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Cisco 8811 User Manual

Cisco unified communications manager 10.5
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Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for

Cisco Unified Communications Manager 10.5

First Published: May 07, 2015
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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Summary of Contents for Cisco 8811

  • Page 1: Cisco Unified Communications Manager

    Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5 First Published: May 07, 2015 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387)
  • Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

  • Page 3: Table Of Contents

    Secure the Phone with a Cable Lock Basic Operations C H A P T E R 3 Clean the Phone Display Make Calls Predial a Number Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...
  • Page 4 Park and Retrieve a Call Using Call Park Park a Call Using Assisted Directed Call Park Park a Call Using Manual Directed Call Park Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...
  • Page 5 C H A P T E R 5 Call History Overview View the Call History View Call Record Details Filter the Call History Dial From the Call History Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...
  • Page 6 Turn Mobile Connect On or Off for All Remote Destinations from a Desk Phone Switch a Desk Phone Call to a Mobile Phone Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...
  • Page 7 Move a Call Between the IP Phone and a Mobile Phone Adjust the Mobile Device Volume Mobile Contacts and Mobile Call History Sharing Check Bluetooth Contact Status Save Bluetooth Contacts Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...
  • Page 8 Set Up a Phone for Use with VPN User Preferences C H A P T E R 9 Change the Wallpaper Change the Ringtone Adjust the Brightness Adjust Contrast Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5 viii...
  • Page 9 What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines? What Should I Do If I Accidentally Press a Button While on a Call? Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...
  • Page 10 FCC Receivers and Class B Digital Statement Cisco Product Security Overview Warranty C H A P T E R 1 4 Cisco One-Year Limited Hardware Warranty Terms Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 11: Getting Started

    The following sections describe attributes of the Cisco IP Phone 8811. Phone Connections Connect your phone to the corporate IP telephony network, using the following diagram. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...
  • Page 12 Analog headset connection (optional). IEEE 802.3at power enabled. The Cisco IP Phone 8811 does not support the Cisco IP Phone 8800 Key Expansion Module. Note Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager...

  • Page 13: Buttons And Hardware

    Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. The Cisco IP Phone 8811 screen is grayscale. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 14: Cisco Ip Phone 8811, 8841, 8851, 8851Nr, And 8861 User Guide For Cisco Unified Communications Manager

    The Navigation cluster and Select button allows you to scroll through Select button menus, highlight items, and select the highlighted item. Release Button Ends a connected call or session. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 15: Cisco Ip Phone 8811, 8841, 8851, 8851Nr, And 8861 User Guide For Cisco Unified Communications Manager

    Applications button Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 16: Cisco Ip Phone 8841

    The following sections describe attributes of the Cisco IP Phone 8841. Phone Connections Connect your phone to the corporate IP telephony network, using the following diagram. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 17: Cisco Ip Phone 8811, 8841, 8851, 8851Nr, And 8861 User Guide For Cisco Unified Communications Manager

    Analog headset connection (optional). IEEE 802.3at power enabled. The Cisco IP Phone 8841 does not support the Cisco IP Phone 8800 Key Expansion Module. Note Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 18: Buttons And Hardware

    Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 19: Cisco Ip Phone 8811, 8841, 8851, 8851Nr, And 8861 User Guide For Cisco Unified Communications Manager

    The Navigation cluster and Select button allows you to scroll through Select button menus, highlight items and select the highlighted item. Release Button Ends a connected call or session. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 20: Cisco Ip Phone 8811, 8841, 8851, 8851Nr, And 8861 User Guide For Cisco Unified Communications Manager

    Applications button Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 21: Cisco Ip Phones 8851 And 8851Nr

    IP Phone 8851 and Cisco IP Phone 8851NR support the same features. Phone Connections Connect your phone to the corporate IP telephony network, using the following diagram. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 22: Cisco Ip Phone 8811, 8841, 8851, 8851Nr, And 8861 User Guide For Cisco Unified Communications Manager

    For example, your phone can support five USB devices (such as two Cisco IP Phone 8800 Key Expansion Modules, one headset, one hub, and one other standard USB device) on the side port. Many third-party USB products count as multiple USB devices, for example, a device containing USB hub and headset can count as two USB devices.

  • Page 23: Buttons And Hardware

    Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 24: Cisco Ip Phone 8811, 8841, 8851, 8851Nr, And 8861 User Guide For Cisco Unified Communications Manager

    The Navigation cluster and Select button allows you to scroll through Select button menus, highlight items and select the highlighted item. Release Button Ends a connected call or session. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 25: Cisco Ip Phone 8811, 8841, 8851, 8851Nr, And 8861 User Guide For Cisco Unified Communications Manager

    Applications button Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 26: Cisco Ip Phone 8861

    The following sections describe attributes of the Cisco IP Phone 8861. Phone Connections Connect your phone to the corporate IP telephony network, using the following diagram. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 27: Cisco Ip Phone 8811, 8841, 8851, 8851Nr, And 8861 User Guide For Cisco Unified Communications Manager

    Analog headset connection (optional). Network port (10/100/1000 SW) USB port connection. IEEE 802.3at power enabled. Access port (10/100/1000 PC) Audio In/Out ports connection. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 28: Buttons And Hardware

    For example, your phone can support five USB devices (such as three Cisco IP Phone 8800 Key Expansion Modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port. Many third-party USB products count as multiple USB devices, for example, a device containing USB hub and headset can count as two USB devices.

  • Page 29: Cisco Ip Phone 8811, 8841, 8851, 8851Nr, And 8861 User Guide For Cisco Unified Communications Manager

    The Navigation cluster and Select button allows you to scroll through Select button menus, highlight items and select the highlighted item. Release Button Ends a connected call or session. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 30: Cisco Ip Phone 8811, 8841, 8851, 8851Nr, And 8861 User Guide For Cisco Unified Communications Manager

    Applications button Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 31: Power Save And Power Save Plus

    • At 4 minutes before power off, the ringtone plays four times • At 30 seconds before power off, the ring tone plays 15 times or until the phone powers off Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 32: Additional Information

    • Cisco international websites: Allows access to international Cisco websites from www.cisco.com by clicking the Worldwide [change] link at the top of the web page. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 33: Phone Setup

    If your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 34: Secure The Phone With A Cable Lock

    There are two kinds of cable locks: keyed and combination. Depending on the type of lock you have, unlock it by using the key or the correct combination. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 35: Cisco Ip Phone 8811, 8841, 8851, 8851Nr, And 8861 User Guide For Cisco Unified Communications Manager

    For keyed locks, turn the key 90 degrees in the clockwise direction and pull the key out of the lock. Note For combination locks, rotate the lock 90 degrees and then scramble the combination. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 36: Cisco Ip Phone 8811, 8841, 8851, 8851Nr, And 8861 User Guide For Cisco Unified Communications Manager

    Phone Setup Secure the Phone with a Cable Lock Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 37: Basic Operations

    Use only a soft, dry cloth to wipe the phone display. Do not use any liquids or powders on the Caution phone because they can contaminate phone components and cause failures. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 38: Make Calls

    Your administrator can configure your phone so that the speakerphone is disabled. If the speakerphone is disabled, the softkeys are dimmed or blank. Procedure Step 1 Press Speakerphone Step 2 Enter a number. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 39: Place A Call Using A Headset

    The plus (+) sign displays as the first digit in the phone number. The corresponding tone stops to indicate that the * has changed to a + sign. You can only hear the tone in off-hook state. Step 2 Dial the number. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 40: Redial A Number

    • The selected line is displayed on the phone screen header. • On phones with color screens, the color of the icon (on the line label) changes to blue. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 41: View All Calls On The Phone

    Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority over Held or Park Reversion calls. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 42: Answer The Oldest Call First

    If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time). Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 43: Answer A Call Using Pickup

    Step 1 Perform one of the following actions: • Press PickUp to transfer a ringing call within your pickup group to your phone. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 44: Answer A Call Using Group Pickup And A Phone Number

    If your phone supports autopickup, you are now connected to the call. Step 3 If the call rings, press Answer to connect to the call. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 45: Answer A Call Using Other Pickup

    • Leave the handset in the cradle. When you get a call, the call answers automatically and you interact with the caller using the speakerphone. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 46: Respond To A Call Waiting Notification

    You can silence the incoming (ringing) call. Press Volume down once, then let the incoming call go to the target number (voicemail or predetermined number set up the system administrator). Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 47: Transfer A Call To Another Number

    Call a new conference participant, but do not add the participant to the conference. Step 2 Press Swap to toggle between the participant and the conference. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 48: Monitor And Record Calls

    On any idle line from which you want to forward your calls, press Forward All. Step 2 Enter a phone number, or select an entry from the Call History list. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 49: Mute Phone

    If you have a held call and an active call, press the line button for the held call to resume that call and place the other call on hold automatically. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 50: Put A Call On Hold By Answering A New Call

    Hold icon. When another phone places a call on hold, the line button pulses red and the phone displays the Remote Hold icon. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 51: Set Up Call Back Notification

    Your system administrator sets up either the Directed Call Park or the Park feature on your phone, but not both. Related Topics Line Status, on page 72 Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 52: Park And Retrieve A Call Using Call Park

    Resume to resume the call on your phone. Step 2 From any other Cisco IP Phone in your network, enter the number where the call is parked to retrieve the call. Step 3 If you do not retrieve the call within a certain amount of time (set by your system administrator) you receive an alert tone, at which time you can: •...

  • Page 53: Park A Call Using Manual Directed Call Park

    Your phone enters whisper mode until the recipient accepts the intercom call. If you are on an active Note call, that call is placed on hold. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 54: Place A Dialable Intercom Call

    Press Intercom to end the call. View Phone Information Phone Information allows you to view the following information for your phone: • Model Number Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 55: Sign In To The Cisco Unified Communications Self Care Portal

    Before you can access any of your options, such as Speed Dial or Personal Address Book, you must sign in. When you are finished using portal, you must sign out. In some cases, you can access the Cisco Unified Communications Self Care Portal without having to sign in. For more information, contact your system administrator.

  • Page 56: Cisco Ip Phone 8811, 8841, 8851, 8851Nr, And 8861 User Guide For Cisco Unified Communications Manager

    Enter your user ID in the Username field. Step 5 Enter your password in the Password field. Step 6 Select Login. Step 7 To sign out, select Logout. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 57: Contacts

    Enter the search criteria information, press Submit, and select a contact. Step 5 To dial, perform one of these actions: • Press Call. • Press Select. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 58: Search And Dial A Contact While On A Call

    The personal directory contains a list of your personal contacts. You can assign fast-dial codes to your personal directory entries for fast-dialing. You can set up your personal directory from your phone or from the Cisco Unified Communications Self Care Portal. Use your phone to assign fast-dial codes to the directory entries. For more information, see the Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/c/en/us/td/docs/...

  • Page 59: Sign In And Out Of The Personal Directory

    Sign in to Personal Directory. Step 3 Select Personal Address Book. Step 4 Select one or all of the following: • Last Name • First Name Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 60: Dial A Number From The Personal Directory

    Step 5 Press Edit. Step 6 Modify the entry information. Step 7 Press Phones to modify a phone number. Step 8 Pres Update. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 61: Delete A Personal Directory Entry

    Select a fast-dial code and then press the Dial softkey. Fast-Dial Codes with Personal Directory You manage the fast-dial codes with Personal Directory using the Contacts menu on your phone. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 62: Assign A Fast Dial Code To A Personal Directory Entry

    Select Personal Fast Dials and search for a fast-dial code. Step 4 Select the required code and press Remove. Step 5 Select the index and press Remove. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 63: Cisco Webdialer

    Contacts Cisco WebDialer Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco IP Phone to directory contacts by selecting items in a web browser. For more information, contact your system administrator. Use Cisco WebDialer with Another Online Corporate Directory...

  • Page 64: Sign Out Of Cisco Webdialer

    15 seconds. Sign Out of Cisco WebDialer Procedure Step 1 Access the Make Call or Hang Up window. Step 2 Select Sign Out. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 65: Chapter 5 Call History

    For each call record or call group, an icon to the left of the caller ID shows the call type: • Received: • Placed: • Missed: On the Cisco IP Phone 8811, the icon is gray. Note Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 66: Cisco Ip Phone 8811, 8841, 8851, 8851Nr, And 8861 User Guide For Cisco Unified Communications Manager

    Each call history item in the Call History lists displays an icon to identify the state of the line. The following states are available: • Offline • Idle • Busy • DND Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 67: View The Call History

    To sort by missed calls for a specific line, select the required phone line press Missed Calls. Step 4 Press Exit to return to the Applications screen. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 68: Dial From The Call History

    Step 4 Press Call to dial the number. Step 5 Press Return to return to the Call History list. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 69: Clear The Call History

    A Delete Record alert message appears for verification. Step 4 Press Delete to delete the record. Step 5 Press Exit to return to the Applications screen. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 70: Cisco Ip Phone 8811, 8841, 8851, 8851Nr, And 8861 User Guide For Cisco Unified Communications Manager

    Call History Delete a Call Record Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 71: Voicemail

    The colored background indicates that there are new voice messages and the number of missed calls and voice mail messages displays in the box. Note On the Cisco IP Phone 8811, the box is gray. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 72: Listen To Voice Messages

    You can also compose, reply to, forward, and delete messages. For more information, see Quick Start Guide for Visual Voicemail at http://www.cisco.com/c/en/us/support/ unified-communications/unity-connection/products-user-guide-list.html. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 73: Advanced Calling Features

    For example, if you have a call on Line 1 and a call on Line 2, you can combine the calls into a conference. As the conference host, you can remove individual participants from the conference. The conference ends when all participants hang up. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 74: Add A Third Party To A Conference

    Swap Between Calls Before Completing a Conference You can consult privately with the conference and another person, before adding the person into the conference. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 75: View Conference Participants

    The conference ends when all participants hang up; the conference does not automatically end when the host disconnects. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 76: Host A Meet Me Conference

    These numbers usually require you to input pause characters in the digit string. Related Topics Pause in Speed Dial, on page 67 Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 77: Place A Call With A Speed-Dial Button

    2 seconds. It also allows you to separate FAC and CMC from the other digits in the speed-dial string. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 78: Do Not Disturb

    To access this destination, specify the following speed-dial string: 95556543,1234,9876,,56789# Do Not Disturb Do Not Disturb (DND) allows you to turn off one of the following incoming call indicators: Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 79: Turn Dnd On And Off

    Your system administrator sets up EM for you. The Cisco Extension Mobility ChangePIN feature allows you to change your PIN from your Cisco IP Phone. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 80: Enable Extension Mobility

    Mobile Connect allows you to use your mobile phone to handle calls that are associated with your desk phone number. When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.

  • Page 81: Turn Mobile Connect On Or Off For All Remote Destinations From A Desk Phone

    Step 1 While on your mobile phone, enter the access code for the hand off feature. For more information, contact your system administrator. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 82: Line Status

    Your system administrator can also set up your phone to play an audible alert when a call rings on the monitored line. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 83: Custom Line Filters

    The maximum number of custom filters is 20. If you have already created the maximum number of custom filters, delete a filter before continuing with this procedure. Step 4 Press Select a second time to make the text editable. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 84: Select An Active Line Filter

    Step 3 Highlight the filter to be deleted and press Delete. The filter is deleted and no longer appears in the list of filters. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 85: Duplicate A Line Filter

    (Optional) Enter a new name for the filter. Step 5 Add or remove available lines from the filter. Step 6 Click Apply. Step 7 To view the filter, press Back. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 86: Rename A Line Filter

    Signing out of a hunt group does not prevent direct calls from ringing your phone. Procedure Step 1 Press Hunt Group to sign in. Visual confirmation displays briefly. Step 2 Press Hunt Group again to sign out. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 87: Display Queue Statistics

    Press the line button for the shared line. Enable Privacy on a Shared Line Privacy allows you to prevent others who share your line from seeing information about your calls. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 88: Dismiss The Barge Alert Prompt Window

    The chaperone answers a call, creates a conference call, and remains on the conference call to chaperone and record the call. Cisco IP Phones that are set up with the Call Chaperone feature also have a Record button. When the chaperone hangs up the call, the entire conference ends.

  • Page 89: Record A Chaperoned Call

    To place an off-hook call using a URI address, the URI address must be stored in your Call History or Speed Dial list. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 90: Intelligent Proximity For Mobile Devices

    Intelligent Proximity allows you to pair your mobile device to use the mobile line through your Cisco IP Phone. Once the mobile device is paired, you can place and receive calls on the mobile line from your Cisco IP Phone, with either the handset or the speaker. You can also use calling features such as hold and redial with the mobile line.

  • Page 91: Pair A Mobile Device

    Cisco IP Phone. Switch Connected Mobile Devices If you have more than one paired mobile device in range of your Cisco IP Phone, you can choose which mobile device to connect. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 92: Delete A Mobile Device

    Procedure Select Answer. Decline a Mobile Call Procedure Select Decline. The call ends. Ignore a Mobile Call Procedure Select Ignore. The call ends. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 93: Place A Mobile Call

    Mobile Contacts can be checked from the Recents menu on the IP phone; Mobile Call History sharing can be found using the New Call softkey. Cisco IP Phone 8811, 8841, and 8851NR do not support Bluetooth or Mobile Contacts and Mobile Call Note History Sharing.

  • Page 94: Check Bluetooth Contact Status

    Select Phone Book Access. Save Bluetooth Contacts Use this procedure if your Bluetooth Phone Book Access Profile option is set to No. This procedure only applies to Cisco IP Phone 8851 and 8861. Cisco IP Phone 8851NR does not support Note Bluetooth.

  • Page 95: Pair A Tablet

    After you pair your tablet to your Cisco IP Phone, the phone will automatically connect to the tablet when the tablet is in range, and disconnect from the tablet when the tablet is out of range.

  • Page 96: Cisco Ip Phone 8811, 8841, 8851, 8851Nr, And 8861 User Guide For Cisco Unified Communications Manager

    To handle an incoming phone call on the phone, answer the phone. The audio for the active soft client reverts to the tablet automatically. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 97: Advanced Operations

    The phone displays a list of applications running on the phone including those that are not under the Application menu. Step 3 Press Exit to return to the Applications screen. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 98: Switch To Active Applications

    Step 4 Press Exit to return back to the Applications screen. Call Functions This section provides information about some of the advanced call functions that are available on Cisco IP Phones. Agent Greeting Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call, such as a customer call, before you begin the conversation with the caller.

  • Page 99: Alert Calls

    When you need to enter a CMC, the phone displays Enter Client Matter Code, the dialed number changes to “********”, and you hear a special tone. Enter the CMC for the call using the keypad. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 100: Forced Authorization Code

    • Your coworker's phone rings, the line button is solid amber, and the session button flashes amber. • When your coworker has a call on the shared line: Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 101: Feature Buttons And Softkeys

    Displays as Merge Call Back Call Forward All Call Park Call Park Line Status Call Pickup (Pick Up) Call Pickup Line Status Conference Decline Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 102: Cisco Ip Phone 8811, 8841, 8851, 8851Nr, And 8861 User Guide For Cisco Unified Communications Manager

    Privacy Queue Status Quality Reporting Tool (QRT) Record Redial Speed Dial Speed Dial Line Status Support for Hold Button on USB Headsets Transfer Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 103: Survivable Remote Site Telephony Overview

    The Active Calls softkey does not display. Conference List Transfer Transfer to Active Calls (Direct Transfer) Auto Answer Call Waiting Caller ID Audible Message Waiting Indicator Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 104: Group Pickup

    The Meet Me softkey does not display. PickUp The softkey causes no action. Group PickUp The softkey causes no action. Other PickUp The softkey causes no action. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 105: Mobile And Remote Access Through Expressway

    There is no official Cisco TAC support until the feature is officially released in a future firmware load. For those users who want to provide feedback, send an email to cefeedback@cisco.com. For more information, see the release notes.

  • Page 106: Redial

    • Music On Hold • Mute • Onhook Dialing • Plus Dialing • Redial • Speed Dial • Transfer • Uniform Resource Identifier (URI) Dialing Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 107: Sign In With Mobile And Remote Access Through Expressway

    Phone Information screen. Cisco Collaboration Problem Reporting Tool You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs - and to report problems to your system administrator. This tool is found on the Phone Information screen.

  • Page 108: Report A Problem With Cisco Collaboration Problem Reporting Tool

    • If the phone is in the factory default state. The URL is active for 1 hour. After 1 hour, you should try to submit the phone logs again. • If the phone has downloaded a configuration file and the Web Access parameter on Cisco Unified Communications Manager parameter is set to Enabled.

  • Page 109: Set Up A Phone For Use With Vpn

    Enter your TFTP server address in the TFTP server 1 field. Step 7 Choose Apply. Step 8 Choose Continue. Step 9 Choose Exit. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 110: Cisco Ip Phone 8811, 8841, 8851, 8851Nr, And 8861 User Guide For Cisco Unified Communications Manager

    Advanced Operations Set Up a Phone for Use with VPN Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 111: User Preferences

    Press Preview to see the wallpaper on your phone screen. Step 5 Press Set to apply the wallpaper to the phone. Step 6 Press Exit. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 112: Change The Ringtone

    Press Save to set the brightness, or press Cancel to exit. Adjust Contrast You can adjust the contrast on the Cisco IP Phone 8811. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 113: Change The Font Size

    1st Line: 18 px 18 px 14 px Name: 18 px 1st Line: 18 px 2nd Line: 14 px Number: 16 px 2nd Line: 14 px Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 114: Change The Phone Name

    Use the Navigation cluster and Select button to select Settings>Headset Sidetone. Step 3 Select one of these sidetone levels: • High • Normal • Low • Off Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 115: Phone Services

    You can change your line settings using the Cisco Unified Communications Self Care Portal. For information, see the Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/c/en/ us/td/docs/voice_ip_comm/cucm/useroptions/10_5_1/CUCM_BK_U437D0F8_00_ self-care-user-guide-1051.html. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 116: Cisco Ip Phone 8811, 8841, 8851, 8851Nr, And 8861 User Guide For Cisco Unified Communications Manager

    User Preferences Line Settings Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 117: C H A P T E

    Type Cisco IP Phone 8841 8851 8851NR 8861 Cisco Accessories Cisco IP Phone Add-on module Not supported 8800 Key Expansion Module Third-Party Accessories Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 118: View The Accessories List

    Use the Navigation cluster and Select button to scroll and select Accessories. A list of phone accessories displays. Step 3 Select an accessory from list and press Show Detail. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 119: Usb Devices

    For more information, contact your system administrator. Mobile Device Charging You can use the USB port on your Cisco IP phone to charge your mobile device if the device has a USB connection. USB charging is supported on the following ports: •...

  • Page 120: Cisco Ip Phone 8811, 8841, 8851, 8851Nr, And 8861 User Guide For Cisco Unified Communications Manager

    • If you unplug your tablet and immediately plug-in a USB headset to the tablet, there will be a delay of 3 seconds before the phone recognizes the USB headset. • When more than one Cisco IP Phone 8800 Key Expansion Module is attached, the back USB port cannot fast-charge the device.

  • Page 121: Set Up Wideband For An Analog Headset

    Bluetooth headset: ◦ Answer a call ◦ End a call ◦ Change the headset volume for a call Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 122: Add A Bluetooth Accessory

    When Bluetooth is turned on, the Bluetooth active icon appears on the phone screen header. Connect a Bluetooth Accessory For Cisco IP Phone 8851 and 8861 only. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 123: Turn On Bluetooth

    Press Off. The Bluetooth icon disappears from the phone screen header. Disconnect a Bluetooth Accessory For Cisco IP Phone 8851 and 8861 only. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 124: Delete A Bluetooth Accessory

    • The phone displays an appropriate message when you plug in the USB headset or adjust the volume using the phone volume control key. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 125: Cisco Ip Phone 8800 Key Expansion Module

    2 Expansion Modules with 72 lines or buttons 8861 3 Expansion Modules with 108 lines or buttons The Cisco IP Phone 8811, and Cisco IP Phone 8841 do not support the Cisco IP Phone 8800 Key Expansion Note Module. When multiple KEMs are attached, they are numbered according to the order in which they are connected to the phone.

  • Page 126: Cisco Ip Phone 8811, 8841, 8851, 8851Nr, And 8861 User Guide For Cisco Unified Communications Manager

    LCD screen: Displays the phone number, speed-dial number (or name or other text label), phone service, phone feature, or Privacy assigned to each button. Icons indicating line status appear similar to, and function the same as, those on the Cisco IP Phone to which the Key Expansion Module is attached.

  • Page 127: Cisco Ip Phone 8811, 8841, 8851, 8851Nr, And 8861 User Guide For Cisco Unified Communications Manager

    In this configuration, the Key Expansion Module displays 9 lines on page 1, and 9 lines on page 2. The following graphic shows the one-column mode. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 128: Place A Call On The Key Expansion Module

    After you have this information, you can configure your speed-dial numbers or program buttons to access phone services. Phone services can include, for example, weather, stock quotes, or corporate calendars and directories. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 129: Adjust Key Expansion Module Brightness

    • To decrease brightness, press the left arrow on the Navigation pad. Step 7 Press Save to set the brightness, or press Cancel to exit. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 130: Cisco Ip Phone 8811, 8841, 8851, 8851Nr, And 8861 User Guide For Cisco Unified Communications Manager

    Accessories Adjust Key Expansion Module Brightness Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 131: Why Can't I See All Active Calls On My Phone

    What Do Four Rings in Succession Mean?, page 126 Why Can't I See All Active Calls on My Phone? Question Why can't I see all the active calls on my phone? Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 132: Frequently Asked Questions

    • Press the call session on the phone display. • Press Resume. • Highlight the call by using the Navigation cluster and press Select button. • Press Hold. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 133: What Is The Difference Between Buttons On The Left And Those On The Right Of The Screen

    Your administrator can also set up your primary line key to act the same as the All Calls button. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 134: What Should I Do If I Accidentally Press A Button While On A Call

    4 Press Exit to end the running application. If you do not exit a running application, it continues to run in the background. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 135: How Do I Connect Two Calls And Then Drop From The Line Myself

    Can I cancel a conference or transfer procedure after I have started it? Answer Yes, before completing a conference or transfer, you can press Release or Cancel to cancel it. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 136: How Can I Combine Two Calls Into A Single Conference Call

    Your phone wakes up at the time your system administrator configured, or you can press Select to wake it up. Contact your system administrator to have the sleep and wake up times changed. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 137: C H A P T E

    Contact your system administrator to enable the Alert Calls feature for you. Missing All Calls Button Issue I would like to use the All Calls button, but it is not on my phone. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 138: Missing Mobile And Remote Access Through Expressway Sign-In Window

    • You are using your password to sign in, not your personal identification number (PIN). • Your PIN needs to be reset. Solution • Use your PIN, not your password. • Contact your system administrator. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 139: Cannot Access Self Care Portal

    Scroll and select the item that closely matches your problem. Step 3 Press the Select softkey. The information is sent to your system administrator. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 140: Documentation, Service Requests, And Additional Information

    Documentation, Service Requests, and Additional Information For information about how to obtain documentation, submit a service request, and gather additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html.

  • Page 141: C H A P T E

    Depending on the quality of these devices and their proximity to other devices, such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions: •...

  • Page 142: Bluetooth Wireless Headset Performance

    Power Information Connect your Cisco IP phone to your LAN using a CAT 5e Ethernet cable to enable full functionality of your Cisco IP phone. If your Ethernet port is equipped with Power over Ethernet (PoE), your Cisco IP phone can be powered through the LAN port.

  • Page 143: Fcc Part 15.21 Statement

    If you are unable to comply with U.S. and local laws, return this product immediately. Further information regarding U.S. export regulations may be found at http://www.bis.doc.gov/ policiesandregulations/ear/index.htm. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...
  • Page 144 Product Safety and Security Cisco Product Security Overview Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

  • Page 145: C H A P T E

    Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/go/hwwarranty. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...
  • Page 146 Warranty Cisco One-Year Limited Hardware Warranty Terms Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5...

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