S710 All-In-One computers listed on ® the front cover. This manual is intended only for trained service personnel who are familiar with Lenovo computer products. Before servicing a Lenovo computer product, be sure to read “Important Safety Information” on page 1.
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(This practice ensures correct grounding of the units.) • If an electrical accident occurs: – Use caution; do not become a victim yourself. – Switch off power. – Send another person to get medical aid. Lenovo S710 All-In-OneHardware Maintenance Manual...
Safety inspection guide The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products. Each machine, as it was designed and built, had required safety items installed to protect users and service personnel from injury. This guide addresses only those items. However, good judgment should be used to identify potential safety hazards due to attachment of features or options not covered by this inspection guide.
To avoid a shock hazard: • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet. Lenovo S710 All-In-OneHardware Maintenance Manual...
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• Connect to properly wired outlets any equipment that will be attached to this product. • When possible, use one hand only to connect or disconnect signal cables. • Never turn on any equipment when there is evidence of fire, water, or structural damage. •...
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The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. Lenovo S710 All-In-OneHardware Maintenance Manual...
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≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Lenovo S710 All-In-OneHardware Maintenance Manual...
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Para evitar risco de choque elétrico: • Não conecte nem desconecte nenhum cabo ou execute instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. • Conecte todos os cabos de alimentação a tomadas elétricas corretamente instaladas e aterradas. •...
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O dispositivo também pode ter mais de um cabo de alimentação. Para remover toda a corrente elétrica do dispositivo, assegure que todos os cabos de alimentação estejam desconectados da fonte de alimentação. Lenovo S710 All-In-OneHardware Maintenance Manual...
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• l'exposer à des températures supérieures à 100°C, • chercher à la réparer ou à la démonter. Ne pas mettre la pile à la poubelle. Pour la mise au rebut, se reporter à la réglementation en vigueur. Lenovo S710 All-In-OneHardware Maintenance Manual...
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ATTENTION: Si des produits à laser (tels que des unités de CD-ROM, de DVD-ROM, des unités à fibres optiques, ou des émetteurs) sont installés, prenez connaissance des informations suivantes : • Ne retirez pas le carter. En ouvrant l'unité de CD-ROM ou de DVD-ROM, vous vous exposez au rayonnement dangereux du laser.
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Lithiumbatterie, dieses nur durch ein Modul desselben Typs und von demselben Hersteller ersetzen. Die Batterie enthält Lithium und kann bei unsachgemäßer Verwendung, Handhabung oder Entsorgung explodieren. Die Batterie nicht: • mit Wasser in Berührung bringen. Lenovo S710 All-In-OneHardware Maintenance Manual...
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• über 100 C erhitzen. • reparieren oder zerlegen. Die örtlichen Bestimmungen für die Entsorgung von Sondermüll beachten. ACHTUNG: Bei der Installation von Lasergeräten (wie CD-ROM-Laufwerken, DVD- aufwerken, Einheiten mit Lichtwellenleitertechnik oder Sendern) Folgendes beachten: • Die Abdeckungen nicht entfernen. Durch Entfernen der Abdeckungen des Lasergeräts können gefährliche Laserstrahlungen freigesetzt werden.
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• Riscaldarla ad una temperatura superiore ai 100 gradi C (212 gradi F) • Smontarla, ricaricarla o tentare di ripararla Le batterie usate vanno smaltite in accordo alla normativa in vigore (DPR 915/82 e successive disposizioni e disposizioni locali). Lenovo S710 All-In-OneHardware Maintenance Manual...
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ATTENZIONE: Quando vengono installati prodotti laser (quali CD-ROM, unità DVD-ROM, unità a fibre ottiche o trasmittenti), tener presente quanto segue: • Non rimuovere gli sportelli. L'apertura di un'unità laser può determinare l'esposizione a radiazioni laser pericolose. All'interno dell'unità non vi sono parti su cui effettuare l'assistenza tecnica. •...
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PELIGRO La corriente eléctrica procedente de cables de alimentación, teléfonos y cables de comunicación puede ser peligrosa. Para evitar el riesgo de descarga eléctrica: • No conecte ni desconecte los cables ni realice ninguna tarea de instalación, mantenimiento o reconfiguración de este producto durante una tormenta eléctrica. •...
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• No quite las cubiertas. Si quita las cubiertas del producto láser, podría quedar expuesto a radiación láser peligrosa. Dentro del dispositivo no existe ninguna pieza que requiera servicio técnico. • Si usa controles o ajustes o realiza procedimientos que no sean los especificados aquí, podría exponerse a radiaciones peligrosas. PELIGRO Lenovo S710 All-In-OneHardware Maintenance Manual...
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Algunos productos láser tienen incorporado un diodo láser de clase 3A o clase 3B. Tenga en cuenta lo siguiente: Cuando se abre, queda expuesto a radiación láser. No mire directamente al rayo láser, ni siquiera con instrumentos ópticos, y evite exponerse directamente al rayo láser. ≥18 kg ≥32 kg ≥55 kg...
Maximum: 240 V ac Input frequency range: 50 to 60 Hz Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at: http://www.lenovo.com/support This Web site is updated with the latest support information such as the following:...
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• Drivers and software • Diagnostic solutions • Product and service warranty • Product and parts details • User guides and manuals • Knowledge base and frequently asked questions Lenovo S710 All-In-OneHardware Maintenance Manual...
• If the computer displays a POST error, go to “POST error codes” on page 56. • If the computer hangs and no error is displayed, continue at step 7 on page 31. 7. If these actions do not correct the problem, and you need technical assistance, see “Lenovo Support Web site” on page 29.
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7. Have the same configuration options set in the system 8. Have the same setup for the operating system control files Comparing the configuration and software set-up between “working and non-working” systems will often lead to problem resolution. Lenovo S710 All-In-OneHardware Maintenance Manual...
Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the Safety, Warranty, and Setup Guide that comes with your computer or go to the Lenovo Support Web site at http://www.lenovo.com/support/phone. Symptom...
If the Troubleshooting information does not help you resolve a problem, continue with the next step. 5. Try using a previously captured configuration to see if a recent change to hardware or software settings has caused a problem. Before restoring a previous configuration, capture your current configuration in Lenovo S710 All-In-OneHardware Maintenance Manual...
6. Use an antivirus program to see if your computer has been infected by a virus. If the program detects a virus, remove the virus. 7. If none of these actions solve the problem, seek technical assistance. See “Lenovo Support Web site” on page 29 for more information.
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• Verify that the audio device drivers are correctly installed. See Microsoft Windows help system for more information. If these actions do not correct the problem, and you need technical assistance, see “Lenovo Support Web site” on page 29. An audio disc or AutoPlay-enabled disc does not automatically play when it is...
Refer to the documentation that comes with the application or game for instructions on setting sound-card settings. • If these actions do not correct the problem, and you need technical assistance, see “Lenovo Support Web site” on page 29.
If these actions do not correct the problem, and you need technical assistance, see “Lenovo Support Web site” on page 29. DVD problems Select your symptom from the following list: • “Black screen instead of DVD video” on page 38 •...
• Disable any background programs, such as AntiVirus or Desktop Themes. • Ensure that video resolution is set to less than 1152 x 864. If these actions do not correct the problem, and you need technical assistance, see “Lenovo Support Web site” on page 29.
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4. Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts. If these actions do not correct the problem, have the computer and keyboard serviced. See “Lenovo Support Web site” on page 29 for details. The mouse or pointing device does not work Symptom: The mouse or pointing device does not work.
Action: The computer is probably set for energy savings with the power-management feature. If the power-management feature is enabled, disabling it or changing the settings might solve the problem. If these actions do not correct the problem, and you need technical assistance, see “Lenovo Support Web site” on page 29.
➙ Advanced Settings. Then click the Monitor tab and select a new refresh rate. • See your operating system documentation or help for further information on monitor settings. If these actions do not correct the problem, your monitor might need service. See “Lenovo Support Web site” on page 29 for details.
Networking problems The following are the most common networking problems. Select your networking problem from the following list: • “Ethernet problems” on page 43 • “A wireless LAN problem” on page 44 • “A wireless WAN problem” on page 45 •...
Access Connections is the latest documented in the readme file. • Make sure that your computer is within range of a wireless access point. • Make sure that the wireless radio is enabled by double-clicking the Access Connections icon in the Windows notification area. Lenovo S710 All-In-OneHardware Maintenance Manual...
Bluetooth, a PIM item sent from the Windows 7 operating system system might be saved as a file with the extension contact. Option problems Use this information to diagnose problems with Lenovo hardware options that do not have their own troubleshooting information. Select your symptom from the following list: •...
See the documentation supplied with the adapter (as well as the documentation for any other installed adapters) to determine the resources required for each adapter. If these actions do not correct the problem, and you need technical assistance, see “Lenovo Support Web site” on page 29.
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2. Right-click your C drive entry and then click Properties. The amount of free disk space is displayed. To check the amount of free space on the Windows 8 operating system, do the following: 1. Open the Windows Explorer and click Computer. 2.
51. If the problem persists, run the tests described in the documentation that comes with your printer. If you cannot correct the problem, have the computer serviced. See “Lenovo Support Web site” on page 29. Serial port problems Serial port is available with some certain computer models.
If these actions do not correct the problem, and you need technical assistance, see “Lenovo Support Web site” on page 29. Software problems Select your symptom from the following list: • “When using a sort feature, dates do not sort in the correct order” on page 49 •...
Refer to the documentation for the USB device. • Reset the device by detaching and reattaching the USB connector. If these actions do not correct the problem, and you need technical assistance, see “Lenovo Support Web site” on page 29.
2. From the Setup Utility program main menu, select Devices. 3. Depending on the device you want to enable or disable, do one of the following: • Select USB Setup to enable or disable a USB device. Lenovo S710 All-In-OneHardware Maintenance Manual...
• Select ATA Drive Setup to enable or disable a SATA device. 4. Select the desired settings and press Enter. 5. Press F10 to save changes and exit the Setup Utility program. See “Exiting the Setup Utility program” on page 54. Selecting a startup device If your computer does not start up from a device such as the disc or hard disk drive as expected, do one of the following to select the startup device you want.
When the Reset Without Saving window shows, select Yes, and then press Enter to exit the Setup Utility program. • If you want to return to the default settings, press F9 to load the default settings, and then press F10 to save and exit the Setup Utility program. Lenovo S710 All-In-OneHardware Maintenance Manual...
Press F10 to exit. 0662 This error message is displayed when Configuration change has occurred a floppy drive change has been made. Press F10 to exit. Lenovo S710 All-In-OneHardware Maintenance Manual...
Error code POST Error Message Description/Action 1820 More than one external fingerprint If more than one external fingerprint reader are attached. Power off and reader are connected to a computer, remove all but the reader that you set this error message will be displayed up within your main operating system.
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RPL computer does not RPL from server 1. Check startup sequence. 2. Check the network adapter LED status. Serial or parallel port device failure (system board port) 1. External Device Self-Test OK? 2. External Device 3. Cable 4. System Board Lenovo S710 All-In-OneHardware Maintenance Manual...
Message/Symptom FRU/Action Serial or parallel port device failure (adapter port) 1. External Device Self-Test OK? 2. External Device 3. Cable 4. Alternate Adapter 5. System Board 1. Keyboard Some or all keys on the keyboard do not work 2. Keyboard Cable 3.
Ventilation slots USB connectors (USB ports 3 to 6) Attention: Never block or cover the ventilation slots, especially the ventilation slots beneath the computer handle. Blocking the ventilation slots will cause the computer to overheat. Lenovo S710 All-In-OneHardware Maintenance Manual...
Locating major FRUs and CRUs Figure 3 “Locating major FRUs and CRUs” on page 64 shows the locations of the major FRUs and CRUs in the computer. To remove the computer cover, see “Removing the computer cover” on page 71. Chapter 8 Locations...
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Figure 3. Locating major FRUs and CRUs Lenovo S710 All-In-OneHardware Maintenance Manual...
Inverter Microprocessor fan Optical drive Heat sink assembly VESA mount bracket External power adaptor Keyboard Mouse Looking up FRU information For detailed FRU information, such as the FRU part numbers and supported computer models, go to: http:/www.lenovo.com/serviceparts-lookup Chapter 8 Locations...
SATA connector/Hard disk drive power connector Wi-Fi connector Optical drive power connector LCD panel connector Internal speaker cable connector Volume up button Power switch connector Volume down button Inverter connector Control button connector Memory slot Microprocessor fan connector Battery Microprocessor Lenovo S710 All-In-OneHardware Maintenance Manual...
Safety, Warranty, and Setup Guide that came with your computer. To obtain a copy of the Safety, Warranty, and Setup Guide, go to: http://www.lenovo.com/support This section provides instructions on how to remove and reinstall the system stand. Lenovo S710 All-In-OneHardware Maintenance Manual...
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To remove and reinstall the system stand, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the system stand hinge cover. See “Removing and reinstalling the system stand hinge cover” on page 67. 3.
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5. Reinstall the system stand hinge cover. See “Removing and reinstalling the system stand hinge cover” on page 67. Lenovo S710 All-In-OneHardware Maintenance Manual...
Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the Safety, Warranty, and Setup Guide that came with your computer. To obtain a copy of the Safety, Warranty, and Setup Guide, go to: http://www.lenovo.com/support This section provides instructions on how to remove the computer cover. CAUTION: Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover.
Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the Safety, Warranty, and Setup Guide that came with your computer. To obtain a copy of the Safety, Warranty, and Setup Guide, go to: http://www.lenovo.com/support Lenovo S710 All-In-OneHardware Maintenance Manual...
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This section provides instructions on how to replace the hard disk drive. To replace the hard disk drive, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2.
Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the Safety, Warranty, and Setup Guide that came with your computer. To obtain a copy of the Safety, Warranty, and Setup Guide, go to: http://www.lenovo.com/support Lenovo S710 All-In-OneHardware Maintenance Manual...
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This section provides instructions on how to replace the optical drive. Note: The optical drive is available only in some models. To replace the optical drive, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer.
4. Remove the VESA mount bracket. See “Removing and reinstalling the VESA mount bracket” on page 71. 5. Locate the system board shield in the computer. See “Locating major FRUs and CRUs” on page 63. Lenovo S710 All-In-OneHardware Maintenance Manual...
Safety, Warranty, and Setup Guide that came with your computer. To obtain a copy of the Safety, Warranty, and Setup Guide, go to: http://www.lenovo.com/support This section provides instructions on how to replace the microprocessor fan. Chapter 9...
Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the Safety, Warranty, and Setup Guide that came with your computer. To obtain a copy of the Lenovo S710 All-In-OneHardware Maintenance Manual...
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Safety, Warranty, and Setup Guide, go to: http://www.lenovo.com/support This section provides instructions on how to replace the heat sink assembly. CAUTION: The heat sink and fan assembly might be very hot. Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover.
6. Remove the system board shield. See “Removing and reinstalling the system board shield” on page 76. 7. Remove the heat sink assembly to gain access to the microprocessor. See “Replacing the heat sink assembly” on page 78. 8. Press the small handle to open the retainer to access the microprocessor Lenovo S710 All-In-OneHardware Maintenance Manual...
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Figure 21. Opening the retainer to access the microprocessor 9. Lift the microprocessor straight up and out of the socket. Notes: a. Your microprocessor and socket might look different from the one illustrated. b. Note the orientation of the microprocessor in the socket. You can either look for the small triangle on one corner of the microprocessor or note the orientation of the notches on the microprocessor.
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14. Reinstall the heat sink assembly. See “Replacing the heat sink assembly” on page 78. 15. Reinstall the system board shield. See “Removing and reinstalling the system board shield” on page 76. 16. Go to “Completing the parts replacement” on page 96. Lenovo S710 All-In-OneHardware Maintenance Manual...
Safety, Warranty, and Setup Guide that came with your computer. To obtain a copy of the Safety, Warranty, and Setup Guide, go to: http://www.lenovo.com/support This section provides instructions on how to replace the battery. Your computer has a special type of memory that maintains the date, time, and settings for built-in features, such as parallel-port assignments (configuration).
5. Remove the optical drive. See “Replacing the optical drive” on page 74. 6. Locate the inverter in the computer. See “Locating major FRUs and CRUs” on page 63. 7. Remove the two screws that secure the inverter to the main bracket. Lenovo S710 All-In-OneHardware Maintenance Manual...
Safety, Warranty, and Setup Guide that came with your computer. To obtain a copy of the Safety, Warranty, and Setup Guide, go to: http://www.lenovo.com/support This section provides instructions on how to install or replace a memory module. Your computer has one memory slot for installing or replacing DDR3 SODIMM (small outline dual inline memory module).
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Figure 29. Installing a memory module 10. Reinstall the system board shield. See “Removing and reinstalling the system board shield” on page 76. 11. Go to “Completing the parts replacement” on page 96. Lenovo S710 All-In-OneHardware Maintenance Manual...
Safety, Warranty, and Setup Guide that came with your computer. To obtain a copy of the Safety, Warranty, and Setup Guide, go to: http://www.lenovo.com/support This section provides instructions on how to replace the internal speakers. To replace the internal speakers, do the following: 1.
9. To reinstall the integrated camera, position the new integrated camera and align the two screw holes in the new integrated camera with those in the front bezel. 10. Install the two screws to secure the new integrated camera to the front bezel. Lenovo S710 All-In-OneHardware Maintenance Manual...
Safety, Warranty, and Setup Guide that came with your computer. To obtain a copy of the Safety, Warranty, and Setup Guide, go to: http://www.lenovo.com/support This section provides instructions on how to replace the system board. To replace the system board, do the following: 1.
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3. Note the orientation of the socket cover. Align the notches on the microprocessor socket cover with the alignment keys on the microprocessor socket. Install one side of the socket cover into the microprocessor socket. Lenovo S710 All-In-OneHardware Maintenance Manual...
Safety, Warranty, and Setup Guide that came with your computer. To obtain a copy of the Safety, Warranty, and Setup Guide, go to: http://www.lenovo.com/support This section provides instructions on how to replace the LCD panel. To replace the LCD panel, do the following: 1.
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See “Locating parts on the system board” on page 66. 12. Remove the integrated camera. See “Replacing the integrated camera” on page 88 13. Lift the computer main bracket off the front bezel. Lenovo S710 All-In-OneHardware Maintenance Manual...
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14. Remove the four screws that secure the chassis to the LCD panel, and then lift the chassis out of the computer to get assess to the LCD panel. Figure 36. Removing the four screws that secure the LCD panel 15.
6. Locate the Wi-Fi card on the system board. See “Locating major FRUs and CRUs” on page 63. 7. Disconnect the two cables from the Wi-Fi card, and then carefully remove the screw that secures the Wi-Fi card. Lenovo S710 All-In-OneHardware Maintenance Manual...
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Figure 39. Removing the screw that secures the Wi-Fi card 8. Pivot the Wi-Fi card upward and lift the Wi-Fi card out of the mini PCI Express slot. Figure 40. Removing the Wi-Fi card 9. Insert the notched end of the new Wi-Fi card into the mini PCI Express slot. Press the new Wi-Fi card firmly, and then pivot the Wi-Fi card to align the screw hole in the new Wi-Fi card with that in the computer main bracket.
2. Make sure that the cables are routed correctly before reinstalling the computer cover. Keep cables clear of the hinges and sides of the computer chassis to avoid interference with reinstalling the computer cover. 3. Reinstall the VESA mount bracket. See “Removing and reinstalling the VESA mount bracket” on page 71. Lenovo S710 All-In-OneHardware Maintenance Manual...
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Setup Utility program. Refer to Chapter 6 “Using the Setup Utility program” on page 51. Note: In most areas of the world, Lenovo requires the return of the defective Customer Replaceable Unit (CRU). Information about this will come with the CRU or will come a few days after the CRU arrives.
Chapter 10. FRU lists-S710 This chapter lists the information on the field replaceable units (FRUs) for Lenovo S710 All-In-One desktop computer. Attention: Be sure to read and understand all the safety information before replacing any FRUs. Notes: FRUs that have a 1 or 2 in the CRU column are Customer Replaceable Units (CRUs).
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HK1502-3B 150w ES5.0 psu( R) Converter board Tahoe H61 converter 31504197 Tahoe H61 converter 31504196 Power cord LX(ASAP) 1.8M C13 EU power cord 31049522 31026355 LW BLK1.8m VDE Power Cord® VL BLK1.8m VDE Power Cord® 31026144 Lenovo S710 All-In-OneHardware Maintenance Manual...
– Start the Setup Utility. – Select Standard CMOS Features. • Sources for obtaining the latest level BIOS available 1. Lenovo support web site: http://www.lenovo.com/support/ 2. Lenovo Customer Support Center 3. Levels 1 and 2 Support To update (flash) the BIOS, see “Flash update procedures” on page 103.
Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure.
To update (flash) the BIOS from your operating system, do the following: 1. Go to http://www.lenovo.com/support. 2. Do the following to locate the downloadable files for your machine type: a. In the Enter a product number field, type your machine type and click Go.
3. In the left panel, click Choose what the power buttons do. 4. In the Shutdown setting section, clear Turn on fast startup. Note: If the settings are unavailable, click Change settings that are currently unavailable. 5. Click Save changes. Lenovo S710 All-In-OneHardware Maintenance Manual...
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