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Lenovo 10KG Hardware Maintenance Manual
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Lenovo 10KG Hardware Maintenance Manual

Lenovo 10KG Hardware Maintenance Manual

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ThinkCentre M600
Hardware Maintenance Manual
Machine Types: 10G8, 10G9, 10GA, 10GB, 10GC, 10GD, 10GE,
10GF, 10KG, 10KH, 10KJ, and 10KK

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  • Page 1 ThinkCentre M600 Hardware Maintenance Manual Machine Types: 10G8, 10G9, 10GA, 10GB, 10GC, 10GD, 10GE, 10GF, 10KG, 10KH, 10KJ, and 10KK...
  • Page 2 1 “Read this first: Important safety information” on page 1 and Appendix F “Notices” on page 161. Third Edition (May 2016) © Copyright Lenovo 2015, 2016. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA”...

  • Page 3: Table Of Contents

    ....Computrace Agent software embedded in An introduction to Lenovo programs ..firmware ....
  • Page 4 Safety and warranty ... Chapter 8. Service checkout and Lenovo Web site ... . symptom-to-FRU index ..85 Lenovo Support Web site.
  • Page 5 Trademarks ....India RoHS ....Appendix D. China Energy Label . . © Copyright Lenovo 2015, 2016...
  • Page 6 ThinkCentre M600 Hardware Maintenance Manual...

  • Page 7: About This Manual

    Important: This manual is intended only for trained service technicians who are familiar with Lenovo computers. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing a Lenovo computer, be sure to read and understand Chapter 1 “Read this first: Important safety information” on page 1.
  • Page 8 ThinkCentre M600 Hardware Maintenance Manual...

  • Page 9: Chapter 1. Read This First: Important Safety Information

    Reading and understanding all the safety information reduces the risk of personal injury and damage to your product. If you no longer have a copy of the Safety and Warranty ® Guide, you can obtain a Portable Document Format (PDF) version from the Lenovo Support Web site at http://www.lenovo.com/UserManuals.

  • Page 10: Electrical Safety

    Attention: Do not attempt to lift any objects that weigh more than 16 kg (35 lb) or objects that you think are too heavy for you. • Do not perform any action that causes hazards to the customer, or that makes the equipment unsafe. •...
  • Page 11 Observe the following rules when working on electrical equipment. Important: Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges.

  • Page 12: Safety Inspection Guide

    – Send another person to get medical aid. Safety inspection guide The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products. Each machine, as it was designed and built, had required safety items installed to protect users and service personnel from injury.

  • Page 13: Grounding Requirements

    • Avoid contact with other people while handling the part. • Wear a grounded wrist strap against your skin to eliminate static on your body. • Prevent the part from touching your clothing. Most clothing is insulative and retains a charge even when you are wearing a wrist strap.
  • Page 14 • Connect all power cords to a properly wired and grounded electrical outlet. • Connect to properly wired outlets any equipment that will be attached to this product. • When possible, use one hand only to connect or disconnect signal cables. •...
  • Page 15 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CAUTION: Use safe practices when lifting. CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
  • Page 16 ThinkCentre M600 Hardware Maintenance Manual...
  • Page 17 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Chapter 1 Read this first: Important safety information...
  • Page 18 Para evitar risco de choque elétrico: • Não conecte nem desconecte nenhum cabo ou execute instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. • Conecte todos os cabos de alimentação a tomadas elétricas corretamente instaladas e aterradas. •...
  • Page 19 • A utilização de controles ou ajustes ou a execução de procedimentos diferentes dos especificados aqui pode resultar em exposição prejudicial à radiação. PERIGO Alguns produtos a laser contêm diodo de laser integrado da Classe 3A ou da Classe 3B. Observe o seguinte: Radiação a laser quando aberto.
  • Page 20 ThinkCentre M600 Hardware Maintenance Manual...
  • Page 21 Chapter 1 Read this first: Important safety information...
  • Page 22 ThinkCentre M600 Hardware Maintenance Manual...
  • Page 23 DANGER Le courant électrique provenant de l'alimentation, du téléphone et des câbles de transmission peut présenter un danger. Pour éviter tout risque de choc électrique : • Ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cours d'un orage.
  • Page 24 ATTENTION: Si des produits à laser (tels que des unités de CD-ROM, de DVD-ROM, des unités à fibres optiques, ou des émetteurs) sont installés, prenez connaissance des informations suivantes : • Ne retirez pas le carter. En ouvrant l'unité de CD-ROM ou de DVD-ROM, vous vous exposez au rayonnement dangereux du laser.
  • Page 25 VORSICHT An Netz-, Telefon- und Datenleitungen können gefährliche Spannungen anliegen. Aus Sicherheitsgründen: • Bei Gewitter an diesem Gerät keine Kabel anschließen oder lösen. Ferner keine Installations-, Wartungs- oder Rekonfigurationsarbeiten durchführen. • Gerät nur an eine Schutzkontaktsteckdose mit ordnungsgemäß geerdetem Schutzkontakt anschließen.
  • Page 26 • über 100 C erhitzen. • reparieren oder zerlegen. Die örtlichen Bestimmungen für die Entsorgung von Sondermüll beachten. ACHTUNG: Bei der Installation von Lasergeräten (wie CD-ROM-Laufwerken, DVD- aufwerken, Einheiten mit Lichtwellenleitertechnik oder Sendern) Folgendes beachten: • Die Abdeckungen nicht entfernen. Durch Entfernen der Abdeckungen des Lasergeräts können gefährliche Laserstrahlungen freigesetzt werden.
  • Page 27 Chapter 1 Read this first: Important safety information...
  • Page 28 ThinkCentre M600 Hardware Maintenance Manual...
  • Page 29 PERICOLO La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può essere pericolosa. Per evitare il rischio di scosse elettriche: • Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o la riconfigurazione del prodotto durante un temporale. •...
  • Page 30 ATTENZIONE: Quando vengono installati prodotti laser (quali CD-ROM, unità DVD-ROM, unità a fibre ottiche o trasmittenti), tener presente quanto segue: • Non rimuovere gli sportelli. L'apertura di un'unità laser può determinare l'esposizione a radiazioni laser pericolose. All'interno dell'unità non vi sono parti su cui effettuare l'assistenza tecnica. •...
  • Page 31 Chapter 1 Read this first: Important safety information...
  • Page 32 PELIGRO La corriente eléctrica procedente de cables de alimentación, teléfonos y cables de comunicación puede ser peligrosa. Para evitar el riesgo de descarga eléctrica: • No conecte ni desconecte los cables ni realice ninguna tarea de instalación, mantenimiento o reconfiguración de este producto durante una tormenta eléctrica. •...
  • Page 33 • No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales. • Desconecte los cables de alimentación, los sistemas de telecomunicaciones, las redes y los módems conectados antes de abrir las cubiertas de los dispositivos, a menos que se indique lo contrario en los procedimientos de instalación y configuración.
  • Page 34 Algunos productos láser tienen incorporado un diodo láser de clase 3A o clase 3B. Tenga en cuenta lo siguiente: Cuando se abre, queda expuesto a radiación láser. No mire directamente al rayo láser, ni siquiera con instrumentos ópticos, y evite exponerse directamente al rayo láser. ≥18 kg ≥32 kg ≥55 kg...

  • Page 35: Chapter 2. Product Overview

    Note: The computer hardware might look slightly different from the illustrations. Front view Figure 1. Front view Power button Storage drive activity indicator USB 3.0 connector Microphone connector Headset connector Always On USB 3.0 connector © Copyright Lenovo 2015, 2016...
  • Page 36 • Always On USB 3.0 connector Used to connect a device that requires a USB 2.0 or USB 3.0 connection, such as a keyboard, a mouse, a scanner, a printer, or a personal digital assistant (PDA). With the power adapter connected, you can charge the automatically detected device even when the computer is in hibernation mode or turned off.

  • Page 37: Rear View

    Rear view Figure 2. Rear view USB 3.0 connector USB 2.0 connector Headphone connector USB 2.0 connector ® DisplayPort connector USB 3.0 connector DisplayPort connector Power adapter connector Security-lock slot Optional connector (available on some models) Ethernet connector Padlock loop Wi-Fi antenna slot Note: The USB 2.0 connector supports the smart power on feature that enables you to turn on the...
  • Page 38 • Ethernet connector Used to connect an Ethernet cable for a local area network (LAN). Note: To operate the computer within Federal Communications Commission (FCC) Class B limits, use a Category 5e or better Ethernet cable. • Headphone connector Used to connect headphones to your computer. •...

  • Page 39: Computer Components

    Computer components Note: Depending on your computer model, some of the following components might not be available. For 10G8, 10G9, 10GA, 10GB, 10GC, 10GD, 10GE, and 10GF Figure 3. Computer components Power adapter bracket Power adapter Power cord Computer cover Vertical stand System fan Heat sink...
  • Page 40 For 10KG, 10KH, 10KJ, and 10KK Figure 4. Computer components Power adapter bracket Power adapter Power cord Computer cover Vertical stand Heat sink Memory module Internal speaker holder Internal speaker Front Wi-Fi antenna Antenna bracket Wi-Fi card Coin-cell battery M.2 storage drivie...

  • Page 41: Major Frus And Crus

    Major FRUs and CRUs Note: Depending on your computer model, some of the following components might not be available. For 10G8, 10G9, 10GA, 10GB, 10GC, 10GD, 10GE, and 10GF Figure 5. Major FRUs and CRUs The following table lists the major FRUs shown in the illustration above and identifies which FRUs are also self-service CRUs or optional-service CRUs.
  • Page 42 Number FRU description Self-service CRU Optional-service CRU Vertical stand System fan Heat sink Chassis Memory module Internal speaker holder Internal speaker System board Wi-Fi card Coin-cell battery M.2 storage drive Front Wi-Fi antenna Storage drive bracket 2.5-inch storage drive Rear Wi-Fi antenna VESA mount bracket External optical drive External box (external battery box, external...

  • Page 43: Power Adapter Bracket

    For 10KG, 10KH, 10KJ, and 10KK Figure 6. Major FRUs and CRUs The following table lists the major FRUs shown in the illustration above and identifies which FRUs are also self-service CRUs or optional-service CRUs. Number FRU description Self-service CRU...

  • Page 44: Antenna Bracket

    Once the access panel is removed, the specific CRU is visible. For detailed FRU information, such as the FRU part numbers and supported computer models, go to: http:/www.lenovo.com/serviceparts-lookup ThinkCentre M600 Hardware Maintenance Manual...

  • Page 45: Parts On The System Board

    “Front view” on page 27 and “Rear view” on page 29. Figure 7. Parts on the system board M.2 Wi-Fi card slot Coin-cell battery M.2 storage drive slot (for 10KG, 10KH, 10KJ, and SATA 3.0 storage drive connector (for 10G8, 10G9, 10KK) 10GA, 10GB, 10GC, 10GD, 10GE, and 10GF) System fan connector (for 10G8, 10G9, 10GA, 10GB, Optional USB 2.0 connector...

  • Page 46: Machine Type And Model Label

    Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The machine type and model label is attached on the side of your computer as shown.
  • Page 47 Your computer is preinstalled with Windows 7 or Windows 10 operating system. Additional operating systems might be identified by Lenovo as compatible with your computer. To determine if an operating system has been certified or tested for compatibility, check the Web site of the operating system provider.
  • Page 48 • Memory slot Network features • Ethernet LAN The integrated network interface card supports the Ethernet connector on your computer. • Wireless LAN (available on some models) • Bluetooth (available on some models) Security features For more information, see Chapter 5 “Security” on page 61. System management features •...

  • Page 49: Specifications

    Specifications This section lists the physical specifications for your computer. Dimensions Width: 35 mm (1.4 inches) Height: 179 mm (7.0 inches) Depth: 182 mm (7.2 inches) Weight Maximum configuration as shipped: 1.3 kg (2.9 lb) Environment • Air temperature: Operating: From 10°C (50°F) to 35°C (95°F) Storage in original shipping package: From -40°C (-40°F) to 60°C (140°F) Storage without package: From -10°C (14°F) to 60°C (140°F) •...

  • Page 50: Installing A Program That Is Ready To Be Installed

    Installing a program that is ready to be installed Note: For Windows 7, depending on the computer model, some of the Lenovo programs might be ready to be installed, so you need to install them manually. Then, you can access and use these programs.
  • Page 51 – Read how-to articles, explore Lenovo forums, and stay up-to-date on technology news with articles and blogs from trusted sources. Lenovo Companion is filled with exclusive Lenovo content to help you learn more about what you can do with your computer.
  • Page 52 ThinkCentre M600 Hardware Maintenance Manual...

  • Page 53: Chapter 3. Using Your Computer

    Lenovo for help. In addition, some locations offer extended privileges and services to registered users. To register the computer with Lenovo, ensure that the computer is connected to the Internet. Then, go to http://www.lenovo.com/register and follow the instructions on the screen.

  • Page 54: Using A Disc

    Using a disc This section provides information about using a disc and the optical drive. Guidelines about using the optical drive When using the optical drive, follow these guidelines: • Do not place the computer in a location where the drive is exposed to any of the following conditions: –...

  • Page 55: Recording A Disc

    Note: If the tray does not slide out of the drive when you press the eject/close button, turn off the computer. Then, insert a straightened paper clip into the emergency-eject hole adjacent to the eject/close button. Use the emergency eject only in an emergency. Recording a disc If your optical drive supports recording, you can record a disc.

  • Page 56: Connecting To A Wireless Lan

    DANGER To avoid the risk of electrical shock, do not connect the telephone cable to the Ethernet connector. Connecting to a wireless LAN You can connect the computer to a wireless LAN without the use of an Ethernet cable but by means of radio waves only.

  • Page 57: Using The I/O Box

    “Using the external battery kit” on page 50 Note: For information about replacing the external battery box, refer to “Replacing the external battery box (for 10G8, 10G9, 10GA, 10GB, 10GC, 10GD, 10GE, and 10GF)” on page 106. Battery safety information http://www.lenovo.com/safety Chapter 3 Using your computer...

  • Page 58: Using The External Battery Kit

    Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery pack other than the one specified by Lenovo, or a disassembled or modified battery pack is not covered by the warranty.
  • Page 59 Connectors and indicators on the external battery box Figure 9. External battery kit ac power connector Indicator 1 (green) Indicator 2 (red) dc-to-dc cable dc-out connector To use the external battery, do the following: 1. Turn off your computer. 2. Use the dc-to-dc cable to connect the dc-out connector on the external battery box and the ac power connector on the computer.
  • Page 60 ThinkCentre M600 Hardware Maintenance Manual...

  • Page 61: Chapter 4. You And Your Computer

    1. Comfort Although no single working position is ideal for everyone, here are a few guidelines to help you find a position that suits you best. The following figure sets an example for your reference. © Copyright Lenovo 2015, 2016...

  • Page 62: Accessibility Information

    Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience. You also can get the most up-to-date accessibility information from the following Web site: http://www.lenovo.com/accessibility...
  • Page 63 Ease of Access Center Ease of Access Center on the Windows operating system enables users to configure their computers to suit their physical and cognitive needs. To use Ease of Access Center, do the following: 1. Click the Start button to open the Start menu. 2.
  • Page 64 3. Follow the instructions on the screen. Screen-reader technologies Screen-reader technologies are primarily focused on software program interfaces, help information systems, and various online documents. For additional information about screen readers, see the following: • Using PDFs with screen readers: http://www.adobe.com/accessibility.html?promoid=DJGVE •...

  • Page 65: Cleaning The Computer

    Then, you can type a message on the computer and send it to the telephone. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.

  • Page 66: Keeping The Computer Current

    The cause of a problem might be change in hardware, change in software, or any other actions that might have taken place. A log book can help you or a Lenovo technician determine the cause of a problem. • Back up your data on the storage drive regularly. You can restore the storage drive from a backup.

  • Page 67: Moving The Computer

    To get the latest system updates for the computer, ensure that the computer is connected to the Internet and do one of the following: • Use one of the following Lenovo programs to get the system updates, such as device driver updates, software updates, and BIOS updates: –...
  • Page 68 ThinkCentre M600 Hardware Maintenance Manual...

  • Page 69: Chapter 5. Security

    Locking the computer cover helps prevent unauthorized people from gaining access to the inside of your computer. Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed. © Copyright Lenovo 2015, 2016...
  • Page 70 Figure 10. Installing a padlock ThinkCentre M600 Hardware Maintenance Manual...

  • Page 71: Attaching A Kensington-Style Cable Lock

    The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order such a cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support Figure 11.

  • Page 72: Using Fingerprint Authentication

    The computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate viruses. Lenovo provides a full version of antivirus software on the computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.

  • Page 73: Computrace Agent Software Embedded In Firmware

    Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset management and computer theft recovery solution. The software detects if changes have been made on the computer, such as hardware, software, or the computer call-in location. You might have to purchase a subscription to activate the Computrace Agent software. Trusted Platform Module (TPM) TPM is a secure cryptoprocessor that can store cryptographic keys that protect information stored in the computer.
  • Page 74 ThinkCentre M600 Hardware Maintenance Manual...

  • Page 75: Chapter 6. Advanced Configuration

    3. Select the feature you want to enable or disable and press Enter. 4. Select the desired setting and press Enter. 5. Exit the Setup Utility program. See “Exiting the Setup Utility program” on page 71. © Copyright Lenovo 2015, 2016...

  • Page 76: Enabling Or Disabling The Erp Lps Compliance Mode

    Enabling or disabling the ErP LPS compliance mode Lenovo computers meet the eco-design requirements of the ErP Lot 3 regulation. For more information, go http://www.lenovo.com/ecodeclaration You can enable the ErP LPS compliance mode in the Setup Utility program to reduce the consumption of electricity when the computer is off or in sleep mode.

  • Page 77: Using The Cover Presence Switch

    Using the cover presence switch The cover presence switch prevents the computer from logging in to the operating system when the computer cover is not properly installed or closed. To enable the cover-presence-switch connector on the system board, do the following: 1.

  • Page 78: Selecting A Startup Device

    Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised. Note: The Setup Utility program passwords are not case sensitive. To set a strong password, consider the following guidelines: •...

  • Page 79: Exiting The Setup Utility Program

    To update the BIOS, do the following: 1. Go to http://www.lenovo.com/drivers. 2. Download the flash BIOS update driver for the operating system version or the ISO image version (used to create a flash update disc). Then, download the installation instructions for the flash BIOS update driver you download.
  • Page 80 ThinkCentre M600 Hardware Maintenance Manual...

  • Page 81: Chapter 7. Troubleshooting, Diagnostics, And Recovery

    5. Recover your operating system. See “Recovery information” on page 82. 6. If none of these actions solve your problem, contact the Lenovo Customer Support Center. For a list of Lenovo Support phone numbers, go to http://www.lenovo.com/support/phone. For more information about help, service, and technical assistance, see Chapter 10 “Getting information, help, and service”...

  • Page 82: Audio Problems

    • If the computer has a secondary power switch on the rear of the computer, ensure that it is switched on. • The power indicator on the front of the computer is on. • The computer voltage matches the voltage available at the electrical outlet for your country or region. The operating system fails to start up Solution: Ensure that the startup sequence includes the device where the operating system resides.

  • Page 83: Cd Problems

    Note: If the volume icon is not displayed in the Windows notification area, add the icon to the notification area. See “Adding an icon to the Windows notification area” on page 45. CD problems This section provides solutions to CD-related problems. A CD or DVD does not work Solutions: •...

  • Page 84: Intermittent Problems

    Playback is slow or choppy Solutions: • Disable any background programs, such as AntiVirus or Desktop Themes. • Ensure that video resolution is set to less than 1152 x 864 pixels. Invalid disc or no disc found message Solutions: • Ensure that a DVD disc is in the drive with the shiny side of the disc facing down. •...

  • Page 85: Networking Problems

    • Ensure that the storage drive the computer starts up from is listed as the first startup device in the Setup Utility program. Refer to “Changing the startup device sequence permanently” on page 70. Note: In rare cases, the storage drive with the operating system might get corrupted or damaged. In such cases, you might need to replace the storage drive.
  • Page 86 The wireless LAN feature does not work Solutions: • Enable the wireless LAN feature in the Setup Utility program. See “Starting the Setup Utility program” on page 67. Then, follow the instructions on the screen. • For Windows 10, enable the wireless LAN feature in Windows Settings. Click the Start button to open the Start menu, and then click Settings ➙...

  • Page 87: Performance Problems

    3. Click Playback devices. 4. If you are using the Headset profile, select Bluetooth Hands-free Audio, and then click Set Default. If you are using the AV profile, select Stereo Audio, and then click Set Default. 5. Click OK. Performance problems This section provides solutions to performance-related problems of the computer.

  • Page 88: Serial Connector Cannot Be Accessed

    • Detach and reconnect the USB connector to reset the USB device. I cannot install the Windows 7 operating system using an external USB device Solution: Go to http://www.lenovo.com/support to download and install USB drivers. Software and driver problems This section provides solutions to software- and driver-related problems.

  • Page 89: Diagnostics

    If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center, save and print the log files created by the program. You might need the log files when you speak to a Lenovo technical support representative.

  • Page 90: Recovery Information

    2. Before Windows starts, repeatedly press and release the F10 key until the UEFI diagnostic program opens. Note: If a BIOS password has been set, the Setup Utility program will not open until you enter the correct password. For more information, see “Using BIOS passwords” on page 69. 3.

  • Page 91: Recovery Information For Windows 10

    70. 2. Follow the instructions on the screen to choose the appropriate recovery solution. • Use the recovery disc set provided by Lenovo to restore the entire storage drive to the factory-default settings. – If the computer comes with the recovery disc set, follow the instructions shipped with the disc set.
  • Page 92 – If the computer comes with the recovery USB key, follow the instructions shipped with the USB key. – If the computer does not come with the recovery USB key, contact the Lenovo Customer Support Center to order a recovery USB key. See “Calling for service” on page 144.

  • Page 93: Chapter 8. Service Checkout And Symptom-To-Fru Index

    Service Support and Engineering functions. • Machine type and model • Processor or hard disk drive upgrades • Failure symptom – Do diagnostics indicate a failure? – What, when, where, single, or multiple systems? © Copyright Lenovo 2015, 2016...

  • Page 94: Symptom-To-Fru Index

    “Undetermined problems” on page 90. Notes: • The Symptom-to-FRU index is not specific to any machine type and are applicable to all Lenovo computers. • If you have both an error message and an incorrect audio response, diagnose the error message first.

  • Page 95: Power Supply Problems

    Error FRU/Action The boot sector on the startup drive is corrupted. The drive must be formatted. Do the following: 1. Attempt to back up the data on the failing hard disk drive. 2. Using the operating system programs, format the hard disk drive.

  • Page 96: Miscellaneous Error Conditions

    If the POST detects a problem, an error message appears on the screen. A single problem can cause several error messages to appear. When you correct the cause of the first error message, the other error messages probably will not be displayed next time you turn on the system. Error code POST error message Description/Action...
  • Page 97 Message/Symptom FRU/Action ® Computer will not perform a Wake On LAN (if applicable) 1. Check power supply and signal cable connections to network adapter. 2. Ensure that the operating system settings are set to enable Wake on LAN. 3. Ensure Wake On LAN feature is enabled in Setup/Configuration (see “Starting the Setup Utility program”...

  • Page 98: Undetermined Problems

    Message/Symptom FRU/Action Program loads from the hard disk with a known-good 1. Run the Setup Utility program and check Startup diagnostics diskette in the first 3.5-inch diskette drive sequence. 2. Diskette Drive 3. Diskette Drive Cable 4. System Board 5. Power Supply RPL computer cannot access programs from its own hard 1.

  • Page 99: Chapter 9. Installing Or Replacing Hardware

    • When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option. • In most areas of the world, Lenovo requires the return of the defective CRU. Information about this will come with the CRU or will come a few days after the CRU arrives.

  • Page 100: Replacing The Power Adapter

    Use the instructions shipped with the option to help you make the connection and install any software or device drivers that are required for the option. Replacing the power adapter Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information”...

  • Page 101: Replacing The Vertical Stand

    4. Connect the new power adapter to the power adapter connector at the rear of your computer and a workable electrical outlet. Figure 13. Installing the power adapter 5. If the power adapter bracket is available, install the power adapter bracket. See “Replacing the power adapter bracket”...
  • Page 102 • If your computer comes with a VESA mount bracket, and you are installing the smaller vertical stand, ensure that you remove the VESA mount bracket before you install the vertical stand. To remove the VESA mount bracket, see “Replacing the VESA mount bracket” on page 95. To replace the vertical stand, do the following: 1.

  • Page 103: Replacing The Vesa Mount Bracket

    3. Align the rear of the computer with the rear of the new vertical stand and position the computer on the vertical stand as shown. Figure 15. Installing the vertical stand Replacing the VESA mount bracket Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information”...
  • Page 104 3. Remove the two screws that secure the VESA mount bracket to the computer. Figure 16. Removing the VESA mount bracket screws 4. Slide the computer from the front of the VESA mount bracket to remove the VESA mount bracket from the computer.

  • Page 105: Replacing The External Optical Drive (For 10G8, 10G9, 10Ga, 10Gb, 10Gc, 10Gd, 10Ge, And 10Gf)

    5. Slide the computer into the new VESA mount bracket. Figure 18. Installing the VESA mount bracket 6. Install the two screws to secure the VESA mount bracket to the computer. Figure 19. Installing the VESA mount bracket screws 7. If the power adapter bracket is available, install the power adapter bracket. See “Replacing the power adapter bracket”...
  • Page 106 2. Disconnect the external optical drive adapter from the USB connectors on the external optical drive and the computer. 3. Remove the screw that secures the external optical drive box on the VESA mount bracket and then slide the external optical drive box as shown to remove it from the VESA mount bracket. Figure 20.
  • Page 107 4. Remove the screw that secures the external optical drive in the external optical drive box. Use the screwdriver to slide the external optical drive forward and then remove the external optical drive from the external optical drive box. Figure 21. Removing the external optical drive from the external optical drive box 5.
  • Page 108 6. Align the two screw holes in the external optical drive metal plate with the corresponding holes in the new external optical drive and then install the two screws to secure the metal plate on the new external optical drive. Figure 23.
  • Page 109 8. Install the screw to secure the external optical drive in the external optical drive box. Figure 25. Installing the external optical drive screw Chapter 9 Installing or replacing hardware...
  • Page 110 9. Align the two screw holes in the external optical drive box with the two screws on the VESA mount bracket and then slide the external optical drive box as shown to install it on the VESA mount bracket. Figure 26. Installing the external optical drive box ThinkCentre M600 Hardware Maintenance Manual...

  • Page 111: Replacing The I/O Box (For 10G8, 10G9, 10Ga, 10Gb, 10Gc, 10Gd, 10Ge, And 10Gf)

    10. Install the screw to secure the external optical drive box on the VESA mount bracket. Figure 27. Installing the external optical drive box screw 11. Connect the external optical drive adapter to the USB connectors on the external optical drive and the computer.
  • Page 112 3. Remove the screw that secures the I/O box on the VESA mount bracket and then slide the I/O box as shown to remove it from the VESA mount bracket. Figure 28. Removing the I/O box ThinkCentre M600 Hardware Maintenance Manual...
  • Page 113 4. Align the two screw holes in the new I/O box with the two screws on the VESA mount bracket and then slide the I/O box as shown to install it on the VESA mount bracket. Figure 29. Installing the I/O box Chapter 9 Installing or replacing hardware...

  • Page 114: Replacing The External Battery Box (For 10G8, 10G9, 10Ga, 10Gb, 10Gc, 10Gd, 10Ge, And 10Gf)

    5. Install the screw to secure the I/O box on the VESA mount bracket. Figure 30. Installing the I/O box screw 6. Connect the I/O box cable to the USB connectors on the computer. See “Rear view” on page 29. Replacing the external battery box (for 10G8, 10G9, 10GA, 10GB, 10GC, 10GD, 10GE, and 10GF) Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter...
  • Page 115 3. Remove the screw that secures the external battery box on the VESA mount bracket and then slide the external battery box as shown to remove it from the VESA mount bracket. Figure 31. Removing the external battery box 4. Slide the release button on the external battery box as shown and use a screwdriver to slide the battery forward at the same time.
  • Page 116 5. Slide the new battery into the external battery box until it snaps into position. Figure 33. Installing the battery into the external battery box ThinkCentre M600 Hardware Maintenance Manual...
  • Page 117 6. Align the two screw holes in the external battery box with the two screws on the VESA mount bracket and then slide the external battery box as shown to install it on the VESA mount bracket. Figure 34. Installing the external battery box Chapter 9 Installing or replacing hardware...

  • Page 118: Replacing The Power Adapter Bracket

    7. Install the screw to secure the external battery box on the VESA mount bracket. Figure 35. Installing the external battery box screw 8. Connect the external battery box cable to a USB connector on the computer. See “Rear view” on page 29.
  • Page 119 2. Pull the tab and then slide the power adapter bracket as shown to remove it from the VESA mount bracket. Figure 36. Removing the power adapter bracket 3. Remove the power adapter from the power adapter bracket. 4. Slide the power adapter into the new power adapter bracket. Ensure that the power adapter is secured by the bracket.

  • Page 120: Removing The Computer Cover

    Removing the computer cover Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. CAUTION: Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.
  • Page 121 5. Remove the screw that secures the computer cover. Figure 39. Removing the computer cover screw Chapter 9 Installing or replacing hardware...

  • Page 122: Replacing The System Fan (For 10G8, 10G9, 10Ga, 10Gb, 10Gc, 10Gd, 10Ge, And 10Gf)

    6. Slide the computer cover to the front of the computer a small amount. Then, lift the computer cover to remove it from the computer. Figure 40. Removing the computer cover Figure 41. Removing the computer cover Replacing the system fan (for 10G8, 10G9, 10GA, 10GB, 10GC, 10GD, 10GE, and 10GF) Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information”...
  • Page 123 2. Remove the computer cover. See “Removing the computer cover” on page 112. 3. Disconnect the system fan cable from the system fan connector on the system board. See “Parts on the system board” on page 37. 4. Remove the four screws that secure the system fan, and then remove the system fan as shown. Figure 42.

  • Page 124: Replacing The Heat Sink

    6. Connect the cable of the new system fan to the system fan connector on the system board. See “Parts on the system board” on page 37. What to do next: • To work with another piece of hardware, go to the appropriate section. •...
  • Page 125 • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 140. For 10KG, 10KH, 10KJ, and 10KK To replace the heat sink, do the following: 1.

  • Page 126: Replacing The Memory Module

    3. Remove the screws , and then loosen the four screws that secure the heat sink to the system board in the following sequence: a. Partially remove screw , fully remove screw , and then fully remove screw b. Partially remove screw , fully remove screw , and then fully remove screw Note: Carefully remove the four screws...
  • Page 127 1. Remove any media from the drives and turn off all connected devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Remove the computer cover. See “Removing the computer cover” on page 112. 3.

  • Page 128: Replacing The Internal Speaker

    Figure 48. Removing the internal speaker (for 10G8, 10G9, 10GA, 10GB, 10GC, 10GD, 10GE, and 10GF) Figure 49. Removing the internal speaker (for 10KG, 10KH, 10KJ, and 10KK) ThinkCentre M600 Hardware Maintenance Manual...
  • Page 129 Figure 50. Installing the internal speaker (for 10G8, 10G9, 10GA, 10GB, 10GC, 10GD, 10GE, and 10GF) Figure 51. Installing the internal speaker (for 10KG, 10KH, 10KJ, and 10KK) 6. Secure the cable of the new internal speaker in the retaining clip on the side of the internal speaker holder as shown.

  • Page 130: Replacing The Storage Drive

    Figure 52. Securing the internal speaker cable (for 10G8, 10G9, 10GA, 10GB, 10GC, 10GD, 10GE, and 10GF) Figure 53. Securing the internal speaker cable (for 10KG, 10KH, 10KJ, and 10KK) 7. Connect the cable of the new internal speaker to the internal speaker connector on the system board.
  • Page 131 • “Replacing the 2.5-inch storage drive (for 10G8, 10G9, 10GA, 10GB, 10GC, 10GD, 10GE, and 10GF)” on page 123 • “Replacing the M.2 storage drive” on page 125 Replacing the 2.5-inch storage drive (for 10G8, 10G9, 10GA, 10GB, 10GC, 10GD, 10GE, and 10GF) To replace the 2.5-inch storage drive, do the following: 1.
  • Page 132 6. Position the new 2.5-inch storage drive on the storage drive bracket so that the four screws on the 2.5-inch storage drive align with the corresponding slots in the storage drive bracket. Slide the 2.5-inch storage drive into position as shown. Figure 56.
  • Page 133 8. Install the screw to secure the storage drive bracket to the system board. Figure 58. Installing the storage drive bracket screw 9. If you have disconnected the front Wi-Fi antenna cable, reconnect it to the Wi-Fi card. What to do next: •...
  • Page 134 5. Pull out the plastic fastener that secures the M.2 storage drive so that the M.2 storage drive pops up. Figure 59. Removing the M.2 storage drive screw 6. Pull the M.2 storage drive out of the M.2 storage drive slot. Figure 60.

  • Page 135: Replacing The Coin-Cell Battery

    8. Plug the plastic fastener to secure the M.2 storage drive to the system board. Figure 62. Installing the M.2 storage drive screw 9. Reinstall the heat sink or the storage drive bracket if you have removed any one of them. See “Replacing the heat sink”...

  • Page 136: Replacing The Wi-Fi Card

    5. Remove the coin-cell battery as shown. Figure 63. Removing the coin-cell battery 6. Install the new coin-cell battery as shown. Figure 64. Installing the coin-cell battery 7. Reinstall the heat sink or the storage drive bracket if you have removed any one of them. See “Replacing the heat sink”...
  • Page 137 4. Remove any parts that might prevent your access to the Wi-Fi card. Depending on your computer model, you might need to remove the heat sink or the storage drive bracket. See “Replacing the heat sink” on page 116 or “Replacing the 2.5-inch storage drive (for 10G8, 10G9, 10GA, 10GB, 10GC, 10GD, 10GE, and 10GF)”...

  • Page 138: Replacing The Wi-Fi Antennas

    8. Install the screw to secure the Wi-Fi card to the system board, and then connect the Wi-Fi antenna cables to the Wi-Fi card. Figure 68. Connecting the Wi-Fi antenna cables 9. Reinstall the heat sink or the storage drive bracket if you have removed any one of them. See “Replacing the heat sink”...
  • Page 139 Figure 69. Removing the front Wi-Fi antenna (for 10G8, 10G9, 10GA, 10GB, 10GC, 10GD, 10GE, and 10GF) Figure 70. Removing the front Wi-Fi antenna (for 10KG, 10KH, 10KJ, and 10KK) 5. Peel off the paper that protects the stickers on bottom of the new front Wi-Fi antenna.
  • Page 140 Figure 72. Sticking the front Wi-Fi antenna (for 10G8, 10G9, 10GA, 10GB, 10GC, 10GD, 10GE, and 10GF) Figure 73. Sticking the front Wi-Fi antenna (for 10KG, 10KH, 10KJ, and 10KK) 7. Route the front Wi-Fi antenna cable as shown, and then connect it to the Wi-Fi card.
  • Page 141 Figure 74. Installing the front Wi-Fi antenna cable (for 10G8, 10G9, 10GA, 10GB, 10GC, 10GD, 10GE, and 10GF) Figure 75. Installing the front Wi-Fi antenna cable (for 10KG, 10KH, 10KJ, and 10KK) What to do next: • To work with another piece of hardware, go to the appropriate section.
  • Page 142 3. Hold the thicker end of the rear Wi-Fi antenna and unscrew the Wi-Fi antenna from the rear of the computer. Figure 76. Removing the rear Wi-Fi antenna 4. Screw the new rear Wi-Fi antenna to the rear Wi-Fi antenna cable connector attached on the rear of the computer.

  • Page 143: Replacing The Antenna Bracket (For 10Kg, 10Kh, 10Kj, And 10Kk)

    Replacing the antenna bracket (for 10KG, 10KH, 10KJ, and 10KK) Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. To replace the internal speaker, do the following: 1.
  • Page 144 5. Pivot the top of the antenna bracket toward the rear of the computer to open the bracket, and then pivot the bracket toward the front of the computer as shown. Figure 79. Opening and pivoting the antenna bracket 6. Lift the antenna bracket off the computer. Figure 80.
  • Page 145 7. Position the antenna bracket over the computer so that the hole in the bracket with the corresponding standoff on the system board. Figure 81. Installing the antenna bracket 8. Pivot the bottom of the antenna bracket toward the rear of the computer, to insert the standoff on the system board into the slot in the bracket.

  • Page 146: Replacing The System Board

    See “Replacing the antenna bracket (for 10KG, 10KH, 10KJ, and 10KK)” on page 135 or “Replacing the 2.5-inch storage drive (for 10G8, 10G9, 10GA, 10GB, 10GC, 10GD, 10GE, and 10GF)” on page 123.
  • Page 147 11. Remove the five screws that secure the system board, and then carefully lift the system board out of the chassis. Note: Carefully handle the system board by its edges. Figure 83. Removing the five screws that secure the system board 12.

  • Page 148: Completing The Parts Replacement

    17. Reinstall the antenna bracket or the storage drive bracket if you have removed any one of them. See “Replacing the antenna bracket (for 10KG, 10KH, 10KJ, and 10KK)” on page 135 or “Replacing the 2.5-inch storage drive (for 10G8, 10G9, 10GA, 10GB, 10GC, 10GD, 10GE, and 10GF)” on page 123.
  • Page 149 Chapter 9 Installing or replacing hardware...
  • Page 150 Figure 86. Installing the computer cover 4. Install the screw to secure the computer cover. 5. Reinstall the dust shield if you have removed it. To install the dust shield, align the edges of the dust shield with the edges of the computer cover. Then, press the dust shield inward until it snaps into position.

  • Page 151: Chapter 10. Getting Information, Help, And Service

    Ensure that you read and understand all safety information before using the computer. Lenovo Web site The Lenovo Web site (http://www.lenovo.com) provides up-to-date information and services to help you buy, upgrade, and maintain the computer. You also can do the following: •...

  • Page 152: Lenovo Support Web Site

    • Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available.

  • Page 153: Using Other Services

    For technical assistance with the installation of or questions related to Service Packs for your preinstalled Microsoft Windows product, go to the Microsoft Product Support Web site at http://support.microsoft.com. You also can contact the Lenovo Customer Support Center for help. Some fees might apply. Purchasing additional services During and after the warranty period, you can purchase additional services.
  • Page 154 ThinkCentre M600 Hardware Maintenance Manual...

  • Page 155: Appendix A. Regulatory Information

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
  • Page 156 Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart. ThinkCentre M600 Hardware Maintenance Manual...

  • Page 157: Eurasian Compliance Mark

    The ac power cord shipped with your product can be used only for this specific product. Do not use the ac power cord for other devices. Lenovo product service information for Taiwan Keyboard and mouse compliance statement for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo.

  • Page 158: Additional Regulatory Information

    All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http://www.lenovo.com/UserManuals.

  • Page 159: Appendix B. Weee And Recycling Information

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of...

  • Page 160: Recycling Information For Brazil

    If you need to replace it with a new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal operator, and follow their instructions.

  • Page 161: Battery Recycling Information For The European Union

    If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.
  • Page 162 ThinkCentre M600 Hardware Maintenance Manual...

  • Page 163: Appendix C. Restriction Of Hazardous Substances (Rohs) Directive

    For more information about Lenovo worldwide compliance on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.pdf China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). © Copyright Lenovo 2015, 2016...

  • Page 164: Ukraine Rohs

    Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011. ThinkCentre M600 Hardware Maintenance Manual...

  • Page 165: Appendix D. China Energy Label

    Appendix D. China Energy Label © Copyright Lenovo 2015, 2016...
  • Page 166 ThinkCentre M600 Hardware Maintenance Manual...

  • Page 167: Appendix E. Energy Star Model Information

    ENERGY STAR program requirement for computers at the time of manufacture: 10G8, 10G9, 10GA, 10GB, 10GC, 10GD, 10GE, 10GF, 10KG, 10KH, 10KJ, and 10KK. For more information about ENERGY STAR ratings for Lenovo computers, go to http://www.lenovo.com.
  • Page 168 ThinkCentre M600 Hardware Maintenance Manual...

  • Page 169: Appendix F. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 170: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo ThinkCentre The ThinkCentre logo Rescue and Recovery ThinkVantage Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies.

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