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NEC SV9100 Feature Handbook
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NEC SV9100 Feature Handbook

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  • Page 2: Table Of Contents

    TABLE OF CONTENTS ANSWER ANSWER KEY BACKGROUND MUSIC 3-13 CALL FORWARDING CALL WAITING CAMP CALLBACK CALLER ID CLOCK CALENDAR DISPLAY 18-20 CONFERENCE DIRECTED CALL PICKUP DIRECTORY DIALING DISTINCTIVE RINGING TONES AND FLASH PATTERNS 24-25 DO NOT DISTURB ROUP CALL PICKUP GROUP LISTEN ANDSET ANDSFREE AND...
  • Page 3 ANDSFREE NSWERBACK ORCED NTERCOM INGING 31-32 NTERCOM 33-34 LAST NUMBER REDIAL 35-36 MESSAGE WAITING MICROPHONE CUTOFF 38-39 ONE TOUCH CALLING PAGING EXTERNAL AGING INTERNAL 42-43 REDIAL FUNCTION REPEAT REDIAL SELECTABLE RING TONES 46-53 SPEED DIAL 54-55 STATION NAME ASSIGNMENT 56-58 TRANSFER VOICE OVER VOLUME CONTROLS...

  • Page 4: Answer Hold / Answer Key

    NEC SV8100 Quick Reference Guide NEC SV9100 Feature Handbook Answer Hold Operation To answer a call on a different line key or CAP key with a call in progress: 1. Receive a CO/PBX, DID/DISA/DIL/E&M incoming ring. Answer flashes. 2. Press Answer, and answer the new call.

  • Page 5: Background Music

    Sends music from a customer-provided music Background Music source to the speakers of the multiline telephone when the station is idle.  Operation To turn Background Music on or off: 1. Press idle Speaker. 2. Dial 725. 3. Press Speaker to hang up. Page 2 of 60 ...

  • Page 6: Call Forwarding

    Call Forwarding Operation To set Call Forward – Immediate at a forwarding station: 1. Pick up the handset or press Speaker. 2. Dial the Call Forward – Immediate Service Code (default: 741). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function Keys. 3.
  • Page 7 Call Forwarding (continued) To set Call Forward – Busy/No Answer at a forwarding station: 1. Pick up the handset or press Speaker. 2. Dial the Call Forward – Busy/No Answer Service Code (default: 744). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function keys. 3.
  • Page 8 Call Forwarding (continued) To set Call Forward – Both Ring at a forwarding station: 1. Pick up the handset or press Speaker. 2. Dial the Call Forward – Both Ring Service Code (default: 745). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function keys. 3.
  • Page 9 Call Forwarding (continued) To set Call Forward – Follow Me from the destination station: 1. Pick up the handset or press Speaker. 2. Dial the Call Forward – Follow Me Service Code (default: 746). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function keys. 3.
  • Page 10 Call Forwarding (continued) To set Call Forward Immediate for any Extension to Destination: 1. Pick up the handset or press Speaker. 2. Dial the Call Forward Immediate for any Extension to Destination Service Code (Default: 790). 3. Dial 1 (Set). 4.
  • Page 11 Call Forwarding (continued) To cancel Call Forward Busy/No Answer for any Extension to Destination: 1. Pick up the handset or press Speaker. 2. Dial the Call Forward Busy/No Answer for any Extension to Destination Service Code (default: 793). 3. Dial 0 (Cancel). 4.
  • Page 12 Call Forwarding (continued) To set Call Forward – Busy/No Answer using a Virtual Extension: 1. Press the idle Virtual Extension key. 2. Dial the Call Forward – Busy/No Answer Service Code (Default: 744). 3. Dial 1 (Set). 4. Dial the destination extension or off-premise number. 5.
  • Page 13 Call Forwarding, Off-Premise Operation To activate Call Forwarding Off-Premise non-split: 1. At a multiline terminal, press Speaker. - OR - At a single line telephone, lift the handset. 2. Dial the Call Forwarding Service Code. - OR - At a multiline terminal only, press the Call Forwarding Programmable Function keys 3.
  • Page 14 Call Forwarding, Off-Premise (continued) To activate Call Forwarding Off-Premise Split: 1. At a multiline terminal, press Speaker. - OR - At a single line telephone, lift the handset. 2. Dial the Call Forwarding Service Code. 3. Dial 1 (Set). 4. Dial 1 (Internal) or 0 (External). 5.
  • Page 15 Call Forwarding, Off-Premise (continued) Trunk-to-Trunk Forwarding: Set the Destination and Forward the Line: 1. Lift the handset. 2. Dial 735. 3. Dial trunk port number (001~200) to be defined. 4. Select the mode (1~8) to be defined. 5. Enter the telephone number, which is the destination of the forwarded trunk. The number is stored in the Speed Dial bin number.
  • Page 16 Call Forwarding / Do Not Disturb Override Operation To override an extension Call Forwarding or Do Not Disturb: 1. Call the forwarded or DND extension. 2. Press the Override key Page 13 of 60   ...

  • Page 17: Call Waiting / Camp-On

    With Call Waiting, an extension user Call Waiting / Camp-On may call a busy extension and wait in line (Camp-On) without hanging up Operation To Camp-On a busy extension: 1. Call the busy extension. 2. Dial # or press the Camp-On key 3.

  • Page 18: Callback

    Callback When an extension user calls a co-worker that does not answer or is busy, they can Operation leave a Callback request for a return call. To place a Callback: The user does not have to repeatedly call 1. Call unavailable (busy or unanswered) extension. the unanswered extension back, hoping 2.

  • Page 19: Caller Id

    Caller ID Operation Checking your Answered/Unanswered Caller ID Calls: To review the last 50 outside calls your extension received: 1. At a display multiline terminal, press the LIST Softkey. - OR - Press the Left Cursor Key twice and skip step 2. 2.

  • Page 20: Clock/Calendar Display

    Clock/Calendar Display Operation To set the system Time: 1. Press Speaker. 2. Dial 728. 3. Dial two digits for the hour (24 hour clock, 13 = 1:00 PM). 4. Dial two digits for the minutes (00~59). 5. Press Speaker to hang up. Page 17 of 60 ...

  • Page 21: Conference

    Conference Conference lets an extension user add additional inside and outside callers to Operation To establish a Conference: their conversation. With Conference, a Multiline Terminal user can set up a multiple-party 1. Establish intercom or trunk call. telephone meeting without leaving the 2.
  • Page 22 Conference (continued) Single Line Telephone 1. Establish Intercom or trunk call. 2. Hookflash and dial #1. 3. Dial extension you want to add. - OR - Access trunk call. - OR - Retrieve call from Park orbit. 4. Hookflash and repeat step 3 to add more parties. - OR - Hookflash twice to set up the Conference.
  • Page 23 Conference (continued) To drop an outside call from the Conference: 1. Press Hold to place the conference call on hold. 2. Hang up. * The lines involved in the Conference ring back separately to the telephone. 3. Answer and disconnect the unwanted outside call. 4.

  • Page 24: Directed Call Pickup

    Directed Call Pickup Operation To use Directed Call Pickup to intercept a call to a co-worker’s extension: 1. Pick up the handset or press Speaker. 2. Dial **. 3. Dial number of extension whose call you want to intercept. If more than one call is coming in, the system sets the priority for which call it answers first. Page 21 of 60 ...

  • Page 25: Directory Dialing

    Directory Dialing Operation To use Directory Dialing from a multiline terminal with an LCD: 1. Press the Dir softkey. -OR- Press the Right Cursor key. 2. Press the softkey for the Directory Dialing type: SPD–Speed Dials EXT–co-worker’s Extensions STA–Personal Speed Dials TELBK–Telephone Book 3.

  • Page 26: Distinctive Ringing, Tones And Flash Patterns

    Distinctive Ringing, Tones and Flash Patterns Operation To listen to the incoming ring choices: 1. Press Speaker. 2. Dial 711. 3. Dial 1 to check ringing for intercom calls. - OR - Dial 2 to check ringing for trunk calls. 4.

  • Page 27: Do Not Disturb

    Do Not Disturb Operation To activate or deactivate Do Not Disturb while your extension is idle: Multiline Terminal Using Softkeys 1. Do not lift handset. 2. Press Program softkey. 3. Press DND softkey. 4. Press Set softkey. 5. Choose from the following softkeys: Ext ICM ALL Cfwto Ext=Incoming Trunk Calls Blocked ICM=Incoming Intercom, Paging, call forwards and Transferred Trunk Calls...
  • Page 28 Do Not Disturb (continued) 3. Dial the DND option code. 0 = Cancel DND 1 = Incoming Trunk Calls Blocked 2 = Paging, incoming Intercom, Call Forwards and Transferred Trunk Calls Blocked 3 = All Calls Blocked 4 = Call Forwards Blocked Single Line Telephone 1.

  • Page 29: Group Call Pickup

    Group Call Pickup allows an extension user to answer a call Group Call Pickup ringing another extension in a Pickup Group. This permits co- workers in the same work area to easily answer each other’s calls. Operation To answer a call ringing another telephone in your Pickup Group: 1.

  • Page 30: Group Listen

    Group Listen permits a multiline terminal Group Listen user to talk on the handset and have their caller’s voice broadcast over the Operation telephone speaker.  To initiate Group Listen: 1. Place or answer call using the handset. 2. Press Speaker twice (but do not hang up). Speaker flashes slowly.

  • Page 31: Handset Mute

    Handset Mute Operation While talking on a terminal handset: 1. Press MIC. - OR - 2. Press Feature + dial 1. - OR - 3. Press the Handset Transmission Cut-Off key Page 28 of 60   ...

  • Page 32: Handsfree And Monitor

    Handsfree and Monitor Operation To talk Handsfree: 1. Press Speaker, Trunk Line key or Virtual Extension key. 2. Place the call. 3. Speak toward the telephone when the called party answers. To change a handset call to a Handsfree call: 1.

  • Page 33: Handsfree Answerback / Forced Intercom Ringing

    Handsfree Answerback / Forced Intercom Ringing Operation To enable Handsfree Answerback for your incoming Intercom calls: 1. Press idle Speaker. 2. Dial 721. 3. Press Speaker to hang up. This disables Forced Intercom Ringing. To enable Forced Intercom Ringing for your incoming Intercom calls: 1.

  • Page 34: Intercom

    Intercom Operation To place an Intercom call: 1. At multiline terminal, press Speaker. - OR - At single line telephone, lift the handset. 2. Dial extension number (or 0 for your operator). (Your call may voice-announce or ring the called extension. Dial 1 to change the way your call alerts the called extension.) (If the extension you call is busy or does not answer, you can dial another extension without hanging up.)

  • Page 35: I Ntercom

    Intercom (continued) To change how Intercom calls ring the extension: 1. Press Speaker or lift the handset. 2. Dial 723 to have calls ring your extension. - OR - 3. Dial 721 to have calls voice announce to your extension Page 32 of 60 ...

  • Page 36: Last Number Redial

    Last Number Redial Operation To redial your last call: 1. Without lifting the handset, press Redial. The last dialed number is displayed. 2. To redial the last number, press #. - OR - Search for the desired number from the Redial List by pressing Redial or VOLUME keys.

  • Page 37: Last Number Redial

    Last Number Redial (continued) To check the number saved for Last Number Redial: 1. Press Redial or the Left Cursor key once. The stored number displays for six seconds. The stored number dials out if you: - Lift the handset. - Press an idle line key.

  • Page 38: Message Waiting

    Message Waiting Operation To leave a Message Waiting: 1. Call busy or unanswered extension. 2. Dial 0 or press the Message Waiting key 3. Hang up. With multiline terminal telephones, the Message Waiting LED lights. To answer a Message Waiting: When you have a message, your Message Waiting LED flashes fast for multiline terminals.
  • Page 39 Message Waiting (continued) To cancel the Messages Waiting you have left at a specific extension: 1. At the multiline terminal, press Speaker. - OR - At the single line telephone, lift the handset. 2. Dial 771. 3. Dial the number of the extension you do not want to have your messages. 4.

  • Page 40: Microphone Cutoff

    Microphone Cutoff Operation To mute your telephone handset or Handsfree microphone while on a call: 1. Press MIC. This only turns off the Handsfree microphone. - OR - Press the Microphone Cutoff key This turns off both the handset and Handsfree microphone. To turn your telephone microphone back on: 1.

  • Page 41: One Touch Calling

    One-Touch Calling Operation Programmable Function Keys: To define a Programmable Function Key as a One-Touch Key: 1. Dial the service code for Function Key Programmi). 2. Press the key to be defined. 3. Dial 01 (DSS/One-Touch Key Operation). 4. For Direct Station Selection (Extension): a.
  • Page 42 One-Touch Calling (continued) Dial #4 to store a Speed Dial – Group dialing number. b. Dial Speed Dial number storage code (e.g., 001). c. Press Hold. d. Press Speaker. Checking the One-Touch Keys: To check the function of a One-Touch key: 1.

  • Page 43: Paging External

    Paging External Operation To Page into an external zone: 1. Press External Paging key 2. Make announcement. - OR - 1. At the multiline terminal, press Speaker or pick up the handset. - OR - At single line telephone, lift the handset. 2.

  • Page 44: Paging Internal

    Paging, Internal Operation To make an Internal Page announcement: Multiline Terminal 1. Press the zone Internal Paging key - OR - Press Speaker or lift the handset. 2. Dial 701 and the Paging Zone number (0~9 or 00~64). Dialing 0 or 00 calls All Call Internal Paging. - OR - Dial *1 and the Combined Paging Group code 1~8 or 0 (for Internal/External All Call).

  • Page 45: Redial Function

    Redial Function Operation To redial the last number dialed: 1. Press the left Navigation key. REDIAL [#] / SYS is displayed along with the last dialed number. 2. Press the up or down arrow to view the number to dial. 3.
  • Page 46 Redial Function (continued) To access a System Speed Dial bin: 1. Press the left Navigation key. REDIAL [#] / SYS is displayed along with the last dialed number. 2. Dial the System Speed Dial bin number. The number stored in that bin is displayed for your preview. 3.

  • Page 47: Repeat Redial

    Repeat Redial Operation To use Repeat Redial (if the outside party you call is unavailable or busy): 1. Place a trunk call. Listen for busy tone or ring no answer. 2. Press Feature + Redial. - OR - Press the Repeat Redial key Repeat Redial key flashes while you wait for the system to redial.

  • Page 48: Selectable Ring Tones

    Selectable Ring Tones Operation To change your extension incoming ring tones: 1. Press Speaker. 2. Dial 720. 3. Dial 1 to set Intercom ring; 2 to set trunk ring. 4. Dial code for the desired ring pattern (1~8). 5. Press Speaker to hang up. To listen to the incoming ring choices: 1.

  • Page 49: Speed Dial

    Speed Dial – System / Group / Station Operation To store an Speed Dialing number (display telephones only): 1. Press Speaker. 2. Dial 753 (for system) or 754 (for group). 3. Dial system or group storage code. Initially, there are 1000 System Speed Dialing codes. There are Group Speed Dialing codes only if you define them in programming.
  • Page 50 Speed Dial – System / Group / Station (continued) To store a System Speed Dialing number under a Programmable Function Key: 1. At multiline terminal, press Speaker. 2. Dial 751. 3. Press the key where the number is to be stored. 4.
  • Page 51 Speed Dial – System / Group / Station (continued) To check your stored Speed Dialing numbers (display telephone only): 1. Press the Help key. 2. For System Speed Dialing, press Redial. Dial the Speed Dialing Code (e.g., common code 001). If the entire stored number is too long for your telephone display, press * to see the rest of the number.
  • Page 52 Speed Dial – System / Group / Station (continued) 6. Enter the name associated with the Speed Dialing number (display telephones only). 7. Press Hold. 8. Press Speaker to hang up. To dial a Station Speed Dialing number (multiline terminal): 1.
  • Page 53 Speed Dial – Telephone Book Operation To search for an entry in the Telephone Book: 1. Press the DIR softkey. 2. Press the TELBK softkey. 3. Press the softkey associated with the first or second book. - OR - Press the Right cursor key. 4.
  • Page 54 Speed Dial – Telephone Book (continued) Search Using Softkey Press the Menu softkey and choose one of the following search types. Select the NAME softkey to search by name. Use the same search criteria explained in the “Search by Name” section. Select the GRP softkey to search by groups within that phone book.
  • Page 55 Speed Dial – Telephone Book (continued) 7. If you want to change the Telephone Book Entry Name, type the new name using the telephone dial pad keys and press the center button on the cursor pad. To accept the name change, press the center button on the cursor pad again.

  • Page 56: Speed Dial

    Speed Dial – Telephone Book (continued) To delete entries in the Telephone Book: 1. Press the DIR softkey. 2. Press the TELBK softkey. 3. Press the softkey associated with the first or second book. - OR - Press the Right cursor key. 4.

  • Page 57: Station Name Assignment

    Station Name Assignment – User Programmable Operation To program your extension name: 1. Press Speaker. 2. Dial 700. - OR - Press the Extension Name Change key 3. Press Hold. 4. Enter the name. (See Table 2-8 Keys for Entering Names below) Your name can be up to 12 digits maximum.

  • Page 58: Station Name Assignment

    Station Name Assignment – User Programmable (continued) Operation Refer to Table 2-8 Keys for Entering Names for and explanation for using the keypad to enter names. Use this keypad digit . . . When you want to. . . Enter characters: ¨...

  • Page 59: Transfer

    Transfer Operation Transferring Trunk Calls: To Transfer a trunk call to a co-worker’s extension: 1. At the multiline terminal, press Transfer. - OR - At single line telephone, hookflash. You hear Transfer dial tone. 2. Dial the co-worker’s extension number. If the extension is busy or does not answer, you can dial another extension number or press the line key to return to the call.
  • Page 60 Transfer (continued) Transferring without Holding: To Transfer without holding (multiline terminal only): 1. Lift the handset. 2. Press busy line or press Speaker. 3. When original caller hangs up, you are connected. Transferring Intercom Calls: To Transfer your Intercom call: 1.
  • Page 61 Transfer (continued) Transferring a Call Into a Conference/Existing Call: 1. While on a call, press Transfer and dial service code 624. The display shows the Transfer to Conf. ICM Dial. 2. Enter the extension number of the co-worker currently on a Conference call to which the call should be transferred.

  • Page 62: Voice Over

    Voice Over Operation To initiate a Voice Over to a busy extension: 1. Press Voice Over key - OR - Dial 6. - OR - Dial 690. You hear an alert tone and the Voice Over key flashes. You can talk to the called party after the alert tone ends.

  • Page 63: Volume Controls

    Volume Controls Operation To adjust the volume of incoming ringing and splash tone: 1. If the telephone is idle, press Speaker and dial 729. If the telephone is ringing, skip to Step 2. 2. Press VOLUME UP or VOLUME DOWN. To adjust the volume of ringing incoming Paging announcements, Handsfree, the handset or Background Music: 1.

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