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Lenovo ThinkStation P920 Hardware Maintenance Manual
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Lenovo ThinkStation P920 Hardware Maintenance Manual

Dual-processor workstation
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P920 Hardware Maintenance Manual
Machine Types: 30BD, 30BV, and 30BC

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Summary of Contents for Lenovo ThinkStation P920

  • Page 1 P920 Hardware Maintenance Manual Machine Types: 30BD, 30BV, and 30BC...
  • Page 2 1 “Read this first: Important safety information” on page 1 and Appendix G “Notices” on page 233. First Edition (October 2017) © Copyright Lenovo 2017. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA”...

  • Page 3: Table Of Contents

    Changing the display mode of the Setup Utility program ....An introduction to Lenovo programs ..Changing the display language of the Setup Utility program .
  • Page 4 ..95 Lenovo Web site... . . 213 Service checkout ....
  • Page 5 Battery recycling information for Taiwan ..226 Battery recycling information for the European Union ....227 © Copyright Lenovo 2017...
  • Page 6 P920 Hardware Maintenance Manual...

  • Page 7: About This Manual

    Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing a ThinkStation computer, be sure to read and understand Chapter 1 “Read this first: Important safety information” on page 1. © Copyright Lenovo 2017...
  • Page 8 P920 Hardware Maintenance Manual...

  • Page 9: Chapter 1. Read This First: Important Safety Information

    • Before you start the machine, ensure that other service representatives and the customer's personnel are not in a hazardous position. • Place removed covers and other parts in a safe place, away from all personnel, while you are servicing the machine. © Copyright Lenovo 2017...

  • Page 10: Electrical Safety

    • Keep your tool case away from walk areas so that other people will not trip over it. • Do not wear loose clothing that can be trapped in the moving parts of a machine. Ensure that your sleeves are fastened or rolled up above your elbows. If your hair is long, fasten it. •...

  • Page 11: Safety Inspection Guide

    • Before you start to work on the machine, unplug the power cord. If you cannot unplug it, ask the customer to power-off the wall box that supplies power to the machine and to lock the wall box in the off position. •...

  • Page 12: Handling Electrostatic Discharge-Sensitive Devices

    • Electrical hazards, especially primary power (primary voltage on the frame can cause serious or fatal electrical shock). • Explosive hazards, such as a damaged CRT face or bulging capacitor • Mechanical hazards, such as loose or missing hardware The guide consists of a series of steps presented in a checklist. Begin the checks with the power off, and the power cord disconnected.

  • Page 13: Grounding Requirements

    – Attach the ESD ground clip to any frame ground, ground braid, or green-wire ground. – Use an ESD common ground or reference point when working on a double-insulated or battery- operated system. You can use coax or connector-outside shells on these systems. –...
  • Page 14 To Connect To Disconnect 1. Turn everything OFF. 1. Turn everything OFF. 2. First, attach all cables to devices. 2. First, remove power cords from outlet. 3. Attach signal cables to connectors. 3. Remove signal cables from connectors. 4. Attach power cords to outlet. 4.
  • Page 15 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CAUTION: Use safe practices when lifting. CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
  • Page 16 P920 Hardware Maintenance Manual...
  • Page 17 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) Chapter 1 Read this first: Important safety information...
  • Page 18 PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Para evitar risco de choque elétrico: • Não conecte nem desconecte nenhum cabo ou execute instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. •...
  • Page 19 Quando produtos a laser (como unidades de CD-ROMs, unidades de DVD-ROM, dispositivos de fibra ótica ou transmissores) estiverem instalados, observe o seguinte: • Não remova as tampas. A remoção das tampas de um produto a laser pode resultar em exposição prejudicial à...
  • Page 20 P920 Hardware Maintenance Manual...
  • Page 21 Chapter 1 Read this first: Important safety information...
  • Page 22 P920 Hardware Maintenance Manual...
  • Page 23 DANGER Le courant électrique provenant de l'alimentation, du téléphone et des câbles de transmission peut présenter un danger. Pour éviter tout risque de choc électrique : • Ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cours d'un orage.
  • Page 24 Connexion Déconnexion 1. Mettez les unités HORS TENSION. 1. Mettez les unités HORS TENSION. 2. Commencez par brancher tous les cordons sur les 2. Débranchez les cordons d'alimentation des prises. unités. 3. Débranchez les câbles d'interface des connecteurs. 3. Branchez les câbles d'interface sur des 4.
  • Page 25 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) ATTENTION: Soulevez la machine avec précaution. ATTENTION: L'interrupteur de contrôle d'alimentation de l'unité et l'interrupteur dubloc d'alimentation ne coupent pas le courant électrique alimentantl'unité. En outre, le système peut être équipé de plusieurs cordonsd'alimentation.
  • Page 26 • Die Verbindung zu den angeschlossenen Netzkabeln, Telekommunikationssystemen, Netzwerken und Modems ist vor dem Öffnen des Gehäuses zu unterbrechen, sofern in den Installations- und Konfigurationsprozeduren keine anders lautenden Anweisungen enthalten sind. • Zum Installieren, Transportieren und Öffnen der Abdeckungen des Computers oder der angeschlossenen Einheiten die Kabel gemäß...
  • Page 27 Laserstrahlung bei geöffneter Verkleidung. Nicht in den Strahl blicken. Keine Lupen oder Spiegel verwenden. Strahlungsbereich meiden. ≥18 kg ≥32 kg ≥55 kg ACHTUNG: Arbeitsschutzrichtlinien beim Anheben der Maschine beachten. ACHTUNG: Mit dem Netzschalter an der Einheit und am Netzteil wird die Stromversorgung für die Einheit nicht unterbrochen.
  • Page 28 P920 Hardware Maintenance Manual...
  • Page 29 PERICOLO La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può essere pericolosa. Per evitare il rischio di scosse elettriche: Chapter 1 Read this first: Important safety information...
  • Page 30 • Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o la riconfigurazione del prodotto durante un temporale. • Collegare tutti i fili elettrici a una presa di alimentazione correttamente cablata e dotata di messa a terra. • Collegare alle prese elettriche appropriate tutte le apparecchiature che verranno utilizzate per questo prodotto.
  • Page 31 • Non rimuovere gli sportelli. L'apertura di un'unità laser può determinare l'esposizione a radiazioni laser pericolose. All'interno dell'unità non vi sono parti su cui effettuare l'assistenza tecnica. • L'utilizzo di controlli, regolazioni o l'esecuzione di procedure non descritti nel presente manuale possono provocare l'esposizione a radiazioni pericolose.
  • Page 32 P920 Hardware Maintenance Manual...
  • Page 33 PELIGRO La corriente eléctrica procedente de cables de alimentación, teléfonos y cables de comunicación puede ser peligrosa. Para evitar el riesgo de descarga eléctrica: • No conecte ni desconecte los cables ni realice ninguna tarea de instalación, mantenimiento o reconfiguración de este producto durante una tormenta eléctrica. •...
  • Page 34 • No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales. • Desconecte los cables de alimentación, los sistemas de telecomunicaciones, las redes y los módems conectados antes de abrir las cubiertas de los dispositivos, a menos que se indique lo contrario en los procedimientos de instalación y configuración.
  • Page 35 Algunos productos láser tienen incorporado un diodo láser de clase 3A o clase 3B. Tenga en cuenta lo siguiente: Cuando se abre, queda expuesto a radiación láser. No mire directamente al rayo láser, ni siquiera con instrumentos ópticos, y evite exponerse directamente al rayo láser. ≥18 kg ≥32 kg ≥55 kg...
  • Page 36 P920 Hardware Maintenance Manual...

  • Page 37: Chapter 2. Product Overview

    Power button Press the power button to turn on your computer. If your computer is unresponsive, you can turn off the computer by pressing and holding the power button for four or more seconds. © Copyright Lenovo 2017...

  • Page 38: Rear View

    Press the button to eject or close the tray of the optical drive. Photoelectric sensor This sensor receives the flash light initiated by the Lenovo PC Diagnostic application installed in the smartphone. Then, the sensor triggers the computer to send the tune of the current error event to the smartphone.
  • Page 39 Figure 2. Rear connectors Power cord connector Audio line-out connector Microphone connector Serial connector (available on some models) PS/2 keyboard connector USB 2.0 connectors (2) USB 3.0 connectors (4) PCIe card area* Security-lock slot Key-nest slots Ethernet connectors (2) PS/2 mouse connector Audio line-in connector PCIe card area* Notes:...
  • Page 40 Power cord connector Connect the power cord to your computer for power supply. Audio line-out connector The audio line-out connector is used to send audio signals from the computer to external devices, such as headphones. Microphone connector Use this connector to attach a microphone to your computer when you want to record sound or if you use speech-recognition software.

  • Page 41: Computer Components

    Audio line-in connector The audio line-in connector is used to receive audio signals from an external audio device, such as a stereo system. When you attach an external audio device, a cable connection is established between the audio line- out connector of the device and the audio line-in connector of the computer. Computer components Notes: •...

  • Page 42: Major Frus And Crus

    Major FRUs and CRUs The following illustrations show the locations of the major FRUs and CRUs in the computer. To remove the computer cover, see “Preparing your computer and removing the computer cover” on page 103. The following table lists the major FRUs and CRUs shown in Figure 4 “Major FRUs and CRUs” on page 35 and Figure 5 “Accessories”...
  • Page 43 Figure 4. Major FRUs and CRUs Chapter 2 Product overview...
  • Page 44 Number FRU description Self-service CRU Optional-service CRU Power supply assembly M.2 solid-state drive holder M.2 solid-state drive (available on some models) M.2 solid-state drive heat sink Multi-function bracket 1 Front fan assembly 1 VROC upgrade key module (available on some models) Microprocessor socket 1 Memory modules (amount varies by model)
  • Page 45 System board Figure 5. Accessories Number FRU description Self-service CRU Optional-service CRU Lenovo factory recovery USB key Power cord Lenovo recovery disc set Keyboard Mouse Miscellaneous parts kits For detailed FRU and CRU information, such as the FRU part numbers and supported computer models, go http://www.lenovo.com/serviceparts-lookup...

  • Page 46: Parts On The System Board

    Parts on the system board The following illustration shows the locations of the parts on the system board. Note: The system board might look slightly different from the illustration. Figure 6. Parts on the system board PCIe 3.0 x16 card slot 6 PCIe 3.0 x16 card slot 7 PCIe 3.0 x16 card slot 8 Microprocessor 2 memory slot 2...
  • Page 47 Microprocessor 1 memory slot 2 Cover presence switch connector (intrusion switch connector) Clear CMOS /Recovery jumper 4-pin power connector SATA 9 connector BCA 1 connector Front-fan-assembly connector Storage-drive activity indicator connector SATA 8 connector SATA 7 connector 15-in-1 card reader connector USB 3.0 extension connector eSATA connector Internal USB 2.0 connector...

  • Page 48: Internal Storage Drives

    Internal storage drives Internal storage drives are devices that your computer uses to read and store data. You can add drives to your computer to increase storage capacity and enable your computer to read other types of media. Internal storage drives are installed in bays. When you install or replace an internal storage drive, note the type and size of the drive that each bay supports and correctly connect the required cables.
  • Page 49 You can install hard disk drives, solid-state drives, or hybrid drives in the storage drive bays. Optional storage drive bays (2) If you want to install storage drives into the optional storage drive bays, contact the Lenovo Customer Support Center for help. PCIe card slots (8) You can install compatible PCIe cards and PCIe solid-state drives in the PCIe card slots.

  • Page 50: Machine Type And Model Label

    Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following is a sample of the machine type and model label.
  • Page 51 – For Windows 7: Click the Start button to open the Start menu. Right-click Computer, and then click Properties. – For Windows 10: Right-click the Start button to open the Start context menu. 2. Locate and double-click your device in Device Manager to view device properties. Type the administrator password or provide confirmation if prompted.
  • Page 52 Input/Output (I/O) features • 100/1000 Mbps Ethernet connector • 9-pin serial connectors (available on some models) • Audio connectors (audio line-in connector, audio line-out connector, headset connector, and microphone connector) • Display connectors (DisplayPort connector, DVI connector, and Mini DisplayPort connector) (vary by graphics card) •...
  • Page 53 • Intel Standard Manageability (ISM) Intel Standard Manageability builds certain functionalities into computer hardware and firmware. Therefore, computers are less expensive for businesses and easier to monitor, maintain, update, upgrade, and repair. • Intel Active Management Technology (Intel AMT) With specific Intel platform capabilities and third-party management and security applications, Intel Active Management Technology enables IT administrators or managed service providers to easily and remotely discover, repair, and protect their networked computing assets.

  • Page 54: Computer Specifications

    Accessing a program on your computer Note: For Windows 7, depending on your computer model, some of the Lenovo programs might be ready to be installed, so you must install them manually. Then, you can access and use these programs.

  • Page 55: Installing A Program That Is Ready To Be Installed (Windows 7 Only)

    – Read how-to articles, explore Lenovo forums, and stay up-to-date on technology news with articles and blogs from trusted sources. Lenovo Companion is filled with exclusive Lenovo content to help you learn more about what you can do with your computer.
  • Page 56 • Lenovo ID (Windows 10) The Lenovo ID program enables you to create and manage your Lenovo ID. With a Lenovo ID, you can connect to everything Lenovo through a single account. Use your Lenovo ID for quick and simple authentication and then enjoy the various services provided by Lenovo.

  • Page 57: Chapter 3. Using Your Computer

    When you register your computer with Lenovo, you enter required information into a Lenovo database. The information enables Lenovo to contact you when there is a recall or other severe problem and provide quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users.

  • Page 58: Playing And Removing A Disc

    • To remove dust or fingerprints, wipe the disc with a clean, soft cloth from the center to the outside. Wiping the disc in a circular direction might cause loss of data. • Do not write or stick paper on the disc. •...

  • Page 59: Connecting To A Network

    2. Open Windows Media Player. See “Accessing a program on your computer” on page 46. 3. Follow the instructions on the screen. • Burn a disc from an ISO file. 1. Insert a recordable disc into the optical drive that supports recording. 2.
  • Page 60 To connect to a Bluetooth-enabled device, do the following: 1. Turn on the Bluetooth feature of your computer. Ensure that the Bluetooth-enabled device is located within a distance of about 10 m (32.8 ft) from your computer. 2. Click the Bluetooth icon in the Windows notification area on the taskbar. Then, click Add a Device and follow the instructions on the screen.

  • Page 61: Chapter 4. You And Your Computer

    For more information about power cords or power adapters, see “Power cords and power adapters” on page Comfort Although no single working position is ideal for everyone, here are a few guidelines to help you find a position that suits you best. The following figure sets an example for your reference. © Copyright Lenovo 2017...

  • Page 62: Accessibility Information

    Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience. You also can get the most up-to-date accessibility information from the following Web site: http://www.lenovo.com/accessibility...
  • Page 63 To use Ease of Access Center, do the following: 1. Click the Start button to open the Start menu. 2. Depending on your Windows version, do one of the following: • For Windows 7: Click Control Panel. View Control Panel by Large icons or Small icons, and then click Ease of Access Center.
  • Page 64 • Using PDFs with screen readers: http://www.adobe.com/accessibility.html?promoid=DJGVE • Using the JAWS screen reader: http://www.freedomscientific.com/jaws-hq.asp • Using the NVDA screen reader: http://www.nvaccess.org/ Screen resolution You can make the text and images on your screen easier to read by adjusting the screen resolution of your computer.

  • Page 65: Cleaning Your Computer

    Then, you can type a message on your computer and send it to the telephone. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.

  • Page 66: Good Maintenance Practices

    The cause of a problem might be change in hardware, change in software, or any other actions that might have taken place. A log book can help you or a Lenovo technician determines the cause of a problem. • Create Product Recovery discs. See “Recovery information” on page 91 for more information about using Product Recovery discs to restore the hard disk drive to the factory-default settings.

  • Page 67: Moving Your Computer

    Note: The device drivers provided by Windows Update might not be tested by Lenovo. It is recommended that you get device drivers by using Lenovo programs or from the Lenovo Web site at http://www.lenovo.com/ support Moving your computer Before moving your computer, take the following precautions: 1.
  • Page 68 P920 Hardware Maintenance Manual...

  • Page 69: Chapter 5. Security

    For security, store the keys in a secure place when you are not using them. Note: The key lock and keys are available only on some models. Figure 9. Locking the computer cover © Copyright Lenovo 2017...

  • Page 70: Attaching A Kensington-Style Cable Lock

    The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order such a cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support Figure 10.

  • Page 71: Using Passwords And Windows Accounts

    • For Windows 7: Use the Fingerprint Manager Pro or ThinkVantage Fingerprint Software program provided by Lenovo. To open the program, see “Accessing a program on your computer” on page 46. For more information about using the program, refer to the help system of the program.

  • Page 72: Using Firewalls

    Your computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate viruses. Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.

  • Page 73: Computrace Agent Software Embedded In Firmware

    4. To save settings and exit the Setup Utility program, press F10 or Fn+F10 (depending on the keyboard settings). Then, select Yes in the window displayed, and press Enter. Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset management and computer theft recovery solution. The software detects if changes have been made on the computer, such as hardware, software, or the computer call-in location.
  • Page 74 P920 Hardware Maintenance Manual...

  • Page 75: Chapter 6. Advanced Configuration

    Yes in the window displayed, and press Enter. Changing the display language of the Setup Utility program The Setup Utility program supports three display languages: English, French, and simplified Chinese. To change the display language of the Setup Utility program, do the following: © Copyright Lenovo 2017...

  • Page 76: Enabling Or Disabling A Device

    Then, select Yes in the window displayed, and press Enter. Enabling or disabling the ErP LPS compliance mode Lenovo computers meet the eco-design requirements of the ErP Lot 3 regulation. For more information, go http://www.lenovo.com/ecodeclaration You can enable the ErP LPS compliance mode in the Setup Utility program to reduce the consumption of electricity when your computer is off or in sleep mode.

  • Page 77: Enabling Or Disabling The Configuration Change Detection

    • Press the power button. • Enable the Wake Up on Alarm feature to make your computer wake up at a set time. See “Enabling or disabling the automatic power-on of your computer” on page 68. • Enable the After Power Loss feature to make your computer wake up when the power supply resumes after a sudden loss of electricity.

  • Page 78: Password Types

    You do not have to set any passwords to use your computer. However, using passwords improves computer security. If you decide to set any passwords, read the following topics. Password types The following types of passwords are available in the Setup Utility program: •...

  • Page 79: Selecting A Startup Device

    4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations” on page 70. 5.

  • Page 80: Changing The Fan Speed Level

    • To determine the currently installed BIOS level, start the Setup Utility program and view the BIOS Revision Level on the Main page. • Sources for obtaining the latest BIOS level available – Lenovo support Web site: http://www.lenovo.com/support – Lenovo Customer Support Center...

  • Page 81: Updating And Recovering The Bios

    To update the BIOS, do the following: 1. Go to http://www.lenovo.com/support 2. To update the BIOS from your operating system, download the flash BIOS update driver according to your operating system version. To update the BIOS from a flash update disc, download the ISO image version (used to create a flash update disc).

  • Page 82: Configuring Raid

    Configuring RAID This section provides information about storage drive requirements for RAID levels, and instructions on how to configure RAID for your computer. Depending on your computer model and configuration, you can configure RAID using one of the following utilities: •...
  • Page 83 Creating a RAID volume Attention: All the existing data stored on the selected drives will be erased while the RAID volume is being created. To create a RAID volume, do the following: 1. Enable RAID by doing the following: a. Start the Setup Utility program. See “Starting the Setup Utility program” on page 67. b.

  • Page 84: Configuring Raid With Avago Megaraid Configuration Utility

    3. Under RAID Volumes, select the RAID volume that you want to delete and press Enter. The RAID VOLUME INFO window is displayed. 4. Select Delete under Volume Actions and press Enter. When prompted, select Yes and press Enter to confirm the deletion of the selected RAID volume.
  • Page 85 Creating a RAID volume Attention: All the existing data stored on the selected drives will be erased while the RAID volume is being created. To create a RAID volume, do the following: 1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 67. 2.

  • Page 86: Configuring Raid With Intel Virtual Raid On Cpu

    To delete a RAID volume, do the following: 1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 67. 2. Select Advanced ➙ AVAGO MegaRAID Configuration Utility. 3. Select Main Menu and press Enter. 4. Select Virtual Drive Management and press Enter. 5.
  • Page 87 b. Select Advanced ➙ Intel(R) VMD technology and press Enter. c. Select each menu item and press Enter. Then, select Enabled and press Enter. d. Select an occupied M.2 solid-state drive slot as you need and press Enter. Then, select VMD and press Enter.
  • Page 88 6. To save settings and exit the Setup Utility program, press F10 or Fn+F10 (depending on the keyboard settings), select Yes in the window displayed, and press Enter. P920 Hardware Maintenance Manual...

  • Page 89: Chapter 7. Troubleshooting, Diagnostics, And Recovery

    5. Recover your operating system. See “Recovery information” on page 91. 6. If none of these actions solve your problem, contact the Lenovo Customer Support Center. For a list of Lenovo Support phone numbers, go to http://www.lenovo.com/support/phone...

  • Page 90: Audio Problems

    • The computer voltage matches the voltage available at the electrical outlet for your country or region. The operating system fails to start up. Solution: Ensure that the startup device sequence set in the Setup Utility program includes the device where the operating system resides.

  • Page 91: Cd Or Dvd Problems

    Click the Levels tab and ensure that the Balance settings are set correctly. Note: If the volume icon is not displayed in the Windows notification area, add the icon to the notification area. See the Windows help system. CD or DVD problems A CD or DVD does not work.

  • Page 92: Intermittent Problems

    The playback is slow or choppy. Solutions: • Disable any background programs, such as AntiVirus or Desktop Themes. • Ensure that video resolution is lower than 1152 x 864 pixels. A message indicating invalid disc or no disc found is displayed. Solutions: •...

  • Page 93: Wireless Lan Problem

    • Connect the cable from the Ethernet connector to the RJ45 connector of the hub. • Enable the Ethernet LAN feature in the Setup Utility program. Refer to “Using the Setup Utility program” on page 67. • Enable the Ethernet LAN adapter. 1.

  • Page 94: Bluetooth Problems

    • Enable the wireless LAN adapter. 1. Click the Start button to open the Start menu. 2. Depending on your Windows version, do one of the following: – For Windows 7: Click Control Panel. – For Windows 10: Click Windows System ➙ Control Panel. 3.

  • Page 95: Performance Problems

    Note: If the volume icon is not displayed in the Windows notification area, add the icon to the notification area. See the Windows help system. 3. Click Playback devices. 4. If you are using the Headset profile, select Bluetooth Hands-free Audio, and then click Set Default. If you are using the AV profile, select Stereo Audio, and then click Set Default.

  • Page 96: Serial Connector Problem

    • Right-click a blank area on the taskbar and open Task Manager. Then, end some tasks you are not performing. • Install additional memory modules. See Chapter 9 “Hardware removal and installation” on page 103. To purchase memory modules, go to: http://www.lenovo.com Serial connector problem The serial connector cannot be accessed. Solutions: •...

  • Page 97: Software And Driver Problems

    • If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.
  • Page 98 Note: If you are unable to isolate and repair the problem yourself after running Lenovo Companion, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.

  • Page 99: Uefi Diagnostic Program

    – If the Lenovo PC Diagnostics application is installed in your smartphone, use the application to transfer the error code from the computer to the smartphone for further analysis. The application is available for download at both Google Play and iTunes App Store.
  • Page 100 72. 2. Follow the instructions on the screen to choose the appropriate recovery solution. • Use the recovery disc set provided by Lenovo to restore the entire storage drive to the factory-default settings. – If your computer comes with the recovery disc set, follow the instructions shipped with the disc set.
  • Page 101 “Selecting a temporary startup device” on page 72. Then, follow the instructions on the screen to choose the appropriate recovery solution. • Use the recovery USB key provided by Lenovo to restore the entire storage drive to the factory-default settings.
  • Page 102 P920 Hardware Maintenance Manual...

  • Page 103: Chapter 8. Service Checkout And Symptom-To-Fru Index

    If possible, have this information available when requesting assistance from Service Support and Engineering functions. • Machine type and model • Processor or hard disk drive upgrades • Failure symptom – Do diagnostics indicate a failure? © Copyright Lenovo 2017...

  • Page 104: Symptom-To-Fru Index

    – What, when, where, single, or multiple systems? – Is the failure repeatable? – Has this configuration ever worked? – If it has been working, what changes were made prior to its failing? – Is this the original reported failure? •...

  • Page 105: Power Supply Problems

    Error FRU/Action The start-up drive is not in the boot sequence in Check the configuration and ensure that the start-up drive configuration. is in the boot sequence. No operating system installed on the boot drive. Install an operating system on the boot drive. The boot sector on the startup drive is corrupted.

  • Page 106: Post Error Codes

    Beep symptom FRU/Action 4 long beeps: insufficient shadow RAM resources for See the detailed failure information in “POST error codes” option ROM (error code: 8998) or PCIe/PCI MMIO on page 98. (memory mapped input/output) resources (error code: 8999) 2 long and 3 short beeps: graphics card error Perform the following actions in order: 1.

  • Page 107: Miscellaneous Error Conditions

    POST error message Description/Action Error code 1820 More than one external fingerprint This error message is displayed reader is attached. Turn off and when more than one external remove all but the reader that you set fingerprint reader is connected to up within your main operating the computer.
  • Page 108 Message/Symptom FRU/Action ® Computer will not perform a Wake On LAN (if applicable) 1. Check the power supply and signal cable connections to the network adapter. 2. Ensure that the operating system settings are set to enable Wake on LAN. 3.

  • Page 109: Undetermined Problems

    Message/Symptom FRU/Action Program loads from the hard disk with a known-good 1. Run the Setup Utility program and check the Startup diagnostics diskette in the first 3.5-inch diskette drive sequence. 2. Diskette Drive 3. Diskette Drive Cable 4. System Board 5.
  • Page 110 4. Repeat steps 1 through 3 until you find the failing device or adapter. If all devices and adapters have been removed, and the problem continues, replace the system board. See “System board” on page 207. P920 Hardware Maintenance Manual...

  • Page 111: Chapter 9. Hardware Removal And Installation

    1. Remove any media from the drives and turn off all connected devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Unlock any locking device that secures the computer cover. See “Locking your computer” on page 61. © Copyright Lenovo 2017...

  • Page 112: Removing And Installing Hardware

    • When removing or installing an option, use the appropriate instructions in this section along with the instructions that come with the option. • In most areas of the world, Lenovo requires the return of the defective CRU. Information about this will come with the CRU or will come a few days after the CRU arrives.

  • Page 113: Cover Presence Switch (Intrusion Switch)

    required connector. Then, use the instructions that come with the option to help you make the connection and install any required software or device drivers. Cover presence switch (intrusion switch) Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information”...
  • Page 114 6. To remove the cover presence switch, do the following: Pivot the clip on the bracket outward, and then disengage the failing cover presence switch from the circle clip to remove it from the bracket. Figure 13. Removing the cover presence switch from the bracket 7.

  • Page 115: Direct Cooling Air Baffle

    8. Route the cable of the new cover presence switch, and align the notch on the cover presence switch with the tab in the chassis. Then pivot the cover presence switch bracket as shown until it snaps into position. Figure 15. Installing the cover presence switch bracket 9.
  • Page 116 2. To remove the direct cooling air baffle, hold the handle to pull the direct cooling air baffle out of the chassis. Figure 16. Removing the direct cooling air baffle 3. To install the direct cooling air baffle, do the following: P920 Hardware Maintenance Manual...

  • Page 117: Device In A Flex Bay

    a. Align the plastic boards on the top and bottom sides of the direct cooling air baffle with the small gaps in the chassis. Ensure that the handle of the direct cooling air baffle faces toward the front of the chassis. Figure 17.
  • Page 118 • Front-access storage enclosure • Multi-drive conversion kit • Optical drive • Slim-optical-drive adapter Note: The following instructions on how to remove or install an optical drive also apply to other supported devices in the flex bay. To remove or install an optical drive, do the following: 1.
  • Page 119 a. If necessary, press the clip underneath the plastic shield until the plastic shield is ejected out of the bay. Remove the plastic shield from the bay. Then, grasp the metal shield inside the bay and pull it out of the chassis. Figure 19.

  • Page 120: Storage Drive In The Front-Access Storage Enclosure

    Storage drive in the front-access storage enclosure Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. The storage drive in the front-access storage drive can be hot-swappable. When both the following requirements are met, you can remove or install the drive without even turning off your computer.
  • Page 121 4. To remove the 3.5-inch storage drive, flex both sides of the bracket to remove the 3.5-inch storage drive from the bracket. Figure 23. Removing the 3.5-inch storage drive from the bracket 5. To install a new 3.5-inch storage drive into the front-access storage enclosure, do the following: a.
  • Page 122 b. Slide the bracket with the new 3.5-inch storage drive into the front-access storage enclosure until it snaps into position. Figure 25. Installing the 3.5-inch storage drive into the front-access storage enclosure c. Press the notch to secure the enclosure cover and lock the enclosure cover with the key. What to do next: •...
  • Page 123 a. Flex both sides of the bracket to remove the 2.5-inch storage drive from the bracket. Figure 28. Removing the 2.5-inch storage drive from the bracket b. Pivot the tab of the metal adapter upward. Then, push the adapter as shown until the four tabs on the adapter are slide into the notches .
  • Page 124 a. Note the orientation of the connector on the new storage drive. Then, flex both sides of the adapter and align the four pins with the corresponding holes in the storage drive. Note: Do not touch the circuit board (if accessible) of the 2.5-inch storage drive. Figure 31.

  • Page 125: Device In The Multi-Drive Conversion Kit

    c. Flex both sides of the plastic bracket and align pins on the plastic bracket with the corresponding holes in the plastic frame of the converter. Notes: • Ensure that the circuit board faces downward and the connectors face toward the rear of the bracket.
  • Page 126 The multi-drive conversion kit (hereafter referred to as kit) might be equipped with either one or both of the following components: • Slim optical drive • Storage drive (such as hard disk drive, solid-state drive, or hybrid drive) Slim optical drive Note: The instructions on how to remove or install a slim optical drive in the kit also apply to the slim-optical- drive adapter.
  • Page 127 a. Align the three tabs on the bracket with the corresponding holes in the new slim optical drive. Then, install the bracket to the new slim optical drive. Figure 37. Installing the bracket to the new slim optical drive b. Insert the new slim optical drive into the kit until you hear a click. The slim optical drive is secured in place.
  • Page 128 3. Press the clip as shown to open the rear cover of the kit. Figure 39. Opening the rear cover of the kit 4. Press both clips simultaneously toward each other and pull the conversion bracket out of the rear of the kit.
  • Page 129 5. To remove the 3.5-inch storage drive, flex both sides of the conversion bracket and then remove the drive out of the bracket. Do not touch the circuit board on the drive. Figure 41. Removing the storage drive from the bracket 6.
  • Page 130 b. Release tabs , and from the corresponding slots. Figure 43. Releasing tabs from the corresponding slots c. Unfold the bracket as shown. Figure 44. Unfolding the bracket P920 Hardware Maintenance Manual...
  • Page 131 d. Insert tabs , and into the corresponding slots. Ensure that the tabs are secured in place. Figure 45. Inserting tabs into the corresponding slots 7. Install a 3.5-inch storage drive into the bracket by doing the following: a. Flex both sides of the bracket and align pins , and on the bracket with the corresponding holes in the new 3.5-inch storage drive.
  • Page 132 c. Slide the new 3.5-inch storage drive with bracket into the kit from the rear until the drive snaps into position. Figure 47. Installing the new 3.5-inch storage drive with bracket into the kit 8. Pivot the rear cover of the kit inward until you hear a click. Ensure that the rear cover is secured in place. Figure 48.
  • Page 133 3. Press the clip as shown to open the rear cover of the kit. Figure 49. Opening the rear cover of the kit 4. Press both clips simultaneously toward each other and pull the conversion bracket out of the rear of the kit.
  • Page 134 6. To install a 2.5-inch storage drive, ensure that the conversion bracket is folded. To fold the bracket, do the following: a. Remove pins and reinstall them into slots Figure 52. Removing pins and reinstalling them into new slots b. Pivot the bracket as shown to release tabs , and from the slots.
  • Page 135 d. Insert tabs , and into the corresponding slots. Ensure that the tabs are secured in place. Figure 55. Inserting the tabs into the corresponding slots 7. To install a 2.5-inch storage drive, do the following: a. Flex the bracket and align pins , and on the bracket with the corresponding holes in the new 2.5-inch storage drive.

  • Page 136: 3.5-Inch Storage Drive

    c. Slide the new 2.5-inch storage drive with bracket into the kit from the rear until the drive snaps into position. Figure 57. Installing the new 2.5-inch storage drive with bracket into the kit 8. Pivot the rear cover of the kit inward until you hear a click. Ensure that the rear cover is secured in place. Figure 58.
  • Page 137 3. Press the pit on the cover of the storage drive bay so that the cover is opened. Then, pull the cover edge as shown to remove the storage drive bracket from the storage drive bay. Figure 59. Removing the storage drive bracket 4.
  • Page 138 a. Hold the 3.5-inch storage drive so that the connectors face toward the rear of the bracket and the circuit board faces upward. Then, flex both sides of the bracket and align the four pins on the bracket with the corresponding holes in the storage drive. Note: Do not touch the circuit board of the storage drive.

  • Page 139: 2.5-Inch Storage Drive

    b. Slide the bracket together with the installed storage drive into the storage drive bay until the bracket snaps into position. Figure 62. Installing the storage drive bracket What to do next: • To work with another piece of hardware, go to the appropriate section. •...
  • Page 140 3. Press the pit on the cover of the storage drive bay so that the cover is opened. Then, pull the cover edge as shown to remove the storage drive bracket from the storage drive bay. Figure 63. Removing the storage drive bracket 4.
  • Page 141 a. Flex both sides of the bracket and align the four pins on the bottom of the bracket with the corresponding holes in the storage drive. Notes: • If you are installing a 2.5-inch hard disk drive, ensure that the circuit board faces downward and the connectors face toward the rear of the bracket.
  • Page 142 3. Press the pit on the cover of the storage drive bay so that the cover is opened. Then, pull the cover edge as shown to remove the storage drive bracket from the storage drive bay. Figure 66. Removing the storage drive bracket 4.
  • Page 143 b. Pivot the tab of the metal adapter upward. Then, push the adapter as shown until the four tabs on the adapter are slide into the notches . Pivot the adapter as shown to remove it with the storage drive from the converter. Figure 68.
  • Page 144 c. Note the orientation of the connector on the new storage drive. Then, flex both sides of the adapter and align the four pins with the corresponding holes in the storage drive. Note: Do not touch the circuit board (if accessible) of the 2.5-inch storage drive. Figure 71.

  • Page 145: Front Fan Assembly

    e. Hold the converter with the installed 2.5-inch storage drive so that the connectors face toward the rear of the bracket and the circuit board faces upward. Then, flex sides of the bracket and align pins on the bracket with the corresponding holes in the converter. Note: Do not touch the circuit board of the storage drive.

  • Page 146: Rear Fan Assembly

    3. To remove the front fan assembly, press the tab and slide the front fan assembly outward by the handle to remove it from the chassis. Figure 74. Removing the front fan assembly 4. To install the front fan assembly, slide the front fan assembly into the multi-function bracket until it snaps into position.
  • Page 147 CAUTION: Keep fingers and other parts of your body away from hazardous, moving parts. If you suffer an injury, seek medical care immediately. To remove or install the rear fan assembly, do the following: 1. Prepare your computer. See “Preparing your computer and removing the computer cover” on page 103. 2.

  • Page 148: M.2 Solid-State Drive

    5. To install the rear fan assembly, slide it into the rear fan assembly bay until it snaps into position. Figure 77. Installing the rear fan assembly 6. Reinstall the direct cooling air baffle. See “Direct cooling air baffle” on page 107. What to do next: •...
  • Page 149 4. To remove the M.2 solid-state drive holder, pivot the tab upward to open the latch inside the multi- function bracket. Then, grasp the M.2 solid-state drive holder by its edges and gently pull it out of the M.2 solid-state drive slots. Notes: •...
  • Page 150 6. To remove an M.2 solid-state drive, do the following: a. Loosen the screw that secures the M.2 solid-state drive b. Remove the M.2 solid-state drive with the screw holder from the M.2 solid-state drive slot c. Remove the screw holder from the M.2 solid-state drive Figure 80.
  • Page 151 b. Align the notch in the screw holder with the corresponding notch in the M.2 solid-state drive. Insert the screw holder onto the new M.2 solid-state drive as shown. Figure 82. Inserting the screw holder onto the M.2 solid-state drive c.
  • Page 152 d. Tighten the screw to secure the new M.2 solid-state drive. Note: Do not overtighten the screw. Figure 84. Securing the M.2 solid-state drive 8. To install the M.2 solid-state drive heat sink, do the following: a. If necessary, remove the film that protects the thermal pad on the heat sink. b.
  • Page 153 c. Press the mounting stud downward and press the mounting stud downward. Then, turn the mounting stud 90-degree clockwise to secure the heat sink to the M.2 solid-state drive holder. Figure 86. Securing the heat sink to the M.2 solid-state drive holder 9.
  • Page 154 b. Pivot the tab downward until it snaps into position. Ensure that the latch inside the multi- function bracket is closed. Figure 88. Closing the card latch What to do next: • To work with another piece of hardware, go to the appropriate section. •...
  • Page 155 2. Slide the cover latches to the open position. Then, pivot the cover as shown until it stops. Figure 90. Opening the cover 3. Loosen the screws that secure the M.2 solid-state drive heat sink. Then, remove the heat sink as shown. Figure 91.
  • Page 156 4. To remove the M.2 solid-state drive, pull the handle of the retention latch outward to release the M.2 solid-state drive. Then, remove the M.2 solid-state drive from the PCIe adapter. Figure 92. Removing the M.2 solid-state drive 5. To install an M.2 solid-state drive, do the following: a.
  • Page 157 c. Pull the handle of the retention latch outward to the open position. Figure 94. Opening the retention latch d. Hold the new M.2 solid-state drive by its edges and ensure that the circuit board side is facing upward. Insert the drive into the M.2 solid-state drive slot on the PCIe adapter until it is firmly seated. Then, insert the plug of the retention latch into the hole to secure the new drive.

  • Page 158: Power Supply Assembly

    6. Install the heat sink as shown. Then tighten the screws to secure the heat sink. Figure 96. Installing the heat sink onto the PCIe adapter 7. Install the cover as shown. Then, slide the cover latches to the locked position. Figure 97.
  • Page 159 Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety and proper Underwriters Laboratories (UL) certification. CAUTION: Keep fingers and other parts of your body away from hazardous, moving parts. If you suffer an injury, seek medical care immediately.

  • Page 160: Memory Module

    4. With the handle open, slide the power supply assembly into the power supply assembly bay until it snaps into position. Pivot the handle to the closed position to ensure that the new power supply assembly is fully installed into position. Figure 99.
  • Page 161 Figure 100. Memory module installation order for computers with one microprocessor Figure 101. Memory module installation order for computers with two microprocessors Note: To avoid performance loss, if the memory slots 1 are occupied while the adjacent memory slots 2 are empty, move the memory modules from slots 1 to the adjacent slots 2 respectively.
  • Page 162 5. To remove a memory module, open the retaining clips and gently pull the memory module out of the memory slot. Figure 103. Removing the memory module 6. To install a memory module, do the following: a. Open the retaining clips of the memory slot into which you want to install the memory module. Figure 104.

  • Page 163: Pcie Card

    b. Position the new memory module over the memory slot. Ensure that the notch on the memory module aligns correctly with the slot key on the system board. Push the memory module straight down into the slot until the retaining clips close. Note: Do not touch the circuit board of the memory module.
  • Page 164 Figure 106. PCIe card installation order for computers with one microprocessor Figure 107. PCIe card installation order for computers with two microprocessors To remove or install a PCIe card, do the following: 1. Prepare your computer. See “Preparing your computer and removing the computer cover” on page 103. 2.
  • Page 165 Pivot the tab upward to open the latch inside the multi-function bracket. Figure 108. Opening the card latch Grasp the PCIe card retainer by its edges and gently pull it out of the latch. Remove the retainer completely from the PCIe card latch. Figure 109.
  • Page 166 b. Lift the handle on the rear of the chassis until it stops, and then pivot it as shown until it stops. The PCIe card latch is opened. Figure 110. Opening the PCIe card latch c. If the PCIe card is held in place by a retaining latch, press the retaining latch as shown to disengage the latch.
  • Page 167 d. Grasp the card and gently pull it out of the slot. Figure 112. Removing the PCIe card Notes: • If the card is connected to other device, disconnect the cables from the card. • The card might fit tightly into the slot. If necessary, alternately move each side of the card a small amount until the card is removed from the slot.
  • Page 168 a. Lift the handle on the rear of the chassis until it stops, and then pivot it as shown until it stops. The PCIe card latch is opened. Figure 113. Opening the PCIe card latch b. If needed, remove the appropriate metal slot cover on the rear of the chassis. c.
  • Page 169 d. Align the notch on the new PCIe card with the slot key in the PCIe card slot. Then, insert the new PCIe card downward into the card slot until it is securely seated. See “Parts on the system board” on page 38.
  • Page 170 e. Pivot the handle as shown until it stops, and then press it downward until the latch snaps into position. Figure 115. Closing the PCIe card latch f. For some models, install the PCIe card retainer. Insert the corresponding end of the PCIe card retainer into the gaps in the PCIe card latch as shown. Pivot the retainer downward to insert part into the corresponding slot in the multi-function bracket.

  • Page 171: Full-Length Pcie Card

    Pivot the tab downward until it snaps into position. Figure 117. Closing the card latch 7. Reinstall the direct cooling air baffle if you have removed it. See “Direct cooling air baffle” on page 107. What to do next: • To work with another piece of hardware, go to the appropriate section. •...
  • Page 172 Figure 118. PCIe card installation order for computers with one microprocessor Figure 119. PCIe card installation order for computers with two microprocessors To remove or install a full-length PCIe card, do the following: 1. Prepare your computer. See “Preparing your computer and removing the computer cover” on page 103. 2.
  • Page 173 a. Pivot the tab on the multi-function bracket upward until it stops. The PCIe card latch is opened. Lift the handle on the rear of the chassis until it stops, and then pivot it as shown until it stops. The PCIe card latch is opened.
  • Page 174 If the card is installed in PCIe 3.0 x16 card slot 1 ( ), pull the tab in the bracket next to microprocessor 2 memory slot 1 ( ) upward to disengage the retaining latch of the PCIe card slot. See “Parts on the system board”...
  • Page 175 c. Disconnect the power cable from the full-length PCIe card, and then grasp the card and gently pull it out of the slot. Figure 123. Removing the full-length PCIe card Notes: • If the card is connected to other device, disconnect the cables from the card. •...
  • Page 176 a. Pivot the tab on the multi-function bracket outward until it stops. The PCIe card latch is opened. Lift the handle on the rear of the chassis until it stops, and then pivot it as shown until it stops. The PCIe card latch is opened.
  • Page 177 d. Align the notch on the new full-length PCIe card with the slot key in the PCIe card slot. Then, insert the new card downward into the card slot until it is securely seated. Note: Do not touch the circuit board of the PCIe card. Figure 125.

  • Page 178: Super Capacitor Module

    e. Pivot the handle as shown until it stops, and then press it downward until the latch snaps into position. Pivot the tab downward until it snaps into position. Figure 126. Closing PCIe card latches f. Connect the power cable of the full-length PCIe card to the new card. See “Parts on the system board”...
  • Page 179 a. Pull and pivot the tab on the multi-function bracket as shown to open the latch inside. Figure 127. Opening the latch in the multi-function bracket Chapter 9 Hardware removal and installation...
  • Page 180 b. Disconnect the super-capacitor-module cable from the RAID adapter. Then remove the holder with the failing super capacitor module. Figure 128. Removing the super capacitor module 6. To install a super capacitor module, do the following: a. Pull and pivot the tab on the multi-function bracket to open the latch inside. b.

  • Page 181: Multi-Function Brackets

    d. Insert the corresponding end of the holder into the gaps in the PCIe card latch as shown. Pivot the holder downward to insert part into the corresponding slot in the multi-function bracket. Then, pivot the tab on the multi-function bracket to secure the holder. Figure 129.
  • Page 182 • “Power supply assembly” on page 150 • “Front fan assembly” on page 137 • “M.2 solid-state drive holder” on page 140 • “PCIe card retainer” on page 155 (if necessary) • “Super capacitor module” on page 170 (if necessary) •...
  • Page 183 5. Align three tabs on the bracket with the corresponding holes in the chassis. Then, insert the three tabs into the corresponding holes until the bracket snaps into position. Figure 131. Reinstalling the multi-function bracket 6. Reinstall the following parts if you have removed them: •...
  • Page 184 • “PCIe card retainer” on page 155 (if necessary) • “Super capacitor module” on page 170 (if necessary) • “Full-length PCIe card” on page 163 (if necessary) 4. Press the foot inward and pull the handle to the rear of the chassis at the same time to remove the bracket.

  • Page 185: Coin-Cell Battery

    5. Align tabs and tabs on the bracket with the corresponding holes in the chassis. Then, insert the tabs into the corresponding holes until the bracket snaps into position. Figure 133. Reinstalling the multi-function bracket 6. Reinstall the following parts if you have removed them: •...
  • Page 186 Refer to the “Lithium coin-cell battery notice” in the Safety, Warranty, and Setup Guide for information about disposing of the coin-cell battery. To remove and install the coin-cell battery, do the following: 1. Prepare your computer. See “Preparing your computer and removing the computer cover” on page 103. 2.

  • Page 187: Wi-Fi Units

    • “Direct cooling air baffle” on page 107 7. Reinstall the computer cover and reconnect the cables. See “Completing the parts replacement” on page 210. Note: When the computer is turned on for the first time after the coin-cell battery is replaced, an error message might be displayed.
  • Page 188 b. If your computer comes with a Wi-Fi card that supports the Bluetooth function, disconnect the Bluetooth cable from the Wi-Fi adapter. Figure 137. Disconnecting the Bluetooth cable c. On the rear of the computer, lift the handle and pivot it as shown until it stops. The PCIe card latch is opened.
  • Page 189 d. Grasp the Wi-Fi adapter and gently pull it out of the slot. Figure 139. Removing the Wi-Fi adapter Note: The card might fit tightly into the slot. If necessary, alternately move each side of the card a small amount until the card is removed from the slot. e.
  • Page 190 a. Insert the Wi-Fi card into the mini PCIe slot on the Wi-Fi adapter. Install two screws to secure the Wi- Fi card to the Wi-Fi adapter. Connect two Wi-Fi antenna cables to the Wi-Fi card. Figure 141. Installing the Wi-Fi card b.

  • Page 191: Device In The 5.25-Inch Flex Module

    e. Attach the Wi-Fi antenna cable connectors to the corresponding Wi-Fi antenna connectors the rear of the computer as shown. Figure 143. Installing the Wi-Fi antenna f. Tighten the Wi-Fi antenna cable connectors to secure them to the rear of the computer. What to do next: •...
  • Page 192 3. Remove the flex module from the front of the computer. See “Device in a flex bay” on page 109. 4. Lift the clip on the rear of the flex module. Then, slide the flex module cover to the rear of the flex module to remove the cover.
  • Page 193 6. To install a slim optical drive, do the following: a. If no slim optical drive has been installed in the flex module before, press the two metal clips remove the plastic clip with the two screws as shown. Remove the two screws. Figure 147.

  • Page 194: Card Reader

    Figure 150. Reinstalling the flex module cover 8. Install the flex module into the flex bay. See “Device in a flex bay” on page 109. 9. Refer to the recorded information about the cable connections and routing. Reconnect all cables connected to the flex module to the system board.
  • Page 195 Figure 152. Removing the card reader in the flex module b. Flex the four clips on the sides of the card reader retaining bracket to remove the card reader from the bracket. Figure 153. Removing the card reader from the card reader retaining bracket 6.
  • Page 196 Figure 155. Installing the card reader in the flex module 7. Position the flex module cover on the flex module. Ensure that the rail guides on the bottom of the flex module cover engage the rails on the flex module. Then, push the cover to the front of the flex module until it snaps into position.
  • Page 197 4. Lift the clip on the side of the flex module upward. Then, slide the flex module cover to the rear of the flex module to remove the cover. Figure 157. Removing the flex module cover 5. To remove an eSATA connector or IEEE 1394 connector, do the following: a.
  • Page 198 b. Place the eSATA connector or IEEE 1394 connector into the metal retainer. Then, insert the eSATA connector or IEEE 1394 connector into the corresponding slot in the flex module as shown. Figure 159. Installing the eSATA connector or IEEE 1394 connector in the flex module 7.
  • Page 199 • A front Thunderbolt PCIe x4 card • A bezel • A general-purpose input/output (GPIO) cable • A mini-SAS cable • An internal DP-to-DP cable • An external DP-to-DP cable To remove or install a front Thunderbolt adapter kit, do the following: 1.
  • Page 200 c. Flex the four clips on the sides of the retaining bracket to remove the front Thunderbolt I/O adapter from the bracket. Figure 163. Removing the front Thunderbolt I/O adapter from the retaining bracket 6. To install a front Thunderbolt I/O adapter, do the following: a.
  • Page 201 Figure 166. Installing the front Thunderbolt adapter and the retaining bracket into the flex module d. Install the front Thunderbolt PCIe x4 card into a PCIe 3.0 x4 card slot on the system board. See “PCIe card” on page 155 and “Parts on the system board” on page 38. e.

  • Page 202: Vroc Upgrade Key Module

    Figure 168. Reinstalling the flex module cover 8. Install the flex module into the flex bay. See “Device in a flex bay” on page 109. 9. Refer to the recorded information about the cable connections and routing. Reconnect all cables connected to the flex module to the system board.

  • Page 203: Blind-Connect Assembly

    • “Full-length PCIe card” on page 163 (if necessary) • “Multi-function bracket in the upper position” on page 173 5. Locate the VROC upgrade key module on the system board. See the VROC connector in “Parts on the system board” on page 38. 6.
  • Page 204 3. Press the pit on the cover of the storage drive bay so that the cover is opened. Then, pull the cover edge as shown to remove the storage drive bracket from the storage drive bay. Figure 171. Removing the storage drive bracket 4.
  • Page 205 Notes: • Be careful when you pull the cables through the holes. • The cable routing varies depending on whether the blind-connect assembly is installed in the upper storage drive bay or the lower storage drive bay. Record the cable routing method before pulling out the cables.
  • Page 206 b. Take a new blind-connect assembly. Insert the cables through the routing holes. Refer to the following figure for cable routing in the lower storage drive bay. Figure 174. Cable routing for the lower storage drive bay P920 Hardware Maintenance Manual...
  • Page 207 c. Align the four tabs at the bottom of the storage drive bay with the slots on the new blind-connect board. Then, press down the board and slide it as shown until it snaps into position. Figure 175. Installing the blind-connect assembly d.

  • Page 208: Heat-Sink-And-Fan Assembly

    What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 210. Heat-sink-and-fan assembly Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information”...
  • Page 209 ® c. Use a T30 Torx screwdriver to loosen screws , and in sequence to release the heat-sink- and-fan assembly from the system board. Note: Carefully loosen the four screws to avoid any possible damage to the system board. The four screws cannot be removed from the heat-sink-and-fan assembly.
  • Page 210 e. Turn the heat-sink-and-fan assembly upside down. Release two retaining clips at the corner of the microprocessor retainer and then release the other two retaining clips as shown. Then, lift the retainer with the microprocessor from the heat-sink-and-fan assembly. Figure 180. Removing the microprocessor retainer from the heat-sink-and-fan assembly Note: Set aside the microprocessor retainer with the microprocessor.
  • Page 211 b. Position the microprocessor retainer with the microprocessor on the heat-sink-and-fan assembly. Insert two retaining clips of the retainer into the corresponding holes in the heat-sink-and-fan assembly . Then, press the other two clips downward until you hear two clicks .

  • Page 212: Microprocessor

    d. Position the heat-sink-and-fan assembly on the system board as shown and align the four screws with the holes in the system board. Then, lower the heat-sink-and-fan assembly straight down onto the system board. Figure 184. Positioning the heat-sink-and-fan assembly on the system board e.
  • Page 213 CAUTION: Avoid contact with hot components inside the computer. During operation, some components become hot enough to burn the skin. Before you open the computer cover, turn off the computer, disconnect power, and wait approximately 10 minutes for the components to cool. Notes: •...
  • Page 214 b. Flex two sides of the retainer downward to release the microprocessor from the retainer . Then, lift the microprocessor off the retainer Note: Touch only the edges of the microprocessor. Do not touch the gold contacts. Figure 187. Removing the microprocessor from the microprocessor retainer c.

  • Page 215: System Board

    d. Install the microprocessor retainer with the new microprocessor on the heat-sink-and-fan assembly. Then, install the heat-sink-and-fan assembly on the system board. See “Heat-sink-and-fan assembly” on page 200. What to do next: • To work with another piece of hardware, go to the appropriate section. •...
  • Page 216 • “Rear fan assembly” on page 138 • “Memory module” on page 152 • “Heat-sink-and-fan assembly” on page 200 • “VROC upgrade key module” on page 194 b. Record the cable routing and cable connections, and then disconnect all cables from the system board.
  • Page 217 a. Position the new system board in the chassis. Align the 12 mounting studs on the bottom of the system board with the corresponding holes in the chassis. Then, push the new system board toward the rear of the computer until it snaps into position. Ensure that the system board is secured by the metal retainer.

  • Page 218: Completing The Parts Replacement

    hardware” on page 104. Connect all cables to the new system board. See “Parts on the system board” on page 38. d. Connect the external cables and the power cord to the computer. The failing system board must be returned with microprocessor socket covers to protect the pins during shipping and handling.
  • Page 219 To reinstall the computer cover and reconnect cables to your computer, do the following: 1. Ensure that all components have been reassembled correctly and that no tools or loose screws are left inside your computer. See “Computer components” on page 33 for the locations of various components in your computer.
  • Page 220 P920 Hardware Maintenance Manual...

  • Page 221: Chapter 10. Getting Information, Help, And Service

    Chapter 10. Getting information, help, and service This chapter provides information about getting help and support from Lenovo. Information resources You can use the information in this section to access useful resources relating to your computing needs. Accessing the user guide in various languages To access the user guide in various languages, go to: http://www.lenovo.com/support...

  • Page 222: Lenovo Support Web Site

    • Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available.

  • Page 223: Using Other Services

    For technical assistance with the installation of or questions related to Service Packs for your preinstalled Microsoft Windows product, go to . You also can contact the Lenovo Customer http://support.microsoft.com Support Center for help. Some fees might apply. Purchasing additional services During and after the warranty period, you can purchase additional services.
  • Page 224 P920 Hardware Maintenance Manual...

  • Page 225: Appendix A. System Memory Speed

    2400 MT/s memory modules. Then the system memory speed will be no faster than 2400 MT/s. • The microprocessor models supported in your computer might vary. For a list of supported microprocessor models, contact the Lenovo Customer Support Center. Refer to the following information about the system memory speed: • Memory module types: –...
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  • Page 227: Appendix B. Supplemental Information About The Ubuntu Operating System

    The LLW also is preinstalled on the computer. To access the LLW, go to the following directory: /usr/share/doc/lenovo-doc If you cannot view the LLW either from the Web site or from your computer, contact your local Lenovo office or reseller to obtain a printed version of the LLW.
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  • Page 229: Appendix C. Regulatory Information

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
  • Page 230 Verträglichkeit von Geräten), bzw. der EMV EU Richtlinie 2014/30/EU, für Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart.

  • Page 231: Eurasian Compliance Mark

    The ac power cord shipped with your product can be used only for this specific product. Do not use the ac power cord for other devices. Lenovo product service information for Taiwan Keyboard and mouse compliance statement for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo.

  • Page 232: Additional Regulatory Information

    All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http:// www.lenovo.com/support...

  • Page 233: Appendix D. Weee And Recycling Information

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 234: Recycling Information For Brazil

    If you need to replace it with a new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal operator, and follow their instructions.

  • Page 235: Battery Recycling Information For The European Union

    If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.
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  • Page 237: Appendix E. Restriction Of Hazardous Substances (Rohs) Directive

    For more information about Lenovo worldwide compliance on RoHS, go to: www.lenovo.com/rohs-communication China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). © Copyright Lenovo 2017...
  • Page 238 Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management) Rules. Taiwan RoHS P920 Hardware Maintenance Manual...

  • Page 239: Appendix F. Energy Star Model Information

    For more information about ENERGY STAR, go to: http://www.energystar.gov Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, set the following power-management features to take effect when your computer has been inactive for a specified duration: Table 2.
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  • Page 241: Appendix G. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
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  • Page 243: Appendix H. Trademarks

    Appendix H. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo ThinkStation The ThinkStation logo ThinkVantage Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies.
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