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Lenovo ThinkPad T550 User Manual
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Lenovo ThinkPad T550 User Manual

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See also: Hardware Maintenance Manual , Setup Manual

User Guide

ThinkPad T550 and W550s

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Summary of Contents for Lenovo ThinkPad T550

  • Page 1: User Guide

    User Guide ThinkPad T550 and W550s...
  • Page 2 • Regulatory Notice • “Important safety information” on page vi • Appendix E “Notices” on page 165 The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/UserManuals Second Edition (January 2015) ©...

  • Page 3: Table Of Contents

    8.1 operating system ..Travel tips ....An introduction to Lenovo programs ..Travel accessories ...
  • Page 4 Lenovo Support Web site..Memory module problems ..Calling Lenovo ... . . Networking problems ..
  • Page 5 India RoHS ....Lenovo product service information for Turkish RoHS ....
  • Page 6 User Guide...

  • Page 7: Read This First

    © Copyright Lenovo 2015...

  • Page 8: Important Safety Information

    The information in this document does not alter the terms of your purchase agreement ® or the Lenovo Limited Warranty. For more information, see “Warranty Information” in the Safety, Warranty, and Setup Guide that comes with your computer.

  • Page 9: Conditions That Require Immediate Action

    Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement.

  • Page 10: Power Cords And Power Adapters

    Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety. CAUTION: Hazardous moving parts. Keep fingers and other body parts away. CAUTION: Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.

  • Page 11: Extension Cords And Related Devices

    Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. © Copyright Lenovo 2015...

  • Page 12: External Devices

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

  • Page 13: Notice For Built-In Rechargeable Battery

    Lenovo-authorized repair facility or technician. Only recharge the battery strictly according to instructions included in the product documentation. The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations. Notice for non-rechargeable coin-cell battery DANGER If the coin-cell battery is incorrectly replaced, there is danger of an explosion.

  • Page 14: Electrical Current Safety Information

    • When the ac power adapter is connected to an electrical outlet and your computer, it generates heat. Do not place the adapter in contact with any part of your body while using it. Never use the ac power adapter to warm your body. Extended contact with your body, even through clothing, may cause a skin burn.

  • Page 15: Liquid Crystal Display (Lcd) Notice

    50332-2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1.
  • Page 16 Polyvinyl Chloride (PVC) cable and cord notice Many personal computer products and accessories contain cords, cables or wires, such as power cords or cords to connect the accessory to a personal computer. If this product has such a cord, cable or wire, then the following warning applies: WARNING: Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead, a chemical known to the State of California to cause cancer, and birth defects or...

  • Page 17: Chapter 1. Product Overview

    “Specifications” on page 13 • “Operating environment” on page 13 • “Lenovo programs” on page 14 Locating computer controls, connectors, and indicators This section introduces the computer hardware features to give you the basic information to start using the computer.
  • Page 18 TrackPoint buttons TrackPoint pointing stick The keyboard contains the Lenovo unique ThinkPad pointing device. Pointing, selecting, and dragging are all part of a single process that you can perform without moving your fingers from a typing position. For more information, see “ThinkPad pointing device” on page 26.

  • Page 19: Right-Side View

    • For Windows 8.1: 1. Press the Windows key to go to the Start screen. 2. Click Lenovo Settings ➙ Power. 3. In the Enable Always On USB area, slide the control to the right to enable the Always On USB connector.
  • Page 20 Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature.

  • Page 21: Left-Side View

    Left-side view Note: Your computer might look different from the following illustration. Figure 3. Left-side view Power connector USB 3.0 connector VGA connector Audio connector Media-card-reader slot Ethernet connector Smart-card-reader slot (available on some models) Power connector Connect the ac power adapter to the power connector to provide ac power to the computer and charge the battery.
  • Page 22 If you are using a headset with a function switch, do not press this switch while using the headset. If you press the switch, the headset microphone is disabled, and the integrated microphones on the computer is enabled instead. Note: The audio connector does not support a conventional microphone. For more information, see “Using audio features”...

  • Page 23: Bottom View

    Bottom view Note: Your computer might look different from the following illustration. Figure 4. Bottom view Removable battery Docking station connector Keyboard drainage holes Speakers Emergency-reset hole Removable battery Use the computer with battery power whenever ac power is unavailable. Docking station connector Connect the computer to a supported docking station to extend the computer capabilities when you are at the office or at home.

  • Page 24: Status Indicators

    Status indicators The status indicators show the status of your computer. Note: Your computer might look different from the following illustrations. Fn Lock indicator The Fn Lock indicator shows the status of Fn Lock function. For more information, see “Special keys” on page 23.

  • Page 25: Locating Important Product Information

    • Genuine Microsoft label Machine type and model The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service.

  • Page 26: Certificate Of Authenticity

    Lenovo. Note: Do not remove or replace a preinstalled wireless module by yourself. For replacement, you must contact Lenovo service first. Lenovo is not responsible for any damage caused by unauthorized replacement. • For a user-installable wireless WAN module, this label directs you to consult this user guide for the actual FCC ID and IC certification number.

  • Page 27: Genuine Microsoft Label

    • All computer models that are licensed to use the Windows 8.1 Pro operating system The version of the operating system is printed on the label. Lenovo computers that are licensed for use with the Windows 8.1 operating system are shipped with the Windows 8.1 license key digitally encoded into the computer hardware.
  • Page 28 Microprocessor To view the system properties of your computer, do the following: • For Windows 7: Click Start and right-click Computer. Then click Properties. • For Windows 8.1: From the desktop, move the cursor to the top-right or bottom-right corner of the screen to bring up the charms.

  • Page 29: Specifications

    Wireless features • Global navigation satellite system (GNSS) receiver (available on some models) • Bluetooth • Wireless LAN • Wireless WAN (available on some models) Security features • Security-lock slot • Fingerprint reader (available on some models) Specifications This section lists the physical specifications for your computer. Size •...

  • Page 30: Lenovo Programs

    Control Panel. The icon name displayed in the search result or Control Panel might be different from the program name. You can find the program by its program name or icon name as shown in the Lenovo programs available on the Windows 7 operating system table.

  • Page 31: Accessing Lenovo Programs On The Windows 8.1 Operating System

    You can access Lenovo programs on the Windows 8.1 operating system from the Start screen or the Apps screen. Press the Windows key to go to the Start screen. Click a Lenovo program to launch it. If you cannot find the program you need, click the arrow icon to go to the Apps screen.
  • Page 32 You also can read hints and tips, explore Lenovo forums, and stay up-to-date on technology news with articles and blogs from trusted sources. This app is filled with exclusive Lenovo content to help you learn about your new system. • Lenovo Settings (Windows 8.1)
  • Page 33 • Lenovo Microphone Mute (Windows 7 and Windows 8.1) The Lenovo Microphone Mute program enables you to set which recording devices will be controlled by the microphone-mute key on your computer. By pressing the microphone-mute key, you can mute or unmute the recording devices that you have selected in the Lenovo Microphone Mute program.
  • Page 34 User Guide...

  • Page 35: Chapter 2. Using Your Computer

    “Using a flash media card or a smart card” on page 40 Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you if there is a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.
  • Page 36 How to turn off my computer? • For Windows 7: Open the Start menu, then click Shut down. • For Windows 8.1: Do one of the following: – Go to the Start screen by pressing the Windows key, click the power icon in the top-right corner of the screen, then click Shut down.

  • Page 37: Using The Multi-Touch Screen

    3. On the Navigation tab, locate the Start screen section, and then do one of the following: – To set desktop as your default startup screen, select When I sign in or close all apps on a screen, go to the desktop instead of Start. –...
  • Page 38 Touch gesture (touch models Description only) Touch: Move two fingers closer together. Mouse action: Press the Ctrl key while scrolling the mouse wheel backward. Function: Zoom out. Supported operating systems: Windows 7 and Windows 8.1 Touch: Move two fingers farther apart. Mouse action: Press the Ctrl key while scrolling the mouse wheel forward.

  • Page 39: Special Keys

    Touch gesture (touch models Description only) Touch: Swipe up to the top edge. Mouse action: Click the downward arrow ( ) located near the bottom-left corner of the Start screen. Function: View all apps on the Start screen. Supported operating system: Windows 8.1 Touch: Swipe in from the top or bottom edge of the Start screen, tap Customize, and then tap the desired icon.
  • Page 40 Note: Your computer might look different from the following illustration. Additional shortcut keys Your computer might have four additional shortcut keys: • : Launches calculator. • : Locks operating system. • : Opens the default browser. • : Opens Computer. Note: Depending on your computer model, the shortcut keys might not be available.
  • Page 41 Note: Alternatively, you also can disable or enable the Fn lock function in the Keyboard Properties window. See “Personalized keyboard ” on page 57. • : Mutes or unmutes the speakers. When the speakers are muted, the speaker-mute indicator turns If you mute the sound and turn off your computer, the sound will remain muted when you turn on your computer again.

  • Page 42: Thinkpad Pointing Device

    ThinkPad pointing device The ThinkPad pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling. With the ThinkPad pointing device, you also can perform a variety of touch gestures, such as rotating and zooming in or out. The ThinkPad pointing device consists of the following two devices: TrackPoint pointing device Trackpad...

  • Page 43: Trackpad

    The TrackPoint pointing device consists of the following four components: Pointing stick Left-click button (primary-click button) Right-click button (secondary-click button) Scroll bar To use the TrackPoint pointing device, refer to the following instructions: Note: Place your hands in the typing position and use your index finger or middle finger to apply pressure to the pointing-stick nonslip cap.

  • Page 44: Trackpad Touch Gestures

    The trackpad can be divided into two zones by its function: Left-click zone (Primary-click zone) Right-click zone (Secondary-click zone) To use the trackpad, refer to the following instructions: • Point Slide one finger across the surface of the trackpad to move the pointer accordingly. •...
  • Page 45 Two-finger tap Tap anywhere on the trackpad Tap anywhere on the trackpad with with one finger to select or open two fingers to display a shortcut an item. menu. Two-finger scroll Two-finger rotate Put two fingers on the trackpad Put two fingers on the trackpad and move them in the vertical or and rotate them clockwise or horizontal direction.

  • Page 46: Customizing The Thinkpad Pointing Device

    Customizing the ThinkPad pointing device You can customize the ThinkPad pointing device so you can use it more comfortably and efficiently. For example, you can choose to enable the TrackPoint pointing device, the trackpad, or both. You also can disable or enable the touch gestures. To customize the ThinkPad pointing device, do the following: 1.

  • Page 47: Using The Battery

    To check for detailed battery status information, do the following: • For Windows 7: Start the Power Manager program and click the Battery tab. • For Windows 8.1: Start the Lenovo Settings program and click Power. Chapter 2 Using your computer...
  • Page 48 • Always use power management features such as power-saving modes. Handling the battery This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems.
  • Page 49 Note: If an unauthorized battery is installed, the following message is displayed: “The battery installed is not supported by this system and will not charge. Please replace the battery with the correct Lenovo battery for this system.” DANGER Do not attempt to disassemble or modify the battery pack.

  • Page 50: Managing Your Power Plan

    2. Click More power options ➙ Change plan settings. 3. Follow the instructions on the screen. You also can use Lenovo programs for advanced power settings: • For Windows 7: Use the Power Manager program. • For Windows 8.1: Use the Lenovo Settings program.

  • Page 51: Connecting To The Network

    If you put your computer into hibernation mode with the wake-up function disabled, the computer does not consume any power. The wake-up function is disabled by default. If you put your computer into hibernation mode with the wake-up function enabled, the computer consumes a small amount of power. To enable the wake-up function, do the following: 1.
  • Page 52 If you want the computer automatically connects to an available network when the location changes, use the following software to manage multiple network profiles: • For Windows 7: Use the Access Connections program. For more information, see “Accessing Lenovo programs on the Windows 7 operating system” on page 14.
  • Page 53 Using the wireless WAN connection Wireless wide area network (WAN), which uses cellular networks for data transmission, enables you to establish wireless connections over remote public or private networks. These connections can be maintained over a large geographical area by use of multiple antenna sites or satellite systems maintained by wireless service providers.

  • Page 54: Using An External Display

    Note: To use a wireless display, ensure that both your computer and the external display support the Wi-Di or Miracast feature. – For Windows 7 Open the Lenovo QuickDisplay program and follow the instructions on the screen. For how to access the Lenovo QuickDisplay program, see “Lenovo programs” on page 14. – For Windows 8.1 1.

  • Page 55: Choosing A Display Mode

    Choosing a display mode You can display your desktop and apps on the computer display, the external display, or both. To choose how to display the video output, press the display-mode switching key and then select a display mode you prefer. There are four display modes: •...

  • Page 56: Using The Camera

    – Configure the camera settings directly from the program that is using the camera. For more information, see the help information system of the program. – Click Lenovo Settings from the Start screen. Then click Camera. Follow the instructions on the screen to configure the camera settings as desired.
  • Page 57 Some models might also have a smart-card-reader slot. Smart cards can be used for authentication, data storage, and application processing. Smart cards also might provide strong security authentication for single sign-on (SSO) within large organizations. Attention: • While transferring data to or from a flash media card, or a smart card, do not put your computer into sleep or hibernation mode before the data transfer is completed;...
  • Page 58 • Do not remove a card while the computer is in sleep mode or hibernation mode. Otherwise, the system might not respond when you try to resume operation. To remove a card, do the following: 1. Click the triangular icon in the Windows notification area to show hidden icons. Then, right-click the Safely Remove Hardware and Eject Media icon.

  • Page 59: Chapter 3. Enhancing Your Computer

    You can shop at Lenovo 24 hours a day, 7 days a week directly over the World Wide Web. All you need is an Internet connection and a credit card.
  • Page 60 ThinkPad Basic Dock Front view Power button: Press the power button to turn on or turn off the computer. Eject button: Press the eject button to release the computer from the docking station. Sliding adjuster: Use the sliding adjuster as a guide to align the docking station connector on your computer when you attach the docking station.
  • Page 61 Ethernet connector: Used to connect the docking station to an Ethernet LAN. Note: If you need to use an Ethernet connector or an external monitor connector when your computer is attached to a docking station, use the Ethernet connector or the external monitor connector on the docking station, instead of the one on the computer.
  • Page 62 Rear view Always On USB connector: Used to connect devices that are compatible with USB 2.0 or charge some mobile digital devices and smartphones when your computer is in sleep or hibernation mode. USB 2.0 connectors: Used to connect devices that are compatible with USB 2.0. USB 3.0 connectors: Used to connect devices that are compatible with USB 3.0.
  • Page 63 Audio connector: Used to connect headphones or a headset that has a 3.5-mm (0.14-inch) 4-pole plug to the audio connector to listen to the sound from the computer. Security-lock slot: To protect your docking station from theft, you can use a security cable lock, such as a Kensington-style cable lock, that fits this security-lock slot to lock your docking station to a desk, table, or other non-permanent fixture.
  • Page 64 Rear view Always On USB connector: Used to connect devices that are compatible with USB 2.0 or charge some mobile digital devices and smartphones when your computer is in sleep or hibernation mode. USB 2.0 connectors: Used to connect devices that are compatible with USB 2.0. USB 3.0 connectors: Used to connect devices that are compatible with USB 3.0.

  • Page 65: Attaching A Thinkpad Docking Station

    VGA connector: Used to connect the computer to a VGA-compatible video device, such as a VGA monitor. Audio connector: Used to connect headphones or a headset that has a 3.5-mm (0.14-inch) 4-pole plug to the audio connector to listen to the sound from the computer. Security-lock slot: To protect your docking station from theft, you can use a security cable lock, such as a Kensington-style cable lock, that fits this security-lock slot to lock your docking station to a desk, table, or other non-permanent fixture.

  • Page 66: Detaching A Thinkpad Docking Station

    4. Check the docking status indicator. If the docking status indicator is not turned on, it indicates that your computer is not correctly attached to the docking station. Check the ac power adapter of the docking station, or disconnect and reattach the ac power adapter. Note: If you attach your computer to a docking station, but not connect the ac power adapter of the docking station to the ac power connector, your computer will enter battery mode.
  • Page 67 – ThinkPad Pro Dock – ThinkPad Ultra Dock • For the ThinkPad Ultra Dock, a maximum of three displays (including your computer display) can work at the same time. As a result, if you connect three external displays to the ThinkPad Ultra Dock, the display connected to the VGA connector will not work when your computer display is on.

  • Page 68: Security Features

    Security features The system lock key has two positions as shown in the drawing. The security feature is different when the key is in different positions: • When the key is in position 1, the eject button of the docking station is locked, and you cannot remove your computer.

  • Page 69: Chapter 4. You And Your Computer

    The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits. Lenovo is committed to providing the latest information and technology to our customers with disabilities. Refer to the accessibility information that outlines our efforts in this area. See “Accessibility information”...

  • Page 70: Comfort

    Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs. You can find some of these options at http://www.lenovo.com/essentials. Explore your options for docking solutions and external products that provide the adjustability and features that you want.
  • Page 71 operating system. To use the Ease of Access Center, open Control Panel and click Ease of Access ➙ Ease of Access Center. The following information provides ways to help users who have hearing, vision, and mobility limitations get the most out of their computer experience. On-screen notification On-screen notification helps hearing-impaired people be aware of the status of their computer.
  • Page 72 Using only your voice, you can start programs, open menus, click buttons and other objects on the screen, dictate text into documents, and write and send e-mails. Everything you do with the keyboard and mouse can be done with only your voice. To open Speech Recognition, do the following: •...
  • Page 73 – Zoom out: Move two fingers closer together on the touch screen to reduce the size of text, pictures, maps, or other objects. Screen resolution You can make your documents easier to read by adjusting the screen resolution of your computer. To adjust the screen resolution, right click anywhere on the desktop, click Screen resolution, and then adjust the settings as you prefer.

  • Page 74: Traveling With Your Computer

    1. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats. Lenovo electronic documentation, such as properly tagged PDF files or HyperText Markup Language (HTML) files, is developed to ensure that visually impaired users can read the documentation through a screen reader. Each image in the documentation also includes adequate alternative text to explain the image so that visually impaired users can understand the image when they use a screen reader.
  • Page 75 • External storage device If you are traveling to another country, you might want to consider an ac power adapter for the country to which you are traveling. To purchase travel accessories, go to http://www.lenovo.com/accessories. Chapter 4 You and your computer...
  • Page 76 User Guide...

  • Page 77: Chapter 5. Security

    1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Security ➙ Password ➙ Power-on Password by using the directional keys. 3. Depending on your need, do one of the following: © Copyright Lenovo 2015...

  • Page 78: Supervisor Password

    Note: You might want to record your password and store it in a safe place. Otherwise, if you forget the password, you have to take your computer to a Lenovo reseller or a marketing representative to have the password canceled.

  • Page 79: Hard Disk Passwords

    ThinkPad Setup program, you will be prompted to type your supervisor password to proceed. If you forget your supervisor password, Lenovo cannot reset your password. You must take your computer to a Lenovo reseller or a Lenovo marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.
  • Page 80 The master hard disk password also requires a user hard disk password. The master hard disk password is usually set and used by a system administrator. It enables the administrator to access any storage drive in a system like a master key. The administrator sets the master password; then assign a user password for each computer in the network.

  • Page 81: Hard Disk Security

    Lenovo cannot reset your passwords or recover data from the storage drive. You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 82: Setting The Security Chip

    • If a Disk Encryption hard disk drive, Encryption solid-state drive, or Encryption hybrid drive is installed in your computer, be sure to protect the contents of your computer memory from unauthorized access ® by use of drive encryption software, such as Microsoft Windows BitLocker Drive Encryption, which is supported in the Ultimate and Enterprise editions of the Windows 7 operating system and Professional and Enterprise editions of the Windows 8.1 operating system.

  • Page 83: Using The Fingerprint Reader

    To set the security chip, you have to start Client Security Solution, and follow the instructions on the screen. Note: If Client Security Solution is not preinstalled on your computer, download and install it from http://www.lenovo.com/support. Then follow the instructions on the screen. Tips on using the security chip •...
  • Page 84 4. Click Finish. Your fingerprint is enrolled successfully. Note: It is recommended that you enroll more than one fingerprint in case of any injuries to your fingers. Swiping your finger over the fingerprint reader To swipe your finger over the reader, do the following: Note: Your computer might look different from the following illustrations.
  • Page 85 Lenovo authorized servicer or a marketing representative to have the password canceled. If you forget your hard disk password, Lenovo cannot reset your password or recover data from the storage drive. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the drive replaced.

  • Page 86: Notice On Deleting Data From Your Storage Drive

    • Password Authentication: Enables or disables the password authentication. Note: This item is displayed only if High security mode is enabled. • Reset Fingerprint Data: Select this item to erase all of the fingerprint data stored in either the internal or external fingerprint reader.

  • Page 87: Using Firewalls

    • Use the recovery program provided by Lenovo to bring the storage drive back to the factory default settings. These operations, however, only change the file location of the data; they do not delete the data itself. In other words, the data retrieval processing is disabled under an operating system such as Windows. The data is still there, even though it seems to be lost.
  • Page 88 User Guide...

  • Page 89: Chapter 6. Advanced Configuration

    For more information, go to the Microsoft Knowledge Base home page at: http://support.microsoft.com/ 10. Install the registry patches, for example the Enabling Wake on LAN from Standby for ENERGY STAR patch. To download and install the registry patches, go to the Lenovo Support Web site at: http://www.lenovo.com/support © Copyright Lenovo 2015...

  • Page 90: Installing The Windows 8.1 Operating System

    Type the number of the fix module in the search field, then click Search. 7. Install the registry patches, for example the Enabling Wake on LAN from Standby for ENERGY STAR patch. To download and install the registry patches, go to the Lenovo Support Web site at: http://www.lenovo.com/support 8.

  • Page 91: Installing Device Drivers

    USB 3.0 driver. To download the latest device drivers, do the following: 1. Go to http://www.lenovo.com/ThinkPadDrivers. 2. Select your product name to view all the device drivers for your computer. 3. Select the device drivers you that you need, and follow the instructions on the screen.

  • Page 92: Main Menu

    5. When you complete the configuration, press the F10 key to save and exit. You also can select the Restart tab in the ThinkPad Setup menu, and restart your computer with one of the provided options. Note: You can press the F9 key to restore to the default settings. Main menu When you enter the ThinkPad Setup program, the Main menu is displayed with the following information: •...
  • Page 93 Table 3. Config menu items (continued) Menu item Submenu item Value Comments enabled with any power sources. Notes: • The magic packet type Wake on LAN requires ac power. • The Wake on LAN function does not work when a hard disk password is set.
  • Page 94 Table 3. Config menu items (continued) Menu item Submenu item Value Comments USB 3.0 Mode • Disabled Set the USB 3.0 controller mode for the ports shared • Enabled between USB 2.0 and USB • Auto 3.0 controllers. If you select Auto, it enables you to connect and route appropriate USB 3.0 or USB 2.0 connectors.
  • Page 95 Table 3. Config menu items (continued) Menu item Submenu item Value Comments Display Boot Display Device • ThinkPad LCD Select the display device that is to be activated at • Analog (VGA) boot time. This selection • Digital on ThinkPad is effective for boot time, password prompt, and •...
  • Page 96 Table 3. Config menu items (continued) Menu item Submenu item Value Comments • Maximize Performance Balanced: Balance • Balanced sound, temperature, and performance. Note: Each scheme affects fan sound, temperature, and performance. CPU Power Management • Disabled Enable or disable the power-saving feature that •...
  • Page 97 Table 3. Config menu items (continued) Menu item Submenu item Value Comments Note: The battery will be automatically re-enabled when the ac power adapter is reconnected to the system. Beep and Alarm Password Beep • Disabled Enable this option to have a beep sound when the •...

  • Page 98: Date And Time Menu

    Table 3. Config menu items (continued) Menu item Submenu item Value Comments Console Type • PC ANSI Select the console type for AMT. • VT100+ • PC-ANSI Note: This console type should match the Intel AMT • VT-UTF8 remote console. Date and Time menu To change the date or time of your computer, select the Date/Time tab from the ThinkPad Setup menu.
  • Page 99 Table 4. Security menu items (continued) Menu item Submenu item Value Comments Password at Boot • Disabled If the Security password is set, this option is Device List used to specify whether the Security password • Enabled must be entered to display the F12 boot device list.
  • Page 100 Table 4. Security menu items (continued) Menu item Submenu item Value Comments Security Chip Security Chip • Discrete TPM If you select Discrete TPM, you can use a Selection discrete TPM chip with TPM 1.2 mode. If you • Intel PTT select Intel PTT, you can use Intel Platform Trusted technology (PTT) with TPM 2.0 mode.
  • Page 101 Table 4. Security menu items (continued) Menu item Submenu item Value Comments • This item is displayed only if you have selected Active or Enabled for the Security Chip option. • This is set to disabled when Intel PTT is enabled.

  • Page 102: Startup Menu

    Table 4. Security menu items (continued) Menu item Submenu item Value Comments Integrated Camera • Disabled If you select Enabled, you can use the integrated camera. • Enabled Microphone • Disabled If you select Enabled, you can use the microphones (internal, external, or line-in). •...
  • Page 103 Attention: • After you change the startup sequence, ensure that you select a correct device during a copy, a save, or a format operation. Otherwise your data might be erased or overwritten. • If you are using the BitLocker drive encryption, do not change the startup sequence. BitLocker drive encryption locks the computer from starting once detects the change of startup sequence.

  • Page 104: Restart Menu

    Windows environment. When you install a new program, a device driver, or hardware, you might be informed to update the UEFI BIOS. For instructions on how to update the UEFI BIOS, go to: http://www.lenovo.com/ThinkPadDrivers Using system management This topic is primarily intended for the network administrators.

  • Page 105: Setting Management Features

    Your computer is designed for manageability, so that you can redirect more resources to better meet your business objectives. This manageability, known as total cost of ownership (TCO), enables you to remotely operate client computers in the same way as you operate your own computer, such as turning on a client computer, formatting a storage drive, and installing a program.
  • Page 106 Enabling or disabling the Wake on LAN feature When the Wake on LAN feature is enabled and the computer is connected to a LAN, the network administrator can start the computer remotely from a management console, using a remote network-management program. To enable or disable the Wake on LAN feature, do the following: 1.

  • Page 107: Chapter 7. Preventing Problems

    • Profile your machine at http://www.lenovo.com/support to keep up to date with current drivers and revisions. • Keep up to date for device drivers on other non-Lenovo hardware. You might want to read the device driver information release notes prior to updating for compatibility or known issues.

  • Page 108: Making Sure Device Drivers Are Current

    This might eliminate the driver as the potential cause of a problem. Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Support Web site by doing the following: 1. Go to http://www.lenovo.com/ThinkPadDrivers.

  • Page 109: Taking Care Of Your Computer

    For more information about how to use the System Update program, refer to the help information system of the program. Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it.

  • Page 110: Cleaning The Cover Of Your Computer

    Taking care when setting passwords • Remember your passwords. If you forget a supervisor or hard disk password, Lenovo will not reset it, and you might have to replace your system board or storage drive. Taking care of the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly: •...
  • Page 111 Cleaning your computer keyboard To clean the computer keyboard, do the following: 1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. Note: Avoid spraying cleaner directly onto the keyboard. 2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth might hook onto an adjacent key and possibly damage it.
  • Page 112 User Guide...

  • Page 113: Chapter 8. Troubleshooting Computer Problems

    If your computer is installed with the Windows 7 operating system, when you are setting up your computer, the Lenovo Solution Center program prompts you to create recovery media. You can use the recovery media to restore the storage drive to the factory default state. For more information, see “Performing backup and recovery operations”...

  • Page 114: Spills On The Keyboard

    a straightened paper clip into the emergency-reset hole to reset the computer. After the computer is turned off, reconnect the ac power adapter and reinstall the removable battery, then restart the computer by pressing the power button. If the computer does not turn on, continue with step 2. 2.
  • Page 115 Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup to check security settings, Press F10 and then press Enter to restart the system. If you still have a problem, have the computer serviced. •...

  • Page 116: Beep Errors

    Firmware Interface Specification. If the user selects “No”, all data is kept, but the operating system or applications will not be able to create, modify, or delete data in the storage. If this error happens at a service center, Lenovo authorized service personnel will clean up the non-volatile system UEFI variable storage using the above solution.

  • Page 117: Networking Problems

    If your memory module is not operating properly, check the following items: 1. Verify that the memory module is installed and seated correctly in your computer. It might be necessary to remove all added memory modules to test the computer with only the factory-installed memory modules, and then reinstall the memory module one at a time to ensure a proper connection.

  • Page 118: A Wireless Lan Problem

    • Problem: The Wake on LAN feature is not working. Solution: – Make sure that Wake on LAN is enabled in ThinkPad Setup. – If it is, check with your LAN administrator for the necessary settings. • Problem: If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps. Instead, it connects at 100 Mbps.

  • Page 119: Problems With The Keyboard And Other Pointing Devices

    • Problem: PIM items sent from the Windows 7 operating systems cannot be received correctly into the address book of any other Bluetooth-enabled device. Solution: The Windows 7 operating system sends PIM items in XML format, but most Bluetooth-enabled devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file through Bluetooth, a PIM item sent from the Windows 7 might be saved as a file with the extension .contact.

  • Page 120: Computer Screen Problems

    Computer screen problems • Problem: My screen keeps blanking when I do not want it to. Solution: If your computer is preinstalled with the Windows 7 operating system, you can disable any system timers, such as the LCD turn-off timer or the blank timer by doing the following: 1.

  • Page 121: External Monitor Problems

    – If the problem persists, follow the solution for the following problem. • Problem: The screen is unreadable or distorted. Solution: Make sure that: – The display device driver is installed correctly. – The screen resolution and color quality are correctly set. –...
  • Page 122 2. Reconnect the external monitor to your computer. 3. Refer to the manual shipped with the external monitor to check the resolutions and refresh rates that are supported. – If the external monitor supports the same resolution as the computer display or a higher resolution, view output on the external monitor or on both the external monitor and the computer display.

  • Page 123: Audio Problems

    Solution: Sometimes, when you use a high resolution such as 1600x1200, the image is shifted to left or right on the screen. To correct this, first make sure that your external monitor supports the display mode (the resolution and the refresh rate) that you have set. If it does not, set a display mode that the monitor supports.

  • Page 124: Fingerprint Reader Problems

    Solution: You still can hear some sound even though you have set the Master volume control at minimum. To turn off the sound completely, go to the Master volume control and select Mute speakers. • Problem: When you connect headphones to your computer while playing sound, a speaker does not produce sound.

  • Page 125: Power Problems

    If you receive an error message while the operating system is loading the desktop configuration after the POST is completed, check the following items: 1. Go to the Lenovo Support Web site at http://www.lenovo.com/support and search for the error message. 2. Go to the Microsoft Knowledge Base homepage at http://support.microsoft.com/ and search for the error message.

  • Page 126: Sleep And Hibernation Problems

    Sleep and hibernation problems • Problem: The computer enters sleep mode unexpectedly. Solution: If the microprocessor overheats, the computer automatically enters sleep mode to allow the computer to cool and to protect the microprocessor and other internal components. Check the settings for sleep mode.

  • Page 127: Problems With Drives And Other Storage Devices

    Problems with drives and other storage devices This section includes storage drive problems. Hard disk drive and hybrid drive problems • Problem: The hard disk drive or hybrid drive makes a rattling noise intermittently. Solution: The rattling noise might be heard: –...

  • Page 128: Problems With Ports And Connectors

    Problems with ports and connectors The following are the most common problems with ports and connectors. A USB problem Problem: A device connected to the USB connector does not work. Solution: Open the Device Manager window. Make sure that the USB device setup is correct, and that the assignment of computer resource and the installation of the device driver are correct.

  • Page 129: Chapter 9. Recovery Overview

    • “Recovery overview for the Windows 7 operating system” on page 113 • “Recovery overview for the Windows 8.1 operating system” on page 118 Recovery overview for the Windows 7 operating system This section provides information about the recovery solutions provided by Lenovo on the Windows 7 operating system. Notes: •...

  • Page 130: Performing Backup And Recovery Operations

    Attention: Creating recovery media will delete anything stored on the disc or USB storage device. To avoid data loss, make a backup copy of all the data that you want to keep. To create recovery media, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.

  • Page 131: Using The Rescue And Recovery Workspace

    1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow.

  • Page 132: Creating And Using A Rescue Medium

    Creating a rescue medium This section provides instructions on how to create a rescue medium. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 133: Reinstalling Preinstalled Programs And Device Drivers

    • If you have created a rescue medium using a USB hard disk drive, use the following instructions to use the rescue medium: 1. Attach the USB hard disk drive to one of the USB connectors on your computer. 2. Repeatedly press and release the F12 key when turning on the computer. When the Boot Menu window opens, release the F12 key.

  • Page 134: Solving Recovery Problems

    Attention: If you need updated device drivers for your computer, do not download them from the Windows Update Web site. Obtain them from Lenovo. For more information, see “Making sure device drivers are current” on page 92. Solving recovery problems...

  • Page 135: Using The Advanced Startup Options

    Attention: If you reset the computer to the factory default settings, all your personal files and settings will be deleted. To avoid data loss, make a backup copy of all the data that you want to keep. To reset your computer to the factory default settings, do the following: 1.
  • Page 136 Attention: Creating recovery media will delete anything stored on the USB storage device. To avoid data loss, make a backup copy of all the data that you want to keep. To create recovery media, do the following: Note: Ensure that your computer is connected to ac power. 1.

  • Page 137: Chapter 10. Replacing Devices

    2. Turn on your computer. When the ThinkPad logo is displayed, immediately press F1 to enter ThinkPad Setup. 3. Select Config ➙ Power. The Power submenu is displayed. 4. Select Disable built-in battery and press Enter. © Copyright Lenovo 2015...

  • Page 138: Replacing The Removable Battery

    Before you start, print these instructions. Read the important safety information first. See “Important safety information” on page vi. This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems.

  • Page 139: Installing Or Replacing The Micro Sim Card

    2. Unlock the battery latch . Slide the battery latch to the unlocked position and hold it there. Then remove the battery 3. Insert a new battery until it clicks into place. Ensure that the battery latches are in the locked position. 4.
  • Page 140 1. Disable the built-in battery. See “Disabling the built-in battery” on page 121. 2. Remove the removable battery. See “Replacing the removable battery” on page 122. 3. Locate the micro SIM card slot inside the battery compartment. 4. If a micro SIM card is already installed in the slot, gently push the micro SIM card to eject it and then slide it out of the slot.

  • Page 141: Replacing The Keyboard

    Replacing the keyboard Before you start, print these instructions. Read the important safety information first. See “Important safety information” on page vi. Note: Depending on the model, your computer might look slightly different from the illustrations in this topic. Removing the keyboard To remove the keyboard, do the following: 1.
  • Page 142 7. Loosen the screws that secure the keyboard with the cross end of the keyboard multi-tool. 8. Pivot the keyboard slightly upward until you can see the connectors on the bottom side of the keyboard. Then turn over the keyboard User Guide...
  • Page 143 9. Gently put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. Installing the new keyboard To install the new keyboard, do the following: 1. Attach the connectors and then turn over the keyboard. Chapter 10 Replacing devices...
  • Page 144 2. Insert the keyboard into the space under the frame of the keyboard bezel as shown. Ensure that the front edge of the keyboard (the edge that is close to the display) is under the frame of the keyboard bezel. 3.
  • Page 145 4. Tighten the screws with the cross end of the keyboard multi-tool to secure the keyboard in place. 5. Slide the keyboard frame backward by 2.5 mm (0.1 inch) with the flat end of the keyboard multi-tool. Hide the latches of the keyboard frame under the keyboard bezel by pushing the latches with your finger as shown.

  • Page 146: Replacing The Base Cover Assembly

    6. Adjust the keyboard frame in place with the flat end of the keyboard multi-tool to ensure that all the latches are secured under the keyboard bezel. 7. Reinstall the battery pack. See “Replacing the removable battery” on page 122. 8.
  • Page 147 5. Pry up the latches and then remove the base cover assembly. 6. Reinstall the new base cover assembly in place. 7. Tighten the screws to secure the base cover assembly. Chapter 10 Replacing devices...

  • Page 148: Replacing A Memory Module

    8. Reinstall the removable battery and turn the computer over again. Connect the ac power adapter and all cables. Replacing a memory module Before you start, print these instructions. Read the important safety information first. See “Important safety information” on page vi. Increasing memory capacity is an effective way to make programs run faster.

  • Page 149: Replacing The Storage-Drive Stabilizer Bar

    6. Insert the memory module into the memory slot at an angle of about 20 degrees . Pivot the memory module downward until it snaps into place . Ensure that the memory module is firmly installed in the memory slot and cannot be moved easily. Attention: Do not touch the contact edge of the memory module.

  • Page 150: Replacing The Internal Storage Drive

    5. Remove the screws. Then remove the storage-drive stabilizer bar. 6. Put the new storage-drive stabilizer bar in place and reinstall the screws. 7. Reinstall the base cover assembly and the removable battery. 8. Turn the computer over again. Connect the ac power adapter and all cables to the computer. Replacing the internal storage drive Before you start, print these instructions.
  • Page 151 To replace the storage drive, do the following: 1. Disable the built-in battery. See “Disabling the built-in battery” on page 121. 2. Close the computer display, and turn the computer over. 3. Remove the battery pack. See “Replacing the removable battery” on page 122. 4.
  • Page 152 7. Disconnect the drive cable from the storage drive. 8. Connect the drive cable to the new storage drive. 9. Route the drive cable through the storage-drive stabilizer bar first. Then install the drive in place. User Guide...

  • Page 153: Replacing The Coin-Cell Battery

    10. Reinstall the screw to secure the storage drive and connect the drive cable to the system board. Attention: Do not route the cable on the storage-drive stabilizer bar. Otherwise, the cable might get damaged when the base cover assembly is installed. 11.
  • Page 154 If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery pack away from fire.

  • Page 155: Replacing The Dc-In Cable Assembly

    6. Install the new coin-cell battery , and then attach the connector 7. Reinstall the base cover assembly and the removable battery. 8. Turn the computer over again. Connect the ac power adapter and all cables to the computer. 9. Turn on the computer and enter the ThinkPad Setup program. Then reset the date and time. Replacing the dc-in cable assembly Before you start, print these instructions.
  • Page 156 6. Disconnect the dc-in cable from the system board and then remove the dc-in cable assembly. 7. Put the new dc-in cable assembly in place and connect the dc-in cable to the system board. Attention: Do not route the dc-in cable on the hinge. Otherwise, the dc-in cable might get damaged when the base cover assembly is installed.

  • Page 157: Replacing The Wireless Wan Card

    8. Reinstall the bracket and install the screws. 9. Reinstall the base cover assembly and the removable battery. 10. Turn the computer over again. Connect the ac power adapter and all cables to the computer. Replacing the wireless WAN card Note: The following information is only for user-installable modules.
  • Page 158 6. Remove the screw. The wireless WAN card is released from the secured position and pivots upward. 7. Carefully remove the wireless WAN card out of the slot. 8. Align the contact edge of the new wireless WAN card with the key in the slot. Then carefully insert the new wireless WAN card into the slot at an angle of about 20 degrees.
  • Page 159 9. Install the screw to secure the wireless WAN card in place. 10. Connect the antenna cables to the wireless WAN card. Ensure that you attach the cable with the red mark to the main connector and the blue cable to the auxiliary connector on the wireless WAN card. 11.
  • Page 160 User Guide...

  • Page 161: Chapter 11. Getting Support

    Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

  • Page 162: Using Diagnostic Programs

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 163: Purchasing Additional Services

    • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see “Warranty information” in the Safety, Warranty, and Setup Guide that comes with your computer.
  • Page 164 User Guide...

  • Page 165: Appendix A. Regulatory Information

    • Object Push Profile (OPP) • Personal Area Networking Profile (PAN) • Phone Book Access Profile (PBAP) • Service Discovery Protocol (SDP) • Synchronization Profile (SYNC) • Video Distribution Profile (VDP) • Generic Attribute Profile (GATT) • Proximity Profile © Copyright Lenovo 2015...

  • Page 166: Location Of The Ultraconnect Wireless Antennas

    Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes they are safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.

  • Page 167: Locating Wireless Regulatory Notices

    EAR E1 country list. Electronic emission notices Federal Communications Commission Declaration of Conformity The following information refers to the following products: • ThinkPad T550, machine types 20CJ and 20CK • ThinkPad W550s, machine types 20E1 and 20E2 Appendix A. Regulatory information...

  • Page 168: Industry Canada Class B Emission Compliance Statement

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 169: Korea Class B Compliance Statement

    Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.

  • Page 170: Eurasian Compliance Mark

    Eurasian compliance mark Brazil regulatory notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo. Mexico regulatory notice Advertencia: En Mexico la operación de este equipo estásujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.

  • Page 171: Appendix B. Weee And Recycling Statements

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 172: Recycling Information For Brazil

    If you need to replace it with a new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal operator, and follow their instructions.

  • Page 173: Battery Recycling Information For Taiwan

    For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment Battery recycling information for Taiwan Battery recycling information for the United States and Canada Recycling information for China Appendix B.
  • Page 174 User Guide...

  • Page 175: Appendix C. Restriction Of Hazardous Substances Directive (Rohs)

    (RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”).

  • Page 176: China Rohs

    China RoHS User Guide...

  • Page 177: India Rohs

    RoHS compliant as per E-Waste (Management & Handling) Rules, 2011. Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE).
  • Page 178 User Guide...

  • Page 179: Appendix D. Energy Star Model Information

    Windows Help and Support information on the computer. The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.
  • Page 180 3. Right-click your network adapter device, and click Properties. 4. Click the Power Management tab. 5. Clear the Allow this device to wake the computer check box. 6. Click OK. User Guide...

  • Page 181: Appendix E. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 182: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Access Connections Active Protection System Lenovo Rescue and Recovery Secure Data Disposal the ThinkPad logo ThinkPad ThinkVantage TrackPoint UltraConnect Intel and Intel SpeedStep are trademarks of Intel Corporation in the U. S. and/or other countries.

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