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Lenovo ThinkStation 0567 User Manual
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Lenovo ThinkStation 0567 User Manual

Lenovo ThinkStation 0567 User Manual

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ThinkStation

User Guide

Machine Types: 0567, 0568, 0569, and 0606

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Summary of Contents for Lenovo ThinkStation 0567

  • Page 1: User Guide

    ThinkStation User Guide Machine Types: 0567, 0568, 0569, and 0606...
  • Page 2 “Important safety information” on page v and Appendix B “Notices” on page 107. First Edition (April 2012) © Copyright Lenovo 2012. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

  • Page 3: Table Of Contents

    Software overview ....BIOS passwords ... . Software provided by Lenovo ..Windows passwords ..
  • Page 4 USB problems ... . . Intel RSTe configuration utility ..Lenovo Solution Center ... Entering the Intel RSTe configuration utility . .
  • Page 5 Export classification notice ..Index....Electronic emissions notices ..© Copyright Lenovo 2012...
  • Page 6 ThinkStation User Guide...

  • Page 7: Important Safety Information

    ® Document Format (PDF) version from the Lenovo Support Web site at http://www.lenovo.com/support. The Lenovo Support Web site also provides the ThinkStation Safety and Warranty Guide and this ThinkStation User Guide in additional languages. Service and upgrades Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or your documentation.

  • Page 8: Power Cords And Power Adapters

    or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: •...

  • Page 9: Plugs And Outlets

    Always turn off and unplug the computer before opening the cover. If possible, avoid operating your computer within two feet of high-traffic areas. If you must operate your computer in or near a high-traffic area, inspect and, if necessary, clean your computer more frequently. © Copyright Lenovo 2012...

  • Page 10: Operating Environment

    For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation. •...

  • Page 11: Laser Compliance Statement

    Do not spray any liquid detergent directly on the computer or use any detergent containing flammable material to clean the computer. Spray the detergent on a soft cloth and then wipe the computer surfaces. © Copyright Lenovo 2012...
  • Page 12 ThinkStation User Guide...

  • Page 13: Chapter 1. Product Overview

    Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section introduces the computer features. The information covers a variety of models.
  • Page 14 Connectivity • 100/1000 Mbps integrated Ethernet controller System management features • Ability to store power-on self-test (POST) hardware test results • Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer, including processor type, installation date, attached printers and other peripherals, power sources, and maintenance history.
  • Page 15 Input/Output (I/O) features • One 9-pin serial port • One or more Digital Video Interface (DVI) or DisplayPort connectors (varies by model) • One Ethernet connector • Ten Universal Serial Bus (USB) 2.0 connectors (two on the front panel and eight on the rear panel) •...

  • Page 16: Specifications

    The operating system(s) listed here are being certified or tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual. This list is subject to change. To determine if an operating system has been certified or tested for compatibility, check the Web site of the operating system vendor.

  • Page 17: Software Overview

    To access the Lenovo ThinkVantage Tools program, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools. The following table lists the programs that you can access from the Lenovo ThinkVantage Tools program. To access a program, double-click the corresponding icon.

  • Page 18: Adobe Reader

    Windows operating system. Note: If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the ThinkVantage Rescue and Recovery program manually before enabling its features.

  • Page 19: Locating Connectors, Controls, And Indicators On The Front Of Your Computer

    Locating connectors, controls, and indicators on the front of your computer Figure 1 “Front connector, control, and indicator locations” on page 7 shows the locations of the connectors, controls, and indicators on the front of your computer. Figure 1. Front connector, control, and indicator locations Optical drive eject/close button USB 2.0 connector Hard disk drive activity indicator...

  • Page 20: Locating Connectors On The Rear Of Your Computer

    Locating connectors on the rear of your computer Figure 2 “Rear connector locations” on page 8 shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer.
  • Page 21 Connector Description Ethernet connector Used to attach an Ethernet cable for a local area network (LAN). Note: To operate the computer within FCC Class B limits, use a Category 5 Ethernet cable. Microphone connector Used to attach a microphone to your computer when you want to record sound or if you use speech-recognition software.

  • Page 22: Locating Components

    Locating components Figure 3 “Component locations” on page 10 shows the locations of the various components in your computer. To remove the computer cover, see “Removing the computer cover” on page 30. Figure 3. Component locations Heat sink and fan assembly Hard disk drive or solid state drive Optical drive bay Adapter card retainer...

  • Page 23: Locating Parts On The System Board

    Locating parts on the system board Figure 4 “System board part locations” on page 11 shows the locations of the parts on the system board. Figure 4. System board part locations PS/2 adapter connector Clear CMOS (Complementary Metal Oxide Semiconductor) /Recovery jumper Microprocessor fan connector Front USB connector 2 (for connecting the card reader)

  • Page 24: Locating Internal Drives

    SATA connectors 1 and 2 (SATA 3.0 connectors) 4-pin power connector Battery SATA connectors 3 and 4 (SATA 2.0 connectors) SATA/SAS connectors for the hard disk drive (3) Memory slot 1 (DIMM1) Hard disk drive LED (LSI) Memory slot 5 (DIMM5) Cover presence switch connector (Intrusion Memory slot 2 (DIMM2) switch connector)

  • Page 25: Machine Type And Model Label

    Hard disk drive bay or solid state drive bay 3 Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service.
  • Page 26 ThinkStation User Guide...

  • Page 27: Chapter 2. Using Your Computer

    “Creating recovery media” on page 57. Additionally, in case of a hard disk failure, you can order Product Recovery discs from the Lenovo Customer Support Center. For information about contacting the Customer Support Center, see Chapter 12 “Getting information, help, and service”...

  • Page 28: Using The Blue Thinkvantage Button

    Using the blue ThinkVantage button Some keyboards have a blue ThinkVantage button that you can use to open a comprehensive on-board help and information center from Lenovo. On the Windows 7 operating system, pressing the blue ThinkVantage button opens the SimpleTap program.

  • Page 29: Setting The Volume From The Desktop

    Setting the volume from the desktop The desktop volume control is accessible through the volume icon in the taskbar, which is located at the bottom-right corner of the Windows desktop. Click the volume icon and move the slider up or down to control the volume, or click the Mute icon to turn the audio off.

  • Page 30: Playing A Cd Or Dvd

    If your computer comes with a recordable DVD drive, you can use the drive to record CDs or DVDs. To record a CD or DVD, do the following: 1. Click Start ➙ All Programs ➙ Corel DVD MovieFactory Lenovo Edition. 2. Follow the instructions on the screen.

  • Page 31: Chapter 3. You And Your Computer

    The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits. Lenovo is committed to providing people with disabilities greater access to information and technology. As a result, the following information provides ways to help users that have hearing, vision, and mobility limitations get the most out of their computer experience.

  • Page 32: Glare And Lighting

    Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body.

  • Page 33: Register Your Computer With Lenovo

    Registering your computer also enables Lenovo to notify you about possible technical information and upgrades. When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.
  • Page 34 For power cord information and part numbers, go to: http://www.lenovo.com/powercordnotice ThinkStation User Guide...

  • Page 35: Chapter 4. Security

    Your computer is able to log in to the operating system without keyboard or mouse connected. • Trusted Platform Module (TPM) Trusted Platform Module is a secure cryptoprocessor that can store cryptographic keys that protect information stored in your computer. © Copyright Lenovo 2012...

  • Page 36: Locking The Computer Cover

    Locking the computer cover Locking the computer cover helps prevent unauthorized access to the inside of your computer. There is a keylock on the computer cover. The keys are attached to the rear of the computer. For security, store the keys in a secure place when you are not using them. Figure 7.

  • Page 37: Installing A Padlock

    Installing a padlock Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed. Figure 8. Installing a padlock Chapter 4 Security...

  • Page 38: Attaching An Integrated Cable Lock

    The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order an integrated cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support Figure 9.

  • Page 39: Windows Passwords

    Your computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate viruses. Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.
  • Page 40 ThinkStation User Guide...

  • Page 41: Chapter 5. Installing Or Replacing Hardware

    Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. Notes: 1. Use only computer parts provided by Lenovo. 2. When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option.

  • Page 42: Removing The Computer Cover

    Removing the computer cover Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to remove the computer cover. CAUTION: Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover.

  • Page 43: Installing Or Replacing A Pci Card

    This section provides instructions on how to remove and reinstall the front bezel. To remove and reinstall the front bezel, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 30. 3.
  • Page 44 This section provides instructions on how to install or replace a PCI card. Your computer has one standard PCI card slot, two PCI Express x4 card slots, and two PCI Express x16 graphics card slots. To install or replace a PCI card, do the following: 1.
  • Page 45 b. If the card is held in place by a retaining latch, press the card retaining latch as shown to disengage the latch. Grasp the card and gently pull it out of the slot. Figure 13. Removing a PCI card 5.

  • Page 46: Installing Or Replacing A Memory Module

    6. Install the new card into the appropriate slot on the system board. See “Locating parts on the system board” on page 11. Figure 14. Installing a PCI card 7. Pivot the adapter card retainer to the closed position to secure the PCI card. What to do next: •...
  • Page 47 • Use 2 GB, 4 GB, 8 GB, 16 GB, or 32 GB DDR3 RDIMMs in any combination up to a maximum of 256 GB. • Always install DIMMs in the numerical order indicated in “Locating parts on the system board” on page 11. To install or replace a memory module, do the following: 1.
  • Page 48 • If you are installing a memory module, open the retaining clips of the memory slot into which you want to install the memory module. Figure 17. Opening the retaining clips 8. Position the new memory module over the memory slot. Make sure that the notch on the memory module aligns correctly with the slot key on the system board.

  • Page 49: Installing Or Replacing The Optical Drive

    9. To install the memory cooler, secure the rear of the memory cooler with the retaining clips of the memory slots and then pivot the memory cooler downward until it snaps into position. Reconnect the memory fan cable to the system board. See “Locating parts on the system board” on page 11. Figure 19.
  • Page 50 • If you are replacing an optical drive, disconnect the signal cable and the power cable from the rear of the optical drive, press the blue release button, and then slide the optical drive out of the front of the computer. Figure 20.
  • Page 51 6. Slide the new optical drive into the drive bay from the front of the computer until the optical drive snaps into position. Figure 22. Installing the optical drive 7. Connect the signal cable and the power cable to the new optical drive. Figure 23.

  • Page 52: Installing Or Replacing A Hard Disk Drive

    • To complete the installation or replacement, go to “Completing the parts replacement” on page 55. Installing or replacing a hard disk drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to install or replace a hard disk drive.
  • Page 53 7. To install a new hard disk drive into the bracket, gently flex the bracket and align pin , pin , pin and pin on the bracket with the corresponding holes in the hard disk drive. Figure 25. Installing the hard disk drive into the bracket Note: If you are installing a 2.5-inch hard disk drive, you need to install it into a 2.5 to 3.5-inch converter bracket first.
  • Page 54 8. Slide the new hard disk drive and bracket into the hard disk drive bay until it snaps into position. Figure 27. Installing a hard disk drive 9. Connect the signal cable and the power cable to the new hard disk drive. Figure 28.

  • Page 55: Installing Or Replacing A Hard Disk Drive Enablement Module

    Note: If you are installing a SAS hard disk drive, you need to connect the signal cable and power cable to the SAS-to-SATA adapter first and then connect the adapter to the SAS hard disk drive. Figure 29. Connecting a SAS hard disk drive What to do next: •...
  • Page 56 6. If you are replacing the hard disk drive enablement module, press the two tabs of the plastic standoff toward each other and then lift the hard disk drive enablement module upward to remove it from the system board. Figure 30. Removing the hard disk drive enablement module 7.

  • Page 57: Replacing The Card Reader

    8. Reinstall the heat sink and fan assembly. See “Replacing the heat sink and fan assembly” on page 51. 9. Close the adapter card retainer. What to do next: • To work with another piece of hardware, go to the appropriate section. •...
  • Page 58 6. Press the blue retaining clip to remove the card reader out of the chassis. Figure 32. Removing the card reader 7. Install the card reader retainer on the side of the new card reader. Figure 33. Installing the card reader retainer ThinkStation User Guide...

  • Page 59: Replacing The Battery

    8. Slide the new card reader into the drive bay until it snaps into position. Figure 34. Installing the card reader 9. Reconnect the card reader cable to the front USB connector on the system board. See “Locating parts on the system board” on page 11. 10.

  • Page 60: Replacing The Power Supply Assembly

    Refer to the “Lithium battery notice” in the ThinkStation Safety and Warranty Guide for information about replacing and disposing of the battery. To replace the battery, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2.
  • Page 61 Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety and proper Underwriters Laboratories (UL) certification. CAUTION: Hazardous moving parts. Keep fingers and other body parts away. CAUTION: Never remove the cover on a power supply or any part that has the following label attached.
  • Page 62 5. Lay the computer on its side and remove the five screws at the rear of the chassis that secure the power supply assembly. Figure 37. Removing the screws for the power supply assembly 6. Depress the power supply assembly latch .

  • Page 63: Replacing The Heat Sink And Fan Assembly

    9. Install and tighten the five screws to secure the power supply assembly. Note: Use only screws provided by Lenovo. 10. Reconnect the power supply assembly cables to the system board and each of the drives.
  • Page 64 6. Follow this sequence to remove the four screws that secure the heat sink and fan assembly to the system board: a. Partially remove screw , then fully remove screw , and then fully remove screw b. Partially remove screw , then fully remove screw , and then fully remove screw Note: Carefully remove the four screws from the system board to avoid any possible damage to the...

  • Page 65: Replacing The Rear Fan Assembly

    What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 55. Replacing the rear fan assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”...

  • Page 66: Replacing The Keyboard Or Mouse

    6. Install the new rear fan assembly by aligning the new rubber mounts with the corresponding holes in the chassis and push the rubber mounts through the holes. 7. Pull on the tips of the rubber mounts until the rear fan assembly is secured in place. Figure 40.

  • Page 67: Completing The Parts Replacement

    9. To update your configuration, refer to Chapter 7 “Using the Setup Utility program” on page 65. Note: In most areas of the world, Lenovo requires the return of the defective Customer Replaceable Unit (CRU). Information about this will come with the CRU or will come a few days after the CRU arrives.
  • Page 68 ThinkStation User Guide...

  • Page 69: Chapter 6. Recovery Information

    Recovery program or the Product Recovery program installed. If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the Rescue and Recovery program manually before enabling its features. To install the Rescue and Recovery program, do the following: a.

  • Page 70: Using Recovery Media

    To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media This section provides instructions on how to use recovery media.

  • Page 71: Performing A Recovery Operation

    To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 72: Creating And Using A Rescue Medium

    This section provides instructions on how to create a rescue medium. To create a rescue medium on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 73: Reinstalling Preinstalled Applications And Device Drivers

    Reinstalling preinstalled applications This section provides instructions on how to reinstall preinstalled applications. To reinstall the selected applications preinstalled on your Lenovo computer, do the following: 1. Turn on the computer. 2. Go to the C:\SWTOOLS directory. 3. Open the apps folder. Within the apps folder, there are several subfolders named for various applications installed in your computer.

  • Page 74: Reinstalling Software Programs

    • To reinstall most commercially available programs in your system, see Microsoft Windows help system for more information. • To reinstall selected application programs that came preinstalled from Lenovo, do the following: 1. Turn on the computer. 2. Go to the C:\SWTOOLS directory.
  • Page 75 It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use. Chapter 6 Recovery information...
  • Page 76 ThinkStation User Guide...

  • Page 77: Chapter 7. Using The Setup Utility Program

    • Administrator Password • Hard Disk Password You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections. © Copyright Lenovo 2012...

  • Page 78: Password Considerations

    Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised. To set a strong password, use the following guidelines: •...

  • Page 79: Erasing Lost Or Forgotten Passwords (Clearing Cmos)

    Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations” on page 66. Erasing lost or forgotten passwords (clearing CMOS) This section provides instructions on how to erase lost or forgotten passwords, such as a user password. To erase a lost or forgotten password, do the following: 1.

  • Page 80: Selecting A Temporary Startup Device

    Selecting a temporary startup device Use this procedure to select a temporary startup device. Note: Not all discs and hard disk drives are bootable. 1. Turn off your computer. 2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window displays, release the F12 key.

  • Page 81: Exiting The Setup Utility Program

    The after power loss feature enables your computer to wake up when the power supply resumes after a sudden loss of electricity. To enable the after power loss feature, do the following: 1. Start the Setup Utility program. 2. From the Setup Utility program main menu, select Power ➙ After Power Loss, and press Enter. 3.
  • Page 82 ThinkStation User Guide...

  • Page 83: Chapter 8. Configuring Raid

    • If zero to three SATA hard disk drives or solid state drives are installed, no hard disk drive enablement module is needed. • If there is any SAS hard disk drive installed, the SAS hard disk drive enablement module (one to three hard disk drives) is required. © Copyright Lenovo 2012...

  • Page 84: Configuring Sata Or Sas Raid Functionality With Intel Rste Configuration Utility

    For more information about the hard disk drive enablement module, see “Installing or replacing a hard disk drive enablement module” on page 43. Configuring SATA or SAS RAID functionality with Intel RSTe configuration utility This section describes the information about configuring SATA or SAS RAID functionality with the Intel RSTe configuration utility.

  • Page 85: Quick Raid Setup Using The Lsi Megaraid Bios Configuration Utility

    b. RAID Level: You can change the RAID Level to one of the following: • RAID Level 0 • RAID Level 1 • RAID Level 5 (not supported on SATA hard disk drives when the SAS hard disk drive enablement module is installed) c.

  • Page 86: Installing Sata Or Sas Hard Disk Drives

    RAID functions with the LSI MegaRAID SAS adapter. For advanced setup and configuration using this adapter, refer to the complete MegaRAID SAS Software User Guide that is available at http://support.lenovo.com/en_US/guides-and-manuals/detail.page?DocID=UM007543. This section provides information about the following topics: •...

  • Page 87: Creating Raid Volumes Using The Lsi Megaraid Bios Configuration Utility

    Creating RAID volumes using the LSI MegaRAID BIOS configuration utility This section provides instructions on how to create RAID volumes using the LSI MegaRAID BIOS configuration utility. To create RAID volumes using the LSI MegaRAID BIOS configuration utility, do the following: 1.

  • Page 88: Setting The Hot Spare Hard Disk Drive

    4. Click Yes to save your changes. Setting the hot spare hard disk drive This section provides instructions on how to set the hot spare hard disk drive. To set the hot space hard disk drive, do the following: 1. Enter the LSI MegaRAID BIOS configuration utility. See “Entering the LSI MegaRAID BIOS configuration utility”...

  • Page 89: Chapter 9. Updating System Programs

    Utility program by starting your computer with a system-program-update disc or running a special update program from your operating system. Lenovo might make changes and enhancements to the POST and BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com. Instructions for using the POST and BIOS updates are available in a TXT file that is included with the update files.

  • Page 90: Updating (Flashing) The Bios From Your Operating System

    Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, do the following: 1.

  • Page 91: Chapter 10. Preventing Problems

    Attention: Do not download updated device drivers from the Windows Update Web site. The device drivers provided on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems. Obtain updated device drivers from Lenovo.

  • Page 92: Using System Update

    The System Update program helps you keep the software on your computer up-to-date. Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site. Update packages can contain applications, device drivers, BIOS flashes, or software updates. When the System Update...

  • Page 93: Cleaning Your Computer

    Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation. CAUTION: Be sure to turn off the computer and monitor power switches before cleaning the computer and monitor screen. Computer Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer.

  • Page 94: Good Maintenance Practices

    A log book can help you or a Lenovo technician determine if a problem is related to change in hardware, change in software, or some other action that might have taken place.

  • Page 95: Chapter 11. Troubleshooting And Diagnostics

    Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the ThinkStation Safety and Warranty Guide that comes with your computer or go to the Lenovo Support Web site at http://www.lenovo.com/support/phone. Symptom...

  • Page 96: Troubleshooting Procedure

    See Chapter 12 “Getting information, help, and service” on page 101 for more information. • If you are unable to run the diagnostic programs, contact the Lenovo Customer Support Center. See Chapter 12 “Getting information, help, and service” on page 101 for more information.

  • Page 97: Audio Problems

    Select the problem your computer is experiencing from the following list: • “Audio problems” on page 85 • “CD problems” on page 86 • “DVD problems” on page 87 • “Hard disk drive problems” on page 89 • “Intermittent problems” on page 89 •...

  • Page 98: Cd Problems

    Refer to the documentation that comes with the application or game for instructions on setting sound-card settings. • If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 101.

  • Page 99: Dvd Problems

    Note that on some models the startup sequence is permanently set and cannot be changed. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 101.
  • Page 100 If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 101. DVD movie will not play Symptom: DVD movie will not play.

  • Page 101: Hard Disk Drive Problems

    (one to three hard disk drives) or the LSI MegaRAID SAS adapter is installed. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 101.

  • Page 102: Keyboard, Mouse, Or Pointing Device Problems

    If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 101. Keyboard, mouse, or pointing device problems Select your symptom from the following list: •...

  • Page 103: Monitor Problems

    If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 101.
  • Page 104 If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 101.

  • Page 105: Ethernet Problems

    If these actions do not correct the problem, your monitor might need service. See Chapter 12 “Getting information, help, and service” on page 101 for details. Ethernet problems For Ethernet problems, select your symptom from the following list: • “Your computer cannot connect to the network” on page 93 •...

  • Page 106: Option Problems

    If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 101.

  • Page 107: Performance And Lockup Problems

    • Verify that the option and any required device drivers are installed correctly. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 101.

  • Page 108: Printer Problems

    101. For step-by-step instructions on installing memory, see “Installing or replacing a memory module” on page 34. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 101.

  • Page 109: Serial Port Problems

    • Make sure that the serial-port adapter, if you added one, is properly installed and firmly seated. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 101.

  • Page 110: Usb Problems

    If these actions do not correct the problem, run the diagnostic programs to test the USB connector (see “Lenovo Solution Center” on page 99 for instructions). If the USB device came with its own diagnostics, run those diagnostics against the USB device. If you need technical assistance, see Chapter 12 “Getting information, help, and service”...

  • Page 111: Lenovo Solution Center

    Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You will need the log files when you speak to a Lenovo technical support representative.
  • Page 112 ThinkStation User Guide...

  • Page 113: Chapter 12. Getting Information, Help, And Service

    You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.

  • Page 114: Lenovo Support Web Site

    Most computers come with a set of diagnostic programs that help you identify hardware problems. For instructions on using the diagnostic programs, see “Lenovo Solution Center” on page 99. You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support...

  • Page 115: Using Other Services

    Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com...
  • Page 116 ThinkStation User Guide...

  • Page 117: Appendix A. System Memory Speed

    E5-2667, E5-2670, E5-2680, E5-2690 Intel Xeon E5-1603, E5-1607, 1066 MHz E5-2603, E5-2609 Intel Xeon E5-2620, E5-2630/2630L, 1333 MHz E5-2640, E5-2667 1.5 V Intel Xeon E5-1620, E5-1650, E5-1660, E5-2637, E5-2643, 1600 MHz E5-2650/2650L, E5-2660, E5-2665, E5-2670, E5-2680, E5-2690 © Copyright Lenovo 2012...
  • Page 118 ThinkStation User Guide...

  • Page 119: Appendix B. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 120: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo Rescue and Recovery ThinkStation ThinkVantage Microsoft, Windows, and Windows Vista are trademarks of the Microsoft group of companies. Intel and Intel Xeon are trademarks of Intel Corporation in the United States, other countries, or both.

  • Page 121: Appendix C. Regulatory Information

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
  • Page 122 Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.
  • Page 123 Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan Keyboard and mouse compliance statement for Taiwan Appendix C. Regulatory information...
  • Page 124 ThinkStation User Guide...

  • Page 125: Appendix D. Weee And Recycling Information

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/recycling...

  • Page 126: Recycling Information For Brazil

    If you want to replace it with a new one, contact your place of purchase or ask for a repair service provided by Lenovo. If you have replaced it by yourself and want to dispose of the disused lithium battery, insulate it with vinyl tape, contact your place of purchase, and follow their instructions.

  • Page 127: Battery Recycling Information For The European Union

    Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment Appendix D. WEEE and recycling information...
  • Page 128 ThinkStation User Guide...

  • Page 129: Index

    Description important safety device drivers resources devices, handling static-sensitive safety diagnostics programs, using warranty diagnostics, troubleshooting Input/Output (I/O) features documentation, using installing options drivers, device memory module drives PCI card bays internal drives © Copyright Lenovo 2012...
  • Page 130 POST/BIOS update failure software recovery boot-block Lenovo Solution Center operations, backup and Lenovo ThinkVantage Tools problems, solving Lenovo Welcome 5, 101 recovery media, creating and using locating components removing computer cover...
  • Page 131 (flashing) the BIOS USB 2.0 connector USB 3.0 connector using a rescue medium, creating and diagnostic programs documentation other services passwords Setup Utility video subsystem viewing and changing settings warranty information workspace, backup and recovery © Copyright Lenovo 2012...
  • Page 132 ThinkStation User Guide...

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