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Cisco IP Phone 8800 Series User Guide First Published: July 13, 2015 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
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Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
C H A P T E R 2 Connect Footstand Adjust the Handset Rest Secure the Phone with a Cable Lock Basic Operations C H A P T E R 3 Clean the Phone Display Make Calls Predial a Number Cisco IP Phone 8800 Series User Guide...
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Remote Hold Set Up Call Back Notification Call Park Park and Retrieve a Call Using Call Park Park a Call Using Assisted Directed Call Park Park a Call Using Manual Directed Call Park Cisco IP Phone 8800 Series User Guide...
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Place a Video Call Stop Video Hide or Show Video Adjust the Picture-In-Picture Position Sign In To the Cisco Unified Communications Self Care Portal Contacts C H A P T E R 4 Corporate Directory Search and Dial a Contact...
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Place a Call with a Speed-Dial Button Use a Speed-Dial Code On Hook Use a Speed-Dial Code Off Hook Pause in Speed Dial Do Not Disturb Turn DND On and Off Malicious Call Identification Trace a Suspicious Call Cisco IP Phone 8800 Series User Guide...
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Dismiss the Barge Alert Prompt Window Call Chaperone Record a Chaperoned Call Uniform Resource Identifier Dialing Intelligent Proximity for Mobile Devices Pair a Mobile Device Switch Connected Mobile Devices Delete a Mobile Device Answer a Mobile Call Cisco IP Phone 8800 Series User Guide...
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Phone Features Available for Mobile and Remote Access Through Expressway Sign in with Mobile and Remote Access Through Expressway Cisco Collaboration Problem Reporting Tool Report a Problem with Cisco Collaboration Problem Reporting Tool Cisco IP Phone 8800 Series User Guide viii...
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Disconnect a Bluetooth Accessory Delete a Bluetooth Accessory USB Headsets Cisco IP Phone 8800 Key Expansion Module Cisco IP Phone 8800 Key Expansion Module Features Place a Call on the Key Expansion Module Configure KEM Buttons Cisco IP Phone 8800 Series User Guide...
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Cannot Access Self Care Portal Security Error Message Report Phone Problems Documentation, Service Requests, and Additional Information Product Safety and Security C H A P T E R 1 3 Safety and Performance Information Cisco IP Phone 8800 Series User Guide...
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FCC Part 15.21 Statement FCC RF Radiation Exposure Statement FCC Receivers and Class B Digital Statement Cisco Product Security Overview Warranty C H A P T E R 1 4 Cisco One-Year Limited Hardware Warranty Terms Cisco IP Phone 8800 Series User Guide...
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Contents Cisco IP Phone 8800 Series User Guide...
Power Save and Power Save Plus, page 21 • Additional Information, page 22 Accessibility Features Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. For detailed information about the accessibility features on these phones, see http://www.cisco.com/c/en/us/ support/collaboration-endpoints/unified-ip-phone-8800-series/products-technical-reference-list.html.
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AC power wall plug (optional). Handset connection. Network port (10/100/1000 SW) connection. Analog headset connection (optional). IEEE 802.3at power enabled. The Cisco IP Phone 8811 does not support the Cisco IP Phone 8800 Key Expansion Module. Note Cisco IP Phone 8800 Series User Guide...
Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. The Cisco IP Phone 8811 screen is grayscale. Cisco IP Phone 8800 Series User Guide...
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Navigation cluster and The Navigation cluster and Select button allows you to scroll through Select button menus, highlight items, and select the highlighted item. Release Button Ends a connected call or session. Cisco IP Phone 8800 Series User Guide...
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Opens or closes the Directories menu. Use the Contacts button to access personal and corporate directories. Applications button Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information. Cisco IP Phone 8800 Series User Guide...
Handset Phone handset. Cisco IP Phone 8841 and 8845 The following sections describe attributes of the Cisco IP Phone 8841 and 8845. Phone Connections Connect your phone to the corporate IP telephony network, using the following diagram. Cisco IP Phone 8800 Series User Guide...
Cisco IP Phone 8841 and 8845 share the same button and hardware configuration, but the Cisco IP Phone 8845 has a video camera mounted on the top of the phone. The Cisco IP Phone 8841 is shown. Cisco IP Phone 8800 Series User Guide...
Indicates an incoming call (flashing red) or new voice message (steady red). Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. Cisco IP Phone 8800 Series User Guide...
Navigation cluster and The Navigation cluster and Select button allows you to scroll through Select button menus, highlight items and select the highlighted item. Release Button Ends a connected call or session. Cisco IP Phone 8800 Series User Guide...
Opens or closes the Directories menu. Use the Contacts button to access personal and corporate directories. Applications button Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information. Cisco IP Phone 8800 Series User Guide...
Cisco IP Phones 8851 and 8851NR The following sections describe attributes of the Cisco IP Phones 8851 and 8851NR. The Cisco IP Phone 8851NR does not support Bluetooth. Other than not supporting Bluetooth, the Cisco Note IP Phone 8851 and Cisco IP Phone 8851NR support the same features.
For example, your phone can support five USB devices (such as two Cisco IP Phone 8800 Key Expansion Modules, one headset, one hub, and one other standard USB device) on the side port. Many third-party USB products count as multiple USB devices, for example, a device containing USB hub and headset can count as two USB devices.
Indicates an incoming call (flashing red) or new voice message (steady red). Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. Cisco IP Phone 8800 Series User Guide...
Navigation cluster and The Navigation cluster and Select button allows you to scroll through Select button menus, highlight items and select the highlighted item. Release Button Ends a connected call or session. Cisco IP Phone 8800 Series User Guide...
Opens or closes the Directories menu. Use the Contacts button to access personal and corporate directories. Applications button Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information. Cisco IP Phone 8800 Series User Guide...
Handset Phone handset. Cisco IP Phone 8861 and 8865 The following sections describe attributes of the Cisco IP Phone 8861 and 8865. Phone Connections Connect your phone to the corporate IP telephony network, using the following diagram. Cisco IP Phone 8800 Series User Guide...
AC-to-DC power supply Handset connection. (optional). AC power wall plug (optional). Analog headset connection (optional). Network port (10/100/1000 SW) USB port connection. IEEE 802.3at power enabled. Access port (10/100/1000 PC) Audio In/Out ports connection. Cisco IP Phone 8800 Series User Guide...
For example, your phone can support five USB devices (such as three Cisco IP Phone 8800 Key Expansion Modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port. Many third-party USB products count as multiple USB devices, for example, a device containing USB hub and headset can count as two USB devices.
Navigation cluster and The Navigation cluster and Select button allows you to scroll through Select button menus, highlight items and select the highlighted item. Release Button Ends a connected call or session. Cisco IP Phone 8800 Series User Guide...
Opens or closes the Directories menu. Use the Contacts button to access personal and corporate directories. Applications button Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information. Cisco IP Phone 8800 Series User Guide...
To turn on the phone display, press any button or pick up the handset. Power Save Plus Your phone supports the Cisco EnergyWise (EW) program, also known as Power Save Plus. Your system administrator sets up sleep (power down) and wake (power up) times for your phone to save energy. If your phone goes into the Power Save Plus mode, the Select button is lit white.
• Quick reference cards, quick start guides, and end-user guides: http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/ products-user-guide-list.html • Licensing information: http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/ products-licensing-information-listing.html • Cisco international websites: Allows access to international Cisco websites from www.cisco.com by clicking the Worldwide [change] link at the top of the web page. Cisco IP Phone 8800 Series User Guide...
Adjust the angle by pressing down or pulling up on the footstand. The connectors are made of a flexible material. Adjust the Handset Rest If your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Cisco IP Phone 8800 Series User Guide...
Unlock the cable lock. Note There are two kinds of cable locks: keyed and combination. Depending on the type of lock you have, unlock it by using the key or the correct combination. Cisco IP Phone 8800 Series User Guide...
For keyed locks, turn the key 90 degrees in the clockwise direction and pull the key out of the lock. Note For combination locks, rotate the lock 90 degrees and then scramble the combination. Cisco IP Phone 8800 Series User Guide...
View Phone Information, page 44 • Video Calls, page 45 • Sign In To the Cisco Unified Communications Self Care Portal, page 47 Clean the Phone Display Phone displays that are not touchscreens can be easily cleaned. Procedure Wipe the screen with a soft, dry cloth.
Your administrator can configure your phone so that the speakerphone is disabled. If the speakerphone is disabled, the softkeys are dimmed or blank. Procedure Step 1 Press Speakerphone Step 2 Enter a number. Cisco IP Phone 8800 Series User Guide...
The plus (+) sign displays as the first digit in the phone number. The corresponding tone stops to indicate that the * has changed to a + sign. You can only hear the tone in off-hook state. Step 2 Dial the number. Cisco IP Phone 8800 Series User Guide...
Indicators of your line selection include: • The selected line is displayed on the phone screen header. • On phones with color screens, the color of the icon (on the line label) changes to blue. Cisco IP Phone 8800 Series User Guide...
Answer allows you to answer the oldest call that is available on all line appearances on your phone, including Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority over Held or Park Reversion calls. Cisco IP Phone 8800 Series User Guide...
Allows you to answer a call that is ringing on another phone within your call pickup group. If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time). Cisco IP Phone 8800 Series User Guide...
Do Not Disturb state, or ringing. Procedure Step 1 Perform one of the following actions: • Press PickUp to transfer a ringing call within your pickup group to your phone. Cisco IP Phone 8800 Series User Guide...
Group PickUp. Step 2 Enter the group pickup number. If your phone supports autopickup, you are now connected to the call. Step 3 If the call rings, press Answer to connect to the call. Cisco IP Phone 8800 Series User Guide...
• Ensure that the headset button is not illuminated. • Leave the handset in the cradle. When you get a call, the call answers automatically and you interact with the caller using the speakerphone. Cisco IP Phone 8800 Series User Guide...
For more information, contact your system administrator. You can silence the incoming (ringing) call. Press Volume down once, then let the incoming call go to the target number (voicemail or predetermined number set up the system administrator). Cisco IP Phone 8800 Series User Guide...
This allows you to consult privately with the party on each call before you complete the transfer. Procedure Step 1 Call a new conference participant, but do not add the participant to the conference. Step 2 Press Swap to toggle between the participant and the conference. Cisco IP Phone 8800 Series User Guide...
Procedure Step 1 On any idle line from which you want to forward your calls, press Forward All. Step 2 Enter a phone number, or select an entry from the Call History list. Cisco IP Phone 8800 Series User Guide...
During a video call, video transmission is blocked until you resume the call. Procedure While on an active call, press Hold. Swap Between Active and Held Calls Use the line buttons to swap between held and connected calls. Cisco IP Phone 8800 Series User Guide...
When you place a call on hold while using a shared line, the line button pulses green and the phone displays the Hold icon. When another phone places a call on hold, the line button pulses red and the phone displays the Remote Hold icon. Cisco IP Phone 8800 Series User Guide...
Park Allows you to park an active call that you answered on your phone, and retrieve it using another phone in the Cisco Unified Communications Manager system. Directed Call Park Allows you to park and retrieve an active call in two different ways: •...
Resume to resume the call on your phone. Step 2 From any other Cisco IP Phone in your network, enter the number where the call is parked to retrieve the call. Step 3 If you do not retrieve the call within a certain amount of time (set by your system administrator) you receive an alert tone, at which time you can: •...
Press Transfer again to finish parking the call and then hang up. Step 4 Retrieve the call from any other Cisco IP Phone in your network as follows: a) Enter the park retrieval prefix. b) Dial the Directed Call number.
• Press Intercom to switch to connected mode. In connected mode, you can speak to the intercom caller. Step 2 Press Intercom to end the call. View Phone Information Phone Information allows you to view the following information for your phone: • Model Number Cisco IP Phone 8800 Series User Guide...
• Self-view Video—Select Self-view to view your image as it appears on video. The Cisco IP Phone 8845 and 8865 have manual shutters. When you are on an active call, turn the shutter clockwise to open the shutter and transmit video. Turn the shutter counterclockwise to close the shutter and stop the video transmission.
Place a Video Call The Cisco IP Phone 8845 and 8865 support video calls. On an audio call, open the shutter on the video camera to create a video call. For a video call, both parties require a phone with a camera.
Before you can access any of your options, such as Speed Dial or Personal Address Book, you must sign in. When you are finished using portal, you must sign out. In some cases, you can access the Cisco Unified Communications Self Care Portal without having to sign in. For more information, contact your system administrator.
• First Name • Last Name Step 4 Enter the search criteria information, press Submit, and select a contact. Step 5 To dial, perform one of these actions: • Press Call. • Press Select. Cisco IP Phone 8800 Series User Guide...
The personal directory contains a list of your personal contacts. You can assign fast-dial codes to your personal directory entries for fast-dialing. You can set up your personal directory from your phone or from the Cisco Unified Communications Self Care Portal. Use your phone to assign fast-dial codes to the directory entries. For more information, see the Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/c/en/us/td/docs/...
Procedure Step 1 Press Contacts Step 2 Sign in to Personal Directory. Step 3 Select Personal Address Book. Step 4 Select one or all of the following: • Last Name • First Name Cisco IP Phone 8800 Series User Guide...
Select Personal Address Book and search for an entry. Step 4 Press Select. Step 5 Press Edit. Step 6 Modify the entry information. Step 7 Press Phones to modify a phone number. Step 8 Pres Update. Cisco IP Phone 8800 Series User Guide...
Select Personal Fast Dials. Step 4 Select a fast-dial code and then press the Dial softkey. Fast-Dial Codes with Personal Directory You manage the fast-dial codes with Personal Directory using the Contacts menu on your phone. Cisco IP Phone 8800 Series User Guide...
Sign in to the Personal Directory. Step 3 Select Personal Fast Dials and search for a fast-dial code. Step 4 Select the required code and press Remove. Step 5 Select the index and press Remove. Cisco IP Phone 8800 Series User Guide...
Contacts Cisco WebDialer Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco IP Phone to directory contacts by selecting items in a web browser. For more information, contact your system administrator. Use Cisco WebDialer with Another Online Corporate Directory...
If you select Disable auto close, the call window does not automatically close after 15 seconds. Sign Out of Cisco WebDialer Procedure Step 1 Access the Make Call or Hang Up window. Step 2 Select Sign Out. Cisco IP Phone 8800 Series User Guide...
For each call record or call group, an icon to the left of the caller ID shows the call type: • Received: • Placed: • Missed: On the Cisco IP Phone 8811, the icon is gray. Note Cisco IP Phone 8800 Series User Guide...
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Each call history item in the Call History lists displays an icon to identify the state of the line. The following states are available: • Offline • Idle • Busy • DND Cisco IP Phone 8800 Series User Guide...
To sort calls for a specific line, select the required phone line and view the individual calls. Step 3 To sort by missed calls for a specific line, select the required phone line press Missed Calls. Step 4 Press Exit to return to the Applications screen. Cisco IP Phone 8800 Series User Guide...
Press the Navigation pad right or left to move the Note cursor. Press to delete the character to the left of the cursor. Step 4 Press Call to dial the number. Step 5 Press Return to return to the Call History list. Cisco IP Phone 8800 Series User Guide...
Press Delete to delete an individual call record or all calls in a group. A Delete Record alert message appears for verification. Step 4 Press Delete to delete the record. Step 5 Press Exit to return to the Applications screen. Cisco IP Phone 8800 Series User Guide...
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Call History Delete a Call Record Cisco IP Phone 8800 Series User Guide...
Messages button. For more information, contact your administrator. For information about the commands that your voicemail service supports, see the voicemail service user documentation. Access Voicemail Procedure Step 1 Press Messages. Step 2 Follow the voice prompts. Cisco IP Phone 8800 Series User Guide...
If call forwarding is set up on a line that has new voice messages, the Call Forward icon replaces the Message icon on the line label. On the Cisco IP Phone 8811, the Call Forward icon is Note gray. • Listen for a stutter tone (if available) from your handset, headset, or speakerphone when you place a call.
Voicemail Visual Voicemail The Cisco IP Phone 8881 displays a gray box. • Press the line button and then Voicemail Step 2 Follow the prompts to listen to your voice message. Visual Voicemail Visual Voicemail is an alternative to audio voicemail. You use the screen on your phone to work with your messages, rather than respond to audio prompts.
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Voicemail Visual Voicemail Cisco IP Phone 8800 Series User Guide...
If you have multiple phone lines, you can alternately use Conference to combine two calls across two lines. For example, if you have a call on Line 1 and a call on Line 2, you can combine the calls into a conference. Cisco IP Phone 8800 Series User Guide...
Press the line button for the other (held) call or if the held call is on another line: a) Press Active Calls. b) Choose a call from the list. c) Press Conference. The conference begins. The conference is established on the line that had the active call. Cisco IP Phone 8800 Series User Guide...
The Meet Me conference begins when the host connects. Participants who call the conference before the host has joined hear a busy tone and must dial again. The conference ends when all participants hang up; the conference does not automatically end when the host disconnects. Cisco IP Phone 8800 Series User Guide...
Client Matter Code (CMC), or additional digits (such as a user extension, a meeting access code, or a voicemail password). These numbers usually require you to input pause characters in the digit string. Related Topics Pause in Speed Dial, on page 71 Cisco IP Phone 8800 Series User Guide...
To include dialing pauses in the speed dial, include a comma (,) as part of the speed-dial string. This comma specifies a pause of 2 seconds. It also allows you to separate FAC and CMC from the other digits in the speed-dial string. Cisco IP Phone 8800 Series User Guide...
• Automated phone system response, required 4 seconds after the call is connected: 56789# To access this destination, specify the following speed-dial string: 95556543,1234,9876,,56789# Do Not Disturb Do Not Disturb (DND) allows you to turn off one of the following incoming call indicators: Cisco IP Phone 8800 Series User Guide...
When the silent notification message is sent, your phone provides both a visual and audible confirmation. Extension Mobility Cisco Extension Mobility (EM) allows you to configure a different Cisco IP Phone as your own temporarily. After you sign in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings.
Mobile Connect allows you to use your mobile phone to handle calls that are associated with your desk phone number. When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.
Hand Off a Call from a Mobile Phone to the Desk Phone Procedure Step 1 While on your mobile phone, enter the access code for the hand off feature. For more information, contact your system administrator. Cisco IP Phone 8800 Series User Guide...
Step 3 Press Answer on your desk phone within 10 seconds and start talking on the desk phone. For more information, contact your system administrator. The Cisco Unified devices that share the same line display a Remote In Use message.
If a filter is turned off, lines under its coverage will not show alert notifications. If this feature has been configured, there are three, selectable, filter types available to you: Cisco IP Phone 8800 Series User Guide...
All available lines are displayed in the list. If you require a line that is not in the list, contact your administrator. Step 7 Click Apply. Step 8 To view the filter, press Back. Cisco IP Phone 8800 Series User Guide...
Highlight the duplicated filter and press Edit. Step 5 (Optional) Enter a new name for the filter. Step 6 Add or remove available lines from the filter. Step 7 Click Apply. Step 8 To view the filter, press Back. Cisco IP Phone 8800 Series User Guide...
Your administrator sets up the Queue Status button so that you can view statistics about the queue for the hunt group. Calls in the group call queue display the same call identification number, no matter which group phone accesses the list. Cisco IP Phone 8800 Series User Guide...
On your phone, go to Applications > Settings. Step 2 At the Barge Alert menu item, click On to enable the alert or Off to enable Barge. By default, the barge alert prompt is toggled Off. Cisco IP Phone 8800 Series User Guide...
The chaperone answers a call, creates a conference call, and remains on the conference call to chaperone and record the call. Cisco IP Phones that are set up with the Call Chaperone feature also have a Record button. Cisco IP Phone 8800 Series User Guide...
You can place calls using Uniform Resource Identifier (URI) Dialing, using the alphanumeric URI address as a directory number; for example, bob@cisco.com. You must enter the URI address to select the contact. The phone screen displays the call information for the URI call. The phone stores the URI call information in the Call History and the Details page.
Intelligent Proximity allows you to pair your mobile device to use the mobile line through your Cisco IP Phone. Once the mobile device is paired, you can place and receive calls on the mobile line from your Cisco IP Phone, with either the handset or the speaker. You can also use calling features such as hold and redial with the mobile line.
Cisco IP Phone. Switch Connected Mobile Devices If you have more than one paired mobile device in range of your Cisco IP Phone, you can choose which mobile device to connect. Cisco IP Phone 8800 Series User Guide...
Select the mobile device in the available devices list. Step 2 Press Delete. Answer a Mobile Call Procedure Select Answer. Decline a Mobile Call Procedure Select Decline. The call ends. Ignore a Mobile Call Procedure Select Ignore. The call ends. Cisco IP Phone 8800 Series User Guide...
Mobile Contacts can be checked from the Recents menu on the IP phone; Mobile Call History sharing can be found using the New Call softkey. Cisco IP Phone 8811, 8841, and 8851NR do not support Bluetooth or Mobile Contacts and Mobile Call Note History Sharing.
Select Phone Book Access. Save Bluetooth Contacts Use this procedure if your Bluetooth Phone Book Access Profile option is set to No. This procedure only applies to Cisco IP Phone 8851 and 8861. Cisco IP Phone 8851NR does not support Note Bluetooth.
After you pair your tablet to your Cisco IP Phone, the phone will automatically connect to the tablet when the tablet is in range, and disconnect from the tablet when the tablet is out of range.
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To move the audio back to the tablet, hang up the handset or press Release. Step 5 To handle an incoming phone call on the phone, answer the phone. The audio for the active soft client reverts to the tablet automatically. Cisco IP Phone 8800 Series User Guide...
Use the Navigation cluster and Select button to scroll and select Running Applications. The phone displays a list of applications running on the phone including those that are not under the Application menu. Step 3 Press Exit to return to the Applications screen. Cisco IP Phone 8800 Series User Guide...
For more information, contact your system administrator. Call Functions This section provides information about some of the advanced call functions that are available on Cisco IP Phones. Cisco IP Phone 8800 Series User Guide...
When you need to enter a CMC, the phone displays Enter Client Matter Code, the dialed number changes to “********”, and you hear a special tone. Enter the CMC for the call using the keypad. Related Topics Forced Authorization Code, on page 94 Cisco IP Phone 8800 Series User Guide...
• If your coworker does not have privacy enabled, the shared line button is solid red, the session button is solid red, and the call information (name and number, if available) displays on your phone. Cisco IP Phone 8800 Series User Guide...
Barge Displays as Merge Call Back Call Forward All Call Park Call Park Line Status Call Pickup (Pick Up) Call Pickup Line Status Conference Decline Do Not Disturb Group Pickup (Group Pick Up) Cisco IP Phone 8800 Series User Guide...
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Mobile Connect (Mobility) Mute Other Pickup PLK Support for Queue Status Privacy Queue Status Quality Reporting Tool (QRT) Record Redial Speed Dial Speed Dial Line Status Support for Hold Button on USB Headsets Transfer Cisco IP Phone 8800 Series User Guide...
Survivable Remote Site Telephony Overview Survivable Remote Site Telephony Overview If communication between your phone and the Cisco Unified Communications Server is interrupted, you receive an alert message on your phone. If you are on an active call, the call remains established, and you enter a failover situation.
Calls appear as Local Hold calls. Meet Me The Meet Me softkey does not display. PickUp The softkey causes no action. Group PickUp The softkey causes no action. Other PickUp The softkey causes no action. Cisco IP Phone 8800 Series User Guide...
There is no official Cisco TAC support until the feature is officially released in a future firmware load. For those users who want to provide feedback, send an email to cefeedback@cisco.com. For more information, see the release notes.
Mobile and Remote Access Through Expressway provides secure VPN-less access to collaboration services for Cisco mobile and remote users. But to preserve network security, it limits access to some phone features. The following list shows the phone features available with Mobile and Remote Access Through Expressway.
Phone Information screen. Cisco Collaboration Problem Reporting Tool You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs - and to report problems to your system administrator. This tool is found on the Phone Information screen.
• If the phone is in the factory default state. The URL is active for 1 hour. After 1 hour, you should try to submit the phone logs again. • If the phone has downloaded a configuration file and the Web Access parameter on Cisco Unified Communications Manager parameter is set to Enabled.
Your system administrator controls if you can change the wallpaper. If you can change the wallpaper, you can set up your phone with wallpapers that are provided with the phone, or with your own custom wallpaper. For more information, contact your system administrator. Cisco IP Phone 8800 Series User Guide...
Step 2 Use the Navigation cluster and Select button to scroll and select Settings>Brightness. Step 3 Perform one of the following: • To increase brightness, press up or right on the Navigation cluster. Cisco IP Phone 8800 Series User Guide...
• To decrease brightness, press down or left on the Navigation cluster. Step 4 Press Save to set the brightness, or press Cancel to exit. Adjust Contrast You can adjust the contrast on the Cisco IP Phone 8811. Procedure Step 1 Press Applications Step 2 Use the Navigation cluster and Select button to scroll and select Settings>Contrast.
Step 5 Press Exit. Adjust the Headset Sidetone If your system administrator has sets the Headset Sidetone Controls feature for your phone, you can specify the volume of your headset from your phone. Cisco IP Phone 8800 Series User Guide...
You can change your line settings using the Cisco Unified Communications Self Care Portal. For information, see the Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/c/en/...
Use the Navigation pad and Select button to scroll and select Settings > Video > Bandwidth. Step 3 Select one of the pre-determined bandwidth settings, from 2 Mbps to 250 Kbps. Step 4 Press Save to set the bandwidth, or press Cancel to return to the previous screen. Cisco IP Phone 8800 Series User Guide...
Enable Video through Your Computer During a video call, you can send and receive video over your PC while the audio remains on your Cisco IP Phone. Connect a PC to the PC port of your phone, and login to Cisco Jabber for Windows. The phone must be connected to the first network interface card (NIC1) in the PC.
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User Preferences Enable Video through Your Computer Cisco IP Phone 8800 Series User Guide...
Set Up Wideband for an Analog Headset, page 117 • Bluetooth Headsets, page 117 • USB Headsets, page 120 • Cisco IP Phone 8800 Key Expansion Module, page 121 Accessory List Your phone supports accessories from Cisco and third-party manufacturers. Accessory Type Cisco IP Phone...
A list of Bluetooth accessories displays. Step 4 Press Exit to return to the Applications screen. View Accessories Details Procedure Step 1 Press Applications Step 2 Use the Navigation cluster and Select button to scroll and select Accessories. Cisco IP Phone 8800 Series User Guide...
For more information, contact your system administrator. Mobile Device Charging You can use the USB port on your Cisco IP phone to charge your mobile device if the device has a USB connection. USB charging is supported on the following ports: •...
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• If you unplug your tablet and immediately plug-in a USB headset to the tablet, there will be a delay of 3 seconds before the phone recognizes the USB headset. • When more than one Cisco IP Phone 8800 Key Expansion Module is attached, the back USB port cannot fast-charge the device.
Accessories screen. Bluetooth Headsets For the Cisco IP Phone 8851 and 8861. The Cisco IP Phone 8851NR does not support Bluetooth. This feature is also supported on the Cisco IP Phone 8845 and 8865. The Cisco IP Phone 8845, 8851, 8861 and 8865 support Bluetooth Class 1 technology when the headsets support Bluetooth.
Accessories Connect a Bluetooth Accessory Connect a Bluetooth Accessory For the Cisco IP Phone 8845, 8851, 8861 and 8865 only. The Cisco IP Phone 8851NR does not support Bluetooth. Before You Begin Before you can connect a Bluetooth accessory, it must be already added as an accessory to the phone.
Accessories Disconnect a Bluetooth Accessory Disconnect a Bluetooth Accessory For Cisco IP Phone 8845, 8851, 8861 and 8865 only. Cisco IP Phone 8851NR does not support Bluetooth. Procedure Step 1 Press Applications Step 2 Select a Bluetooth accessory and then press Disconnect.
2 Expansion Modules with 72 lines or buttons 8861 and 8865 3 Expansion Modules with 108 lines or buttons The Cisco IP Phone 8811, Cisco IP Phone 8841, and 8845 do not support the Cisco IP Phone 8800 Key Note Expansion Module.
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LCD screen: Displays the phone number, speed-dial number (or name or other text label), phone service, phone feature, or Privacy assigned to each button. Icons indicating line status appear similar to, and function the same as, those on the Cisco IP Phone to which the Key Expansion Module is attached.
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Accessories Cisco IP Phone 8800 Key Expansion Module Features Your administrator sets up the Key Expansion Module to display in one-column or two-column mode. One-column mode In one-column mode, each row in the display corresponds to one line, and this line can be accessed by either the button on the left or the button on the right.
• username and password After you have this information, you can configure your speed-dial numbers or program buttons to access phone services. Phone services can include, for example, weather, stock quotes, or corporate calendars and directories. Cisco IP Phone 8800 Series User Guide...
• To increase brightness, press the right arrow on the Navigation pad. • To decrease brightness, press the left arrow on the Navigation pad. Step 7 Press Save to set the brightness, or press Cancel to exit. Cisco IP Phone 8800 Series User Guide...
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Accessories Adjust Key Expansion Module Brightness Cisco IP Phone 8800 Series User Guide...
What Happens to Video When I Put a Call On Hold?, page 133 Why Can't I See All Active Calls on My Phone? Question Why can't I see all the active calls on my phone? Cisco IP Phone 8800 Series User Guide...
• Press the pulsing green session button. • Press the call session on the phone display. • Press Resume. • Highlight the call by using the Navigation cluster and press Select button. • Press Hold. Cisco IP Phone 8800 Series User Guide...
(oldest first). If you do not have an All Calls button, contact your system administrator to set up this feature. Your administrator can also set up your primary line key to act the same as the All Calls button. Cisco IP Phone 8800 Series User Guide...
3 Select a running application and press Close App to close the application. When prompted, save your changes. 4 Press Exit to end the running application. If you do not exit a running application, it continues to run in the background. Cisco IP Phone 8800 Series User Guide...
How Do I Cancel a Conference or Transfer After I Start It? Question Can I cancel a conference or transfer procedure after I have started it? Answer Yes, before completing a conference or transfer, you can press Release or Cancel to cancel it. Cisco IP Phone 8800 Series User Guide...
Your phone wakes up at the time your system administrator configured, or you can press Select to wake it up. Contact your system administrator to have the sleep and wake up times changed. Cisco IP Phone 8800 Series User Guide...
What Happens to Video When I Put a Call On Hold? Question What happens to video when I put a call on hold? Answer Video transmission is blocked until you resume the call. Cisco IP Phone 8800 Series User Guide...
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Frequently Asked Questions What Happens to Video When I Put a Call On Hold? Cisco IP Phone 8800 Series User Guide...
Contact your system administrator to enable the Alert Calls feature for you. Missing All Calls Button Issue I would like to use the All Calls button, but it is not on my phone. Cisco IP Phone 8800 Series User Guide...
• You are using your password to sign in, not your personal identification number (PIN). • Your PIN needs to be reset. Solution • Use your PIN, not your password. • Contact your system administrator. Cisco IP Phone 8800 Series User Guide...
• Select a general problem from a list of categories and choose reason codes. Procedure Step 1 Press Report Quality. Step 2 Scroll and select the item that closely matches your problem. Step 3 Press the Select softkey. The information is sent to your system administrator. Cisco IP Phone 8800 Series User Guide...
Documentation, Service Requests, and Additional Information For information about how to obtain documentation, submit a service request, and gather additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html.
Depending on the quality of these devices and their proximity to other devices, such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions: •...
Power Information Connect your Cisco IP phone to your LAN using a CAT 5e Ethernet cable to enable full functionality of your Cisco IP phone. If your Ethernet port is equipped with Power over Ethernet (PoE), your Cisco IP phone can be powered through the LAN port.
This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S.
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Product Safety and Security Cisco Product Security Overview Cisco IP Phone 8800 Series User Guide...
Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/go/hwwarranty.
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Warranty Cisco One-Year Limited Hardware Warranty Terms Cisco IP Phone 8800 Series User Guide...