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NEC NEAX2400 IMX Features Manual
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NEC NEAX2400 IMX Features Manual

NEC NEAX2400 IMX Features Manual

Hotel features
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NDA-24245
ISSUE 2
STOCK # 200890
®
Hotel Features and Specifications
MAY, 2000
NEC America, Inc.

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  • Page 1 NDA-24245 ISSUE 2 STOCK # 200890 ® Hotel Features and Specifications MAY, 2000 NEC America, Inc.
  • Page 2 NEC America, Inc. reserves the right to change the specifications, functions, or features, at any time, without notice. NEC America, Inc. has prepared this document for use by its employees and customers. The information contained herein is the property of NEC America, Inc.
  • Page 3 ISSUE 1 ISSUE 2 ISSUE 3 ISSUE 4 DATE DECEMBER, 1998 DATE MAY, 2000 DATE DATE ISSUE 5 ISSUE 6 ISSUE 7 ISSUE 8 DATE DATE DATE DATE NEAX2400 IMX Hotel Features and Specifications Revision Sheet 1/2 NDA-24245 ISSUE 2...
  • Page 4 ISSUE 1 ISSUE 2 ISSUE 3 ISSUE 4 DATE DECEMBER, 1998 DATE MAY, 2000 DATE DATE ISSUE 5 ISSUE 6 ISSUE 7 ISSUE 8 DATE DATE DATE DATE NEAX2400 IMX Hotel Features and Specifications Revision Sheet 2/2 NDA-24245 ISSUE 2...

  • Page 5: Table Of Contents

    Guest Information Display – PMS Terminal ......NEAX2400 IMX Hotel Features and Specifications...
  • Page 6 Wake-up Announcement – Headstart ....... . . 143 NEAX2400 IMX Hotel Features and Specifications...
  • Page 7 Service Set/Reset (SCS, SCR) ......... 130 DSS Busy Lamps on Attendant Console and Desk Console ....133 NEAX2400 IMX Hotel Features and Specifications Page iii...
  • Page 8 Available Hospitality Service Over CCIS ........102 NEAX2400 IMX Hotel Features and Specifications...
  • Page 9 Direct Service Set/Reset → D-26 Direct Station Selection — — → D-88 Directory Assistance Interface → D-89 Direct Selection – Outside — — → → term D-105D With Hotel Function NEAX2400 IMX Hotel Features and Specifications Page v NDA-24245, Issue 2...
  • Page 10 Printer Control – Hotel Attendant Console → → P-27 PMS Interface – BISYNC → → P-29 PMS Interface → P-34 Paging Console — — → → Room Cutoff → → R-10 Room Status NEAX2400 IMX Hotel Features and Specifications Page vi NDA-24245, Issue 2...
  • Page 11 2nd Wake-up Call – Same Guest Station → → T-13 Toll Terminal Access → → T-21 Timing Start → → V-16 Voice Mail Service Via Message Center Interface (MCI) → Wake-up Announcement – Headstart NEAX2400 IMX Hotel Features and Specifications Page vii NDA-24245, Issue 2...
  • Page 12 This page is for your notes. NEAX2400 IMX Hotel Features and Specifications Page viii NDA-24245, Issue 2...
  • Page 13 • This chapter explains the numbering plan in the hotel system. CHAPTER 3 - DESCRIPTION OF SERVICE FEATURES • This chapter explains how to use the hotel service features. NEAX2400 IMX Hotel Features and Specifications Page 1 NDA-24245, Issue 2...
  • Page 14 This page is for your notes. NEAX2400 IMX Hotel Features and Specifications Page 2 NDA-24245, Issue 2...
  • Page 15 Guest Station (4 or 5 digits) of Annex “4XXX” Administration Station (4 digits) “5XXX” Special Administration (4 digits) “8X” 2-Digits Trunk “9” C.O. Trunk “6” and “7” Vacant Level NEAX2400 IMX Hotel Features and Specifications Page 3 NDA-24245, Issue 2...
  • Page 16 The Hotel System can provide the Floor Service. The Floor Service is a service function to call the Room Service station on each floor by the same Access code. NEAX2400 IMX Hotel Features and Specifications Page 4 NDA-24245, Issue 2...
  • Page 17 C.F. – Busy Line – Entry C.F. – Busy Line – Cancel Line Load Control: Entry C.F. – Don’t Answer – Entry Line Load Control: Cancel C.F. – Don’t Answer – Cancel NEAX2400 IMX Hotel Features and Specifications Page 5 NDA-24245, Issue 2...
  • Page 18 Function Remarks Same Number Access (Dial Access to Attendant) Operator Call Call Hold Call Back (Entry) Cancel Number is “19” Executive Right of Way Speed Calling System Vacant Numbers NEAX2400 IMX Hotel Features and Specifications Page 6 NDA-24245, Issue 2...
  • Page 19 Same Number Access (Special Administration Special Administration Station Call) Station Number “2000” Vacant Numbers Automatic Wake Up (Entry) Cancel Number is “15” Automatic Wake Up (Cancel) Entry Number is “14” NEAX2400 IMX Hotel Features and Specifications Page 7 NDA-24245, Issue 2...
  • Page 20 This section explains the commands related to the Numbering Plan and also explains command assignment procedure. For details of command, refer to the NEAX2400 IMX Office Data Specification Manual. ASYD (Assignment of System Data) The system data pertaining to the Numbering Plan is as follows: •...
  • Page 21 These commands are used to specify the kind of service to be executed or the route to be accessed when a Special Access Code or Trunk Access Code is dialed. This data pertains to Administration stations. NEAX2400 IMX Hotel Features and Specifications Page 9...
  • Page 22 “9” C.O. Trunk Others • Numbering Plan Development Table is provided separately for Administration and Guest. • Use of “#” code in the Timing Start Service is made effective. NEAX2400 IMX Hotel Features and Specifications Page 10 NDA-24245, Issue 2...
  • Page 23 With respect to the 1st digit code (1ST DC), assign Number of AGNP Necessary Digits (NND) as follows. 1ST DC NND AASP With respect to the Access Code (ACC) assign service features as follows. KIND NEAX2400 IMX Hotel Features and Specifications Page 11 NDA-24245, Issue 2...
  • Page 24 Assign the station data of Guest stations. AGST (STN “100” – “1000”, STN “200” – “2000”) Assign the data related to the Room Service. ASPF Station on each floor as follows: 5000 5001 NEAX2400 IMX Hotel Features and Specifications Page 12 NDA-24245, Issue 2...
  • Page 25 These items explain the functional outline of a specific service feature concerned and the matter of caution (hardware requirements, etc.) related to performance of that service feature. It is recommended that these items be referred to for more extensive knowledge of the service feature concerned. NEAX2400 IMX Hotel Features and Specifications Page 13 NDA-24245, Issue 2...
  • Page 26 This page is for your notes. NEAX2400 IMX Hotel Features and Specifications Page 14 NDA-24245, Issue 2...

  • Page 27: Automatic Wake-Up

    When set and cancel codes are the same: Step Action Result Lift the handset. Receive dial tone. Dial WAKE-UP code. Hear special dial tone. Dial the digit “3”. Hear service set tone. Hang up. NEAX2400 IMX Hotel Features and Specifications Page 15 NDA-24245, Issue 2...
  • Page 28 Action Result Press the WUS key while still connected with the guest room. Dial the wake-up time requested. (Use of 12-hour or 24-hour time is set in system data.). NEAX2400 IMX Hotel Features and Specifications Page 16 NDA-24245, Issue 2...
  • Page 29 If the guest does not answer, release the call by The guest number is given to the front desk clerk pressing CANCL key. and he/she is asked to visit the guest room. NEAX2400 IMX Hotel Features and Specifications Page 17 NDA-24245, Issue 2...
  • Page 30 If PMS Language Selection is used, AUTOMATIC WAKE-UP announcements can be provided according to a guest's language. If all announcement trunks are busy, music will be provided for AUTOMATIC WAKE-UP. Music is provided by the NEAX2400 IMX MUSIC ON HOLD [M-1] source. NEAX2400 IMX Hotel Features and Specifications Page 18...
  • Page 31 AUTOMATIC WAKE-UP entry and result information is reported, as required, to the PMS and NEAX2400 IMX hotel printer for continuous update. A maximum of six digits can be used for the identification code. Use of an ID code is not mandatory, and is left to the customer's discretion.

  • Page 32: A-10D

    Dial desired time of AUTOMATIC (Time and Date) WAKE-UP. >>> If the AUTOMATIC WAKE-UP time steady display is available by system data, the following will display: XX:XX Hang up. (Time and Date) >>> NEAX2400 IMX Hotel Features and Specifications Page 20 NDA-24245, Issue 2...
  • Page 33 Lift the handset or press the SPKR key. Receive dial tone. Dial WAKE-UP code. Hear special dial tone. Hear service set tone. The LCD displays: WAKE UP CNCL Dial the digit “3”. (Time and Date) >>> Hang up. NEAX2400 IMX Hotel Features and Specifications Page 21 NDA-24245, Issue 2...
  • Page 34 (last party disconnects) or to automatically disconnect after 30 seconds. An engineering traffic study is required to determine the number of interface trunks needed to accommodate each recording channel. NEAX2400 IMX Hotel Features and Specifications Page 22 NDA-24245, Issue 2...
  • Page 35 If all announcement trunks are busy, music will be provided for AUTOMATIC WAKE-UP. Music is provided by the NEAX2400 IMX MUSIC ON HOLD [M-1] source. For guest stations, a confirmation announcement can be provided instead of service set tone for AUTOMATIC WAKE-UP setting and cancelling operations.
  • Page 36 On the upper LCD, AUTOMATIC WAKE-UP - D , 2ND WAKE-UP CALL - SAME GUEST STATION, DO NOT term DISTURB - D , and ROOM CUTOFF are displayed in order of priority. NEAX2400 IMX Hotel Features and Specifications Page 24 NDA-24245, Issue 2...
  • Page 37 Lamp A Lamp B Lamp C Lamp D Maximum number of stations per LP that can be set for a single AUTOMATIC WAKE-UP time is determined by the system data. NEAX2400 IMX Hotel Features and Specifications Page 25 NDA-24245, Issue 2...

  • Page 38: Announcement Service

    Action Result Lift the handset or press the SPKR key. Receive dial tone. Dial the associated announcement service access The NEAX2400 IMX responds with an code. announcement. Listen to the announcement and hang up. Service Conditions This feature requires one of the following hardware alternatives: a.) Central Office Trunk (COT) or 2W E&M trunk and an announcement machine.

  • Page 39: Attendant Console With Hotel Functions

    A-25 Attendant Console With Hotel Functions General Description The NEAX2400 IMX Console provides regular business call handling and processing capabilities, as well as hospitality functions. The console provides for the following special hospitality services: Individual keys to set and reset:...
  • Page 40 General Description (cont’d) Note: If the Desk Console is used instead of the NEAX2400 IMX Hotel Attendant Console, the basic key allocations are different from the previous ones. The following illustration shows the Desk Console key positions and indications used in hotel system.
  • Page 41 The OAI name of the Administration station is displayed on the character display (guest name display area) when Name Display service via OAI is available in the NEAX2400 IMX system. When there is no name assigned for the Administration station, “ADM STATION” is displayed.

  • Page 42: Audit Reports

    Room Class 4 Room Class 5 Room Class 6 Room Class Room Class 7 Room Class 8 Room Class 9 Room Class 10 Room Class 11 Room Class 12 NEAX2400 IMX Hotel Features and Specifications Page 30 NDA-24245, Issue 2...
  • Page 43 Only one audit may be run at a time. Status information is automatically printed out when the following services are performed: • MAID STATUS [M22] (from guest room only). • AUTOMATIC WAKE-UP [A-10] (unanswered, blocked calls). NEAX2400 IMX Hotel Features and Specifications Page 31 NDA-24245, Issue 2...

  • Page 44: Automatic Message Waiting Lamp Off

    This feature is not available when calling the Console. Message Waiting lamps set by Message Center Interface will not be canceled by AUTOMATIC MESSAGE WAITING LAMP OFF [A-48]. Refer to MESSAGE WAITING [M-6] for more information. NEAX2400 IMX Hotel Features and Specifications Page 32 NDA-24245, Issue 2...

  • Page 45: Alert Service

    Replace the handset. • To answer: Step Action Result The Stations rung by the Alert Service lifts the Announcement is heard from the Announcement handset. Machine. (Note) Replace the handset. NEAX2400 IMX Hotel Features and Specifications Page 33 NDA-24245, Issue 2...
  • Page 46 30 seconds. term While guest stations are ringing, the LCDs on the guest room D s (if used) will display: EMERGENCY CALL (Time and Date) >>> NEAX2400 IMX Hotel Features and Specifications Page 34 NDA-24245, Issue 2...

  • Page 47: Automatic Wake-Up - Hotel Attendant

    Direct Station Selection (DSS) keys. The Attendant may initiate ringing to all the phones in a suite by pressing the START key, or to a specific phone by pressing the corresponding DSS key. NEAX2400 IMX Hotel Features and Specifications Page 35...
  • Page 48 This ensures that the guests are awakened in a timely manner. When the overload is determined to be over, the Attendant seizes an idle loop and dials the Hotel Attendant Assistance Wake-up reactivate code. Automatic Wake-Up hotel attendant assistance overrides Do Not Disturb. NEAX2400 IMX Hotel Features and Specifications Page 36 NDA-24245, Issue 2...

  • Page 49: Automatic Multiple Attendant Recall

    Automatic Multiple Attendant Recall General Description This feature is a variation of the Automatic Recall feature of the NEAX2400 IMX. When the Attendant answers an incoming trunk call, dials the station, and presses the RELEASE key, the automatic-recall timer is activated. The dialed station rings, but if it is unanswered within the customer-defined recall time, the call is directed to all active Attendants as an incoming call on the NANS (no answer) ICI key —...
  • Page 50 RELEASE key. If the call has been forwarded, this number is not the same as the dialed number. Automatic Multiple Attendant Recall is not available for calls transferred to stations over CCIS. NEAX2400 IMX Hotel Features and Specifications Page 38...

  • Page 51: Answering Camp-On/Call Hold Calls By Switchhook Flash

    CALL HOLD [C-6] can be used to place the second When this feature is restricted: call on hold and return to the original call. NEAX2400 IMX Hotel Features and Specifications Page 39 NDA-24245, Issue 2...
  • Page 52 The function of the TRF key on the D does not change when this feature is enabled. The limitations for ATTENDANT CAMP-ON WITH TONE INDICATION [A-1] and for CALL HOLD [C-6] apply to this feature. NEAX2400 IMX Hotel Features and Specifications Page 40 NDA-24245, Issue 2...

  • Page 53: A-75 Automated Guest Station Voice Mail Retrieval

    Access to voice mail is established by dialing a VMR access code, and internal dialing by the PBX of a function code (limited to 2 digits plus a pause) and the station number (maximum of 5 digits). The order will be dependent on the voice mail system. NEAX2400 IMX Hotel Features and Specifications Page 41 NDA-24245, Issue 2...

  • Page 54: Busy Status - Hotel Attendant

    XXXX GST:XXXX When the called station is engaged in a Central Office (CO) line call and when Central Office code (1-4 digits) is assigned: STA BUSY → XXXX COC:X NEAX2400 IMX Hotel Features and Specifications Page 42 NDA-24245, Issue 2...
  • Page 55 CANCL key Service Conditions BUSY STATUS DISPLAY – HOTEL ATTENDANT is available only for the Hotel Console. This feature is available only when the called party is a guest station. NEAX2400 IMX Hotel Features and Specifications Page 43 NDA-24245, Issue 2...

  • Page 56: Calendar Display

    MONTH XX DAY DAY OF WEEK NAME b.) On the Desk Console: HH:MM AM/PM MONTH XX DAY DAY OF WEEK NAME The time indication can be corrected by use of the MAT command ATIM. NEAX2400 IMX Hotel Features and Specifications Page 44 NDA-24245, Issue 2...

  • Page 57: Check-In/Checkout

    Features may be cleared from the PMS terminal depending on data assignment when PMS Model 60 is used. All data is cleared when the Console is used. Features may be cleared from the PMS terminal depending on code sent to the NEAX2400 IMX when PMS Model 90 or 120 is used. Operating Procedure Check-In from the Console or Front Desk Terminal: •...
  • Page 58 CHK IN/CHK OUT key can be used to unrestrict or restrict the guest's phones prior to Check-In/Out from the PMS terminals as a temporary CHECK-IN/OUT when the PMS terminals are overloaded. NEAX2400 IMX Hotel Features and Specifications Page 46 NDA-24245, Issue 2...

  • Page 59: Calling Station Number Display

    >>> - OR - ADM XXXX (Time and Date) >>> - OR - HH:MM DDD (Time and Date) >>> HH:MM indicates lapsed time, DDD indicates trunk type (1-3 digits) NEAX2400 IMX Hotel Features and Specifications Page 47 NDA-24245, Issue 2...
  • Page 60 ADM (Administration) when connected to any station other than a guest station. The RMO, RMS, and ADM displays do not appear when calling between nodes of CCIS network. NEAX2400 IMX Hotel Features and Specifications Page 48 NDA-24245, Issue 2...

  • Page 61: Called Number Display - Hotel Attendant Console

    The DEST lamp goes off, and the SRC lamp lights. Either the The attendant presses the SRC key. calling party's station number or the route/trunk number is displayed. NEAX2400 IMX Hotel Features and Specifications Page 49 NDA-24245, Issue 2...
  • Page 62 Station A name and information Station A – Trunk A Trunk A TKSL Trunk A No. Station A name and information This service is activated, depending on the hotel system parameters. NEAX2400 IMX Hotel Features and Specifications Page 50 NDA-24245, Issue 2...

  • Page 63: Connecting Room Service

    The call rings an idle station. When the DND override feature is used for a secondary room, room status displays secondary room information with the master room number. NEAX2400 IMX Hotel Features and Specifications Page 51 NDA-24245, Issue 2...
  • Page 64 Ringing cycles are controlled by the line card. If suite rooms are not serviced by a common line card, ring will not be synchronized. If digital remote units are used for connecting stations, ringing will be random and will not be synchronized. NEAX2400 IMX Hotel Features and Specifications Page 52 NDA-24245, Issue 2...

  • Page 65: Call Information Display

    (Time and Date) >>> HH:MM indicates lapsed time, X indicates trunk type (1-3 digits) - OR - HH:MM FX (Time and Date) >>> HH:MM WATS (Time and Date) >>> NEAX2400 IMX Hotel Features and Specifications Page 53 NDA-24245, Issue 2...
  • Page 66 When the guest name two-line display is provided by the system parameters, the time display (lower line) disappears during a call. When originating a call using the ISDN terminal, the charging information is not displayed. NEAX2400 IMX Hotel Features and Specifications Page 54 NDA-24245, Issue 2...

  • Page 67: Do Not Disturb

    (If ID code is required, dial ID code Receive special tone. upon receiving second dial tone.) Dial the station number Receive service set tone. Repeat Step 3 for as many guest rooms as required. NEAX2400 IMX Hotel Features and Specifications Page 55 NDA-24245, Issue 2...
  • Page 68 If a call to a station in DO NOT DISTURB mode is routed to the Console, the Attendant may be able to connect both stations for temporary service cancellation by pressing the DND OVER key. This aspect of the DO NOT DISTURB feature is programmable into system data. NEAX2400 IMX Hotel Features and Specifications Page 56 NDA-24245, Issue 2...
  • Page 69 DO NOT DISTURB mode or not; subsequent DO NOT DISTURB set/cancel is accepted. DO NOT DISTURB set by Special Administration Station can be canceled by guest station, and vice versa. NEAX2400 IMX Hotel Features and Specifications Page 57 NDA-24245, Issue 2...

  • Page 70: D-11D

    After the guest has checked out (CHECK-IN/CHECKOUT [C-23]), DO NOT DISTURB information is automatically cleared. A station in DO NOT DISTURB mode will be rung for AUTOMATIC WAKE-UP [A-10] service or for ALERT SERVICE [A-57]. NEAX2400 IMX Hotel Features and Specifications Page 58 NDA-24245, Issue 2...
  • Page 71 BUSINESS FEATURE cannot provide DND Override Feature. For the conditions of the LCD display when several services are set at the same time, see Service term Conditions of AUTOMATIC WAKE-UP – D [A-10D]. NEAX2400 IMX Hotel Features and Specifications Page 59 NDA-24245, Issue 2...

  • Page 72: Day/Night Class Of Service

    Transfer and connection to the different destination is determined by the business hours of the respective guest service station and the special number assigned to the group number in the night function. NEAX2400 IMX Hotel Features and Specifications Page 60...

  • Page 73: Direct Page Connection

    Attendant via the INTER-POSITION TRANSFER [I-5] feature. This feature is also available for internal calls. The PA-M87 (DPI: Direct Page Interface) is required if the Console PG key is used. NEAX2400 IMX Hotel Features and Specifications Page 61 NDA-24245, Issue 2...

  • Page 74: Direct Paging

    The PA-M87 (DPI: Direct Page Interface) circuit card is required. This circuit card provides an interface between the paging equipment and the NEAX2400 IMX. A maximum of six consoles can be connected to the paging equipment via each DPI card.

  • Page 75: Direct Service Set/Reset

    Figure 4 Key Pattern on the Attendant Console b.) The keys on the Desk Console (with hotel/motel add-on module) are shown in Figure CKIN CKOUT Figure 5 Key Pattern on the Desk Console NEAX2400 IMX Hotel Features and Specifications Page 63 NDA-24245, Issue 2...
  • Page 76 DIRECT SERVICE SET/RESET is available after a guest station calls the Attendant or the Front Desk Terminal, and until the attendant presses the CANCL key. The guest station is not required to remain connected for the service to be initiated. NEAX2400 IMX Hotel Features and Specifications Page 64 NDA-24245, Issue 2...

  • Page 77: Direct Station Selection

    DSS keys cannot be used in setting MESSAGE WAITING [M-6], DO NOT DISTURB [D-11], AUTOMATIC WAKE-UP [A-10], or similar services. A maximum of 14 digits can be assigned per DSS key. NEAX2400 IMX Hotel Features and Specifications Page 65 NDA-24245, Issue 2...

  • Page 78: Directory Assistance Interface

    PMS and NEAX2400 IMX are entered into the PMS data base at Check-In. The PMS will inform the NEAX2400 IMX of the guest's station number and that number is displayed at the Console. The attendant may now call that guest.

  • Page 79: Direct Selection - Outside

    DSS keys cannot be used in setting MESSAGE WAITING [M-6], DO NOT DISTURB [D-11], AUTOMATIC WAKE-UP [A-10], or similar services. A maximum of 14 digits can be assigned per key. DIRECT STATION SELECTION [D-26] services remain intact. NEAX2400 IMX Hotel Features and Specifications Page 67 NDA-24245, Issue 2...

  • Page 80: D Term With Hotel Function

    Connected to a guest station (DIRECT SERVICE SET/RESET [D-25]): • Step Action Result Press the specific function's set or reset key. The LCD shows the feature abbreviation. Press the ENT key. Press the END key. NEAX2400 IMX Hotel Features and Specifications Page 68 NDA-24245, Issue 2...
  • Page 81 AUTOMATIC WAKE-UP [A-10] for enhanced 12-hour time entry). Press the ENT key. Press the END key. Press the CE key to clear an entry such as a wrong station number. NEAX2400 IMX Hotel Features and Specifications Page 69 NDA-24245, Issue 2...
  • Page 82 LCD display. AM or PM is displayed with either an A or a P before the time. (STATUS is always displayed when any service is set.) NEAX2400 IMX Hotel Features and Specifications Page 70 NDA-24245, Issue 2...
  • Page 83 Pressing the TRF key. d.) Pressing the SPKR key. e.) Pressing the HOLD key. f.) Pressing a multi-line appearance key. g.) Lifting the handset off-hook, if it is in idle mode. NEAX2400 IMX Hotel Features and Specifications Page 71 NDA-24245, Issue 2...
  • Page 84 Table 4 Standard Service Abbreviations on D Feature Set/Activate Reset AUDIT REPORTS [A-26] — AUTOMATIC WAKE-UP [A-10] CHECK-IN/CHECKOUT [C-23] DO NOT DISTURB [D-11] MESSAGE WAITING [M-6] ROOM CUTOFF [R-9] ROOM STATUS [R-10] — NEAX2400 IMX Hotel Features and Specifications Page 72 NDA-24245, Issue 2...

  • Page 85: Direct Data Entry - Station

    The digits 0, 1, 2, 3, 4, 5, 6, 7, 8, and 9 can be used for the data. Reorder tone will be heard instead of service set tone if the PMS does not respond within 30 seconds or sends a negative answer to the NEAX2400 IMX. This feature requires a Model 90 or Model 120 PMS.

  • Page 86: Double Suite Room

    When the called party does not answer or is busy, the other primary station (primary or secondary) will be called. NEAX2400 IMX Hotel Features and Specifications Page 74 NDA-24245, Issue 2...
  • Page 87 The maximum number of telephone circuits that can be accommodated in a double suite room is eight circuits. c.) The Service Conditions of SUITE ROOM SERVICE [S-75] also apply to DOUBLE SUITE ROOM. NEAX2400 IMX Hotel Features and Specifications Page 75 NDA-24245, Issue 2...

  • Page 88: Dnd/Mw Lamp Control

    WAITING [M-6] service, control by MESSAGE WAITING [M-6] service has priority. The Message Waiting Lamp control is not available during predetermined Do Not Disturb mode. The Message Waiting Lamp requires a PA-16LCBE circuit card. NEAX2400 IMX Hotel Features and Specifications Page 76 NDA-24245, Issue 2...

  • Page 89: Emergency Call Monitor - Attendant

    This feature can also be used to print out a list of 911 calls. For these calls to print on the hotel printer, SMDR [S-10] must be enabled. NEAX2400 IMX Hotel Features and Specifications Page 77...

  • Page 90: Guest/Administrative Service

    A maximum of 15 editing patterns can be registered in system data. NEAX2400 IMX Hotel Features and Specifications Page 78 NDA-24245, Issue 2...

  • Page 91: Group Service Through Pms

    Group Service Through PMS General Description Group service information is entered via the PMS and forwarded to the NEAX2400 IMX for storage. This enables the Console, or predetermined Special Administration Stations, to activate various ANNOUNCEMENT SERVICES [A-15] on a group basis. Ten different types of announcements can be provided for group service.
  • Page 92 The lamp and display are extinguished. Service Conditions The PMS must be able to supply the NEAX2400 IMX with group service information. This information is entered from the PMS terminal and forwarded to the NEAX2400 IMX. This feature requires a Digital Announcement Trunk (DAT) package.
  • Page 93 D s are used for the guest stations in a group, the LCDs display as below (only when announcement type code is 0): WAKE UP (Time and Date) >>> NEAX2400 IMX Hotel Features and Specifications Page 81 NDA-24245, Issue 2...

  • Page 94: Guest Name Display Through Pms

    If an error is made in the course of key operations, press CLEAR and continue from Step 2 (station dialing). Service Conditions The PMS must be able to supply the NEAX2400 IMX with the guest name. This information is entered from the PMS host computer only.

  • Page 95: G-6D Guest Name Display - D Term

    SPEAKER button. name and station number of the called guest. Special Administration Station replaces the The display is cleared. handset or presses the SPEAKER button. NEAX2400 IMX Hotel Features and Specifications Page 83 NDA-24245, Issue 2...
  • Page 96 • After about 10 seconds the display changes to the name and station number of the called guest. Special Administration Station replaces the The display is cleared. handset or presses the SPEAKER button. NEAX2400 IMX Hotel Features and Specifications Page 84 NDA-24245, Issue 2...
  • Page 97 This feature will also operate in conjunction with LINE PRESELECTION – D [L-9D], when the subline preselected is programmed as a Special Administration Station. GUEST NAME DISPLAY THROUGH PMS [G-4] must be provided first. NEAX2400 IMX Hotel Features and Specifications Page 85 NDA-24245, Issue 2...
  • Page 98 (in a hotel awards program). The actual use is decided by the customer. (No additional programming is required for this data. The 3- and 5- character optional data are entered through the PMS terminal.) NEAX2400 IMX Hotel Features and Specifications Page 86 NDA-24245, Issue 2...

  • Page 99: G-7D Guest Information Display - D Term

    Data terminal with control signals for Carriage Return (CR) and Line Feed (LF). The terminal interface conditions are as follows: Interface: EIA RS-232C-based Transmission speed: 1200/2400/4800/9600 bps (Note) Transmission code: ASCII 7-bit Parity: With/without parity; parity can be even/odd Synchronization: Start-stop NEAX2400 IMX Hotel Features and Specifications Page 87 NDA-24245, Issue 2...
  • Page 100 Name of Company • Nationality • Number of Guests • Room Cutoff • Room Stay Information • Room Telephone Number • Time Set for Group Announcement • Wake-up Setting NEAX2400 IMX Hotel Features and Specifications Page 88 NDA-24245, Issue 2...

  • Page 101: Guest Information Display - Hotel Attendant Console

    Transfer of the guest information from PMS to NEAX2400 IMX shall be done within two seconds. The PMS terminal for this service is not shared by multiple Consoles.

  • Page 102: Guest Information Display - Pms Terminal

    Replace the handset. The guest information disappears. Service Conditions Transfer of the guest information from PMS to NEAX2400 IMX shall be done within a maximum of 2 seconds. To provide this service, a PMS computer is required. To provide this service, a PMS interface port (or ports) dedicated to this service is required, in addition to general PMS interface ports.

  • Page 103: Guest Room Calling - Hotel Attendant

    START key is used to call all stations, and a DSS key for an individual station. b.) DSS key/station correspondence and lamp indications are shown on the following page. NEAX2400 IMX Hotel Features and Specifications Page 91 NDA-24245, Issue 2...
  • Page 104 When the slave room of the SUITE ROOM SERVICE [S-75] is called by the DSS key, TIMING START [T-21] is not effective. This feature is not available for remote guest stations when Centralized Attendant is used in a CCIS network. NEAX2400 IMX Hotel Features and Specifications Page 92 NDA-24245, Issue 2...

  • Page 105: Group Restriction

    Enter the select number for the required The console displays its title according to the select restriction. number. Enter the group number. Press the ENT key. “OK” and the restriction status are displayed. NEAX2400 IMX Hotel Features and Specifications Page 93 NDA-24245, Issue 2...
  • Page 106 2 = to cancel Incoming Station Call Restriction and set Incoming C.O. Call Restriction 3 = to set Incoming Call Restriction b.) To set/cancel Group to Group Connection GRPR: 0/1 = cancel/set NEAX2400 IMX Hotel Features and Specifications Page 94 NDA-24245, Issue 2...
  • Page 107 When replacement of RSC is not assigned. Originating Party Connection Guest station Restricted without condition. ADM/Console Allowed without condition. Outside Restricted without condition. Another group Allowed if Group to Group Connection is entered. NEAX2400 IMX Hotel Features and Specifications Page 95 NDA-24245, Issue 2...
  • Page 108 When RESTRICTION FROM OUTGOING CALLS is set to a station in the group restricted with Outgoing Call Restriction of GROUP RESTRICTION, the station is restricted with RESTRICTION FROM OUTGOING CALLS. NEAX2400 IMX Hotel Features and Specifications Page 96 NDA-24245, Issue 2...

  • Page 109: Guest Station - D Term

    Operating Procedure Refer to the associated pages with regard to the operation of each service. Service Conditions Refer to the associated pages with regard to the operation of each service. NEAX2400 IMX Hotel Features and Specifications Page 97 NDA-24245, Issue 2...

  • Page 110: House Phone/Hot Line

    House phone/hot line function cannot be assigned to D House phone/hot line assignments are programmed into system data via the MAT. Guest stations may be assigned as house phones but not as hot lines. NEAX2400 IMX Hotel Features and Specifications Page 98 NDA-24245, Issue 2...

  • Page 111: Feature Transparency Over Ccis

    (Time and Date) (Time and Date) >>> When the called party answers: NAME XXXX (Time and Date) >>> term Figure 11 Example of Display for Call Origination from D NEAX2400 IMX Hotel Features and Specifications Page 99 NDA-24245, Issue 2...
  • Page 112 When the process ends normally, the guest information Enter other information, such as time, if is displayed on the character display; when not, “NG” is required. displayed. Press the ENT key on the console. NEAX2400 IMX Hotel Features and Specifications Page 100 NDA-24245, Issue 2...
  • Page 113 Display over CCIS is not available ( = USA and Canada only). When originating/answering the calls using the CCIS lines, the RING/ANS lamps are controlled as in case of the tie line call origination/termination. NEAX2400 IMX Hotel Features and Specifications Page 101 NDA-24245, Issue 2...
  • Page 114 Direct Service Set/Reset D-26 Direct Station Selection D-88 Directory Assistance Interface — D-89 Direct Selection – Outside term D-105 with Hospitality Functions D-107 Direct Data Entry – Station — NEAX2400 IMX Hotel Features and Specifications Page 102 NDA-24245, Issue 2...
  • Page 115 T-21 Timing Start — V-16 Voice Mail via Message Center Interface — Wake-Up Announcement – Headstart LEGEND: Available —: Not Available Available with some limitations USA and Canada only NEAX2400 IMX Hotel Features and Specifications Page 103 NDA-24245, Issue 2...

  • Page 116: Inter-Position Transfer 2

    Attendant can answer a call by pressing the Priority Call key or the ANSWER key. If an attendant does not have a Priority Call key designated, incoming call indication will not be seen when the attendant transfers a call using this service. NEAX2400 IMX Hotel Features and Specifications Page 104 NDA-24245, Issue 2...

  • Page 117: Language Service

    (GST1 or GST2) on the Hotel Console. Operating Procedure Language information is sent to the NEAX2400 IMX via the PMS interface. No manual operation is required. Service Conditions This service provides up to 15 languages through optional data programming. In standard data assignment, the following 7 languages are provided as defaults: •...
  • Page 118 The default identifiers of languages 1-7 can be changed by the customer to include other languages. Up to four ASCII characters can be used. (Refer to the AHSY command for programming index 1-32.) NEAX2400 IMX Hotel Features and Specifications Page 106...

  • Page 119: Message Waiting

    MESSAGE WAITING set from the PMS terminal can display at both the Console and Front Desk Terminal. If MESSAGE WAITING is cancelled from the Console, it will remain displayed at the Front Desk Terminal, and vice versa. NEAX2400 IMX Hotel Features and Specifications Page 107 NDA-24245, Issue 2...
  • Page 120 For the conditions of the LCD display when several services are set to a guest room D at the same time, term see Service Conditions of AUTOMATIC WAKE-UP - D [A-10D]. NEAX2400 IMX Hotel Features and Specifications Page 108 NDA-24245, Issue 2...

  • Page 121: Maid Status

    This feature allows the Console, Special Administration, or guest room stations to update the status of guest room conditions. This information is stored in the NEAX2400 IMX Hotel Processor (HP) for printout services, and is forwarded to the PMS computer for readout. AUDIT REPORTS [A-26] of MAID STATUS are also available. Refer to the AUDIT REPORTS [A-26] feature description for details.
  • Page 122 >>> Note 1: Reorder tone will be heard instead of service set tone if this feature is not accepted by the NEAX2400 IMX. Note 2: Service set tone will be heard after the Maid Status access code is dialed, if the Maid ID code is not in service.
  • Page 123 This service feature is compatible with the MAID STATUS ANSWERBACK [M-68] feature, and both can coexist in the same system. If an error is made upon dialing the identification code (if used), a reorder tone will be heard. NEAX2400 IMX Hotel Features and Specifications Page 111 NDA-24245, Issue 2...

  • Page 124: Manual Switching Of C.o. Incoming Call Destination

    Since CIC key is assigned in the same place as the AUD key, AUDIT REPORTS [A-26] function is not available when this feature is activated. This feature is not available across a CCIS network. Check-In/Checkout or Check-In Cancellation will not change the destination of the DIT calls. NEAX2400 IMX Hotel Features and Specifications Page 112 NDA-24245, Issue 2...

  • Page 125: Maid Status - Answerback

    Reorder tone will be heard instead of service set tone if the PMS does not respond within 30 seconds or sends a negative answer to the NEAX2400 IMX. This service feature is compatible with the MAID STATUS [M-22] feature; both can coexist in the same system.

  • Page 126: Off-Hook Alarm

    By pressing the HWS key on the Hotel Console, an attendant can send Howler Tone to an off-hook, single station routed to the EMG key. Howler Tone will be sent to a guest station one time only. NEAX2400 IMX Hotel Features and Specifications Page 114 NDA-24245, Issue 2...

  • Page 127: Overtime Call

    The timer value for OVERTIME CALL is defined by the system data programming (30, 60, 90 or 120 minutes). This feature is not available across a CCIS network. NEAX2400 IMX Hotel Features and Specifications Page 115 NDA-24245, Issue 2...

  • Page 128: Printer Control - Hotel Attendant Console

    Printer Control – Hotel Attendant Console General Description A printer should be connected to the NEAX2400 IMX to provide AUDIT REPORTS [A-26], CHECK-IN/ CHECKOUT [C-23], OVERTIME CALL [O-9], and AUTOMATIC WAKE-UP [A-10] set times, and results of Wake-Up calls. In the event that PMS is provided and then temporarily fails, PMS messages will be sent to this printer.

  • Page 129: Pms Interface - Bisync

    4 IMG-4800 or 9600 bps Operating Mode: Half Duplex Electrical Interface: EIA RS-232C electrical standard interface Interface Distance: Maximum 50 feet (15 meters) between NEAX2400 IMX and the PMS without modems Synchronization Method: SYN Synchronization Error Detection: CRC (CRC: Cyclic Redundancy Check)

  • Page 130: Pms Interface

    PMS Interface General Description The PMS INTERFACE provides a data link between the NEAX2400 IMX and the customer's Property Management System (PMS) computer. This communications link enables the PMS-related hospitality management functions. Major functions and their communication interactions are indicated below:...
  • Page 131 Room Status Change (PMS PBX) When PMS is equipped, * and # cannot be used as part of the station numbers. Only one PMS can be accommodated in an FCCS network. NEAX2400 IMX Hotel Features and Specifications Page 119 NDA-24245, Issue 2...

  • Page 132: Paging Console

    4 IMG: Maximum of 60 The AUTOMATIC RECALL [A-8] timer default is normally set at a maximum of 3 minutes. The paging unit is to be provided by the customer. NEAX2400 IMX Hotel Features and Specifications Page 120 NDA-24245, Issue 2...

  • Page 133: Room Cutoff

    Perform Steps 2 and 3 for the remaining stations, then perform Step 4 to exit from the service mode. Note 3: DIRECT SERVICE SET/RESET [D-25] is available for this feature. Refer to the feature description for details. NEAX2400 IMX Hotel Features and Specifications Page 121 NDA-24245, Issue 2...
  • Page 134 “RC” may be displayed depending on system data. For the conditions of the LCD display when several services are set at the same time, see Service term Conditions of AUTOMATIC WAKE-UP – D [A-10D]. NEAX2400 IMX Hotel Features and Specifications Page 122 NDA-24245, Issue 2...

  • Page 135: Room Status

    (0-9, *, or #). Refer to AHSY, INDEX 179. Display of whether a guest room is “Occupied” or the guest is “Out” can be selected either by the room key interface or Check-In/Checkout. NEAX2400 IMX Hotel Features and Specifications Page 123 NDA-24245, Issue 2...

  • Page 136: Room Numbering

    The leading digit of a guest room number display on the H/M Console and the Special Administration stations can be replaced by the # sign. This way, room numbers will be more easily recognized (for example, #101 rather than 7101). NEAX2400 IMX Hotel Features and Specifications Page 124 NDA-24245, Issue 2...

  • Page 137: Split Access

    Day/Night change is to be made either by the NITE key on the Hotel Console or the Day/Night assignment command (ADNR) for hotel service. This selection is to be made on a system basis. To change Day/Night mode, the Hotel Console must be used. NEAX2400 IMX Hotel Features and Specifications Page 125 NDA-24245, Issue 2...

  • Page 138: Screening (Split Hold)

    The attendant presses RELEASE. Service Conditions This feature is available for incoming trunk calls. SCREENING and ATTENDANT LOOP RELEASE [A-6] can be provided together. NEAX2400 IMX Hotel Features and Specifications Page 126 NDA-24245, Issue 2...

  • Page 139: Service Call Routing

    Floor 1 to 127 and basement 1 to 127 for each building. The maximum number of 16 access code numbers can be assigned. Each access code can have multiple terminations based on building and floor location. NEAX2400 IMX Hotel Features and Specifications Page 127 NDA-24245, Issue 2...

  • Page 140: Secretarial Service - Guest Station

    Press the ENTER key. 1:1 OK Press the EXIT key. Note: When multiple boss’ stations are set for one secretary station, repeat Steps 2 and 3 above. The display shows 1:N. NEAX2400 IMX Hotel Features and Specifications Page 128 NDA-24245, Issue 2...
  • Page 141 Secretary Station lifts the handset to answer Boss’ Station and Secretary station talk with each the call. other. Boss’ Station or Secretary Station replaces the The call is released. handset. NEAX2400 IMX Hotel Features and Specifications Page 129 NDA-24245, Issue 2...
  • Page 142 Boss’ Station. The secretary must dial the Busy Out Cancel code to begin receiving the Boss calls. Multiple Boss’ Stations can be set for a Secretary’s Station. (The number of boss’ stations is not limited.) NEAX2400 IMX Hotel Features and Specifications Page 130...
  • Page 143 An incoming call to the Boss’ Station is automatically transferred to the secretary’s station. If the secretary’s station is busy, the caller hears the busy tone. If the secretary has Call Forward – Busy set, the call rings at the CFW – Busy destination. NEAX2400 IMX Hotel Features and Specifications Page 131 NDA-24245, Issue 2...

  • Page 144: Suite Room Service

    If the primary station is busy, an incoming call to the primary will, depending on system data, allow one of the following: a.) Ring idle secondary stations. b.) The caller hears busy tone. c.) The call is transferred to the Console. NEAX2400 IMX Hotel Features and Specifications Page 132 NDA-24245, Issue 2...
  • Page 145 MULTIPLE LINE OPERATION – D [M-20D] service is available. term c.) The D should be designated as the primary station of the suite room. NEAX2400 IMX Hotel Features and Specifications Page 133 NDA-24245, Issue 2...
  • Page 146 If the primary station is busy, an incoming call will, depending on the system parameters, allow one of the following: • Ringing idle secondary stations. • The caller hears busy tone. NEAX2400 IMX Hotel Features and Specifications Page 134 NDA-24245, Issue 2...

  • Page 147: 2Nd Wake-Up Call - Same Guest Station

    Press the ENTER key. (Note 1) To set the second wake-up call for another guest consecutively, repeat steps 4 and 5. When all wake-up calls are set, press the END key. NEAX2400 IMX Hotel Features and Specifications Page 135 NDA-24245, Issue 2...
  • Page 148 HH:MM (Time and Date) >>> term Note 2: If a D is used for a guest station, the second wake-up time display (if provided) will go out. NEAX2400 IMX Hotel Features and Specifications Page 136 NDA-24245, Issue 2...
  • Page 149 24-hour time even if the second wake-up call is entered using 12-hour time. Guest Station ANTK Announcement Hotel Console Machine Note: The Second Wake-Up call can be cancelled by the Hotel Console only. NEAX2400 IMX Hotel Features and Specifications Page 137 NDA-24245, Issue 2...
  • Page 150 “WAKE UP” display will remain. For the conditions of the LCD display when several services are set at the same time, see Service term Conditions of AUTOMATIC WAKE-UP – D [A-27D]. NEAX2400 IMX Hotel Features and Specifications Page 138 NDA-24245, Issue 2...

  • Page 151: Toll Terminal Access

    • If direct-dial service is not allowed, guest will be connected to toll operator for completion of the call. Service Conditions Guest stations must be assigned the proper Route Restriction Class to gain TOLL TERMINAL ACCESS. NEAX2400 IMX Hotel Features and Specifications Page 139 NDA-24245, Issue 2...

  • Page 152: Timing Start

    4-digit station number = 4xxx 3-digit station number = 4xx Two stations are to be assigned as dummy stations. 2-digit station number = 4x 1-digit station number = 4 Note: x = 0 NEAX2400 IMX Hotel Features and Specifications Page 140 NDA-24245, Issue 2...

  • Page 153: Voice Mail Service Via Message Center Interface (Mci)

    Voice mail service is available for guest and Administration Stations through the Message Center Interface (MCI) in the NEAX2400 IMX Hotel System. This capability allows the integration of a customer-provided voice mail system, using an RS-232C interface. Guest calls are Call Forwarded – All Calls/Busy/Don't Answer to a UCD station port group, providing access to the voice mail system.
  • Page 154 Display operations for Console, Front Desk Terminal, and PMS are not performed (i.e. check-in, checkout, room change recovery do not operate). The NEAX2400 IMX will be notified of message waiting lamp on/off requirements by the Voice Mail equipment via MCI.

  • Page 155: Wake-Up Announcement - Headstart

    All AUTOMATIC WAKE-UP [A-10] times are to be set at 5-minute intervals in 24-hour time. (12-hour format is optional.) Example: 7:50 AM = 0750 7:55 AM = 0755 8:00 AM = 0800 NEAX2400 IMX Hotel Features and Specifications Page 143 NDA-24245, Issue 2...
  • Page 156 If PMS Language Selection is utilized, WAKE-UP ANNOUNCEMENT – HEADSTART can be provided according to the guest's language. Printout is available for unanswered, blocked, busy or answering (depending on system data) calls. AUTOMATIC WAKE-UP [A-10] verification can be accomplished via PMS. NEAX2400 IMX Hotel Features and Specifications Page 144 NDA-24245, Issue 2...

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