occur with the envelope levers in the envelope position, print with the back cover opened and feed one envelope at a time from the MP tray.

  • Page 116: Machine Information

    You can reset all the machine settings Press Stop/Exit. back to the settings that were set at the factory. Note Brother strongly recommends you You can also reset the Network settings perform this operation when you dispose by pressing Menu, 4, 0. of the machine.

  • Page 117: Menu And Features

    Menu and features On-screen How to access the menu mode programming Press Menu. Your machine has been designed to be easy to use. The LCD provides on-screen Choose an option. programming using the menu keys.  Press 1 for General Setup menu. We have created step by step on-screen instructions to help you program your Press 2 for Copy menu.

  • Page 118: Menu Table

    Menu table The factory settings are shown in Bold with an asterisk. Choose & OK Choose & OK to accept to exit Level 1 Level 2 Level 3 Level 4 Options Descriptions Page Sets the type of 1.General Setup 1.Paper 1.Paper Type 1.MP Tray Thin paper in the paper...
  • Page 119 Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions Page Sets the size of the 1.General Setup 1.Paper 2.Paper Size 1.MP Tray paper in the paper (Continued) (Continued) Letter tray. Legal Executive A5 L Folio Sets the size of the 2.Tray#1 paper in the paper Letter...
  • Page 120 Level 1 Level 2 Level 3 Level 4 Options Descriptions Page 1.Toner Save — Increases the page 1.General Setup 3.Ecology yield of the toner (Continued) Off* cartridge. 2.Sleep Time — Range varies Conserves power. depending on models. 003Min* — Chooses the tray that 4.Tray Use 1.Copy Tray#1 Only...
  • Page 121 Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions Page 6.Function Lock — — — Can restrict selected 1.General Setup machine operation (Continued) for up to 25 individual users and all other non-authorized Public users. 7.Document Scan 1.Glass ScanSize — Adjusts the scan area of the scanner Letter...
  • Page 122 Level 1 Level 2 Level 3 Options Descriptions Page — You can choose the 2.Copy 1.Quality Auto* Copy resolution for Text your type of document. Photo Graph — Adjust the brightness 2.Brightness -nnnno+ for copies. -nnnon+ -nnonn+* -nonnn+ -onnnn+ — Adjusts the contrast 3.Contrast -nnnno+...
  • Page 123 Menu and features Level 1 Level 2 Level 3 Options Descriptions Page — Chooses the 3.Printer 1.Emulation Auto* emulation mode. HP LaserJet BR-Script 3 Prints a list of the 2.Print Options 1.Internal Font 1.HP LaserJet machine’s internal 2.BR-Script 3 fonts. 2.Configuration —...
  • Page 124 Level 1 Level 2 Level 3 Options Descriptions Page — Print the chart to 3.Printer 8.Manual Regist. 1.Print Chart manually check the (Continued) registration of the colours. Sets the correction 2.Set Regist. 1 Magenta Left value on the chart you 2 Cyan Left printed from 3 Yellow Left...
  • Page 125 — Enable or Disable the 0.IPv6 IPv6 protocol. If you Off* want to use the IPv6 protocol, visit http://solutions.brother.com/ for more information. See Network User's Guide. The factory settings are shown in Bold with an asterisk.
  • Page 126 Level 1 Level 2 Level 3 Level 4 Options Descriptions — — Chooses the Ethernet 4.Network 2.Ethernet Auto* link mode. (Continued) 100B-FD 100B-HD 10B-FD 10B-HD — — Shows the Ethernet 3.Status Active 100B-FD link status. Active 100B-HD Active 10B-FD Active 10B-HD Inactive —...
  • Page 127 Menu and features Level 1 Level 2 Level 3 Options Descriptions Page — Puts the date and 5.Machine Info. 1.Date&Time 1.Date&Time time on the LCD. Changes for Daylight 2.Daylight Save On Savings Time Off* manually. Sets the time zone for 3.Time Zone UTCXXX:XX your country.

  • Page 128: Entering Text

    Entering text When setting certain menu selections, you will need to type text characters. The numeric keys have letters printed on them. The keys: 0, # and l do not have printed letters because they are used for special characters. Press the appropriate numeric key the number of times shown in this reference table to access the character you want.
  • Page 129 Menu and features Special characters and symbols Press l, # or 0, then press d or c to move the cursor to the symbol or character you want. Press OK to choose it. The symbols and characters below will appear depending on your menu selection.

  • Page 130: D Specifications

    Specifications General Printer Type Laser Print Method Electrophotography by semiconductor laser beam scanning Memory Capacity 128 MB 22 characters × 5 lines LCD (liquid crystal display) Power Source 220 - 240 V AC 50/60Hz Peak: 1200 W Power Consumption Copying (Average): Approx.
  • Page 131 Specifications Noise level Sound power Operating d = 6.68 B (A) (Colour Copying): Operating d = 6.67 B (A) (Monochrome Copying): Office equipment with L d > 6.30 B (A) is not suitable for use in room where people do primarily intellectual work. Such equipment should be placed in separate rooms because of the noise emission.

  • Page 132: Document Size

    Document Size Document Size ADF Width: 147.3 to 215.9 mm (Single-sided) ADF Length: 147.3 to 356.0 mm Scanner Glass Width: Max. 215.9 mm Scanner Glass Length: Max. 297 mm...

  • Page 133: Print Media

    Specifications Print media Paper Input Paper Tray  Paper Type: Plain paper, Thin paper or Recycled paper  Paper Size: Letter, A4, B5 (ISO/JIS), A5, A5 (Long Edge), B6 (ISO), A6, Executive, Legal and Folio  Paper Weight: 60 to 105 gsm ...
  • Page 134 Duplex  Manual Duplex: Printing Automatic Duplex:   Paper Size (Automatic Duplex):  Paper Weight 60 to 105 gsm (Automatic Duplex):  Paper Type Plain paper, Thin paper, Recycled paper or (Automatic Duplex): Glossy paper For labels, we recommend removing printed pages from the output paper tray immediately after they exit the machine to avoid the possibility of smudging.

  • Page 135: Copy

    Specifications Copy Colour/Black Yes/Yes Copy Width Max. 210 mm Multiple Copies Stacks or Sorts up to 99 pages Reduce/Enlarge 25% to 400% (in increments of 1%) Up to 1200 × 600 dpi Resolution First Copy Out Time Less than 19 seconds (from the READY mode and standard (Monochrome) tray) First Copy Out Time...

  • Page 136: Scanner

    Max. 210 mm Greyscale 256 levels For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/. ® Maximum 1200 × 1200 dpi scanning with the WIA driver in Windows XP (resolution up to 19200 × 19200 dpi can be...

  • Page 137: Printer

    Specifications Printer Automatic 2-sided (Duplex) Print Emulations ® PCL6, BR-Script3 (PostScript 3™) 600 dpi × 600 dpi, 2400 dpi (2400 × 600) quality Resolution Print Speed Up to 14 sides/minute (Up to 7 sheets/minute) (Monochrome Duplex) (A4 size) Print Speed Up to 14 sides/minute (Up to 7 sheets/minute) (Colour Duplex) (A4 size)

  • Page 138: Interfaces

    Interfaces Use a USB 2.0 cable (Type A/B) that is no more than 2.0 meters long. Use an Ethernet UTP cable category 5 or greater. Ethernet Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface.

  • Page 139: Computer Requirements

    Specifications Computer requirements Minimum System Requirements and Supported PC Software Functions Computer Platform & Processor Minimum Recommended Hard Disk Space Supported Supported Operating System Minimum Speed to install Version Software Interface Functions Drivers Applications ® ® ® ® 64 MB 256 MB 150 MB 500 MB...
  • Page 140 10.6.x Processor ® Internet Explorer 6.0 or greater. For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi. Third party USB ports are not supported. ® ® PaperPort™ 11SE supports Microsoft SP4 or higher for Windows 2000.

  • Page 141: Consumable Items

    Drum yield is approximate, and may vary by type of use. Note • Brother does not recommend the use of consumables other than genuine Brother consumables. • Your machine warranty may not cover any damage arising from the use of non genuine Brother consumables.

  • Page 142: Network (Lan)

    Wired Network APOP, POP before SMTP, SMTP-AUTH, SSL/TLS (IPPS, HTTPS, Security SMTP, POP), SNMP v3, 802.1x (EAP-MD5, EAP-FAST, PEAP, EAP-TLS, EAP-TTLS), Kerberos See Computer requirements on page 131. BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com/.

  • Page 143: Index

    Index ADF (automatic document feeder) Folio ........... 18 using .............25 Apple Macintosh See Software User’s Guide. Greyscale ..........128 Belt unit replacing ..........48 HELP LCD messages ........109 Menu Table ........110 Cleaning corona wires .........66 drum unit ..........70 Labels ..........12 laser scanner windows ......62 LCD (liquid crystal display) ....
  • Page 144 Out of Memory message ......83 Scanner glass using ............. 26 Scanning See Software User’s Guide. Paper ..........20 Secure key ..........7 how to load ..........10 Serial number in multi-purpose tray ......12 how to find in paper tray ........10 See inside front cover recommended ........21 Status LED ..........
  • Page 145 Service & Support > Warranty. For warranty service (repair) of your Brother product you will need to retain a copy of your sales docket and contact the Support Centre for location of the nearest Authorised Warranty Centre (AWC) Support –...
  • Page 146 The machine is approved for use in the country of purchase only, local Brother companies or their dealers will only support machines purchased in their own countries.

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