Related Manuals for Dell OptiPlex 3010 Mini-Tower
Summary of Contents for Dell OptiPlex 3010 Mini-Tower
- Page 1 Dell OptiPlex 3010 Mini-Tower Owner's Manual Regulatory Model: D12M Regulatory Type: D12M001...
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Page 2: Notes, Cautions, And Warnings
Blu-ray Disc Association (BDA) and licensed for use on discs and players. The Bluetooth word mark is a registered ® trademark and owned by the Bluetooth SIG, Inc. and any use of such mark by Dell Inc. is under license. Wi-Fi is a registered ® ®... -
Page 3: Table Of Contents
Contents Notes, Cautions, and Warnings....................2 1 Working on Your Computer.......................7 ........................7 Before Working Inside Your Computer ............................8 Turning Off Your Computer ........................8 After Working Inside Your Computer 2 Removing and Installing Components..................9 ..............................9 Removing the Cover ..............................9 Installing the Cover ............................10 Removing the Front Bezel ............................10... - Page 4 Address mark not found Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving ..........47 this problem, please note this checkpoint and contact Dell Technical Support....................47 Alert! Security override Jumper is installed..........................47 Attachment failed to respond ..........................47...
- Page 5 WARNING: Dell's Disk Monitoring System has detected that drive [0/1] on the [primary/secondary] EIDE controller is operating outside of normal specifications. It is advisable to immediately back up ..........52 your data and replace your hard drive by calling your support desk or Dell................................52 Write fault ..........................52...
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Page 7: Working On Your Computer
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. -
Page 8: Turning Off Your Computer
CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer. Connect any telephone or network cables to your computer. Connect your computer and all attached devices to their electrical outlets. Turn on your computer. If required, verify that the computer works correctly by running the Dell Diagnostics. -
Page 9: Removing And Installing Components
Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer. Removing the Cover Follow the procedures in Before Working Inside Your Computer. Pull up the cover-release-latch at the side of the computer. Lift the cover upward to a 45–degree angle and remove it from the computer. -
Page 10: Removing The Front Bezel
Removing the Front Bezel Follow the procedures in Before Working Inside Your Computer. Remove the cover. Pry the front bezel retention clips away from the chassis located at the side edge of front bezel. Rotate the bezel away from the computer to release the hooks on the opposite edge of the bezel from the chassis. Related Links Installing the Front Bezel Installing The Front Bezel... - Page 11 Pull the release lever away from the PCIe x16 card to release the securing tab from the dent in the card. Then, ease the card up and out of its connector and remove it from the computer. Lift the PCIe x1 expansion card (if any) up and out of its connector and remove it from the computer. Lift the PCI expansion card (if any) up and out of its connector and remove it from the computer.
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Page 12: Installing The Expansion Card
Related Links Installing the Expansion Card Installing The Expansion Card Insert the PCIe x4 card into the connector on the system board and press down to secure it in place. Insert the PCIe card (if any) into the connector on the system board and press down to secure it in place. Insert the PCIe x1 card (if any) into the connector on the system board and press down to secure it in place. -
Page 13: Installing The Optical Drive
Repeat steps 4 and 5 to remove the second optical drive (if available). Related Links Installing the Optical Drive Installing The Optical Drive Slide up the optical-drive latch and push the optical drive from the front towards the back of the computer. Connect the data cable and power cable to the optical drive. -
Page 14: Installing The Hard Drive
Flex the hard-drive bracket and then remove the hard drive from the bracket. Repeat the above steps for the second hard drive, if available. Related Links Installing the Hard Drive Installing The Hard Drive Flex the hard-drive bracket and then insert the hard drive into the bracket. Press both blue securing-bracket tabs inward and slide the hard-drive bracket into the bay in the chassis. -
Page 15: Installing The Memory
Lift the memory modules out of the connectors on the system board. Related Links Installing the Memory Installing the Memory Insert the memory modules into the connectors on the system board. Install the memory module in the order of A1 > B1 >... -
Page 16: Installing The Intrusion Switch
Slide the intrusion switch toward the chassis bottom and remove it from the system board. Related Links Installing the Intrusion Switch Installing the Intrusion Switch Insert the intrusion switch into the chassis rear and slide it toward the chassis top to secure it. Connect the intrusion switch-cable to the system board. -
Page 17: Installing The Speaker
Unthread the speaker cable from the chassis clip. Press down the speaker-securing tab and slide the speaker upwards to remove it. Related Links Installing the Internal Speaker Installing the Speaker Press the speaker-securing tab and slide the speaker downward to secure it. Thread the speaker cable into the chassis clip. -
Page 18: Removing The Heat Sink And Processor
Removing the Heat Sink and Processor Follow the procedures in Before Working Inside Your Computer. Remove the cover. Disconnect the heat sink assembly cable from the system board. Loosen the captive screws that secure the heat sink assembly to the system board. Lift the heat sink assembly upwards and remove it from the computer. -
Page 19: Installing The Heat Sink And Processor
Lift the processor cover. Lift the processor to remove it from the socket and place it in an antistatic package. Related Links Installing the Heat Sink and Processor Installing the Heat Sink and Processor Insert the processor into the processor socket. Ensure the processor is properly seated. Lower the processor cover. -
Page 20: Removing The Coin-Cell Battery
Removing the Heat Sink and Processor Removing The Coin-Cell Battery Follow the procedures in Before Working Inside Your Computer. Remove the cover. Press the release latch away from the coin-cell battery to allow the battery to pop-up from the socket. Lift the coin-cell battery out of the computer. - Page 21 Disconnect the power-switch cable from the system board. Unthread the power-switch cable from the chassis clips. Unthread the power-switch cable from the chassis clip. Pry the power-switch cable free. Slide the power-switch cable out through the front of the computer.
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Page 22: Installing The Power-Switch Cable
Related Links Installing the Power Switch Cable Installing the Power-Switch Cable Slide the power-switch cable in through the front of the computer. Secure the power-switch cable to the chassis. Thread the power-switch cable into the chassis clips. Connect the power-switch cable to the system board. Install the optical drive. -
Page 23: Installing The Front Thermal Sensor
Pry the thermal sensor away from the chassis front and remove. Related Links Installing the Front Thermal Sensor Installing the Front Thermal Sensor Secure the thermal sensor to the chassis front. Thread the thermal sensor cable into the chassis clips. Connect the thermal sensor cable to the system board. -
Page 24: Installing The System Fan
Pry and remove the system fan away from the four grommets securing it to the back of the computer. Installing the System Fan Place the system fan in the chassis. Pass the four grommets through the chassis and slide outward along the grooves to secure them in place. Connect the fan cable to the system board. - Page 25 Remove the screw that secures the Input/Output panel to the computer. Slide the Input/Output panel towards the left of the computer to release it. Remove the Input/Output panel by routing the cable through the front of the computer. Related Links Installing the Input/Output Panel...
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Page 26: Installing The Input/Output Panel
Installing the Input/Output Panel Insert the Input/Output panel into the slot on the chassis front. Slide the Input/Output panel towards the right of the computer to secure to the chassis. Tighten the single screw to secure the Input/Output panel to the chassis. Thread the Input/Output panel or the FlyWire cable into the chassis clip. - Page 27 Disconnect the 4-pin power cable from the system board. Remove the screws that secure the power supply to the back of the computer. Push in on the blue release tab beside the power supply, and slide the power supply towards the front of the computer.
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Page 28: Installing The Power Supply
Related Links Installing the Power Supply Installing the Power Supply Place the power supply in the chassis and slide towards the back of the computer to secure it. Tighten the screws securing the power supply to the back of the computer. Connect the 4-pin power cable to the system board. -
Page 29: Installing The System Board
Slide the system board towards the front of the computer. Carefully tilt the system board to 45 degrees, and then lift the system board out of the computer. Installing The System Board Align the system board to the port connectors on the back of the chassis and place the system board in the chassis. -
Page 31: System Setup
System Setup System Setup This computer offers you the following options: • Access System Setup by pressing <F2> • Bring up a one-time boot menu by pressing <F12> Press <F2> to enter System Setup and make changes to the user-definable settings. If you have trouble entering System Setup using this key, press <F2>... -
Page 32: Timing Key Sequences
Previous attempts at booting the system have failed at checkpoint ______. For help resolving this problem, please note this checkpoint and contact Dell Technical Support. -
Page 33: System Setup Options
Action Keystroke Exit BIOS <Esc> — Remain in Setup, Save/Exit, Discard/Exit Change a setting Left or right-arrow key Select field to change <Enter> Cancel modification <Esc> Reset defaults <Alt><F> or Load Defaults menu option System Setup Options NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear. General System Information Displays the following information:... - Page 34 System Configuration • Disabled • Auto • COM1 • COM2 • COM3 • COM4 NOTE: The operating system may allocate resources even though the setting is disabled. SATA Operation Allows you to configure the operating mode of the integrated hard drive controller. •...
- Page 35 Security Password Bypass This option lets you bypass the System (Boot) Password and the internal HDD password prompts during a system restart. • Disabled — Always prompt for the system and internal HDD password when they are set. This option is disabled by default. •...
- Page 36 Performance Multi Core Support This field specifies whether the process will have one or all cores enabled. This option is enabled by default. Intel SpeedStep Allows you to enable or disable the Intel SpeedStep mode of the processor. This option is disabled by default.
- Page 37 POST Behavior Numlock LED Allows you to enable or disable the Numlock feature when your computer starts. This option is enabled by default. Keyboard Errors Allows you to enable or disable the keyboard error reporting when the computer starts. This option is enabled by default. POST Hotkeys Allows you to specify the function keys to display on the screen when the computer starts.
- Page 38 Image Server NOTE: This field is only relevant when the "Integrated NIC" control in the "System Configuration" group is set to "Enabled with ImageServer" and when "Lookup Method" is set to "Static IP". ImageServer Port Specifies the primary IP port of the ImageServer with which the client communicates. The default IP port is 06910.
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Page 39: Troubleshooting
Troubleshooting Diagnostic LEDs NOTE: The diagnostic LEDs only serve as an indicator of the progress through the Power-on Self-Test (POST) process. These LEDs do not indicate the problem that caused the POST routine to stop. The diagnostic LEDs are located on the front of the chassis next to the power button. These diagnostic LEDs are only active and visible during the POST process. - Page 40 Power Button Problem Description A possible system board failure has occurred. Troubleshooting Steps Unplug the computer. Allow one minute for the power to drain. Plug the computer into a working electrical outlet and press the power button. Power Button Problem Description A possible system board, power supply, or peripheral failure has occurred. Troubleshooting •...
- Page 41 Troubleshooting Steps The computer hardware is operating normally but the BIOS may be corrupt or missing. Power Button Problem Description A possible system board failure has occurred. Troubleshooting Steps Remove all peripheral cards from the PCI and PCI-E slots and re-start the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one.
- Page 42 Power Button Problem Description A possible coin cell battery failure has occurred. Troubleshooting Steps Remove the coin cell battery for one minute, reinstall the battery, and restart. Power Button Problem Description A possible processor failure has occurred. Troubleshooting Steps Re-seat the processor. Power Button Problem Description Memory modules are detected, but a memory failure has occurred.
- Page 43 Troubleshooting Steps Re-install all USB devices and check all cable connections. Power Button Problem Description No memory modules are detected. Troubleshooting Steps • If two or more memory modules are installed, remove the modules, then reinstall one module and restart the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error.
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Page 44: Beep Codes
Power Button Problem Description A possible system board resource and/or hardware failure has occurred. Troubleshooting Steps • Clear CMOS. • Disconnect all internal and external peripherals, and restart the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one. •... - Page 45 Code 1-2-2 Cause DMA initialization failure Code 1-2-3 Cause DMA page register read/write failure Code 1-3-1 through 2-4-4 Cause DIMMs not being properly identified or used Code 3-1-1 Cause Slave DMA register failure Code 3-1-2 Cause Master DMA register failure Code 3-1-3 Cause...
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Page 46: Error Messages
Code 4–2–1 Cause No time tick Code 4–2–2 Cause Shutdown failure Code 4–2–3 Cause Gate A20 failure Code 4–2–4 Cause Unexpected interrupt in protected mode Code 4–3–1 Cause Memory failure above address 0FFFFh Code 4–3–3 Cause Timer-chip counter 2 failure Code 4–3–4 Cause... -
Page 47: Alert! Previous Attempts At Booting This System Have Failed At Checkpoint [Nnnn]. For Help In Resolving This Problem, Please Note This Checkpoint And Contact Dell Technical Support
Dell Technical Support. Description The computer failed to complete the boot routine three consecutive times for the same error. Contact Dell and report the checkpoint code (nnnn) to the support technician Alert! Security override Jumper is installed. -
Page 48: Diskette Drive 0 Seek Failure
Diskette drive 0 seek failure Description A cable may be loose or the computer configuration information may not match the hardware configuration. Diskette read failure Description The floppy disk may be defective or a cable may be loose. If the drive access light turns on, try a different disk. -
Page 49: Invalid Configuration Information-Please Run Setup Program
Invalid configuration information-please run SETUP program Description The computer configuration information does not match the hardware configuration. Invalid Memory configuration, please populate DIMM1 Description DIMM1 slot does not recognize a memory module. The module should be re-seated or installed. Keyboard failure Description A cable or connector may be loose, or the keyboard or keyboard/mouse controller may be faulty. -
Page 50: Memory Write/Read Failure At Address, Read Value Expecting Value
Memory write/read failure at address, read value expecting value Description A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. Memory size in CMOS invalid Description The amount of memory recorded in the computer configuration information does not match the memory installed in the computer. -
Page 51: Read Fault
Read fault Description The operating system cannot read from the floppy or hard drive, the computer could not find a particular sector on the disk, or the requested sector is defective. Requested sector not found Description The operating system cannot read from the floppy or hard drive, the computer could not find a particular sector on the disk, or the requested sector is defective. -
Page 52: Unexpected Interrupt In Protected Mode
Description The keyboard controller may be malfunctioning or a memory module may be loose. WARNING: Dell's Disk Monitoring System has detected that drive [0/1] on the [primary/ secondary] EIDE controller is operating outside of normal specifications. It is advisable to immediately back up your data and replace your hard drive by calling your support desk or Dell. -
Page 53: Specifications
Specifications Specification NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start (or Start in Windows XP) Help and Support, and then select the option to view information about your computer. System Information System Chipset Intel H61 Express Chipset DMA Channels... - Page 54 Video Video memory: Integrated up to 1.7 GB shared video memory (Microsoft Windows Vista and Windows 7) Discrete up to 1 GB Audio Integrated integrated Conexant CX20641 HD-audio codec Network Integrated integrated Realtek RTL8111E Ethernet capable of 10/100/1000 Mb/s communication Expansion Bus Bus Type PCI Express 2.0, SATA 2.0, and, USB 2.0...
- Page 55 Drives Mini-Tower Desktop Small Form Factor External Connectors Audio: Back Panel Mini-Tower/Desktop three connectors once each for line-out, line- in, and microphone Small Form Factor two connectors for line-out and line-in/ microphone Front Panel two connectors for microphone and headphone Network Adapter one RJ45 connector USB 2.0...
- Page 56 Four lights located on the front panel of the computer. For more information on the diagnostic lights, see the Service Manual at support.dell.com/manuals. Back of the computer: Power supply diagnostic light Green light — The power supply is turned on and is functional.
- Page 57 Controls and Lights NOTE: You can test the health of the power system by pressing the test button. When the system power supply voltage is within specification, the self-test LED lights up. If the LED does not light up, the power supply may be defective.
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Page 59: Contacting Dell
Visit support.dell.com. Select your support category. If you are not a U.S. customer, select your country code at the bottom of the support.dell.com page, or select All to see more choices. Select the appropriate service or support link based on your need.