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Lenovo ThinkSmart Core Hardware Maintenance Manual
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Lenovo ThinkSmart Core Hardware Maintenance Manual

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ThinkSmart Core Kit
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Summary of Contents for Lenovo ThinkSmart Core

  • Page 1 ThinkSmart Core Kit Hardware Maintenance Manual...
  • Page 2 • Documentation in the box First Edition (August 2021) © Copyright Lenovo 2021. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...

  • Page 3: Table Of Contents

    Hazardous energy statement ..Call Lenovo ....Tip-over hazard prevention notice..
  • Page 4 Chapter 9. Notices and trademarks ....57 ThinkSmart Core Kit Hardware Maintenance Manual...

  • Page 5: About This Manual

    About this manual This manual provides service and reference information for ThinkSmart Core Kit. Illustrations in this manual might look different from your product. Use this manual along with the advanced diagnostic tests to troubleshoot problems. Important: This manual is intended only for trained service technicians who are familiar with these products.
  • Page 6 ThinkSmart Core Kit Hardware Maintenance Manual...

  • Page 7: Chapter 1. Important Safety Information

    Chapter 1. Important safety information This chapter provides important safety information for your product. Note: ThinkSmart Core is referred to as “Computer” in this chapter. Safety notices This information can help you safely use your computer. Follow and retain all information included with your computer.

  • Page 8: Service And Upgrades

    Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement.

  • Page 9: Power Cords And Power Adapters

    Do not use them with any other products. For your safety, Lenovo provides a power cord with a grounded attachment plug to use with this product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.

  • Page 10: Extension Cords And Related Devices

    The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. Power cords provided by Lenovo for a specific country or region are usually available only in that country or region.

  • Page 11: Plugs And Outlets

    Plugs and outlets DANGER If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.

  • Page 12: Lithium Coin-Cell Battery Notice (For Selected Models)

    If the coin-cell battery is not a CRU, do not attempt to replace the coin-cell battery. Replacement of the battery must be done by a Lenovo-authorized repair facility or technician. The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations.

  • Page 13: Electrical Current Safety Information

    computer, power adapter, and many accessories produce some heat during normal operation. Extended contact with the body could cause discomfort or, potentially, a skin burn. • Do not charge the battery or operate your computer, power adapter, or accessories near flammable materials or in explosive environments.

  • Page 14: Liquid Crystal Display (Lcd) Notice

    • If your monitor weighs more than 18 kg (39.68 lb), we recommend that it be moved or lifted by two people. Product disposal (TFT monitors): • The fluorescent lamp in the liquid crystal display contains mercury; dispose according to local, state, or federal laws. ThinkSmart Core Kit Hardware Maintenance Manual...

  • Page 15: Use Earphones, Headphones, Or A Headset

    2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the packaging, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1. If different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5...

  • Page 16: Glass Parts Notice

    Tip-over hazard prevention notice The computer may cause harm to children if it is not located in an appropriate place. Follow the tips below to protect children from harm caused by the computer tipping over: ThinkSmart Core Kit Hardware Maintenance Manual...

  • Page 17: Static Electricity Prevention

    • Place the computers or monitors on sturdy furniture with a low base or furniture that has been anchored. Push the computers or monitors as far from the edge of the furniture as possible. • Keep remote controls, toys, and other items that might attract children away from the computers or monitors •...
  • Page 18 The cause of a problem might be change in hardware, change in software, or any other actions that might have taken place. A log book can help you or a Lenovo technician determine the cause of a problem. • Back up your data on the storage drive regularly. You can restore the storage drive from a backup.

  • Page 19: Chapter 2. General Checkout

    • Plastic parts, latches, pins, or connectors that have been cracked or broken by excessive force • Damage caused by liquid spilled into the system • Damage caused by the improper insertion of a PC Card or the installation of an incompatible card • Forgotten product password (making the product unusable) © Copyright Lenovo 2021...
  • Page 20 • Missing parts might be a symptom of unauthorized service or modification. • Check for obvious damage to a hard disk drive. If the spindle of a hard disk drive becomes noisy, the hard disk drive might have been dropped or subject to excessive force. ThinkSmart Core Kit Hardware Maintenance Manual...

  • Page 21: Chapter 3. Product Overview

    Chapter 3. Product Overview ThinkSmart Core Kits are modular conferencing solutions to transform conferencing into a collaborative, productive, and smart experience. End users will enjoy the familiar Microsoft Teams Rooms (referred to as MTR) interface and IT administrators will enjoy the easily deployed and managed Windows 10 IoT system.

  • Page 22: Sku Overview

    Full Room Kit 2 * Contact your place of purchase if any item is missing or damaged. Ensure that you retain your proof of purchase and packing material. They might be required to receive warranty service. ThinkSmart Core Kit Hardware Maintenance Manual...

  • Page 23: Thinksmart Core Connector Overview

    HDMI-in connector* this connector. * for selected models Note: Ensure that the camera or soundbar device connected to ThinkSmart Core is MTR certified before using with the MTR software. Statement on USB transfer rate Depending on many factors such as the processing capability of the host and peripheral devices, file...
  • Page 24 ThinkSmart Core Kit Hardware Maintenance Manual...

  • Page 25: Chapter 4. Service Checkout And Symptom-To-Fru Index

    – What, when, where, single, or multiple systems? – Is the failure repeatable? – Has this configuration ever worked? – If it has been working, what changes were made prior to its failing? – Is this the original reported failure? © Copyright Lenovo 2021...

  • Page 26: Symptom-To-Fru Index

    • If you did not receive any error message, look for a description of your error symptoms in the first part of this index. Power supply problems If you suspect a power problem, use the following procedures. ThinkSmart Core Kit Hardware Maintenance Manual...

  • Page 27: Post Error Codes

    Check/Verify FRU/Action Check the following for proper installation. Reseat connectors • Power cord • On/Off switch connector • On/Off switch power supply connector • System board power supply connectors • Microprocessor connection Check the power cord for continuity. Power cord Power-on switch Check the power-on switch for continuity.
  • Page 28 Not enough PCIe/PCI MMIO This error message is displayed resources. Currently only one video when the PCIe/PCI MMIO card is enabled. Remove some PCIe (memory mapped input/output) cards. resources are insufficient. Remove some add-in cards. ThinkSmart Core Kit Hardware Maintenance Manual...

  • Page 29: Chapter 5. Faq

    Yes. ThinkSmart Core supports network boot through the Ethernet connector. Does ThinkSmart Core support Restart ThinkSmart Core. During the boot, press F12 multiple times to load the network boot? Startup Device Menu. Based on your infrastructure, select the IPv4 or IPv6 option to initiate the network boot.
  • Page 30 Does ThinkSmart Core support wireless display? No. ThinkSmart Core is an appliance and is designed to be a meeting space- Can I use ThinkSmart Core as a based tabletop conference room AV device. Does ThinkSmart Core support Yes, For more information, see https://docs.microsoft.com/en-us/microsoftteams/...

  • Page 31: Chapter 6. Troubleshooting, Diagnostics, And Recovery

    2. See Chapter 6 “Troubleshooting, diagnostics, and recovery” on page 25 to resolve the problem you are experiencing, run the diagnostic program, and recover your operating system. 3. If the problem persists, contact Lenovo. See Chapter 7 “Help and support” on page 35. Troubleshooting Use the troubleshooting information to find solutions to problems that have definite symptoms.

  • Page 32: Mtr Problems

    Solution • Ensure that the account and password are correct and valid. • Ensure that the ThinkSmart Core is connected to a wired network and is connected to your Office 365 account or your Skype for MTR cannot be logged in.
  • Page 33 The ThinkSmart Controller screen image is screen. discolored. • Turn off ThinkSmart Core. Keep other devices at least 305 mm (12 inches) away from ThinkSmart Core. Then, turn on ThinkSmart Core. • Ensure that the display is connected to ThinkSmart Core correctly and securely.

  • Page 34: Audio Problems

    • Ensure that it is turned on. ThinkSmart Bar is lost during the MTR • Disconnect it from ThinkSmart Core and reconnect it to meeting. ThinkSmart Core. • Ensure that it is set as the audio device for conferencing from MTR Settings.

  • Page 35: Performance Problems

    The Wi-Fi feature does not work. Connect your ThinkSmart Core to a local network through the Ethernet connector on your ThinkSmart Core with an Ethernet cable. Note: It is not recommended that you connect a Bluetooth-enabled device to ThinkSmart Core.

  • Page 36: Drive Problems

    1. Turn on or restart the computer. 2. Before Windows starts, repeatedly press and release the F10 key until the Lenovo diagnostic opens. Note: If a BIOS password has been set, the UEFI BIOS will not open until you enter the correct password.

  • Page 37: Restore Your Files From A Backup

    2. Click Recovery ➙ Open System Restore. Then, follow the on-screen instructions. Restore your files from a backup Note: If you use the File History tool to restore your files from a backup, ensure that you backed up your data earlier with the tool. 1.

  • Page 38: Create And Use A Recovery Usb Device

    Windows recovery programs are damaged. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: https://smartsupport.lenovo.com/supportphonelist Create a recovery USB drive Attention: The creation process deletes anything stored on the USB drive.
  • Page 39 Note: The device drivers provided by Windows Update might not be tested by Lenovo. It is recommended that you get device drivers from Lenovo. 1. Open the Start menu. 2. Click Settings ➙ Update & Security ➙ Windows Update. 3. Follow the on-screen instructions.
  • Page 40 ThinkSmart Core Kit Hardware Maintenance Manual...

  • Page 41: Chapter 7. Help And Support

    ThinkSmart services: Deploy and Maintain. Customer Action You must register this service with Lenovo so a service technician can contact you to schedule initial deployment service: © Copyright Lenovo 2021...
  • Page 42 Redeployment of solution, if required, into a different meeting space is included. Note: These services are delivered virtually, with multi-lingual technicians available WW, ready to handle live support via video meeting, phone, email, or IM. ThinkSmart Core Kit Hardware Maintenance Manual...

  • Page 43: Call Lenovo

    Call Lenovo If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support Center. Before you contact Lenovo Prepare the following before you contact Lenovo: 1. Record the problem symptoms and details: •...
  • Page 44 The LLW also is preinstalled on ThinkSmart Core. To access the LLW, go to the following directory: C:\Windows\System32\oobe\info\default ThinkSmart Core Kit Hardware Maintenance Manual...

  • Page 45: Chapter 8. Hardware Removal And Installation

    Common tool Isolated tweezers Common tool Hexagonal socket Common tool Silicone grease Consumable tool Polyamide tape Consumable tool Mylar tape Consumable tool Eraser Consumable tool Electrical tape Consumable tool Double-sided tape Consumable tool Conductive tape Consumable tool © Copyright Lenovo 2021...

  • Page 46: Major Frus And Crus

    • FRUs: Refer to parts that must be installed or replaced only by trained service technicians. If customers choose to replace the FRUs by themselves, the product warranty might be affected. For detailed FRU and CRU information, such as the FRU part numbers and supported models, go to: http://www.lenovo.com/serviceparts-lookup ThinkSmart Core Kit Hardware Maintenance Manual...
  • Page 47 Number Description Self-service CRU Optional-service CRU Top cover System fan System board Heat sink Skype board Chapter 8 Hardware removal and installation...
  • Page 48 Satellite microphone module for ThinkSmart Bar ThinkSmart Bar ThinkSmart Core brackets & screws ThinkSmart Aux Display Decor cover Wi-Fi antenna cables (2) 22 23 Solid-state drive Video capture card Wi-Fi card shield Wi-Fi card ThinkSmart Core Kit Hardware Maintenance Manual...

  • Page 49: System Board And Skype Board

    System board and Skype board System board M.2 solid-state drive slot Wi-Fi card slot Board-to-board connector Clear CMOS (Complementary Metal Oxide Semiconductor) USB-A connector Ethernet connector USB-C connector USB-A connector HDMI-out connctor DC-in connector Chapter 8 Hardware removal and installation...

  • Page 50: Looking Up Fru Information

    Removing hardware This section provides instructions on how to remove and install hardware for ThinkSmart Core. You can expand the capabilities of your product and maintain your product by removing or installing hardware. To remove and install the ThinkSmart Bar, ThinkSmart Bar XL, and ThinkSmart Cam, refer to the Quick Start Guide.

  • Page 51: M.2 Solid-State Drive

    Before you open the top cover, turn off the Core and wait several minutes until the Core is cool. For access, do the following: 1. Disconnect the power cord from electrical outlet and disconnect all the cables from the Core. 2.
  • Page 52 For access: 1. Remove the top cover. See “Top cover” on page 44. 2. Remove the thermal pad if any. Removal step • Type Ⅰ ThinkSmart Core Kit Hardware Maintenance Manual...

  • Page 53: Wi-Fi Card

    • Type Ⅱ Wi-Fi card Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. For access: 1. Remove the top cover. See “Top cover” on page 44. 2. Remove the thermal pad if any. Chapter 8 Hardware removal and installation...

  • Page 54: System Board And Heat Sink

    The heat sink might be very hot. Before you open the bottom cover, turn off the Core and wait several minutes until the Core is cool. For access, remove the following FRUs: • “Top cover” on page 44 • “M.2 solid-state drive” on page 45 • “Wi-Fi card” on page 47 ThinkSmart Core Kit Hardware Maintenance Manual...

  • Page 55: Video Capture Card

    Removal steps Video capture card Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. For access, remove the following FRUs: • “Top cover” on page 44 • “M.2 solid-state drive” on page 45 •...

  • Page 56: Skype Board

    • “Top cover” on page 44 • “M.2 solid-state drive” on page 45 • “Wi-Fi card” on page 47 • “System board and heat sink” on page 48 • “Video capture card” on page 49 Removal steps ThinkSmart Core Kit Hardware Maintenance Manual...

  • Page 57: System Fan

    System fan Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. For access, remove the following FRUs: • “Top cover” on page 44 • “M.2 solid-state drive” on page 45 • “Wi-Fi card” on page 47 •...

  • Page 58: Thermal Sensor

    Removal step Cable cover Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. For access, remove the top cover. See “Top cover” on page 44. ThinkSmart Core Kit Hardware Maintenance Manual...

  • Page 59: Decor Cover

    Removal step Decor cover Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. For access, remove the top cover. See “Top cover” on page 44. Chapter 8 Hardware removal and installation...

  • Page 60: Wi-Fi Antenna Cables

    • “Wi-Fi card” on page 47 • “System board and heat sink” on page 48 • “Video capture card” on page 49 • “Skype board” on page 50 • “Decor cover” on page 53 ThinkSmart Core Kit Hardware Maintenance Manual...
  • Page 61 Removal step Chapter 8 Hardware removal and installation...
  • Page 62 ThinkSmart Core Kit Hardware Maintenance Manual...
  • Page 63 Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 64 Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice.

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