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Dell PowerEdge T100 Series Hardware Owner's Manual
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Dell PowerEdge T100 Series Hardware Owner's Manual

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Dell™ PowerEdge™ T100 Systems
Hardware Owner's Manual
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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Summary of Contents for Dell PowerEdge T100 Series

  • Page 1 Dell™ PowerEdge™ T100 Systems Hardware Owner’s Manual w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.; Intel is a registered trademark of Intel Corporation in the U.S. and other countries; Microsoft, MS-DOS, Windows, and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries;...

  • Page 3: Table Of Contents

    Contents About Your System ....Other Information You May Need ... . . Accessing System Features During Startup .
  • Page 4 Memory Information Screen ... . CPU Information Screen ....SATA Configuration Screen ... . . Integrated Devices Screen .
  • Page 5 Removing an Optical or Tape Drive ..Installing an Optical or Tape Drive ..Hard Drives ......Hard Drive Installation Guidelines .
  • Page 6 Chassis Intrusion Switch ....Removing the Chassis Intrusion Switch ..Installing the Chassis Intrusion Switch ..Bezel .
  • Page 7 ..Running the System Diagnostics ..Using Dell PowerEdge Diagnostics ... System Diagnostics Features ....
  • Page 8 ..... . Contacting Dell .....

  • Page 9: About Your System

    About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises.

  • Page 10: Accessing System Features During Startup

    Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. • Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

  • Page 11: Front-Panel Features And Indicators

    Front-Panel Features and Indicators Figure 1-1 shows the controls, indicators, and connectors located on the system's front panel. Table 1-2 provides component descriptions. Figure 1-1. Front-Panel Features and Indicators Table 1-2. Front-Panel Components Item Component Icon Description USB connectors (2) Connects USB 2.0-compliant devices to the system.
  • Page 12 Table 1-2. Front-Panel Components (continued) Item Component Icon Description power button The power button controls the DC power supply output to the system. NOTE: If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system performs a graceful shutdown before the power is turned off.

  • Page 13: Back-Panel Features And Indicators

    Back-Panel Features and Indicators Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-2. Back-Panel Features and Indicators voltage selection switch power connector USB connectors (5) NIC connector video connector serial connector I/O expansion-card slots (4) About Your System...

  • Page 14: Connecting External Devices

    Connecting External Devices When connecting external devices to your system, follow these guidelines: • Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.

  • Page 15: Power Supply Indicators

    Table 1-3. NIC Indicator Codes Indicator Type Indicator Code Description Activity When off at the same time that the link indicator is off, the NIC is not connected to the network or the NIC is disabled in the System Setup program.

  • Page 16: Diagnostic Lights

    Diagnostic Lights The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1-5 lists the causes and possible corrective actions associated with these codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off. NOTE: If the power LEDs blink amber, there is a problem with the power supply.

  • Page 17: Diagnostic Indicator Codes

    Table 1-5. Diagnostic Indicator Codes Code Causes Corrective Action Possible video failure. See "Getting Help" on page 141. Diskette drive or hard Ensure that the diskette drive and drive failure. hard drive are properly connected. See "Hard Drives" on page 64 or "Diskette Drive"...

  • Page 18: System Messages

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 19 Table 1-6. System Messages (continued) Message Causes Corrective Actions The diskette drive or hard For the operating system, Data error drive cannot read the data. run the appropriate utility to check the file structure of the diskette drive or hard drive.
  • Page 20 Table 1-6. System Messages (continued) Message Causes Corrective Actions The installed memory See "Memory Module Error: Incorrect modules are not matched Installation Guidelines" on memory pairs. page 76. configuration. Ensure memory in slots DIMM1_A and DIMM1_B, DIMM2_A and DIMM2_B match identically in size, speed and rank.
  • Page 21 Table 1-6. System Messages (continued) Message Causes Corrective Actions Keyboard fuse has failed. Replace the keyboard. Keyboard fuse has failed. Faulty system board. If the problem persists, the system board is faulty. See "Getting Help" on page 141. System is incorrectly Manufacturing mode configured.
  • Page 22 Table 1-6. System Messages (continued) Message Causes Corrective Actions The system cannot find the If the diskette drive is your No boot device diskette or hard drive. boot device, ensure that a available bootable disk is in the drive. If the hard drive is your boot device, ensure that the hard drive is installed, properly seated, and...
  • Page 23 Table 1-6. System Messages (continued) Message Causes Corrective Actions Not a boot diskette The operating system is Insert a diskette that has a trying to boot from a bootable operating system. diskette that does not have a bootable operating system installed on it.
  • Page 24 Table 1-6. System Messages (continued) Message Causes Corrective Actions Faulty or improperly Reseat the PCIe card in the PCIe Training installed PCIe card in the specified slot number. See Error: Slot n specified slot number. "Expansion Cards" on page 70. If the problem persists, see "Getting Help"...
  • Page 25 Table 1-6. System Messages (continued) Message Causes Corrective Actions Faulty drive. INT13 call Ensure that the hard drive SATA port A/B/C/D failure from the drive. cables are properly hard disk drive connected. See failure "Troubleshooting a Hard SATA port A/B/C/D Drive"...
  • Page 26 Table 1-6. System Messages (continued) Message Causes Corrective Actions Faulty battery; faulty See "Troubleshooting the Time-of-day clock system board. System Battery" on stopped page 114. If the problem persists, see "Getting Help" on page 141. Incorrect Time or Date Check the Time and Date Time-of-day not set settings;...

  • Page 27: Warning Messages

    Table 1-6. System Messages (continued) Message Causes Corrective Actions Faulty diskette, diskette Replace the diskette. Write fault drive, hard drive. Ensure that the diskette Write fault on drive and hard-drive cables selected drive are properly connected. See "Troubleshooting a USB Device"...
  • Page 28 About Your System...

  • Page 29: Using The System Setup Program

    Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference. You can use the System Setup program to: •...

  • Page 30: Using The System Setup Program

    Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Action Up arrow or <Shift><Tab> Moves to the previous field.
  • Page 31 Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. NOTE: The System Setup program defaults are listed under their respective options, where applicable. Table 2-2.
  • Page 32 Table 2-2. System Setup Program Options (continued) Option Description Boot Sequence Determines the order in which the system searches for boot devices during system startup. Available options can include the diskette drive, CD drive, hard drives, and network. Hard-Disk Drive Determines the order in which the system searches the hard Sequence drives during system startup.

  • Page 33: Memory Information Screen

    Table 2-2. System Setup Program Options (continued) Option Description Report Keyboard Errors Enables or disables reporting of keyboard errors during the (Report default) POST. Enable this option for host systems that have keyboards attached. Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST.

  • Page 34: Sata Configuration Screen

    Table 2-4. CPU Information Screen (continued) Option Description Logical Processor Displays when the processor supports Hyper-Threading (Enabled default) technology. Enabled permits all logical processors to be used by the operating system. Only the first logical processor is used by the operating system if Disabled is selected.

  • Page 35: Integrated Devices Screen

    Table 2-5. SATA Configuration Screen Option Description Embedded SATA Enables (ATA Mode) or disables (Off) all SATA ports. Port X Enables (Auto) or disables (Off) the SATA hard drive in Port X. Model Displays the drive model of the selected hard drive. Drive Type Displays the drive type of the selected hard drive.

  • Page 36: Console Redirection Screen

    Console Redirection Screen Table 2-7 lists the options and descriptions for the information fields that appear on the Console Redirection screen. Table 2-7. Console Redirection Screen Options Option Description Console Redirection Sets the console redirection feature to Off or Serial Port 1. (Off default) Failsafe Baud Rate Displays if the failsafe baud rate is used for console...
  • Page 37 It is capable of creating, storing, and protecting cryptographic keys. See support.dell.com for additional TPM documentation. When set to Off (default), presence of the TPM is not reported to the operating system.

  • Page 38: Exit Screen

    Table 2-8. System Security Screen Options (continued) Option Description TPM Activation Changes the operational state of the TPM. When set to Activate, the TPM is enabled and activated at default settings. When set to Deactivate, the TPM is disabled and deactivated. The No Change state initiates no action.

  • Page 39: Using The System Password

    NOTICE: Anyone can access the data stored on your system if you leave the system running and unattended without having a system password assigned or if you leave your system unlocked so that someone can disable the password by changing a jumper setting. Your system is shipped to you without the system password feature enabled.
  • Page 40 3 Type your new system password. You can use up to 32 characters in your password. As you press each character key (or the spacebar for a blank space), a placeholder appears in the field. The password assignment is not case-sensitive. However, certain key combinations are not valid.
  • Page 41 When the Password Status option is set to Locked whenever you turn on your system or reboot your system by pressing <Ctrl><Alt><Del>, type your password and press <Enter> at the prompt. After you type the correct system password and press <Enter>, your system operates as usual.

  • Page 42: Using The Setup Password

    Using the Setup Password Assigning a Setup Password You can assign (or change) a setup password only when the Setup Password option is set to Not Enabled. To assign a setup password, highlight the Setup Password option and press the <+> or <–> key. The system prompts you to enter and verify the password.

  • Page 43: Disabling A Forgotten Password

    NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes. Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security option. 2 Highlight the Setup Password option, press <Enter>...
  • Page 44 Using the System Setup Program...

  • Page 45: Installing System Components

    Installing System Components This section describes how to install the following system components: • Front drive bezel • Diskette drive • Optical and tape drives • Hard drives • Expansion cards • SAS controller card • Memory • Microprocessor • Cooling fans •...

  • Page 46: Inside The System

    Inside the System In Figure 3-1, the system cover is opened to provide an interior view of the system. Figure 3-1. Inside the System power supply heat sink and shroud assembly system board hard drives (2) 3.5-inch drive bay tape backup unit 5.25-inch drive bays (2) bezel sliding plate release drive cage...

  • Page 47: Opening The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 48: Front Drive Bezel

    5 To reset the chassis intrusion detector, press <F2> to enter the System Setup program. See "Using the System Setup Program" on page 29. NOTE: If a setup password has been assigned by someone else, contact your network administrator for information on resetting the chassis intrusion detector.

  • Page 49: Removing The Front Drive Bezel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 50: Removing An Insert On The Front Drive Bezel

    Figure 3-3. Removing and Replacing the Front Drive Bezel sliding plate front drive bezel Removing an Insert on the Front Drive Bezel If you install a drive in the 3.5-inch or 5.25-inch drive bays, first remove the corresponding insert on the front drive bezel. Push the insert gently from the front of the bezel.

  • Page 51: Removing And Inserting Blank Drive Inserts

    Figure 3-4. Removing and Replacing the Front Drive Bezel Insert front drive bezel insert tab drive bezel insert screws for an optional 5.25-inch drive (3) Removing and Inserting Blank Drive Inserts Depending on the configuration of your system, a blank drive insert might be installed in place of an optical or diskette drive.

  • Page 52: Diskette Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 53 3 Remove the front drive bezel. See "Removing the Front Drive Bezel" on page 49. 4 Disconnect the power and data cables from the diskette drive. See Figure 3-6. 5 Slide the lever on the sliding plate in the direction of the arrow. See Figure 3-6.

  • Page 54: Installing A Diskette Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 55 Figure 3-7. Installing Diskette Drive Shoulder Screws screws (4) 9 From the front of the chassis, slide the drive into the drive bay until the shoulder screws fit into their slots and snap securely into the sliding plate. 10 Connect the power cable to the drive. See Figure 3-6. 11 Connect the data cable from the drive to the diskette drive connector (FLOPPY) on the system board.
  • Page 56 Figure 3-8. Cabling the Optional Diskette Drive to the Hard Drive system board diskette drive connector diskette drive ribbon cable heat sink shroud tab (2) SATA power convert cable front drive bezel diskette drive ribbon cable cable clip SATA hard drive cables (2) 12 Replace the front drive bezel.

  • Page 57: Optical And Tape Drives

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 58 Figure 3-9. Removing and Installing an Optical or Tape Drive (SCSI Connection) sliding plate optical drive shoulder screw optical drive drive bay screw slots Installing System Components...
  • Page 59 Figure 3-10. Removing and Installing an Optical (SATA Connection) sliding plate optical drive shoulder screw optical drive drive bay screw slots 7 If you are installing another drive in the bay, see "Installing an Optical or Tape Drive" on page 60. 8 If the drive is being permanently removed, install an insert on front drive bezel.

  • Page 60: Installing An Optical Or Tape Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 61 5 If another drive is installed, remove it (see "Removing an Optical or Tape Drive" on page 57) and remove the three shoulder screws to attach to the new drive (see Figure 3-11). 6 If the drive bay is empty, remove the insert on the front drive bezel. See "Removing an Insert on the Front Drive Bezel"...
  • Page 62 Figure 3-12. Cabling SCSI to the Tape Drive expansion slot 1 SCSI connector SCSI card front drive bezel tape drive SATA power convert cable top clip on heat sink shroud SCSI cable system board Installing System Components...
  • Page 63 Figure 3-13. Cabling a SATA Controller to the Optical Disk Drive system board front drive bezel optical disk drive SATA power cable cable clip SATA optical disk cable 10 Attach the data cable. If you are installing a SCSI tape drive, connect the SCSI interface cable in the drive kit from the SCSI controller card to the drive.

  • Page 64: Hard Drives

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 65 2 Open the system. See "Opening the System" on page 47. 3 Disconnect the hard drive power cable from the hard drive that you are removing. 4 Disconnect the blue data cable from the hard drive that you are removing by pulling up on the blue tab.

  • Page 66: Installing A Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 67 Figure 3-15. Installing a Hard Drive in a Drive Bracket hard drive hard drive bracket NOTICE: SAS drives and SATA drives cannot be mixed in the system. The drives must be either SATA or SAS hard drives. NOTE: The SAS controller card must be installed in either PCIe SLOT1 or PCIe SLOT2.
  • Page 68 • For connection to a SAS controller expansion card (SAS or SATA hard drives), connect the data cable from the SAS controller card and the power cable as shown in Figure 3-17. See "SAS Controller Expansion Card" on page 74 for instructions about installing the card and routing the cables.
  • Page 69 Figure 3-17. Attaching a SAS or SATA Hard Drive to a SAS Controller Expansion Card power cable to hard drive (female) power cable to hard drive (male) SAS or SATA hard drives (2) data cable to hard drive data cable to SAS controller card SAS controller card 10 Ensure that all connectors are properly cabled and firmly seated.

  • Page 70: Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 71 5 Grasp the card by its top corners and ease it out of its connector. 6 If you are removing the card permanently, install a filler bracket in the empty card slot. NOTE: Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission (FCC) certification of the system.
  • Page 72 Figure 3-18. Removing and Installing an Expansion Card expansion card alignment guide card retention door release tab 7 Close the card retention door to secure the remaining card(s) in the system. See Figure 3-18. 8 Close the system. See "Closing the System" on page 47. 9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

  • Page 73: Installing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 74: Sas Controller Expansion Card

    See the documentation for the card for information about the card’s cable connections. 9 Close the system. See "Closing the System" on page 47. 10 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 11 Install any device drivers required for the card as described in the documentation for the card.
  • Page 75 Figure 3-19. Cabling a SAS or SATA Hard Drive to a SAS Controller Expansion Card SAS card clip on hard disk drive fan shroud power cable hard disk drive fan power cable top notch on heat sink fan shroud front drive bezel SAS cable retaining tabs on top of heat sink retaining clip on top of heat sink fan...

  • Page 76: Memory

    If you remove your original memory modules from the system during a memory upgrade, keep them separate from any new memory modules that you may have, even if you purchased the new memory modules from Dell. Use only unbuffered ECC DDR II memory modules.

  • Page 77: Addressing Memory With 8-Gb Configurations (Microsoft ® Windows ® Operating System Only)

    Table 3-2. Memory Configuration Guidelines Total Memory DIMM_1A DIMM_1B DIMM_2A DIMM_2B 512 MB 512 MB none none none 1 GB 1 GB none none none 2 GB 2 GB none none none 1 GB 512 MB 512 MB none none 2 GB 512 MB 512 MB...

  • Page 78: Removing A Memory Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 79 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 47. 3 Press on the securing clip at each end of the memory module connector. See Figure 3-20.

  • Page 80: Microprocessor

    When the memory module is properly seated in the connector, the securing clips on the memory module socket should align with the securing clips on the other connectors with memory modules installed. 7 Close the system. See "Closing the System" on page 47. 8 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

  • Page 81: Removing The Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 82 Figure 3-21. Installing and Removing the Heat Sink heat sink and shroud assembly pivot bracket captive screws (2) diskette cable 6 Release the socket-release lever before opening the processor shield. See Figure 3-22. 7 Rotate the processor shield upward and out of the way. 8 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.

  • Page 83: Replacing The Processor

    Figure 3-22. Installing and Removing a Processor notch in processor (2) processor socket-release lever ZIF socket processor shield socket key (2) Replacing the Processor 1 Unpack the new processor. 2 Align the processor with the socket keys on the ZIF socket. See Figure 3-22.

  • Page 84: Cooling Fans

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 85 3 Disconnect the fan’s power cable from the system board. If you are removing the smaller hard drive cooling fan (see Figure 3-23): Squeeze the two release tabs together at the top of the fan cage that attaches the fan to the chassis bracket mount. Lift the fan out.
  • Page 86 Figure 3-23. Removing and Installing the SAS Controller Cooling Fan top release tabs cooling fan bottom mounting tabs bracket mount Installing System Components...

  • Page 87: Replacing The Cooling Fans

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 88 If you are replacing the hard drive cooling fan: 1 Align the bottom mounting tabs on the replacement fan with the mounting holes in the system chassis. 2 Squeeze the top two release tabs and guide the assembly forward so that it locks into place.

  • Page 89: System Battery

    Figure 3-25. Cabling the Heat Sink Cooling Fan heat sink fan shroud cable slot fan connector cable heat sink fan front drive bezel 5 Replace the heat sink and shroud assembly (see "Removing the Processor" on page 81). 6 Reconnect the fan power cable to the system board. 7 Close the system.

  • Page 90: Removing The System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 91: Installing The System Battery

    Figure 3-26. Removing and Installing the System Battery battery socket system battery Installing the System Battery 1 Push the new battery into the battery socket as shown in Figure 3-26. NOTE: The side of the battery labeled "+" (plus sign) must face toward the open side of the battery socket.

  • Page 92: Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 93 5 Tilt the heat sink and shroud assembly away from the fan housing and lift it out. 6 Remove the I/O panel and SATA cables (if present) attached to the routing clips on the side of the power supply. 7 Using a #2 Phillips screwdriver, remove the four Phillips screws that secure the power supply to the back panel.

  • Page 94: Installing The Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 95: Installing The Chassis Intrusion Switch

    3 Disconnect the chassis intrusion switch cable from the INTRUSION SWITCH connector on the system board. See Figure 3-28. 4 Slide the chassis intrusion switch out of the securing bracket notch. See Figure 3-28. 5 Remove the switch and its attached cable from the system. Figure 3-28.

  • Page 96: Bezel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 97: Replacing The Bezel

    Figure 3-29. Removing the Bezel alignment slot bezel release screws (2) bezel alignment tab Replacing the Bezel 1 Align the bezel with the chassis frame and slide it into position. 2 Secure the alignment tabs into their alignment slots. 3 Attach the two bezel release screws to secure the bezel to the system chassis.

  • Page 98: I/O Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 99: Replacing The I/O Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 100 1 Fit the I/O panel assembly so that the holding tab on the front of the chassis catches at its bottom securing slot and the I/O panel assembly lines up with the alignment stop. See Figure 3-30. 2 Secure the I/O panel assembly by replacing the screw. See Figure 3-30. 3 Secure the I/O panel ribbon cable through the clips beneath the 3.5 optional diskette drive and on the side of the power supply shroud, and connect the I/O panel ribbon cable to the new I/O panel connector.
  • Page 101 Figure 3-31. Cabling the I/O Panel Assembly I/O panel connector front drive bezel I/O panel assembly 4-pin power cable to system board cable clip on power supply I/O panel ribbon cable 4 Replace the large processor cooling fan. See "Replacing the Cooling Fans" on page 87.

  • Page 102: System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 103: Installing The System Board

    NOTICE: To prevent damaging the processor, do not pry the heat sink off of the processor. 6 Remove the processor. See "Removing the Processor" on page 81. 7 Using a #2 Phillips screwdriver, remove the six system board mounting screws that secure the system board to the chassis. See Figure 6-2. 8 Using a #2 Phillips screwdriver, remove the two processor heat sink pivot mount screws and remove the pivot mount from the system board.
  • Page 104 • I/O panel cable to the CONTROL_PANEL connector • Processor cooling fan cable to the CPU_FAN connector • Drive cage cooling fan cable to the HDD_FAN connector • SATA hard-drive data cable(s) to the SATA connector(s) • Intrusion switch cable from the INTRUSION SWITCH connector 8 Close the system.

  • Page 105: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 106: Checking The Equipment

    Table 4-1. Start-Up Routine Indications (continued) Look/listen for: Action The USB CD drive activity indicator. See "Troubleshooting an Optical Drive" on page 122. The hard-drive activity indicator. See "Troubleshooting a Hard Drive" on page 124. An unfamiliar constant scraping or See "Getting Help"...

  • Page 107: Troubleshooting The Keyboard Or Mouse

    1 minute, then connect the monitor to the other video connector and turn the system on again. 3 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 131. If the tests run successfully, the problem is not related to video hardware.
  • Page 108 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 109: Troubleshooting Serial I/O Problems

    If the mouse and keyboard are still not operational, see "Getting Help" on page 141. Repeat step a and step b. Set the NVRAM_CLR jumper to the disabled position. Close the system. Reconnect the system to power and restart the system and attached peripherals.

  • Page 110: Troubleshooting A Usb Device

    Action 1 Turn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable. See "Getting Help" on page 141.
  • Page 111 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 112: Troubleshooting A Nic

    Problem • NIC cannot communicate with network. Action 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 131. 2 Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 14. •...

  • Page 113: Troubleshooting A Wet System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 114: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 115: Troubleshooting Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 116: Troubleshooting System Cooling Problems

    2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 3 Open the system. See "Opening the System" on page 47. 4 Locate the faulty power supply. The power supply's fault indicator is lit. See "Power Supply Indicators" on page 15.

  • Page 117: Troubleshooting A Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 118: Troubleshooting System Memory

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 119 If the installed memory does not match the amount of memory shown in the System Setup program, proceed to the next step. If the memory settings and installed memory indicate no problems, go to step 12. 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 120: Troubleshooting A Diskette Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 121 If the problem persists, continue with the following steps. 11 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. 12 Open the system. See "Opening the System" on page 47. 13 Remove all expansion cards installed in the system. See "Removing an Expansion Card"...

  • Page 122: Troubleshooting An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 123: Troubleshooting An External Scsi Tape Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 124: Troubleshooting A Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 125: Troubleshooting A Sas Or Sas Raid Controller

    Restart the system and press <Ctrl><R> to enter the host adapter configuration utility program. See the documentation supplied with the host adapter for information about the configuration utility. Ensure that the hard drive has been configured correctly for the RAID. Exit the configuration utility and allow the system to boot to the operating system.
  • Page 126 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 127: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 128 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, go to the next step. 8 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 9 Open the system.

  • Page 129: Troubleshooting The Microprocessor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 130 12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 131. If the problem persists, the system board is faulty. See "Getting Help" on page 141.

  • Page 131: Running The System Diagnostics

    ® supported Microsoft Windows and Linux operating systems are available at support.dell.com and on the CDs that came with your system. For information about using diagnostics, see the Dell PowerEdge Diagnostics User's Guide. System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices.

  • Page 132: When To Use The System Diagnostics

    • View status messages that inform you if tests are completed successfully. • View error messages that inform you of problems encountered during testing. When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated.

  • Page 133: Using The Custom Test Options

    Table 5-1. System Diagnostics Testing Options Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Use this option to quickly identify the source of your problem. Extended Test Performs a more thorough check of the system.

  • Page 134: Viewing Information And Results

    • Test Iterations — Selects the number of times the test is run. • Log output file pathname — When checked, enables you to specify where the test log file is saved. Viewing Information and Results The tabs in the Customize window provide information about the test and the test results.

  • Page 135: Jumpers And Connectors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 136 Figure 6-1. System Board Jumpers Table 6-1. System Board Jumper Settings Jumper Setting Description PWRD_EN (default) The password feature is enabled. The password feature is disabled. NVRAM_CLR (default) The configuration settings in NVRAM are retained at system boot. The configuration settings in NVRAM are cleared at next system boot.

  • Page 137: System Board Connectors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 138 Table 6-2. System Board Connectors Item Connector Description CONTROL_PANEL front panel INTRUSION SWITCH chassis intrusion switch connector USB3/USB4/USB5 USB connectors NIC1/USB1/USB2 NIC and USB connectors PWR_CONN power connector video connector SATA_D SATA drive SATA_C SATA drive serial connector SATA_B SATA drive SATA_A SATA drive PCIE_X4 (SLOT1)

  • Page 139: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 140 9 Close the system, reconnect the system to the electrical outlet, and turn on the system. 10 Assign a new system and/or setup password. To assign a new password using the System Setup program, see "Using the System Password" on page 39. Jumpers and Connectors...

  • Page 141: Getting Help

    NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
  • Page 142 Getting Help...

  • Page 143: Glossary

    Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature —...
  • Page 144 boot routine — A program that clears all memory, initializes devices, and loads the operating system when you start your system. Unless the operating system fails to respond, you can reboot (also called warm boot) your system by pressing <Ctrl><Alt><Del>. Otherwise, you must restart the system by pressing the reset button or by turning the system off and then back on.
  • Page 145 DNS — Domain Name System. A method of translating Internet domain names, such as www.dell.com, into IP addresses, such as 143.166.83.200. DRAM — Dynamic random-access memory. A system’s RAM is usually made up entirely of DRAM chips.
  • Page 146 expansion bus — Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals, such as NICs. expansion card — An add-in card, such as a NIC or SCSI adapter, that plugs into an expansion-card connector on the system board. An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral.
  • Page 147 headless system — A system or device that functions without having a keyboard, mouse, or monitor attached. Normally, headless systems are managed over a network using an Internet browser. host adapter — A host adapter implements communication between the system’s bus and the controller for a peripheral device.
  • Page 148 kHz — Kilohertz. KMM — Keyboard/monitor/mouse. KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used. LAN — Local area network. A LAN is usually confined to the same building or a few nearby buildings, with all equipment linked by wiring dedicated specifically to the LAN.
  • Page 149 memory — An area in your system that stores basic system data. A system can contain several different forms of memory, such as integrated memory (ROM and RAM) and add-in memory modules (DIMMs). MHz — Megahertz. mirroring — A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data.
  • Page 150 pixel — A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 480, is expressed as the number of pixels across by the number of pixels up and down. POST —...
  • Page 151 — An I/O port used most often to connect a modem to your system. You can usually identify a serial port on your system by its 9-pin connector. service tag — A bar code label on the system used to identify it when you call Dell for technical support.
  • Page 152 system diskette — See bootable diskette. system memory — See RAM. System Setup program — A BIOS-based program that allows you to configure your system’s hardware and customize the system’s operation by setting features such as password protection. Because the System Setup program is stored in NVRAM, any settings remain in effect until you change them again.
  • Page 153 video adapter — The logical circuitry that provides (in combination with the monitor) your system’s video capabilities. A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot. video driver — A program that allows graphics-mode application programs and operating systems to display at a chosen resolution with the desired number of colors.
  • Page 154 Glossary...

  • Page 155: Index

    90 serial port, 13 troubleshooting, 114 USB, 11, 13 video, 13 bezel installing, 97 Console Redirection screen, 36 removing, 96 contacting Dell, 141 replacing, 97 cooling fans bezel (front drive) installing, 87 insert, 50 removing, 84 removing, 49 replacing, 87...
  • Page 156 114 back-panel, 13 front-panel, 11 Dell contacting, 141 diagnostics advanced testing options, 133 hard drive testing options, 132 installing, 66 when to use, 132 removing, 64 DIMM troubleshooting, 124 sockets, 76 diskette drive installing, 54 removing, 52...
  • Page 157 hard drive, 66 error messages, 29 I/O panel, 99 system, 18 memory, 78 warning, 27 optical drive, 60 microprocessor power supply, 94 removing, 81 processor, 83 replacing, 83 system battery, 89 troubleshooting, 129 system board, 103 mouse tape drive, 60 troubleshooting, 107 Integrated Devices screen, 35 navigation keys...
  • Page 158 64 changing, 43 memory, 78 features, 38 optical drive, 57 working with, 42 power supply, 92 processor, 81 startup system battery, 90 accessing system features, 10 system board, 102 support tape drive, 57 contacting Dell, 141 replacing Index...
  • Page 159 system closing, 47 tape drive opening, 47 removing, 57 system battery troubleshooting, 123 removing, 90 tapedrive system board installing, 60 connectors, 137 telephone numbers, 141 installing, 103 troubleshooting jumpers, 135 CD/DVD drive, 122 removing, 102 cooling fans, 117 replacing, 103 damaged system, 114 system cooling diskette drive, 120...
  • Page 160 USB device connectors (back panel), 13 connectors (front panel), 11 troubleshooting, 110 video connector, 13 troubleshooting, 106 warning messages, 27 warranty, 9 wet system troubleshooting, 113 Index...

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