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Lenovo ThinkSmart One User Manual
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Lenovo ThinkSmart One User Manual

Deployment for microsoft teams rooms (mtr)
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ThinkSmart One Deployment Guide and User
Guide for Microsoft Teams Rooms (MTR)

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  • Page 1 ThinkSmart One Deployment Guide and User Guide for Microsoft Teams Rooms (MTR)
  • Page 2 • Other documents in the box First Edition (September 2022) © Copyright Lenovo 2022. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...

  • Page 3: Table Of Contents

    ....Install ThinkSmart One ... . . 9 Exit the BIOS menu ... . .
  • Page 4 Lenovo Customer Support Center ..Appendix A. Compliance information ....51 ThinkSmart One Deployment Guide and User Guide for Microsoft Teams Rooms (MTR)

  • Page 5: About This Documentation

    • Documentation content is subject to change without notice. To get the latest documentation, go to https:// smartsupport.lenovo.com/ ® ® • Microsoft makes periodic feature changes to the Windows operating system through Windows Update. Refer to Microsoft resources for the latest information. © Copyright Lenovo 2022...
  • Page 6 ThinkSmart One Deployment Guide and User Guide for Microsoft Teams Rooms (MTR)

  • Page 7: Chapter 1. Meet Thinksmart One

    Chapter 1. Meet ThinkSmart One Thanks for choosing ThinkSmart One. ThinkSmart One is the first Windows-based all-in-one bar on the market. It combines the high-resolution camera with wide filed of view, premium sound and powerful compute running Microsoft Windows. End users will enjoy the familiar Microsoft Teams Rooms (referred to as MTR) interface and IT administrators will enjoy the easily deployed and managed Windows system.

  • Page 8: Rear

    12. HDMI-in connnector to this connector. Connect to en external HDMI display. This HDMI 1.4 connector supports 13. HDMI-out connector display resolutions up to 3840 x 2160 pixels, 30 Hz. ThinkSmart One Deployment Guide and User Guide for Microsoft Teams Rooms (MTR)

  • Page 9: Right

    Adjust volume. 14. Volume button Switch between Operation mode and Non-operation mode. • Press to enter Operation mode. In this mode, ThinkSmart One is ready 15. Power button for meeting. • Press for 4 seconds to enter Non-operation mode. In this mode, the system clock is working while the system running has stopped.

  • Page 10: Specifications

    • Wireless LAN (not recommended) Operating system Windows 10 IoT Enterprise SAC 64 bit Preloaded Lenovo apps ThinkSmart Manager Service* Preloaded non-Lenovo apps Microsoft Teams Rooms * for selected models ThinkSmart One Deployment Guide and User Guide for Microsoft Teams Rooms (MTR)

  • Page 11: Smart Features

    • The camera will zoom out to show all people in the field of view when the speaker stops speaking for over 3 seconds. • The camera will run the auto zoom/frame function instead of the speaker tracking function when there are more than two speakers and their distance is too close (less than 50 cm). Chapter 1 Meet ThinkSmart One...
  • Page 12 ThinkSmart Controller Motion detection: Auto wake up the screen when a person approaches toward it. The detection angle is 90° and the detection distance is up to 3 meters. ThinkSmart One Deployment Guide and User Guide for Microsoft Teams Rooms (MTR)

  • Page 13: Chapter 2. Prerequisites For Deployment

    Chapter 2. Prerequisites for deployment The following are basic prerequisites for deployment. ThinkSmart One only works if the proper infrastructures are deployed. Please consult your sales representative for related prerequisites. Hardware • At least one external display with cable for HDMI-out connection •...

  • Page 14: Deploy And Maintain Services

    HD Group video calling (540 p videos on 1080 p screen) For more information, go to https://docs.microsoft.com/en-us/microsoftteams/rooms/ Deploy and Maintain Services A deploy, and maintain service is included with the ThinkSmart one. Go to https:// and schedule for professional support. lenovosmartofficeservices.com •...

  • Page 15: Chapter 3. Hardware Deployment

    Step 3. Fix ThinkSmart One to the bracket with screws in the bottom. • Install on the wall (10°) ThinkSmart One is slightly upward by 10 degrees. Recommended if you plan to install the device in a lower place. Step 1. Mount two L brackets to the lower holes of horizontal bracket.
  • Page 16 Step 3. Fix ThinkSmart One to the bracket with screws in the bottom. • Install on the wall (−10°) ThinkSmart one slightly faces downwards. Recommended if you plan to install it higher ( no more than 2 metres above the ground).

  • Page 17: Connect Devices To Thinksmart One

    1. Open the connector door. 2. Connect a keyboard, a mouse, Controller, an external display, an Ethernet cable, the power adapter and power cord, and your computer to ThinkSmart One. Note: Ensure you connect your computer to the HDMI-in connector (...

  • Page 18: Thinksmart Controller

    1. Place Controller on a table in either 30° or 60 ° position. Note: Its screen will rotate automatically. 2. Lock Controller to a table or other fixture through a cable lock compliant with Kensington / Lenovo NanoSaver lock standard (using Cleat locking technology). The security-lock slot is located in the Controller stand.

  • Page 19: Chapter 4. Software Deployment

    Chapter 4. Software deployment Configure Windows When you turn on ThinkSmart One for the first time, you will see the Windows Out of Box Experience (OOBE). Follow on-screen instructions to set the region and keyboard language. Note: It is working as designed to show the OOBE window on the external display rather than ThinkSmart Controller.
  • Page 20 ThinkSmart One Deployment Guide and User Guide for Microsoft Teams Rooms (MTR)

  • Page 21: Claim To Thinksmart Manager

    After the Windows OOBE settings are completed, wait several minutes until the Claim Device to ThinkSmart Manager window is displayed. Then you can claim ThinkSmart One through the QR code or the PIN code. After claiming, a new Windows administrator password will be generated by ThinkSmart Manager automatically.
  • Page 22 2. Log in with your Lenovo ID. If your do not have a Lenovo ID, select Sign up and follow the on-screen instructions to create it. Ensure that you validate the e-mail that comes from Lenovo when you first create a Lenovo ID.
  • Page 23 3. Follow the on-screen instructions to create organization. 4. After your organization is created, click Go to Portal and log in to your organization. 5. The user who created the organization is known as an Owner. The Owner sends invites from within ThinkSmart Manager to people who need access in the organization.
  • Page 24 Claiming from the ThinkSmart Manager application Prerequisite • Prepare a mobile device (such as smart phone) that can scan a QR code. • Ensure that ThinkSmart One and the mobile device are connected to the Internet during the claiming process. Claiming steps...
  • Page 25 1. Use your mobile device to scan the QR code. Follow on-screen instructions to install the ThinkSmart Manager application and log in to your organization. 2. Complete the following operations on your mobile device. Chapter 4 Software deployment...
  • Page 26 3. Add ThinkSmart One by one of the following: • Scan QR barcode (recommended): This QR code contains all the information required to add ThinkSmart One to ThinkSmart Manager. Once scanned, the application will add ThinkSmart One automatically. • Add manually: Once selected, the application will guide you to select Machine Type and enter Serial Number and the PIN code to add ThinkSmart One manually.
  • Page 27 4. Select if you want to apply the default organization configurations to ThinkSmart One from cloud. • Select it if you have configured ThinkSmart Oee locally and don’t want to apply the default organization configurations. • Do not select it if you want to apply the default organization configurations.
  • Page 28 6. Follow the on-screen instructions to complete the claiming process. After claiming You can view the administrator password from ThinkSmart Manager. You will need this password to enter the MTR Settings page or enter the administrator account. ThinkSmart One Deployment Guide and User Guide for Microsoft Teams Rooms (MTR)
  • Page 29 1. Go to and log in. https://portal.thinksmart.lenovo.com/ 2. Select Devices on the left navigation panel. The Device List page is displayed. 3. Select the device you want to manage. The device information window is displayed. 4. Select Configuration ➙ Windows on the right panel. Then, follow the on-screen instructions to view the administrator password.

  • Page 30: Mtr Setup

    After the claiming is completed, wait several minutes until the MTR Setup window is displayed. 1. Select the box and select Next. 2. Enter an MTR account and password and select the desired meeting mode. Select Next. ThinkSmart One Deployment Guide and User Guide for Microsoft Teams Rooms (MTR)
  • Page 31 3. Select Next and Finish to complete the settings. Chapter 4 Software deployment...

  • Page 32: Mtr Settings

    3. Select Administrator and enter the administrator password. To switch from the administrator account to the MTR account, 1. Open the Start menu. 2. Select Administrator ➙ Sign out. 3. Select Skype ➙ Sign in. ThinkSmart One Deployment Guide and User Guide for Microsoft Teams Rooms (MTR)

  • Page 33: Chapter 5. Typical Conferencing Scenarios

    Make a phone call. 3. Call 4. New meeting Start a new meeting. Start or stop content sharing. 5. Share content View more information and settings. 6. More ® Enable or disable voice recognition. 7. Cortana © Copyright Lenovo 2022...

  • Page 34: Join A Scheduled Meeting

    1. Send a meeting invitation to attendees and the conference room email address (MTR account). Once the meeting is accepted, it will appear on the room calender shortly. 2. Select Join to join the meeting. ThinkSmart One Deployment Guide and User Guide for Microsoft Teams Rooms (MTR)

  • Page 35: Create A New Meeting On Thinksmart One

    Create a new meeting on ThinkSmart One 1. Select Meet. 2. Type a name to search and select the people you want to invite. 3. Select Request to join to send the invitation. Chapter 5 Typical conferencing scenarios...

  • Page 36: Invite Thinksmart One During A Meeting

    Share your screen with in-room attendees and remote attendees 1. Connect your computer to the HDMI-in connector on ThinkSmart One. Your screen will be shared with in-room attendees automatically. 2. Join the meeting from the MTR home screen on ThinkSmart Controller. Your screen will be shared with remote attendees too.

  • Page 37: Chapter 6. Secure Thinksmart One And Information

    Chapter 6. Secure ThinkSmart One and information Notes: • Connect a keyboard to ThinkSmart One for easy configurations. • In this chapter, to turn off or restart a computer refers to turn off or restart the computing unit of ThinkSmart One.

  • Page 38: Use Bios Security Solutions

    You should record your passwords and store them in a safe place. If you forget the passwords, contact a Lenovo-authorized service provider to have the passwords removed. Note: If the hard disk password is forgotten, Lenovo cannot remove the password or recover data from the storage drive.

  • Page 39: Smart Usb Protection

    The Computrace Agent software is an IT asset management and computer theft recovery solution. The software detects if changes have been made on the computer, such as hardware, software, or the computer call-in location. You might have to purchase a subscription to activate the Computrace Agent software. Chapter 6 Secure ThinkSmart One and information...
  • Page 40 ThinkSmart One Deployment Guide and User Guide for Microsoft Teams Rooms (MTR)

  • Page 41: Chapter 7. Uefi Bios

    Chapter 7. UEFI BIOS Notes: • Connect a keyboard to ThinkSmart One for easy configurations. • In this chapter, to turn off or restart a computer means to turn off or restart the computing unit of ThinkSmart One. What is UEFI BIOS Note: The operating system settings might override any similar settings in UEFI BIOS.

  • Page 42: Change The Display Mode Of Uefi Bios (For Selected Models)

    Note: Not all discs and storage drives are bootable. 1. Depending on the type of the storage device, do one of the following: • If the storage device is internal, go to step 2. ThinkSmart One Deployment Guide and User Guide for Microsoft Teams Rooms (MTR)

  • Page 43: Enable Or Disable A Device

    • If the storage device is a disc, ensure that the computer is on or turn on the computer. Then, insert the disc into the optical drive. • If the storage device is an external device other than a disc, connect the storage device to the computer.

  • Page 44: Change Bios Settings Before Installing A New Operating System

    When you install a new program, device driver, or hardware component, you might need to update UEFI BIOS. You can update the BIOS from your operating system or a flash update disc (supported only on selected models). Download and install the latest UEFI BIOS update package from the Lenovo Support Web site: 1. Go to https://smartsupport.lenovo.com/ 2.

  • Page 45: Clear Cmos

    6. Turn on the computer and the monitor. When the computer beeps, the recovery process begins. 7. After the recovery process is completed, the computer will be turned off automatically. Note: Depending on the computer model, the recovery process will take two to three minutes. 8.
  • Page 46 ThinkSmart One Deployment Guide and User Guide for Microsoft Teams Rooms (MTR)

  • Page 47: Chapter 8. Faq

    All data will be removed after device reset. You need to upgrade the MTR application first and then finish the OS update via How to upgrade the OS to latest Windows Update version? Can I downgrade the OS to a previous version? © Copyright Lenovo 2022...
  • Page 48 • Firewall Proxy Host Name/Port Examples section at https://docs.microsoft.com/ en-us/MicrosoftTeams/rooms/rooms-prep • https://docs.microsoft.com/en-us/microsoft-365/enterprise/urls-and-ip-address- ranges?redirectSourcePath=%252fen-us%252farticle%252fOffice-365-URLs-and- IP-address-ranges-8548a211-3fe7-47cb-abb1-355ea5aa88a2=o365- worldwide#BKMK_Identity How to configure the network See the proxy configurations at https://docs.microsoft.com/en-us/microsoft-teams/ proxy for the device? proxy-servers-for-skype-for-business-online ThinkSmart One Deployment Guide and User Guide for Microsoft Teams Rooms (MTR)

  • Page 49: Chapter 9. Troubleshooting, Diagnostics, And Recovery

    2. See Chapter 9 “Troubleshooting, diagnostics, and recovery” on page 43 to resolve the problem you are experiencing, run the diagnostic program, and recover your operating system. 3. If the problem persists, contact Lenovo. See Chapter 10 “Help and support” on page 47. Troubleshooting Use the troubleshooting information to find solutions to problems that have definite symptoms.

  • Page 50: Recovery

    2. Before Windows starts, repeatedly press and release the F10 key until the Lenovo diagnostic opens. Note: If a BIOS password has been set, the UEFI BIOS will not open until you enter the correct password. For more information, see “” on page .

  • Page 51: Use Advanced Options

    Windows recovery programs are damaged. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: https://smartsupport.lenovo.com/supportphonelist Create a recovery USB drive Attention: The creation process deletes anything stored on the USB drive.
  • Page 52 • From Windows Update: Note: The device drivers provided by Windows Update might not be tested by Lenovo. It is recommended that you get device drivers from Lenovo. 1. Open the Start menu.

  • Page 53: Chapter 10. Help And Support

    Lenovo database. The information enables Lenovo to contact you when there is a recall or other severe problem and provide quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users.

  • Page 54: Additional Services

    ThinkSmart services: Deploy and Maintain. Customer Action You must register this service with Lenovo so a service technician can contact you to schedule initial deployment service: https://lenovosmartofficeservices.com To register, please provide the contact information for the person we should engage with, along with purchase information (place and date of purchase along with sales order or invoice number).

  • Page 55: Call Lenovo

    Redeployment of solution, if required, into a different meeting space is included. Call Lenovo If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support Center. Before you contact Lenovo Prepare the following before you contact Lenovo: 1.
  • Page 56 For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product, see the Lenovo Limited Warranty documentation at: https://www.lenovo.com/warranty/llw_02 The LLW also is preinstalled on ThinkSmart One. To access the LLW, go to the following directory: C:\Windows\System32\oobe\info\default ThinkSmart One Deployment Guide and User Guide for Microsoft Teams Rooms (MTR)
  • Page 57 This process might take up to two hours. Using the product in a lower operating temperature might result in irreparable damage to your product. Relative humidity • Operating: 20%-80% (non-condensing) • Storage: 20%–90% (non-condensing) © Copyright Lenovo 2022...
  • Page 58 ThinkSmart One Deployment Guide and User Guide for Microsoft Teams Rooms (MTR)
  • Page 59 Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 60 Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice.

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