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NEC NEAX 2400 IPX User Manual
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NEC NEAX 2400 IPX User Manual

NEC NEAX 2400 IPX User Manual

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ND-91655(E)
ISSUE 3
SN716 Desk Console
USER'S GUIDE

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  • Page 1 ND-91655(E) ISSUE 3 SN716 Desk Console USER’S GUIDE...
  • Page 2 NEC Corporation reserves the right to change the specifications, functions, or features, at any time, without notice. NEC Corporation has prepared this document for use by its employees and customers. The in- formation contained herein is the property of NEC Corporation and shall not be reproduced with- out prior written approval from NEC Corporation.
  • Page 3 Printed in Japan 0405-300...

  • Page 4: Table Of Contents

    TABLE OF CONTENTS INTRODUCTION ........................1 KEYS AND LAMPS ......................3 TO ANSWER AN INCOMING CALL .................. 13 TO TRANSFER AN INCOMING CALL................14 INTERPOSITION TRANSFER ................... 16 CONSOLE TO CONSOLE CALLING ................. 17 TO ANSWER CONSOLE RECALL ..................18 TO ORIGINATE A CALL ....................
  • Page 5 TABLE OF CONTENTS MEET-ME PAGING ATTENDANT ..................33 SERIAL CALL........................35 MESSAGE WAITING FROM CONSOLE ................36 POSITION BUSY (FOR LUNCH, BREAKS, ETC.) ............37 NIGHT CONNECTION (FOR ACTIVATION OF NIGHT FEATURES AT CLOSE OF BUSINESS DAY) ....38 CONFIGURATION MENU....................39 LAMP CHECK PROCEDURE ....................

  • Page 6: Introduction

    INTRODUCTION Welcome to NEC Desk Console User Guide. The console incorporates powerful call processing functions, a compact design and easy-to-use features that will enable you to quickly answer and route calls. This guide has two main sections, the first section describes the keys, lamps and display on the console. The second section explains how to process calls using the features and functions.

  • Page 7: Loop Key

    The entire NEC telephone system, including the system’s central processor, lines, telephones and the console. STATION A telephone that is part of the NEAX 2400 IPX and has an extension number assigned. Calls from a station are considered internal calls for the purposes of this guide.

  • Page 8: Keys And Lamps

    Cancel DEST Talk Release Hold Answer PQRS WXYZ KEYS AND LAMPS Note: The confirmation tone control is as follows: SN716 DESKCON A-C The confirmation tone is audible, when each key except the UP/DOWN keys is pressed. It is possible to change the confirmation tone control by configuration.
  • Page 9 LOOP (KEYS AND LAMPS) Six keys – L1 through L6 – provide direct access to each loop for call processing and call origination. Each loop has a lamp that is part of the loop key. This is the Ring/Answer/Hold lamp. Each loop key also has a lamp to its right.
  • Page 10 Cancel DEST Talk Hold Release Answer OPERATOR CALL PROCESSING KEYS SRC (Source Key and Lamp) Allows the attendant to speak with the calling party. The associated lamp lights when the attendant is con- nected. The source trunk/station number appears on the LCD (Liquid Crystal Display) located at the top of the console.
  • Page 11 CANCEL (Key) Allows the attendant to: • Disconnect the calling (source) or called party (destination) from the loop. • Disconnect an outgoing trunk or tone seized by the attendant. • Disconnect a station recalling the attendant for transfer assistance. RELEASE (Key) Allows the attendant to release from an established connection, freeing the console for processing of new calls.
  • Page 12 Optional Key and lamp ADDITIONAL FUNCTION KEYS EMG (Emergency Key and Lamp) Allows the attendant to answer incoming calls from a station where the receiver has been off hook for a prede- termined amount of time. BV (Busy Verification Key and Lamp) Allows the attendant to monitor or enter into a station-to-station or station-to-trunk connection.
  • Page 13 CALL PARK (Key and Lamp) Allows the attendant to park a call that they have answered. Note: Any station may retrieve a parked call by dialing the remote retrieval code followed by the attendant number. SC (Serial Call Set Key and Lamp) Allows the attendant to be automatically recalled when a station user replaces the handset.

  • Page 14: Incoming Call Identification

    INCOMING CALL IDENTIFICATION Eight non-locking keys with associated lamps provide the attendant access to specific types of incoming calls. A flashing red lamp indicates a call waiting to be answered. A steady red lamp indicates a call answered. The standard arrangement of these keys is shown on the face layout: LDN (Listed Directory Number) Incoming central office trunk call.
  • Page 15 RECALL Incoming station call for attendant assistance in transferring an established outside call to another station. OPTION (Optional) Additional incoming special service calls, such as a tie line. Consult the system administrator to find out how these keys are assigned. Note: Although the attendant can answer calls using the Answer key, the Incoming Call Identification keys enable identification and prioritization of calls.
  • Page 16 POSITION BUSY (Lamp) When the attendant position (console) is not available to process calls, the lamp lights steadily red. POSITION BUSY (Key) Allows the attendant to place the console in busy mode by depressing the key. The console will still ring, but calls cannot be processed until the Position Busy key is pressed again.
  • Page 17 LCD – LIQUID CRYSTAL DISPLAY The four line display shows information about incoming and outgoing calls. The following information is dis- played basically: • The attendant position is available - The number of waiting calls and the date and time are displayed. CW:2 10:02 AM WED 10 •...

  • Page 18: To Answer An Incoming Call

    TO ANSWER AN INCOMING CALL PRESS ANSWER KEY • First call to the console will be answered. PRESS AN INCOMING CALL IDENTIFICATION KEY • LDN First outside call will be answered. • ATND First internal call will be answered. • RECALL Call transferred from an internal station will be answered.

  • Page 19: To Transfer An Incoming Call

    TO TRANSFER AN INCOMING CALL STATION IS IDLE • Press ANSWER or an Incoming Call Identification key. • Dial the number of the internal station. • Press RELEASE. Station will ring with the calling party. STATION IS BUSY (CAMP ON CALL) •...
  • Page 20 ANNOUNCE A TRANSFERRED CALL • Press ANSWER or Incoming Call Identification key. • Dial the number of the internal station. • Wait for station to answer. • Announce caller. CALLED STATION CHOICES: Will Accept Call • Press RELEASE. Both parties will be connected. Will Not Accept Call •...

  • Page 21: Interposition Transfer

    INTERPOSITION TRANSFER TRANSFER CALL FROM CONSOLE “A” TO CONSOLE “B” • Press START on Console “A”. • Dial Console “B” identification number or “0” for all console. • Press RELEASE on Console “A”. PICK UP TRANSFERRED CALL AT CONSOLE “B” •...

  • Page 22: Console To Console Calling

    CONSOLE TO CONSOLE CALLING CALL FROM CONSOLE “A” TO “B” Console “A” • Press idle LOOP key. • Dial Console “B” identification number or “0” for all console. ANSWER CALL AT CONSOLE “B” • TF lamp will flash. • Press TF key and speak with Console “A”. –...

  • Page 23: To Answer Console Recall

    TO ANSWER CONSOLE RECALL CALL HOLD • Press flashing LOOP. • Inform outside party (caller) of the status of the internal station they are trying to reach. CALLING PARTY CHOICES: Caller will Continue to Hold • Press HOLD. Caller will remain on hold. Caller will Call Back •...
  • Page 24 CALLING PARTY CHOICES: Caller Will Wait for Answer • Press RELEASE. Caller will be reconnected to ringing station. Caller Will Call Back • Press DEST. • Press CANCEL. • Press CANCEL. Caller will be disconnected. Caller Will Try a Different Station •...
  • Page 25 CALLING PARTY CHOICES: Caller Will Continue to Wait • Press RELEASE. • Outside party will be reconnected to busy station. Caller Will Call Back • Press DEST. • Press CANCEL. • Press CANCEL. Caller will be disconnected. Caller Will Try A Different Station •...

  • Page 26: To Originate A Call

    TO ORIGINATE A CALL TO PLACE AN OUTSIDE CALL • Press an idle LOOP. • Dial access code (example: 9). • Dial desired telephone number. To Disconnect • Press CANCEL. TO CALL AN INTERNAL STATION • Press an idle LOOP. •...

  • Page 27: To Hold A Call

    TO HOLD A CALL ANSWER CALL • Press HOLD. • Another call now may be answered and processed. TO RETURN TO HOLD CALL • Press associated flashing LOOP. – 22 –...

  • Page 28: To Record A Call

    TO RECORD A CALL • While conversing with caller on a LOOP, depress REC. • Press REC again to stop recording. • When conversation is finished, press RELEASE to disconnect caller. Note: The ability to record a call is an optional feature. CAUTION The use of the Record feature to eavesdrop or record sound activities at the other end of the telephone line may be illegal under certain circumstances and laws.

  • Page 29: To Originate An Outside Call For A Station

    TO ORIGINATE AN OUTSIDE CALL FOR A STATION NEAX2400 IPX WITH LEAST COST ROUTING Station calls attendant and stays on Loop while attendant processes call. • Press ANSWER or ATND key. • Obtain desired number from station. • Dial access code (example: 9) and desired telephone number. Outside Call Ringing •...
  • Page 30 Outside Call Ringing • Speak to answering party. • Press START. • Dial the number of the internal station that requested the call. • Press RELEASE. • Outside party will be connected to the internal station. Outside Call Busy • Press CANCEL. •...

  • Page 31: Call Splitting (Three-Way Conference)

    CALL SPLITTING (THREE-WAY CONFERENCE) When screening a call to station, the attendant may talk between inside DEST and outside SRC party, or con- nect both parties and remain in the conversation. TO SPEAK WITH CALLING PARTY ONLY • Press SRC. TO SPEAK WITH STATION ONLY •...

  • Page 32: Console Initiated Three-Way Conference

    CONSOLE INITIATED THREE-WAY CONFERENCE THE ATTENDANT MAY INITIATE A THREE PARTY CALL BY DIALING BOTH PARTIES • Originate a central office (outgoing) call. • Press START key after called party answers. • Dial second central office number or internal station number. •...

  • Page 33: Individual Trunk Access

    INDIVIDUAL TRUNK ACCESS • Press TRKSL (Trunk Select). • Dial desired trunk route (3 digits: example 001). • Dial desired trunk number (3 digits: example 002). • Dial tone will be heard if the trunk is available. • Busy tone will be heard if the trunk is unavailable. Note: Option exists for attendant to select a trunk by dialing the central office number (example: 9700, 9701, etc.) instead of the route and trunk number.

  • Page 34: Console Override

    CONSOLE OVERRIDE OVERRIDE A TRUNK CONNECTION • Press TRKSL (Trunk Select). • Dial desired trunk route (3 digits: 001). • Dial desired trunk number (3 digits: 002). • Receive busy tone. • Press BV (Busy Verification). Warning Tone is sent to all parties alerting them to override (optional fea- ture;...

  • Page 35: Call Forwarding (All Calls, Busy, No Answer)

    CALL FORWARDING (ALL CALLS, BUSY, NO ANSWER) TO SET FOR A STATION • Press an idle LOOP. • Dial the two-digit CALL FORWARDING SET access code (example: *2) and receive Special Dial Tone. • Dial the two digit tenant number (example: 01). •...

  • Page 36: Call Park

    CALL PARK ATTENDANT MAY PARK ONE CALL AT A TIME AGAINST THE INDIVIDUAL EXTENSION NUMBER ASSIGNED TO THAT CONSOLE. • Press the CALL PARK key and hear Service Set Tone. • Call is parked against the individual console extension number (not “0”). •...

  • Page 37: Overhead Paging

    OVERHEAD PAGING TO PAGE WITHOUT AN INCOMING CALL • Press an idle LOOP. • Press and hold PAGE and make announcement. • Press RELEASE. Note 1: Overhead paging is an optional feature. Check with your system administrator to determine if this feature is configured in your system.

  • Page 38: Meet-Me Paging Attendant

    MEET-ME PAGING ATTENDANT The Attendant may hold an incoming call, page the called party and connect the two parties (with or without announcing the call). FOR DIRECT PARTY CONNECTION • Answer an incoming call. • Dial paging access code or press PAGE and receive 1 second of ringback tone. •...
  • Page 39 When paged party dials answer code; • Answer call ringing on ATND key; call is now on a Loop. • Announce caller. • Press LOOP of held outside call. • Press RELEASE. Note 1: In a multiple console environment, if Console “A” paged the party and Console “B” answered the paged party call, an interposition transfer would be necessary.

  • Page 40: Serial Call

    SERIAL CALL • Press ANSWER or FUNCTION key to answer incoming Central Office call. • Calling party requests to speak with two or more stations sequentially. • Dial the first internal station number. • Press the SC key (instead of RELEASE). •...

  • Page 41: Message Waiting From Console

    MESSAGE WAITING FROM CONSOLE TO SET • Press an idle LOOP • Dial Message Waiting Set code and receive Special Dial Tone. • Dial internal station number and receive Service Set Tone. • Press RELEASE. TO CANCEL • Press an idle LOOP. •...

  • Page 42: Position Busy (For Lunch, Breaks, Etc.)

    POSITION BUSY (FOR LUNCH, BREAKS, ETC.) TO SET • Press POSITION BUSY. • POSITION BUSY lamp will be lit and POSITION AVAILABLE lamp will be off. TO CANCEL • Press POSITION BUSY. • POSITION BUSY lamp will be off and POSITION AVAILABLE lamp will be lit. –...

  • Page 43: Night Connection

    NIGHT CONNECTION (FOR ACTIVATION OF NIGHT FEATURES AT CLOSE OF BUSINESS DAY) TO ACTIVATE • Press NIGHT. • NIGHT lamp will be lit. TO CANCEL • Press NIGHT. • NIGHT lamp will be off. Note 1: Night features may or may not be configured in your system. Check with your system administra- tor for details.

  • Page 44: Configuration Menu

    CONFIGURATION MENU TO DIPSLAY CONFIGURATION MENU • Turn on the POSITION BUSY lamp. When the POSITION BUSY lamp is off, press the POSITON BUSY key to turn on the POSITION BUSY lamp. • Press the L4, L6, and SRC keys simultaneously. The first page of configuration menu appears on the LCD.
  • Page 45 Page 4 [CONFIG MENU P4] VER x SRC:prev page 1:CONF.TONE FOR ALL KEYS DEST:next page Release:exit Answer:update Note: 3rd and 4th pages do not appear, if your console is the SN716 DESKCON A-A. ⎯ previous page ⎯ DEST next page ⎯...
  • Page 46 TO ASSIGN CONFIGURATION DATA FOR DESK CONSOLE Press a numeric key at a menu page to assign configuration data. • [HEADSET/HANDSET TYPE] specifies an optional device connected to the HAND H/S0 connector. [HEADSET/HANDSET] SRC:menu ∗ 1:HEADSET 2:HEADSET Press the desired numeric key. An asterisk shows the selected number. : ⎯...
  • Page 47 • [MUTE] specifies On/Off setting of the mute function for the HAND H/S0 or H/S1 connector. [MUTE] SRC:menu ∗ 1:H/S0 ON, H/S1 ON 2:H/S0 ON, H/S1 OFF 3:H/S0 OFF, H/S1 ON Press the desired numeric key. An asterisk shows the selected number. : ⎯...
  • Page 48 • [BLF] specifies On/Off setting of the BLF function. [BLF] SRC:menu 1:10BLF ENABLE ∗ 2:DISABLE Note1 3:100BLF ENABLE Press the desired numeric key. An asterisk shows the selected number. : ⎯ 10BLF Available : ⎯ BLF is not Available SRC : ⎯ returns to configuration menu. Note 1: Do not set “3:100BLF ENABLE”.
  • Page 49 • [HOLD/START/RELEASE SWAP] specifies the locations of HOLD, START and RELEASE key. [HOLD/START/RELEASE SWAP] SRC:menu ∗ 1:ORIGNAL 2:SWAPPED Press the desired numeric key. An asterisk shows the selected number. : ⎯ Original setting : ⎯ Swapped setting SRC : ⎯ returns to configuration menu. Note : Default setting is “1:ORIGINAL”.
  • Page 50 • [2ND RINGING] specifies On/Off setting of the 2nd Ringing. [2ND RINGING] SRC:menu ∗ 1:ENABLE 2:DISABLE Press the desired numeric key. An asterisk shows the selected number. : ⎯ 2nd Ringing is available : ⎯ 2nd Ringing is Not available SRC : ⎯returns to configuration menu.
  • Page 51 • [RINGING] specifies On/Off setting of the Ringing. [RINGING] SRC:menu ∗ 1:ENABLE 2:DISABLE Press the desired numeric key. An asterisk shows the selected number. : ⎯ Ringing is available : ⎯ Ringing is Not available SRC : ⎯ returns to configuration menu. Note : Default setting is “1:ENABLE”.
  • Page 52 • [RECEIVER VOLUME SET] specifies the Receiver Volume. [RECEIVER VOLUME SET] SRC:menu ∗ 1:SYSTEM DEFAULT 4:QUIET PLACE 2:DEFAULT BY CALL 3:SAME AS PREVIOUS CALL Press the desired numeric key. An asterisk shows the selected number. : ⎯ Receiver Volume is set to the default level of the ATI card. : ⎯...
  • Page 53 • [RINGER VOLUME IN PB] specifies the Ringer Volume in the position busy state. [RINGER VOLUME IN PB] SRC:menu ∗ 1:NORMAL 2:MINIMUM Press the desired numeric key. An asterisk shows the selected number. : ⎯ Ringer Volume is the same level in the operating state. : ⎯...
  • Page 54 • [POWER CONTROL] specifies the Power Control of the CONSOLE in night answer mode. [POWER CONTROL] SRC:menu ∗ 1:NORMAL 2:LOW POWER (PUT OUT LCD) Press the desired numeric key. An asterisk shows the selected number. : ⎯Power Control is not effective. : ⎯The LCD back light is put out.
  • Page 55 • [CONF.TONE FOR ALL KEYS] specifies the Confirmation Tone Control for all keys of the CONSOLE. [CONF.TONE FOR ALL KEYS] SRC:menu ∗ 1:ENABLE 2:DISABLE 3:SYSTEM Press the desired numeric key. An asterisk shows the selected number. : ⎯Confirmation Tone is enable for all keys except the UP/DOWN keys. : ⎯Confirmation Tone is disable for all keys.

  • Page 56: Lamp Check Procedure

    LAMP CHECK PROCEDURE • Turn on the Position Busy lamp. When the Position Busy lamp is off, press the Position Busy key to turn on the Position Busy lamp (red). • Press the L5, L6, and SRC keys simultaneously, then all red lamps light steadily. •...

  • Page 57: Notes

    NOTES – 52 –...
  • Page 58 Liquid Crystal Display (LCD) Incoming Call Identification Keys Loop Keys Dial Key Pad Operator Call Processing Keys – 53 –...

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