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Lenovo ThinkPad Helix Hardware Maintenance Manual
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Lenovo ThinkPad Helix Hardware Maintenance Manual

Thinkpad helix and enhanced keyboard dock for thinkpad helix
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Summary of Contents for Lenovo ThinkPad Helix

  • Page 1 Hardware Maintenance Manual ThinkPad Helix and Enhanced Keyboard Dock for ThinkPad Helix...
  • Page 2 Chapter 10 “Notices” on page 75. Second Edition (April 2013) © Copyright Lenovo 2013. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

  • Page 3: Table Of Contents

    ....Before servicing ThinkPad Helix and Enhanced Keyboard Dock for ThinkPad Helix ..Chapter 3. General checkout ..23 Disabling the built-in batteries .
  • Page 4 Hardware Maintenance Manual...

  • Page 5: About This Manual

    This manual contains service and reference information for the following ThinkPad products. Machine Machine type (MT) ThinkPad Helix and Enhanced Keyboard Dock for 3697, 3698, 3700, 3701, and 3702 ThinkPad Helix Important: • This manual is intended only for trained service technicians who are familiar with ThinkPad products. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively.
  • Page 6 Hardware Maintenance Manual...

  • Page 7: Chapter 1. Safety Information

    • After service, reinstall all safety shields, guards, labels, and ground wires. Replace any safety device that is worn or defective. • Reinstall other parts that you have removed. Electrical safety Observe the following rules when working on electrical equipment. Important: © Copyright Lenovo 2013...
  • Page 8 • Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. • Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges.

  • Page 9: Safety Inspection Guide

    0.1 ohm or less. b. Use Lenovo authorized power cord only. c. Insulation is not frayed or worn. 6. Remove the LCD module assembly.

  • Page 10: Grounding Requirements

    1. Use product-specific ESD procedures when they exceed the requirements noted here. 2. Make sure that the ESD protective devices you use have been certified (ISO 9000) as fully effective. When handling ESD-sensitive parts: • Keep the parts in protective packages until they are inserted into the product. •...
  • Page 11 DANGER DANGER DANGER DANGER DANGER DANGER Chapter 1 Safety information...
  • Page 12 DANGER Hardware Maintenance Manual...
  • Page 13 PERIGO PERIGO PERIGO Chapter 1 Safety information...
  • Page 14 PERIGO PERIGO PERIGO PERIGO PERIGO Hardware Maintenance Manual...
  • Page 15 DANGER DANGER DANGER DANGER DANGER Chapter 1 Safety information...
  • Page 16 DANGER DANGER DANGER VORSICHT VORSICHT Hardware Maintenance Manual...
  • Page 17 VORSICHT VORSICHT VORSICHT VORSICHT VORSICHT VORSICHT Chapter 1 Safety information...
  • Page 18 Hardware Maintenance Manual...
  • Page 19 Chapter 1 Safety information...
  • Page 20 Hardware Maintenance Manual...
  • Page 21 Chapter 1 Safety information...
  • Page 22 Hardware Maintenance Manual...
  • Page 23 Chapter 1 Safety information...
  • Page 24 Hardware Maintenance Manual...

  • Page 25: Chapter 2. Important Service Information

    – “FRU identification for CTO, CMV, and GAV products” on page 20 Important: • Advise customers to access http://www.lenovo.com/support to view the software fixes and driver ® downloads for the tablet. To install them, advise customers to call the Lenovo Customer Support Center.

  • Page 26: Strategy For Replacing Frus For Cto, Cmv, And Gav

    Dynamic Configure To Order (CTO) This provides the ability for a customer to configure a Lenovo solution from an eSite, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-digit MT and 3-digit model, where model = “CTO”...
  • Page 27 4. Click Products and Parts Detail. 5. On the PRODUCT AND PARTS DETAIL page, click the Parts Detail tab to view the FRU list. Note: The FRU list is a general list of components and does not contain specific model information. Chapter 2 Important service information...
  • Page 28 Hardware Maintenance Manual...

  • Page 29: Chapter 3. General Checkout

    • Damage caused by liquid spilled into the system • Damage caused by the improper insertion of a PC Card or the installation of an incompatible card • Fuses blown by attachment of a nonsupported device © Copyright Lenovo 2013...

  • Page 30: Checkout Guide

    The Lenovo Solution Center program is available for download at http://www.lenovo.com/diags. After you install the Lenovo Solution Center program, go to Control Panel and click System and Security ➙ Lenovo - System Health and Diagnostics to launch the program.
  • Page 31 If the tablet you are servicing is not installed with the UEFI diagnostic program, download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic programs enable you to test tablet memory and internal storage devices, view system information, and check and recover the internal storage devices.

  • Page 32: Power System Checkout

    Power system checkout To verify if the power system is functional, do the following 1. Disconnect the ac power adapter and the Enhanced Keyboard Dock for ThinkPad Helix (hereafter referred to as the keyboard dock) from the tablet. 2. Press the power button to turn on the tablet. If the tablet can be turned on, it means that the tablet built-in battery is functional.

  • Page 33: Checking The Backup Battery

    2. Click the battery status icon in the Windows notification area. If the keyboard dock built-in battery is functional, the item Battery #2 is displayed showing the battery status of the keyboard dock. If you cannot find this item, continue with the next step. 3.
  • Page 34 Hardware Maintenance Manual...

  • Page 35: Chapter 4. Related Service Information

    8. After you have completed the Windows setup, you might want to restore the original startup sequence. Start the ThinkPad Setup program and then press F9 to restore the default settings. Press F10 to save changes and exit the ThinkPad Setup program. © Copyright Lenovo 2013...

  • Page 36: Using The Windows Recovery Programs On The Windows 8 Operating System

    Note: After restoring a drive to the factory default settings, you might need to reinstall some device drivers. Using the Windows recovery programs on the Windows 8 operating system This section provides information about the recovery solutions for the Windows 8 operating system. A Windows recovery image is preinstalled in the recovery partition on your computer.
  • Page 37 Using the advanced startup options With the advanced startup options, you can change the firmware settings of the computer, change the startup settings of the Windows operating system, start the computer from an external device, or restore the Windows operating system from a system image. To use the advanced startup options, do the following: 1.

  • Page 38: Passwords

    4. Ensure that you select the Copy the recovery partition from the PC to the recovery drive. option. Then click Next. Important: If you clear the Copy the recovery partition from the PC to the recovery drive. option, you will create recovery media without the recovery partition content. You still can start the computer from the recovery media, but you might be unable to recover your computer if the recovery partition on your computer is damaged.

  • Page 39: Hard Disk Password

    Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the master hard disk password, or to recover data from the hard disk drive. The only Lenovo and Lenovo authorized servicer solution to put the system back to operational status would be to replace the drive for a scheduled fee.

  • Page 40: Supervisor Password

    Attention: You might want to take a note of your password and keep it in a safe place. If you forget your supervisor password, Lenovo cannot reset your password. You must take your tablet to a Lenovo reseller or a Lenovo marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 41: Numeric Error Codes

    The symptom-to-FRU index in this section lists symptoms and errors and their possible causes. The most likely cause is listed first, in boldface type. Note: Do the FRU replacement or other actions in the sequence shown in the column headed “FRU or action, in sequence.”...

  • Page 42: Intermittent Problems

    Intermittent problems Intermittent system hang problems can be due to various causes that have nothing to do with a hardware defect, such as cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a problem recurs. When analyzing an intermittent problem, do the following: 1.

  • Page 43: Chapter 5. Status Indicator

    When the Fn Lock indicator is on, the Fn Lock function is enabled. Speaker-mute When the speaker-mute indicator is on, the speakers are muted. indicator Microphone-mute When the microphone-mute indicator is on, the microphones are muted. indicator © Copyright Lenovo 2013...
  • Page 44 Hardware Maintenance Manual...

  • Page 45: Chapter 6. Function Keys

    Speaker volume up Microphone mute Brightness down Brightness up Switch a display output location Enable or disable wireless features Open the Settings charm Open the Search charm View all applications that are currently open View all applications © Copyright Lenovo 2013...
  • Page 46 Hardware Maintenance Manual...

  • Page 47: Chapter 7. Locations

    This chapter introduces the locations of hardware components on the tablet and the keyboard dock. Locating tablet controls, connectors, and indicators The following illustrations show the locations of controls and hardware components on a ThinkPad Helix and Enhanced Keyboard Dock for ThinkPad Helix.

  • Page 48: Keyboard Dock Layout

    Back-side view Rear-facing camera NFC logo (on some models) Status indicator For more information about the status indicator, see Chapter 5 “Status indicator” on page 37. Keyboard dock layout Front view Status indicator Touch pad ® TrackPoint pointing stick Eject button For more information about the status indicator, see Chapter 5 “Status indicator”...

  • Page 49: Locating Frus And Crus

    CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request.

  • Page 50: Tablet Frus

    Tablet FRUs Tablet FRU Self-service CRU Optional-service LCD assembly Camera assembly with camera cable Tablet thermal fan assembly for tablet System board Wireless WAN card Wireless LAN card Tablet I/O board Tablet base cover assembly (with speakers, label trays, and wireless antennas) DC-in cable assembly Bluetooth card mSATA solid-state drive...

  • Page 51: Keyboard Dock Frus

    Tablet FRU Self-service CRU Optional-service Tablet built-in battery Tablet Digitizer Pen Keyboard dock FRUs FRU (Overall) Self-service CRU Optional-service CRU Dock and hinge assembly back cover Metal link structure Thermal fan assembly for keyboard dock Chapter 7 Locations...

  • Page 52: Miscellaneous Kits And Other Parts

    FRU (Overall) Self-service CRU Optional-service CRU Keyboard assembly Built-in battery Base cover Keyboard dock I/O board Dock and hinge assembly Dock connectors and cables Cover of dock connectors Miscellaneous kits and other parts Table 4. Miscellaneous kits FRU descriptions Self-service CRU Optional service Pad miscellaneous kit •...

  • Page 53: Looking Up Fru Information

    • Docking cable-Right (1) Table 5. Other parts Descriptions Self-service CRU Optional service ac power adapter Power cord Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to: http://www.lenovo.com/serviceparts-lookup Chapter 7 Locations...
  • Page 54 Hardware Maintenance Manual...

  • Page 55: Chapter 8. Fru Replacement Notices

    Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at http://www.lenovo.com/support.

  • Page 56: Retaining Serial Numbers, Mtm, Uuid, And Asset Id

    • Ensure that torque screwdrivers are calibrated correctly following country specifications. Retaining serial numbers, MTM, UUID, and Asset ID Instructions for retaining serial numbers, MTM, UUID, or asset ID can be found at the following Web site: http://www.lenovo.com/support Hardware Maintenance Manual...

  • Page 57: Chapter 9. Removing Or Replacing A Fru

    Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual is available for downloading at http://www.lenovo.com/support.

  • Page 58: Before Servicing Thinkpad Helix And Enhanced Keyboard Dock For Thinkpad Helix

    Before servicing ThinkPad Helix and Enhanced Keyboard Dock for ThinkPad Helix Carefully read this topic before servicing the tablet. Disabling the built-in batteries Before replacing any FRU, ensure that you have disabled the built-in batteries by doing the following: 1. Connect the tablet to the keyboard dock.

  • Page 59: Removing The Tablet Digitizer Pen

    Removing the Tablet Digitizer Pen Removal step of the Tablet Digitizer Pen 1010 LCD assembly Removal steps of the LCD assembly Use a plastic pry tool to detach the latches of the LCD assembly. Chapter 9 Removing or replacing a FRU...

  • Page 60: 1020 Camera Assembly

    When installing: Ensure that the connectors are attached firmly to the system board. 1020 Camera assembly For access, remove the LCD assembly first. See “1010 LCD assembly” on page 53. Removal steps of the camera assembly When installing: Ensure that the connector is attached firmly to the system board. 1030 Tablet built-in battery For access, remove these FRUs in order: •...

  • Page 61: 1040 Bluetooth Card And Cable

    • “1020 Camera assembly” on page 54 DANGER Use only the authorized battery specified for your tablet. Any other battery could ignite or explode. Removal steps of the tablet built-in battery Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3.5 mm, flat-head, nylon-coated (4) (1.85 kgf-cm) When installing: Ensure that the tablet built-in battery connector is attached firmly to the system board.

  • Page 62: 1050 System Board Assembly, Camera Cable, Tablet I/O Board Power Cable, And Sim Card Cable

    Removal steps of the Bluetooth card and cable When installing: Ensure that the connector is attached firmly. 1050 System board assembly, camera cable, tablet I/O board power cable, and SIM card cable For access, remove the following FRUs in order: •...
  • Page 63 In step , disconnect the connectors by using the removal tool for the antenna RF connector or pick the connectors off in the direction as shown by using your fingers. Step Screw (quantity) Color Torque M2 × 3.5 mm, flat-head, nylon-coated (5) Silver 0.181 Nm (1.85 kgf-cm)

  • Page 64: 1060 Tablet I/O Board

    1060 Tablet I/O board For access, remove the following FRUs in order: • “1010 LCD assembly” on page 53 • “1020 Camera assembly” on page 54 • “1030 Tablet built-in battery” on page 54 • “1040 Bluetooth card and cable” on page 55 •...

  • Page 65: 1080 Wireless Wan Card, Wireless Lan Card, And Msata Solid-State Drive

    • “1040 Bluetooth card and cable” on page 55 • “1050 System board assembly, camera cable, tablet I/O board power cable, and SIM card cable” on page 56 Removal steps of the backup battery When installing: Ensure that the connector is attached firmly. 1080 Wireless WAN card, wireless LAN card, and mSATA solid-state drive For access, remove the following FRUs in order: •...
  • Page 66 Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3.5 mm, flat-head, nylon-coated (1) (1.85 kgf-cm) When installing: Ensure that the connector is attached firmly. Removal steps of the wireless LAN card Step Screw (quantity) Color Torque Black 0.181 Nm M2 ×...

  • Page 67: 1090 Tablet Thermal Fan Assembly

    Removal steps of the mSATA solid-state drive Step Screw (quantity) Color Torque M2 × 3.5 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) 1090 Tablet thermal fan assembly For access, remove the following FRUs in order: • “1010 LCD assembly” on page 53 •...
  • Page 68 Removal steps of the thermal fan assembly When installing: Before you install the thermal fan assembly, apply thermal grease, at an amount of 0.2 grams, on the part marked in the following illustration. Either too much or too less application of grease can cause a thermal problem due to imperfect contact with a component.

  • Page 69: 1100 Dc-In Cable Assembly And Tablet Base Cover Assembly

    1100 DC-in cable assembly and tablet base cover assembly For access, remove the following FRUs in order: • “1010 LCD assembly” on page 53 • “1020 Camera assembly” on page 54 • “1030 Tablet built-in battery” on page 54 • “1040 Bluetooth card and cable”...
  • Page 70 Removal steps of the DC-in cable assembly and tablet base cover assembly Step Screw (quantity) Color Torque M2 × 3.5 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) Applying labels to the tablet base cover assembly On the failing base cover, there might be some labels of several kinds. If the new base cover FRU is shipped with those labels, apply them to the new cover after replacement.
  • Page 71 Antenna location on the tablet base cover assembly GPS antenna Proximity sensor assembly Wireless WAN antenna (main) Wireless LAN antenna (main) Wireless WAN antenna (auxiliary) Wireless LAN antenna (auxiliary) Chapter 9 Removing or replacing a FRU...

  • Page 72: 2010 Keyboard Dock Base Cover

    2010 Keyboard dock base cover Removal steps of the keyboard dock base cover Step Screw (quantity) Color Torque M2 × 4 mm, flat-head, nylon-coated (10) Black 0.181 Nm (1.85 kgf-cm) Applying the system label to the keyboard dock base cover On the failing base cover, there might be some labels of several kinds.

  • Page 73: 2020 Keyboard Dock Built-In Battery

    Non-encryption label Israel label for WLAN and Bluetooth Asset tag Israel label for WWAN Brazil ANATEL label Indonesia label 2020 Keyboard dock built-in battery For access, remove the keyboard dock cover first. See “2010 Keyboard dock base cover” on page 66. Removal steps of the keyboard dock built-in battery Torque Step...

  • Page 74: 2030 Keyboard Dock I/O Board

    When installing: Ensure that the connector is attached firmly. 2030 Keyboard dock I/O board For access, remove the following FRUs in order: • “2010 Keyboard dock base cover” on page 66 • “2020 Keyboard dock built-in battery” on page 67 Removal steps of the keyboard dock I/O board Step Screw (quantity)

  • Page 75: 2040 Dock And Hinge Assembly, Dock Connectors And Cables, And Thermal Fan Assembly

    2040 Dock and hinge assembly, dock connectors and cables, and thermal fan assembly For access, remove the following FRUs in order: • “2010 Keyboard dock base cover” on page 66 • “2020 Keyboard dock built-in battery” on page 67 • “2030 Keyboard dock I/O board”...
  • Page 76 Removal steps of the dock connectors and cables Step Screw (quantity) Color Torque M2.5 × 6 mm, flat-head, nylon-coated (2) Black 0.392 Nm (4 kgf-cm) Black 0.181 Nm M2 × 5 mm, flat-head, nylon-coated (1) (1.85 kgf-cm) Step Screw (quantity) Color Torque M2 ×...
  • Page 77 Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, flat-head, nylon-coated (2) (1.85 kgf-cm) Chapter 9 Removing or replacing a FRU...
  • Page 78 Torque Step Screw (quantity) Color M2 × 2 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) Removal steps of keyboard dock thermal fan assembly Torque Step Screw (quantity) Color M2 × 3 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) Hardware Maintenance Manual...
  • Page 79 Chapter 9 Removing or replacing a FRU...
  • Page 80 Hardware Maintenance Manual...

  • Page 81: Chapter 10. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 82: Electronic Emission Notices

    For electronic emission information on Class B digital devices, refer to the corresponding information in the User Guide. EU Contact: Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Lenovo ThinkPad TrackPoint Microsoft and Windows are trademarks of the Microsoft group of companies.

  • Page 83: Appendix A. Abbreviation Table

    Electrically Erasable Programmable Read-Only Memory Extensible Firmware Interface Electrostatic discharge Field Replaceable Unit General Announce Variant Integrated circuits Liquid Crystal Display Machine type and model Power-on self-test POST RFID Radio-frequency identification Supervisor password UUID Universally unique identifier © Copyright Lenovo 2013...
  • Page 84 Hardware Maintenance Manual...
  • Page 86 Part Number: 0C10337_01 Printed in China (1P) P/N: 0C10337_01 *1P0C10337_01*...

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