RM-91; RM-92
Service Software Instructions
Nokia Customer Care
Table of Contents
Installing Phoenix...................................................................................................................................................3-6
Updating Phoenix installation..............................................................................................................................3-8
Uninstalling Phoenix..............................................................................................................................................3-9
Repairing Phoenix installation...........................................................................................................................3-11
Phone data package overview............................................................................................................................3-11
Installing phone data package...........................................................................................................................3-12
Configuring users in Phoenix..............................................................................................................................3-17
List of Figures
Figure 12 Dongle not found..................................................................................................................................3-6
Figure 13 Disclaimer text.......................................................................................................................................3-7
Figure 14 InstallShield Wizard Complete.............................................................................................................3-8
Figure 15 Installation interrupted........................................................................................................................3-9
Figure 16 Remove program.................................................................................................................................3-10
Figure 17 Finish uninstallation...........................................................................................................................3-10
Figure 18 Repair program...................................................................................................................................3-11
Figure 19 Data package setup information.......................................................................................................3-13
Figure 20 Data package destination folder.......................................................................................................3-14
Figure 21 InstallShield Wizard Complete...........................................................................................................3-15
Figure 22 Uninstalling phone data package......................................................................................................3-16
Figure 23 Finishing data package uninstallation..............................................................................................3-16
Figure 24 Phoenix login.......................................................................................................................................3-17
Figure 25 New user configured..........................................................................................................................3-17
Figure 26 Select mode: Manual...........................................................................................................................3-18
Figure 27 Connections list...................................................................................................................................3-19
Figure 28 Connection information.....................................................................................................................3-19
Figure 29 Product support module information (example from RM-1)..........................................................3-19
Figure 30 Flash update welcome dialog............................................................................................................3-20
Figure 31 Flash installation interrupted............................................................................................................3-20
Figure 32 Flash destination folder......................................................................................................................3-21
Figure 33 Finish flash update..............................................................................................................................3-22
Figure 34 Choosing Prommer maintenance......................................................................................................3-22
Figure 35 Prommer SW update finished............................................................................................................3-23
Figure 36 Prommer maintenance window........................................................................................................3-23
Figure 37 Flash directory window......................................................................................................................3-24
Issue 1
COMPANY CONFIDENTIAL
Page 3 -3
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