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® ThinkPad R51e Series Service and Troubleshooting Guide...
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® ThinkPad R51e Series Service and Troubleshooting Guide...
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U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14...
CD version. The complete backup of all the files and programs that Lenovo preinstalled on your computer resides in a hidden section, or partition, of the hard disk. Although hidden, the backups in the partition consume hard disk space.
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xviii ® ThinkPad R51e Series Service and Troubleshooting Guide...
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Note: If a bootable device is attached to the computer, and the boot priority of that device is higher than IDE HDD, the computer boots from that device. ® ThinkPad R51e Series Service and Troubleshooting Guide...
Your ThinkPad at a glance Your ThinkPad at a glance Front view System-status indicators Access IBM button TrackPoint Rear view ® ThinkPad R51e Series Service and Troubleshooting Guide CD or DVD drive Power jack Parallel connector USB connector Computer display Power-status indicators External monitor connector Ethernet connector...
Features Processor v Intel ® Pentium v Intel ® Celeron Memory v Double data rate II (DDRII) synchronous dynamic random access memory (DRAM) Storage device v 2.5-inch hard disk drive Display The color display uses TFT technology: v Size: 14.1 inch or 15.0 inch, depending on the model v Resolution: –...
Specifications Specifications Size 14-inch model v Width: 314 mm (12.4 in.) v Depth: 260 mm (10.2 in.) v Height: front 34 mm (1.35 in.), rear 37 mm (1.46 in.) 15-inch model v Width: 332 mm (13.1 in.) v Depth: 269 mm (10.6 in.) v Height: front 37 mm (1.46 in.), rear 40 mm (1.58 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft)
Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.
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Register your ThinkPad products with Lenovo (refer to the Web page: www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.
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v Turn off your computer if you are replacing a device in a device bay, or else verify that the device is warm- or hot-swappable. v If you exchange drives in your computer, reinstall the plastic bezel faces (if supplied). v Store your external and removable hard disk, diskette, CD, DVD, and CD-RW/DVD drives in the appropriate containers or packaging when they are not being used.
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Caring for your ThinkPad computer 4. To remove any crumbs and dust from beneath the keys, you can use a camera blower with a brush or cool air from a hair drier. Note: Avoid spraying cleaner directly on the display or the keyboard. Cleaning your computer display 1.
Solving computer problems Diagnosing problems If you have a problem with your computer, you can test it by using ® PC-Doctor 1. Click Start. 2. Move the pointer to All Programs (in Windows other than Windows XP, Programs) and then to PC-Doctor for Windows. 3.
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Message Solution 0177: Bad SVP data, stop Checksum of the supervisor password in the EEPROM is not correct. The POST task. system board should be replaced. Have the computer serviced. 0182: Bad CRC2. Enter Checksum of the CRC2 setting in the EEPROM is not correct. Go to BIOS BIOS Setup and load Setup Utility.
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Solving computer problems Message Solution 0200: Hard disk error The hard disk is not working. Make sure that the hard disk drive is attached firmly. Run the BIOS Setup Utility; then make sure the hard disk drive is not disabled in the Startup menu. 021x: Keyboard error Make sure that there are no objects placed on the keyboard, or if you have one, the external keyboard.
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Message Solution 0280: Previous boot Your computer was previously unable to complete the boot process. incomplete Turn the computer off; then turn it on to start the BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10.
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Telephone numbers are listed in “Worldwide telephone list” on page 63. 2010: Warning: Your If in the primary drive bay you are using a non-IBM / non-Lenovo hard internal hard disk drive disk drive (HDD) or an old generation IBM HDD which is not supported by (HDD) may not function this system, with the risk in mind, you can still use it by pressing ESC.
Message Solution Operating system not Verify the following: found. v The hard disk drive is correctly installed. v A startable diskette is in the diskette drive If you still see the same error message, check the boot sequence, using the BIOS Setup Utility.
Solving computer problems v The computer power is on. (Turn on the power switch again for confirmation.) If these items are properly set, and the screen remains blank, have the computer serviced. Problem: When I turn on the machine, nothing appears on the screen, but I hear two or more beeps.
Lenovo authorized servicer or a marketing representative to have the password canceled. If you forgot your hard disk password, Lenovo authorized servicer can not reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced.
Solving computer problems TrackPoint problems Problem: The pointer drifts when the computer is turned on or after it resumes normal operation. Solution: The pointer might drift when you are not using the TrackPoint during normal operation. This is a normal characteristic of the TrackPoint and is not a defect.
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mode to allow the computer to cool and to protect the processor and other internal components. Also, check the settings for standby mode, using Power Manager. Problem: The computer enters standby mode immediately after Power-on self-test (POST) (the standby indicator light turns on). Solution: Make sure that: v The battery is charged.
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Solving computer problems v If the standby indicator is off, your computer is in hibernation mode or power-off state. Connect the ac adapter to the computer; then press power button to resume operation. If the system still does not return from standby mode, your system may stop responding and you cannot turn off the computer.
Problem: The Fn+F12 key combination does not make the computer enter hibernation mode. Solution: The computer cannot enter hibernation mode: v If you are using one of the communication PC Cards. To enter hibernation mode, stop the communication program, and then remove the PC Card or disable the PC Card slot.
Solving computer problems To check these settings, do as follows: Open the Display Properties window. 1. Click the Settings tab. 2. Check whether the screen resolution and color quality are correctly set. 3. Click Advanced. 4. Click the Adapter tab. 5.
If the optional Quick Charger is available, use it to charge the over-discharged battery. If the battery cannot be fully charged in 24 hours, use a new battery. Problem: Your computer shuts down before the battery status indicator shows empty. Your computer operates after the battery status indicator shows empty.
Solving computer problems Solution: In the startup menu in the BIOS Setup Utility, make sure that the hard disk drive is included in the “Boot priority order” list. If it is included in the “Excluded from boot order” list, it is disabled. Select the entry for it in the list and press the x key.
3. After the Rescue and Recovery workspace opens, you can do the following: v Rescue and Restore Your files, folders, or backups. v Configure Your system settings and passwords. v Communicate Use the internet and link to the ThinkPad support site.
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Solving computer problems included in the ″Boot priority order″ list. If it is included in the ″Excluded from boot order″ list, it is disabled. Select the entry for it in the list and press the x key. This moves the entry to the ″Boot priority order″ list. Problem: The computer does not respond.
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Download the latest version from the Web site listed below: v ThinkPad 2.5 inch Hard Disk Drive Firmware Update Utility (version released before January 24, 2005): The latest version is available at http://www.lenovo.com/think/support/ Solving computer problems Chapter 2. Solving computer problems...
Drive Fitness Test (v3.99 or earlier): The latest version is available at http://www.hitachigst.com/hdd/support/download.htm Notes: 1. Lenovo does not guarantee the proper operation of the Drive Fitness Test. 2. To use an additional hard disk drive, update the firmware to the latest version.
6. Using the cursor keys, move to an item you want to change. When the item you want is highlighted, press Enter. A submenu is displayed. 7. Change the items you wish to change. To change the value of an item, use the F5 or F6 key.
You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your reseller or Lenovo marketing representative. Notes: 1. Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.
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3. Remove the battery. 4. Remove the screw that secures the hard disk drive. 5. Open the computer display; then stand the computer on its side and remove the hard disk drive by pulling the cover away from the computer. 6.
Upgrading the hard disk drive 9. Close the computer display and place the computer with its bottom side up. Reinstall the screw. 10. Reinstall the battery. 11. Turn the computer over again. Connect the ac adapter and the cables to the computer.
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Replacing the battery 4. Install a fully charged battery. 5. Slide the battery latch to the locked position. 6. Turn the computer over again. Connect the ac adapter and the cables to the computer. Chapter 2. Solving computer problems...
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Replacing the battery ® ThinkPad R51e Series Service and Troubleshooting Guide...
Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.
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The following items are not covered: v Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts Note: All warranted parts contain a 7-character identification in the format FRU XXXXXXX v Identification of software problem sources...
To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to www.lenovo.com/think/support, click Warranty, and follow the instructions on the screen. ®...
Authorized Operation Within the United States and Canada The statement below regarding the extended channel mode is applicable when the system supports this function. To check the support of this function, please see the property of the installed wireless card by referring to the extended channel mode enablement instruction.
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4. Double-click on Network Adapter, locate a wireless adapter device, right mouse click on the device and select Property. 5. Click on Advanced Tab. 6. Select “Extended Channel Mode” and set the value to “Enable”. Note: This will be applied for systems with 802.11b wireless function supporting Extended Channel Mode.
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® ThinkPad R51e Series Service and Troubleshooting Guide...
Country-unique Terms, and Part 3 - Warranty Information. The terms of Part 2 replace or modify those of Part 1. The warranties provided by Lenovo Group Limited or one of its subsidiaries (called ″Lenovo″) in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale.
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Lenovo is not responsible; and v any non-Lenovo products, including those that Lenovo may procure and provide with or integrate into a Lenovo Machine at your request.
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Exchange of a Machine or Part When the warranty service involves the exchange of a Machine or part, the item your Service Provider replaces becomes Lenovo’s property and the replacement becomes yours. You represent that all removed items are genuine and unaltered.
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Personal Data. Limitation of Liability Lenovo is responsible for loss of, or damage to, your Machine only while it is 1) in your Service Provider’s possession or 2) in transit in those cases where Lenovo is responsible for the transportation charges.
Lenovo’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Statement of Limited Warranty, without regard to conflict of law principles. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION.
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Limitation of Liability: The following replaces item 1 of this section: 1. damages for bodily injury (including death) or physical harm to real property and tangible personal property caused by Lenovo’s negligence; and Governing Law: The following replaces "laws of the country in which you acquired the Machine"...
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Limitation of Liability: The following is added to this section: Where Lenovo is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation, Lenovo’s liability is limited to the repair or replacement of the goods or the supply of equivalent goods.
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2. as to any other actual damage arising in any situation involving nonperformance by Lenovo pursuant to, or in any way related to the subject of this Statement of Limited Warranty, the charge paid by you for the individual Machine that is the subject of the claim.
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Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of any goods which Lenovo provides, if you require the goods for the purposes of a business as defined in that Act.
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THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES: The terms of this Statement of Limited Warranty apply to Machines purchased from Lenovo or a Lenovo reseller. How to Obtain Warranty Service: Add the following paragraph in Western Europe (Andorra, Austria, Belgium,...
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Machine in any of those countries from a Service Provider, provided the Machine has been announced and made available by Lenovo in the country in which you wish to obtain service.
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Jurisdiction: The following exceptions are added to this section: 1) In Austria the choice of jurisdiction for all disputes arising out of this Statement of Limited Warranty and relating thereto, including its existence, will be the competent court of law in Vienna, Austria (Inner-City); 2) in Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra Leone,...
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598 (2) of the Austrian Code of Civil Procedure, the parties expressly waive the application of paragraph 595 (1) figure 7 of the Code. Lenovo may, however, institute proceedings in a competent court in the country of installation.
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(if Lenovo is at fault) or of such cause, for a maximum amount equal to the charges you paid for the Machine.
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In case your Service Provider is unable to repair a Lenovo Machine, you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded.
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In such instances, regardless of the basis on which you are entitled to claim damages from Lenovo, Lenovo is liable for no more than: (items 1 and 2 unchanged). GERMANY What this Warranty Covers: The following replaces the first sentence of the first...
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Statement of Limited Warranty in respect of which Lenovo is legally liable to you, whether in contract or tort. A number of Defaults which together result in, or contribute to, substantially the same loss or damage will be treated as one Default occurring on the date of occurrence of the last such Default.
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Statement of Limited Warranty in respect of which Lenovo is legally liable to you, whether in contract or tort. A number of Defaults which together result in, or contribute to, substantially the same loss or damage will be treated as one Default.
NOTE: ″Region″ means either Hong Kong or Macau Special Administrative Region of China. A warranty period of 3 years on parts and 1 year on labor means that Lenovo provides warranty service without charge for: a. parts and labor during the first year of the warranty period; and b.
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1. Customer Replaceable Unit (″CRU″) Service Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your Machine and are available from Lenovo at any time on your request.
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United States, call 1-800-IBM-SERV (426-7378). In other countries, see the telephone numbers below. Worldwide telephone list Phone numbers are subject to change without notice. For the most current phone numbers, go to http://www.lenovo.com/think/support and click Support phone list. Country or Region Africa...
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Country or Region Canada Chile China China (Hong Kong S.A.R.) Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Dominican Republic Ecuador El Salvador Estonia Finland France Germany Greece Guatemala Honduras Hungary ® ThinkPad R51e Series Service and Troubleshooting Guide Telephone Number 1-800-565-3344 (English, French) In Toronto only call: 416-383-3344 800-224-488 (Spanish)
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Country or Region India Indonesia Ireland Italy Japan Korea Latvia Lithuania Luxembourg Malaysia Malta Mexico Middle East Netherlands New Zealand Nicaragua Telephone Number 1600-44-6666 Alternate Toll Free: +91-80-26788940 (English) 800-140-3555 +62-21-251-2955 (English, Bahasa Indonesian) 01-815-9202 (30 day up and running support) 01-881-1444 (Warranty service and support) (English) 02-7031-6101 (30 day up and running support)
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Country or Region Norway Panama Peru Philippines Poland Portugal Romania Russian Federation Singapore Slovakia Slovenia Spain Sri Lanka Sweden Switzerland Taiwan Thailand Turkey United Kingdom United States Uruguay Venezuela Vietnam ® ThinkPad R51e Series Service and Troubleshooting Guide Telephone Number 6681-1100 (30 day up and running support) 8152-1550 (Warranty service and support) (Norwegian)
All software programs pre-loaded in the equipment shall only have a thirty- (30) day guarantee for installation defects from the date of purchase. Lenovo is not responsible for the information in such software programs and/or any additional software programs installed by you or installed after purchase of the product.
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México, D.F., México C.P. 01210, Tel. 01-800-00-325-00 ® ThinkPad R51e Series Service and Troubleshooting Guide...
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v The Customer Support Center. For the telephone number of the Support Center for your country or region, see “Worldwide telephone list” on page ® ThinkPad R51e Series Service and Troubleshooting Guide...
Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.
Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.
Standard EN 55022. The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices. Environmental notices for Japan If you are a company employee and need to dispose of a ThinkPad computer that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.
Lotus FastSite – Web Publisher v Lotus SmartCenter – Internet Information Manager Customer Support: For support information and phone numbers to help with initial installation of software, visit http://www.lenovo.com/think/support. To purchase technical support beyond this initial installation support, visit http://www.lotus.com/passport.
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International Program License Agreement:The software licensed to you under this offer does not include software upgrades or technical support, and is subject to the terms and conditions of the IBM International Program License Agreement (IPLA) that accompanies the software. Your use of the Lotus SmartSuite and Lotus Notes programs described in this offer constitutes acceptance of the terms of this Offer and the IPLA.
#03-10/14, Technopark at Chai Chee, Singapore 469000 Fax: +65 6448 5830 To inquire about an order, contact: Smartsuiteapac@modusmedia.com Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo PS/2 Rescue and Recovery ThinkLight...
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Other company, product, or service names may be trademarks or service marks of others. ® ThinkPad R51e Series Service and Troubleshooting Guide...